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<p class="MsoNormal">@RAM Team : Are you able to please assist to provide login and password. Heather might have reached out to you separately.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks !<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="color:#666666;mso-ligatures:standardcontextual">Best Regards,</span><span style="color:#666666"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="color:#666666;mso-ligatures:standardcontextual">Chan Li Peng<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#666666;mso-ligatures:standardcontextual">Regional Service Manager, Greater Asia Pacific<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#666666;mso-ligatures:standardcontextual">Ricoh Global Services Greater Asia Pacific<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#666666;mso-ligatures:standardcontextual">RICOH Digital Services BU<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="color:#666666;mso-ligatures:standardcontextual">RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span style="color:#666666;mso-ligatures:standardcontextual"><br>
</span><span style="color:#5F5F5F;mso-ligatures:standardcontextual">UG-D6, Level Upper Ground,</span><span style="color:#5F5F5F;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="color:#5F5F5F;mso-ligatures:standardcontextual">Utropolis Suites 2, Jalan Kontracktor U1/14,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="color:#5F5F5F;mso-ligatures:standardcontextual">40150 Shah Alam, Selangor,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="color:#5F5F5F;mso-ligatures:standardcontextual">Malaysia.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#666666;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#666666;mso-ligatures:standardcontextual">Cell : (6012) 3833071<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#666666;mso-ligatures:standardcontextual">Email :
</span><span style="color:black;mso-ligatures:standardcontextual"><a href="mailto:chan.li.peng@ricoh.com.my"><span style="color:blue">chan.li.peng@ricoh.com.my</span></a></span><span style="color:#666666;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:red;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:red;mso-ligatures:standardcontextual">Advance Leave Notice : N/a<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:red;mso-ligatures:standardcontextual">Advance Public Holiday : N/a<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#666666;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt;line-height:105%"><span style="color:#666666;mso-ligatures:standardcontextual">Service Hotline: 1300 88 8228 (</span><span style="color:black;mso-ligatures:standardcontextual"><a href="mailto:ricoh.service@ricoh.com.my"><span style="color:blue">ricoh.service@ricoh.com.my</span></a></span><span style="color:#666666;mso-ligatures:standardcontextual">)<br>
Website: </span><span style="color:black;mso-ligatures:standardcontextual"><a href="http://www.ricoh.com.my/"><span style="color:blue">www.ricoh.com.my</span></a></span><span style="color:#666666;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="color:#666666;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><a href="https://www.ricoh.com.my/"><span style="color:black;text-decoration:none"><img border="0" width="600" height="184" style="width:6.25in;height:1.9166in" id="Picture_x0020_8" src="cid:image003.jpg@01D9F537.CF73CEE0" alt="Graphical user interface, text, application
Description automatically generated"></span></a><span style="color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="color:black;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Soenwono <soenwono@moderndatasolusi.com> <br>
<b>Sent:</b> Monday, October 2, 2023 10:49 AM<br>
<b>To:</b> '#RPO-EMEA-RSD-incident-management' <EMEA-RSD-incident-management@ricoh-europe.com>; helpdesk@moderndatasolusi.com; Henry Sutanto <henry.sutanto@moderndatasolusi.com>; Chan Li Peng <Chan.Li.Peng@ricoh.com.my>; gilang@moderndatasolusi.com; it.team@moderndatasolusi.com;
Erik Reinaldo <Erik@moderndatasolusi.com><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><u>Hi Heather,<o:p></o:p></u></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We have not received the username & password to login. can you recheck please or can you share RAM team’s email to me so I can check with them directly?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">T: +62 21-27937489<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">F: +62 21-27937486<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">M: +62-87771697791<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID"><a href="http://www.moderndatasolusi.com/"><span style="color:blue">www.moderndatasolusi.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">PT MODERN DATA SOLUSI
<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ID"><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none">JL. Sultan Iskandar Muda No. 29, Kebayoran
Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white;mso-fareast-language:EN-ID"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-ID"><img border="0" width="195" height="84" style="width:2.0312in;height:.875in" id="Picture_x0020_7" src="cid:image004.png@01D9F537.CF73CEE0"></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white;mso-fareast-language:EN-ID"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="mso-fareast-language:EN-ID">From:</span></b><span style="mso-fareast-language:EN-ID"> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<b>Sent:</b> 27 September 2023 16:56<br>
<b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>;
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>;
<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a>; <a href="mailto:gilang@moderndatasolusi.com">
gilang@moderndatasolusi.com</a>; <a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; erik@moderndatasolusi. com <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Hi Team<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Info requested.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:black;mso-fareast-language:EN-ZA">Best regards.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:black;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:black;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:black;mso-fareast-language:EN-ZA">Heather Petersen<br>
</span><span lang="EN-GB" style="color:black;mso-fareast-language:EN-ZA">Regional Service Desk Incident Manager</span><span lang="EN-GB" style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:black;mso-fareast-language:EN-ZA">Annuity and Service<o:p></o:p></span></p>
<p class="MsoNormal"><u><span lang="EN-ZA" style="color:blue;mso-fareast-language:EN-ZA"><a href="mailto:Heather.petersen@ricoh-europe.com"><span style="color:blue">Heather.petersen@ricoh-europe.com</span></a></span></u><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><img border="0" width="606" height="190" style="width:6.3125in;height:1.9791in" id="Picture_x0020_6" src="cid:image005.png@01D9F537.CF73CEE0"></span><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="mso-fareast-language:EN-ZA">From:</span></b><span style="mso-fareast-language:EN-ZA"> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>
<br>
<b>Sent:</b> Wednesday, 27 September 2023 09:48<br>
<b>To:</b> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>;
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>;
<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a>; <a href="mailto:gilang@moderndatasolusi.com">
gilang@moderndatasolusi.com</a>; <a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; erik@moderndatasolusi. com <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-ID" style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-ID"><o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><b><u>Hi Heather,<o:p></o:p></u></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Updates from engineer is they need username & password to (login admin) to setting the paper size in the unit. can you share the username & passw please<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">T: +62 21-27937489<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">F: +62 21-27937486<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">M: +62-87771697791<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID"><a href="http://www.moderndatasolusi.com/"><span style="color:blue">www.moderndatasolusi.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">PT MODERN DATA SOLUSI
<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ID"><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none">JL. Sultan Iskandar Muda No. 29, Kebayoran
Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white;mso-fareast-language:EN-ID"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-ID"><img border="0" width="195" height="84" style="width:2.0312in;height:.875in" id="Picture_x0020_5" src="cid:image004.png@01D9F537.CF73CEE0"></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white;mso-fareast-language:EN-ID"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="mso-fareast-language:EN-ID">From:</span></b><span style="mso-fareast-language:EN-ID"> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<b>Sent:</b> Wednesday, September 27, 2023 1:39 PM<br>
<b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; 'henry.sutanto@moderndatasolusi.com'
<<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; 'Chan.Li.Peng@ricoh.com.my' <<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a>><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<br>
<b>Importance:</b> High<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Hi Team<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Kindly advice when engineer will be onsite to attend to this INC please.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:black;mso-fareast-language:EN-ZA">INC00002274058<o:p></o:p></span></p>
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<td width="97" valign="top" style="width:72.9pt;border:solid windowtext 1.0pt;border-left:none;padding:0in 5.4pt 0in 5.4pt;height:13.5pt">
<p class="MsoNormal"><span style="font-size:10.0pt;color:black;mso-fareast-language:EN-ZA">INC10406527<o:p></o:p></span></p>
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<p class="MsoNormal" align="right" style="text-align:right"><span style="font-size:10.0pt;color:black;mso-fareast-language:EN-ZA">21-09-2023 05:01:46<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:black;mso-fareast-language:EN-ZA">C718R420301<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:black;mso-fareast-language:EN-ZA">MPS RICOH Hardware - Paper getting jam in Ricoh printer at s<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA">Thank you<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:black;mso-fareast-language:EN-ZA">Best regards.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:black;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:black;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:black;mso-fareast-language:EN-ZA">Heather Petersen<br>
</span><span lang="EN-GB" style="color:black;mso-fareast-language:EN-ZA">Regional Service Desk Incident Manager</span><span lang="EN-GB" style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:black;mso-fareast-language:EN-ZA">Annuity and Service<o:p></o:p></span></p>
<p class="MsoNormal"><u><span lang="EN-ZA" style="color:blue;mso-fareast-language:EN-ZA"><a href="mailto:Heather.petersen@ricoh-europe.com"><span style="color:blue">Heather.petersen@ricoh-europe.com</span></a></span></u><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><img border="0" width="606" height="190" style="width:6.3125in;height:1.9791in" id="Picture_x0020_4" src="cid:image005.png@01D9F537.CF73CEE0"></span><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="mso-fareast-language:EN-ZA">From:</span></b><span style="mso-fareast-language:EN-ZA"> #RPO-EMEA-RSD-incident-management
<br>
<b>Sent:</b> Monday, 25 September 2023 10:01<br>
<b>To:</b> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>;
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>;
<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Hi Soenwono<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">I have chased OpCo for status update and awaiting response.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Thank you <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Glenda <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="mso-fareast-language:EN-ZA">From:</span></b><span style="mso-fareast-language:EN-ZA"> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>
<br>
<b>Sent:</b> Sunday, 24 September 2023 17:55<br>
<b>To:</b> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>;
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>;
<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-ID" style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-ID"><o:p></o:p></span></p>
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<p class="MsoNormal">Hi Helpdesk / Pak Henry,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Can you help to give the update please<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">T: +62 21-27937489<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">F: +62 21-27937486<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">M: +62-87771697791<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID"><a href="http://www.moderndatasolusi.com/"><span style="color:blue">www.moderndatasolusi.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">PT MODERN DATA SOLUSI
<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ID"><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none">JL. Sultan Iskandar Muda No. 29, Kebayoran
Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white;mso-fareast-language:EN-ID"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-ID"><img border="0" width="195" height="84" style="width:2.0312in;height:.875in" id="Picture_x0020_3" src="cid:image004.png@01D9F537.CF73CEE0"></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white;mso-fareast-language:EN-ID"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="mso-fareast-language:EN-ID">From:</span></b><span style="mso-fareast-language:EN-ID"> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<b>Sent:</b> 22 September 2023 14:21<br>
<b>To:</b> 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; 'henry.sutanto@moderndatasolusi.com' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; 'Chan.Li.Peng@ricoh.com.my' <<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a>><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<br>
<b>Importance:</b> High<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Dear team<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Can you kindly provide an update on ETA <o:p>
</o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Thank you<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:black;mso-fareast-language:EN-ZA">Best regards.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:black;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:black;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:black;mso-fareast-language:EN-ZA">Heather Petersen<br>
</span><span lang="EN-GB" style="color:black;mso-fareast-language:EN-ZA">Regional Service Desk Incident Manager</span><span lang="EN-GB" style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:black;mso-fareast-language:EN-ZA">Annuity and Service<o:p></o:p></span></p>
<p class="MsoNormal"><u><span lang="EN-ZA" style="color:blue;mso-fareast-language:EN-ZA"><a href="mailto:Heather.petersen@ricoh-europe.com"><span style="color:blue">Heather.petersen@ricoh-europe.com</span></a></span></u><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><img border="0" width="606" height="190" style="width:6.3125in;height:1.9791in" id="Picture_x0020_2" src="cid:image005.png@01D9F537.CF73CEE0"></span><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="mso-fareast-language:EN-ZA">From:</span></b><span style="mso-fareast-language:EN-ZA"> #RPO-EMEA-RSD-incident-management
<br>
<b>Sent:</b> Thursday, 21 September 2023 08:58<br>
<b>To:</b> <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>;
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>;
<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>;
<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a><br>
<b>Subject:</b> Shell Indonesia INC00002274058<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Dear team<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Kindly advice when engineer will be onsite to attend to below INC please:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:black;mso-fareast-language:EN-ZA">INC00002274058<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:black;mso-fareast-language:EN-ZA">INC10406527<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:black;mso-fareast-language:EN-ZA">Indonesia<o:p></o:p></span></p>
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<p class="MsoNormal" align="right" style="text-align:right"><span style="font-size:10.0pt;color:black;mso-fareast-language:EN-ZA">21-09-2023 05:01:46<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:black;mso-fareast-language:EN-ZA">C718R420301<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:black;mso-fareast-language:EN-ZA">MPS RICOH Hardware - Paper getting jam in Ricoh printer at shell Talavera (26 floor)<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA">Thank you<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:black;mso-fareast-language:EN-ZA">Best regards.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:black;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:black;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:black;mso-fareast-language:EN-ZA">Heather Petersen<br>
</span><span lang="EN-GB" style="color:black;mso-fareast-language:EN-ZA">Regional Service Desk Incident Manager</span><span lang="EN-GB" style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:black;mso-fareast-language:EN-ZA">Annuity and Service<o:p></o:p></span></p>
<p class="MsoNormal"><u><span lang="EN-ZA" style="color:blue;mso-fareast-language:EN-ZA"><a href="mailto:Heather.petersen@ricoh-europe.com"><span style="color:blue">Heather.petersen@ricoh-europe.com</span></a></span></u><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><img border="0" width="606" height="190" style="width:6.3125in;height:1.9791in" id="x_Picture_x0020_1" src="cid:image005.png@01D9F537.CF73CEE0"></span><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ID">Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe
Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033,
with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider
the environment before printing this e-mail <o:p></o:p></span></p>
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