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</o:shapelayout></xml><![endif]--></head><body lang=EN-ID link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><b><u><span lang=EN-US>Hi Heather,<o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>We have not received the username & password to login. can you recheck please or can you share RAM team’s email to me so I can check with them directly?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Thank you. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>T: +62 21-27937489<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>F: +62 21-27937486<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>M: +62-87771697791<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'><a href="http://www.moderndatasolusi.com/"><span style='color:blue'>www.moderndatasolusi.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>PT MODERN DATA SOLUSI <o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-ID'><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none'>JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white;mso-fareast-language:EN-ID'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='mso-fareast-language:EN-ID'><img border=0 width=195 height=84 style='width:2.0312in;height:.875in' id="Picture_x0020_7" src="cid:image001.png@01D9F515.1C026E60"></span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white;mso-fareast-language:EN-ID'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='mso-fareast-language:EN-ID'>From:</span></b><span lang=EN-US style='mso-fareast-language:EN-ID'> #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management@ricoh-europe.com> <br><b>Sent:</b> 27 September 2023 16:56<br><b>To:</b> soenwono <soenwono@moderndatasolusi.com>; helpdesk@moderndatasolusi.com; henry.sutanto@moderndatasolusi.com; Chan.Li.Peng@ricoh.com.my; gilang@moderndatasolusi.com; it.team@moderndatasolusi.com; erik@moderndatasolusi. com <erik@moderndatasolusi.com><br><b>Subject:</b> RE: Shell Indonesia INC00002274058<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Hi Team<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Info requested.<o:p></o:p></span></p><div><p class=MsoNormal><span lang=EN-ZA style='mso-fareast-language:EN-ZA'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='mso-fareast-language:EN-ZA'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='mso-fareast-language:EN-ZA'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='mso-fareast-language:EN-ZA'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:black;mso-fareast-language:EN-ZA'>Best regards.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:black;mso-fareast-language:EN-ZA'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:black;mso-fareast-language:EN-ZA'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:black;mso-fareast-language:EN-ZA'>Heather Petersen<br></span><span lang=EN-GB style='color:black;mso-fareast-language:EN-ZA'>Regional Service Desk Incident Manager</span><span lang=EN-GB style='mso-fareast-language:EN-ZA'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:black;mso-fareast-language:EN-ZA'>Annuity and Service<o:p></o:p></span></p><p class=MsoNormal><u><span lang=EN-ZA style='color:blue;mso-fareast-language:EN-ZA'><a href="mailto:Heather.petersen@ricoh-europe.com"><span style='color:blue'>Heather.petersen@ricoh-europe.com</span></a></span></u><span lang=EN-ZA style='mso-fareast-language:EN-ZA'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='mso-fareast-language:EN-ZA'><img border=0 width=606 height=190 style='width:6.3125in;height:1.9791in' id="Picture_x0020_6" src="cid:image002.png@01D9F515.1C026E60"></span><span lang=EN-ZA style='mso-fareast-language:EN-ZA'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='mso-fareast-language:EN-ZA'>From:</span></b><span lang=EN-US style='mso-fareast-language:EN-ZA'> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>> <br><b>Sent:</b> Wednesday, 27 September 2023 09:48<br><b>To:</b> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; <a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>; <a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a>; <a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>; <a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; erik@moderndatasolusi. com <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>><br><b>Subject:</b> RE: Shell Indonesia INC00002274058<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><div style='border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt'><p style='background:#FFCACA'><span style='font-size:10.0pt;color:black'>This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><o:p></o:p></p></div><div><p class=MsoNormal><b><u><span lang=EN-US>Hi Heather,<o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Updates from engineer is they need username & password to (login admin) to setting the paper size in the unit. can you share the username & passw please<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Thank you. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>T: +62 21-27937489<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>F: +62 21-27937486<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>M: +62-87771697791<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'><a href="http://www.moderndatasolusi.com/"><span style='color:blue'>www.moderndatasolusi.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>PT MODERN DATA SOLUSI <o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-ID'><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none'>JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white;mso-fareast-language:EN-ID'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='mso-fareast-language:EN-ID'><img border=0 width=195 height=84 style='width:2.0312in;height:.875in' id="Picture_x0020_5" src="cid:image001.png@01D9F515.1C026E60"></span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white;mso-fareast-language:EN-ID'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='mso-fareast-language:EN-ID'>From:</span></b><span lang=EN-US style='mso-fareast-language:EN-ID'> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>> <br><b>Sent:</b> Wednesday, September 27, 2023 1:39 PM<br><b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; 'henry.sutanto@moderndatasolusi.com' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; 'Chan.Li.Peng@ricoh.com.my' <<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a>><br><b>Subject:</b> RE: Shell Indonesia INC00002274058<br><b>Importance:</b> High<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Hi Team<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Kindly advice when engineer will be onsite to attend to this INC please.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=696 style='width:522.3pt;margin-left:-.15pt;border-collapse:collapse'><tr style='height:13.5pt'><td width=116 valign=top style='width:86.95pt;border:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt'><p class=MsoNormal><span style='font-size:10.0pt;color:black;mso-fareast-language:EN-ZA'>INC00002274058<o:p></o:p></span></p></td><td width=97 valign=top style='width:72.9pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt'><p class=MsoNormal><span style='font-size:10.0pt;color:black;mso-fareast-language:EN-ZA'>INC10406527<o:p></o:p></span></p></td><td width=132 nowrap valign=top style='width:99.0pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt'><p class=MsoNormal align=right style='text-align:right'><span style='font-size:10.0pt;color:black;mso-fareast-language:EN-ZA'>21-09-2023 05:01:46<o:p></o:p></span></p></td><td width=90 valign=top style='width:67.3pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt'><p class=MsoNormal><span style='font-size:10.0pt;color:black;mso-fareast-language:EN-ZA'>C718R420301<o:p></o:p></span></p></td><td width=262 valign=top style='width:196.15pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt'><p class=MsoNormal><span style='font-size:10.0pt;color:black;mso-fareast-language:EN-ZA'>MPS RICOH Hardware - Paper getting jam in Ricoh printer at s<o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-ZA style='mso-fareast-language:EN-ZA'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='mso-fareast-language:EN-ZA'>Thank you<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='mso-fareast-language:EN-ZA'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='mso-fareast-language:EN-ZA'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:black;mso-fareast-language:EN-ZA'>Best regards.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:black;mso-fareast-language:EN-ZA'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:black;mso-fareast-language:EN-ZA'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:black;mso-fareast-language:EN-ZA'>Heather Petersen<br></span><span lang=EN-GB style='color:black;mso-fareast-language:EN-ZA'>Regional Service Desk Incident Manager</span><span lang=EN-GB style='mso-fareast-language:EN-ZA'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:black;mso-fareast-language:EN-ZA'>Annuity and Service<o:p></o:p></span></p><p class=MsoNormal><u><span lang=EN-ZA style='color:blue;mso-fareast-language:EN-ZA'><a href="mailto:Heather.petersen@ricoh-europe.com"><span style='color:blue'>Heather.petersen@ricoh-europe.com</span></a></span></u><span lang=EN-ZA style='mso-fareast-language:EN-ZA'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='mso-fareast-language:EN-ZA'><img border=0 width=606 height=190 style='width:6.3125in;height:1.9791in' id="Picture_x0020_4" src="cid:image002.png@01D9F515.1C026E60"></span><span lang=EN-ZA style='mso-fareast-language:EN-ZA'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='mso-fareast-language:EN-ZA'>From:</span></b><span lang=EN-US style='mso-fareast-language:EN-ZA'> #RPO-EMEA-RSD-incident-management <br><b>Sent:</b> Monday, 25 September 2023 10:01<br><b>To:</b> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; <a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>; <a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a><br><b>Subject:</b> RE: Shell Indonesia INC00002274058<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Hi Soenwono<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA>I have chased OpCo for status update and awaiting response.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Thank you <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Glenda <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='mso-fareast-language:EN-ZA'>From:</span></b><span lang=EN-US style='mso-fareast-language:EN-ZA'> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>> <br><b>Sent:</b> Sunday, 24 September 2023 17:55<br><b>To:</b> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; <a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>; <a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a><br><b>Subject:</b> RE: Shell Indonesia INC00002274058<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><div style='border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt'><p style='background:#FFCACA'><span style='font-size:10.0pt;color:black'>This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><o:p></o:p></p></div><div><p class=MsoNormal><span lang=EN-US>Hi Helpdesk / Pak Henry,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Can you help to give the update please<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Thank you.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>T: +62 21-27937489<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>F: +62 21-27937486<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>M: +62-87771697791<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'><a href="http://www.moderndatasolusi.com/"><span style='color:blue'>www.moderndatasolusi.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>PT MODERN DATA SOLUSI <o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-ID'><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none'>JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white;mso-fareast-language:EN-ID'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='mso-fareast-language:EN-ID'><img border=0 width=195 height=84 style='width:2.0312in;height:.875in' id="Picture_x0020_3" src="cid:image001.png@01D9F515.1C026E60"></span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white;mso-fareast-language:EN-ID'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='mso-fareast-language:EN-ID'>From:</span></b><span lang=EN-US style='mso-fareast-language:EN-ID'> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>> <br><b>Sent:</b> 22 September 2023 14:21<br><b>To:</b> 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; 'henry.sutanto@moderndatasolusi.com' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; 'Chan.Li.Peng@ricoh.com.my' <<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a>><br><b>Subject:</b> RE: Shell Indonesia INC00002274058<br><b>Importance:</b> High<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-ZA>Dear team<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Can you kindly provide an update on ETA <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Thank you<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-ZA style='mso-fareast-language:EN-ZA'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='mso-fareast-language:EN-ZA'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='mso-fareast-language:EN-ZA'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='mso-fareast-language:EN-ZA'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:black;mso-fareast-language:EN-ZA'>Best regards.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:black;mso-fareast-language:EN-ZA'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:black;mso-fareast-language:EN-ZA'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:black;mso-fareast-language:EN-ZA'>Heather Petersen<br></span><span lang=EN-GB style='color:black;mso-fareast-language:EN-ZA'>Regional Service Desk Incident Manager</span><span lang=EN-GB style='mso-fareast-language:EN-ZA'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:black;mso-fareast-language:EN-ZA'>Annuity and Service<o:p></o:p></span></p><p class=MsoNormal><u><span lang=EN-ZA style='color:blue;mso-fareast-language:EN-ZA'><a href="mailto:Heather.petersen@ricoh-europe.com"><span style='color:blue'>Heather.petersen@ricoh-europe.com</span></a></span></u><span lang=EN-ZA style='mso-fareast-language:EN-ZA'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='mso-fareast-language:EN-ZA'><img border=0 width=606 height=190 style='width:6.3125in;height:1.9791in' id="Picture_x0020_2" src="cid:image002.png@01D9F515.1C026E60"></span><span lang=EN-ZA style='mso-fareast-language:EN-ZA'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='mso-fareast-language:EN-ZA'>From:</span></b><span lang=EN-US style='mso-fareast-language:EN-ZA'> #RPO-EMEA-RSD-incident-management <br><b>Sent:</b> Thursday, 21 September 2023 08:58<br><b>To:</b> <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; <a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>; <a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>; <a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a><br><b>Subject:</b> Shell Indonesia INC00002274058<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Dear team<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Kindly advice when engineer will be onsite to attend to below INC please:<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=819 style='width:614.0pt;margin-left:-.15pt;border-collapse:collapse'><tr style='height:12.75pt'><td width=111 valign=top style='width:83.0pt;border:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal><span style='font-size:10.0pt;color:black;mso-fareast-language:EN-ZA'>INC00002274058<o:p></o:p></span></p></td><td width=88 valign=top style='width:65.8pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal><span style='font-size:10.0pt;color:black;mso-fareast-language:EN-ZA'>INC10406527<o:p></o:p></span></p></td><td width=71 valign=top style='width:52.95pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal><span style='font-size:10.0pt;color:black;mso-fareast-language:EN-ZA'>Indonesia<o:p></o:p></span></p></td><td width=127 nowrap valign=top style='width:95.0pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=right style='text-align:right'><span style='font-size:10.0pt;color:black;mso-fareast-language:EN-ZA'>21-09-2023 05:01:46<o:p></o:p></span></p></td><td width=108 valign=top style='width:80.8pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal><span style='font-size:10.0pt;color:black;mso-fareast-language:EN-ZA'>C718R420301<o:p></o:p></span></p></td><td width=315 valign=top style='width:236.45pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal><span style='font-size:10.0pt;color:black;mso-fareast-language:EN-ZA'>MPS RICOH Hardware - Paper getting jam in Ricoh printer at shell Talavera (26 floor)<o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='mso-fareast-language:EN-ZA'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='mso-fareast-language:EN-ZA'>Thank you<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='mso-fareast-language:EN-ZA'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='mso-fareast-language:EN-ZA'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:black;mso-fareast-language:EN-ZA'>Best regards.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:black;mso-fareast-language:EN-ZA'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:black;mso-fareast-language:EN-ZA'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:black;mso-fareast-language:EN-ZA'>Heather Petersen<br></span><span lang=EN-GB style='color:black;mso-fareast-language:EN-ZA'>Regional Service Desk Incident Manager</span><span lang=EN-GB style='mso-fareast-language:EN-ZA'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:black;mso-fareast-language:EN-ZA'>Annuity and Service<o:p></o:p></span></p><p class=MsoNormal><u><span lang=EN-ZA style='color:blue;mso-fareast-language:EN-ZA'><a href="mailto:Heather.petersen@ricoh-europe.com"><span style='color:blue'>Heather.petersen@ricoh-europe.com</span></a></span></u><span lang=EN-ZA style='mso-fareast-language:EN-ZA'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='mso-fareast-language:EN-ZA'><img border=0 width=606 height=190 style='width:6.3125in;height:1.9791in' id="x_Picture_x0020_1" src="cid:image002.png@01D9F515.1C026E60"></span><span lang=EN-ZA style='mso-fareast-language:EN-ZA'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='mso-fareast-language:EN-ID'>Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail <o:p></o:p></span></p></div></div></div></body></html>