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<p class="MsoNormal">Dear Patricia,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Haleon PUL will not shut down by 20:00 today as we are running 24 hours. Just want to be sure whether the technician can arrive on time to resolve, and at least resolve 1 printer, PULMFP006.<o:p></o:p></p>
<p class="MsoNormal">They are now in front of the printer. Can someone from Ricoh now, guide them to resolve this one?
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Regards, Hari.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Patricia Foong <Patricia.Foong@ricoh.com.my>
<br>
<b>Sent:</b> Thursday, February 15, 2024 5:30 PM<br>
<b>To:</b> Phanish M <phanish.x.m@haleon.com>; Hari Prabowo <hari.x.prabowo@haleon.com>; soenwono <soenwono@moderndatasolusi.com>; Reece Middleton <Reece.Middleton@ricoh-europe.com>; Kalpana Lambert - EW <kalpana.x.lambert@haleon.com><br>
<b>Cc:</b> Endri Cahyanti <endri.x.cahyanti@haleon.com>; John Milton <john.r.milton@haleon.com>; Parvez Ahmed <parvez.x.ahmed@haleon.com>; Rozaini Zainul Rashid <rozaini.x.zainulrashid@haleon.com>; Irena Kniazielska <Irena.Kniazielska@ricoh-europe.com>; Jarjis
Ali <jarjis.a.ali@haleon.com>; Erik Reinaldo <Erik@moderndatasolusi.com>; helpdesk@moderndatasolusi.com; it.team@moderndatasolusi.com; Justina Sim <Justina.Sim@ricoh.com.my><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p><b><span style="font-size:10.5pt">This Message Is From an External Sender </span>
</b><o:p></o:p></p>
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<p><span style="font-size:9.0pt">This message came from outside your organization.
</span><o:p></o:p></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US">Dear Phanish, good day.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Sorry for the inconvenience caused and our partner is arranging a technician onsite today, estimated arrival time is 6pm local time and will try their very best to have one device to be installed and configured since
Haleon will shut down latest by 8pm. <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">The remaining loaner units will be done tomorrow at 9am Jakarta as mentioned by
<a id="OWAAM8E271DBE83CB4A9C890749C46E6E72B4" href="mailto:soenwono@moderndatasolusi.com">
<span style="font-family:"Calibri",sans-serif;text-decoration:none">@soenwono</span></a> earlier.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Dear Sun Sun, good day.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Kindly reconfirm the above arrangement by return email and no further changes is allowed.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thanks.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p> </o:p></span></i></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:JA">This email may reach you
outside of your office hours due to the time difference between our countries. Therefore, respond during your regular working hours. Instant reply is not expected.<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p> </o:p></span></i></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"><img border="0" width="599" height="150" style="width:6.2416in;height:1.5666in" id="_x0000_i1067" src="cid:image001.png@01DA6040.39209120"></span><b><i><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Advance Leave Notice:
</span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"> 7<sup>th</sup>, 8<sup>th</sup>, 9<sup>th</sup>, 13<sup>th</sup> and 14<sup>th</sup> Feb
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Public Holiday: </span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">
10<sup>th</sup>, 11<sup>th</sup> and 12<sup>th</sup> Feb </span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Thank you.</span></b><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Patricia Foong
</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Mobile Phone : +6016 410 4493<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt;text-autospace:none"><u><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#0070C0;mso-ligatures:standardcontextual"><a href="mailto:patricia.foong@ricoh.com.my"><span style="color:#0070C0">patricia.foong@ricoh.com.my</span></a></span></u><b><span lang="EN-US" style="color:#2F5496;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">UG-D6, Level Upper Ground,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">40150 Shah Alam, Selangor,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Malaysia.<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Service Hotline: 1300 88 8228<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Website:</span><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><a href="http://www.ricoh.com.my"><span style="color:blue">www.ricoh.com.my</span></a><o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:105%"><a href="https://www.ricoh.com.my"><span lang="EN-US" style="color:black;text-decoration:none"><img border="0" width="600" height="184" style="width:6.25in;height:1.9166in" id="_x0000_i1066" src="cid:image002.jpg@01DA6040.39209120"></span></a><span lang="EN-US" style="color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="color:black;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span lang="EN-US" style="font-size:9.0pt;color:#3F621F;mso-ligatures:standardcontextual">This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information
that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of
it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Phanish M <<a href="mailto:phanish.x.m@haleon.com">phanish.x.m@haleon.com</a>>
<br>
<b>Sent:</b> Thursday, February 15, 2024 5:12 PM<br>
<b>To:</b> Hari Prabowo <<a href="mailto:hari.x.prabowo@haleon.com">hari.x.prabowo@haleon.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;
Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Kalpana Lambert - EW <<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>><br>
<b>Cc:</b> Endri Cahyanti <<a href="mailto:endri.x.cahyanti@haleon.com">endri.x.cahyanti@haleon.com</a>>; John Milton <<a href="mailto:john.r.milton@haleon.com">john.r.milton@haleon.com</a>>; Parvez Ahmed <<a href="mailto:parvez.x.ahmed@haleon.com">parvez.x.ahmed@haleon.com</a>>;
Rozaini Zainul Rashid <<a href="mailto:rozaini.x.zainulrashid@haleon.com">rozaini.x.zainulrashid@haleon.com</a>>; Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>; Jarjis Ali <<a href="mailto:jarjis.a.ali@haleon.com">jarjis.a.ali@haleon.com</a>>;
Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<br>
<b>Importance:</b> High<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-IN" style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif">Ricoh team,
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-IN" style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-IN" style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif">I need a full proof affirmation on the schedule appointment for tomorrow with absolute no acceptance on missing the same. The site team has been waiting
for past 3 days for a visit and has been chasing continuously which is poor service.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-IN" style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif"><a id="OWAAMEFF4E042C09B4D9DB79B30559CEA296A" href="mailto:Reece.Middleton@ricoh-europe.com"><span style="font-family:"Trebuchet MS",sans-serif;text-decoration:none">@'Reece
Middleton'</span></a> – I am a bit tired of simply reading this mail going back n forth and we will need to streamline this engagement with clear timelines going forward.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-IN" style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif">Thanks & Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif">-----------------------------------------------------------------------------------------------------------------------------------------------------------------------<o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm">Phanish M </span></b><span style="color:black;border:none windowtext 1.0pt;padding:0cm"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Principal Service Manager</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Service Management<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm">Haleon </span></b><span style="color:black;border:none windowtext 1.0pt;padding:0cm"> </span><span style="color:black"><o:p></o:p></span></p>
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<tr style="height:5.6pt">
<td width="326" valign="top" style="width:244.4pt;padding:0cm 5.4pt 0cm 0cm;height:5.6pt">
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm">Haleon.com </span><span style="color:black;border:none windowtext 1.0pt;padding:0cm"> </span><span style="color:black"><o:p></o:p></span></p>
</td>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm">Email: </span><a href="mailto:phanish.x.m@haleon.com"><span style="color:blue">phanish.x.m</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:blue;border:none windowtext 1.0pt;padding:0cm">@haleon.com</span></a><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm"> </span><span style="color:black;border:none windowtext 1.0pt;padding:0cm"> </span><span style="color:black"><o:p></o:p></span></p>
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<td width="326" valign="top" style="width:244.4pt;padding:0cm 5.4pt 0cm 0cm;height:5.6pt">
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm">Tel: +91 99456 77003 </span><span style="color:black;border:none windowtext 1.0pt;padding:0cm"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><a href="https://www.linkedin.com/showcase/haleon"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:blue;border:none windowtext 1.0pt;padding:0cm">LinkedIn</span></a><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm"> | </span><a href="https://twitter.com/HALEON_health"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:blue;border:none windowtext 1.0pt;padding:0cm">Twitter</span></a><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm"> | </span><a href="https://www.facebook.com/Haleon-101585232398249"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:blue;border:none windowtext 1.0pt;padding:0cm">Facebook</span></a><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm"> | </span><a href="https://www.instagram.com/haleon"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:blue;border:none windowtext 1.0pt;padding:0cm">Instagram</span></a><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm"> | </span><a href="https://www.haleon.com"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:blue;border:none windowtext 1.0pt;padding:0cm">haleon.com</span></a><span style="font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm"> </span><span style="color:black;border:none windowtext 1.0pt;padding:0cm"> </span><span style="color:black"><o:p></o:p></span></p>
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<td width="326" valign="top" style="width:244.4pt;padding:0cm 5.4pt 0cm 0cm;height:1.8pt">
<p class="MsoNormal"><span style="color:black;border:none windowtext 1.0pt;padding:0cm"> </span><span style="color:black"><o:p></o:p></span></p>
</td>
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<tr style="height:17.55pt">
<td width="326" valign="top" style="width:244.4pt;padding:0cm 5.4pt 0cm 0cm;height:17.55pt">
<p class="MsoNormal"><img border="0" width="145" height="47" style="width:1.5083in;height:.4916in" id="_x0000_i1065" src="cid:image003.png@01DA6040.39209120" alt="Icon
Description automatically generated"><span style="color:black;border:none windowtext 1.0pt;padding:0cm"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif">-----------------------------------------------------------------------------------------------------------------------------------------------------------------------<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal"><span lang="EN-IN" style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Hari Prabowo <<a href="mailto:hari.x.prabowo@haleon.com">hari.x.prabowo@haleon.com</a>>
<br>
<b>Sent:</b> Thursday, February 15, 2024 2:21 PM<br>
<b>To:</b> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; 'Patricia Foong' <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; 'Reece Middleton' <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>;
Kalpana Lambert - EW <<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>><br>
<b>Cc:</b> Endri Cahyanti <<a href="mailto:endri.x.cahyanti@haleon.com">endri.x.cahyanti@haleon.com</a>>; Phanish M <<a href="mailto:phanish.x.m@haleon.com">phanish.x.m@haleon.com</a>>; John Milton <<a href="mailto:john.r.milton@haleon.com">john.r.milton@haleon.com</a>>;
Parvez Ahmed <<a href="mailto:parvez.x.ahmed@haleon.com">parvez.x.ahmed@haleon.com</a>>; Rozaini Zainul Rashid <<a href="mailto:rozaini.x.zainulrashid@haleon.com">rozaini.x.zainulrashid@haleon.com</a>>; 'Irena Kniazielska' <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>;
Jarjis Ali <<a href="mailto:jarjis.a.ali@haleon.com">jarjis.a.ali@haleon.com</a>>; erik@moderndatasolusi. com <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-IN"><o:p> </o:p></span></p>
<p class="MsoNormal">Dear Pak Soenwono,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">As we are production facility, kindly take a note, risk of our facility to stop producing will be billion rupiah per day. This is not acceptable.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Regards, Hari.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>
<br>
<b>Sent:</b> Thursday, February 15, 2024 3:42 PM<br>
<b>To:</b> Hari Prabowo <<a href="mailto:hari.x.prabowo@haleon.com">hari.x.prabowo@haleon.com</a>>; 'Patricia Foong' <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; 'Reece Middleton' <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>;
Kalpana Lambert - EW <<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>><br>
<b>Cc:</b> Endri Cahyanti <<a href="mailto:endri.x.cahyanti@haleon.com">endri.x.cahyanti@haleon.com</a>>; Phanish M <<a href="mailto:phanish.x.m@haleon.com">phanish.x.m@haleon.com</a>>; John Milton <<a href="mailto:john.r.milton@haleon.com">john.r.milton@haleon.com</a>>;
Parvez Ahmed <<a href="mailto:parvez.x.ahmed@haleon.com">parvez.x.ahmed@haleon.com</a>>; Rozaini Zainul Rashid <<a href="mailto:rozaini.x.zainulrashid@haleon.com">rozaini.x.zainulrashid@haleon.com</a>>; 'Irena Kniazielska' <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>;
Jarjis Ali <<a href="mailto:jarjis.a.ali@haleon.com">jarjis.a.ali@haleon.com</a>>; erik@moderndatasolusi. com <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:#D0D8DC;border:none;border-top:solid #90A4AE 3.0pt">
<tbody>
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<td valign="top" style="border:none;padding:0cm 7.5pt 3.75pt 4.5pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left">
<tbody>
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<td style="padding:3.0pt 6.0pt 3.0pt 6.0pt">
<p><b><span style="font-size:10.5pt">This Message Is From an External Sender </span>
</b><o:p></o:p></p>
</td>
</tr>
<tr>
<td style="padding:3.0pt 6.0pt 3.0pt 6.0pt">
<p><span style="font-size:9.0pt">This message came from outside your organization.
</span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal" style="background:white"><o:p> </o:p></p>
<div class="MsoNormal" align="center" style="text-align:center;background:white">
<span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black">
<hr size="1" width="100%" align="center">
</span></div>
<p class="MsoNormal"><b><u><span lang="EN-US">Hi Pak Hari,<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Sorry to inform you that the installation will not done today as our engineer has full service call. But we already scheduled for tomorrow Installation at 09.00 am.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thank you. <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">T: +62 21-27937489<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">F: +62 21-27937486<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">M: +62-87771697791<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><a href="http://www.moderndatasolusi.com"><span style="color:blue">www.moderndatasolusi.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">PT MODERN DATA SOLUSI
<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US"><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none">JL. Sultan Iskandar Muda
No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><img border="0" width="195" height="84" style="width:2.0333in;height:.875in" id="_x0000_i1064" src="cid:image004.png@01DA6040.39209120"></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Hari Prabowo <<a href="mailto:hari.x.prabowo@haleon.com">hari.x.prabowo@haleon.com</a>>
<br>
<b>Sent:</b> 15 February 2024 14:23<br>
<b>To:</b> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Kalpana Lambert - EW <<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>><br>
<b>Cc:</b> Endri Cahyanti <<a href="mailto:endri.x.cahyanti@haleon.com">endri.x.cahyanti@haleon.com</a>>; Phanish M <<a href="mailto:phanish.x.m@haleon.com">phanish.x.m@haleon.com</a>>; John Milton <<a href="mailto:john.r.milton@haleon.com">john.r.milton@haleon.com</a>>;
Parvez Ahmed <<a href="mailto:parvez.x.ahmed@haleon.com">parvez.x.ahmed@haleon.com</a>>; Rozaini Zainul Rashid <<a href="mailto:rozaini.x.zainulrashid@haleon.com">rozaini.x.zainulrashid@haleon.com</a>>; Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>;
Jarjis Ali <<a href="mailto:jarjis.a.ali@haleon.com">jarjis.a.ali@haleon.com</a>><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi Patricia,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">It’s 14:22 local time, we are still waiting for the technician.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Regards, Hari.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>
<br>
<b>Sent:</b> Thursday, February 15, 2024 1:26 PM<br>
<b>To:</b> Hari Prabowo <<a href="mailto:hari.x.prabowo@haleon.com">hari.x.prabowo@haleon.com</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Kalpana Lambert - EW <<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>><br>
<b>Cc:</b> Endri Cahyanti <<a href="mailto:endri.x.cahyanti@haleon.com">endri.x.cahyanti@haleon.com</a>>; Phanish M <<a href="mailto:phanish.x.m@haleon.com">phanish.x.m@haleon.com</a>>; John Milton <<a href="mailto:john.r.milton@haleon.com">john.r.milton@haleon.com</a>>;
Parvez Ahmed <<a href="mailto:parvez.x.ahmed@haleon.com">parvez.x.ahmed@haleon.com</a>>; Rozaini Zainul Rashid <<a href="mailto:rozaini.x.zainulrashid@haleon.com">rozaini.x.zainulrashid@haleon.com</a>>; Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>;
Jarjis Ali <<a href="mailto:jarjis.a.ali@haleon.com">jarjis.a.ali@haleon.com</a>><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:#D0D8DC;border:none;border-top:solid #90A4AE 3.0pt">
<tbody>
<tr>
<td valign="top" style="border:none;padding:0cm 7.5pt 3.75pt 4.5pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left">
<tbody>
<tr>
<td style="padding:3.0pt 6.0pt 3.0pt 6.0pt">
<p><b><span style="font-size:10.5pt">This Message Is From an External Sender </span>
</b><o:p></o:p></p>
</td>
</tr>
<tr>
<td style="padding:3.0pt 6.0pt 3.0pt 6.0pt">
<p><span style="font-size:9.0pt">This message came from outside your organization.
</span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal" style="background:white"><span lang="EN-US"><o:p> </o:p></span></p>
<div class="MsoNormal" align="center" style="text-align:center;background:white">
<span lang="EN-US" style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black">
<hr size="1" width="100%" align="center">
</span></div>
<p class="MsoNormal"><span lang="EN-US">Dear Pak Hari, <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">We just been informed by Sun Sun of PTM that the technician should be there on the 2<sup>nd</sup> half of the day as they are attending a service call with another customer at the momet.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Shall keep you posted once I heard back on the onsite schedule, thanks.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p> </o:p></span></i></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:JA">This email may reach you
outside of your office hours due to the time difference between our countries. Therefore, respond during your regular working hours. Instant reply is not expected.<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p> </o:p></span></i></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"><img border="0" width="599" height="150" style="width:6.2416in;height:1.5666in" id="_x0000_i1063" src="cid:image001.png@01DA6040.39209120"></span><b><i><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Advance Leave Notice:
</span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"> 7<sup>th</sup>, 8<sup>th</sup>, 9<sup>th</sup>, 13<sup>th</sup> and 14<sup>th</sup> Feb
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Public Holiday: </span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">
10<sup>th</sup>, 11<sup>th</sup> and 12<sup>th</sup> Feb </span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Thank you.</span></b><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Patricia Foong
</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Mobile Phone : +6016 410 4493<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt;text-autospace:none"><u><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#0070C0;mso-ligatures:standardcontextual"><a href="mailto:patricia.foong@ricoh.com.my"><span style="color:#0070C0">patricia.foong@ricoh.com.my</span></a></span></u><b><span lang="EN-US" style="color:#2F5496;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">UG-D6, Level Upper Ground,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">40150 Shah Alam, Selangor,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Malaysia.<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Service Hotline: 1300 88 8228<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Website:</span><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><a href="http://www.ricoh.com.my"><span style="color:blue">www.ricoh.com.my</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><u><span lang="EN-US" style="font-family:"Arial",sans-serif;color:blue;mso-ligatures:standardcontextual"><o:p><span style="text-decoration:none"> </span></o:p></span></u></p>
<p class="MsoNormal" style="line-height:105%"><a href="https://www.ricoh.com.my/"><span lang="EN-US" style="color:black;text-decoration:none"><img border="0" width="600" height="184" style="width:6.25in;height:1.9166in" id="_x0000_i1062" src="cid:image002.jpg@01DA6040.39209120"></span></a><span lang="EN-US" style="color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="color:black;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span lang="EN-US" style="font-size:9.0pt;color:#3F621F;mso-ligatures:standardcontextual">This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information
that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of
it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this
email.<o:p></o:p></span></i></p>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Patricia Foong
<br>
<b>Sent:</b> Thursday, February 15, 2024 1:46 PM<br>
<b>To:</b> Hari Prabowo <<a href="mailto:hari.x.prabowo@haleon.com">hari.x.prabowo@haleon.com</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Kalpana Lambert - EW <<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>><br>
<b>Cc:</b> Endri Cahyanti <<a href="mailto:endri.x.cahyanti@haleon.com">endri.x.cahyanti@haleon.com</a>>; Phanish M <<a href="mailto:phanish.x.m@haleon.com">phanish.x.m@haleon.com</a>>; John Milton <<a href="mailto:john.r.milton@haleon.com">john.r.milton@haleon.com</a>>;
Parvez Ahmed <<a href="mailto:parvez.x.ahmed@haleon.com">parvez.x.ahmed@haleon.com</a>>; Rozaini Zainul Rashid <<a href="mailto:rozaini.x.zainulrashid@haleon.com">rozaini.x.zainulrashid@haleon.com</a>>; Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>;
Jarjis Ali <<a href="mailto:jarjis.a.ali@haleon.com">jarjis.a.ali@haleon.com</a>><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Dear Pak Hari, good day.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Sorry for not able to provide an update earlier as I was on Chinese New Year annual leave and just came back today.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Have tried to contact Soenwono of PTM but no answer and I have left a message via WhatsApp requesting for an update.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Will continue to call and keep you posted on the progress.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Very sorry for the inconvenience caused by our partner.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thank you.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p> </o:p></span></i></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:JA">This email may reach you
outside of your office hours due to the time difference between our countries. Therefore, respond during your regular working hours. Instant reply is not expected.<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p> </o:p></span></i></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"><img border="0" width="599" height="150" style="width:6.2416in;height:1.5666in" id="Picture_x0020_4" src="cid:image001.png@01DA6040.39209120"></span><b><i><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Advance Leave Notice:
</span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"> 7<sup>th</sup>, 8<sup>th</sup>, 9<sup>th</sup>, 13<sup>th</sup> and 14<sup>th</sup> Feb
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Public Holiday: </span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">
10<sup>th</sup>, 11<sup>th</sup> and 12<sup>th</sup> Feb </span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Thank you.</span></b><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Patricia Foong
</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Mobile Phone : +6016 410 4493<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt;text-autospace:none"><u><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#0070C0;mso-ligatures:standardcontextual"><a href="mailto:patricia.foong@ricoh.com.my"><span style="color:#0070C0">patricia.foong@ricoh.com.my</span></a></span></u><b><span lang="EN-US" style="color:#2F5496;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">UG-D6, Level Upper Ground,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">40150 Shah Alam, Selangor,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Malaysia.<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Service Hotline: 1300 88 8228<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Website:</span><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><a href="http://www.ricoh.com.my/"><span style="color:blue">www.ricoh.com.my</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><u><span lang="EN-US" style="font-family:"Arial",sans-serif;color:blue;mso-ligatures:standardcontextual"><o:p><span style="text-decoration:none"> </span></o:p></span></u></p>
<p class="MsoNormal" style="line-height:105%"><a href="https://www.ricoh.com.my/"><span lang="EN-US" style="color:black;text-decoration:none"><img border="0" width="600" height="184" style="width:6.25in;height:1.9166in" id="Picture_x0020_3" src="cid:image002.jpg@01DA6040.39209120"></span></a><span lang="EN-US" style="color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="color:black;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span lang="EN-US" style="font-size:9.0pt;color:#3F621F;mso-ligatures:standardcontextual">This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information
that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of
it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this
email.<o:p></o:p></span></i></p>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Hari Prabowo <<a href="mailto:hari.x.prabowo@haleon.com">hari.x.prabowo@haleon.com</a>>
<br>
<b>Sent:</b> Thursday, February 15, 2024 1:13 PM<br>
<b>To:</b> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Kalpana Lambert - EW <<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>><br>
<b>Cc:</b> Endri Cahyanti <<a href="mailto:endri.x.cahyanti@haleon.com">endri.x.cahyanti@haleon.com</a>>; Phanish M <<a href="mailto:phanish.x.m@haleon.com">phanish.x.m@haleon.com</a>>; John Milton <<a href="mailto:john.r.milton@haleon.com">john.r.milton@haleon.com</a>>;
Parvez Ahmed <<a href="mailto:parvez.x.ahmed@haleon.com">parvez.x.ahmed@haleon.com</a>>; Rozaini Zainul Rashid <<a href="mailto:rozaini.x.zainulrashid@haleon.com">rozaini.x.zainulrashid@haleon.com</a>>; Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;
Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>; Jarjis Ali <<a href="mailto:jarjis.a.ali@haleon.com">jarjis.a.ali@haleon.com</a>><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal">Hi <a id="OWAAM94AEF2A8CC894012857599DF1E1F72C3" href="mailto:Reece.Middleton@ricoh-europe.com">
<span style="font-family:"Calibri",sans-serif;text-decoration:none">@Reece Middleton</span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This is now afternoon on the 3<sup>rd</sup> day after you said the local RICOH going to configure these printers, can you update us on this??<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Regards, Hari.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>
<br>
<b>Sent:</b> Wednesday, February 14, 2024 4:02 PM<br>
<b>To:</b> Kalpana Lambert - EW <<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>><br>
<b>Cc:</b> Endri Cahyanti <<a href="mailto:endri.x.cahyanti@haleon.com">endri.x.cahyanti@haleon.com</a>>; Hari Prabowo <<a href="mailto:hari.x.prabowo@haleon.com">hari.x.prabowo@haleon.com</a>>; Phanish M <<a href="mailto:phanish.x.m@haleon.com">phanish.x.m@haleon.com</a>>;
John Milton <<a href="mailto:john.r.milton@haleon.com">john.r.milton@haleon.com</a>>; Parvez Ahmed <<a href="mailto:parvez.x.ahmed@haleon.com">parvez.x.ahmed@haleon.com</a>>; Rozaini Zainul Rashid <<a href="mailto:rozaini.x.zainulrashid@haleon.com">rozaini.x.zainulrashid@haleon.com</a>>;
Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>; Jarjis Ali <<a href="mailto:jarjis.a.ali@haleon.com">jarjis.a.ali@haleon.com</a>><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:#D0D8DC;border:none;border-top:solid #90A4AE 3.0pt">
<tbody>
<tr>
<td valign="top" style="border:none;padding:0cm 7.5pt 3.75pt 4.5pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left">
<tbody>
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<td style="padding:3.0pt 6.0pt 3.0pt 6.0pt">
<p><b><span style="font-size:10.5pt">This Message Is From an External Sender </span>
</b><o:p></o:p></p>
</td>
</tr>
<tr>
<td style="padding:3.0pt 6.0pt 3.0pt 6.0pt">
<p><span style="font-size:9.0pt">This message came from outside your organization.
</span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal" style="background:white"><span lang="EN-GB"><o:p> </o:p></span></p>
<div class="MsoNormal" align="center" style="text-align:center;background:white">
<span lang="EN-GB" style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black">
<hr size="1" width="100%" align="center">
</span></div>
<p align="center" style="margin:5.0pt;text-align:center"><span lang="EN-GB" style="color:black">Internal<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-GB">Hi Hari, <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Apologies I was told by the local team that the devices had been installed, in which case I assume they have been delivered and not configured which is not right.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">I have contacted the team this morning as well as the local service manager to ensure that the configurations are completed asap. Unfortunately, it seems that today is a public holiday in Indonesia so the engineer will
be on site tomorrow.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">I apologise for this mess, and we will get this resolved for you tomorrow.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="mso-ligatures:standardcontextual">Many thanks</span><span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span lang="EN-GB" style="mso-ligatures:standardcontextual">Reece<span style="color:black"> Middleton</span></span></b><span lang="EN-GB" style="color:black;mso-ligatures:standardcontextual"><br>
Global Service Manager<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-GB" style="color:black;mso-ligatures:standardcontextual">Service and Annuity<br>
Professional Services<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-GB" style="color:black;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span lang="EN-GB" style="mso-ligatures:standardcontextual">Ricoh Europe PLC</span></b><span lang="EN-GB" style="mso-ligatures:standardcontextual">
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-GB" style="color:black;mso-ligatures:standardcontextual">900 Pavilion Drive
<br>
Northampton, NN4 7YL<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-GB" style="color:black;mso-ligatures:standardcontextual">United Kingdom<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="IT" style="color:black;mso-ligatures:standardcontextual">Mobile:
</span><span lang="IT" style="color:#242424;background:white;mso-ligatures:standardcontextual">07566205637</span><span lang="IT" style="color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-GB" style="mso-ligatures:standardcontextual"><a href="mailto:Reece.Middleton@Ricoh-Europe.com"><span lang="IT">Reece.Middleton@Ricoh-Europe.com</span></a></span><span lang="IT" style="mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-GB" style="mso-ligatures:standardcontextual"><a href="http://www.ricoh-europe.com"><span style="color:blue">www.ricoh-europe.com</span></a><u><span style="color:blue"><o:p></o:p></span></u></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><a href="http://www.ricoh.co.uk"><span lang="EN-GB" style="color:blue;text-decoration:none"><img border="0" width="70" height="25" style="width:.725in;height:.2583in" id="Picture_x0020_2" src="cid:image005.jpg@01DA6040.39209120"></span></a><span lang="EN-GB" style="color:#1F497D;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="mso-ligatures:standardcontextual"><a href="../../../Local/Temp/notes238032/www.facebook.com/ricoheurope"><span style="color:blue;mso-ligatures:none;text-decoration:none"><img border="0" width="19" height="19" style="width:.2in;height:.2in" id="Picture_x0020_6" src="cid:image006.jpg@01DA6040.39209120"></span><span style="color:blue"> </span></a><span style="color:black"> </span><a href="../../../Local/Temp/notes238032/www.twitter.com/ricoheurope"><span style="color:black;mso-ligatures:none;text-decoration:none"><img border="0" width="19" height="19" style="width:.2in;height:.2in" id="Picture_x0020_12" src="cid:image007.jpg@01DA6040.39209120"></span><span style="color:black">
</span></a><span style="color:black"> </span><a href="../../../Local/Temp/notes238032/www.youtube.com/ricoheurope"><span style="color:black;mso-ligatures:none;text-decoration:none"><img border="0" width="19" height="19" style="width:.2in;height:.2in" id="Picture_x0020_13" src="cid:image008.jpg@01DA6040.39209120"></span><span style="color:black">
</span></a><span style="color:black"> <o:p></o:p></span></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Kalpana Lambert - EW <<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>>
<br>
<b>Sent:</b> Wednesday, February 14, 2024 8:53 AM<br>
<b>To:</b> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>><br>
<b>Cc:</b> Endri Cahyanti <<a href="mailto:endri.x.cahyanti@haleon.com">endri.x.cahyanti@haleon.com</a>>; Hari Prabowo <<a href="mailto:hari.x.prabowo@haleon.com">hari.x.prabowo@haleon.com</a>>; Phanish M <<a href="mailto:phanish.x.m@haleon.com">phanish.x.m@haleon.com</a>>;
John Milton <<a href="mailto:john.r.milton@haleon.com">john.r.milton@haleon.com</a>>; Parvez Ahmed <<a href="mailto:parvez.x.ahmed@haleon.com">parvez.x.ahmed@haleon.com</a>>; Rozaini Zainul Rashid <<a href="mailto:rozaini.x.zainulrashid@haleon.com">rozaini.x.zainulrashid@haleon.com</a>>;
Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>; Jarjis Ali <<a href="mailto:jarjis.a.ali@haleon.com">jarjis.a.ali@haleon.com</a>><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p align="center" style="margin:5.0pt;text-align:center"><span lang="EN-GB" style="color:black">Internal<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<div>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-GB" style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-GB"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Aptos",sans-serif">Hi Reece,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Aptos",sans-serif">Please can you get back to the site on this?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Aptos",sans-serif">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Aptos",sans-serif">Kal<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Hari Prabowo <</span><span lang="EN-GB"><a href="mailto:hari.x.prabowo@haleon.com"><span lang="EN-US">hari.x.prabowo@haleon.com</span></a></span><span lang="EN-US">>
<br>
<b>Sent:</b> Tuesday, February 13, 2024 2:07 PM<br>
<b>To:</b> Reece Middleton <</span><span lang="EN-GB"><a href="mailto:Reece.Middleton@ricoh-europe.com"><span lang="EN-US">Reece.Middleton@ricoh-europe.com</span></a></span><span lang="EN-US">>; Kalpana Lambert - EW <</span><span lang="EN-GB"><a href="mailto:kalpana.x.lambert@haleon.com"><span lang="EN-US">kalpana.x.lambert@haleon.com</span></a></span><span lang="EN-US">><br>
<b>Cc:</b> Endri Cahyanti <</span><span lang="EN-GB"><a href="mailto:endri.x.cahyanti@haleon.com"><span lang="EN-US">endri.x.cahyanti@haleon.com</span></a></span><span lang="EN-US">>; Phanish M <</span><span lang="EN-GB"><a href="mailto:phanish.x.m@haleon.com"><span lang="EN-US">phanish.x.m@haleon.com</span></a></span><span lang="EN-US">>;
John Milton <</span><span lang="EN-GB"><a href="mailto:john.r.milton@haleon.com"><span lang="EN-US">john.r.milton@haleon.com</span></a></span><span lang="EN-US">>; Parvez Ahmed <</span><span lang="EN-GB"><a href="mailto:parvez.x.ahmed@haleon.com"><span lang="EN-US">parvez.x.ahmed@haleon.com</span></a></span><span lang="EN-US">>;
Rozaini Zainul Rashid <</span><span lang="EN-GB"><a href="mailto:rozaini.x.zainulrashid@haleon.com"><span lang="EN-US">rozaini.x.zainulrashid@haleon.com</span></a></span><span lang="EN-US">>; 'Patricia Foong' <</span><span lang="EN-GB"><a href="mailto:Patricia.Foong@ricoh.com.my"><span lang="EN-US">Patricia.Foong@ricoh.com.my</span></a></span><span lang="EN-US">>;
Irena Kniazielska <</span><span lang="EN-GB"><a href="mailto:Irena.Kniazielska@ricoh-europe.com"><span lang="EN-US">Irena.Kniazielska@ricoh-europe.com</span></a></span><span lang="EN-US">><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal">Hi Reece, can you kindly give us clarity, why the 3 loaner devices (MP305) are not installed yesterday (as you explain below), and even today we are waiting until shift 2 (16:00 – 23:00) with all sites folks are being hopeful for this to
close ASAP? So far no luck for a P2 issue.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Regards, Hari.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Reece Middleton <</span><span lang="EN-GB"><a href="mailto:Reece.Middleton@ricoh-europe.com"><span lang="EN-US">Reece.Middleton@ricoh-europe.com</span></a></span><span lang="EN-US">>
<br>
<b>Sent:</b> Monday, February 12, 2024 9:09 PM<br>
<b>To:</b> Kalpana Lambert - EW <</span><span lang="EN-GB"><a href="mailto:kalpana.x.lambert@haleon.com"><span lang="EN-US">kalpana.x.lambert@haleon.com</span></a></span><span lang="EN-US">><br>
<b>Cc:</b> Hari Prabowo <</span><span lang="EN-GB"><a href="mailto:hari.x.prabowo@haleon.com"><span lang="EN-US">hari.x.prabowo@haleon.com</span></a></span><span lang="EN-US">>; Endri Cahyanti <</span><span lang="EN-GB"><a href="mailto:endri.x.cahyanti@haleon.com"><span lang="EN-US">endri.x.cahyanti@haleon.com</span></a></span><span lang="EN-US">>;
Phanish M <</span><span lang="EN-GB"><a href="mailto:phanish.x.m@haleon.com"><span lang="EN-US">phanish.x.m@haleon.com</span></a></span><span lang="EN-US">>; John Milton <</span><span lang="EN-GB"><a href="mailto:john.r.milton@haleon.com"><span lang="EN-US">john.r.milton@haleon.com</span></a></span><span lang="EN-US">>;
Parvez Ahmed <</span><span lang="EN-GB"><a href="mailto:parvez.x.ahmed@haleon.com"><span lang="EN-US">parvez.x.ahmed@haleon.com</span></a></span><span lang="EN-US">><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:#D0D8DC;border:none;border-top:solid #90A4AE 3.0pt">
<tbody>
<tr>
<td valign="top" style="border:none;padding:0cm 7.5pt 3.75pt 4.5pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left">
<tbody>
<tr>
<td style="padding:3.0pt 6.0pt 3.0pt 6.0pt">
<p><b><span style="font-size:10.5pt;font-family:"Times New Roman",serif">This Message Is From an External Sender
</span></b><span style="font-size:10.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td style="padding:3.0pt 6.0pt 3.0pt 6.0pt">
<p><span style="font-size:9.0pt;font-family:"Times New Roman",serif">This message came from outside your organization.
</span><span style="font-size:10.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal" style="background:white"><span lang="EN-GB"><o:p> </o:p></span></p>
<div class="MsoNormal" align="center" style="text-align:center;background:white">
<span lang="EN-GB" style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black">
<hr size="1" width="100%" align="center">
</span></div>
<p align="center" style="margin:5.0pt;text-align:center"><span lang="EN-GB" style="color:black">Internal<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-GB">Hi Kal, <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">I responded to this on the separate email chain but having spoken to the site on several occasions we are still working on logistics of shipping in new parts from other countries, for which there is not currently an ETA.
We have got loaner devices being installed today to aid the needs of the site. So, to clarify, printing will be fully functional, and no additional charges will be made for the loaner devices from today onwards so there will be no financial impact.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">One thing to clarify around the tech refresh is that neither centrally nor through our local team have we recommended it and the Haleon site has asked for this to be done early due to available budget. If the site wants
to refresh early that is fine for them to do but we cannot offer a discount based on this decision, the best I might potentially be able do is alleviate the remaining costs on the current devices they would be refreshing.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="mso-ligatures:standardcontextual">Many thanks</span><span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span lang="EN-GB" style="mso-ligatures:standardcontextual">Reece<span style="color:black"> Middleton</span></span></b><span lang="EN-GB" style="color:black;mso-ligatures:standardcontextual"><br>
Global Service Manager<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-GB" style="color:black;mso-ligatures:standardcontextual">Service and Annuity<br>
Professional Services<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-GB" style="color:black;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span lang="EN-GB" style="mso-ligatures:standardcontextual">Ricoh Europe PLC</span></b><span lang="EN-GB" style="mso-ligatures:standardcontextual">
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-GB" style="color:black;mso-ligatures:standardcontextual">900 Pavilion Drive
<br>
Northampton, NN4 7YL<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-GB" style="color:black;mso-ligatures:standardcontextual">United Kingdom<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="IT" style="color:black;mso-ligatures:standardcontextual">Mobile:
</span><span lang="IT" style="color:#242424;background:white;mso-ligatures:standardcontextual">07566205637</span><span lang="IT" style="color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-GB"><a href="mailto:Reece.Middleton@Ricoh-Europe.com"><span lang="IT" style="mso-ligatures:standardcontextual">Reece.Middleton@Ricoh-Europe.com</span></a></span><span lang="IT" style="mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-GB"><a href="http://www.ricoh-europe.com/"><span style="color:blue;mso-ligatures:standardcontextual">www.ricoh-europe.com</span></a><u><span style="color:blue;mso-ligatures:standardcontextual"><o:p></o:p></span></u></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><a href="http://www.ricoh.co.uk/"><span lang="EN-GB" style="color:blue;text-decoration:none"><img border="0" width="70" height="25" style="width:.725in;height:.2583in" id="Picture_x0020_17" src="cid:image005.jpg@01DA6040.39209120"></span></a><span lang="EN-GB" style="color:#1F497D;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><a href="../../../Local/Temp/notes238032/www.facebook.com/ricoheurope"><span style="color:blue;text-decoration:none"><img border="0" width="19" height="19" style="width:.2in;height:.2in" id="Picture_x0020_7" src="cid:image006.jpg@01DA6040.39209120"></span><span style="color:blue;mso-ligatures:standardcontextual"> </span></a><span style="color:black;mso-ligatures:standardcontextual"> </span><a href="../../../Local/Temp/notes238032/www.twitter.com/ricoheurope"><span style="color:black;text-decoration:none"><img border="0" width="19" height="19" style="width:.2in;height:.2in" id="Picture_x0020_8" src="cid:image007.jpg@01DA6040.39209120"></span><span style="color:black;mso-ligatures:standardcontextual">
</span></a><span style="color:black;mso-ligatures:standardcontextual"> </span><a href="../../../Local/Temp/notes238032/www.youtube.com/ricoheurope"><span style="color:black;text-decoration:none"><img border="0" width="19" height="19" style="width:.2in;height:.2in" id="Picture_x0020_9" src="cid:image008.jpg@01DA6040.39209120"></span><span style="color:black;mso-ligatures:standardcontextual">
</span></a><span style="color:black;mso-ligatures:standardcontextual"> <o:p></o:p></span></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Kalpana Lambert - EW <</span><span lang="EN-GB"><a href="mailto:kalpana.x.lambert@haleon.com"><span lang="EN-US">kalpana.x.lambert@haleon.com</span></a></span><span lang="EN-US">>
<br>
<b>Sent:</b> Monday, February 12, 2024 1:40 PM<br>
<b>To:</b> Reece Middleton <</span><span lang="EN-GB"><a href="mailto:Reece.Middleton@ricoh-europe.com"><span lang="EN-US">Reece.Middleton@ricoh-europe.com</span></a></span><span lang="EN-US">><br>
<b>Cc:</b> Hari Prabowo <</span><span lang="EN-GB"><a href="mailto:hari.x.prabowo@haleon.com"><span lang="EN-US">hari.x.prabowo@haleon.com</span></a></span><span lang="EN-US">>; Endri Cahyanti <</span><span lang="EN-GB"><a href="mailto:endri.x.cahyanti@haleon.com"><span lang="EN-US">endri.x.cahyanti@haleon.com</span></a></span><span lang="EN-US">>;
Phanish M <</span><span lang="EN-GB"><a href="mailto:phanish.x.m@haleon.com"><span lang="EN-US">phanish.x.m@haleon.com</span></a></span><span lang="EN-US">>; John Milton <</span><span lang="EN-GB"><a href="mailto:john.r.milton@haleon.com"><span lang="EN-US">john.r.milton@haleon.com</span></a></span><span lang="EN-US">>;
Parvez Ahmed <</span><span lang="EN-GB"><a href="mailto:parvez.x.ahmed@haleon.com"><span lang="EN-US">parvez.x.ahmed@haleon.com</span></a></span><span lang="EN-US">><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p align="center" style="margin:5.0pt;text-align:center"><span lang="EN-GB" style="color:black">Internal<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<div>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-GB" style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-GB"><o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Aptos",sans-serif">Hi Reece,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Aptos",sans-serif">Is there an update on this?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Aptos",sans-serif">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Aptos",sans-serif">Kal<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Reece Middleton <</span><span lang="EN-GB"><a href="mailto:Reece.Middleton@ricoh-europe.com"><span lang="EN-US">Reece.Middleton@ricoh-europe.com</span></a></span><span lang="EN-US">>
<br>
<b>Sent:</b> Monday, January 29, 2024 9:51 AM<br>
<b>To:</b> Kalpana Lambert - EW <</span><span lang="EN-GB"><a href="mailto:kalpana.x.lambert@haleon.com"><span lang="EN-US">kalpana.x.lambert@haleon.com</span></a></span><span lang="EN-US">><br>
<b>Cc:</b> Hari Prabowo <</span><span lang="EN-GB"><a href="mailto:hari.x.prabowo@haleon.com"><span lang="EN-US">hari.x.prabowo@haleon.com</span></a></span><span lang="EN-US">>; Endri Cahyanti <</span><span lang="EN-GB"><a href="mailto:endri.x.cahyanti@haleon.com"><span lang="EN-US">endri.x.cahyanti@haleon.com</span></a></span><span lang="EN-US">>;
Phanish M <</span><span lang="EN-GB"><a href="mailto:phanish.x.m@haleon.com"><span lang="EN-US">phanish.x.m@haleon.com</span></a></span><span lang="EN-US">>; John Milton <</span><span lang="EN-GB"><a href="mailto:john.r.milton@haleon.com"><span lang="EN-US">john.r.milton@haleon.com</span></a></span><span lang="EN-US">>;
Parvez Ahmed <</span><span lang="EN-GB"><a href="mailto:parvez.x.ahmed@haleon.com"><span lang="EN-US">parvez.x.ahmed@haleon.com</span></a></span><span lang="EN-US">><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<div>
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:#D0D8DC;border:none;border-top:solid #90A4AE 3.0pt">
<tbody>
<tr>
<td valign="top" style="border:none;padding:0cm 7.5pt 3.75pt 4.5pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left">
<tbody>
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<td style="padding:3.0pt 6.0pt 3.0pt 6.0pt">
<p><b><span style="font-size:10.5pt;font-family:"Times New Roman",serif">This Message Is From an External Sender
</span></b><span style="font-size:10.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
</td>
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<td style="padding:3.0pt 6.0pt 3.0pt 6.0pt">
<p><span style="font-size:9.0pt;font-family:"Times New Roman",serif">This message came from outside your organization.
</span><span style="font-size:10.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<div class="MsoNormal" align="center" style="text-align:center"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Aptos",sans-serif">
<hr size="1" width="100%" align="center">
</span></div>
</div>
<p align="center" style="margin:5.0pt;text-align:center"><span lang="EN-GB" style="color:black">Internal<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-GB">Hi Kal, <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">I will take this up with the local team now and advise.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="mso-ligatures:standardcontextual">Many thanks</span><span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span lang="EN-GB" style="mso-ligatures:standardcontextual">Reece<span style="color:black"> Middleton</span></span></b><span lang="EN-GB" style="color:black;mso-ligatures:standardcontextual"><br>
Global Service Manager<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-GB" style="color:black;mso-ligatures:standardcontextual">Service and Annuity<br>
Professional Services<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-GB" style="color:black;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><b><span lang="EN-GB" style="mso-ligatures:standardcontextual">Ricoh Europe PLC</span></b><span lang="EN-GB" style="mso-ligatures:standardcontextual">
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-GB" style="color:black;mso-ligatures:standardcontextual">900 Pavilion Drive
<br>
Northampton, NN4 7YL<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-GB" style="color:black;mso-ligatures:standardcontextual">United Kingdom<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="IT" style="color:black;mso-ligatures:standardcontextual">Mobile:
</span><span lang="IT" style="color:#242424;background:white;mso-ligatures:standardcontextual">07566205637</span><span lang="IT" style="color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-GB"><a href="mailto:Reece.Middleton@Ricoh-Europe.com"><span lang="IT" style="mso-ligatures:standardcontextual">Reece.Middleton@Ricoh-Europe.com</span></a></span><span lang="IT" style="mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-GB"><a href="http://www.ricoh-europe.com/"><span style="color:blue;mso-ligatures:standardcontextual">www.ricoh-europe.com</span></a><u><span style="color:blue;mso-ligatures:standardcontextual"><o:p></o:p></span></u></span></p>
<p class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><a href="http://www.ricoh.co.uk/"><span lang="EN-GB" style="color:blue;text-decoration:none"><img border="0" width="70" height="25" style="width:.725in;height:.2583in" id="Picture_x0020_5" src="cid:image005.jpg@01DA6040.39209120"></span></a><span lang="EN-GB" style="color:#1F497D;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><a href="../../../Local/Temp/notes238032/www.facebook.com/ricoheurope"><span style="color:blue;text-decoration:none"><img border="0" width="19" height="19" style="width:.2in;height:.2in" id="Picture_x0020_18" src="cid:image006.jpg@01DA6040.39209120"></span><span style="color:blue;mso-ligatures:standardcontextual"> </span></a><span style="color:black;mso-ligatures:standardcontextual"> </span><a href="../../../Local/Temp/notes238032/www.twitter.com/ricoheurope"><span style="color:black;text-decoration:none"><img border="0" width="19" height="19" style="width:.2in;height:.2in" id="Picture_x0020_19" src="cid:image007.jpg@01DA6040.39209120"></span><span style="color:black;mso-ligatures:standardcontextual">
</span></a><span style="color:black;mso-ligatures:standardcontextual"> </span><a href="../../../Local/Temp/notes238032/www.youtube.com/ricoheurope"><span style="color:black;text-decoration:none"><img border="0" width="19" height="19" style="width:.2in;height:.2in" id="Picture_x0020_20" src="cid:image008.jpg@01DA6040.39209120"></span><span style="color:black;mso-ligatures:standardcontextual">
</span></a><span style="color:black;mso-ligatures:standardcontextual"> <o:p></o:p></span></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Kalpana Lambert - EW <</span><span lang="EN-GB"><a href="mailto:kalpana.x.lambert@haleon.com"><span lang="EN-US">kalpana.x.lambert@haleon.com</span></a></span><span lang="EN-US">>
<br>
<b>Sent:</b> Monday, January 29, 2024 9:49 AM<br>
<b>To:</b> Reece Middleton <</span><span lang="EN-GB"><a href="mailto:Reece.Middleton@ricoh-europe.com"><span lang="EN-US">Reece.Middleton@ricoh-europe.com</span></a></span><span lang="EN-US">><br>
<b>Cc:</b> Hari Prabowo <</span><span lang="EN-GB"><a href="mailto:hari.x.prabowo@haleon.com"><span lang="EN-US">hari.x.prabowo@haleon.com</span></a></span><span lang="EN-US">>; Endri Cahyanti <</span><span lang="EN-GB"><a href="mailto:endri.x.cahyanti@haleon.com"><span lang="EN-US">endri.x.cahyanti@haleon.com</span></a></span><span lang="EN-US">>;
Phanish M <</span><span lang="EN-GB"><a href="mailto:phanish.x.m@haleon.com"><span lang="EN-US">phanish.x.m@haleon.com</span></a></span><span lang="EN-US">>; John Milton <</span><span lang="EN-GB"><a href="mailto:john.r.milton@haleon.com"><span lang="EN-US">john.r.milton@haleon.com</span></a></span><span lang="EN-US">>;
Parvez Ahmed <</span><span lang="EN-GB"><a href="mailto:parvez.x.ahmed@haleon.com"><span lang="EN-US">parvez.x.ahmed@haleon.com</span></a></span><span lang="EN-US">><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-GB" style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-GB"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Aptos",sans-serif">Hi Reece,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Aptos",sans-serif">Please can you provide an update here? Why is this site unable to get parts for printers that should still be supported? They have raised a request to tech refresh these devices,
which are only 6 years old.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Aptos",sans-serif"><img border="0" width="398" height="261" style="width:4.15in;height:2.7166in" id="Picture_x0020_1" src="cid:image009.png@01DA6040.39209120" alt="image"></span><span lang="EN-GB" style="font-family:"Aptos",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Aptos",sans-serif">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Aptos",sans-serif">Kal<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Endri Cahyanti <</span><span lang="EN-GB"><a href="mailto:endri.x.cahyanti@haleon.com"><span lang="EN-US">endri.x.cahyanti@haleon.com</span></a></span><span lang="EN-US">>
<br>
<b>Sent:</b> Friday, January 26, 2024 6:45 AM<br>
<b>To:</b> Kalpana Lambert - EW <</span><span lang="EN-GB"><a href="mailto:kalpana.x.lambert@haleon.com"><span lang="EN-US">kalpana.x.lambert@haleon.com</span></a></span><span lang="EN-US">><br>
<b>Cc:</b> Hari Prabowo <</span><span lang="EN-GB"><a href="mailto:hari.x.prabowo@haleon.com"><span lang="EN-US">hari.x.prabowo@haleon.com</span></a></span><span lang="EN-US">><br>
<b>Subject:</b> RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal">Dear Kalpana,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This is to inform you that we already submitted request for 4 printers refresh under RITM50343698.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We request to purchase 4 new printers rather than leasing as your advice as leasing will be more expensive.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Those 4 current printers condition are truly produce very bad printing result therefore could you please kindly support us to speed up the administration process (Work Order) to Global Ricoh so we can execute PO asap.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Got also information from local Ricoh Technician that all printers need new spare part replacement but unfortunately all spare part for those type already discontinued.<o:p></o:p></p>
<p class="MsoNormal">We will raise service now ticket for either service the printer which impossible to be done or provide us the temporary printer until new printer ready.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you in advance for your kind support.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Kind regards,<o:p></o:p></p>
<p class="MsoNormal">Endri<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p><strong><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black">The Haleon group monitors email communications sent to and from the Haleon group in order to protect Haleon, our employees, customers, suppliers and business partners, from cyber
threats and loss of Haleon group information. Haleon group monitoring is conducted with appropriate confidentiality controls and in accordance with local laws and after appropriate consultation. This e-mail was sent by Haleon UK Trading Limited (registered
in England and Wales No. 09237643), part of the Haleon group of companies. The registered address is Building 5, First Floor, The Heights, Weybridge, Surrey KT13 0NY, United Kingdom.
</span></strong><span lang="EN-GB"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Aptos",sans-serif">Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK
business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England
under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street,
London, NW1 3BF Please consider the environment before printing this e-mail <o:p>
</o:p></span></p>
</div>
<p><strong><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black">The Haleon group monitors email communications sent to and from the Haleon group in order to protect Haleon, our employees, customers, suppliers and business partners, from cyber
threats and loss of Haleon group information. Haleon group monitoring is conducted with appropriate confidentiality controls and in accordance with local laws and after appropriate consultation. This e-mail was sent by Haleon UK Trading Limited (registered
in England and Wales No. 09237643), part of the Haleon group of companies. The registered address is Building 5, First Floor, The Heights, Weybridge, Surrey KT13 0NY, United Kingdom.
</span></strong><span lang="EN-GB"><o:p></o:p></span></p>
</div>
</div>
</div>
<p><strong><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black">The Haleon group monitors email communications sent to and from the Haleon group in order to protect Haleon, our employees, customers, suppliers and business partners, from cyber
threats and loss of Haleon group information. Haleon group monitoring is conducted with appropriate confidentiality controls and in accordance with local laws and after appropriate consultation. This e-mail was sent by Haleon UK Trading Limited (registered
in England and Wales No. 09237643), part of the Haleon group of companies. The registered address is Building 5, First Floor, The Heights, Weybridge, Surrey KT13 0NY, United Kingdom.
</span></strong><span lang="EN-GB"><o:p></o:p></span></p>
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