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<p>Dear Pak Rasyid,</p>
<p>Informasi dari tim kami bahwa kerusakan bukan terjadi pada mesin kami melainkan pada data di drive D yang terkena virus, informasi dari tim kami Pak Ronald bahwa sudah pernah memberikan saran untuk di scan antivirus atau format ulang drive D yang terkena virus.</p>
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<div class="pre" style="margin: 0; padding: 0; font-family: monospace">Atas Perhatian dan kerjasamanya kami ucapkan terima kasih,<br /><br />Salam,<br />L Tiwi<br />Helpdesk <br />08111559141 (WA)<br />PT Modern Data Solusi <br />Jl. Sultan Hasanuddin No. 72</div>
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<p id="reply-intro">On 2023-10-26 11:12, rasyid wrote:</p>
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<p class="v1MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif; color: black;">Selamat Siang Mba Tiwi, </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif; color: black;">Terima kasih sudah di respon, untuk perkiraan kedatangan teknisi jam berapa ?, dan untuk teknisi mohon didatangkan bagian khusus IT ya mba tiwi. </span></p>
<p class="v1v1msonormal"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">Terima kasih atas perhatian dan bantuannya. Saya sangat menghargainya.</span></p>
<p class="v1v1msonormal" style="box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; white-space: pre-wrap; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;"> </span></p>
<p class="v1v1msonormal"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">Salam hormat, </span></p>
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<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">From:</span></strong><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;"> helpdesk@moderndatasolusi.com [mailto:helpdesk@moderndatasolusi.com] <br /><strong>Sent:</strong> Thursday, October 26, 2023 10:24 AM<br /><strong>To:</strong> rasyid <rasyid@crownagency.id><br /><strong>Cc:</strong> 'corry' <corry@crownagency.id>; 'retno' <retno@crownagency.id>; Gilang <gilang@moderndatasolusi.com>; Ely Rosa <ely.rosa@moderndatasolusi.com>; 'Henry' <Henry.sutanto@moderndatasolusi.com><br /><strong>Subject:</strong> Re: Permintaan Bantuan di Datangkan Teknisi IT Mesin RICOH</span></p>
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<p><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Selamat Pagi Pak Rasyid,</span></p>
<p><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Baik pak akan kami jadwalkan kunjungannya hari ini ya pak.</span></p>
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<p class="v1MsoNormal"><span style="font-size: 10.0pt; font-family: 'Courier New';">Atas Perhatian dan kerjasamanya kami ucapkan terima kasih,<br /><br />Salam,<br />L Tiwi<br />Helpdesk <br />08111559141 (WA)<br />PT Modern Data Solusi <br />Jl. Sultan Hasanuddin No. 72</span></p>
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<p id="v1reply-intro"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">On 2023-10-26 10:07, rasyid wrote:</span></p>
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<p class="v1v1msonormal"><span style="font-size: 14.0pt; font-family: 'Verdana',sans-serif;">Dear Helpdesk, </span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p class="v1v1msonormal"><span style="font-size: 14.0pt; font-family: 'Verdana',sans-serif;">Selamat Pagi</span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p class="v1v1msonormal"><span style="font-size: 14.0pt; font-family: 'Verdana',sans-serif;"> </span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p class="v1v1msonormal"><span style="font-size: 14.0pt; font-family: 'Verdana',sans-serif;"> </span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p class="v1v1msonormal" style="box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; white-space: pre-wrap; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"><span style="font-size: 14.0pt; font-family: 'Verdana',sans-serif;">Saya ingin memohon bantuan teknis sehubungan dengan masalah yang di alami oleh beberapa karyawan kami sehubungan dengan mesin RICOH, jadi pada folder scan yang terhubung dengan mesin RICOH sering muncul virus. Saya telah mencoba beberapa langkah untuk memperbaikinya sendiri, dari instal ulang komputer dan telah menggunakan anti virus tetapi belum berhasil menyelesaikannya.</span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p class="v1v1msonormal"><span style="font-size: 14.0pt; font-family: 'Verdana',sans-serif;"> </span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p class="v1v1msonormal" style="box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; white-space: pre-wrap; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"><span style="font-size: 14.0pt; font-family: 'Verdana',sans-serif;">Masalah yang kami hadapi adalah di dalam folder terdapat icon yang berbentuk awan atau bola dunia, setiap hari antivirus mendetect pada folder scan terdapat virus, sudah kami lakukan penghapusan, namun keesokan harinya muncul kembali. Masalah ini sangat mengganggu pekerjaan beberapa karyawan kami, dan saya memerlukan bantuan dari helpdesk untuk memperbaikinya secepat mungkin.</span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p class="v1v1msonormal"><span style="font-size: 14.0pt; font-family: 'Verdana',sans-serif;"> </span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p class="v1v1msonormal" style="box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; white-space: pre-wrap; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"><span style="font-size: 14.0pt; font-family: 'Verdana',sans-serif;">Saya tersedia untuk menjadwalkan waktu yang sesuai untuk kunjungan teknisi atau jika memungkinkan. Mohon segera konfirmasi ketersediaan dari Helpdesk dan silakan berikan perkiraan waktu kedatangan atau waktu yang cocok untuk berkomunikasi.</span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p class="v1v1msonormal"><span style="font-size: 14.0pt; font-family: 'Verdana',sans-serif;"> </span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p class="v1v1msonormal" style="box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; white-space: pre-wrap; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"><span style="font-size: 14.0pt; font-family: 'Verdana',sans-serif;">Terlampir dengan email ini, saya juga telah melampirkan.</span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p class="v1v1msonormal"><span style="font-size: 14.0pt; font-family: 'Verdana',sans-serif;">Tolong beri tahu saya jika ada informasi tambahan yang Helpdesk butuhkan untuk membantu memecahkan masalah ini.</span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p class="v1v1msonormal" style="box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; white-space: pre-wrap; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"><span style="font-size: 14.0pt; font-family: 'Verdana',sans-serif;"> </span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p class="v1v1msonormal"><span style="font-size: 14.0pt; font-family: 'Verdana',sans-serif;">Terima kasih atas perhatian dan bantuan Anda. Saya sangat menghargainya.</span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p class="v1v1msonormal" style="box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; white-space: pre-wrap; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"><span style="font-size: 14.0pt; font-family: 'Verdana',sans-serif;"> </span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p class="v1v1msonormal"><span style="font-size: 14.0pt; font-family: 'Verdana',sans-serif;">Salam hormat, </span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p class="v1v1msonormal"><span style="font-size: 14.0pt; font-family: 'Verdana',sans-serif;"> </span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p class="v1v1msonormal"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"> </span></p>
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<p class="v1v1msonormal"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"> </span></p>
<p class="v1v1msonormal"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Best Regards,</span></p>
<p class="v1v1msonormal"><strong><span style="font-size: 14.0pt; font-family: 'Verdana',sans-serif;">RASYID</span></strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p class="v1v1msonormal"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Admin</span></p>
<p class="v1v1msonormal"><u><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">________________________</span></u><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p class="v1v1msonormal"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"> </span></p>
<p class="v1v1msonormal"><strong><span style="font-family: 'Verdana',sans-serif;">CROWN AGENCY</span></strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p class="v1v1msonormal"><strong><span style="font-family: 'Verdana',sans-serif;">PT. CASATELLA ASIAPRIMA </span></strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p class="v1v1msonormal"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Thamrin Residence Office Park A09</span></p>
<p class="v1v1msonormal"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Jl. Thamrin Boulevard, Jakarta Pusat 10230</span></p>
<p class="v1v1msonormal"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Telp. : 021. 2357 9858</span></p>
<p class="v1v1msonormal"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Fax. : 021. 2949 6357</span></p>
<p class="v1v1msonormal"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Hp. : 0812.9690.1204</span></p>
<p class="v1v1msonormal"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Email : <a href="mailto:rasyid@crownagency.id" rel="noreferrer">rasyid@crownagency.id</a></span></p>
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