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</o:shapelayout></xml><![endif]--></head><body lang=EN-ID link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>Hi Kavitta,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>Yes the issue has been resolved<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>Thank you<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>T: +62 21-27937489<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>F: +62 21-27937486<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>M: +62-87771697791<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'><a href="http://www.moderndatasolusi.com/"><span style='color:blue'>www.moderndatasolusi.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span lang=EN-US style='font-family:"Tahoma",sans-serif'>PT MODERN DATA SOLUSI <o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none'>JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang=EN-US style='font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><img border=0 width=195 height=84 style='width:2.0312in;height:.875in' id="Picture_x0020_18" src="cid:image001.png@01DA0758.7DC85B50"></span><span lang=EN-US style='font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Kavitta A/P Thambidora <Kavitta@ricoh.com.my> <br><b>Sent:</b> Monday, October 23, 2023 3:45 PM<br><b>To:</b> soenwono <soenwono@moderndatasolusi.com>; Erik Reinaldo <Erik@moderndatasolusi.com>; 'Barnaby, Tristram' <Tristram.Barnaby@bnymellon.com>; Glenda Du Plessis <Glenda.DuPlessis@ricoh-europe.com>; Ryan Krajewski <Ryan.Krajewski@ricoh.co.uk>; Jayna Patel <Jayna.Patel@ricoh-gs.com>; Patricia Foong <Patricia.Foong@ricoh.com.my>; helpdesk@moderndatasolusi.com; Henry Sutanto <henry.sutanto@moderndatasolusi.com>; it.team@moderndatasolusi.com; gilang@moderndatasolusi.com; 'EPG - Ricoh Onsite Support' <RicohAdmin@bnymellon.com><br><b>Cc:</b> 'react.ricoh.co.uk' <react@ricoh.co.uk><br><b>Subject:</b> RE: [It.team] BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Hi All,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Kindly advise whether the issue had been resolved?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Thank you,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;color:#666666;mso-ligatures:standardcontextual'>Kavitta</span></b><b><span lang=EN-US style='font-size:11.0pt;color:#666666'><o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;color:#666666;mso-ligatures:standardcontextual'>Regional Service Manager, Asia Pacific<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;color:#666666;mso-ligatures:standardcontextual'>Ricoh Global Services Greater Asia Pacific<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;color:#666666;mso-ligatures:standardcontextual'>Business Operation Division<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:12.0pt;line-height:105%;font-family:"Times New Roman",serif;mso-ligatures:standardcontextual'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;color:#666666;mso-ligatures:standardcontextual'>RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang=EN-US style='font-size:11.0pt;color:#666666;mso-ligatures:standardcontextual'><br></span><span lang=EN-US style='font-size:11.0pt;color:#5F5F5F;mso-ligatures:standardcontextual'>UG-D6, Level Upper Ground,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;color:#5F5F5F;mso-ligatures:standardcontextual'>Utropolis Suites 2, Jalan Kontracktor U1/14,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;color:#5F5F5F;mso-ligatures:standardcontextual'>40150 Shah Alam, Selangor,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;color:#5F5F5F;mso-ligatures:standardcontextual'>Malaysia.<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;color:#5F5F5F;mso-ligatures:standardcontextual'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><b><i><span lang=EN-US style='font-size:11.0pt;color:red;mso-ligatures:standardcontextual'>Bank Holiday: 13<sup>th</sup> Nov 2023 (Deepavali)<o:p></o:p></span></i></b></p><p class=MsoNormal style='text-autospace:none'><b><i><span lang=EN-US style='font-size:11.0pt;color:red;mso-ligatures:standardcontextual'><o:p> </o:p></span></i></b></p><p class=MsoNormal style='text-autospace:none'><b><i><span lang=EN-US style='font-size:11.0pt;color:#00B050;mso-ligatures:standardcontextual'>Advance Leave Notice: 14<sup>th</sup> Nov 2023 to 20<sup>th</sup> Nov 2023<o:p></o:p></span></i></b></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;color:#5F5F5F;mso-ligatures:standardcontextual'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;color:#666666;mso-ligatures:standardcontextual'>Cell : (6012) 6914117<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;color:#666666;mso-ligatures:standardcontextual'>Email : <a href="mailto:kavitta@ricoh.com.my"><span style='color:blue'>kavitta@ricoh.com.my</span></a><o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:#666666;mso-ligatures:standardcontextual'><o:p> </o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:#666666;mso-ligatures:standardcontextual'>Service Hotline: 1300 88 8228<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:#666666;mso-ligatures:standardcontextual'>Website: </span><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black;mso-ligatures:standardcontextual'><a href="http://www.ricoh.com.my/"><span style='color:blue'>www.ricoh.com.my</span></a><o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black;mso-ligatures:standardcontextual'><o:p> </o:p></span></p><p class=MsoNormal style='line-height:105%'><a href="https://www.ricoh.com.my/"><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black;text-decoration:none'><img border=0 width=600 height=184 style='width:6.25in;height:1.9166in' id="Picture_x0020_17" src="cid:image002.jpg@01DA0758.7DC85B50"></span></a><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black;mso-ligatures:standardcontextual'><o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black;mso-ligatures:standardcontextual'><o:p> </o:p></span></p><p class=MsoNormal><i><span lang=EN-US style='font-size:9.0pt;color:#3F621F;mso-ligatures:standardcontextual'>This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.<o:p></o:p></span></i></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>> <br><b>Sent:</b> Monday, October 16, 2023 12:34 PM<br><b>To:</b> Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Barnaby, Tristram' <<a href="mailto:Tristram.Barnaby@bnymellon.com">Tristram.Barnaby@bnymellon.com</a>>; Glenda Du Plessis <<a href="mailto:Glenda.DuPlessis@ricoh-europe.com">Glenda.DuPlessis@ricoh-europe.com</a>>; Ryan Krajewski <<a href="mailto:Ryan.Krajewski@ricoh.co.uk">Ryan.Krajewski@ricoh.co.uk</a>>; Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>>; Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; <a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>; <a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>; 'EPG - Ricoh Onsite Support' <<a href="mailto:RicohAdmin@bnymellon.com">RicohAdmin@bnymellon.com</a>><br><b>Cc:</b> 'react.ricoh.co.uk' <<a href="mailto:react@ricoh.co.uk">react@ricoh.co.uk</a>><br><b>Subject:</b> RE: [It.team] BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><b><u><span lang=EN-US style='font-size:11.0pt'>Hi RICOH team</span></u></b><span lang=EN-US style='font-size:11.0pt'>,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>My team has done the configuration. Please try to push the EQ solution ya. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Thank you.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>T: +62 21-27937489<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>F: +62 21-27937486<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>M: +62-87771697791<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'><a href="http://www.moderndatasolusi.com/"><span style='color:blue'>www.moderndatasolusi.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span lang=EN-US style='font-family:"Tahoma",sans-serif'>PT MODERN DATA SOLUSI <o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none'>JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang=EN-US style='font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><img border=0 width=195 height=84 style='width:2.0312in;height:.875in' id="Picture_x0020_16" src="cid:image001.png@01DA0758.7DC85B50"></span><span lang=EN-US style='font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> <a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a> <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>> <br><b>Sent:</b> 16 October 2023 11:22<br><b>To:</b> 'Barnaby, Tristram' <<a href="mailto:Tristram.Barnaby@bnymellon.com">Tristram.Barnaby@bnymellon.com</a>>; 'Glenda Du Plessis' <<a href="mailto:Glenda.DuPlessis@ricoh-europe.com">Glenda.DuPlessis@ricoh-europe.com</a>>; 'Ryan Krajewski' <<a href="mailto:Ryan.Krajewski@ricoh.co.uk">Ryan.Krajewski@ricoh.co.uk</a>>; 'Jayna Patel' <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>>; 'soenwono' <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; 'Patricia Foong Swee See' <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; <a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; 'Kavitta A/P Thambidora' <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>; <a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>; 'EPG - Ricoh Onsite Support' <<a href="mailto:RicohAdmin@bnymellon.com">RicohAdmin@bnymellon.com</a>><br><b>Cc:</b> 'react.ricoh.co.uk' <<a href="mailto:react@ricoh.co.uk">react@ricoh.co.uk</a>><br><b>Subject:</b> RE: [It.team] BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Dear Sun2,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>For BNY Mellon, Me and Technical Team (Sapar) have arrived at the location and<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>done several double checks from IP to other settings :<o:p></o:p></span></p><ol style='margin-top:0cm' start=1 type=1><li class=MsoListParagraph style='margin-left:0cm;mso-list:l0 level1 lfo3'><span lang=EN-US style='font-size:11.0pt'>Tipe of machine : MP C3004<o:p></o:p></span></li><li class=MsoListParagraph style='margin-left:0cm;mso-list:l0 level1 lfo3'><span lang=EN-US style='font-size:11.0pt'>IP : Static : 10.244.135.75<o:p></o:p></span></li><li class=MsoListParagraph style='margin-left:0cm;mso-list:l0 level1 lfo3'><span lang=EN-US style='font-size:11.0pt'>Subnet : 255.255.255.192<o:p></o:p></span></li><li class=MsoListParagraph style='margin-left:0cm;mso-list:l0 level1 lfo3'><span lang=EN-US style='font-size:11.0pt'>Gateway : 10.244.135.67<o:p></o:p></span></li></ol><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>For PCC4, the previous installation was unsuccessful due to missing Java, now Java is active<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><img border=0 width=599 height=361 style='width:6.2395in;height:3.7604in' id="Picture_x0020_14" src="cid:image003.png@01DA0758.7DC85B50"></span><span lang=EN-US style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>and the card reader has been reinstalled into the machine also<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><img border=0 width=222 height=335 style='width:2.3125in;height:3.4895in' id="Picture_x0020_15" src="cid:image004.png@01DA0758.7DC85B50"></span><span lang=EN-US style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Please coordinate the reinstallation<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Thank You<o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><img border=0 width=241 height=238 style='width:2.5104in;height:2.4791in' id="Picture_x0020_13" src="cid:image005.jpg@01DA0758.7DC85B50"></span><span style='font-size:11.0pt'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> It.team <<a href="mailto:it.team-bounces@moderndatasolusi.com">it.team-bounces@moderndatasolusi.com</a>> <b>On Behalf Of </b>Barnaby, Tristram<br><b>Sent:</b> 13 October 2023 17:13<br><b>To:</b> Glenda Du Plessis <<a href="mailto:Glenda.DuPlessis@ricoh-europe.com">Glenda.DuPlessis@ricoh-europe.com</a>>; Ryan Krajewski <<a href="mailto:Ryan.Krajewski@ricoh.co.uk">Ryan.Krajewski@ricoh.co.uk</a>>; Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; <a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>; <a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>; EPG - Ricoh Onsite Support <<a href="mailto:RicohAdmin@bnymellon.com">RicohAdmin@bnymellon.com</a>><br><b>Cc:</b> react.ricoh.co.uk <<a href="mailto:react@ricoh.co.uk">react@ricoh.co.uk</a>><br><b>Subject:</b> Re: [It.team] BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Hi Glenda,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>This is waiting on the local engineer to install a JAVA card as this is missing and stop us from installing the software – We have asked for the engineer to return with the card and advice once on site so we can work with them.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Kind Regards<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB>Tristram Barnaby<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:10.5pt;font-family:-apple-system;color:#242424;background:white'>Managed Output Services</span><span lang=EN-GB style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB>BNY Mellon · Workplace Technology Support <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB>Cisco Jabba: <span style='color:red'>020 7163 7667 </span>| <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB>For Support Please Contact:<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB>Team Email: <span style='color:#4472C4'><a href="mailto:Ricohadmin@bnymellon.com"><span style='color:#4472C4'>Ricohadmin@bnymellon.com</span></a><o:p></o:p></span></span></p><p class=MsoNormal><span lang=EN-GB style='color:black;background:white'>EMEA: </span><span lang=EN-GB style='color:red;background:white'>+44 207163 4357</span><span lang=EN-GB style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Glenda Du Plessis <<a href="mailto:Glenda.DuPlessis@ricoh-europe.com">Glenda.DuPlessis@ricoh-europe.com</a>> <br><b>Sent:</b> 13 October 2023 10:53<br><b>To:</b> Ryan Krajewski <<a href="mailto:Ryan.Krajewski@ricoh.co.uk">Ryan.Krajewski@ricoh.co.uk</a>>; Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; <a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>; <a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>; EPG - Ricoh Onsite Support <<a href="mailto:RicohAdmin@bnymellon.com">RicohAdmin@bnymellon.com</a>><br><b>Cc:</b> react.ricoh.co.uk <<a href="mailto:react@ricoh.co.uk">react@ricoh.co.uk</a>><br><b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-GB style='font-size:1.0pt;color:white'>Thank you Ryan. I have now changed the subcategory and assignment group. @ RicohAdmin@ bnymellon. com could you kindly assist with the below request from the customer. This is required to continue the PCC4 software installation to this device <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-GB style='font-size:1.0pt;color:white'><o:p> </o:p></span></p></div><p class=MsoNormal><span lang=EN-ZA>Thank you Ryan. I have now changed the subcategory and assignment group.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA>@<span style='color:#444444;background:white'> <a href="mailto:RicohAdmin@bnymellon.com">RicohAdmin@bnymellon.com</a></span><span style='color:black;background:white'> could you kindly assist with the below request from the customer.</span><span style='background:white'><o:p></o:p></span></span></p><p class=MsoNormal><span lang=EN-ZA style='background:white'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-family:sourcesanspro;color:red;background:white'>This is required to continue the PCC4 software installation to this device<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-family:sourcesanspro;color:red;background:white'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-family:sourcesanspro;color:black;background:white'>Thank you </span><span lang=EN-ZA style='font-family:sourcesanspro;background:white'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-family:sourcesanspro;color:black;background:white'>Glenda </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Ryan Krajewski <<a href="mailto:Ryan.Krajewski@ricoh.co.uk">Ryan.Krajewski@ricoh.co.uk</a>> <br><b>Sent:</b> Friday, 13 October 2023 11:38<br><b>To:</b> Glenda Du Plessis <<a href="mailto:Glenda.DuPlessis@ricoh-europe.com">Glenda.DuPlessis@ricoh-europe.com</a>>; Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; <a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>; <a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>; EPG - Ricoh Onsite Support <<a href="mailto:RicohAdmin@bnymellon.com">RicohAdmin@bnymellon.com</a>><br><b>Cc:</b> #RUK-React/REMEA <<a href="mailto:react@ricoh.co.uk">react@ricoh.co.uk</a>><br><b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Hi Glenda,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>This ticket has now been re-opened!<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Kind regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-GB style='font-size:11.0pt'>Ryan Krajewski<o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Senior Service Desk Analyst<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-GB style='font-size:11.0pt'>Ricoh UK Ltd<o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>900 Pavilion Drive,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Northampton Business Park,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Northampton NN4 7RG<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>UK<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-GB style='font-size:11.0pt'>VoIP Ext: <o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><a href="mailto:Ryan.Krajewski@ricoh.co.uk">Ryan.Krajewski@ricoh.co.uk</a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><a href="https://urldefense.com/v3/__http:/www.ricoh.co.uk/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_K2f1xuO4$"><span style='color:blue'>www.ricoh.co.uk</span></a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><img border=0 width=602 height=269 style='width:6.2708in;height:2.802in' id="Picture_x0020_12" src="cid:image006.png@01DA0758.7DC85B50"></span><span lang=EN-GB style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Glenda Du Plessis <<a href="mailto:Glenda.DuPlessis@ricoh-europe.com">Glenda.DuPlessis@ricoh-europe.com</a>> <br><b>Sent:</b> 13 October 2023 09:40<br><b>To:</b> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; <a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>; <a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>; EPG - Ricoh Onsite Support <<a href="mailto:RicohAdmin@bnymellon.com">RicohAdmin@bnymellon.com</a>>; Ryan Krajewski <<a href="mailto:Ryan.Krajewski@ricoh.co.uk">Ryan.Krajewski@ricoh.co.uk</a>><br><b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Hi Jayna<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Noted with thanks.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><a id=OWAAM9B1FBFD06CEF40A68B38E4D8662F8D28 href="mailto:Ryan.Krajewski@ricoh.co.uk"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ryan Krajewski</span></a> is it possible if you could re-open the incident please?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Thanks<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Glenda <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>> <br><b>Sent:</b> Friday, 13 October 2023 09:37<br><b>To:</b> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; <a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>; <a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>; EPG - Ricoh Onsite Support <<a href="mailto:RicohAdmin@bnymellon.com">RicohAdmin@bnymellon.com</a>>; Glenda Du Plessis <<a href="mailto:Glenda.DuPlessis@ricoh-europe.com">Glenda.DuPlessis@ricoh-europe.com</a>><br><b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Hi All<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Looping in Ricoh Admin, see below<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><a id=OWAAMDC198A8EA48B4E68BF9DA5D188E8C3DB href="mailto:Glenda.DuPlessis@ricoh-europe.com"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Glenda Du Plessis</span></a>, would we ask the customer to raise another ticket if it is a SW issue now and not HW. Surely not?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>That doesn’t seem right or the best way for us to manage an incident end to end<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><div><p class=MsoNormal style='margin-left:.75pt;text-autospace:none'><b><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'>Kind regards<o:p></o:p></span></b></p><p class=MsoNormal style='margin-left:.75pt;text-autospace:none'><b><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin-left:.75pt;text-autospace:none'><b><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'>Jayna Patel<o:p></o:p></span></b></p><p class=MsoNormal style='margin-left:.75pt;text-autospace:none'><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'><br>Global Service Manager<o:p></o:p></span></p><p class=MsoNormal style='margin-left:.75pt;text-autospace:none'><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'>Service and Annuity<br>Professional Services<br><b><br>Ricoh Europe PLC</b><br>20 Triton Street, <br>London, NW1 3BF, <o:p></o:p></span></p><p class=MsoNormal style='margin-left:.75pt;text-autospace:none'><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'>United Kingdom<o:p></o:p></span></p><p class=MsoNormal style='margin-left:.75pt;text-autospace:none'><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'>Mobile: + 44 (0) 7717 571714<o:p></o:p></span></p><p class=MsoNormal style='margin-left:.75pt;text-autospace:none'><span lang=EN-GB style='font-size:11.0pt'><a href="mailto:jayna.patel@ricoh-gs.com"><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>jayna.patel@ricoh-gs.com</span></a></span><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'> </span><u><span lang=EN-GB style='font-family:"Arial",sans-serif;color:blue'><br></span></u><span lang=EN-GB style='font-size:11.0pt'><a href="https://urldefense.com/v3/__http:/www.ricoh-europe.com/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_KE_q4Y-0$"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>www.ricoh-europe.com</span></a><u><span style='color:blue'><o:p></o:p></span></u></span></p><p class=MsoNormal style='margin-left:.75pt;text-autospace:none'><a href="https://urldefense.com/v3/__http:/www.ricoh.co.uk/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_K2f1xuO4$"><span lang=EN-GB style='font-family:"Arial",sans-serif;color:blue;text-decoration:none'><img border=0 width=70 height=25 style='width:.7291in;height:.2604in' id="Picture_x0020_8" src="cid:image007.jpg@01DA0758.7DC85B50"></span></a><span lang=EN-GB style='font-size:11.0pt;color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><a href="../../../Local/Temp/notes238032/www.facebook.com/ricoheurope"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue;text-decoration:none'><img border=0 width=19 height=19 style='width:.1979in;height:.1979in' id="Picture_x0020_9" src="cid:image008.jpg@01DA0758.7DC85B50"></span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'> </span></a></span><span lang=EN-GB style='font-size:12.0pt;font-family:"Tms Rmn",serif;color:black'> </span><span lang=EN-GB style='font-size:11.0pt'><a href="../../../Local/Temp/notes238032/www.twitter.com/ricoheurope"><span style='font-size:12.0pt;font-family:"Tms Rmn",serif;color:black;text-decoration:none'><img border=0 width=19 height=19 style='width:.1979in;height:.1979in' id="Picture_x0020_10" src="cid:image009.jpg@01DA0758.7DC85B50"></span><span style='font-size:12.0pt;font-family:"Tms Rmn",serif;color:black'> </span></a></span><span lang=EN-GB style='font-size:12.0pt;font-family:"Tms Rmn",serif;color:black'> </span><span lang=EN-GB style='font-size:11.0pt'><a href="../../../Local/Temp/notes238032/www.youtube.com/ricoheurope"><span style='font-size:12.0pt;font-family:"Tms Rmn",serif;color:black;text-decoration:none'><img border=0 width=19 height=19 style='width:.1979in;height:.1979in' id="Picture_x0020_11" src="cid:image010.jpg@01DA0758.7DC85B50"></span><span style='font-size:12.0pt;font-family:"Tms Rmn",serif;color:black'> </span></a></span><span lang=EN-GB style='font-size:12.0pt;font-family:"Tms Rmn",serif;color:black'> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'>Please note my working pattern is Monday – Wednesday, Thursday afternoon and Friday mornings<o:p></o:p></span></p><p class=MsoNormal style='margin-left:.75pt;text-autospace:none'><b><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'><o:p> </o:p></span></b></p></div><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>> <br><b>Sent:</b> 12 October 2023 12:00<br><b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; <a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>; <a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a><br><b>Cc:</b> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>><br><b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Good day Soenwono<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Thank you kindly for the update on the engineer’s visit.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Could the customer raise a new incident for the SW to be installed our onsite support team will handle the incident. I will Resolve the HW incident with the notes provided.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Thank you again<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Glenda <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>> <br><b>Sent:</b> Thursday, 12 October 2023 12:44<br><b>To:</b> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; <a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>; <a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a><br><b>Cc:</b> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>><br><b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt'><o:p> </o:p></span></p><div style='border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt'><p style='background:#FFCACA'><span style='font-size:10.0pt;color:black'>This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><o:p></o:p></p></div><div><p class=MsoNormal><b><u><span lang=EN-US style='font-size:11.0pt'>Hi Glenda,<o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Technician has changed the spare part and fix the hardware issue. printer is up and running. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>now customer wants the software to be installed. can you advise what should we do? <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Thank you. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>T: +62 21-27937489<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>F: +62 21-27937486<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>M: +62-87771697791<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'><a href="https://urldefense.com/v3/__http:/www.moderndatasolusi.com/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_KHMRj4QI$"><span style='color:blue'>www.moderndatasolusi.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span lang=EN-US style='font-family:"Tahoma",sans-serif'>PT MODERN DATA SOLUSI <o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><a href="https://urldefense.com/v3/__https:/goo.gl/maps/ta17fqnTWbL2__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_K-tiel8k$"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none'>JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang=EN-US style='font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><img border=0 width=195 height=84 style='width:2.0312in;height:.875in' id="Picture_x0020_7" src="cid:image001.png@01DA0758.7DC85B50"></span><span lang=EN-US style='font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>> <br><b>Sent:</b> 12 October 2023 13:59<br><b>To:</b> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; <a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; <a href="mailto:info@moderndatasolusi.com">info@moderndatasolusi.com</a><br><b>Cc:</b> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>><br><b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p></div></div><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Good morning everyone<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA>We are still awaiting on a update from the team on ETA when the engineer will attend. Could you please advise urgently the status of this incident.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Thank you <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Glenda <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>> <br><b>Sent:</b> Wednesday, 11 October 2023 11:58<br><b>To:</b> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>>; #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; <a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>><br><b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt'><o:p> </o:p></span></p><div style='border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt'><p style='background:#FFCACA'><span lang=EN-US style='font-size:10.0pt;color:black'>This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang=EN-US><o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Dear Jayna,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Thanks for reaching out and I am adding <a id=OWAAM94FBE7DF52574D2E88AC121BCC05C931 href="mailto:soenwono@moderndatasolusi.com"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@soenwono</span></a>, our POC for this account for support.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Dear Sun Sun and Henry,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Please advise the status of this incident ticket that was logged in on 10<sup>th</sup> Oct and has it been attended, resolved?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>This ticket is about breach SLA…<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Thanks.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA'>Advance Leave Notice: </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA'>Nil<o:p></o:p></span></b></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA'>Public Holiday: </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA'> Nil </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'><o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual'>Thank you.</span></b><b><span lang=EN-US style='font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual'>Patricia Foong </span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual'><br>Senior Global Account Coordinator<br>Ricoh Global Services Greater Asia Pacific<br>Business Operation Division<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual'>Mobile Phone : +6016 410 4493<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt;text-autospace:none'><u><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0;mso-ligatures:standardcontextual'><a href="mailto:patricia.foong@ricoh.com.my"><span style='color:#0070C0'>patricia.foong@ricoh.com.my</span></a></span></u><b><span lang=EN-US style='font-size:11.0pt;color:#2F5496;mso-ligatures:standardcontextual'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual'>RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual'> <o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual'>UG-D6, Level Upper Ground,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=DE style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual'>Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual'>40150 Shah Alam, Selangor,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual'>Malaysia.<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual'><o:p> </o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual'>Service Hotline: 1300 88 8228<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual'>Website:</span><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual'> </span><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual'><a href="https://urldefense.com/v3/__http:/www.ricoh.com.my/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_KMkE46BI$"><span style='color:blue'>www.ricoh.com.my</span></a><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><u><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:blue;mso-ligatures:standardcontextual'><o:p><span style='text-decoration:none'> </span></o:p></span></u></p><p class=MsoNormal style='line-height:105%'><a href="https://urldefense.com/v3/__https:/www.ricoh.com.my/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_Kx8bK4M8$"><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black;text-decoration:none'><img border=0 width=600 height=184 style='width:6.25in;height:1.9166in' id="Picture_x0020_6" src="cid:image002.jpg@01DA0758.7DC85B50"></span></a><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black;mso-ligatures:standardcontextual'><o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black;mso-ligatures:standardcontextual'><o:p> </o:p></span></p><p class=MsoNormal><i><span lang=EN-US style='font-size:9.0pt;color:#3F621F;mso-ligatures:standardcontextual'>This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.<o:p></o:p></span></i></p></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>> <br><b>Sent:</b> Wednesday, October 11, 2023 5:42 PM<br><b>To:</b> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; <a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Kavitta A/P Thambidora <<a href="mailto:Kavitta@ricoh.com.my">Kavitta@ricoh.com.my</a>><br><b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Hi Ladies<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Any help you can provide would be appreciated<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>We have an open incident in Indonesia for a while, soon to breach SLA<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><div><p class=MsoNormal style='margin-left:.75pt;text-autospace:none'><b><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'>Kind regards<o:p></o:p></span></b></p><p class=MsoNormal style='margin-left:.75pt;text-autospace:none'><b><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin-left:.75pt;text-autospace:none'><b><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'>Jayna Patel<o:p></o:p></span></b></p><p class=MsoNormal style='margin-left:.75pt;text-autospace:none'><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'><br>Global Service Manager<o:p></o:p></span></p><p class=MsoNormal style='margin-left:.75pt;text-autospace:none'><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'>Service and Annuity<br>Professional Services<br><b><br>Ricoh Europe PLC</b><br>20 Triton Street, <br>London, NW1 3BF, <o:p></o:p></span></p><p class=MsoNormal style='margin-left:.75pt;text-autospace:none'><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'>United Kingdom<o:p></o:p></span></p><p class=MsoNormal style='margin-left:.75pt;text-autospace:none'><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'>Mobile: + 44 (0) 7717 571714<o:p></o:p></span></p><p class=MsoNormal style='margin-left:.75pt;text-autospace:none'><span lang=EN-GB style='font-size:11.0pt'><a href="mailto:jayna.patel@ricoh-gs.com"><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>jayna.patel@ricoh-gs.com</span></a></span><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'> </span><u><span lang=EN-GB style='font-family:"Arial",sans-serif;color:blue'><br></span></u><span lang=EN-GB style='font-size:11.0pt'><a href="https://urldefense.com/v3/__http:/www.ricoh-europe.com/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_KE_q4Y-0$"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>www.ricoh-europe.com</span></a><u><span style='color:blue'><o:p></o:p></span></u></span></p><p class=MsoNormal style='margin-left:.75pt;text-autospace:none'><a href="https://urldefense.com/v3/__http:/www.ricoh.co.uk/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_K2f1xuO4$"><span lang=EN-GB style='font-family:"Arial",sans-serif;color:blue;text-decoration:none'><img border=0 width=70 height=25 style='width:.7291in;height:.2604in' id="Picture_x0020_5" src="cid:image007.jpg@01DA0758.7DC85B50"></span></a><span lang=EN-GB style='font-size:11.0pt;color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><a href="../../../Local/Temp/notes238032/www.facebook.com/ricoheurope"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue;text-decoration:none'><img border=0 width=19 height=19 style='width:.1979in;height:.1979in' id="Picture_x0020_2" src="cid:image008.jpg@01DA0758.7DC85B50"></span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'> </span></a></span><span lang=EN-GB style='font-size:12.0pt;font-family:"Tms Rmn",serif;color:black'> </span><span lang=EN-GB style='font-size:11.0pt'><a href="../../../Local/Temp/notes238032/www.twitter.com/ricoheurope"><span style='font-size:12.0pt;font-family:"Tms Rmn",serif;color:black;text-decoration:none'><img border=0 width=19 height=19 style='width:.1979in;height:.1979in' id="Picture_x0020_3" src="cid:image009.jpg@01DA0758.7DC85B50"></span><span style='font-size:12.0pt;font-family:"Tms Rmn",serif;color:black'> </span></a></span><span lang=EN-GB style='font-size:12.0pt;font-family:"Tms Rmn",serif;color:black'> </span><span lang=EN-GB style='font-size:11.0pt'><a href="../../../Local/Temp/notes238032/www.youtube.com/ricoheurope"><span style='font-size:12.0pt;font-family:"Tms Rmn",serif;color:black;text-decoration:none'><img border=0 width=19 height=19 style='width:.1979in;height:.1979in' id="Picture_x0020_4" src="cid:image010.jpg@01DA0758.7DC85B50"></span><span style='font-size:12.0pt;font-family:"Tms Rmn",serif;color:black'> </span></a></span><span lang=EN-GB style='font-size:12.0pt;font-family:"Tms Rmn",serif;color:black'> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'>Please note my working pattern is Monday – Wednesday, Thursday afternoon and Friday mornings<o:p></o:p></span></p><p class=MsoNormal style='margin-left:.75pt;text-autospace:none'><b><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'><o:p> </o:p></span></b></p></div><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>> <br><b>Sent:</b> 11 October 2023 10:35<br><b>To:</b> 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; <a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>; <a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a><br><b>Cc:</b> Jayna Patel <<a href="mailto:Jayna.Patel@ricoh-gs.com">Jayna.Patel@ricoh-gs.com</a>><br><b>Subject:</b> RE: BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Dear team<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Please could you provide us with a update on the incident. Kindly note we are to provide feedback to the customer and update ServiceNow. Your urgent response will be appreciated to avoid any breaches.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Thank you <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Glenda <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> #RPO-EMEA-RSD-incident-management <br><b>Sent:</b> Tuesday, 10 October 2023 16:53<br><b>To:</b> <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a><br><b>Subject:</b> BNYM Indonesia SLA INC00002283110<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Good day team<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Kindly note of the incident assigned to your group. Please could you provide status update in order for us to update ServiceNow and in return the customer.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Details below:<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Bank of New York Mellon<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Jl. Jend. Sudirman Kav. 52-53<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Jakarta<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA>12190<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Indonesia<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA>S/N-G696M850389<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-family:sourcesanspro;color:red;background:white'>Carlolina Susanto (Oline)</span><span lang=EN-ZA style='font-family:sourcesanspro;color:red'><br><span style='background:white'>Office Manager</span><br><span style='background:white'>BNY Mellon</span><br><span style='background:white'>Jakarta Representative Office</span><br><span style='background:white'>One Pacific Place, 11th Fl. Suite 73</span><br><span style='background:white'>Jl. Jend. Sudirman Kav. 52-53</span><br><span style='background:white'>Jakarta 12190, Indonesia</span><br><span style='background:white'>T. +62 21 2783 0626 l D. +62 21 2783 0623</span><br><span style='background:white'>F. +65 6490 4570</span><br><span style='background:white'><a href="mailto:carlolina.susanto@bnymellon.com%3cmailto:carlolina.susanto@bnymellon.com"><span style='color:red'>carlolina.susanto@bnymellon.com<mailto:carlolina.susanto@bnymellon.com</span></a>> l <a href="https://urldefense.com/v3/__http:/www.bnymellon.com*3chttp:/www.bnymellon.com/__;JQ!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_KJcXoKv0$"><span style='color:red'>www.bnymellon.com<http://www.bnymellon.com/</span></a>></span></span><span lang=EN-ZA style='color:red'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:red'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Kind regards<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Glenda Du Plessis<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA>RSD Incident Manager<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Regional Service Desk<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Annuity and Services <o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><u><span lang=EN-ZA style='font-family:"Arial",sans-serif;color:blue'><a href="mailto:Glenda.DuPlessis@ricoh-europe.com">Glenda.DuPlessis@ricoh-europe.com</a></span></u><span lang=EN-ZA style='font-family:"Arial",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><a href="mailto:EMEA-RSD-Incident-management@ricoh-europe.com">EMEA-RSD-Incident-management@ricoh-europe.com</a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt'><img border=0 width=606 height=190 style='width:6.3125in;height:1.9791in' id="Picture_x0020_1" src="cid:image011.png@01DA0758.7DC85B50"></span><span lang=EN-ZA style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt'><o:p> </o:p></span></p></div><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt'>Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail <o:p></o:p></span></p></div><div class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:11.0pt'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal><i><span lang=EN-GB style='font-size:7.5pt;color:gray'>Notice: The information contained in this e-mail, and any attachment, is confidential and is intended solely for the use of the intended recipient. Access, copying, or re-use of the e-mail or any attachment, or any information contained therein, by any other person is not authorized. If you are not the intended recipient, please return the e-mail to the sender and delete it from your computer. Emails may be interfered with and may contain viruses or other defects. We provide no warranties in relation to these matters. For information on how to help protect yourself from fraud, including cyberfraud and other fraudulent activity, please visit our <a href="https://www.bnymellon.com/us/en/disclaimers/information-security-and-protection.html">Information Security and Protection Page.</a> Please refer to <a href="https://disclaimer.bnymellon.com/eu.htm">https://disclaimer.bnymellon.com/eu.htm</a> for certain disclosures relating to European legal entities. Please note that we may use tracking pixels to monitor your interaction with reports and data delivered via this email. To learn how BNY Mellon uses personal information, please read our <a href="https://www.bnymellon.com/us/en/data-privacy.html">Data Privacy Notice</a>. </span></i><span lang=EN-GB style='font-size:11.0pt'><o:p></o:p></span></p></div></body></html>