<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Tms Rmn";
panose-1:2 2 6 3 4 5 5 2 3 4;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:SourceSansPro;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
font-size:11.0pt;
font-family:"Calibri",sans-serif;
mso-fareast-language:EN-US;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-GB" link="#0563C1" vlink="#954F72" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal">Hi Ladies<o:p></o:p></p>
<p class="MsoNormal">Any help you can provide would be appreciated<o:p></o:p></p>
<p class="MsoNormal">We have an open incident in Indonesia for a while, soon to breach SLA<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-GB">Kind regards<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-GB"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-GB">Jayna Patel<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-GB"><br>
Global Service Manager<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-GB">Service and Annuity<br>
Professional Services<br>
<b><br>
Ricoh Europe PLC</b><br>
20 Triton Street, <br>
London, NW1 3BF, <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-GB">United Kingdom<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-GB">Mobile: + 44 (0) 7717 571714<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style="mso-fareast-language:EN-GB"><a href="mailto:jayna.patel@ricoh-gs.com"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">jayna.patel@ricoh-gs.com</span></a></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-GB">
</span><u><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue;mso-fareast-language:EN-GB"><br>
</span></u><span style="mso-fareast-language:EN-GB"><a href="http://www.ricoh-europe.com/"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue">www.ricoh-europe.com</span></a></span><u><span style="color:blue;mso-fareast-language:EN-GB"><o:p></o:p></span></u></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><a href="http://www.ricoh.co.uk/"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue;mso-fareast-language:EN-GB;text-decoration:none"><img border="0" width="70" height="25" style="width:.7291in;height:.2604in" id="Picture_x0020_5" src="cid:image002.jpg@01D9FC2F.A0418050"></span></a><span style="color:#1F497D;mso-fareast-language:EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-GB"><a href="../../../Local/Temp/notes238032/www.facebook.com/ricoheurope"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="19" height="19" style="width:.1979in;height:.1979in" id="Picture_x0020_2" src="cid:image003.jpg@01D9FC2F.A0418050"></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue"> </span></a></span><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black;mso-fareast-language:EN-GB"> </span><span style="mso-fareast-language:EN-GB"><a href="../../../Local/Temp/notes238032/www.twitter.com/ricoheurope"><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black;text-decoration:none"><img border="0" width="19" height="19" style="width:.1979in;height:.1979in" id="Picture_x0020_3" src="cid:image004.jpg@01D9FC2F.A0418050"></span><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black">
</span></a></span><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black;mso-fareast-language:EN-GB"> </span><span style="mso-fareast-language:EN-GB"><a href="../../../Local/Temp/notes238032/www.youtube.com/ricoheurope"><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black;text-decoration:none"><img border="0" width="19" height="19" style="width:.1979in;height:.1979in" id="Picture_x0020_4" src="cid:image005.jpg@01D9FC2F.A0418050"></span><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black">
</span></a></span><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black;mso-fareast-language:EN-GB"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-GB">Please note my working pattern is Monday – Wednesday, Thursday afternoon and Friday mornings<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-GB"><o:p> </o:p></span></b></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="mso-fareast-language:EN-GB">From:</span></b><span lang="EN-US" style="mso-fareast-language:EN-GB"> #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management@ricoh-europe.com>
<br>
<b>Sent:</b> 11 October 2023 10:35<br>
<b>To:</b> 'helpdesk@moderndatasolusi.com' <helpdesk@moderndatasolusi.com>; henry.sutanto@moderndatasolusi.com; it.team@moderndatasolusi.com<br>
<b>Cc:</b> Jayna Patel <Jayna.Patel@ricoh-gs.com><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">Dear team<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">Please could you provide us with a update on the incident. Kindly note we are to provide feedback to the customer and update ServiceNow. Your urgent response will be appreciated to avoid any breaches.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">Thank you <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">Glenda <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="mso-fareast-language:EN-ZA">From:</span></b><span lang="EN-US" style="mso-fareast-language:EN-ZA"> #RPO-EMEA-RSD-incident-management
<br>
<b>Sent:</b> Tuesday, 10 October 2023 16:53<br>
<b>To:</b> <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a><br>
<b>Subject:</b> BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">Good day team<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">Kindly note of the incident assigned to your group. Please could you provide status update in order for us to update ServiceNow and in return the customer.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">Details below:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">Bank of New York Mellon<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">Jl. Jend. Sudirman Kav. 52-53<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">Jakarta<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">12190<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">Indonesia<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">S/N-G696M850389<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:SourceSansPro;color:red;background:white">Carlolina Susanto (Oline)</span><span lang="EN-ZA" style="font-size:10.0pt;font-family:SourceSansPro;color:red"><br>
<span style="background:white">Office Manager</span><br>
<span style="background:white">BNY Mellon</span><br>
<span style="background:white">Jakarta Representative Office</span><br>
<span style="background:white">One Pacific Place, 11th Fl. Suite 73</span><br>
<span style="background:white">Jl. Jend. Sudirman Kav. 52-53</span><br>
<span style="background:white">Jakarta 12190, Indonesia</span><br>
<span style="background:white">T. +62 21 2783 0626 l D. +62 21 2783 0623</span><br>
<span style="background:white">F. +65 6490 4570</span><br>
<span style="background:white"><a href="mailto:carlolina.susanto@bnymellon.com%3cmailto:carlolina.susanto@bnymellon.com"><span style="color:red">carlolina.susanto@bnymellon.com<mailto:carlolina.susanto@bnymellon.com</span></a>> l
<a href="http://www.bnymellon.com%3chttp:/www.bnymellon.com/"><span style="color:red">www.bnymellon.com<http://www.bnymellon.com/</span></a>></span></span><span lang="EN-ZA" style="font-size:10.0pt;color:red"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;color:red"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-ZA">Kind regards<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-ZA">Glenda Du Plessis<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-ZA">RSD Incident Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-ZA">Regional Service Desk<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-ZA">Annuity and Services
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><u><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue;mso-fareast-language:EN-ZA"><a href="mailto:Glenda.DuPlessis@ricoh-europe.com">Glenda.DuPlessis@ricoh-europe.com</a></span></u><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-ZA"><a href="mailto:EMEA-RSD-Incident-management@ricoh-europe.com">EMEA-RSD-Incident-management@ricoh-europe.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><img border="0" width="606" height="190" style="width:6.3125in;height:1.9791in" id="Picture_x0020_1" src="cid:image006.png@01D9FC2F.A0418050"></span><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
</div>
</body>
</html>