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<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Much appreciated <o:p>
</o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:black">Best regards.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Heather Petersen<br>
</span><span lang="EN-GB" style="color:black">Regional Service Desk Incident Manager</span><span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Annuity and Service<o:p></o:p></span></p>
<p class="MsoNormal"><u><span style="color:blue"><a href="mailto:Heather.petersen@ricoh-europe.com"><span style="color:blue">Heather.petersen@ricoh-europe.com</span></a></span></u><o:p></o:p></p>
<p class="MsoNormal"><img border="0" width="606" height="190" style="width:6.3125in;height:1.9791in" id="Picture_x0020_13" src="cid:image003.png@01D9F5DC.748713C0"><o:p></o:p></p>
</div>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> #RNL-RAM Shell <ram.shell@ricoh.nl>
<br>
<b>Sent:</b> Tuesday, 03 October 2023 09:26<br>
<b>To:</b> soenwono <soenwono@moderndatasolusi.com>; 'Chan Li Peng' <Chan.Li.Peng@ricoh.com.my>; #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management@ricoh-europe.com>; helpdesk@moderndatasolusi.com; 'Henry Sutanto' <henry.sutanto@moderndatasolusi.com>;
gilang@moderndatasolusi.com; it.team@moderndatasolusi.com; 'Erik Reinaldo' <Erik@moderndatasolusi.com><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US">Is done.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-size:10.0pt;color:#1F4E79">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;color:#1F4E79"><br>
Tonny Brukx<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:#1F4E79"><br>
</span><span lang="EN-US" style="color:#1F4E79">Inbox Solution Specialist, Dept HW&IS Solution Team 2,
<b>Ricoh</b> Nederland B.V.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F4E79">Global Shell SLNX Administrator</span><span lang="EN-US" style="color:#0070C0"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F4E79"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="color:#0070C0">Standard non working hours: Friday afternoon<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="color:#0070C0">Advance planned leave notice: None
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#2E74B5"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#2E74B5"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#2E74B5"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span lang="FR" style="color:#1F4E79">T</span></b><span lang="FR" style="color:#1F4E79"> +31 73 645 2177|
<b>M</b> +31 6 21820072 | <b>S</b> +31 70 3776863<o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="FR" style="color:#1F4E79">E</span></b><span lang="FR" style="color:#1F4E79">
<a href="mailto:ram.shell@ricoh.nl">ram.shell@ricoh.nl</a> |<b>E </b><a href="mailto:tonny.bruckx@shell.com">tonny.bruckx@shell.com</a><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span lang="FR" style="font-size:10.0pt;color:#1F4E79"><br>
Ricoh Nederland B.V.</span></b><span lang="FR" style="font-size:10.0pt;color:#1F4E79"><br>
Hambakenwetering 1<br>
5231 DD 's-Hertogenbosch<br>
The Netherlands<br>
Postal address: P.O. Box 93150, 5203 MB 's-Hertogenbosch, The Netherlands<br>
KvK nummer 16076000</span><span lang="FR" style="color:#1F4E79"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>
<br>
<b>Sent:</b> Tuesday, October 3, 2023 08:51<br>
<b>To:</b> #RNL-RAM Shell <<a href="mailto:ram.shell@ricoh.nl">ram.shell@ricoh.nl</a>>; 'Chan Li Peng' <<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a>>; #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>; <a href="mailto:it.team@moderndatasolusi.com">
it.team@moderndatasolusi.com</a>; 'Erik Reinaldo' <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-ID" style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-ID"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><u><span lang="EN-US">Hi Tomy,<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Customer request to set the tray 3 to size 8 1/12 x 13. Can you help us on this request please<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thank you<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">T: +62 21-27937489<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">F: +62 21-27937486<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">M: +62-87771697791<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><a href="http://www.moderndatasolusi.com/"><span style="color:blue">www.moderndatasolusi.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">PT MODERN DATA SOLUSI
<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US"><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none">JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran
Lama - Jakarta Selatan 12240</span></a></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><img border="0" width="195" height="84" style="width:2.0312in;height:.875in" id="Picture_x0020_12" src="cid:image004.png@01D9F5DC.748713C0"></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> #RNL-RAM Shell <<a href="mailto:ram.shell@ricoh.nl">ram.shell@ricoh.nl</a>>
<br>
<b>Sent:</b> Monday, October 2, 2023 5:13 PM<br>
<b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; 'Chan Li Peng' <<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a>>; #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>; <a href="mailto:it.team@moderndatasolusi.com">
it.team@moderndatasolusi.com</a>; 'Erik Reinaldo' <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Yes.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-size:10.0pt;color:#1F4E79">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;color:#1F4E79"><br>
Tonny Brukx<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:#1F4E79"><br>
</span><span lang="EN-US" style="color:#1F4E79">Inbox Solution Specialist, Dept HW&IS Solution Team 2,
<b>Ricoh</b> Nederland B.V.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F4E79">Global Shell SLNX Administrator</span><span lang="EN-US" style="color:#0070C0"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F4E79"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="color:#0070C0">Standard non working hours: Friday afternoon<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="color:#0070C0">Advance planned leave notice: None
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#2E74B5"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#2E74B5"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#2E74B5"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span lang="FR" style="color:#1F4E79">T</span></b><span lang="FR" style="color:#1F4E79"> +31 73 645 2177|
<b>M</b> +31 6 21820072 | <b>S</b> +31 70 3776863<o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="FR" style="color:#1F4E79">E</span></b><span lang="FR" style="color:#1F4E79">
<a href="mailto:ram.shell@ricoh.nl">ram.shell@ricoh.nl</a> |<b>E </b><a href="mailto:tonny.bruckx@shell.com">tonny.bruckx@shell.com</a><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span lang="FR" style="font-size:10.0pt;color:#1F4E79"><br>
Ricoh Nederland B.V.</span></b><span lang="FR" style="font-size:10.0pt;color:#1F4E79"><br>
Hambakenwetering 1<br>
5231 DD 's-Hertogenbosch<br>
The Netherlands<br>
Postal address: P.O. Box 93150, 5203 MB 's-Hertogenbosch, The Netherlands<br>
KvK nummer 16076000</span><span lang="FR" style="color:#1F4E79"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>
<br>
<b>Sent:</b> Monday, October 2, 2023 12:12<br>
<b>To:</b> #RNL-RAM Shell <<a href="mailto:ram.shell@ricoh.nl">ram.shell@ricoh.nl</a>>; 'Chan Li Peng' <<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a>>; #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>; <a href="mailto:it.team@moderndatasolusi.com">
it.team@moderndatasolusi.com</a>; 'Erik Reinaldo' <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-ID" style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-ID"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-US">Hi Tomy,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Sorry I don’t get it. So we need to visit and check the paper tray physically?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thank you<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">T: +62 21-27937489<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">F: +62 21-27937486<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">M: +62-87771697791<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><a href="http://www.moderndatasolusi.com/"><span style="color:blue">www.moderndatasolusi.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">PT MODERN DATA SOLUSI
<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US"><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none">JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran
Lama - Jakarta Selatan 12240</span></a></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><img border="0" width="195" height="84" style="width:2.0312in;height:.875in" id="Picture_x0020_11" src="cid:image004.png@01D9F5DC.748713C0"></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> #RNL-RAM Shell <<a href="mailto:ram.shell@ricoh.nl">ram.shell@ricoh.nl</a>>
<br>
<b>Sent:</b> 02 October 2023 16:55<br>
<b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; #RNL-RAM Shell <<a href="mailto:ram.shell@ricoh.nl">ram.shell@ricoh.nl</a>>; 'Chan Li Peng' <<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a>>;
#RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>; <a href="mailto:it.team@moderndatasolusi.com">
it.team@moderndatasolusi.com</a>; 'Erik Reinaldo' <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="NL">Hi Soenwono,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="NL"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Attached is the latest build book.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">No need to check all the settings, only please check the paper tray. Is it showing the format of the paper as is in the tray.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-size:10.0pt;color:#1F3864">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;color:#1F3864"><br>
Tonny Brukx<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:#1F3864"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#44546A">Please only reply to
<a href="mailto:ram.shell@ricoh.nl">ram.shell@ricoh.nl</a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:#1F3864"><br>
</span><span lang="EN-US" style="color:#1F3864">Inbox Solution Specialist A, Dept HW&IS Solution Team 2,
<b>Ricoh</b> Nederland B.V.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F3864">Global Shell SLNX Administrator<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F3864"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;color:#2E74B5">Standard non working hours: Friday afternoon<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;color:#2E74B5">National Bank Holiday:
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;color:#2E74B5">Advance planned leave notice: September 11 till September 29<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;color:#2E74B5"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;color:#2E74B5"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#2E74B5"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#2E74B5"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="color:#1F3864"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="DE" style="color:#1F3864">T</span></b><span lang="DE" style="color:#1F3864"> +31 73 645 2177|
<b>M</b> +31 6 21820072 | <b>E</b> </span><span lang="NL" style="color:#1F3864"><a href="mailto:tonny.brukx@ricoh.nl"><span lang="DE" style="color:#1F3864">tonny.brukx@ricoh.nl</span></a>
</span><span lang="DE" style="color:#1F3864"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span lang="DE" style="font-size:10.0pt;color:#1F3864"><br>
</span></b><b><span lang="EN-US" style="font-size:10.0pt;color:#1F3864">Ricoh Nederland B.V.</span></b><span lang="EN-US" style="font-size:10.0pt;color:#1F3864"><br>
</span><span lang="EN-US" style="color:#44546A">Hambakenwetering 1<br>
5231 DD 's-Hertogenbosch</span><span lang="EN-US" style="font-size:10.0pt;color:#1F3864"><br>
The Netherlands<br>
Postal address: P.O. Box 93150, 5203 MB 's-Hertogenbosch, The Netherlands<br>
KvK nummer 16076000</span><span lang="EN-US" style="color:#1F3864"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>
<br>
<b>Sent:</b> maandag 2 oktober 2023 10:33<br>
<b>To:</b> #RNL-RAM Shell <<a href="mailto:ram.shell@ricoh.nl">ram.shell@ricoh.nl</a>>; 'Chan Li Peng' <<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a>>; #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>; <a href="mailto:it.team@moderndatasolusi.com">
it.team@moderndatasolusi.com</a>; 'Erik Reinaldo' <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-ID" style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-ID"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><u><span lang="EN-US">Hi Tomy,<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">So do you need us to re-check and make sure we follow the setting as per buildbook? Please advise.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">We have 2 buildbook attached. which one we should follow?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thank you. <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">T: +62 21-27937489<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">F: +62 21-27937486<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">M: +62-87771697791<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><a href="http://www.moderndatasolusi.com/"><span style="color:blue">www.moderndatasolusi.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">PT MODERN DATA SOLUSI
<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US"><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none">JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran
Lama - Jakarta Selatan 12240</span></a></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><img border="0" width="195" height="84" style="width:2.0312in;height:.875in" id="Picture_x0020_10" src="cid:image004.png@01D9F5DC.748713C0"></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> #RNL-RAM Shell <<a href="mailto:ram.shell@ricoh.nl">ram.shell@ricoh.nl</a>>
<br>
<b>Sent:</b> 02 October 2023 14:13<br>
<b>To:</b> Chan Li Peng <<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>; <a href="mailto:it.team@moderndatasolusi.com">
it.team@moderndatasolusi.com</a>; Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; #RNL-RAM Shell <<a href="mailto:ram.shell@ricoh.nl">ram.shell@ricoh.nl</a>><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I have set the paper sizes for all trays to auto detect. Tray 3 is not detecting the format. Could be the guides are not set correctly,.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-size:10.0pt;color:#1F3864">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;color:#1F3864"><br>
Tonny Brukx<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:#1F3864"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#44546A">Please only reply to
<a href="mailto:ram.shell@ricoh.nl">ram.shell@ricoh.nl</a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:#1F3864"><br>
</span><span lang="EN-US" style="color:#1F3864">Inbox Solution Specialist A, Dept HW&IS Solution Team 2,
<b>Ricoh</b> Nederland B.V.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F3864">Global Shell SLNX Administrator<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F3864"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;color:#2E74B5">Standard non working hours: Friday afternoon<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;color:#2E74B5">National Bank Holiday:
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;color:#2E74B5">Advance planned leave notice: September 11 till September 29<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;color:#2E74B5"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;color:#2E74B5"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#2E74B5"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#2E74B5"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="color:#1F3864"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="DE" style="color:#1F3864">T</span></b><span lang="DE" style="color:#1F3864"> +31 73 645 2177|
<b>M</b> +31 6 21820072 | <b>E</b> </span><span lang="NL" style="color:#1F3864"><a href="mailto:tonny.brukx@ricoh.nl"><span lang="DE" style="color:#1F3864">tonny.brukx@ricoh.nl</span></a>
</span><span lang="DE" style="color:#1F3864"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span lang="DE" style="font-size:10.0pt;color:#1F3864"><br>
</span></b><b><span lang="EN-US" style="font-size:10.0pt;color:#1F3864">Ricoh Nederland B.V.</span></b><span lang="EN-US" style="font-size:10.0pt;color:#1F3864"><br>
</span><span lang="EN-US" style="color:#44546A">Hambakenwetering 1<br>
5231 DD 's-Hertogenbosch</span><span lang="EN-US" style="font-size:10.0pt;color:#1F3864"><br>
The Netherlands<br>
Postal address: P.O. Box 93150, 5203 MB 's-Hertogenbosch, The Netherlands<br>
KvK nummer 16076000</span><span lang="EN-US" style="color:#1F3864"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Chan Li Peng <<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a>>
<br>
<b>Sent:</b> maandag 2 oktober 2023 08:56<br>
<b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>; <a href="mailto:it.team@moderndatasolusi.com">
it.team@moderndatasolusi.com</a>; Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; #RNL-RAM Shell <<a href="mailto:ram.shell@ricoh.nl">ram.shell@ricoh.nl</a>><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-US" style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-US">Hi RAM Team,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="xmsonormal"><span lang="EN-US">Please provide Admin Login and PW for <span style="color:black">
C718R420301 under Indonesia.<o:p></o:p></span></span></p>
<p class="xmsonormal"><span lang="EN-US" style="color:black"><o:p> </o:p></span></p>
<p class="xmsonormal"><span lang="EN-US" style="color:black">Thanks !<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US" style="color:black"><o:p> </o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual">Best Regards,</span><span lang="EN-US" style="color:#666666"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual">Chan Li Peng<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual">Regional Service Manager, Greater Asia Pacific<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual">Ricoh Global Services Greater Asia Pacific<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual">RICOH Digital Services BU<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Times New Roman",serif;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual">RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual"><br>
</span><span lang="EN-US" style="color:#5F5F5F;mso-ligatures:standardcontextual">UG-D6, Level Upper Ground,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="color:#5F5F5F;mso-ligatures:standardcontextual">Utropolis Suites 2, Jalan Kontracktor U1/14,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="color:#5F5F5F;mso-ligatures:standardcontextual">40150 Shah Alam, Selangor,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="color:#5F5F5F;mso-ligatures:standardcontextual">Malaysia.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual">Cell : (6012) 3833071<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual">Email :
</span><span lang="EN-US" style="color:black;mso-ligatures:standardcontextual"><a href="mailto:chan.li.peng@ricoh.com.my"><span style="color:blue">chan.li.peng@ricoh.com.my</span></a></span><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:red;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:red;mso-ligatures:standardcontextual">Advance Leave Notice : N/a<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:red;mso-ligatures:standardcontextual">Advance Public Holiday : N/a<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt;line-height:105%"><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual">Service Hotline: 1300 88 8228 (</span><span lang="EN-US" style="color:black;mso-ligatures:standardcontextual"><a href="mailto:ricoh.service@ricoh.com.my"><span style="color:blue">ricoh.service@ricoh.com.my</span></a></span><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual">)<br>
Website: </span><span lang="EN-US" style="color:black;mso-ligatures:standardcontextual"><a href="http://www.ricoh.com.my/"><span style="color:blue">www.ricoh.com.my</span></a></span><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><a href="https://www.ricoh.com.my/"><span lang="EN-US" style="color:black;text-decoration:none"><img border="0" width="600" height="184" style="width:6.25in;height:1.9166in" id="Picture_x0020_9" src="cid:image005.jpg@01D9F5DC.748713C0" alt="Graphical user interface, text, application
Description automatically generated"></span></a><span lang="EN-US" style="color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="color:black;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Chan Li Peng
<br>
<b>Sent:</b> Monday, October 2, 2023 1:55 PM<br>
<b>To:</b> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; '#RPO-EMEA-RSD-incident-management' <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>; <a href="mailto:it.team@moderndatasolusi.com">
it.team@moderndatasolusi.com</a>; Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; RNL RAM Shell <<a href="mailto:ram.shell@ricoh.nl">ram.shell@ricoh.nl</a>><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">@RAM Team : Are you able to please assist to provide login and password. Heather might have reached out to you separately.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thanks !<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual">Best Regards,</span><span lang="EN-US" style="color:#666666"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual">Chan Li Peng<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual">Regional Service Manager, Greater Asia Pacific<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual">Ricoh Global Services Greater Asia Pacific<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual">RICOH Digital Services BU<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Times New Roman",serif;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual">RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual"><br>
</span><span lang="EN-US" style="color:#5F5F5F;mso-ligatures:standardcontextual">UG-D6, Level Upper Ground,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="color:#5F5F5F;mso-ligatures:standardcontextual">Utropolis Suites 2, Jalan Kontracktor U1/14,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="color:#5F5F5F;mso-ligatures:standardcontextual">40150 Shah Alam, Selangor,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="color:#5F5F5F;mso-ligatures:standardcontextual">Malaysia.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual">Cell : (6012) 3833071<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual">Email :
</span><span lang="EN-US" style="color:black;mso-ligatures:standardcontextual"><a href="mailto:chan.li.peng@ricoh.com.my"><span style="color:blue">chan.li.peng@ricoh.com.my</span></a></span><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:red;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:red;mso-ligatures:standardcontextual">Advance Leave Notice : N/a<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:red;mso-ligatures:standardcontextual">Advance Public Holiday : N/a<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt;line-height:105%"><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual">Service Hotline: 1300 88 8228 (</span><span lang="EN-US" style="color:black;mso-ligatures:standardcontextual"><a href="mailto:ricoh.service@ricoh.com.my"><span style="color:blue">ricoh.service@ricoh.com.my</span></a></span><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual">)<br>
Website: </span><span lang="EN-US" style="color:black;mso-ligatures:standardcontextual"><a href="http://www.ricoh.com.my/"><span style="color:blue">www.ricoh.com.my</span></a></span><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="color:#666666;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><a href="https://www.ricoh.com.my/"><span lang="EN-US" style="color:black;text-decoration:none"><img border="0" width="600" height="184" style="width:6.25in;height:1.9166in" id="Picture_x0020_8" src="cid:image005.jpg@01D9F5DC.748713C0" alt="Graphical user interface, text, application
Description automatically generated"></span></a><span lang="EN-US" style="color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="color:black;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>
<br>
<b>Sent:</b> Monday, October 2, 2023 10:49 AM<br>
<b>To:</b> '#RPO-EMEA-RSD-incident-management' <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; Chan Li Peng <<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a>>;
<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>; <a href="mailto:it.team@moderndatasolusi.com">
it.team@moderndatasolusi.com</a>; Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span lang="EN-US">Hi Heather,<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">We have not received the username & password to login. can you recheck please or can you share RAM team’s email to me so I can check with them directly?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thank you. <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">T: +62 21-27937489<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">F: +62 21-27937486<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">M: +62-87771697791<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><a href="http://www.moderndatasolusi.com/"><span style="color:blue">www.moderndatasolusi.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">PT MODERN DATA SOLUSI
<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US"><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none">JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran
Lama - Jakarta Selatan 12240</span></a></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><img border="0" width="195" height="84" style="width:2.0312in;height:.875in" id="Picture_x0020_7" src="cid:image004.png@01D9F5DC.748713C0"></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<b>Sent:</b> 27 September 2023 16:56<br>
<b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>;
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>;
<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a>; <a href="mailto:gilang@moderndatasolusi.com">
gilang@moderndatasolusi.com</a>; <a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; erik@moderndatasolusi. com <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi Team<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Info requested.<o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:black">Best regards.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Heather Petersen<br>
</span><span lang="EN-GB" style="color:black">Regional Service Desk Incident Manager</span><span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Annuity and Service<o:p></o:p></span></p>
<p class="MsoNormal"><u><span style="color:blue"><a href="mailto:Heather.petersen@ricoh-europe.com"><span style="color:blue">Heather.petersen@ricoh-europe.com</span></a></span></u><o:p></o:p></p>
<p class="MsoNormal"><img border="0" width="606" height="190" style="width:6.3125in;height:1.9791in" id="Picture_x0020_6" src="cid:image003.png@01D9F5DC.748713C0"><o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>
<br>
<b>Sent:</b> Wednesday, 27 September 2023 09:48<br>
<b>To:</b> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>;
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>;
<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a>; <a href="mailto:gilang@moderndatasolusi.com">
gilang@moderndatasolusi.com</a>; <a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; erik@moderndatasolusi. com <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-ID" style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-ID"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><u><span lang="EN-US">Hi Heather,<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Updates from engineer is they need username & password to (login admin) to setting the paper size in the unit. can you share the username & passw please<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thank you. <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">T: +62 21-27937489<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">F: +62 21-27937486<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">M: +62-87771697791<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><a href="http://www.moderndatasolusi.com/"><span style="color:blue">www.moderndatasolusi.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">PT MODERN DATA SOLUSI
<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US"><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none">JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran
Lama - Jakarta Selatan 12240</span></a></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><img border="0" width="195" height="84" style="width:2.0312in;height:.875in" id="Picture_x0020_5" src="cid:image004.png@01D9F5DC.748713C0"></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<b>Sent:</b> Wednesday, September 27, 2023 1:39 PM<br>
<b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; 'henry.sutanto@moderndatasolusi.com'
<<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; 'Chan.Li.Peng@ricoh.com.my' <<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a>><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<br>
<b>Importance:</b> High<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi Team<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Kindly advice when engineer will be onsite to attend to this INC please.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="696" style="width:522.3pt;margin-left:-.15pt;border-collapse:collapse">
<tbody>
<tr style="height:13.5pt">
<td width="116" valign="top" style="width:86.95pt;border:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt">
<p class="MsoNormal"><span style="font-size:10.0pt;color:black">INC00002274058<o:p></o:p></span></p>
</td>
<td width="97" valign="top" style="width:72.9pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt">
<p class="MsoNormal"><span style="font-size:10.0pt;color:black">INC10406527<o:p></o:p></span></p>
</td>
<td width="132" nowrap="" valign="top" style="width:99.0pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt">
<p class="MsoNormal" align="right" style="text-align:right"><span style="font-size:10.0pt;color:black">21-09-2023 05:01:46<o:p></o:p></span></p>
</td>
<td width="90" valign="top" style="width:67.3pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt">
<p class="MsoNormal"><span style="font-size:10.0pt;color:black">C718R420301<o:p></o:p></span></p>
</td>
<td width="262" valign="top" style="width:196.15pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt">
<p class="MsoNormal"><span style="font-size:10.0pt;color:black">MPS RICOH Hardware - Paper getting jam in Ricoh printer at s<o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:black">Best regards.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Heather Petersen<br>
</span><span lang="EN-GB" style="color:black">Regional Service Desk Incident Manager</span><span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Annuity and Service<o:p></o:p></span></p>
<p class="MsoNormal"><u><span style="color:blue"><a href="mailto:Heather.petersen@ricoh-europe.com"><span style="color:blue">Heather.petersen@ricoh-europe.com</span></a></span></u><o:p></o:p></p>
<p class="MsoNormal"><img border="0" width="606" height="190" style="width:6.3125in;height:1.9791in" id="Picture_x0020_4" src="cid:image003.png@01D9F5DC.748713C0"><o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> #RPO-EMEA-RSD-incident-management
<br>
<b>Sent:</b> Monday, 25 September 2023 10:01<br>
<b>To:</b> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>;
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>;
<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi Soenwono<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have chased OpCo for status update and awaiting response.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you <o:p></o:p></p>
<p class="MsoNormal">Glenda <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>
<br>
<b>Sent:</b> Sunday, 24 September 2023 17:55<br>
<b>To:</b> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>;
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>;
<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-ID" style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-ID"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-US">Hi Helpdesk / Pak Henry,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Can you help to give the update please<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thank you.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">T: +62 21-27937489<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">F: +62 21-27937486<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">M: +62-87771697791<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><a href="http://www.moderndatasolusi.com/"><span style="color:blue">www.moderndatasolusi.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">PT MODERN DATA SOLUSI
<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US"><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none">JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran
Lama - Jakarta Selatan 12240</span></a></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><img border="0" width="195" height="84" style="width:2.0312in;height:.875in" id="Picture_x0020_3" src="cid:image004.png@01D9F5DC.748713C0"></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<b>Sent:</b> 22 September 2023 14:21<br>
<b>To:</b> 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; 'henry.sutanto@moderndatasolusi.com' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; 'Chan.Li.Peng@ricoh.com.my' <<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a>><br>
<b>Subject:</b> RE: Shell Indonesia INC00002274058<br>
<b>Importance:</b> High<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
<p class="MsoNormal">Dear team<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Can you kindly provide an update on ETA <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:black">Best regards.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Heather Petersen<br>
</span><span lang="EN-GB" style="color:black">Regional Service Desk Incident Manager</span><span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Annuity and Service<o:p></o:p></span></p>
<p class="MsoNormal"><u><span style="color:blue"><a href="mailto:Heather.petersen@ricoh-europe.com"><span style="color:blue">Heather.petersen@ricoh-europe.com</span></a></span></u><o:p></o:p></p>
<p class="MsoNormal"><img border="0" width="606" height="190" style="width:6.3125in;height:1.9791in" id="Picture_x0020_2" src="cid:image003.png@01D9F5DC.748713C0"><o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> #RPO-EMEA-RSD-incident-management
<br>
<b>Sent:</b> Thursday, 21 September 2023 08:58<br>
<b>To:</b> <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>;
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>;
<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>;
<a href="mailto:Chan.Li.Peng@ricoh.com.my">Chan.Li.Peng@ricoh.com.my</a><br>
<b>Subject:</b> Shell Indonesia INC00002274058<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Dear team<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Kindly advice when engineer will be onsite to attend to below INC please:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="819" style="width:614.0pt;margin-left:-.15pt;border-collapse:collapse">
<tbody>
<tr style="height:12.75pt">
<td width="111" valign="top" style="width:83.0pt;border:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt">
<p class="MsoNormal"><span style="font-size:10.0pt;color:black">INC00002274058<o:p></o:p></span></p>
</td>
<td width="88" valign="top" style="width:65.8pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt">
<p class="MsoNormal"><span style="font-size:10.0pt;color:black">INC10406527<o:p></o:p></span></p>
</td>
<td width="71" valign="top" style="width:52.95pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt">
<p class="MsoNormal"><span style="font-size:10.0pt;color:black">Indonesia<o:p></o:p></span></p>
</td>
<td width="127" nowrap="" valign="top" style="width:95.0pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt">
<p class="MsoNormal" align="right" style="text-align:right"><span style="font-size:10.0pt;color:black">21-09-2023 05:01:46<o:p></o:p></span></p>
</td>
<td width="108" valign="top" style="width:80.8pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt">
<p class="MsoNormal"><span style="font-size:10.0pt;color:black">C718R420301<o:p></o:p></span></p>
</td>
<td width="315" valign="top" style="width:236.45pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt">
<p class="MsoNormal"><span style="font-size:10.0pt;color:black">MPS RICOH Hardware - Paper getting jam in Ricoh printer at shell Talavera (26 floor)<o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:black">Best regards.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Heather Petersen<br>
</span><span lang="EN-GB" style="color:black">Regional Service Desk Incident Manager</span><span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Annuity and Service<o:p></o:p></span></p>
<p class="MsoNormal"><u><span style="color:blue"><a href="mailto:Heather.petersen@ricoh-europe.com"><span style="color:blue">Heather.petersen@ricoh-europe.com</span></a></span></u><o:p></o:p></p>
<p class="MsoNormal"><img border="0" width="606" height="190" style="width:6.3125in;height:1.9791in" id="x_Picture_x0020_1" src="cid:image003.png@01D9F5DC.748713C0"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC,
a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800
Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail
<o:p></o:p></p>
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<p class="MsoNormal"><span lang="EN-US">Any business communication, sent by or on behalf of Ricoh Nederland B.V. (Ricoh Netherlands), is confidential and may be privileged or otherwise protected. If you receive it in error please notify us immediately and then
delete the message from your system. You should not copy it or disclose its contents to anyone: to do so could be breach of confidence. Messages sent to and from Ricoh may be monitored to ensure compliance with internal policies and to protect our business.
Emails are not secure and cannot be guaranteed to be error free. Anyone who communicates with us by email is taken to accept these risks. Ricoh Nederland B.V. is registered in the Netherlands with registered number 16076000. All legal relationships with Ricoh
Nederland B.V., unless otherwise agreed to in an written agreement, are governed by Dutch law with competent courts: 's-Hertogenbosch. Our general terms and conditions can be viewed at
<a href="http://www.ricoh.nl/">www.ricoh.nl</a>. <o:p></o:p></span></p>
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