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<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Glenda,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">This ticket has now been re-opened!<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Kind regards,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Ryan Krajewski<o:p></o:p></b></p>
<p class="MsoNormal">Senior Service Desk Analyst<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Ricoh UK Ltd<o:p></o:p></b></p>
<p class="MsoNormal">900 Pavilion Drive,<o:p></o:p></p>
<p class="MsoNormal">Northampton Business Park,<o:p></o:p></p>
<p class="MsoNormal">Northampton NN4 7RG<o:p></o:p></p>
<p class="MsoNormal">UK<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>VoIP Ext: <o:p></o:p></b></p>
<p class="MsoNormal">Ryan.Krajewski@ricoh.co.uk<o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.ricoh.co.uk/"><span style="color:blue">www.ricoh.co.uk</span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="602" height="269" style="width:6.2708in;height:2.802in" id="Picture_x0020_12" src="cid:image001.png@01D9FDC1.6230C8A0"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Glenda Du Plessis <Glenda.DuPlessis@ricoh-europe.com>
<br>
<b>Sent:</b> 13 October 2023 09:40<br>
<b>To:</b> Jayna Patel <Jayna.Patel@ricoh-gs.com>; soenwono <soenwono@moderndatasolusi.com>; Patricia Foong Swee See <Patricia.Foong@ricoh.com.my>; helpdesk@moderndatasolusi.com; 'Henry Sutanto' <henry.sutanto@moderndatasolusi.com>; it.team@moderndatasolusi.com;
Kavitta A/P Thambidora <Kavitta@ricoh.com.my>; gilang@moderndatasolusi.com; EPG - Ricoh Onsite Support <RicohAdmin@bnymellon.com>; Ryan Krajewski <Ryan.Krajewski@ricoh.co.uk><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-US">Hi Jayna<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-US">Noted with thanks.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-US"><a id="OWAAM9B1FBFD06CEF40A68B38E4D8662F8D28" href="mailto:Ryan.Krajewski@ricoh.co.uk"><span style="font-family:"Calibri",sans-serif;text-decoration:none">@Ryan Krajewski</span></a>
is it possible if you could re-open the incident please?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-US">Thanks<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-US">Glenda
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>>
<br>
<b>Sent:</b> Friday, 13 October 2023 09:37<br>
<b>To:</b> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Patricia
Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>;
<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>; EPG - Ricoh Onsite Support <<a href="mailto:RicohAdmin@bnymellon.com">RicohAdmin@bnymellon.com</a>>; Glenda Du Plessis <<a href="mailto:Glenda.DuPlessis@ricoh-europe.com">Glenda.DuPlessis@ricoh-europe.com</a>><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi All<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Looping in Ricoh Admin, see below<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><a id="OWAAMDC198A8EA48B4E68BF9DA5D188E8C3DB" href="mailto:Glenda.DuPlessis@ricoh-europe.com"><span style="font-family:"Calibri",sans-serif;text-decoration:none">@Glenda Du Plessis</span></a>, would
we ask the customer to raise another ticket if it is a SW issue now and not HW. Surely not?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">That doesn’t seem right or the best way for us to manage an incident end to end<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Kind regards<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Jayna Patel<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><br>
Global Service Manager<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Service and Annuity<br>
Professional Services<br>
<b><br>
Ricoh Europe PLC</b><br>
20 Triton Street, <br>
London, NW1 3BF, <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">United Kingdom<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Mobile: + 44 (0) 7717 571714<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><a href="mailto:jayna.patel@ricoh-gs.com"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">jayna.patel@ricoh-gs.com</span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">
</span><u><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue"><br>
</span></u><a href="http://www.ricoh-europe.com/"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue">www.ricoh-europe.com</span></a><u><span style="color:blue"><o:p></o:p></span></u></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><a href="http://www.ricoh.co.uk/"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="70" height="25" style="width:.7291in;height:.2604in" id="Picture_x0020_8" src="cid:image009.jpg@01D9FDC1.62129240"></span></a><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><a href="../../../Local/Temp/notes238032/www.facebook.com/ricoheurope"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="19" height="19" style="width:.1979in;height:.1979in" id="Picture_x0020_9" src="cid:image010.jpg@01D9FDC1.62129240"></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue"> </span></a><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black"> </span><a href="../../../Local/Temp/notes238032/www.twitter.com/ricoheurope"><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black;text-decoration:none"><img border="0" width="19" height="19" style="width:.1979in;height:.1979in" id="Picture_x0020_10" src="cid:image011.jpg@01D9FDC1.62129240"></span><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black">
</span></a><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black"> </span><a href="../../../Local/Temp/notes238032/www.youtube.com/ricoheurope"><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black;text-decoration:none"><img border="0" width="19" height="19" style="width:.1979in;height:.1979in" id="Picture_x0020_11" src="cid:image012.jpg@01D9FDC1.62129240"></span><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black">
</span></a><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Please note my working pattern is Monday – Wednesday, Thursday afternoon and Friday mornings<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></b></p>
</div>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<b>Sent:</b> 12 October 2023 12:00<br>
<b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>;
<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a><br>
<b>Cc:</b> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-US">Good day Soenwono<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-US">Thank you kindly for the update on the engineer’s visit.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-US">Could the customer raise a new incident for the SW to be installed our onsite support team will handle the incident. I will Resolve the HW incident with the notes provided.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-US">Thank you again<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-US">Glenda
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>
<br>
<b>Sent:</b> Thursday, 12 October 2023 12:44<br>
<b>To:</b> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>;
<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a><br>
<b>Cc:</b> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-ID" style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-ID"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><u><span lang="EN-US" style="mso-fareast-language:EN-US">Hi Glenda,<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Technician has changed the spare part and fix the hardware issue. printer is up and running.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">now customer wants the software to be installed. can you advise what should we do? <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Thank you.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">T: +62 21-27937489<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">F: +62 21-27937486<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">M: +62-87771697791<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><a href="http://www.moderndatasolusi.com/"><span style="color:blue">www.moderndatasolusi.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">PT MODERN DATA SOLUSI
<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US"><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none">JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran
Lama - Jakarta Selatan 12240</span></a></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><img border="0" width="195" height="84" style="width:2.0312in;height:.875in" id="Picture_x0020_7" src="cid:image013.png@01D9FDC1.62129240"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<b>Sent:</b> 12 October 2023 13:59<br>
<b>To:</b> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>;
<a href="mailto:info@moderndatasolusi.com">info@moderndatasolusi.com</a><br>
<b>Cc:</b> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-US">Good morning everyone<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-US">We are still awaiting on a update from the team on ETA when the engineer will attend. Could you please advise urgently the status of this incident.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-US">Thank you
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;mso-fareast-language:EN-US">Glenda
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>
<br>
<b>Sent:</b> Wednesday, 11 October 2023 11:58<br>
<b>To:</b> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>>; #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; 'helpdesk@moderndatasolusi.com'
<<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-US" style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-US"><o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><span lang="EN-US">Dear Jayna,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thanks for reaching out and I am adding <a id="OWAAM94FBE7DF52574D2E88AC121BCC05C931" href="mailto:soenwono@moderndatasolusi.com">
<span style="font-family:"Calibri",sans-serif;text-decoration:none">@soenwono</span></a>, our POC for this account for support.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Dear Sun Sun and Henry,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Please advise the status of this incident ticket that was logged in on 10<sup>th</sup> Oct and has it been attended, resolved?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">This ticket is about breach SLA…<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thanks.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Advance Leave Notice:
</span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">Nil<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Public Holiday: </span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">
Nil </span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Thank you.</span></b><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Patricia Foong
</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Mobile Phone : +6016 410 4493<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt;text-autospace:none"><u><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#0070C0;mso-ligatures:standardcontextual"><a href="mailto:patricia.foong@ricoh.com.my"><span style="color:#0070C0">patricia.foong@ricoh.com.my</span></a></span></u><b><span lang="EN-US" style="color:#2F5496;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">UG-D6, Level Upper Ground,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="DE" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">40150 Shah Alam, Selangor,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Malaysia.<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Service Hotline: 1300 88 8228<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Website:</span><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><a href="http://www.ricoh.com.my/"><span style="color:blue">www.ricoh.com.my</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><u><span lang="EN-US" style="font-family:"Arial",sans-serif;color:blue;mso-ligatures:standardcontextual"><o:p><span style="text-decoration:none"> </span></o:p></span></u></p>
<p class="MsoNormal" style="line-height:105%"><a href="https://www.ricoh.com.my/"><span lang="EN-US" style="color:black;text-decoration:none"><img border="0" width="600" height="184" style="width:6.25in;height:1.9166in" id="Picture_x0020_6" src="cid:image014.jpg@01D9FDC1.62129240"></span></a><span lang="EN-US" style="color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="color:black;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span lang="EN-US" style="font-size:9.0pt;color:#3F621F;mso-ligatures:standardcontextual">This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information
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<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>>
<br>
<b>Sent:</b> Wednesday, October 11, 2023 5:42 PM<br>
<b>To:</b> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>;
Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal">Hi Ladies<o:p></o:p></p>
<p class="MsoNormal">Any help you can provide would be appreciated<o:p></o:p></p>
<p class="MsoNormal">We have an open incident in Indonesia for a while, soon to breach SLA<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Kind regards<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Jayna Patel<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><br>
Global Service Manager<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Service and Annuity<br>
Professional Services<br>
<b><br>
Ricoh Europe PLC</b><br>
20 Triton Street, <br>
London, NW1 3BF, <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">United Kingdom<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Mobile: + 44 (0) 7717 571714<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><a href="mailto:jayna.patel@ricoh-gs.com"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">jayna.patel@ricoh-gs.com</span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">
</span><u><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue"><br>
</span></u><a href="http://www.ricoh-europe.com/"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue">www.ricoh-europe.com</span></a><u><span style="color:blue"><o:p></o:p></span></u></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><a href="http://www.ricoh.co.uk/"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="70" height="25" style="width:.7291in;height:.2604in" id="Picture_x0020_5" src="cid:image009.jpg@01D9FDC1.62129240"></span></a><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><a href="../../../Local/Temp/notes238032/www.facebook.com/ricoheurope"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="19" height="19" style="width:.1979in;height:.1979in" id="Picture_x0020_2" src="cid:image010.jpg@01D9FDC1.62129240"></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue"> </span></a><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black"> </span><a href="../../../Local/Temp/notes238032/www.twitter.com/ricoheurope"><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black;text-decoration:none"><img border="0" width="19" height="19" style="width:.1979in;height:.1979in" id="Picture_x0020_3" src="cid:image011.jpg@01D9FDC1.62129240"></span><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black">
</span></a><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black"> </span><a href="../../../Local/Temp/notes238032/www.youtube.com/ricoheurope"><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black;text-decoration:none"><img border="0" width="19" height="19" style="width:.1979in;height:.1979in" id="Picture_x0020_4" src="cid:image012.jpg@01D9FDC1.62129240"></span><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black">
</span></a><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Please note my working pattern is Monday – Wednesday, Thursday afternoon and Friday mornings<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></b></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<b>Sent:</b> 11 October 2023 10:35<br>
<b>To:</b> 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>;
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a><br>
<b>Cc:</b> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">Dear team<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">Please could you provide us with a update on the incident. Kindly note we are to provide feedback to the customer and update ServiceNow. Your urgent response will be appreciated to avoid any breaches.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">Thank you <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">Glenda <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> #RPO-EMEA-RSD-incident-management
<br>
<b>Sent:</b> Tuesday, 10 October 2023 16:53<br>
<b>To:</b> <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a><br>
<b>Subject:</b> BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">Good day team<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">Kindly note of the incident assigned to your group. Please could you provide status update in order for us to update ServiceNow and in return the customer.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">Details below:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">Bank of New York Mellon<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">Jl. Jend. Sudirman Kav. 52-53<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">Jakarta<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">12190<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">Indonesia<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">S/N-G696M850389<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:SourceSansPro;color:red;background:white">Carlolina Susanto (Oline)</span><span lang="EN-ZA" style="font-size:10.0pt;font-family:SourceSansPro;color:red"><br>
<span style="background:white">Office Manager</span><br>
<span style="background:white">BNY Mellon</span><br>
<span style="background:white">Jakarta Representative Office</span><br>
<span style="background:white">One Pacific Place, 11th Fl. Suite 73</span><br>
<span style="background:white">Jl. Jend. Sudirman Kav. 52-53</span><br>
<span style="background:white">Jakarta 12190, Indonesia</span><br>
<span style="background:white">T. +62 21 2783 0626 l D. +62 21 2783 0623</span><br>
<span style="background:white">F. +65 6490 4570</span><br>
<span style="background:white"><a href="mailto:carlolina.susanto@bnymellon.com%3cmailto:carlolina.susanto@bnymellon.com"><span style="color:red">carlolina.susanto@bnymellon.com<mailto:carlolina.susanto@bnymellon.com</span></a>> l
<a href="http://www.bnymellon.com%3chttp:/www.bnymellon.com/"><span style="color:red">www.bnymellon.com<http://www.bnymellon.com/</span></a>></span></span><span lang="EN-ZA" style="font-size:10.0pt;color:red"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;color:red"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">Kind regards<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">Glenda Du Plessis<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">RSD Incident Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">Regional Service Desk<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt">Annuity and Services
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><u><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue"><a href="mailto:Glenda.DuPlessis@ricoh-europe.com">Glenda.DuPlessis@ricoh-europe.com</a></span></u><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt"><a href="mailto:EMEA-RSD-Incident-management@ricoh-europe.com">EMEA-RSD-Incident-management@ricoh-europe.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><img border="0" width="606" height="190" style="width:6.3125in;height:1.9791in" id="Picture_x0020_1" src="cid:image015.png@01D9FDC1.62129240"></span><span lang="EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA">Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by:
(i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office
at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing
this e-mail <o:p></o:p></span></p>
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