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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi Team<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Info requested.<o:p></o:p></p>
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<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-ZA">Best regards.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-ZA">Heather Petersen<br>
</span><span lang="EN-GB" style="color:black;mso-fareast-language:EN-ZA">Regional Service Desk Incident Manager</span><span lang="EN-GB" style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-ZA">Annuity and Service<o:p></o:p></span></p>
<p class="MsoNormal"><u><span style="color:blue;mso-fareast-language:EN-ZA"><a href="mailto:Heather.petersen@ricoh-europe.com"><span style="color:blue">Heather.petersen@ricoh-europe.com</span></a></span></u><span style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><img border="0" width="606" height="190" style="width:6.3125in;height:1.9791in" id="Picture_x0020_6" src="cid:image002.png@01D9F139.8575F3B0"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="mso-fareast-language:EN-ZA">From:</span></b><span lang="EN-US" style="mso-fareast-language:EN-ZA"> Soenwono <soenwono@moderndatasolusi.com>
<br>
<b>Sent:</b> Wednesday, 27 September 2023 09:48<br>
<b>To:</b> #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management@ricoh-europe.com>; helpdesk@moderndatasolusi.com; henry.sutanto@moderndatasolusi.com; Chan.Li.Peng@ricoh.com.my; gilang@moderndatasolusi.com; it.team@moderndatasolusi.com; erik@moderndatasolusi.
com <erik@moderndatasolusi.com><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<o:p></o:p></span></p>
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</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div style="mso-element:para-border-div;border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt;background:#FFCACA">
<p style="background:#FFCACA;border:none;padding:0cm"><span lang="EN-ID" style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-ID"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><u><span lang="EN-US">Hi Heather,<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Updates from engineer is they need username & password to (login admin) to setting the paper size in the unit. can you share the username & passw please<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thank you. <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">T: +62 21-27937489<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">F: +62 21-27937486<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">M: +62-87771697791<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID"><a href="http://www.moderndatasolusi.com/"><span style="color:blue">www.moderndatasolusi.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">PT MODERN DATA SOLUSI
<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-ID"><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none">JL. Sultan Iskandar Muda No.
29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white;mso-fareast-language:EN-ID"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-ID"><img border="0" width="195" height="84" style="width:2.0312in;height:.875in" id="Picture_x0020_5" src="cid:image003.png@01D9F139.8575F3B0"></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white;mso-fareast-language:EN-ID"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="mso-fareast-language:EN-ID">From:</span></b><span lang="EN-US" style="mso-fareast-language:EN-ID"> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<b>Sent:</b> Wednesday, September 27, 2023 1:39 PM<br>
<b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; 'henry.sutanto@moderndatasolusi.com'
<<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; 'Chan.Li.Peng@ricoh.com.my' <<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a>><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<br>
<b>Importance:</b> High<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi Team<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Kindly advice when engineer will be onsite to attend to this INC please.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:black;mso-fareast-language:EN-ZA">INC00002274058<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:black;mso-fareast-language:EN-ZA">INC10406527<o:p></o:p></span></p>
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<td width="132" nowrap="" valign="top" style="width:99.0pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt">
<p class="MsoNormal" align="right" style="text-align:right"><span style="font-size:10.0pt;color:black;mso-fareast-language:EN-ZA">21-09-2023 05:01:46<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:black;mso-fareast-language:EN-ZA">C718R420301<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:black;mso-fareast-language:EN-ZA">MPS RICOH Hardware - Paper getting jam in Ricoh printer at s<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA">Thank you<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-ZA">Best regards.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-ZA">Heather Petersen<br>
</span><span lang="EN-GB" style="color:black;mso-fareast-language:EN-ZA">Regional Service Desk Incident Manager</span><span lang="EN-GB" style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-ZA">Annuity and Service<o:p></o:p></span></p>
<p class="MsoNormal"><u><span style="color:blue;mso-fareast-language:EN-ZA"><a href="mailto:Heather.petersen@ricoh-europe.com"><span style="color:blue">Heather.petersen@ricoh-europe.com</span></a></span></u><span style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><img border="0" width="606" height="190" style="width:6.3125in;height:1.9791in" id="Picture_x0020_4" src="cid:image002.png@01D9F139.8575F3B0"></span><span style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="mso-fareast-language:EN-ZA">From:</span></b><span lang="EN-US" style="mso-fareast-language:EN-ZA"> #RPO-EMEA-RSD-incident-management
<br>
<b>Sent:</b> Monday, 25 September 2023 10:01<br>
<b>To:</b> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>;
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>;
<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi Soenwono<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have chased OpCo for status update and awaiting response.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you <o:p></o:p></p>
<p class="MsoNormal">Glenda <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="mso-fareast-language:EN-ZA">From:</span></b><span lang="EN-US" style="mso-fareast-language:EN-ZA"> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>
<br>
<b>Sent:</b> Sunday, 24 September 2023 17:55<br>
<b>To:</b> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>;
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>;
<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-ID" style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-ID"><o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><span lang="EN-US">Hi Helpdesk / Pak Henry,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Can you help to give the update please<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thank you.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">T: +62 21-27937489<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">F: +62 21-27937486<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">M: +62-87771697791<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID"><a href="http://www.moderndatasolusi.com/"><span style="color:blue">www.moderndatasolusi.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">PT MODERN DATA SOLUSI
<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-ID"><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none">JL. Sultan Iskandar Muda No.
29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white;mso-fareast-language:EN-ID"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-ID"><img border="0" width="195" height="84" style="width:2.0312in;height:.875in" id="Picture_x0020_3" src="cid:image003.png@01D9F139.8575F3B0"></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white;mso-fareast-language:EN-ID"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="mso-fareast-language:EN-ID">From:</span></b><span lang="EN-US" style="mso-fareast-language:EN-ID"> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<b>Sent:</b> 22 September 2023 14:21<br>
<b>To:</b> 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; 'henry.sutanto@moderndatasolusi.com' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; 'Chan.Li.Peng@ricoh.com.my' <<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a>><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<br>
<b>Importance:</b> High<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
<p class="MsoNormal">Dear team<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Can you kindly provide an update on ETA <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-ZA">Best regards.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-ZA">Heather Petersen<br>
</span><span lang="EN-GB" style="color:black;mso-fareast-language:EN-ZA">Regional Service Desk Incident Manager</span><span lang="EN-GB" style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-ZA">Annuity and Service<o:p></o:p></span></p>
<p class="MsoNormal"><u><span style="color:blue;mso-fareast-language:EN-ZA"><a href="mailto:Heather.petersen@ricoh-europe.com"><span style="color:blue">Heather.petersen@ricoh-europe.com</span></a></span></u><span style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><img border="0" width="606" height="190" style="width:6.3125in;height:1.9791in" id="Picture_x0020_2" src="cid:image002.png@01D9F139.8575F3B0"></span><span style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="mso-fareast-language:EN-ZA">From:</span></b><span lang="EN-US" style="mso-fareast-language:EN-ZA"> #RPO-EMEA-RSD-incident-management
<br>
<b>Sent:</b> Thursday, 21 September 2023 08:58<br>
<b>To:</b> <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>;
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>;
<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>;
<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a><br>
<b>Subject:</b> Shell Indonesia INC00002274058<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Dear team<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Kindly advice when engineer will be onsite to attend to below INC please:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<tbody>
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<td width="111" valign="top" style="width:83.0pt;border:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt">
<p class="MsoNormal"><span style="font-size:10.0pt;color:black;mso-fareast-language:EN-ZA">INC00002274058<o:p></o:p></span></p>
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<td width="88" valign="top" style="width:65.8pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt">
<p class="MsoNormal"><span style="font-size:10.0pt;color:black;mso-fareast-language:EN-ZA">INC10406527<o:p></o:p></span></p>
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<td width="71" valign="top" style="width:52.95pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt">
<p class="MsoNormal"><span style="font-size:10.0pt;color:black;mso-fareast-language:EN-ZA">Indonesia<o:p></o:p></span></p>
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<p class="MsoNormal" align="right" style="text-align:right"><span style="font-size:10.0pt;color:black;mso-fareast-language:EN-ZA">21-09-2023 05:01:46<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:black;mso-fareast-language:EN-ZA">C718R420301<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:black;mso-fareast-language:EN-ZA">MPS RICOH Hardware - Paper getting jam in Ricoh printer at shell Talavera (26 floor)<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA">Thank you<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-ZA">Best regards.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-ZA">Heather Petersen<br>
</span><span lang="EN-GB" style="color:black;mso-fareast-language:EN-ZA">Regional Service Desk Incident Manager</span><span lang="EN-GB" style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-ZA">Annuity and Service<o:p></o:p></span></p>
<p class="MsoNormal"><u><span style="color:blue;mso-fareast-language:EN-ZA"><a href="mailto:Heather.petersen@ricoh-europe.com"><span style="color:blue">Heather.petersen@ricoh-europe.com</span></a></span></u><span style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><img border="0" width="606" height="190" style="width:6.3125in;height:1.9791in" id="x_Picture_x0020_1" src="cid:image002.png@01D9F139.8575F3B0"></span><span style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ID">Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings
PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with
a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the
environment before printing this e-mail <o:p></o:p></span></p>
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