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<meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body><div style="font-size: 13px; font-family: Arial, Helvetica, sans-serif"><div><span style="font-family: Arial, Helvetica, Verdana, sans-serif">Hi Bapak Erik</span><br></div><div><div style=""><div style="font-family: Arial, Helvetica, Verdana, sans-serif; font-size: 13px"><br></div><div style="font-family: Arial, Helvetica, Verdana, sans-serif; font-size: 13px">Selamat Siang</div><div style="font-family: Arial, Helvetica, Verdana, sans-serif; font-size: 13px"><br></div><div style=""><font face="Arial, Helvetica, Verdana, sans-serif">Menanggapi email yang disampaikan sebelumnya, terkait kendala email bisa diinformasikan detail error yang dialami untuk kami review terlebih dahulu Pak.</font></div><div style=""><font face="Arial, Helvetica, Verdana, sans-serif"><br></font></div><div style=""><font face="Arial, Helvetica, Verdana, sans-serif">Kemudian apabila kami cek untuk websitenya dapat diakses dengan baik.</font><br></div><div style="">Berikut untuk evidencenya :<br></div><div style=""><img src="cid:0.28869215460.8512006345975966828.18d9b958b5b__inline__img__src" style="padding: 0px; max-width: 100%; box-sizing: border-box; width: 521px; height: auto" data-zdeskdocid="img_26157822700465005" class="x_131565871docsimage" data-zdeskdocselectedclass="best"><br></div><div style=""><br></div><div style=""><div>Berikut adalah beberapa cara yang dapat Bapak lakukan untuk mengecek dan mengamankan website melalui cPanel:</div><div>1. Lakukan pengecekan menyluruh terkait file website yang digunakan, karena kami khawatir telah disusupi oleh malware</div><div>2. Reset Password cPanel dengan kombinasi huruf , huruf besar angka dan simbol serta minimal 10 karakter</div><div>3. Selalu scan setiap device yang digunakan untuk melakukan akses cPanel dan webmail domain moderninternasional.co.id</div></div><div style="font-family: Arial, Helvetica, Verdana, sans-serif; font-size: 13px"><br></div><div style="font-family: Arial, Helvetica, Verdana, sans-serif; font-size: 13px">Sekian informasi yang kami dapat sampaikan.</div><div style="font-family: Arial, Helvetica, Verdana, sans-serif; font-size: 13px"><br></div><div style="font-family: Arial, Helvetica, Verdana, sans-serif; font-size: 13px">Terima kasih atas perhatian dan kerjasamanya.</div><div style="font-family: Arial, Helvetica, Verdana, sans-serif; font-size: 13px"><br></div><div style="font-family: Arial, Helvetica, Verdana, sans-serif; font-size: 13px"><b>Penilaian Anda sangat membantu perbaikan dan evaluasi pelayanan kami. Ketika tiket pengaduan Anda kami tutup akan ada otomatis link survei kepuasan pelanggan di mailbox Anda. Mohon untuk memberikan penilaian Anda. </b></div><div style="font-family: Arial, Helvetica, Verdana, sans-serif; font-size: 13px"><br></div><div style="font-family: Arial, Helvetica, Verdana, sans-serif; font-size: 13px">Regards</div><div style="font-family: Arial, Helvetica, Verdana, sans-serif; font-size: 13px"><br></div><div style="font-family: Arial, Helvetica, Verdana, sans-serif; font-size: 13px">Fadil Roza</div><div style="font-family: Arial, Helvetica, Verdana, sans-serif; font-size: 13px">Product Operation Support </div><div style="font-family: Arial, Helvetica, Verdana, sans-serif; font-size: 13px">-----------------------------------------------------------</div><div style="font-family: Arial, Helvetica, Verdana, sans-serif; font-size: 13px">PT. Biznet Gio Nusantara</div><div style="font-family: Arial, Helvetica, Verdana, sans-serif; font-size: 13px">MidPlaza 1, 7th Floor. Jl. Jend. Sudirman Kav 10-11. Jakarta 10220 - Indonesia.</div><div style="font-family: Arial, Helvetica, Verdana, sans-serif; font-size: 13px">-----------------------------------------------------------</div><div style="font-family: Arial, Helvetica, Verdana, sans-serif; font-size: 13px"><br></div><div style="font-family: Arial, Helvetica, Verdana, sans-serif; font-size: 13px"><b>Click </b><a target="_blank" rel="noreferrer" href="https://forms.office.com/pages/responsepage.aspx?id=XQ4KqY9wzUajgKCuQ1bmF0RvpCSCHyJGtIPpna00kaxUMlIzM1YzUEYzOVNHMzdKQ0ZJVllUUkJEUyQlQCN0PWcu"><b>here</b></a><b> to submit your feature request.</b></div><div style="font-family: Arial, Helvetica, Verdana, sans-serif; font-size: 13px"><br></div><div style="font-family: Arial, Helvetica, Verdana, sans-serif; font-size: 13px">The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments.</div></div></div><div title="sign_holder::end"></div><div><br>---- on Mon, 12 Feb 2024 11:18:56 +0700 <b> "erik"<erik@moderndatasolusi.com> </b> wrote ---- <br></div><div title="beforequote:::"></div><div><blockquote style="border-left: 1px dotted rgb(229, 229, 229); margin-left: 5px; padding-left: 5px" spellcheck="false"><div><div class="zm_6561897799268282879_parse_5702588952343858691" style=""><div class="x_618165392WordSection1"><p class="x_131565871MsoNormal"><span style="">Dear pak Fadil,</span></p><p class="x_131565871MsoNormal"><span style=""> </span></p><p class="x_131565871MsoNormal"><span style="">Mohon dapat dilakukan ASAP pak Fadil,</span></p><p class="x_131565871MsoNormal"><span style="">karena berimbas ke Bisnis kami</span></p><p class="x_131565871MsoNormal"><span style=""> </span></p><p class="x_131565871MsoNormal"><span style="">Terima Kasih</span></p><p class="x_131565871MsoNormal"><span style=""> </span></p><div><p class="x_131565871MsoNormal"><img src="cid:1.28869215460.3544785144504072876.18d9b958b5b__inline__img__src" style="width: 2.5138in; height: 2.4791in; max-width: 100%" height="238" width="241"><span style=""></span></p></div><p class="x_131565871MsoNormal"><span style=""> </span></p><div><div style="border: none; border-top: solid rgb(225, 225, 225) 1pt; padding: 3pt 0cm 0cm 0cm"><p class="x_131565871MsoNormal"><b><span>From:</span></b><span> Fadil Roza <support@biznetgio.com> <br><b>Sent:</b> Monday, 12 February 2024 11:07<br><b>To:</b> erik <erik@moderndatasolusi.com><br><b>Cc:</b> support@biznetgio.com; 'rudhy' <rudhy@moderndatasolusi.com>; 'it team' <it.team@moderndatasolusi.com>; putri@moderndatasolusi.com; 'kalam' <kalam@moderndatasolusi.com>; ivan.budiman@moderndatasolusi.com; 'rudhy romadhona' <rudhy@moderninternasional.co.id>; 'support' <support@neo.id><br><b>Subject:</b> Re:[## 327231 ##] Tidak bisa login di cpanel dan website kami (https://moderninternasional.co.id) kena hack</span></p></div></div><p class="x_131565871MsoNormal"> </p><div><div><p class="x_131565871MsoNormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif">Hi Bapak Erick</span></p></div><div><div><div><p class="x_131565871MsoNormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif"> </span></p></div><div><p class="x_131565871MsoNormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif">Selamat Siang</span></p></div><div><p class="x_131565871MsoNormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif"> </span></p></div><div><p class="x_131565871MsoNormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif">Menanggapi email yang disampaikan sebelumnya, terkait hal ini kami review terlebih dahulu ya Pak.</span></p></div><div><p class="x_131565871MsoNormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif"> </span></p></div><div><p class="x_131565871MsoNormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif">Mohon berkenan dapat menunggu update informasi selanjutnya dari sisi kami.</span></p></div><div><p class="x_131565871MsoNormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif"> </span></p></div><div><p class="x_131565871MsoNormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif">Sekian informasi yang kami dapat sampaikan.</span></p></div><div><p class="x_131565871MsoNormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif"> </span></p></div><div><p class="x_131565871MsoNormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif">Terima kasih atas perhatian dan kerjasamanya.</span></p></div><div><p class="x_131565871MsoNormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif"> </span></p></div><div><p class="x_131565871MsoNormal"><b><span style="font-size: 10pt; font-family: "Arial", sans-serif">Penilaian Anda sangat membantu perbaikan dan evaluasi pelayanan kami. Ketika tiket pengaduan Anda kami tutup akan ada otomatis link survei kepuasan pelanggan di mailbox Anda. Mohon untuk memberikan penilaian Anda. </span></b><span style="font-size: 10pt; font-family: "Arial", sans-serif"></span></p></div><div><p class="x_131565871MsoNormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif"> </span></p></div><div><p class="x_131565871MsoNormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif">Regards</span></p></div><div><p class="x_131565871MsoNormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif"> </span></p></div><div><p class="x_131565871MsoNormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif">Fadil Roza</span></p></div><div><p class="x_131565871MsoNormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif">Product Operation Support </span></p></div><div><p class="x_131565871MsoNormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif">-----------------------------------------------------------</span></p></div><div><p class="x_131565871MsoNormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif">PT. Biznet Gio Nusantara</span></p></div><div><p class="x_131565871MsoNormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif">MidPlaza 1, 7th Floor. Jl. Jend. Sudirman Kav 10-11. Jakarta 10220 - Indonesia.</span></p></div><div><p class="x_131565871MsoNormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif">-----------------------------------------------------------</span></p></div><div><p class="x_131565871MsoNormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif"> </span></p></div><div><p class="x_131565871MsoNormal"><b><span style="font-size: 10pt; font-family: "Arial", sans-serif">Click </span></b><span style="font-size: 10pt; font-family: "Arial", sans-serif"><a target="_blank" rel="noreferrer" href="https://forms.office.com/pages/responsepage.aspx?id=XQ4KqY9wzUajgKCuQ1bmF0RvpCSCHyJGtIPpna00kaxUMlIzM1YzUEYzOVNHMzdKQ0ZJVllUUkJEUyQlQCN0PWcu"><b>here</b></a><b> to submit your feature request.</b></span></p></div><div><p class="x_131565871MsoNormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif"> </span></p></div><div><p class="x_131565871MsoNormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif">The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments.</span></p></div></div></div><div><p class="x_131565871MsoNormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif"><br>---- on Mon, 12 Feb 2024 10:44:03 +0700 <b>"erik"<<a target="_blank" rel="noreferrer" href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>> </b>wrote ---- </span></p></div><div><blockquote style="border: none; border-left: dotted rgb(229, 229, 229) 1pt; padding: 0cm 0cm 0cm 4pt; margin-left: 3.75pt; margin-top: 5pt; margin-bottom: 5pt"><div><div><div><p class="x_618165392x944916553msonormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif">Dear Biznet,</span></p><p class="x_618165392x944916553msonormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif"> </span></p><p class="x_618165392x944916553msonormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif">Mohon bantuannya untuk mengeskalasi problem website kami</span></p><p class="x_618165392x944916553msonormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif">Yang terblock oleh kominfo (karena sebelumnya website terkena hack)</span></p><p class="x_618165392x944916553msonormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif">Dan berimbas ke Email Kami</span></p><p class="x_618165392x944916553msonormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif"> </span></p><p class="x_618165392x944916553msonormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif"><img src="cid:2.28869215460.6237305464705961065.18d9b958b5b__inline__img__src" style="width: 5.618in; height: 3.6388in; max-width: 100%" height="349" width="539" border="0"></span><span style="font-size: 10pt; font-family: "Arial", sans-serif"></span></p><p class="x_618165392x944916553msonormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif"> </span></p><p class="x_618165392x944916553msonormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif" lang="IT">Adapun pertanyaan dari management kami perihal mengapa </span><span style="font-size: 10pt; font-family: "Arial", sans-serif"></span></p><p class="x_618165392x944916553msonormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif" lang="IT">Website kami sebelumnya bisa tertembus dan terkena hack dari Luar</span><span style="font-size: 10pt; font-family: "Arial", sans-serif"></span></p><p class="x_618165392x944916553msonormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif" lang="IT"> </span><span style="font-size: 10pt; font-family: "Arial", sans-serif"></span></p><p class="x_618165392x944916553msonormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif">Jika ada lognya akan lebih baik untuk pertanggung jawaban kami ke management</span></p><p class="x_618165392x944916553msonormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif"> </span></p><div><p class="x_618165392x944916553msonormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif"><img src="cid:3.28869215460.3292419765879940095.18d9b958b5b__inline__img__src" style="width: 2.5138in; height: 2.4791in; max-width: 100%" height="238" width="241" border="0"></span><span style="font-size: 10pt; font-family: "Arial", sans-serif"></span></p></div><p class="x_618165392x944916553msonormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif"> </span></p><div><div style="border: none; border-top: solid rgb(225, 225, 225) 1pt; padding: 3pt 0cm 0cm 0cm"><p class="x_618165392x944916553msonormal"><b><span style="font-size: 10pt; font-family: "Arial", sans-serif">From:</span></b><span style="font-size: 10pt; font-family: "Arial", sans-serif"> Rudhy Romadhona <<a target="_blank" rel="noreferrer" href="mailto:rudhy@moderninternasional.co.id">rudhy@moderninternasional.co.id</a>> <br><b>Sent:</b> Friday, 09 February 2024 09:52<br><b>To:</b> Support <<a target="_blank" rel="noreferrer" href="mailto:support@biznetgio.com">support@biznetgio.com</a>>; Support <<a target="_blank" rel="noreferrer" href="mailto:support@neo.id">support@neo.id</a>><br><b>Cc:</b> Erik <<a target="_blank" rel="noreferrer" href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>>; Rudhy <<a target="_blank" rel="noreferrer" href="mailto:rudhy@moderndatasolusi.com">rudhy@moderndatasolusi.com</a>>; It Team <<a target="_blank" rel="noreferrer" href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>><br><b>Subject:</b> Tidak bisa login di cpanel dan website kami (<a target="_blank" rel="noreferrer" href="https://moderninternasional.co.id">https://moderninternasional.co.id</a>) kena hack</span></p></div></div><p class="x_618165392x944916553msonormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif"> </span></p><p><span style="font-size: 10pt; font-family: "Verdana", sans-serif">Dear Biznet,</span><span style="font-size: 10pt; font-family: "Arial", sans-serif"></span></p><p><span style="font-size: 10pt; font-family: "Verdana", sans-serif"> </span><span style="font-size: 10pt; font-family: "Arial", sans-serif"></span></p><p><span style="font-size: 10pt; font-family: "Verdana", sans-serif">Mohon bantuannya website kami kena hack tampilan website kami (<a target="_blank" rel="noreferrer" href="https://moderninternasional.co.id">https://moderninternasional.co.id</a>) jadi seperti ini:</span><span style="font-size: 10pt; font-family: "Arial", sans-serif"></span></p><p><span style="font-size: 10pt; font-family: "Verdana", sans-serif"><img src="cid:4.28869215460.3061606696267331016.18d9b958b5b__inline__img__src" style="width: 14.2291in; height: 7.5972in; max-width: 100%" height="729" width="1366" border="0"></span><span style="font-size: 10pt; font-family: "Arial", sans-serif"></span></p><p><span style="font-size: 10pt; font-family: "Verdana", sans-serif"> </span><span style="font-size: 10pt; font-family: "Arial", sans-serif"></span></p><p><span style="font-size: 10pt; font-family: "Verdana", sans-serif">dan kami tidak bisa login di cpanel.</span><span style="font-size: 10pt; font-family: "Arial", sans-serif"></span></p><p><span style="font-size: 10pt; font-family: "Verdana", sans-serif">url cpanel: <a target="_blank" rel="noreferrer" href="https://web10-cpn.neohosting.id:2083">https://web10-cpn.neohosting.id:2083</a></span><span style="font-size: 10pt; font-family: "Arial", sans-serif"></span></p><p><span style="font-size: 10pt; font-family: "Verdana", sans-serif">username: admmodern</span><span style="font-size: 10pt; font-family: "Arial", sans-serif"></span></p><p><span style="font-size: 10pt; font-family: "Verdana", sans-serif"> </span><span style="font-size: 10pt; font-family: "Arial", sans-serif"></span></p><p><span style="font-size: 10pt; font-family: "Verdana", sans-serif">padahal sudah kami input sesuai yg tertera di portal kami</span><span style="font-size: 10pt; font-family: "Arial", sans-serif"></span></p><p><span style="font-size: 10pt; font-family: "Verdana", sans-serif"><img src="cid:5.28869215460.4698168954352672457.18d9b958b5b__inline__img__src" style="width: 14.1041in; height: 6.368in; max-width: 100%" height="611" width="1354" border="0"></span><span style="font-size: 10pt; font-family: "Arial", sans-serif"></span></p><p><span style="font-size: 10pt; font-family: "Verdana", sans-serif"> </span><span style="font-size: 10pt; font-family: "Arial", sans-serif"></span></p><p><span style="font-size: 10pt; font-family: "Verdana", sans-serif">Mohon bisa diperbaiki agar website dan cpanel kami bisa diakses seperti semula.</span><span style="font-size: 10pt; font-family: "Arial", sans-serif"></span></p><p><span style="font-size: 10pt; font-family: "Verdana", sans-serif">Atas perhatiannya diucapkan terima kasih.</span><span style="font-size: 10pt; font-family: "Arial", sans-serif"></span></p><p><span style="font-size: 10pt; font-family: "Verdana", sans-serif"> </span><span style="font-size: 10pt; font-family: "Arial", sans-serif"></span></p><p><span style="font-size: 10pt; font-family: "Verdana", sans-serif">Salam,</span><span style="font-size: 10pt; font-family: "Arial", sans-serif"></span></p><p><span style="font-size: 10pt; font-family: "Verdana", sans-serif">Rudhy</span><span style="font-size: 10pt; font-family: "Arial", sans-serif"></span></p></div></div></div></blockquote></div><div><p class="x_131565871MsoNormal"><span style="font-size: 10pt; font-family: "Arial", sans-serif"> </span></p></div></div><p class="x_131565871MsoNormal"> </p></div></div></div></blockquote></div><div><br></div></div><div id="ZDeskInteg"></div><br></body></html>