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<div dir="auto">Hi Pak Soenwono,</div>
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<div dir="auto">Please reach out to RAM Team as per norm for this.</div>
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<div dir="auto">Best Regards,</div>
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<br>
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Chan Li Peng</div>
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Regional Service Manager, Greater Asia Pacific </div>
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Ricoh Global Services Greater Asia Pacific</div>
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RICOH Digital Services BU</div>
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<br>
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RICOH (Malaysia) Sdn Bhd (10078-W)</div>
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UG-D6, Level Upper Ground,</div>
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Utropolis Suites 2, Jalan Kontracktor U1/14,</div>
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40150 Shah Alam, Selangor,</div>
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Malaysia. </div>
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<br>
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Cell : (6012) 3833071</div>
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Email : chan.li.peng@ricoh.com.my</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Soenwono <soenwono@moderndatasolusi.com><br>
<b>Sent:</b> Wednesday, September 27, 2023 3:48:27 PM<br>
<b>To:</b> '#RPO-EMEA-RSD-incident-management' <EMEA-RSD-incident-management@ricoh-europe.com>; helpdesk@moderndatasolusi.com <helpdesk@moderndatasolusi.com>; Henry Sutanto <henry.sutanto@moderndatasolusi.com>; Chan Li Peng <Chan.Li.Peng@ricoh.com.my>; gilang@moderndatasolusi.com
 <gilang@moderndatasolusi.com>; it.team@moderndatasolusi.com <it.team@moderndatasolusi.com>; Erik Reinaldo <Erik@moderndatasolusi.com><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058</font>
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<p class="x_MsoNormal"><b><u><span lang="EN-US">Hi Heather,</span></u></b></p>
<p class="x_MsoNormal"><span lang="EN-US"> </span></p>
<p class="x_MsoNormal"><span lang="EN-US">Updates from engineer is they need username & password to (login admin) to setting the paper size in the unit. can you share the username & passw please</span></p>
<p class="x_MsoNormal"><span lang="EN-US"> </span></p>
<p class="x_MsoNormal"><span lang="EN-US">Thank you. </span></p>
<p class="x_MsoNormal"><span lang="EN-US"> </span></p>
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<p class="x_MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma",sans-serif">Regards,</span></p>
<p class="x_MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma",sans-serif">Soenwono Suprapto | GMA & Direct Dept Head</span></p>
<p class="x_MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma",sans-serif">T: +62 21-27937489</span></p>
<p class="x_MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma",sans-serif">F: +62 21-27937486</span></p>
<p class="x_MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma",sans-serif">M: +62-87771697791</span></p>
<p class="x_MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma",sans-serif"><a href="http://www.moderndatasolusi.com/"><span style="color:blue">www.moderndatasolusi.com</span></a></span></p>
<p class="x_MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma",sans-serif"> </span></p>
<p class="x_MsoNormal"><b><u><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma",sans-serif">PT MODERN DATA SOLUSI
</span></u></b></p>
<p class="x_MsoNormal"><span lang="EN-US" style=""><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:black; background:white; text-decoration:none">JL. Sultan Iskandar Muda No. 29, Kebayoran Lama
 Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang="EN-US" style="font-size:10.0pt; font-family:"Arial",sans-serif; color:#222222; background:white"></span></p>
<p class="x_MsoNormal"><span lang="EN-GB" style=""><img border="0" width="195" height="84" id="x_Picture_x0020_5" src="cid:image001.png@01D9F151.965A5E10" style="width:2.0312in; height:.875in"></span><span lang="EN-US" style="font-size:10.0pt; font-family:"Arial",sans-serif; color:#222222; background:white"></span></p>
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<p class="x_MsoNormal"><b><span lang="EN-US" style="">From:</span></b><span lang="EN-US" style=""> #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management@ricoh-europe.com>
<br>
<b>Sent:</b> Wednesday, September 27, 2023 1:39 PM<br>
<b>To:</b> soenwono <soenwono@moderndatasolusi.com>; 'helpdesk@moderndatasolusi.com' <helpdesk@moderndatasolusi.com>; 'henry.sutanto@moderndatasolusi.com' <henry.sutanto@moderndatasolusi.com>; 'Chan.Li.Peng@ricoh.com.my' <Chan.Li.Peng@ricoh.com.my><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<br>
<b>Importance:</b> High</span></p>
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<p class="x_MsoNormal"> </p>
<p class="x_MsoNormal"><span lang="EN-ZA"> </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA">Hi Team</span></p>
<p class="x_MsoNormal"><span lang="EN-ZA"> </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA"> </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA">Kindly advice when engineer will be onsite to attend to this INC please.</span></p>
<p class="x_MsoNormal"><span lang="EN-ZA"> </span></p>
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<p class="x_MsoNormal"><span style="font-size:10.0pt; color:black">INC00002274058</span></p>
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<p class="x_MsoNormal"><span style="font-size:10.0pt; color:black">INC10406527</span></p>
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<p class="x_MsoNormal" align="right" style="text-align:right"><span style="font-size:10.0pt; color:black">21-09-2023 05:01:46</span></p>
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<p class="x_MsoNormal"><span style="font-size:10.0pt; color:black">C718R420301</span></p>
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<p class="x_MsoNormal"><span style="font-size:10.0pt; color:black">MPS RICOH Hardware - Paper getting jam in Ricoh printer at s</span></p>
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<p class="x_MsoNormal"><span lang="EN-ZA" style=""> </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA" style="">Thank you</span></p>
<p class="x_MsoNormal"><span lang="EN-ZA" style=""> </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA" style=""> </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA" style="color:black">Best regards.</span></p>
<p class="x_MsoNormal"><span lang="EN-ZA" style="color:black"> </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA" style="color:black"> </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA" style="color:black">Heather Petersen<br>
</span><span lang="EN-GB" style="color:black">Regional Service Desk Incident Manager</span><span lang="EN-GB" style=""></span></p>
<p class="x_MsoNormal"><span lang="EN-ZA" style="color:black">Annuity and Service</span></p>
<p class="x_MsoNormal"><u><span lang="EN-ZA" style="color:blue"><a href="mailto:Heather.petersen@ricoh-europe.com"><span style="color:blue">Heather.petersen@ricoh-europe.com</span></a></span></u><span lang="EN-ZA" style=""></span></p>
<p class="x_MsoNormal"><span lang="EN-ZA" style=""><img border="0" width="606" height="190" id="x_Picture_x0020_4" src="cid:image002.png@01D9F151.965A5E10" style="width:6.3125in; height:1.9791in"></span><span lang="EN-ZA" style=""></span></p>
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<p class="x_MsoNormal"><span lang="EN-ZA"> </span></p>
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<p class="x_MsoNormal"><b><span lang="EN-US" style="">From:</span></b><span lang="EN-US" style=""> #RPO-EMEA-RSD-incident-management
<br>
<b>Sent:</b> Monday, 25 September 2023 10:01<br>
<b>To:</b> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>;
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>;
<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058</span></p>
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<p class="x_MsoNormal"><span lang="EN-ZA"> </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA">Hi Soenwono</span></p>
<p class="x_MsoNormal"><span lang="EN-ZA"> </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA">I have chased OpCo for status update and awaiting response.</span></p>
<p class="x_MsoNormal"><span lang="EN-ZA"> </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA">Thank you </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA">Glenda </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA"> </span></p>
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<p class="x_MsoNormal"><b><span lang="EN-US" style="">From:</span></b><span lang="EN-US" style=""> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>
<br>
<b>Sent:</b> Sunday, 24 September 2023 17:55<br>
<b>To:</b> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>;
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>;
<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058</span></p>
</div>
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<p class="x_MsoNormal"><span lang="EN-ZA"> </span></p>
<div style="border:solid #FFCACA 1.0pt; padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span style="font-size:10.0pt; color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span></p>
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<p class="x_MsoNormal"><span lang="EN-US">Hi Helpdesk / Pak Henry,</span></p>
<p class="x_MsoNormal"><span lang="EN-US"> </span></p>
<p class="x_MsoNormal"><span lang="EN-US">Can you help to give the update please</span></p>
<p class="x_MsoNormal"><span lang="EN-US"> </span></p>
<p class="x_MsoNormal"><span lang="EN-US">Thank you.</span></p>
<p class="x_MsoNormal"><span lang="EN-US"> </span></p>
<div>
<p class="x_MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma",sans-serif">Regards,</span></p>
<p class="x_MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma",sans-serif">Soenwono Suprapto | GMA & Direct Dept Head</span></p>
<p class="x_MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma",sans-serif">T: +62 21-27937489</span></p>
<p class="x_MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma",sans-serif">F: +62 21-27937486</span></p>
<p class="x_MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma",sans-serif">M: +62-87771697791</span></p>
<p class="x_MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma",sans-serif"><a href="http://www.moderndatasolusi.com/"><span style="color:blue">www.moderndatasolusi.com</span></a></span></p>
<p class="x_MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma",sans-serif"> </span></p>
<p class="x_MsoNormal"><b><u><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma",sans-serif">PT MODERN DATA SOLUSI
</span></u></b></p>
<p class="x_MsoNormal"><span lang="EN-US" style=""><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:black; background:white; text-decoration:none">JL. Sultan Iskandar Muda No. 29, Kebayoran Lama
 Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang="EN-US" style="font-size:10.0pt; font-family:"Arial",sans-serif; color:#222222; background:white"></span></p>
<p class="x_MsoNormal"><span lang="EN-GB" style=""><img border="0" width="195" height="84" id="x_Picture_x0020_3" src="cid:image001.png@01D9F151.965A5E10" style="width:2.0312in; height:.875in"></span><span lang="EN-US" style="font-size:10.0pt; font-family:"Arial",sans-serif; color:#222222; background:white"></span></p>
</div>
<p class="x_MsoNormal"><span lang="EN-US"> </span></p>
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<p class="x_MsoNormal"><b><span lang="EN-US" style="">From:</span></b><span lang="EN-US" style=""> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<b>Sent:</b> 22 September 2023 14:21<br>
<b>To:</b> 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; 'henry.sutanto@moderndatasolusi.com' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
 soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; 'Chan.Li.Peng@ricoh.com.my' <<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a>><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<br>
<b>Importance:</b> High</span></p>
</div>
</div>
<p class="x_MsoNormal"> </p>
<p class="x_MsoNormal"><span lang="EN-ZA">Dear team</span></p>
<p class="x_MsoNormal"><span lang="EN-ZA"> </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA"> </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA">Can you kindly provide an update on ETA
</span></p>
<p class="x_MsoNormal"><span lang="EN-ZA"> </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA">Thank you</span></p>
<p class="x_MsoNormal"><span lang="EN-ZA"> </span></p>
<div>
<p class="x_MsoNormal"><span lang="EN-ZA" style=""> </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA" style=""> </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA" style=""> </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA" style=""> </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA" style="color:black">Best regards.</span></p>
<p class="x_MsoNormal"><span lang="EN-ZA" style="color:black"> </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA" style="color:black"> </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA" style="color:black">Heather Petersen<br>
</span><span lang="EN-GB" style="color:black">Regional Service Desk Incident Manager</span><span lang="EN-GB" style=""></span></p>
<p class="x_MsoNormal"><span lang="EN-ZA" style="color:black">Annuity and Service</span></p>
<p class="x_MsoNormal"><u><span lang="EN-ZA" style="color:blue"><a href="mailto:Heather.petersen@ricoh-europe.com"><span style="color:blue">Heather.petersen@ricoh-europe.com</span></a></span></u><span lang="EN-ZA" style=""></span></p>
<p class="x_MsoNormal"><span lang="EN-ZA" style=""><img border="0" width="606" height="190" id="x_Picture_x0020_2" src="cid:image002.png@01D9F151.965A5E10" style="width:6.3125in; height:1.9791in"></span><span lang="EN-ZA" style=""></span></p>
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<p class="x_MsoNormal"><b><span lang="EN-US" style="">From:</span></b><span lang="EN-US" style=""> #RPO-EMEA-RSD-incident-management
<br>
<b>Sent:</b> Thursday, 21 September 2023 08:58<br>
<b>To:</b> <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>;
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>;
<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>;
<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a><br>
<b>Subject:</b> Shell Indonesia INC00002274058</span></p>
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<p class="x_MsoNormal"><span lang="EN-ZA"> </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA">Dear team</span></p>
<p class="x_MsoNormal"><span lang="EN-ZA"> </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA">Kindly advice when engineer will be onsite to attend to below INC please:</span></p>
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<p class="x_MsoNormal"><span style="font-size:10.0pt; color:black">INC00002274058</span></p>
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<p class="x_MsoNormal"><span style="font-size:10.0pt; color:black">INC10406527</span></p>
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<p class="x_MsoNormal"><span style="font-size:10.0pt; color:black">Indonesia</span></p>
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<p class="x_MsoNormal" align="right" style="text-align:right"><span style="font-size:10.0pt; color:black">21-09-2023 05:01:46</span></p>
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<p class="x_MsoNormal"><span style="font-size:10.0pt; color:black">C718R420301</span></p>
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<p class="x_MsoNormal"><span style="font-size:10.0pt; color:black">MPS RICOH Hardware - Paper getting jam in Ricoh printer at shell Talavera (26 floor)</span></p>
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<p class="x_MsoNormal"><span lang="EN-ZA" style=""> </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA" style="">Thank you</span></p>
<p class="x_MsoNormal"><span lang="EN-ZA" style=""> </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA" style=""> </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA" style="color:black">Best regards.</span></p>
<p class="x_MsoNormal"><span lang="EN-ZA" style="color:black"> </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA" style="color:black"> </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA" style="color:black">Heather Petersen<br>
</span><span lang="EN-GB" style="color:black">Regional Service Desk Incident Manager</span><span lang="EN-GB" style=""></span></p>
<p class="x_MsoNormal"><span lang="EN-ZA" style="color:black">Annuity and Service</span></p>
<p class="x_MsoNormal"><u><span lang="EN-ZA" style="color:blue"><a href="mailto:Heather.petersen@ricoh-europe.com"><span style="color:blue">Heather.petersen@ricoh-europe.com</span></a></span></u><span lang="EN-ZA" style=""></span></p>
<p class="x_MsoNormal"><span lang="EN-ZA" style=""><img border="0" width="606" height="190" id="x_x_Picture_x0020_1" src="cid:image002.png@01D9F151.965A5E10" style="width:6.3125in; height:1.9791in"></span><span lang="EN-ZA" style=""></span></p>
<p class="x_MsoNormal"><span lang="EN-ZA"> </span></p>
<p class="x_MsoNormal"><span lang="EN-ZA" style="">Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated
 by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered
 office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before
 printing this e-mail </span></p>
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