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</o:shapelayout></xml><![endif]--></head><body lang=EN-ID link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><b><u><span lang=EN-US>Hi Steven,<o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Apologies for my late responds. Solution & card reader is not yet connected to the unit <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Please advise.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Thank you<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>T: +62 21-27937489<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>F: +62 21-27937486<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>M: +62-87771697791<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'><a href="http://www.moderndatasolusi.com/"><span style='color:blue'>www.moderndatasolusi.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>PT MODERN DATA SOLUSI <o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-ID'><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none'>JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white;mso-fareast-language:EN-ID'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='mso-fareast-language:EN-ID'><img border=0 width=195 height=84 style='width:2.0312in;height:.875in' id="_x0000_i1026" src="cid:image002.png@01DA0BEA.0CF81A50"></span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white;mso-fareast-language:EN-ID'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='mso-fareast-language:EN-ID'>From:</span></b><span lang=EN-US style='mso-fareast-language:EN-ID'> Steven Ooi <Steven.Ooi@ricoh.com.my> <br><b>Sent:</b> Wednesday, October 4, 2023 2:23 PM<br><b>To:</b> Riaz Beg <Riaz.Beg@ricoh-gs.com>; soenwono <soenwono@moderndatasolusi.com>; Dongsun Lee <Dongsun.Lee@kr.ricoh.com>; Genesis Garma <Genesis.Garma@ricoh.com.ph>; Ally Chen <ally.chen@ricoh.com.tw>; Ray Leung <Ray.SC.Leung@ricoh.com.hk><br><b>Cc:</b> #RNL-RAM Shell <ram.shell@ricoh.nl>; Shirleen Yeong <shirleenyeong@servtouch.com>; Amolrada Srivorrapattararkul <Amolrada.Sri@ricoh.co.th>; maithithanhtam <maithithanhtam@sieuthanhricoh.vn><br><b>Subject:</b> RE: Shell Card Readers - Retro fitting and cable swapping of Card Reader - APAC<br><b>Importance:</b> High<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:ZH-CN'>Dear All,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:ZH-CN'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:ZH-CN'>So far, I think we only gotten the confirmation from Singapore, Thailand and Vietnam.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:ZH-CN'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:ZH-CN'><a id=OWAAM9B07878025EC45FCA98FE07C048B6794 href="mailto:soenwono@moderndatasolusi.com"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@soenwono</span></a> <a id=OWAAM81038358FC864441A7720E68D688FEC3 href="mailto:Dongsun.Lee@kr.ricoh.com"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dongsun Lee</span></a> <a id=OWAAM2A082D9E94A24CAB98791B0052A8F2D3 href="mailto:Genesis.Garma@ricoh.com.ph"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Genesis Garma</span></a> <a id=OWAAMF98A94BAEEF14622993305915864B063 href="mailto:ally.chen@ricoh.com.tw"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ally Chen</span></a><a id=OWAAM979D4B9C4B674E51890745887C0DD657 href="mailto:Ray.SC.Leung@ricoh.com.hk"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ray Leung</span></a> please can you confirm the card reader installed was connected to front SOP panel regardless IMC or non IMC models, please?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:ZH-CN'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:ZH-CN'>Appreciate your update latest by this Friday so that we can close this action accordingly.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:ZH-CN'><o:p> </o:p></span></p><div><div><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><span lang=EN-US style='color:#666666;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN'>Thank You</span><span lang=EN-US style='color:#666666;mso-fareast-language:ZH-CN'><o:p></o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="150%" style='width:150.62%;background:white'><tr><td width="77%" style='width:77.56%;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal style='margin-bottom:12.0pt'><span style='color:#666666;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN'>Best Regards,</span><span style='font-size:10.5pt;color:#666666;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN'><o:p></o:p></span></p><p class=MsoNormal><b><span style='color:#666666;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN'>Steven Ooi<o:p></o:p></span></b></p><p class=MsoNormal><span style='color:#666666;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN'>Regional Project Manager<o:p></o:p></span></p><p class=MsoNormal><span style='color:#666666;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN'>Ricoh Global Services Greater Asia Pacific<o:p></o:p></span></p><p class=MsoNormal><span style='color:#666666;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN'>Business Operation Division<o:p></o:p></span></p><p class=MsoNormal><span style='color:black;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN'><a href="mailto:Steven.Ooi@ricoh.com.my"><span style='color:blue'>Steven.Ooi@ricoh.com.my</span></a></span><span style='font-family:DengXian;color:#666666;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#666666;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN'><o:p> </o:p></span></p><p class=MsoNormal><b><i><span style='font-size:8.0pt;color:#1F3864;mso-ligatures:standardcontextual;mso-fareast-language:EN-GB'>**I am sending this message at a time that suits me. I do not expect you to read, reply, or take action on this outside of your regular working hours.**</span></i></b><span lang=EN-GB style='font-size:8.0pt;color:#1F3864;mso-ligatures:standardcontextual;mso-fareast-language:EN-GB'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#666666;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='color:red;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN'>Training : -</span></b><span style='color:black;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN'><o:p></o:p></span></p><p class=MsoNormal><b><span style='color:red;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN'>Vacation : 30 Oct – 08 Nov </span></b><b><span style='font-size:10.5pt;font-family:DengXian;color:red;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN'><o:p></o:p></span></b></p><p class=MsoNormal><b><span style='color:red;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN'>Public Holiday : 28 Sep<o:p></o:p></span></b></p><p class=MsoNormal><span style='color:#666666;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN'><o:p> </o:p></span></p></td><td width="22%" style='width:22.44%;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:10.0pt;color:black;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN'> </span><span style='font-size:10.0pt;font-family:DengXian;color:black;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN'><o:p></o:p></span></p></td></tr></table></div><p class=MsoNormal><span lang=EN-US style='mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN'><o:p> </o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:ZH-CN'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='mso-fareast-language:ZH-CN'>From:</span></b><span lang=EN-US style='mso-fareast-language:ZH-CN'> Riaz Beg <<a href="mailto:Riaz.Beg@ricoh-gs.com">Riaz.Beg@ricoh-gs.com</a>> <br><b>Sent:</b> Wednesday, August 16, 2023 4:43 PM<br><b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Dongsun Lee <<a href="mailto:Dongsun.Lee@kr.ricoh.com">Dongsun.Lee@kr.ricoh.com</a>>; Genesis Garma <<a href="mailto:Genesis.Garma@ricoh.com.ph">Genesis.Garma@ricoh.com.ph</a>>; Shirleen Yeong <<a href="mailto:shirleenyeong@servtouch.com">shirleenyeong@servtouch.com</a>>; Ally Chen <<a href="mailto:ally.chen@ricoh.com.tw">ally.chen@ricoh.com.tw</a>>; maithithanhtam <<a href="mailto:maithithanhtam@sieuthanhricoh.vn">maithithanhtam@sieuthanhricoh.vn</a>>; Amolrada Srivorrapattararkul <<a href="mailto:Amolrada.Sri@ricoh.co.th">Amolrada.Sri@ricoh.co.th</a>><br><b>Cc:</b> #RNL-RAM Shell <<a href="mailto:ram.shell@ricoh.nl">ram.shell@ricoh.nl</a>>; Toby Ablett <<a href="mailto:Toby.Ablett@ricoh-gs.com">Toby.Ablett@ricoh-gs.com</a>>; Ozan Huto <<a href="mailto:Ozan.Huto@ricoh-gs.com">Ozan.Huto@ricoh-gs.com</a>>; Steven Ooi <<a href="mailto:Steven.Ooi@ricoh.com.my">Steven.Ooi@ricoh.com.my</a>><br><b>Subject:</b> Shell Card Readers - Retro fitting and cable swapping of Card Reader - APAC<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p align=center style='margin:5.0pt;text-align:center'><span lang=EN-GB style='color:black'>Internal<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='mso-fareast-language:ZH-CN'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-GB>Hi Team,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB>I would firstly like to thank you for all your efforts in helping with the installation of the card readers across the APAC region.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB>As an overview the LRS Solution is currently being tested in pilot locations across Shell.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB>Whilst testing was being carried out there was a problem with getting some of the devices to respond to the solution. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB>This only seems to be related to the older MPC devices and is to do with the connection on the device.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB>In the old build book and for our solution to work the card readers would work when connected to the rear of the device, but for the LRS solution it does not work.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB>So the actions we potentially need to take are as follows.<o:p></o:p></span></p><ul style='margin-top:0cm' type=disc><li class=MsoListParagraph style='margin-left:0cm;mso-list:l1 level1 lfo3'><span lang=EN-GB>Check current devices on site if the connection for the card reader for MPC models is at the rear of the device or the front SOP panel?<o:p></o:p></span></li><li class=MsoListParagraph style='margin-left:0cm;mso-list:l1 level1 lfo3'><span lang=EN-GB>Any devices which are not connected to the front SOP panel will need to reconnected from the back of the device to the front.<o:p></o:p></span></li><li class=MsoListParagraph style='margin-left:0cm;mso-list:l1 level1 lfo3'><span lang=EN-GB>There was a micro usb cable which connects to the front panel, if this is no longer available a new cable can be purchased and charged to Shell.<o:p></o:p></span></li><li class=MsoListParagraph style='margin-left:0cm;mso-list:l1 level1 lfo3'><span lang=EN-GB>As this is a request to revisit and reconnect it is also a chargeable activity to Shell local.<o:p></o:p></span></li><li class=MsoListParagraph style='margin-left:0cm;mso-list:l1 level1 lfo3'><span lang=EN-GB>Provide list of devices inc serial numbers of which devices have now been converted to SOP panel.<o:p></o:p></span></li></ul><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB>NOTE: Only the card reader cable switch is required here and no actual configuration of the device. If you do encounter any issues once the cable is swapped then you can reach out to the RAM team to help with the remote configuration.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB>I have attached a file with the device numbers I have for you locations and also the new and updated build book for the tech/engineer to follow when refitting the cable for the card reader.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB>It would be great if we can get the activities completed before the end of the month as Shell are starting to look at a global roll out of the solution from September and would be great if we can make sure our sites are ready for the change.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB>If you have any further questions please do reach out to me and I will provide support where I can.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB>Many thanks<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal style='margin-left:.75pt;text-autospace:none'><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-GB'>Riaz Beg</span></b><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-GB'><br>Project Manager<br>Ricoh Global Services<br><b><br>Ricoh Europe PLC</b><br>20 Triton Street, <br>London, NW1 3BF <br>UK <br>Tel: +44 2030333773<br>Mobile: +44 7557082106</span><u><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue;mso-fareast-language:EN-GB'><br><a href="mailto:riaz.beg@ricoh.co.uk"><span style='color:blue'>riaz.beg@ricoh-gs.com</span></a><br><a href="http://www.ricoh.co.uk/"><span style='color:blue'>www.ricoh.co.uk</span><span style='font-size:12.0pt;font-family:"Tms Rmn",serif;color:blue'><br></span></a><o:p></o:p></span></u></p><p class=MsoNormal style='text-autospace:none'><a href="http://www.ricoh.co.uk/"><span lang=EN-GB style='font-size:12.0pt;font-family:"Tms Rmn",serif;color:blue;mso-fareast-language:EN-GB;text-decoration:none'><img border=0 width=88 height=31 style='width:.9166in;height:.3229in' id="Picture_x0020_2" src="cid:image003.png@01DA0BEA.0CF81A50"></span></a><u><span lang=EN-GB style='font-size:12.0pt;font-family:"Tms Rmn",serif;color:blue;mso-fareast-language:EN-GB'><o:p></o:p></span></u></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p></div></div></body></html>