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Internal<br>
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<p class="MsoNormal">Hi Sun Sun, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Just to clarify, so they have been configured already and now is just to push SLNX?
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Please confirm<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline">
<span style="mso-ligatures:standardcontextual;mso-fareast-language:PL">Kind regards,</span><span style="mso-fareast-language:PL"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline">
<b><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual">Irena Kniazielska</span></b><span lang="EN-GB" style="font-family:"Arial",sans-serif;mso-ligatures:standardcontextual"><br>
<span style="color:black">Global Accounts Coordinator</span><br>
<b><span style="color:black">Ricoh Business Services Polska Sp. z o.o.</span></b><br>
<span style="color:black">Olivia Business Centre</span><br>
<span style="color:black">Al. Grunwaldzka 472C</span><br>
<span style="color:black">80-309</span> Gdansk<br>
<span style="color:black">Poland</span><u><span style="color:blue"><br>
</span><span style="color:#4472C4">irena.kniazielska</span></u></span><span lang="PL" style="font-family:"Arial",sans-serif;color:#4472C4;mso-ligatures:standardcontextual"><a href="mailto:Name.surname@ricoh-europe.com" target="_blank"><span lang="EN-GB" style="color:#4472C4">@ricoh-europe.com</span></a></span><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:#4472C4;mso-ligatures:standardcontextual"><br>
<u><a href="http://www.ricoh-europe.com/"><span style="color:#4472C4">www.ricoh-europe.com</span></a></u></span><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><b><span lang="EN-GB" style="font-family:"Book Antiqua",serif;color:#C00000;mso-ligatures:standardcontextual">Annual leave planned:</span></b><span lang="EN-GB" style="font-family:"Book Antiqua",serif;color:#C00000;mso-ligatures:standardcontextual">
</span><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#00B050;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.5pt;font-family:"Century",serif;color:red;mso-ligatures:standardcontextual;mso-fareast-language:PL"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><a href="http://www.ricoh-europe.com/"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="88" height="31" style="width:.9166in;height:.3229in" id="Picture_x0020_15" src="cid:image002.png@01DA6029.D54845A0"></span></a><b><span lang="EN-GB" style="font-family:"Arial",sans-serif;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-GB" style="mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="http://www.facebook.com/ricoheurope"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_16" src="cid:image003.png@01DA6029.D54845A0"></span></a><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> <a href="http://www.twitter.com/ricoheurope"><span style="color:black;mso-ligatures:none;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_17" src="cid:image004.png@01DA6029.D54845A0"></span><span style="color:black"> </span></a> <a href="http://www.youtube.com/ricoheurope"><span style="color:black;mso-ligatures:none;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_18" src="cid:image005.png@01DA6029.D54845A0"></span><span style="color:black"> </span></a> </span><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Soenwono <soenwono@moderndatasolusi.com> <br>
<b>Sent:</b> Thursday, February 15, 2024 4:08 PM<br>
<b>To:</b> Irena Kniazielska <Irena.Kniazielska@ricoh-europe.com>; idris@moderndatasolusi.com; #RES-Barcelona-Haleon <Haleon.support@ricoh.es><br>
<b>Cc:</b> Reece Middleton <Reece.Middleton@ricoh-europe.com>; Patricia Foong Swee See <Patricia.Foong@ricoh.com.my>; Justina Sim <Justina.sim@ricoh.com.my>; henry.sutanto@moderndatasolusi.com; erik@moderndatasolusi. com <erik@moderndatasolusi.com>; it.team@moderndatasolusi.com;
'Gilang' <gilang@moderndatasolusi.com>; helpdesk@moderndatasolusi.com<br>
<b>Subject:</b> RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-ID" style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-ID"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><u>Hi Irena & GSSC team,<o:p></o:p></u></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal">Update from my engineer team is they have install 3 loaner units following instruction inside the buildbook. Now it is in erase memory step and will takes around 4 hours to complete. My team has left haleon site and will
<span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">c</span>ontinue tomorrow morning 6 am lo<span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">c</span>al time.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Please have your GSSC team to stand by tomorrow. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you. <b><u><o:p></o:p></u></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">T: +62 21-27937489<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">F: +62 21-27937486<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">M: +62-87771697791<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><a href="http://www.moderndatasolusi.com/"><span style="color:blue">www.moderndatasolusi.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">PT MODERN DATA SOLUSI
<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none">JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan
12240</span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><img border="0" width="195" height="84" style="width:2.0312in;height:.875in" id="Picture_x0020_14" src="cid:image006.png@01DA6029.D54845A0"></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>
<br>
<b>Sent:</b> 15 February 2024 17:22<br>
<b>To:</b> 'Irena Kniazielska' <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>; 'idris@moderndatasolusi.com' <<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>>; '#RES-Barcelona-Haleon' <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><br>
<b>Cc:</b> 'Reece Middleton' <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; 'Patricia Foong Swee See' <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; 'Justina Sim' <<a href="mailto:Justina.sim@ricoh.com.my">Justina.sim@ricoh.com.my</a>>;
'henry.sutanto@moderndatasolusi.com' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; erik@moderndatasolusi. com (<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>) <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>>;
'it.team@moderndatasolusi.com' <<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>>; 'Gilang' <<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>>; 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>><br>
<b>Subject:</b> RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u>Hi Irena & GSSC team,<o:p></o:p></u></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Noted. sorry for this delay. I already checked and confirm the engineer will visit HALEON Pulogadung today. they will arrive around 6 pm Jakarta time.
<o:p></o:p></p>
<p class="MsoNormal">Because its already late and time is very short, my team will maximize to install 1 unit and continue the rest tomorrow.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">T: +62 21-27937489<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">F: +62 21-27937486<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">M: +62-87771697791<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><a href="http://www.moderndatasolusi.com/"><span style="color:blue">www.moderndatasolusi.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">PT MODERN DATA SOLUSI
<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none">JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan
12240</span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><img border="0" width="195" height="84" style="width:2.0312in;height:.875in" id="Picture_x0020_13" src="cid:image006.png@01DA6029.D54845A0"></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>
<br>
<b>Sent:</b> 13 February 2024 21:06<br>
<b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; 'idris@moderndatasolusi.com' <<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>>; #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><br>
<b>Cc:</b> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Justina Sim <<a href="mailto:Justina.sim@ricoh.com.my">Justina.sim@ricoh.com.my</a>>;
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a><br>
<b>Subject:</b> RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.<o:p></o:p></p>
</div>
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<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
<p align="center" style="margin:5.0pt;text-align:center"><span style="color:black">Internal<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Hi <a id="OWAAM80EE1EE4564041F7972FD25F1B05A008" href="mailto:Haleon.support@ricoh.es">
<span style="font-family:"Calibri",sans-serif;text-decoration:none">@#RES-Barcelona-Haleon</span></a>,
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Please see below. Installation of 3 loaner devices is planned on Thursday, 15/02/2024 in Indonesia. Unfortunately, I don’t know the time that this will happen.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Below are SN:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-ID" style="font-size:9.0pt;font-family:"Lato",sans-serif;color:#151920;background:white">- G586PB00952</span><span lang="EN-ID" style="font-size:9.0pt;font-family:"Lato",sans-serif;color:#151920"><br>
<span style="background:white">- G588P500970</span><br>
<span style="background:white">- G587P400661<o:p></o:p></span></span></p>
<p class="MsoNormal"><span lang="EN-ID" style="font-size:9.0pt;font-family:"Lato",sans-serif;color:#151920;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal">They will replace : PULMFP004: IP 10.237.196.212, PULMFP005: IP 10.237.196.213 & PULMFP007: IP 10.237.196.214.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><a id="OWAAMFDE05BF811AD4CA3B62B808BB5445FE7" href="mailto:soenwono@moderndatasolusi.com"><span style="font-family:"Calibri",sans-serif;text-decoration:none">@soenwono</span></a>, please ensure the technician follows the attached Build
Book and once device is configured contact GSSC on <a href="mailto:haleon.support@ricoh.es">
haleon.support@ricoh.es</a> to push slnx. Please note the technician cannot leave the site until confirmed all is working well.
<o:p></o:p></p>
<p class="MsoNormal">Haleon labels were already sent previously by Patricia. Please ensure they are attached to devices.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline">
<span style="mso-ligatures:standardcontextual;mso-fareast-language:PL">Kind regards,</span><span style="mso-fareast-language:PL"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline">
<b><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual">Irena Kniazielska</span></b><span lang="EN-GB" style="font-family:"Arial",sans-serif;mso-ligatures:standardcontextual"><br>
<span style="color:black">Global Accounts Coordinator</span><br>
<b><span style="color:black">Ricoh Business Services Polska Sp. z o.o.</span></b><br>
<span style="color:black">Olivia Business Centre</span><br>
<span style="color:black">Al. Grunwaldzka 472C</span><br>
<span style="color:black">80-309</span> Gdansk<br>
<span style="color:black">Poland</span><u><span style="color:blue"><br>
</span><span style="color:#4472C4">irena.kniazielska</span></u></span><a href="mailto:Name.surname@ricoh-europe.com" target="_blank"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:#4472C4;mso-ligatures:standardcontextual">@ricoh-europe.com</span></a><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:#4472C4;mso-ligatures:standardcontextual"><br>
</span><a href="http://www.ricoh-europe.com/"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:#4472C4;mso-ligatures:standardcontextual">www.ricoh-europe.com</span></a><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:#4472C4;mso-ligatures:standardcontextual"></span><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><b><span lang="EN-GB" style="font-family:"Book Antiqua",serif;color:#C00000;mso-ligatures:standardcontextual">Annual leave planned:</span></b><span lang="EN-GB" style="font-family:"Book Antiqua",serif;color:#C00000;mso-ligatures:standardcontextual">
</span><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#00B050;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.5pt;font-family:"Century",serif;color:red;mso-ligatures:standardcontextual;mso-fareast-language:PL"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><a href="http://www.ricoh-europe.com/"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="88" height="31" style="width:.9166in;height:.3229in" id="Picture_x0020_1" src="cid:image002.png@01DA6029.D54845A0"></span></a><b><span lang="EN-GB" style="font-family:"Arial",sans-serif;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-GB" style="mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="http://www.facebook.com/ricoheurope"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_4" src="cid:image003.png@01DA6029.D54845A0"></span></a><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><a href="http://www.twitter.com/ricoheurope"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_3" src="cid:image004.png@01DA6029.D54845A0"></span><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span></a><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><a href="http://www.youtube.com/ricoheurope"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_12" src="cid:image005.png@01DA6029.D54845A0"></span><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span></a><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Irena Kniazielska <br>
<b>Sent:</b> Tuesday, February 13, 2024 11:28 AM<br>
<b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>;
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>; 'idris@moderndatasolusi.com' <<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>>; 'Ivan Budiman' <<a href="mailto:ivan.budiman@moderndatasolusi.com">ivan.budiman@moderndatasolusi.com</a>>;
<a href="mailto:rgs.support@ricoh.com.my">rgs.support@ricoh.com.my</a><br>
<b>Cc:</b> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Justina Sim <<a href="mailto:Justina.sim@ricoh.com.my">Justina.sim@ricoh.com.my</a>>;
#RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><br>
<b>Subject:</b> RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">HI <a id="OWAAM7C4C2A579DBF4563AE1FB7B9C7481FD1" href="mailto:soenwono@moderndatasolusi.com">
<span style="font-family:"Calibri",sans-serif;text-decoration:none">@soenwono</span></a><a id="OWAAM6B465E7CFED74B78B2EB806329A19961" href="mailto:idris@moderndatasolusi.com"><span style="font-family:"Calibri",sans-serif;text-decoration:none">@'idris@moderndatasolusi.com'</span></a>,
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Just have been informed the installation is planned for Thursday.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">As you know this is manufacturing site, they need these printers to be fully operational as soon as possible.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Can you please advise if you can send field technician today?
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you<o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline">
<span style="mso-ligatures:standardcontextual;mso-fareast-language:PL">Kind regards,</span><span style="mso-fareast-language:PL"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline">
<b><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual">Irena Kniazielska</span></b><span lang="EN-GB" style="font-family:"Arial",sans-serif;mso-ligatures:standardcontextual"><br>
<span style="color:black">Global Accounts Coordinator</span><br>
<b><span style="color:black">Ricoh Business Services Polska Sp. z o.o.</span></b><br>
<span style="color:black">Olivia Business Centre</span><br>
<span style="color:black">Al. Grunwaldzka 472C</span><br>
<span style="color:black">80-309</span> Gdansk<br>
<span style="color:black">Poland</span><u><span style="color:blue"><br>
</span><span style="color:#4472C4">irena.kniazielska</span></u></span><a href="mailto:Name.surname@ricoh-europe.com" target="_blank"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:#4472C4;mso-ligatures:standardcontextual">@ricoh-europe.com</span></a><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:#4472C4;mso-ligatures:standardcontextual"><br>
</span><a href="http://www.ricoh-europe.com/"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:#4472C4;mso-ligatures:standardcontextual">www.ricoh-europe.com</span></a><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:#4472C4;mso-ligatures:standardcontextual"></span><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><b><span lang="EN-GB" style="font-family:"Book Antiqua",serif;color:#C00000;mso-ligatures:standardcontextual">Annual leave planned:</span></b><span lang="EN-GB" style="font-family:"Book Antiqua",serif;color:#C00000;mso-ligatures:standardcontextual">
29<sup>th</sup> Jan- 2<sup>nd</sup> Feb 2024, 9<sup>th</sup> Feb</span><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#00B050;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.5pt;font-family:"Century",serif;color:red;mso-ligatures:standardcontextual;mso-fareast-language:PL"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><a href="http://www.ricoh-europe.com/"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="88" height="31" style="width:.9166in;height:.3229in" id="Picture_x0020_5" src="cid:image002.png@01DA6029.D54845A0"></span></a><b><span lang="EN-GB" style="font-family:"Arial",sans-serif;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-GB" style="mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="http://www.facebook.com/ricoheurope"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_6" src="cid:image003.png@01DA6029.D54845A0"></span></a><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><a href="http://www.twitter.com/ricoheurope"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_7" src="cid:image004.png@01DA6029.D54845A0"></span><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span></a><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><a href="http://www.youtube.com/ricoheurope"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_8" src="cid:image005.png@01DA6029.D54845A0"></span><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span></a><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Irena Kniazielska <br>
<b>Sent:</b> Tuesday, February 13, 2024 11:03 AM<br>
<b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>;
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>; 'idris@moderndatasolusi.com' <<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>>; 'Ivan Budiman' <<a href="mailto:ivan.budiman@moderndatasolusi.com">ivan.budiman@moderndatasolusi.com</a>><br>
<b>Cc:</b> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Justina Sim <<a href="mailto:Justina.sim@ricoh.com.my">Justina.sim@ricoh.com.my</a>>;
#RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><br>
<b>Subject:</b> FW: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.<br>
<b>Importance:</b> High<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">HI <a id="OWAAM710D75B8176B4569B03595ECE6D7A6A9" href="mailto:soenwono@moderndatasolusi.com">
<span style="font-family:"Calibri",sans-serif;text-decoration:none">@soenwono</span></a>,
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Can you please advise when the installation of the loaner devices will take place?
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The customer has informed they have been delivered and left.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Please provide response asap as I need to provide requested information to central customer.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you. <o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline">
<span style="mso-ligatures:standardcontextual;mso-fareast-language:PL">Kind regards,</span><span style="mso-fareast-language:PL"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline">
<b><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual">Irena Kniazielska</span></b><span lang="EN-GB" style="font-family:"Arial",sans-serif;mso-ligatures:standardcontextual"><br>
<span style="color:black">Global Accounts Coordinator</span><br>
<b><span style="color:black">Ricoh Business Services Polska Sp. z o.o.</span></b><br>
<span style="color:black">Olivia Business Centre</span><br>
<span style="color:black">Al. Grunwaldzka 472C</span><br>
<span style="color:black">80-309</span> Gdansk<br>
<span style="color:black">Poland</span><u><span style="color:blue"><br>
</span><span style="color:#4472C4">irena.kniazielska</span></u></span><a href="mailto:Name.surname@ricoh-europe.com" target="_blank"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:#4472C4;mso-ligatures:standardcontextual">@ricoh-europe.com</span></a><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:#4472C4;mso-ligatures:standardcontextual"><br>
</span><a href="http://www.ricoh-europe.com/"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:#4472C4;mso-ligatures:standardcontextual">www.ricoh-europe.com</span></a><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:#4472C4;mso-ligatures:standardcontextual"></span><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><b><span lang="EN-GB" style="font-family:"Book Antiqua",serif;color:#C00000;mso-ligatures:standardcontextual">Annual leave planned:</span></b><span lang="EN-GB" style="font-family:"Book Antiqua",serif;color:#C00000;mso-ligatures:standardcontextual">
29<sup>th</sup> Jan- 2<sup>nd</sup> Feb 2024, 9<sup>th</sup> Feb</span><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#00B050;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.5pt;font-family:"Century",serif;color:red;mso-ligatures:standardcontextual;mso-fareast-language:PL"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><a href="http://www.ricoh-europe.com/"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="88" height="31" style="width:.9166in;height:.3229in" id="Picture_x0020_9" src="cid:image002.png@01DA6029.D54845A0"></span></a><b><span lang="EN-GB" style="font-family:"Arial",sans-serif;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-GB" style="mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="http://www.facebook.com/ricoheurope"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_2" src="cid:image003.png@01DA6029.D54845A0"></span></a><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><a href="http://www.twitter.com/ricoheurope"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_10" src="cid:image004.png@01DA6029.D54845A0"></span><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span></a><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><a href="http://www.youtube.com/ricoheurope"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_11" src="cid:image005.png@01DA6029.D54845A0"></span><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span></a><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Kalpana Lambert - EW <<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>>
<br>
<b>Sent:</b> Tuesday, February 13, 2024 10:55 AM<br>
<b>To:</b> Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>><br>
<b>Subject:</b> FW: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p align="center" style="margin:5.0pt;text-align:center"><span lang="EN-GB" style="color:black">Internal<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<div>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-GB" style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-GB"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Aptos",sans-serif">fyi<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Hari Prabowo <<a href="mailto:hari.x.prabowo@haleon.com">hari.x.prabowo@haleon.com</a>>
<br>
<b>Sent:</b> Tuesday, February 13, 2024 5:57 AM<br>
<b>To:</b> reece.middleton <<a href="mailto:reece.middleton@ricoh-europe.com">reece.middleton@ricoh-europe.com</a>>; #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; 'Patricia Foong' <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;
Kalpana Lambert - EW <<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>><br>
<b>Cc:</b> Rozaini Zainul Rashid <<a href="mailto:rozaini.x.zainulrashid@haleon.com">rozaini.x.zainulrashid@haleon.com</a>>; Arunkumar Vijayakumar - EW <<a href="mailto:arunkumar.x.vijayakumar@haleon.com">arunkumar.x.vijayakumar@haleon.com</a>>; Phanish M <<a href="mailto:phanish.x.m@haleon.com">phanish.x.m@haleon.com</a>>;
Banu Windarto - EW <<a href="mailto:banu.x.windarto@haleon.com">banu.x.windarto@haleon.com</a>>; Endri Cahyanti <<a href="mailto:endri.x.cahyanti@haleon.com">endri.x.cahyanti@haleon.com</a>>; Ahmad Hilmi <<a href="mailto:ahmad.f.hilmi@haleon.com">ahmad.f.hilmi@haleon.com</a>>;
Mita Tampubolon <<a href="mailto:mita.o.tampubolon@haleon.com">mita.o.tampubolon@haleon.com</a>>; Robitah Abdelhamed <<a href="mailto:robitah.a.abdelhamed@haleon.com">robitah.a.abdelhamed@haleon.com</a>>; Novi Ernawati <<a href="mailto:novi.x.ernawati@haleon.com">novi.x.ernawati@haleon.com</a>>;
Yudi Afrianto <<a href="mailto:yudi.x.afrianto@haleon.com">yudi.x.afrianto@haleon.com</a>>; Heather Petersen <<a href="mailto:Heather.Petersen@ricoh-europe.com">Heather.Petersen@ricoh-europe.com</a>><br>
<b>Subject:</b> RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.<o:p></o:p></p>
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<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ID">Thanks Pak Yudi!<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ID">Hello </span><a id="OWAAME4748657624248ADABCF5E5421C8B4B7" href="mailto:reece.middleton@ricoh-europe.com"><span lang="EN-ID" style="font-family:"Calibri",sans-serif;text-decoration:none">@reece.middleton</span></a><span lang="EN-ID">
and </span><a id="OWAAM086CB9A4A9D14DA1983B0113886AE6C6" href="mailto:Patricia.Foong@ricoh.com.my"><span lang="EN-ID" style="font-family:"Calibri",sans-serif;text-decoration:none">@'Patricia Foong'</span></a><span lang="EN-ID">, as updated below<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="https://haleon.service-now.com/now/nav/ui/classic/params/target/incident.do%3Fsys_id%3Ddaea71501b8846940066ddb2b24bcb33%26sysparm_record_list%3DnumberSTARTSWITHINC50758801%255esys_class_nameNOT%2BINsn_ot_incident%255eORDERBYDESCsys_created_on%26sysparm_record_row%3D1%26sysparm_record_rows%3D1%26sysparm_record_target%3Dincident%26sysparm_view%3DDefault%26sysparm_view_forced%3Dtrue"><span lang="EN-ID">INC50758801
| Incident | ServiceNow (service-now.com)</span></a><span lang="EN-ID"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ID" style="font-size:9.0pt;font-family:"Lato",sans-serif;color:#151920;background:white">The Printer have been replaced just now, please setting the printer to Haleon domain ASAP</span><span lang="EN-ID" style="font-size:9.0pt;font-family:"Lato",sans-serif;color:#151920"><br>
<span style="background:white">below New Ricoh S/N :</span><br>
<br>
<span style="background:white">- G586PB00952</span><br>
<span style="background:white">- G588P500970</span><br>
<span style="background:white">- G587P400661<o:p></o:p></span></span></p>
<p class="MsoNormal"><span lang="EN-ID" style="font-size:9.0pt;font-family:"Lato",sans-serif;color:#151920;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ID" style="font-size:9.0pt;font-family:"Lato",sans-serif;color:#151920;background:white">Dear
</span><a id="OWAAM0DBC5E46539943C7A2576275ECF2569F" href="mailto:kalpana.x.lambert@haleon.com"><span lang="EN-ID" style="font-size:9.0pt;font-family:"Lato",sans-serif;text-decoration:none">@Kalpana Lambert - EW</span></a><span lang="EN-ID" style="font-size:9.0pt;font-family:"Lato",sans-serif;color:#151920;background:white">,
fyr<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ID" style="font-size:9.0pt;font-family:"Lato",sans-serif;color:#151920;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ID" style="font-size:9.0pt;font-family:"Lato",sans-serif;color:#151920;background:white">Regards, HARI.</span><span lang="EN-ID"><o:p></o:p></span></p>
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<p class="MsoNormal">Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC,
a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800
Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail
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