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</o:shapelayout></xml><![endif]--></head><body lang=EN-ID link="#0563C1" vlink=purple style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'>Hi Li Peng,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'>I am sorry I lost RAM contact, Do you have RAM contact? can you share it to me please<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'>Thank you.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>T: +62 21-27937489<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>F: +62 21-27937486<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>M: +62-87771697791<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'><a href="http://www.moderndatasolusi.com/"><span style='color:blue'>www.moderndatasolusi.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>PT MODERN DATA SOLUSI <o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none'>JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><img border=0 width=195 height=84 style='width:2.0312in;height:.875in' id="Picture_x0020_1" src="cid:image001.png@01D9F161.DF654CE0"></span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US>From:</span></b><span lang=EN-US> Chan Li Peng <Chan.Li.Peng@ricoh.com.my> <br><b>Sent:</b> Wednesday, September 27, 2023 3:13 PM<br><b>To:</b> soenwono <soenwono@moderndatasolusi.com>; '#RPO-EMEA-RSD-incident-management' <EMEA-RSD-incident-management@ricoh-europe.com>; helpdesk@moderndatasolusi.com; Henry Sutanto <henry.sutanto@moderndatasolusi.com>; gilang@moderndatasolusi.com; it.team@moderndatasolusi.com; Erik Reinaldo <Erik@moderndatasolusi.com><br><b>Subject:</b> Re: Shell Indonesia INC00002274058<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Hi Pak Soenwono,<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Please reach out to RAM Team as per norm for this.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div id=ms-outlook-mobile-signature><div><p class=MsoNormal>Best Regards,<o:p></o:p></p></div><div><p class=MsoNormal style='background:white'><span style='color:#212121'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:#212121'>Chan Li Peng<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:#212121'>Regional Service Manager, Greater Asia Pacific <o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:#212121'>Ricoh Global Services Greater Asia Pacific<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:#212121'>RICOH Digital Services BU<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:#212121'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:#212121'>RICOH (Malaysia) Sdn Bhd (10078-W)<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:#212121'>UG-D6, Level Upper Ground,<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:#212121'>Utropolis Suites 2, Jalan Kontracktor U1/14,<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:#212121'>40150 Shah Alam, Selangor,<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:#212121'>Malaysia. <o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:#212121'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:#212121'>Cell : (6012) 3833071<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:#212121'>Email : <a href="mailto:chan.li.peng@ricoh.com.my">chan.li.peng@ricoh.com.my</a><o:p></o:p></span></p></div></div><div class=MsoNormal align=center style='text-align:center'><hr size=2 width="98%" align=center></div><div id=divRplyFwdMsg><p class=MsoNormal><b><span style='color:black'>From:</span></b><span style='color:black'> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>><br><b>Sent:</b> Wednesday, September 27, 2023 3:48:27 PM<br><b>To:</b> '#RPO-EMEA-RSD-incident-management' <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a> <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; Chan Li Peng <<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a>>; <a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a> <<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>>; <a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a> <<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>>; Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>><br><b>Subject:</b> RE: Shell Indonesia INC00002274058</span> <o:p></o:p></p><div><p class=MsoNormal> <o:p></o:p></p></div></div><div><div><p class=xmsonormal><b><u><span lang=EN-US>Hi Heather,</span></u></b><o:p></o:p></p><p class=xmsonormal><span lang=EN-US> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US>Updates from engineer is they need username & password to (login admin) to setting the paper size in the unit. can you share the username & passw please</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US>Thank you. </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US> </span><o:p></o:p></p><div><p class=xmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>Regards,</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>Soenwono Suprapto | GMA & Direct Dept Head</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>T: +62 21-27937489</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>F: +62 21-27937486</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>M: +62-87771697791</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'><a href="http://www.moderndatasolusi.com/"><span style='color:blue'>www.moderndatasolusi.com</span></a></span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'> </span><o:p></o:p></p><p class=xmsonormal><b><u><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>PT MODERN DATA SOLUSI </span></u></b><o:p></o:p></p><p class=xmsonormal><span lang=EN-US><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none'>JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><o:p></o:p></p><p class=xmsonormal><span lang=EN-GB><img border=0 width=195 height=84 style='width:2.0312in;height:.875in' id="x_Picture_x0020_5" src="cid:image001.png@01D9F161.DF654CE0"></span><o:p></o:p></p></div><p class=xmsonormal><span lang=EN-US> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=xmsonormal><b><span lang=EN-US>From:</span></b><span lang=EN-US> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>> <br><b>Sent:</b> Wednesday, September 27, 2023 1:39 PM<br><b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; 'henry.sutanto@moderndatasolusi.com' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; 'Chan.Li.Peng@ricoh.com.my' <<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a>><br><b>Subject:</b> RE: Shell Indonesia INC00002274058<br><b>Importance:</b> High</span><o:p></o:p></p></div></div><p class=xmsonormal> <o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA>Hi Team</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA>Kindly advice when engineer will be onsite to attend to this INC please.</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=696 style='width:522.3pt;border-collapse:collapse'><tr style='height:13.5pt'><td width=116 valign=top style='width:86.95pt;border:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt'><p class=xmsonormal><span style='font-size:10.0pt;color:black'>INC00002274058</span><o:p></o:p></p></td><td width=97 valign=top style='width:72.9pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt'><p class=xmsonormal><span style='font-size:10.0pt;color:black'>INC10406527</span><o:p></o:p></p></td><td width=132 nowrap valign=top style='width:99.0pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt'><p class=xmsonormal align=right style='text-align:right'><span style='font-size:10.0pt;color:black'>21-09-2023 05:01:46</span><o:p></o:p></p></td><td width=90 valign=top style='width:67.3pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt'><p class=xmsonormal><span style='font-size:10.0pt;color:black'>C718R420301</span><o:p></o:p></p></td><td width=262 valign=top style='width:196.15pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt'><p class=xmsonormal><span style='font-size:10.0pt;color:black'>MPS RICOH Hardware - Paper getting jam in Ricoh printer at s</span><o:p></o:p></p></td></tr></table><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><div><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA>Thank you</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA style='color:black'>Best regards.</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA style='color:black'> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA style='color:black'> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA style='color:black'>Heather Petersen<br></span><span lang=EN-GB style='color:black'>Regional Service Desk Incident Manager</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA style='color:black'>Annuity and Service</span><o:p></o:p></p><p class=xmsonormal><u><span lang=EN-ZA style='color:blue'><a href="mailto:Heather.petersen@ricoh-europe.com"><span style='color:blue'>Heather.petersen@ricoh-europe.com</span></a></span></u><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA><img border=0 width=606 height=190 style='width:6.3125in;height:1.9791in' id="x_Picture_x0020_4" src="cid:image002.png@01D9F161.DF654CE0"></span><o:p></o:p></p></div><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=xmsonormal><b><span lang=EN-US>From:</span></b><span lang=EN-US> #RPO-EMEA-RSD-incident-management <br><b>Sent:</b> Monday, 25 September 2023 10:01<br><b>To:</b> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; <a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>; <a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a><br><b>Subject:</b> RE: Shell Indonesia INC00002274058</span><o:p></o:p></p></div></div><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA>Hi Soenwono</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA>I have chased OpCo for status update and awaiting response.</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA>Thank you </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA>Glenda </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=xmsonormal><b><span lang=EN-US>From:</span></b><span lang=EN-US> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>> <br><b>Sent:</b> Sunday, 24 September 2023 17:55<br><b>To:</b> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; <a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>; <a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a><br><b>Subject:</b> RE: Shell Indonesia INC00002274058</span><o:p></o:p></p></div></div><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><div style='border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt'><p style='background:#FFCACA'><span style='font-size:10.0pt;color:black'>This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><o:p></o:p></p></div><div><p class=xmsonormal><span lang=EN-US>Hi Helpdesk / Pak Henry,</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US>Can you help to give the update please</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US>Thank you.</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US> </span><o:p></o:p></p><div><p class=xmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>Regards,</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>Soenwono Suprapto | GMA & Direct Dept Head</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>T: +62 21-27937489</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>F: +62 21-27937486</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>M: +62-87771697791</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'><a href="http://www.moderndatasolusi.com/"><span style='color:blue'>www.moderndatasolusi.com</span></a></span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'> </span><o:p></o:p></p><p class=xmsonormal><b><u><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>PT MODERN DATA SOLUSI </span></u></b><o:p></o:p></p><p class=xmsonormal><span lang=EN-US><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none'>JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><o:p></o:p></p><p class=xmsonormal><span lang=EN-GB><img border=0 width=195 height=84 style='width:2.0312in;height:.875in' id="x_Picture_x0020_3" src="cid:image001.png@01D9F161.DF654CE0"></span><o:p></o:p></p></div><p class=xmsonormal><span lang=EN-US> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=xmsonormal><b><span lang=EN-US>From:</span></b><span lang=EN-US> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>> <br><b>Sent:</b> 22 September 2023 14:21<br><b>To:</b> 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; 'henry.sutanto@moderndatasolusi.com' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; 'Chan.Li.Peng@ricoh.com.my' <<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a>><br><b>Subject:</b> RE: Shell Indonesia INC00002274058<br><b>Importance:</b> High</span><o:p></o:p></p></div></div><p class=xmsonormal> <o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA>Dear team</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA>Can you kindly provide an update on ETA </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA>Thank you</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><div><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA style='color:black'>Best regards.</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA style='color:black'> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA style='color:black'> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA style='color:black'>Heather Petersen<br></span><span lang=EN-GB style='color:black'>Regional Service Desk Incident Manager</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA style='color:black'>Annuity and Service</span><o:p></o:p></p><p class=xmsonormal><u><span lang=EN-ZA style='color:blue'><a href="mailto:Heather.petersen@ricoh-europe.com"><span style='color:blue'>Heather.petersen@ricoh-europe.com</span></a></span></u><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA><img border=0 width=606 height=190 style='width:6.3125in;height:1.9791in' id="x_Picture_x0020_2" src="cid:image002.png@01D9F161.DF654CE0"></span><o:p></o:p></p></div><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=xmsonormal><b><span lang=EN-US>From:</span></b><span lang=EN-US> #RPO-EMEA-RSD-incident-management <br><b>Sent:</b> Thursday, 21 September 2023 08:58<br><b>To:</b> <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; <a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>; <a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>; <a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a><br><b>Subject:</b> Shell Indonesia INC00002274058</span><o:p></o:p></p></div></div><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA>Dear team</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA>Kindly advice when engineer will be onsite to attend to below INC please:</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=819 style='width:614.0pt;border-collapse:collapse'><tr style='height:12.75pt'><td width=111 valign=top style='width:83.0pt;border:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=xmsonormal><span style='font-size:10.0pt;color:black'>INC00002274058</span><o:p></o:p></p></td><td width=88 valign=top style='width:65.8pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=xmsonormal><span style='font-size:10.0pt;color:black'>INC10406527</span><o:p></o:p></p></td><td width=71 valign=top style='width:52.95pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=xmsonormal><span style='font-size:10.0pt;color:black'>Indonesia</span><o:p></o:p></p></td><td width=127 nowrap valign=top style='width:95.0pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=xmsonormal align=right style='text-align:right'><span style='font-size:10.0pt;color:black'>21-09-2023 05:01:46</span><o:p></o:p></p></td><td width=108 valign=top style='width:80.8pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=xmsonormal><span style='font-size:10.0pt;color:black'>C718R420301</span><o:p></o:p></p></td><td width=315 valign=top style='width:236.45pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=xmsonormal><span style='font-size:10.0pt;color:black'>MPS RICOH Hardware - Paper getting jam in Ricoh printer at shell Talavera (26 floor)</span><o:p></o:p></p></td></tr></table><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA>Thank you</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA style='color:black'>Best regards.</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA style='color:black'> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA style='color:black'> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA style='color:black'>Heather Petersen<br></span><span lang=EN-GB style='color:black'>Regional Service Desk Incident Manager</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA style='color:black'>Annuity and Service</span><o:p></o:p></p><p class=xmsonormal><u><span lang=EN-ZA style='color:blue'><a href="mailto:Heather.petersen@ricoh-europe.com"><span style='color:blue'>Heather.petersen@ricoh-europe.com</span></a></span></u><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA><img border=0 width=606 height=190 style='width:6.3125in;height:1.9791in' id="x_x_Picture_x0020_1" src="cid:image002.png@01D9F161.DF654CE0"></span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-ZA>Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail </span><o:p></o:p></p></div></div></div></div></body></html>