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<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Tristram<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Thank you for the below feedback.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Glenda <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Barnaby, Tristram <Tristram.Barnaby@bnymellon.com>
<br>
<b>Sent:</b> Friday, 13 October 2023 12:13<br>
<b>To:</b> Glenda Du Plessis <Glenda.DuPlessis@ricoh-europe.com>; Ryan Krajewski <Ryan.Krajewski@ricoh.co.uk>; Jayna Patel <Jayna.Patel@ricoh-gs.com>; soenwono <soenwono@moderndatasolusi.com>; Patricia Foong Swee See <Patricia.Foong@ricoh.com.my>; helpdesk@moderndatasolusi.com;
'Henry Sutanto' <henry.sutanto@moderndatasolusi.com>; it.team@moderndatasolusi.com; Kavitta A/P Thambidora <Kavitta@ricoh.com.my>; gilang@moderndatasolusi.com; EPG - Ricoh Onsite Support <RicohAdmin@bnymellon.com><br>
<b>Cc:</b> #RUK-React/REMEA <react@ricoh.co.uk><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div style="mso-element:para-border-div;border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt;background:#FFCACA">
<p style="background:#FFCACA;border:none;padding:0cm"><span lang="EN-GB" style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-GB"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;mso-fareast-language:EN-US">Hi Glenda,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;mso-fareast-language:EN-US">This is waiting on the local engineer to install a JAVA card as this is missing and stop us from installing the software – We have asked for the engineer to return with
the card and advice once on site so we can work with them.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;mso-fareast-language:EN-US">Kind Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Tristram Barnaby<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system;color:#242424;background:white">Managed Output Services</span><span lang="EN-GB" style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">BNY Mellon · Workplace Technology Support
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Cisco Jabba: <span style="color:red">020 7163 7667
</span>| <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">For Support Please Contact:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Team Email: <span style="color:#4472C4">
<a href="mailto:Ricohadmin@bnymellon.com"><span style="color:#4472C4">Ricohadmin@bnymellon.com</span></a><o:p></o:p></span></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:black;background:white">EMEA:
</span><span lang="EN-GB" style="color:red;background:white">+44 207163 4357</span><span lang="EN-GB" style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Glenda Du Plessis <<a href="mailto:Glenda.DuPlessis@ricoh-europe.com">Glenda.DuPlessis@ricoh-europe.com</a>>
<br>
<b>Sent:</b> 13 October 2023 10:53<br>
<b>To:</b> Ryan Krajewski <<a href="mailto:Ryan.Krajewski@ricoh.co.uk">Ryan.Krajewski@ricoh.co.uk</a>>; Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>;
Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>;
<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>; EPG - Ricoh Onsite Support <<a href="mailto:RicohAdmin@bnymellon.com">RicohAdmin@bnymellon.com</a>><br>
<b>Cc:</b> react.ricoh.co.uk <<a href="mailto:react@ricoh.co.uk">react@ricoh.co.uk</a>><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span lang="EN-GB" style="font-size:1.0pt;color:white">Thank you Ryan. I have now changed the subcategory and assignment group. @ RicohAdmin@ bnymellon. com could you kindly assist with the below request
from the customer. This is required to continue the PCC4 software installation to this device
<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span lang="EN-GB" style="font-size:1.0pt;color:white"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Thank you Ryan. I have now changed the subcategory and assignment group.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">@</span><span style="color:#444444;background:white">
<a href="mailto:RicohAdmin@bnymellon.com">RicohAdmin@bnymellon.com</a></span><span style="color:black;background:white"> could you kindly assist with the below request from the customer.</span><span style="background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:SourceSansPro;color:red;background:white">This is required to continue the PCC4 software installation to this device<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:SourceSansPro;color:red;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:SourceSansPro;color:black;background:white">Thank you
</span><span style="font-family:SourceSansPro;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:SourceSansPro;color:black;background:white">Glenda
</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Ryan Krajewski <<a href="mailto:Ryan.Krajewski@ricoh.co.uk">Ryan.Krajewski@ricoh.co.uk</a>>
<br>
<b>Sent:</b> Friday, 13 October 2023 11:38<br>
<b>To:</b> Glenda Du Plessis <<a href="mailto:Glenda.DuPlessis@ricoh-europe.com">Glenda.DuPlessis@ricoh-europe.com</a>>; Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>;
Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>;
<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>; EPG - Ricoh Onsite Support <<a href="mailto:RicohAdmin@bnymellon.com">RicohAdmin@bnymellon.com</a>><br>
<b>Cc:</b> #RUK-React/REMEA <<a href="mailto:react@ricoh.co.uk">react@ricoh.co.uk</a>><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;mso-fareast-language:EN-US">Hi Glenda,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;mso-fareast-language:EN-US">This ticket has now been re-opened!<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-GB" style="font-size:11.0pt">Ryan Krajewski<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">Senior Service Desk Analyst<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-GB" style="font-size:11.0pt">Ricoh UK Ltd<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">900 Pavilion Drive,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">Northampton Business Park,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">Northampton NN4 7RG<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">UK<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-GB" style="font-size:11.0pt">VoIP Ext: <o:p>
</o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"><a href="mailto:Ryan.Krajewski@ricoh.co.uk">Ryan.Krajewski@ricoh.co.uk</a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"><a href="https://urldefense.com/v3/__http:/www.ricoh.co.uk/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_K2f1xuO4$"><span style="color:blue">www.ricoh.co.uk</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"><img border="0" width="602" height="269" style="width:6.2708in;height:2.802in" id="Picture_x0020_12" src="cid:image001.png@01D9FDCF.DC708700"></span><span lang="EN-GB" style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Glenda Du Plessis <<a href="mailto:Glenda.DuPlessis@ricoh-europe.com">Glenda.DuPlessis@ricoh-europe.com</a>>
<br>
<b>Sent:</b> 13 October 2023 09:40<br>
<b>To:</b> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>;
<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>; EPG - Ricoh Onsite Support <<a href="mailto:RicohAdmin@bnymellon.com">RicohAdmin@bnymellon.com</a>>; Ryan Krajewski <<a href="mailto:Ryan.Krajewski@ricoh.co.uk">Ryan.Krajewski@ricoh.co.uk</a>><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Jayna<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Noted with thanks.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><a id="OWAAM9B1FBFD06CEF40A68B38E4D8662F8D28" href="mailto:Ryan.Krajewski@ricoh.co.uk"><span style="font-family:"Calibri",sans-serif;text-decoration:none">@Ryan Krajewski</span></a> is it possible
if you could re-open the incident please?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Thanks<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Glenda <o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>>
<br>
<b>Sent:</b> Friday, 13 October 2023 09:37<br>
<b>To:</b> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Patricia
Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>;
<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>; EPG - Ricoh Onsite Support <<a href="mailto:RicohAdmin@bnymellon.com">RicohAdmin@bnymellon.com</a>>; Glenda Du Plessis <<a href="mailto:Glenda.DuPlessis@ricoh-europe.com">Glenda.DuPlessis@ricoh-europe.com</a>><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;mso-fareast-language:EN-US">Hi All<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;mso-fareast-language:EN-US">Looping in Ricoh Admin, see below<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;mso-fareast-language:EN-US"><a id="OWAAMDC198A8EA48B4E68BF9DA5D188E8C3DB" href="mailto:Glenda.DuPlessis@ricoh-europe.com"><span style="font-family:"Calibri",sans-serif;text-decoration:none">@Glenda
Du Plessis</span></a>, would we ask the customer to raise another ticket if it is a SW issue now and not HW. Surely not?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;mso-fareast-language:EN-US">That doesn’t seem right or the best way for us to manage an incident end to end<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black">Kind regards<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black">Jayna Patel<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black"><br>
Global Service Manager<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black">Service and Annuity<br>
Professional Services<br>
<b><br>
Ricoh Europe PLC</b><br>
20 Triton Street, <br>
London, NW1 3BF, <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black">United Kingdom<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black">Mobile: + 44 (0) 7717 571714<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-GB" style="font-size:11.0pt"><a href="mailto:jayna.patel@ricoh-gs.com"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">jayna.patel@ricoh-gs.com</span></a></span><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black">
</span><u><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:blue"><br>
</span></u><span lang="EN-GB" style="font-size:11.0pt"><a href="https://urldefense.com/v3/__http:/www.ricoh-europe.com/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_KE_q4Y-0$"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue">www.ricoh-europe.com</span></a><u><span style="color:blue"><o:p></o:p></span></u></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><a href="https://urldefense.com/v3/__http:/www.ricoh.co.uk/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_K2f1xuO4$"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="70" height="25" style="width:.7291in;height:.2604in" id="Picture_x0020_8" src="cid:image002.jpg@01D9FDCF.DC708700"></span></a><span lang="EN-GB" style="font-size:11.0pt;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"><a href="../../../Local/Temp/notes238032/www.facebook.com/ricoheurope"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="19" height="19" style="width:.1979in;height:.1979in" id="Picture_x0020_9" src="cid:image003.jpg@01D9FDCF.DC708700"></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue"> </span></a></span><span lang="EN-GB" style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black"> </span><span lang="EN-GB" style="font-size:11.0pt"><a href="../../../Local/Temp/notes238032/www.twitter.com/ricoheurope"><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black;text-decoration:none"><img border="0" width="19" height="19" style="width:.1979in;height:.1979in" id="Picture_x0020_10" src="cid:image004.jpg@01D9FDCF.DC708700"></span><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black">
</span></a></span><span lang="EN-GB" style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black"> </span><span lang="EN-GB" style="font-size:11.0pt"><a href="../../../Local/Temp/notes238032/www.youtube.com/ricoheurope"><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black;text-decoration:none"><img border="0" width="19" height="19" style="width:.1979in;height:.1979in" id="Picture_x0020_11" src="cid:image005.jpg@01D9FDCF.DC708700"></span><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black">
</span></a></span><span lang="EN-GB" style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black">Please note my working pattern is Monday – Wednesday, Thursday afternoon and Friday mornings<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></b></p>
</div>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<b>Sent:</b> 12 October 2023 12:00<br>
<b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>;
<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a><br>
<b>Cc:</b> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Good day Soenwono<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Thank you kindly for the update on the engineer’s visit.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Could the customer raise a new incident for the SW to be installed our onsite support team will handle the incident. I will Resolve the HW incident with the notes provided.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Thank you again<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Glenda <o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>
<br>
<b>Sent:</b> Thursday, 12 October 2023 12:44<br>
<b>To:</b> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>;
<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a><br>
<b>Cc:</b> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-ID" style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-ID"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><u><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US">Hi Glenda,<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US">Technician has changed the spare part and fix the hardware issue. printer is up and running.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US">now customer wants the software to be installed. can you advise what should we do? <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US">Thank you.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">T: +62 21-27937489<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">F: +62 21-27937486<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">M: +62-87771697791<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif"><a href="https://urldefense.com/v3/__http:/www.moderndatasolusi.com/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_KHMRj4QI$"><span style="color:blue">www.moderndatasolusi.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span lang="EN-US" style="font-family:"Tahoma",sans-serif">PT MODERN DATA SOLUSI
<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><a href="https://urldefense.com/v3/__https:/goo.gl/maps/ta17fqnTWbL2__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_K-tiel8k$"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none">JL.
Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"><img border="0" width="195" height="84" style="width:2.0312in;height:.875in" id="Picture_x0020_7" src="cid:image006.png@01D9FDCF.DC708700"></span><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<b>Sent:</b> 12 October 2023 13:59<br>
<b>To:</b> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>;
<a href="mailto:info@moderndatasolusi.com">info@moderndatasolusi.com</a><br>
<b>Cc:</b> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ID" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Good morning everyone<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">We are still awaiting on a update from the team on ETA when the engineer will attend. Could you please advise urgently the status of this incident.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Thank you <o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Glenda <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>
<br>
<b>Sent:</b> Wednesday, 11 October 2023 11:58<br>
<b>To:</b> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>>; #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; 'helpdesk@moderndatasolusi.com'
<<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-US" style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-US"><o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Dear Jayna,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Thanks for reaching out and I am adding
<a id="OWAAM94FBE7DF52574D2E88AC121BCC05C931" href="mailto:soenwono@moderndatasolusi.com">
<span style="font-family:"Calibri",sans-serif;text-decoration:none">@soenwono</span></a>, our POC for this account for support.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Dear Sun Sun and Henry,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Please advise the status of this incident ticket that was logged in on 10<sup>th</sup> Oct and has it been attended, resolved?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">This ticket is about breach SLA…<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Thanks.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Advance Leave Notice:
</span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">Nil<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Public Holiday: </span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">
Nil </span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Thank you.</span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Patricia Foong
</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Mobile Phone : +6016 410 4493<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt;text-autospace:none"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0;mso-ligatures:standardcontextual"><a href="mailto:patricia.foong@ricoh.com.my"><span style="color:#0070C0">patricia.foong@ricoh.com.my</span></a></span></u><b><span lang="EN-US" style="font-size:11.0pt;color:#2F5496;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">UG-D6, Level Upper Ground,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="DE" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">40150 Shah Alam, Selangor,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Malaysia.<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Service Hotline: 1300 88 8228<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Website:</span><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><a href="https://urldefense.com/v3/__http:/www.ricoh.com.my/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_KMkE46BI$"><span style="color:blue">www.ricoh.com.my</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:blue;mso-ligatures:standardcontextual"><o:p><span style="text-decoration:none"> </span></o:p></span></u></p>
<p class="MsoNormal" style="line-height:105%"><a href="https://urldefense.com/v3/__https:/www.ricoh.com.my/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_Kx8bK4M8$"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;color:black;text-decoration:none"><img border="0" width="600" height="184" style="width:6.25in;height:1.9166in" id="Picture_x0020_6" src="cid:image007.jpg@01D9FDCF.DC708700"></span></a><span lang="EN-US" style="font-size:11.0pt;line-height:105%;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
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<p class="MsoNormal"><i><span lang="EN-US" style="font-size:9.0pt;color:#3F621F;mso-ligatures:standardcontextual">This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information
that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of
it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this
email.<o:p></o:p></span></i></p>
</div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>>
<br>
<b>Sent:</b> Wednesday, October 11, 2023 5:42 PM<br>
<b>To:</b> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>;
Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">Hi Ladies<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">Any help you can provide would be appreciated<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">We have an open incident in Indonesia for a while, soon to breach SLA<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black">Kind regards<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black">Jayna Patel<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black"><br>
Global Service Manager<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black">Service and Annuity<br>
Professional Services<br>
<b><br>
Ricoh Europe PLC</b><br>
20 Triton Street, <br>
London, NW1 3BF, <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black">United Kingdom<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black">Mobile: + 44 (0) 7717 571714<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-GB" style="font-size:11.0pt"><a href="mailto:jayna.patel@ricoh-gs.com"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">jayna.patel@ricoh-gs.com</span></a></span><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black">
</span><u><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:blue"><br>
</span></u><span lang="EN-GB" style="font-size:11.0pt"><a href="https://urldefense.com/v3/__http:/www.ricoh-europe.com/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_KE_q4Y-0$"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue">www.ricoh-europe.com</span></a><u><span style="color:blue"><o:p></o:p></span></u></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><a href="https://urldefense.com/v3/__http:/www.ricoh.co.uk/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_K2f1xuO4$"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="70" height="25" style="width:.7291in;height:.2604in" id="Picture_x0020_5" src="cid:image002.jpg@01D9FDCF.DC708700"></span></a><span lang="EN-GB" style="font-size:11.0pt;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"><a href="../../../Local/Temp/notes238032/www.facebook.com/ricoheurope"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="19" height="19" style="width:.1979in;height:.1979in" id="Picture_x0020_2" src="cid:image003.jpg@01D9FDCF.DC708700"></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue"> </span></a></span><span lang="EN-GB" style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black"> </span><span lang="EN-GB" style="font-size:11.0pt"><a href="../../../Local/Temp/notes238032/www.twitter.com/ricoheurope"><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black;text-decoration:none"><img border="0" width="19" height="19" style="width:.1979in;height:.1979in" id="Picture_x0020_3" src="cid:image004.jpg@01D9FDCF.DC708700"></span><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black">
</span></a></span><span lang="EN-GB" style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black"> </span><span lang="EN-GB" style="font-size:11.0pt"><a href="../../../Local/Temp/notes238032/www.youtube.com/ricoheurope"><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black;text-decoration:none"><img border="0" width="19" height="19" style="width:.1979in;height:.1979in" id="Picture_x0020_4" src="cid:image005.jpg@01D9FDCF.DC708700"></span><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black">
</span></a></span><span lang="EN-GB" style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black">Please note my working pattern is Monday – Wednesday, Thursday afternoon and Friday mornings<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></b></p>
</div>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<b>Sent:</b> 11 October 2023 10:35<br>
<b>To:</b> 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>;
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a><br>
<b>Cc:</b> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal">Dear team<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Please could you provide us with a update on the incident. Kindly note we are to provide feedback to the customer and update ServiceNow. Your urgent response will be appreciated to avoid any breaches.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you <o:p></o:p></p>
<p class="MsoNormal">Glenda <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> #RPO-EMEA-RSD-incident-management
<br>
<b>Sent:</b> Tuesday, 10 October 2023 16:53<br>
<b>To:</b> <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a><br>
<b>Subject:</b> BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal">Good day team<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Kindly note of the incident assigned to your group. Please could you provide status update in order for us to update ServiceNow and in return the customer.<o:p></o:p></p>
<p class="MsoNormal">Details below:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Bank of New York Mellon<o:p></o:p></p>
<p class="MsoNormal">Jl. Jend. Sudirman Kav. 52-53<o:p></o:p></p>
<p class="MsoNormal">Jakarta<o:p></o:p></p>
<p class="MsoNormal">12190<o:p></o:p></p>
<p class="MsoNormal">Indonesia<o:p></o:p></p>
<p class="MsoNormal">S/N-G696M850389<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:SourceSansPro;color:red;background:white">Carlolina Susanto (Oline)</span><span style="font-family:SourceSansPro;color:red"><br>
<span style="background:white">Office Manager</span><br>
<span style="background:white">BNY Mellon</span><br>
<span style="background:white">Jakarta Representative Office</span><br>
<span style="background:white">One Pacific Place, 11th Fl. Suite 73</span><br>
<span style="background:white">Jl. Jend. Sudirman Kav. 52-53</span><br>
<span style="background:white">Jakarta 12190, Indonesia</span><br>
<span style="background:white">T. +62 21 2783 0626 l D. +62 21 2783 0623</span><br>
<span style="background:white">F. +65 6490 4570</span><br>
<span style="background:white"><a href="mailto:carlolina.susanto@bnymellon.com%3cmailto:carlolina.susanto@bnymellon.com"><span style="color:red">carlolina.susanto@bnymellon.com<mailto:carlolina.susanto@bnymellon.com</span></a>> l
<a href="https://urldefense.com/v3/__http:/www.bnymellon.com*3chttp:/www.bnymellon.com/__;JQ!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_KJcXoKv0$">
<span style="color:red">www.bnymellon.com<http://www.bnymellon.com/</span></a>></span></span><span style="color:red"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:red"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal">Kind regards<o:p></o:p></p>
<p class="MsoNormal">Glenda Du Plessis<o:p></o:p></p>
<p class="MsoNormal">RSD Incident Manager<o:p></o:p></p>
<p class="MsoNormal">Regional Service Desk<o:p></o:p></p>
<p class="MsoNormal">Annuity and Services <o:p></o:p></p>
<p class="MsoNormal" style="text-autospace:none"><u><span style="font-family:"Arial",sans-serif;color:blue"><a href="mailto:Glenda.DuPlessis@ricoh-europe.com">Glenda.DuPlessis@ricoh-europe.com</a></span></u><span style="font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><a href="mailto:EMEA-RSD-Incident-management@ricoh-europe.com">EMEA-RSD-Incident-management@ricoh-europe.com</a><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><img border="0" width="606" height="190" style="width:6.3125in;height:1.9791in" id="Picture_x0020_1" src="cid:image008.png@01D9FDCF.DC708700"></span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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