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<p class="MsoNormal"><span style="font-size:10.0pt">Dear team<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Please could you provide us with a update on the incident. Kindly note we are to provide feedback to the customer and update ServiceNow. Your urgent response will be appreciated to avoid any breaches.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Thank you <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Glenda <o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="mso-fareast-language:EN-ZA">From:</span></b><span lang="EN-US" style="mso-fareast-language:EN-ZA"> #RPO-EMEA-RSD-incident-management
<br>
<b>Sent:</b> Tuesday, 10 October 2023 16:53<br>
<b>To:</b> helpdesk@moderndatasolusi.com<br>
<b>Subject:</b> BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Good day team<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Kindly note of the incident assigned to your group. Please could you provide status update in order for us to update ServiceNow and in return the customer.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Details below:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Bank of New York Mellon<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Jl. Jend. Sudirman Kav. 52-53<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Jakarta<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">12190<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Indonesia<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">S/N-G696M850389<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:SourceSansPro;color:red;background:white">Carlolina Susanto (Oline)</span><span style="font-size:10.0pt;font-family:SourceSansPro;color:red"><br>
<span style="background:white">Office Manager</span><br>
<span style="background:white">BNY Mellon</span><br>
<span style="background:white">Jakarta Representative Office</span><br>
<span style="background:white">One Pacific Place, 11th Fl. Suite 73</span><br>
<span style="background:white">Jl. Jend. Sudirman Kav. 52-53</span><br>
<span style="background:white">Jakarta 12190, Indonesia</span><br>
<span style="background:white">T. +62 21 2783 0626 l D. +62 21 2783 0623</span><br>
<span style="background:white">F. +65 6490 4570</span><br>
<span style="background:white"><a href="mailto:carlolina.susanto@bnymellon.com%3cmailto:carlolina.susanto@bnymellon.com"><span style="color:red">carlolina.susanto@bnymellon.com<mailto:carlolina.susanto@bnymellon.com</span></a>> l
<a href="http://www.bnymellon.com%3chttp:/www.bnymellon.com/"><span style="color:red">www.bnymellon.com<http://www.bnymellon.com/</span></a>></span></span><span style="font-size:10.0pt;color:red"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:red"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-fareast-language:EN-ZA">Kind regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-fareast-language:EN-ZA">Glenda Du Plessis<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-fareast-language:EN-ZA">RSD Incident Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-fareast-language:EN-ZA">Regional Service Desk<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-fareast-language:EN-ZA">Annuity and Services
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><u><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue;mso-fareast-language:EN-ZA"><a href="mailto:Glenda.DuPlessis@ricoh-europe.com">Glenda.DuPlessis@ricoh-europe.com</a></span></u><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-fareast-language:EN-ZA"><a href="mailto:EMEA-RSD-Incident-management@ricoh-europe.com">EMEA-RSD-Incident-management@ricoh-europe.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><img border="0" width="606" height="190" style="width:6.3125in;height:1.9791in" id="Picture_x0020_1" src="cid:image001.png@01D9FC37.057D5140"></span><span style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
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Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered
in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton,
NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail
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