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<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Hi Soenwono.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Can you please have the Technician to enable
<b><i>Remote Panel Operation </i></b>on the device.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif">Kind Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif">Humphrey Asiimwe<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black;background:white">Ricoh Application Administrator</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black;background:white">Managed Output Services</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif">Workplace Technology Support<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif">BNY Mellon<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif">M (44) 771-751-1400<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><a href="mailto:humphrey.asiimwe@bnymellon.com"><span style="color:blue">humphrey.asiimwe@bnymellon.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif">bnymellon.com<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Soenwono <soenwono@moderndatasolusi.com>
<br>
<b>Sent:</b> 16 October 2023 05:34<br>
<b>To:</b> erik@moderndatasolusi.com; Barnaby, Tristram <Tristram.Barnaby@bnymellon.com>; 'Glenda Du Plessis' <Glenda.DuPlessis@ricoh-europe.com>; 'Ryan Krajewski' <Ryan.Krajewski@ricoh.co.uk>; 'Jayna Patel' <Jayna.Patel@ricoh-gs.com>; 'Patricia Foong Swee
See' <Patricia.Foong@ricoh.com.my>; helpdesk@moderndatasolusi.com; 'Henry Sutanto' <henry.sutanto@moderndatasolusi.com>; it.team@moderndatasolusi.com; 'Kavitta A/P Thambidora' <Kavitta@ricoh.com.my>; gilang@moderndatasolusi.com; EPG - Ricoh Onsite Support
<RicohAdmin@bnymellon.com><br>
<b>Cc:</b> react.ricoh.co.uk <react@ricoh.co.uk><br>
<b>Subject:</b> RE: [It.team] BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt;color:white">Hi RICOH team, My team has done the configuration. Please try to push the EQ solution ya. Thank you. Regards, Soenwono Suprapto | GMA & Direct Dept Head T: +62
21-27937489 F: +62 21-27937486M: +62-87771697791www. moderndatasolusi. com PT <o:p>
</o:p></span></p>
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<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt;color:white"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><u><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US">Hi RICOH team</span></u></b><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US">,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US">My team has done the configuration. Please try to push the EQ solution ya.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US">Thank you.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">T: +62 21-27937489<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">F: +62 21-27937486<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">M: +62-87771697791<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif"><a href="https://urldefense.com/v3/__http:/www.moderndatasolusi.com/__;!!OiWDNh-9Pw!76MWxJuTWxps-2e9T_V_qr8PDeNNds7Kv3k3tNZ5gODGdJVoCPZ_GUTG-2JzXWJPi7tKbNT7EYJqx1tuFXan0snFo6Xq$"><span style="color:blue">www.moderndatasolusi.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span lang="EN-US" style="font-family:"Tahoma",sans-serif">PT MODERN DATA SOLUSI
<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><a href="https://urldefense.com/v3/__https:/goo.gl/maps/ta17fqnTWbL2__;!!OiWDNh-9Pw!76MWxJuTWxps-2e9T_V_qr8PDeNNds7Kv3k3tNZ5gODGdJVoCPZ_GUTG-2JzXWJPi7tKbNT7EYJqx1tuFXan0obZx0yo$"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none">JL.
Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><img border="0" width="195" height="84" style="width:2.0347in;height:.875in" id="Picture_x0020_16" src="cid:image002.png@01DA0007.4C73F5D0"></span><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt">
<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a> <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>>
<br>
<b>Sent:</b> 16 October 2023 11:22<br>
<b>To:</b> 'Barnaby, Tristram' <<a href="mailto:Tristram.Barnaby@bnymellon.com">Tristram.Barnaby@bnymellon.com</a>>; 'Glenda Du Plessis' <<a href="mailto:Glenda.DuPlessis@ricoh-europe.com">Glenda.DuPlessis@ricoh-europe.com</a>>; 'Ryan Krajewski' <<a href="mailto:Ryan.Krajewski@ricoh.co.uk">Ryan.Krajewski@ricoh.co.uk</a>>;
'Jayna Patel' <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>>; 'soenwono' <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; 'Patricia Foong Swee See' <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; 'Kavitta A/P Thambidora' <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>;
<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>; 'EPG - Ricoh Onsite Support' <<a href="mailto:RicohAdmin@bnymellon.com">RicohAdmin@bnymellon.com</a>><br>
<b>Cc:</b> 'react.ricoh.co.uk' <<a href="mailto:react@ricoh.co.uk">react@ricoh.co.uk</a>><br>
<b>Subject:</b> RE: [It.team] BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US">Dear Sun2,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US">For BNY Mellon, Me and Technical Team (Sapar) have arrived at the location and<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US">done several double checks from IP to other settings :<o:p></o:p></span></p>
<ol style="margin-top:0cm" start="1" type="1">
<li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo3"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US">Tipe of machine : MP C3004<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo3"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US">IP : Static : 10.244.135.75<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo3"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US">Subnet : 255.255.255.192<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo3"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US">Gateway : 10.244.135.67<o:p></o:p></span></li></ol>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US">For PCC4, the previous installation was unsuccessful due to missing Java, now Java is active<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US"><img border="0" width="599" height="361" style="width:6.2361in;height:3.7569in" id="Picture_x0020_14" src="cid:image005.png@01DA0007.4C73F5D0"></span><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US">and the card reader has been reinstalled into the machine also<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US"><img border="0" width="222" height="335" style="width:2.3125in;height:3.4861in" id="Picture_x0020_15" src="cid:image006.png@01DA0007.4C73F5D0"></span><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US">Please coordinate the reinstallation<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US">Thank You<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-ID" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ID" style="font-size:11.0pt"><img border="0" width="241" height="238" style="width:2.5138in;height:2.4791in" id="Picture_x0020_13" src="cid:image007.jpg@01DA0007.4C73F5D0"></span><span lang="EN-ID" style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> It.team <<a href="mailto:it.team-bounces@moderndatasolusi.com">it.team-bounces@moderndatasolusi.com</a>>
<b>On Behalf Of </b>Barnaby, Tristram<br>
<b>Sent:</b> 13 October 2023 17:13<br>
<b>To:</b> Glenda Du Plessis <<a href="mailto:Glenda.DuPlessis@ricoh-europe.com">Glenda.DuPlessis@ricoh-europe.com</a>>; Ryan Krajewski <<a href="mailto:Ryan.Krajewski@ricoh.co.uk">Ryan.Krajewski@ricoh.co.uk</a>>; Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>>;
soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>;
<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>; EPG - Ricoh Onsite Support <<a href="mailto:RicohAdmin@bnymellon.com">RicohAdmin@bnymellon.com</a>><br>
<b>Cc:</b> react.ricoh.co.uk <<a href="mailto:react@ricoh.co.uk">react@ricoh.co.uk</a>><br>
<b>Subject:</b> Re: [It.team] BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Hi Glenda,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">This is waiting on the local engineer to install a JAVA card as this is missing and stop us from installing the software – We have asked for the engineer to return with the card
and advice once on site so we can work with them.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Kind Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal">Tristram Barnaby<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#242424;background:white">Managed Output Services</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal">BNY Mellon · Workplace Technology Support <o:p></o:p></p>
<p class="MsoNormal">Cisco Jabba: <span style="color:red">020 7163 7667 </span>| <o:p>
</o:p></p>
<p class="MsoNormal">For Support Please Contact:<o:p></o:p></p>
<p class="MsoNormal">Team Email: <span style="color:#4472C4"><a href="mailto:Ricohadmin@bnymellon.com"><span style="color:#4472C4">Ricohadmin@bnymellon.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black;background:white">EMEA: </span><span style="color:red;background:white">+44 207163 4357</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Glenda Du Plessis <<a href="mailto:Glenda.DuPlessis@ricoh-europe.com">Glenda.DuPlessis@ricoh-europe.com</a>>
<br>
<b>Sent:</b> 13 October 2023 10:53<br>
<b>To:</b> Ryan Krajewski <<a href="mailto:Ryan.Krajewski@ricoh.co.uk">Ryan.Krajewski@ricoh.co.uk</a>>; Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>;
Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>;
<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>; EPG - Ricoh Onsite Support <<a href="mailto:RicohAdmin@bnymellon.com">RicohAdmin@bnymellon.com</a>><br>
<b>Cc:</b> react.ricoh.co.uk <<a href="mailto:react@ricoh.co.uk">react@ricoh.co.uk</a>><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt;color:white">Thank you Ryan. I have now changed the subcategory and assignment group. @ RicohAdmin@ bnymellon. com could you kindly assist with the below request from the customer.
This is required to continue the PCC4 software installation to this device <o:p>
</o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt;color:white"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-US">Thank you Ryan. I have now changed the subcategory and assignment group.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-US">@</span><span lang="EN-ZA" style="color:#444444;background:white">
<a href="mailto:RicohAdmin@bnymellon.com">RicohAdmin@bnymellon.com</a></span><span lang="EN-ZA" style="color:black;background:white"> could you kindly assist with the below request from the customer.</span><span lang="EN-ZA" style="background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-family:SourceSansPro;color:red;background:white">This is required to continue the PCC4 software installation to this device<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-family:SourceSansPro;color:red;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-family:SourceSansPro;color:black;background:white">Thank you
</span><span lang="EN-ZA" style="font-family:SourceSansPro;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-family:SourceSansPro;color:black;background:white">Glenda
</span><span lang="EN-ZA" style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Ryan Krajewski <<a href="mailto:Ryan.Krajewski@ricoh.co.uk">Ryan.Krajewski@ricoh.co.uk</a>>
<br>
<b>Sent:</b> Friday, 13 October 2023 11:38<br>
<b>To:</b> Glenda Du Plessis <<a href="mailto:Glenda.DuPlessis@ricoh-europe.com">Glenda.DuPlessis@ricoh-europe.com</a>>; Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>;
Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>;
<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>; EPG - Ricoh Onsite Support <<a href="mailto:RicohAdmin@bnymellon.com">RicohAdmin@bnymellon.com</a>><br>
<b>Cc:</b> #RUK-React/REMEA <<a href="mailto:react@ricoh.co.uk">react@ricoh.co.uk</a>><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Hi Glenda,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">This ticket has now been re-opened!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt">Ryan Krajewski<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Senior Service Desk Analyst<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt">Ricoh UK Ltd<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt">900 Pavilion Drive,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Northampton Business Park,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Northampton NN4 7RG<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">UK<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt">VoIP Ext: <o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><a href="mailto:Ryan.Krajewski@ricoh.co.uk">Ryan.Krajewski@ricoh.co.uk</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><a href="https://urldefense.com/v3/__http:/www.ricoh.co.uk/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_K2f1xuO4$"><span style="color:blue">www.ricoh.co.uk</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><img border="0" width="602" height="269" style="width:6.2708in;height:2.7986in" id="Picture_x0020_12" src="cid:image008.png@01DA0007.4C73F5D0"></span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Glenda Du Plessis <<a href="mailto:Glenda.DuPlessis@ricoh-europe.com">Glenda.DuPlessis@ricoh-europe.com</a>>
<br>
<b>Sent:</b> 13 October 2023 09:40<br>
<b>To:</b> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>;
<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>; EPG - Ricoh Onsite Support <<a href="mailto:RicohAdmin@bnymellon.com">RicohAdmin@bnymellon.com</a>>; Ryan Krajewski <<a href="mailto:Ryan.Krajewski@ricoh.co.uk">Ryan.Krajewski@ricoh.co.uk</a>><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-US">Hi Jayna<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-US">Noted with thanks.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-US"><a id="OWAAM9B1FBFD06CEF40A68B38E4D8662F8D28" href="mailto:Ryan.Krajewski@ricoh.co.uk"><span style="font-family:"Calibri",sans-serif;text-decoration:none">@Ryan Krajewski</span></a>
is it possible if you could re-open the incident please?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-US">Thanks<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-US">Glenda
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>>
<br>
<b>Sent:</b> Friday, 13 October 2023 09:37<br>
<b>To:</b> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Patricia
Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>;
<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>; EPG - Ricoh Onsite Support <<a href="mailto:RicohAdmin@bnymellon.com">RicohAdmin@bnymellon.com</a>>; Glenda Du Plessis <<a href="mailto:Glenda.DuPlessis@ricoh-europe.com">Glenda.DuPlessis@ricoh-europe.com</a>><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Hi All<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Looping in Ricoh Admin, see below<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><a id="OWAAMDC198A8EA48B4E68BF9DA5D188E8C3DB" href="mailto:Glenda.DuPlessis@ricoh-europe.com"><span style="font-family:"Calibri",sans-serif;text-decoration:none">@Glenda Du Plessis</span></a>,
would we ask the customer to raise another ticket if it is a SW issue now and not HW. Surely not?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">That doesn’t seem right or the best way for us to manage an incident end to end<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span style="font-family:"Arial",sans-serif;color:black">Kind regards<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span style="font-family:"Arial",sans-serif;color:black">Jayna Patel<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style="font-family:"Arial",sans-serif;color:black"><br>
Global Service Manager<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style="font-family:"Arial",sans-serif;color:black">Service and Annuity<br>
Professional Services<br>
<b><br>
Ricoh Europe PLC</b><br>
20 Triton Street, <br>
London, NW1 3BF, <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style="font-family:"Arial",sans-serif;color:black">United Kingdom<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style="font-family:"Arial",sans-serif;color:black">Mobile: + 44 (0) 7717 571714<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style="font-size:11.0pt"><a href="mailto:jayna.patel@ricoh-gs.com"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">jayna.patel@ricoh-gs.com</span></a></span><span style="font-family:"Arial",sans-serif;color:black">
</span><u><span style="font-family:"Arial",sans-serif;color:blue"><br>
</span></u><span style="font-size:11.0pt"><a href="https://urldefense.com/v3/__http:/www.ricoh-europe.com/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_KE_q4Y-0$"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue">www.ricoh-europe.com</span></a><u><span style="color:blue"><o:p></o:p></span></u></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><a href="https://urldefense.com/v3/__http:/www.ricoh.co.uk/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_K2f1xuO4$"><span style="font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="70" height="25" style="width:.7291in;height:.2638in" id="Picture_x0020_8" src="cid:image009.jpg@01DA0007.4C73F5D0"></span></a><span style="font-size:11.0pt;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><a href="../../../Local/Temp/notes238032/www.facebook.com/ricoheurope"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="19" height="19" style="width:.2013in;height:.2013in" id="Picture_x0020_9" src="cid:image010.jpg@01DA0007.4C73F5D0"></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue"> </span></a></span><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black"> </span><span style="font-size:11.0pt"><a href="../../../Local/Temp/notes238032/www.twitter.com/ricoheurope"><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black;text-decoration:none"><img border="0" width="19" height="19" style="width:.2013in;height:.2013in" id="Picture_x0020_10" src="cid:image011.jpg@01DA0007.4C73F5D0"></span><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black">
</span></a></span><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black"> </span><span style="font-size:11.0pt"><a href="../../../Local/Temp/notes238032/www.youtube.com/ricoheurope"><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black;text-decoration:none"><img border="0" width="19" height="19" style="width:.2013in;height:.2013in" id="Picture_x0020_11" src="cid:image012.jpg@01DA0007.4C73F5D0"></span><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black">
</span></a></span><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Please note my working pattern is Monday – Wednesday, Thursday afternoon and Friday mornings<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></b></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<b>Sent:</b> 12 October 2023 12:00<br>
<b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>;
<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a><br>
<b>Cc:</b> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-US">Good day Soenwono<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-US">Thank you kindly for the update on the engineer’s visit.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-US">Could the customer raise a new incident for the SW to be installed our onsite support team will handle the incident. I will Resolve the HW incident with the notes provided.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-US">Thank you again<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-US">Glenda
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>
<br>
<b>Sent:</b> Thursday, 12 October 2023 12:44<br>
<b>To:</b> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>;
<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a><br>
<b>Cc:</b> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-ID" style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-ID"><o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><b><u><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US">Hi Glenda,<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US">Technician has changed the spare part and fix the hardware issue. printer is up and running.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US">now customer wants the software to be installed. can you advise what should we do? <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US">Thank you.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">T: +62 21-27937489<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">F: +62 21-27937486<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">M: +62-87771697791<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif"><a href="https://urldefense.com/v3/__http:/www.moderndatasolusi.com/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_KHMRj4QI$"><span style="color:blue">www.moderndatasolusi.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span lang="EN-US" style="font-family:"Tahoma",sans-serif">PT MODERN DATA SOLUSI
<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><a href="https://urldefense.com/v3/__https:/goo.gl/maps/ta17fqnTWbL2__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_K-tiel8k$"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none">JL.
Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><img border="0" width="195" height="84" style="width:2.0347in;height:.875in" id="Picture_x0020_7" src="cid:image002.png@01DA0007.4C73F5D0"></span><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<b>Sent:</b> 12 October 2023 13:59<br>
<b>To:</b> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>;
<a href="mailto:info@moderndatasolusi.com">info@moderndatasolusi.com</a><br>
<b>Cc:</b> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ID" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-US">Good morning everyone<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-US">We are still awaiting on a update from the team on ETA when the engineer will attend. Could you please advise urgently the status of this incident.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-US">Thank you
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="mso-fareast-language:EN-US">Glenda
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>
<br>
<b>Sent:</b> Wednesday, 11 October 2023 11:58<br>
<b>To:</b> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>>; #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; 'helpdesk@moderndatasolusi.com'
<<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-US" style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Dear Jayna,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Thanks for reaching out and I am adding
<a id="OWAAM94FBE7DF52574D2E88AC121BCC05C931" href="mailto:soenwono@moderndatasolusi.com">
<span style="font-family:"Calibri",sans-serif;text-decoration:none">@soenwono</span></a>, our POC for this account for support.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Dear Sun Sun and Henry,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Please advise the status of this incident ticket that was logged in on 10<sup>th</sup> Oct and has it been attended, resolved?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">This ticket is about breach SLA…<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Thanks.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Advance Leave Notice:
</span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">Nil<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Public Holiday: </span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">
Nil </span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Thank you.</span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Patricia Foong
</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Mobile Phone : +6016 410 4493<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt;text-autospace:none"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0;mso-ligatures:standardcontextual"><a href="mailto:patricia.foong@ricoh.com.my"><span style="color:#0070C0">patricia.foong@ricoh.com.my</span></a></span></u><b><span lang="EN-US" style="font-size:11.0pt;color:#2F5496;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">UG-D6, Level Upper Ground,<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:blue;mso-ligatures:standardcontextual"><o:p><span style="text-decoration:none"> </span></o:p></span></u></p>
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<p class="MsoNormal"><i><span lang="EN-US" style="font-size:9.0pt;color:#3F621F;mso-ligatures:standardcontextual">This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>>
<br>
<b>Sent:</b> Wednesday, October 11, 2023 5:42 PM<br>
<b>To:</b> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>;
Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Hi Ladies<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Any help you can provide would be appreciated<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">We have an open incident in Indonesia for a while, soon to breach SLA<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span style="font-family:"Arial",sans-serif;color:black">Kind regards<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span style="font-family:"Arial",sans-serif;color:black">Jayna Patel<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style="font-family:"Arial",sans-serif;color:black"><br>
Global Service Manager<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style="font-family:"Arial",sans-serif;color:black">Service and Annuity<br>
Professional Services<br>
<b><br>
Ricoh Europe PLC</b><br>
20 Triton Street, <br>
London, NW1 3BF, <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style="font-family:"Arial",sans-serif;color:black">United Kingdom<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style="font-family:"Arial",sans-serif;color:black">Mobile: + 44 (0) 7717 571714<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style="font-size:11.0pt"><a href="mailto:jayna.patel@ricoh-gs.com"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">jayna.patel@ricoh-gs.com</span></a></span><span style="font-family:"Arial",sans-serif;color:black">
</span><u><span style="font-family:"Arial",sans-serif;color:blue"><br>
</span></u><span style="font-size:11.0pt"><a href="https://urldefense.com/v3/__http:/www.ricoh-europe.com/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_KE_q4Y-0$"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue">www.ricoh-europe.com</span></a><u><span style="color:blue"><o:p></o:p></span></u></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt"><a href="../../../Local/Temp/notes238032/www.facebook.com/ricoheurope"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="19" height="19" style="width:.2013in;height:.2013in" id="Picture_x0020_2" src="cid:image010.jpg@01DA0007.4C73F5D0"></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue"> </span></a></span><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black"> </span><span style="font-size:11.0pt"><a href="../../../Local/Temp/notes238032/www.twitter.com/ricoheurope"><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black;text-decoration:none"><img border="0" width="19" height="19" style="width:.2013in;height:.2013in" id="Picture_x0020_3" src="cid:image011.jpg@01DA0007.4C73F5D0"></span><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black">
</span></a></span><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black"> </span><span style="font-size:11.0pt"><a href="../../../Local/Temp/notes238032/www.youtube.com/ricoheurope"><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black;text-decoration:none"><img border="0" width="19" height="19" style="width:.2013in;height:.2013in" id="Picture_x0020_4" src="cid:image012.jpg@01DA0007.4C73F5D0"></span><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black">
</span></a></span><span style="font-size:12.0pt;font-family:"Tms Rmn",serif;color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Please note my working pattern is Monday – Wednesday, Thursday afternoon and Friday mornings<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></b></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<b>Sent:</b> 11 October 2023 10:35<br>
<b>To:</b> 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>;
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a><br>
<b>Cc:</b> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>><br>
<b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Dear team<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Please could you provide us with a update on the incident. Kindly note we are to provide feedback to the customer and update ServiceNow. Your urgent response will be appreciated to avoid any breaches.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Thank you <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Glenda <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> #RPO-EMEA-RSD-incident-management
<br>
<b>Sent:</b> Tuesday, 10 October 2023 16:53<br>
<b>To:</b> <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a><br>
<b>Subject:</b> BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Good day team<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Kindly note of the incident assigned to your group. Please could you provide status update in order for us to update ServiceNow and in return the customer.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Details below:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Bank of New York Mellon<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Jl. Jend. Sudirman Kav. 52-53<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Jakarta<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">12190<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Indonesia<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">S/N-G696M850389<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-family:SourceSansPro;color:red;background:white">Carlolina Susanto (Oline)</span><span lang="EN-ZA" style="font-family:SourceSansPro;color:red"><br>
<span style="background:white">Office Manager</span><br>
<span style="background:white">BNY Mellon</span><br>
<span style="background:white">Jakarta Representative Office</span><br>
<span style="background:white">One Pacific Place, 11th Fl. Suite 73</span><br>
<span style="background:white">Jl. Jend. Sudirman Kav. 52-53</span><br>
<span style="background:white">Jakarta 12190, Indonesia</span><br>
<span style="background:white">T. +62 21 2783 0626 l D. +62 21 2783 0623</span><br>
<span style="background:white">F. +65 6490 4570</span><br>
<span style="background:white"><a href="mailto:carlolina.susanto@bnymellon.com%3cmailto:carlolina.susanto@bnymellon.com"><span style="color:red">carlolina.susanto@bnymellon.com<mailto:carlolina.susanto@bnymellon.com</span></a>> l
<a href="https://urldefense.com/v3/__http:/www.bnymellon.com*3chttp:/www.bnymellon.com/__;JQ!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_KJcXoKv0$">
<span style="color:red">www.bnymellon.com<http://www.bnymellon.com/</span></a>></span></span><span lang="EN-ZA" style="color:red"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:red"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Kind regards<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Glenda Du Plessis<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">RSD Incident Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Regional Service Desk<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Annuity and Services <o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><u><span lang="EN-ZA" style="font-family:"Arial",sans-serif;color:blue"><a href="mailto:Glenda.DuPlessis@ricoh-europe.com">Glenda.DuPlessis@ricoh-europe.com</a></span></u><span lang="EN-ZA" style="font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><a href="mailto:EMEA-RSD-Incident-management@ricoh-europe.com">EMEA-RSD-Incident-management@ricoh-europe.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt"><img border="0" width="606" height="190" style="width:6.3125in;height:1.9791in" id="Picture_x0020_1" src="cid:image014.png@01DA0007.4C73F5D0"></span><span lang="EN-ZA" style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt">Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings
PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with
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