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<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif">What about the other units? The site needs a clear plan/ timelines to provide support and also to manage expectations of the users on the site.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Soenwono <soenwono@moderndatasolusi.com>
<br>
<b>Sent:</b> Thursday, February 15, 2024 2:54 PM<br>
<b>To:</b> 'Patricia Foong' <Patricia.Foong@ricoh.com.my>; 'Irena Kniazielska' <Irena.Kniazielska@ricoh-europe.com>; Phanish M <phanish.x.m@haleon.com>; 'Reece Middleton' <Reece.Middleton@ricoh-europe.com>; Hari Prabowo <hari.x.prabowo@haleon.com>; Kalpana
Lambert - EW <kalpana.x.lambert@haleon.com>; '#RES-Barcelona-Haleon' <Haleon.support@ricoh.es><br>
<b>Cc:</b> Endri Cahyanti <endri.x.cahyanti@haleon.com>; John Milton <john.r.milton@haleon.com>; Parvez Ahmed <parvez.x.ahmed@haleon.com>; Rozaini Zainul Rashid <rozaini.x.zainulrashid@haleon.com>; Jarjis Ali <jarjis.a.ali@haleon.com>; 'Erik Reinaldo' <Erik@moderndatasolusi.com>;
helpdesk@moderndatasolusi.com; it.team@moderndatasolusi.com; 'Justina Sim' <Justina.Sim@ricoh.com.my><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p><b><span style="font-size:10.5pt;font-family:"Calibri",sans-serif">This Message Is From an External Sender
</span></b><o:p></o:p></p>
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<p><span style="font-size:9.0pt;font-family:"Calibri",sans-serif">This message came from outside your organization.
</span><o:p></o:p></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-ID"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><u><span lang="EN-US" style="mso-fareast-language:EN-US">Dear Pak
</span></u></b><b><u><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Hari,<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ID">As dis</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">cussed, my engineer team will go back to your Haleon tomorrow morning at 6 am to continue configure tHe unit.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Thank you</span><span lang="EN-ID"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">T: +62 21-27937489<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">F: +62 21-27937486<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">M: +62-87771697791<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><a href="http://www.moderndatasolusi.com"><span style="color:blue">www.moderndatasolusi.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">PT MODERN DATA SOLUSI
<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US"><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none">JL. Sultan Iskandar Muda
No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><img border="0" width="195" height="84" style="width:2.0347in;height:.875in" id="Picture_x0020_1" src="cid:image002.png@01DA601F.6A267990"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Hari Prabowo <<a href="mailto:hari.x.prabowo@haleon.com">hari.x.prabowo@haleon.com</a>>
<br>
<b>Sent:</b> 15 February 2024 20:22<br>
<b>To:</b> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>; Phanish M <<a href="mailto:phanish.x.m@haleon.com">phanish.x.m@haleon.com</a>>;
soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Kalpana Lambert - EW <<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>>;
#RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><br>
<b>Cc:</b> Endri Cahyanti <<a href="mailto:endri.x.cahyanti@haleon.com">endri.x.cahyanti@haleon.com</a>>; John Milton <<a href="mailto:john.r.milton@haleon.com">john.r.milton@haleon.com</a>>; Parvez Ahmed <<a href="mailto:parvez.x.ahmed@haleon.com">parvez.x.ahmed@haleon.com</a>>;
Rozaini Zainul Rashid <<a href="mailto:rozaini.x.zainulrashid@haleon.com">rozaini.x.zainulrashid@haleon.com</a>>; Jarjis Ali <<a href="mailto:jarjis.a.ali@haleon.com">jarjis.a.ali@haleon.com</a>>; Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Justina Sim <<a href="mailto:Justina.Sim@ricoh.com.my">Justina.Sim@ricoh.com.my</a>><br>
<b>Subject:</b> Re: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ID">Respectively<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ID">PULMFP007, PULMFP006, and PULMFP005<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ID">Now need to wait another 4-5 hours, for the erase process to complete? Then the technician need to come back to trigger another process before RICOH global can push?<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ID">When can we expect the technician to come back and continue the trigger? Its now 20:20 hours local time? Then RICOH global need to be available to push right? Can really complete this by tomorrow? What time?<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ID">Regards, Hari.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-ID" style="color:black">From:</span></b><span lang="EN-ID" style="color:black"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>><br>
<b>Sent:</b> Thursday, February 15, 2024 7:55:30 PM<br>
<b>To:</b> Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>; Hari Prabowo <<a href="mailto:hari.x.prabowo@haleon.com">hari.x.prabowo@haleon.com</a>>; Phanish M <<a href="mailto:phanish.x.m@haleon.com">phanish.x.m@haleon.com</a>>;
soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Kalpana Lambert - EW <<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>>;
#RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><br>
<b>Cc:</b> Endri Cahyanti <<a href="mailto:endri.x.cahyanti@haleon.com">endri.x.cahyanti@haleon.com</a>>; John Milton <<a href="mailto:john.r.milton@haleon.com">john.r.milton@haleon.com</a>>; Parvez Ahmed <<a href="mailto:parvez.x.ahmed@haleon.com">parvez.x.ahmed@haleon.com</a>>;
Rozaini Zainul Rashid <<a href="mailto:rozaini.x.zainulrashid@haleon.com">rozaini.x.zainulrashid@haleon.com</a>>; Jarjis Ali <<a href="mailto:jarjis.a.ali@haleon.com">jarjis.a.ali@haleon.com</a>>; Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a> <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a> <<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>>; Justina Sim <<a href="mailto:Justina.Sim@ricoh.com.my">Justina.Sim@ricoh.com.my</a>><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.</span><span lang="EN-ID">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ID"> <o:p></o:p></span></p>
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<p><b><span style="font-size:10.5pt">This Message Is From an External Sender </span>
</b><o:p></o:p></p>
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<p><span style="font-size:9.0pt">This message came from outside your organization.
</span><o:p></o:p></p>
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<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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<p class="xmsonormal"><span lang="EN-US">Dear Hari, good day.<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US">Please be informed that the technician needs to configure the device as per buildbook as shared earlier with PTM.<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US">The technician will contact our GSSC separately if they need any further support.<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US">Hope that clarifies.<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US">Thank you. <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
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<p class="xmsonormal"><b><i><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#3B9B4B"> </span></i></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><b><i><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black">This email may reach you outside of your office hours due to the time difference between our countries. Therefore, respond during your regular
working hours. Instant reply is not expected.</span></i></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><b><i><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black"> </span></i></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"><img border="0" width="599" height="150" style="width:6.243in;height:1.5625in" id="x__x005f_x0000_i1077" src="cid:image003.png@01DA601F.6A267990"></span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#3B9B4B">Advance Leave Notice:
</span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#2F5496"> 7<sup>th</sup>, 8<sup>th</sup>, 9<sup>th</sup>, 13<sup>th</sup> and 14<sup>th</sup> Feb
</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#3B9B4B">Public Holiday: </span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#2F5496"> 10<sup>th</sup>, 11<sup>th</sup> and 12<sup>th</sup>
Feb </span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">Thank you.</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black"> </span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">Patricia Foong
</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">Mobile Phone : +6016 410 4493</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:12.0pt;text-autospace:none"><u><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#0070C0"><a href="mailto:patricia.foong@ricoh.com.my"><span style="color:#0070C0">patricia.foong@ricoh.com.my</span></a></span></u><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">
</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">UG-D6, Level Upper Ground,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">Utropolis Suites 2, Jalan Kontraktor U1/14,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">40150 Shah Alam, Selangor,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">Malaysia.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#666666"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">Service Hotline: 1300 88 8228</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">Website:</span><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#666666">
</span><span lang="EN-US" style="font-family:"Arial",sans-serif;color:black"><a href="http://www.ricoh.com.my"><span style="color:blue">www.ricoh.com.my</span></a></span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:blue"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><a href="https://www.ricoh.com.my"><span lang="EN-US" style="color:black;text-decoration:none"><img border="0" width="600" height="184" style="width:6.25in;height:1.9166in" id="x__x005f_x0000_i1076" src="cid:image004.jpg@01DA601F.6A267990"></span></a><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span lang="EN-US" style="color:black"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><i><span lang="EN-US" style="font-size:9.0pt;color:#3F621F">This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and
that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please
do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.</span></i><span lang="EN-US"><o:p></o:p></span></p>
</div>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="xmsonormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>
<br>
<b>Sent:</b> Thursday, February 15, 2024 8:24 PM<br>
<b>To:</b> Hari Prabowo <<a href="mailto:hari.x.prabowo@haleon.com">hari.x.prabowo@haleon.com</a>>; Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Phanish M <<a href="mailto:phanish.x.m@haleon.com">phanish.x.m@haleon.com</a>>;
soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Kalpana Lambert - CW <<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>>;
#RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><br>
<b>Cc:</b> Endri Cahyanti <<a href="mailto:endri.x.cahyanti@haleon.com">endri.x.cahyanti@haleon.com</a>>; John Milton <<a href="mailto:john.r.milton@haleon.com">john.r.milton@haleon.com</a>>; Parvez Ahmed <<a href="mailto:parvez.x.ahmed@haleon.com">parvez.x.ahmed@haleon.com</a>>;
Rozaini Zainul Rashid <<a href="mailto:rozaini.x.zainulrashid@haleon.com">rozaini.x.zainulrashid@haleon.com</a>>; Jarjis Ali <<a href="mailto:jarjis.a.ali@haleon.com">jarjis.a.ali@haleon.com</a>>; Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Justina Sim <<a href="mailto:Justina.Sim@ricoh.com.my">Justina.Sim@ricoh.com.my</a>><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p align="center" style="margin:5.0pt;text-align:center"><span lang="EN-US" style="color:black">Internal</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<div>
<p class="xmsonormal"><span lang="EN-US">Dear Hari, <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US">The technician needs to configure the device according to Haleon Build Book that was sent to PTM.
<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US">The loaner device will have the same networking details as the old device.
<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US">Once the device is configured the technician need to contact GSSC in a separate email on
<a href="mailto:haleon.support@ricoh.es">haleon.support@ricoh.es</a> to push the SLNX.
<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US">Thank you<o:p></o:p></span></p>
<div>
<p class="xmsonormal" style="vertical-align:baseline"><span lang="EN-US">Kind regards,<o:p></o:p></span></p>
<p class="xmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Arial",sans-serif;color:black">Irena Kniazielska</span></b><span style="font-family:"Arial",sans-serif"><br>
<span style="color:black">Global Accounts Coordinator</span><br>
<b><span style="color:black">Ricoh Business Services Polska Sp. z o.o.</span></b><br>
<span style="color:black">Olivia Business Centre</span><br>
<span style="color:black">Al. Grunwaldzka 472C</span><br>
<span style="color:black">80-309</span> Gdansk<br>
<span style="color:black">Poland</span><u><span style="color:blue"><br>
</span><span style="color:#4472C4">irena.kniazielska</span></u></span><span lang="PL" style="font-family:"Arial",sans-serif;color:#4472C4"><a href="mailto:Name.surname@ricoh-europe.com" target="_blank"><span lang="EN-GB" style="color:#4472C4">@ricoh-europe.com</span></a></span><span style="font-family:"Arial",sans-serif;color:#4472C4"><br>
<u><a href="http://www.ricoh-europe.com"><span style="color:#4472C4">www.ricoh-europe.com</span></a></u></span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:6.0pt"><b><span style="font-family:"Book Antiqua",serif;color:#C00000">Annual leave planned:</span></b><span style="font-family:"Book Antiqua",serif;color:#C00000">
</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><b><span lang="EN-US" style="font-size:10.5pt;font-family:"Century",serif;color:red"> </span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="text-autospace:none"><a href="http://www.ricoh-europe.com/"><span style="font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="88" height="31" style="width:.9166in;height:.3263in" id="x__x005f_x0000_i1075" src="cid:image005.png@01DA601F.6A267990"></span></a><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><a href="http://www.facebook.com/ricoheurope"><span style="font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="x__x005f_x0000_i1074" src="cid:image006.png@01DA601F.6A267990"></span></a><span style="font-family:"Arial",sans-serif;color:black"> <a href="http://www.twitter.com/ricoheurope"><span style="color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="x__x005f_x0000_i1073" src="cid:image007.png@01DA601F.6A267990"></span><span style="color:black"> </span></a> <a href="http://www.youtube.com/ricoheurope"><span style="color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="x__x005f_x0000_i1072" src="cid:image008.png@01DA601F.6A267990"></span><span style="color:black"> </span></a> </span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="xmsonormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Hari Prabowo <<a href="mailto:hari.x.prabowo@haleon.com">hari.x.prabowo@haleon.com</a>>
<br>
<b>Sent:</b> Thursday, February 15, 2024 12:59 PM<br>
<b>To:</b> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Phanish M <<a href="mailto:phanish.x.m@haleon.com">phanish.x.m@haleon.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>;
Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Kalpana Lambert - CW <<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>><br>
<b>Cc:</b> Endri Cahyanti <<a href="mailto:endri.x.cahyanti@haleon.com">endri.x.cahyanti@haleon.com</a>>; John Milton <<a href="mailto:john.r.milton@haleon.com">john.r.milton@haleon.com</a>>; Parvez Ahmed <<a href="mailto:parvez.x.ahmed@haleon.com">parvez.x.ahmed@haleon.com</a>>;
Rozaini Zainul Rashid <<a href="mailto:rozaini.x.zainulrashid@haleon.com">rozaini.x.zainulrashid@haleon.com</a>>; Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>; Jarjis Ali <<a href="mailto:jarjis.a.ali@haleon.com">jarjis.a.ali@haleon.com</a>>;
Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Justina Sim <<a href="mailto:Justina.sim@ricoh.com.my">Justina.sim@ricoh.com.my</a>><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-ID" style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p class="xmsonormal"><span lang="EN-ID">Dear Patricia,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID">Haleon PUL will not shut down by 20:00 today as we are running 24 hours. Just want to be sure whether the technician can arrive on time to resolve, and at least resolve 1 printer, PULMFP006.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID">They are now in front of the printer. Can someone from Ricoh now, guide them to resolve this one?
</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID">Regards, Hari.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="xmsonormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>
<br>
<b>Sent:</b> Thursday, February 15, 2024 5:30 PM<br>
<b>To:</b> Phanish M <<a href="mailto:phanish.x.m@haleon.com">phanish.x.m@haleon.com</a>>; Hari Prabowo <<a href="mailto:hari.x.prabowo@haleon.com">hari.x.prabowo@haleon.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>;
Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Kalpana Lambert - EW <<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>><br>
<b>Cc:</b> Endri Cahyanti <<a href="mailto:endri.x.cahyanti@haleon.com">endri.x.cahyanti@haleon.com</a>>; John Milton <<a href="mailto:john.r.milton@haleon.com">john.r.milton@haleon.com</a>>; Parvez Ahmed <<a href="mailto:parvez.x.ahmed@haleon.com">parvez.x.ahmed@haleon.com</a>>;
Rozaini Zainul Rashid <<a href="mailto:rozaini.x.zainulrashid@haleon.com">rozaini.x.zainulrashid@haleon.com</a>>; Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>; Jarjis Ali <<a href="mailto:jarjis.a.ali@haleon.com">jarjis.a.ali@haleon.com</a>>;
Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Justina Sim <<a href="mailto:Justina.Sim@ricoh.com.my">Justina.Sim@ricoh.com.my</a>><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:#D0D8DC;border:none;border-top:solid #90A4AE 3.0pt">
<tbody>
<tr>
<td valign="top" style="border:none;padding:0cm 7.5pt 3.75pt 4.5pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left">
<tbody>
<tr>
<td style="padding:3.0pt 6.0pt 3.0pt 6.0pt">
<p><b><span style="font-size:10.5pt">This Message Is From an External Sender </span>
</b><o:p></o:p></p>
</td>
</tr>
<tr>
<td style="padding:3.0pt 6.0pt 3.0pt 6.0pt">
<p><span style="font-size:9.0pt">This message came from outside your organization.
</span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<p class="xmsonormal" style="background:white"><span lang="EN-US" style="color:black"> </span><span lang="EN-US"><o:p></o:p></span></p>
<div class="MsoNormal" align="center" style="text-align:center;background:white">
<span lang="EN-US" style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black">
<hr size="1" width="100%" align="center">
</span></div>
<p class="xmsonormal"><span lang="EN-US">Dear Phanish, good day.<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US">Sorry for the inconvenience caused and our partner is arranging a technician onsite today, estimated arrival time is 6pm local time and will try their very best to have one device to be installed and configured since
Haleon will shut down latest by 8pm. <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US">The remaining loaner units will be done tomorrow at 9am Jakarta as mentioned by
<a id="OWAAM8E271DBE83CB4A9C890749C46E6E72B4" href="mailto:soenwono@moderndatasolusi.com">
<span style="font-family:"Calibri",sans-serif;text-decoration:none">@soenwono</span></a> earlier.<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US">Dear Sun Sun, good day.<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US">Kindly reconfirm the above arrangement by return email and no further changes is allowed.<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US">Thanks.<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<div>
<p class="xmsonormal"><b><i><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#3B9B4B"> </span></i></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><b><i><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black">This email may reach you outside of your office hours due to the time difference between our countries. Therefore, respond during your regular
working hours. Instant reply is not expected.</span></i></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><b><i><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black"> </span></i></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"><img border="0" width="599" height="150" style="width:6.243in;height:1.5625in" id="x__x005f_x0000_i1071" src="cid:image003.png@01DA601F.6A267990"></span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#3B9B4B">Advance Leave Notice:
</span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#2F5496"> 7<sup>th</sup>, 8<sup>th</sup>, 9<sup>th</sup>, 13<sup>th</sup> and 14<sup>th</sup> Feb
</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#3B9B4B">Public Holiday: </span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#2F5496"> 10<sup>th</sup>, 11<sup>th</sup> and 12<sup>th</sup>
Feb </span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">Thank you.</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black"> </span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">Patricia Foong
</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">Mobile Phone : +6016 410 4493</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:12.0pt;text-autospace:none"><u><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#0070C0"><a href="mailto:patricia.foong@ricoh.com.my"><span style="color:#0070C0">patricia.foong@ricoh.com.my</span></a></span></u><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">
</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">UG-D6, Level Upper Ground,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">Utropolis Suites 2, Jalan Kontraktor U1/14,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">40150 Shah Alam, Selangor,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">Malaysia.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#666666"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">Service Hotline: 1300 88 8228</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">Website:</span><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#666666">
</span><span lang="EN-US" style="font-family:"Arial",sans-serif;color:black"><a href="http://www.ricoh.com.my/"><span style="color:blue">www.ricoh.com.my</span></a></span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:blue"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><a href="https://www.ricoh.com.my/"><span lang="EN-US" style="color:black;text-decoration:none"><img border="0" width="600" height="184" style="width:6.25in;height:1.9166in" id="x__x005f_x0000_i1070" src="cid:image004.jpg@01DA601F.6A267990"></span></a><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span lang="EN-US" style="color:black"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><i><span lang="EN-US" style="font-size:9.0pt;color:#3F621F">This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and
that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please
do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.</span></i><span lang="EN-US"><o:p></o:p></span></p>
</div>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="xmsonormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Phanish M <<a href="mailto:phanish.x.m@haleon.com">phanish.x.m@haleon.com</a>>
<br>
<b>Sent:</b> Thursday, February 15, 2024 5:12 PM<br>
<b>To:</b> Hari Prabowo <<a href="mailto:hari.x.prabowo@haleon.com">hari.x.prabowo@haleon.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;
Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Kalpana Lambert - EW <<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>><br>
<b>Cc:</b> Endri Cahyanti <<a href="mailto:endri.x.cahyanti@haleon.com">endri.x.cahyanti@haleon.com</a>>; John Milton <<a href="mailto:john.r.milton@haleon.com">john.r.milton@haleon.com</a>>; Parvez Ahmed <<a href="mailto:parvez.x.ahmed@haleon.com">parvez.x.ahmed@haleon.com</a>>;
Rozaini Zainul Rashid <<a href="mailto:rozaini.x.zainulrashid@haleon.com">rozaini.x.zainulrashid@haleon.com</a>>; Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>; Jarjis Ali <<a href="mailto:jarjis.a.ali@haleon.com">jarjis.a.ali@haleon.com</a>>;
Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<br>
<b>Importance:</b> High<o:p></o:p></span></p>
</div>
</div>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-IN" style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif">Ricoh team,
</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-IN" style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-IN" style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif">I need a full proof affirmation on the schedule appointment for tomorrow with absolute no acceptance on missing the same. The site team has been waiting
for past 3 days for a visit and has been chasing continuously which is poor service.
</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-IN" style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif"><a id="OWAAMEFF4E042C09B4D9DB79B30559CEA296A" href="mailto:Reece.Middleton@ricoh-europe.com"><span style="font-family:"Trebuchet MS",sans-serif;text-decoration:none">@'Reece
Middleton'</span></a> – I am a bit tired of simply reading this mail going back n forth and we will need to streamline this engagement with clear timelines going forward.
</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-IN" style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
<div>
<p class="xmsonormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif">Thanks & Regards,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif">-----------------------------------------------------------------------------------------------------------------------------------------------------------------------</span></b><span lang="EN-US"><o:p></o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr style="height:5.6pt">
<td width="326" valign="top" style="width:244.4pt;padding:0cm 5.4pt 0cm 0cm;height:5.6pt">
<p class="xmsonormal"><b><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm">Phanish M </span></b><span style="color:black;border:none windowtext 1.0pt;padding:0cm"> </span><o:p></o:p></p>
</td>
</tr>
<tr style="height:5.9pt">
<td width="326" valign="top" style="width:244.4pt;padding:0cm 5.4pt 0cm 0cm;height:5.9pt">
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Principal Service Manager</span><o:p></o:p></p>
</td>
</tr>
<tr style="height:5.6pt">
<td width="326" valign="top" style="width:244.4pt;padding:0cm 5.4pt 0cm 0cm;height:5.6pt">
<p class="xmsonormal"><span style="color:black">Service Management</span><o:p></o:p></p>
</td>
</tr>
<tr style="height:5.6pt">
<td width="326" valign="top" style="width:244.4pt;padding:0cm 5.4pt 0cm 0cm;height:5.6pt">
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm">Digital Work Place</span><span style="color:black;border:none windowtext 1.0pt;padding:0cm"> </span><o:p></o:p></p>
</td>
</tr>
<tr style="height:5.6pt">
<td width="326" valign="top" style="width:244.4pt;padding:0cm 5.4pt 0cm 0cm;height:5.6pt">
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:inherit;color:black;border:none windowtext 1.0pt;padding:0cm"> </span><span style="color:black;border:none windowtext 1.0pt;padding:0cm"> </span><o:p></o:p></p>
</td>
</tr>
<tr style="height:5.9pt">
<td width="326" valign="top" style="width:244.4pt;padding:0cm 5.4pt 0cm 0cm;height:5.9pt">
<p class="xmsonormal"><b><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm">Haleon </span></b><span style="color:black;border:none windowtext 1.0pt;padding:0cm"> </span><o:p></o:p></p>
</td>
</tr>
<tr style="height:5.6pt">
<td width="326" valign="top" style="width:244.4pt;padding:0cm 5.4pt 0cm 0cm;height:5.6pt">
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm">Haleon.com </span><span style="color:black;border:none windowtext 1.0pt;padding:0cm"> </span><o:p></o:p></p>
</td>
</tr>
<tr style="height:5.6pt">
<td width="326" valign="top" style="width:244.4pt;padding:0cm 5.4pt 0cm 0cm;height:5.6pt">
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm">Email: </span><a href="mailto:phanish.x.m@haleon.com"><span style="color:blue">phanish.x.m</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:blue;border:none windowtext 1.0pt;padding:0cm">@haleon.com</span></a><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm"> </span><span style="color:black;border:none windowtext 1.0pt;padding:0cm"> </span><o:p></o:p></p>
</td>
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<tr style="height:5.6pt">
<td width="326" valign="top" style="width:244.4pt;padding:0cm 5.4pt 0cm 0cm;height:5.6pt">
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm">Tel: +91 99456 77003 </span><span style="color:black;border:none windowtext 1.0pt;padding:0cm"> </span><o:p></o:p></p>
</td>
</tr>
<tr style="height:6.5pt">
<td width="326" valign="top" style="width:244.4pt;padding:0cm 5.4pt 0cm 0cm;height:6.5pt">
<p class="xmsonormal"><a href="https://www.linkedin.com/showcase/haleon"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:blue;border:none windowtext 1.0pt;padding:0cm">LinkedIn</span></a><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm"> | </span><a href="https://twitter.com/HALEON_health"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:blue;border:none windowtext 1.0pt;padding:0cm">Twitter</span></a><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm"> | </span><a href="https://www.facebook.com/Haleon-101585232398249"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:blue;border:none windowtext 1.0pt;padding:0cm">Facebook</span></a><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm"> | </span><a href="https://www.instagram.com/haleon"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:blue;border:none windowtext 1.0pt;padding:0cm">Instagram</span></a><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm"> | </span><a href="https://www.haleon.com"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:blue;border:none windowtext 1.0pt;padding:0cm">haleon.com</span></a><span style="font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm"> </span><span style="color:black;border:none windowtext 1.0pt;padding:0cm"> </span><o:p></o:p></p>
</td>
</tr>
<tr style="height:1.8pt">
<td width="326" valign="top" style="width:244.4pt;padding:0cm 5.4pt 0cm 0cm;height:1.8pt">
<p class="xmsonormal"><span style="color:black;border:none windowtext 1.0pt;padding:0cm"> </span><o:p></o:p></p>
</td>
</tr>
<tr style="height:17.55pt">
<td width="326" valign="top" style="width:244.4pt;padding:0cm 5.4pt 0cm 0cm;height:17.55pt">
<p class="xmsonormal"><img border="0" width="145" height="47" style="width:1.5069in;height:.4861in" id="x__x005f_x0000_i1069" src="cid:image009.png@01DA601F.6A267990" alt="Icon
Description automatically generated"><span style="color:black;border:none windowtext 1.0pt;padding:0cm"> </span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
<p class="xmsonormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif">-----------------------------------------------------------------------------------------------------------------------------------------------------------------------</span></b><span lang="EN-US"><o:p></o:p></span></p>
</div>
<p class="xmsonormal"><span lang="EN-IN" style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="xmsonormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Hari Prabowo <<a href="mailto:hari.x.prabowo@haleon.com">hari.x.prabowo@haleon.com</a>>
<br>
<b>Sent:</b> Thursday, February 15, 2024 2:21 PM<br>
<b>To:</b> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; 'Patricia Foong' <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; 'Reece Middleton' <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>;
Kalpana Lambert - EW <<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>><br>
<b>Cc:</b> Endri Cahyanti <<a href="mailto:endri.x.cahyanti@haleon.com">endri.x.cahyanti@haleon.com</a>>; Phanish M <<a href="mailto:phanish.x.m@haleon.com">phanish.x.m@haleon.com</a>>; John Milton <<a href="mailto:john.r.milton@haleon.com">john.r.milton@haleon.com</a>>;
Parvez Ahmed <<a href="mailto:parvez.x.ahmed@haleon.com">parvez.x.ahmed@haleon.com</a>>; Rozaini Zainul Rashid <<a href="mailto:rozaini.x.zainulrashid@haleon.com">rozaini.x.zainulrashid@haleon.com</a>>; 'Irena Kniazielska' <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>;
Jarjis Ali <<a href="mailto:jarjis.a.ali@haleon.com">jarjis.a.ali@haleon.com</a>>; erik@moderndatasolusi. com <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="xmsonormal"><span lang="EN-IN"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID">Dear Pak Soenwono,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID">As we are production facility, kindly take a note, risk of our facility to stop producing will be billion rupiah per day. This is not acceptable.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID">Regards, Hari.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="xmsonormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>
<br>
<b>Sent:</b> Thursday, February 15, 2024 3:42 PM<br>
<b>To:</b> Hari Prabowo <<a href="mailto:hari.x.prabowo@haleon.com">hari.x.prabowo@haleon.com</a>>; 'Patricia Foong' <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; 'Reece Middleton' <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>;
Kalpana Lambert - EW <<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>><br>
<b>Cc:</b> Endri Cahyanti <<a href="mailto:endri.x.cahyanti@haleon.com">endri.x.cahyanti@haleon.com</a>>; Phanish M <<a href="mailto:phanish.x.m@haleon.com">phanish.x.m@haleon.com</a>>; John Milton <<a href="mailto:john.r.milton@haleon.com">john.r.milton@haleon.com</a>>;
Parvez Ahmed <<a href="mailto:parvez.x.ahmed@haleon.com">parvez.x.ahmed@haleon.com</a>>; Rozaini Zainul Rashid <<a href="mailto:rozaini.x.zainulrashid@haleon.com">rozaini.x.zainulrashid@haleon.com</a>>; 'Irena Kniazielska' <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>;
Jarjis Ali <<a href="mailto:jarjis.a.ali@haleon.com">jarjis.a.ali@haleon.com</a>>; erik@moderndatasolusi. com <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:#D0D8DC;border:none;border-top:solid #90A4AE 3.0pt">
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<p><b><span style="font-size:10.5pt">This Message Is From an External Sender </span>
</b><o:p></o:p></p>
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<p><span style="font-size:9.0pt">This message came from outside your organization.
</span><o:p></o:p></p>
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<p class="xmsonormal" style="background:white"><span lang="EN-ID" style="color:black"> </span><span lang="EN-US"><o:p></o:p></span></p>
<div class="MsoNormal" align="center" style="text-align:center;background:white">
<span lang="EN-ID" style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black">
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<p class="xmsonormal"><b><u><span lang="EN-US">Hi Pak Hari,</span></u></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US">Sorry to inform you that the installation will not done today as our engineer has full service call. But we already scheduled for tomorrow Installation at 09.00 am.
<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US">Thank you. <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<div>
<p class="xmsonormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Regards,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Soenwono Suprapto | GMA & Direct Dept Head</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">T: +62 21-27937489</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">F: +62 21-27937486</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">M: +62-87771697791</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><a href="http://www.moderndatasolusi.com"><span style="color:blue">www.moderndatasolusi.com</span></a></span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><b><u><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">PT MODERN DATA SOLUSI
</span></u></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none">JL. Sultan Iskandar Muda
No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a><o:p></o:p></span></p>
<p class="xmsonormal"><img border="0" width="195" height="84" style="width:2.0277in;height:.875in" id="x_Picture_x0020_10" src="cid:image002.png@01DA601F.6A267990"><span lang="EN-US"><o:p></o:p></span></p>
</div>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="xmsonormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Hari Prabowo <<a href="mailto:hari.x.prabowo@haleon.com">hari.x.prabowo@haleon.com</a>>
<br>
<b>Sent:</b> 15 February 2024 14:23<br>
<b>To:</b> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Kalpana Lambert - EW <<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>><br>
<b>Cc:</b> Endri Cahyanti <<a href="mailto:endri.x.cahyanti@haleon.com">endri.x.cahyanti@haleon.com</a>>; Phanish M <<a href="mailto:phanish.x.m@haleon.com">phanish.x.m@haleon.com</a>>; John Milton <<a href="mailto:john.r.milton@haleon.com">john.r.milton@haleon.com</a>>;
Parvez Ahmed <<a href="mailto:parvez.x.ahmed@haleon.com">parvez.x.ahmed@haleon.com</a>>; Rozaini Zainul Rashid <<a href="mailto:rozaini.x.zainulrashid@haleon.com">rozaini.x.zainulrashid@haleon.com</a>>; Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>;
Jarjis Ali <<a href="mailto:jarjis.a.ali@haleon.com">jarjis.a.ali@haleon.com</a>><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID">Hi Patricia,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID">It’s 14:22 local time, we are still waiting for the technician.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID">Regards, Hari.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="xmsonormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>
<br>
<b>Sent:</b> Thursday, February 15, 2024 1:26 PM<br>
<b>To:</b> Hari Prabowo <<a href="mailto:hari.x.prabowo@haleon.com">hari.x.prabowo@haleon.com</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Kalpana Lambert - EW <<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>><br>
<b>Cc:</b> Endri Cahyanti <<a href="mailto:endri.x.cahyanti@haleon.com">endri.x.cahyanti@haleon.com</a>>; Phanish M <<a href="mailto:phanish.x.m@haleon.com">phanish.x.m@haleon.com</a>>; John Milton <<a href="mailto:john.r.milton@haleon.com">john.r.milton@haleon.com</a>>;
Parvez Ahmed <<a href="mailto:parvez.x.ahmed@haleon.com">parvez.x.ahmed@haleon.com</a>>; Rozaini Zainul Rashid <<a href="mailto:rozaini.x.zainulrashid@haleon.com">rozaini.x.zainulrashid@haleon.com</a>>; Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>;
Jarjis Ali <<a href="mailto:jarjis.a.ali@haleon.com">jarjis.a.ali@haleon.com</a>><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<p><b><span style="font-size:10.5pt">This Message Is From an External Sender </span>
</b><o:p></o:p></p>
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<p><span style="font-size:9.0pt">This message came from outside your organization.
</span><o:p></o:p></p>
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<p class="xmsonormal" style="background:white"><span lang="EN-US" style="color:black"> </span><span lang="EN-US"><o:p></o:p></span></p>
<div class="MsoNormal" align="center" style="text-align:center;background:white">
<span lang="EN-US" style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black">
<hr size="1" width="100%" align="center">
</span></div>
<p class="xmsonormal"><span lang="EN-US">Dear Pak Hari, <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US">We just been informed by Sun Sun of PTM that the technician should be there on the 2<sup>nd</sup> half of the day as they are attending a service call with another customer at the momet.<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US">Shall keep you posted once I heard back on the onsite schedule, thanks.<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<div>
<p class="xmsonormal"><b><i><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#3B9B4B"> </span></i></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><b><i><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black">This email may reach you outside of your office hours due to the time difference between our countries. Therefore, respond during your regular
working hours. Instant reply is not expected.</span></i></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><b><i><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black"> </span></i></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"><img border="0" width="599" height="150" style="width:6.243in;height:1.5625in" id="x__x005f_x0000_i1067" src="cid:image003.png@01DA601F.6A267990"></span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#3B9B4B">Advance Leave Notice:
</span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#2F5496"> 7<sup>th</sup>, 8<sup>th</sup>, 9<sup>th</sup>, 13<sup>th</sup> and 14<sup>th</sup> Feb
</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#3B9B4B">Public Holiday: </span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#2F5496"> 10<sup>th</sup>, 11<sup>th</sup> and 12<sup>th</sup>
Feb </span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">Thank you.</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black"> </span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">Patricia Foong
</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">Mobile Phone : +6016 410 4493</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:12.0pt;text-autospace:none"><u><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#0070C0"><a href="mailto:patricia.foong@ricoh.com.my"><span style="color:#0070C0">patricia.foong@ricoh.com.my</span></a></span></u><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">
</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">UG-D6, Level Upper Ground,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">Utropolis Suites 2, Jalan Kontraktor U1/14,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">40150 Shah Alam, Selangor,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">Malaysia.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#666666"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">Service Hotline: 1300 88 8228</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">Website:</span><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#666666">
</span><span lang="EN-US" style="font-family:"Arial",sans-serif;color:black"><a href="http://www.ricoh.com.my/"><span style="color:blue">www.ricoh.com.my</span></a></span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:blue"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><a href="https://www.ricoh.com.my/"><span lang="EN-US" style="color:black;text-decoration:none"><img border="0" width="600" height="184" style="width:6.25in;height:1.9166in" id="x__x005f_x0000_i1066" src="cid:image004.jpg@01DA601F.6A267990"></span></a><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span lang="EN-US" style="color:black"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><i><span lang="EN-US" style="font-size:9.0pt;color:#3F621F">This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and
that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please
do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.</span></i><span lang="EN-US"><o:p></o:p></span></p>
</div>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="xmsonormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Patricia Foong
<br>
<b>Sent:</b> Thursday, February 15, 2024 1:46 PM<br>
<b>To:</b> Hari Prabowo <<a href="mailto:hari.x.prabowo@haleon.com">hari.x.prabowo@haleon.com</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Kalpana Lambert - EW <<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>><br>
<b>Cc:</b> Endri Cahyanti <<a href="mailto:endri.x.cahyanti@haleon.com">endri.x.cahyanti@haleon.com</a>>; Phanish M <<a href="mailto:phanish.x.m@haleon.com">phanish.x.m@haleon.com</a>>; John Milton <<a href="mailto:john.r.milton@haleon.com">john.r.milton@haleon.com</a>>;
Parvez Ahmed <<a href="mailto:parvez.x.ahmed@haleon.com">parvez.x.ahmed@haleon.com</a>>; Rozaini Zainul Rashid <<a href="mailto:rozaini.x.zainulrashid@haleon.com">rozaini.x.zainulrashid@haleon.com</a>>; Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>;
Jarjis Ali <<a href="mailto:jarjis.a.ali@haleon.com">jarjis.a.ali@haleon.com</a>><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US">Dear Pak Hari, good day.<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US">Sorry for not able to provide an update earlier as I was on Chinese New Year annual leave and just came back today.<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US">Have tried to contact Soenwono of PTM but no answer and I have left a message via WhatsApp requesting for an update.<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US">Will continue to call and keep you posted on the progress.<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US">Very sorry for the inconvenience caused by our partner.<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US">Thank you.<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<div>
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<p class="xmsonormal"><span lang="EN-US"><img border="0" width="599" height="150" style="width:6.243in;height:1.5625in" id="x_Picture_x0020_4" src="cid:image003.png@01DA601F.6A267990"></span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#3B9B4B">Advance Leave Notice:
</span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#2F5496"> 7<sup>th</sup>, 8<sup>th</sup>, 9<sup>th</sup>, 13<sup>th</sup> and 14<sup>th</sup> Feb
</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#3B9B4B">Public Holiday: </span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#2F5496"> 10<sup>th</sup>, 11<sup>th</sup> and 12<sup>th</sup>
Feb </span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">Thank you.</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black"> </span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">Patricia Foong
</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">Mobile Phone : +6016 410 4493</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:12.0pt;text-autospace:none"><u><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#0070C0"><a href="mailto:patricia.foong@ricoh.com.my"><span style="color:#0070C0">patricia.foong@ricoh.com.my</span></a></span></u><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">
</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">UG-D6, Level Upper Ground,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">Utropolis Suites 2, Jalan Kontraktor U1/14,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">40150 Shah Alam, Selangor,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">Malaysia.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#666666"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">Service Hotline: 1300 88 8228</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060">Website:</span><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#666666">
</span><span lang="EN-US" style="font-family:"Arial",sans-serif;color:black"><a href="http://www.ricoh.com.my/"><span style="color:blue">www.ricoh.com.my</span></a></span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:blue"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="xmsonormal" style="line-height:105%"><span lang="EN-US" style="color:black"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><i><span lang="EN-US" style="font-size:9.0pt;color:#3F621F">This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and
that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please
do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.</span></i><span lang="EN-US"><o:p></o:p></span></p>
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<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="xmsonormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Hari Prabowo <<a href="mailto:hari.x.prabowo@haleon.com">hari.x.prabowo@haleon.com</a>>
<br>
<b>Sent:</b> Thursday, February 15, 2024 1:13 PM<br>
<b>To:</b> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Kalpana Lambert - EW <<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>><br>
<b>Cc:</b> Endri Cahyanti <<a href="mailto:endri.x.cahyanti@haleon.com">endri.x.cahyanti@haleon.com</a>>; Phanish M <<a href="mailto:phanish.x.m@haleon.com">phanish.x.m@haleon.com</a>>; John Milton <<a href="mailto:john.r.milton@haleon.com">john.r.milton@haleon.com</a>>;
Parvez Ahmed <<a href="mailto:parvez.x.ahmed@haleon.com">parvez.x.ahmed@haleon.com</a>>; Rozaini Zainul Rashid <<a href="mailto:rozaini.x.zainulrashid@haleon.com">rozaini.x.zainulrashid@haleon.com</a>>; Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;
Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>; Jarjis Ali <<a href="mailto:jarjis.a.ali@haleon.com">jarjis.a.ali@haleon.com</a>><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID">Hi <a id="OWAAM94AEF2A8CC894012857599DF1E1F72C3" href="mailto:Reece.Middleton@ricoh-europe.com">
<span style="font-family:"Calibri",sans-serif;text-decoration:none">@Reece Middleton</span></a></span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID">This is now afternoon on the 3<sup>rd</sup> day after you said the local RICOH going to configure these printers, can you update us on this??</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID">Regards, Hari.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="xmsonormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>
<br>
<b>Sent:</b> Wednesday, February 14, 2024 4:02 PM<br>
<b>To:</b> Kalpana Lambert - EW <<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>><br>
<b>Cc:</b> Endri Cahyanti <<a href="mailto:endri.x.cahyanti@haleon.com">endri.x.cahyanti@haleon.com</a>>; Hari Prabowo <<a href="mailto:hari.x.prabowo@haleon.com">hari.x.prabowo@haleon.com</a>>; Phanish M <<a href="mailto:phanish.x.m@haleon.com">phanish.x.m@haleon.com</a>>;
John Milton <<a href="mailto:john.r.milton@haleon.com">john.r.milton@haleon.com</a>>; Parvez Ahmed <<a href="mailto:parvez.x.ahmed@haleon.com">parvez.x.ahmed@haleon.com</a>>; Rozaini Zainul Rashid <<a href="mailto:rozaini.x.zainulrashid@haleon.com">rozaini.x.zainulrashid@haleon.com</a>>;
Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>; Jarjis Ali <<a href="mailto:jarjis.a.ali@haleon.com">jarjis.a.ali@haleon.com</a>><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<p><b><span style="font-size:10.5pt">This Message Is From an External Sender </span>
</b><o:p></o:p></p>
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<p><span style="font-size:9.0pt">This message came from outside your organization.
</span><o:p></o:p></p>
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<p class="xmsonormal" style="background:white"><span style="color:black"> </span><span lang="EN-US"><o:p></o:p></span></p>
<div class="MsoNormal" align="center" style="text-align:center;background:white">
<span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black">
<hr size="1" width="100%" align="center">
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<p align="center" style="margin:5.0pt;text-align:center"><span style="color:black">Internal</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<div>
<p class="xmsonormal">Hi Hari, <span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal">Apologies I was told by the local team that the devices had been installed, in which case I assume they have been delivered and not configured which is not right.
<span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal">I have contacted the team this morning as well as the local service manager to ensure that the configurations are completed asap. Unfortunately, it seems that today is a public holiday in Indonesia so the engineer will be on site tomorrow.<span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal">I apologise for this mess, and we will get this resolved for you tomorrow.<span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal">Many thanks<span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><b>Reece<span style="color:black"> Middleton</span></b><span style="color:black"><br>
Global Service Manager</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><span style="color:black">Service and Annuity<br>
Professional Services</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><span style="color:black"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><b>Ricoh Europe PLC</b>
<span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><span style="color:black">900 Pavilion Drive
<br>
Northampton, NN4 7YL</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><span style="color:black">United Kingdom</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><span lang="IT" style="color:black">Mobile:
</span><span lang="IT" style="color:#242424;background:white">07566205637</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><a href="mailto:Reece.Middleton@Ricoh-Europe.com"><span lang="IT">Reece.Middleton@Ricoh-Europe.com</span></a><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><a href="http://www.ricoh-europe.com/"><span style="color:blue">www.ricoh-europe.com</span></a><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><a href="http://www.ricoh.co.uk"><span style="color:blue;text-decoration:none"><img border="0" width="70" height="25" style="width:.7291in;height:.2638in" id="x_Picture_x0020_2" src="cid:image010.jpg@01DA601F.6A267990"></span></a><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><a href="../../../Local/Temp/notes238032/www.facebook.com/ricoheurope"><span style="color:blue;text-decoration:none"><img border="0" width="19" height="19" style="width:.2013in;height:.2013in" id="x_Picture_x0020_6" src="cid:image011.jpg@01DA601F.6A267990"></span><span style="color:blue"> </span></a><span style="color:black"> </span><a href="../../../Local/Temp/notes238032/www.twitter.com/ricoheurope"><span style="color:black;text-decoration:none"><img border="0" width="19" height="19" style="width:.2013in;height:.2013in" id="x_Picture_x0020_12" src="cid:image012.jpg@01DA601F.6A267990"></span><span style="color:black">
</span></a><span style="color:black"> </span><a href="../../../Local/Temp/notes238032/www.youtube.com/ricoheurope"><span style="color:black;text-decoration:none"><img border="0" width="19" height="19" style="width:.2013in;height:.2013in" id="x_Picture_x0020_13" src="cid:image013.jpg@01DA601F.6A267990"></span><span style="color:black">
</span></a><span style="color:black"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="xmsonormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Kalpana Lambert - EW <<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>>
<br>
<b>Sent:</b> Wednesday, February 14, 2024 8:53 AM<br>
<b>To:</b> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>><br>
<b>Cc:</b> Endri Cahyanti <<a href="mailto:endri.x.cahyanti@haleon.com">endri.x.cahyanti@haleon.com</a>>; Hari Prabowo <<a href="mailto:hari.x.prabowo@haleon.com">hari.x.prabowo@haleon.com</a>>; Phanish M <<a href="mailto:phanish.x.m@haleon.com">phanish.x.m@haleon.com</a>>;
John Milton <<a href="mailto:john.r.milton@haleon.com">john.r.milton@haleon.com</a>>; Parvez Ahmed <<a href="mailto:parvez.x.ahmed@haleon.com">parvez.x.ahmed@haleon.com</a>>; Rozaini Zainul Rashid <<a href="mailto:rozaini.x.zainulrashid@haleon.com">rozaini.x.zainulrashid@haleon.com</a>>;
Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>; Jarjis Ali <<a href="mailto:jarjis.a.ali@haleon.com">jarjis.a.ali@haleon.com</a>><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<p align="center" style="margin:5.0pt;text-align:center"><span style="color:black">Internal</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<div>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="xmsonormal"><span style="font-family:"Aptos",sans-serif">Hi Reece,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Aptos",sans-serif">Please can you get back to the site on this?</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Aptos",sans-serif">Kind regards,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Aptos",sans-serif">Kal</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Aptos",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="xmsonormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Hari Prabowo <</span><a href="mailto:hari.x.prabowo@haleon.com"><span lang="EN-US">hari.x.prabowo@haleon.com</span></a><span lang="EN-US">>
<br>
<b>Sent:</b> Tuesday, February 13, 2024 2:07 PM<br>
<b>To:</b> Reece Middleton <</span><a href="mailto:Reece.Middleton@ricoh-europe.com"><span lang="EN-US">Reece.Middleton@ricoh-europe.com</span></a><span lang="EN-US">>; Kalpana Lambert - EW <</span><a href="mailto:kalpana.x.lambert@haleon.com"><span lang="EN-US">kalpana.x.lambert@haleon.com</span></a><span lang="EN-US">><br>
<b>Cc:</b> Endri Cahyanti <</span><a href="mailto:endri.x.cahyanti@haleon.com"><span lang="EN-US">endri.x.cahyanti@haleon.com</span></a><span lang="EN-US">>; Phanish M <</span><a href="mailto:phanish.x.m@haleon.com"><span lang="EN-US">phanish.x.m@haleon.com</span></a><span lang="EN-US">>;
John Milton <</span><a href="mailto:john.r.milton@haleon.com"><span lang="EN-US">john.r.milton@haleon.com</span></a><span lang="EN-US">>; Parvez Ahmed <</span><a href="mailto:parvez.x.ahmed@haleon.com"><span lang="EN-US">parvez.x.ahmed@haleon.com</span></a><span lang="EN-US">>;
Rozaini Zainul Rashid <</span><a href="mailto:rozaini.x.zainulrashid@haleon.com"><span lang="EN-US">rozaini.x.zainulrashid@haleon.com</span></a><span lang="EN-US">>; 'Patricia Foong' <</span><a href="mailto:Patricia.Foong@ricoh.com.my"><span lang="EN-US">Patricia.Foong@ricoh.com.my</span></a><span lang="EN-US">>;
Irena Kniazielska <</span><a href="mailto:Irena.Kniazielska@ricoh-europe.com"><span lang="EN-US">Irena.Kniazielska@ricoh-europe.com</span></a><span lang="EN-US">><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID">Hi Reece, can you kindly give us clarity, why the 3 loaner devices (MP305) are not installed yesterday (as you explain below), and even today we are waiting until shift 2 (16:00 – 23:00) with all sites folks are being
hopeful for this to close ASAP? So far no luck for a P2 issue.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID">Regards, Hari.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="xmsonormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Reece Middleton <</span><a href="mailto:Reece.Middleton@ricoh-europe.com"><span lang="EN-US">Reece.Middleton@ricoh-europe.com</span></a><span lang="EN-US">>
<br>
<b>Sent:</b> Monday, February 12, 2024 9:09 PM<br>
<b>To:</b> Kalpana Lambert - EW <</span><a href="mailto:kalpana.x.lambert@haleon.com"><span lang="EN-US">kalpana.x.lambert@haleon.com</span></a><span lang="EN-US">><br>
<b>Cc:</b> Hari Prabowo <</span><a href="mailto:hari.x.prabowo@haleon.com"><span lang="EN-US">hari.x.prabowo@haleon.com</span></a><span lang="EN-US">>; Endri Cahyanti <</span><a href="mailto:endri.x.cahyanti@haleon.com"><span lang="EN-US">endri.x.cahyanti@haleon.com</span></a><span lang="EN-US">>;
Phanish M <</span><a href="mailto:phanish.x.m@haleon.com"><span lang="EN-US">phanish.x.m@haleon.com</span></a><span lang="EN-US">>; John Milton <</span><a href="mailto:john.r.milton@haleon.com"><span lang="EN-US">john.r.milton@haleon.com</span></a><span lang="EN-US">>;
Parvez Ahmed <</span><a href="mailto:parvez.x.ahmed@haleon.com"><span lang="EN-US">parvez.x.ahmed@haleon.com</span></a><span lang="EN-US">><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:#D0D8DC;border:none;border-top:solid #90A4AE 3.0pt">
<tbody>
<tr>
<td valign="top" style="border:none;padding:0cm 7.5pt 3.75pt 4.5pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left">
<tbody>
<tr>
<td style="padding:3.0pt 6.0pt 3.0pt 6.0pt">
<p><b><span style="font-size:10.5pt;font-family:"Times New Roman",serif">This Message Is From an External Sender
</span></b><o:p></o:p></p>
</td>
</tr>
<tr>
<td style="padding:3.0pt 6.0pt 3.0pt 6.0pt">
<p><span style="font-size:9.0pt;font-family:"Times New Roman",serif">This message came from outside your organization.
</span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<p class="xmsonormal" style="background:white"><span style="color:black"> </span><span lang="EN-US"><o:p></o:p></span></p>
<div class="MsoNormal" align="center" style="text-align:center;background:white">
<span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black">
<hr size="1" width="100%" align="center">
</span></div>
<p align="center" style="margin:5.0pt;text-align:center"><span style="color:black">Internal</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<div>
<p class="xmsonormal">Hi Kal, <span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal">I responded to this on the separate email chain but having spoken to the site on several occasions we are still working on logistics of shipping in new parts from other countries, for which there is not currently an ETA. We have got loaner
devices being installed today to aid the needs of the site. So, to clarify, printing will be fully functional, and no additional charges will be made for the loaner devices from today onwards so there will be no financial impact.<span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal">One thing to clarify around the tech refresh is that neither centrally nor through our local team have we recommended it and the Haleon site has asked for this to be done early due to available budget. If the site wants to refresh early
that is fine for them to do but we cannot offer a discount based on this decision, the best I might potentially be able do is alleviate the remaining costs on the current devices they would be refreshing.<span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal">Many thanks<span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><b>Reece<span style="color:black"> Middleton</span></b><span style="color:black"><br>
Global Service Manager</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><span style="color:black">Service and Annuity<br>
Professional Services</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><span style="color:black"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><b>Ricoh Europe PLC</b>
<span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><span style="color:black">900 Pavilion Drive
<br>
Northampton, NN4 7YL</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><span style="color:black">United Kingdom</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><span lang="IT" style="color:black">Mobile:
</span><span lang="IT" style="color:#242424;background:white">07566205637</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><a href="mailto:Reece.Middleton@Ricoh-Europe.com"><span lang="IT">Reece.Middleton@Ricoh-Europe.com</span></a><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><a href="http://www.ricoh-europe.com/"><span style="color:blue">www.ricoh-europe.com</span></a><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><a href="http://www.ricoh.co.uk/"><span style="color:blue;text-decoration:none"><img border="0" width="70" height="25" style="width:.7291in;height:.2638in" id="x_Picture_x0020_17" src="cid:image010.jpg@01DA601F.6A267990"></span></a><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><a href="../../../Local/Temp/notes238032/www.facebook.com/ricoheurope"><span style="color:blue;text-decoration:none"><img border="0" width="19" height="19" style="width:.2013in;height:.2013in" id="x_Picture_x0020_7" src="cid:image011.jpg@01DA601F.6A267990"></span><span style="color:blue"> </span></a><span style="color:black"> </span><a href="../../../Local/Temp/notes238032/www.twitter.com/ricoheurope"><span style="color:black;text-decoration:none"><img border="0" width="19" height="19" style="width:.2013in;height:.2013in" id="x_Picture_x0020_8" src="cid:image012.jpg@01DA601F.6A267990"></span><span style="color:black">
</span></a><span style="color:black"> </span><a href="../../../Local/Temp/notes238032/www.youtube.com/ricoheurope"><span style="color:black;text-decoration:none"><img border="0" width="19" height="19" style="width:.2013in;height:.2013in" id="x_Picture_x0020_9" src="cid:image013.jpg@01DA601F.6A267990"></span><span style="color:black">
</span></a><span style="color:black"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="xmsonormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Kalpana Lambert - EW <</span><a href="mailto:kalpana.x.lambert@haleon.com"><span lang="EN-US">kalpana.x.lambert@haleon.com</span></a><span lang="EN-US">>
<br>
<b>Sent:</b> Monday, February 12, 2024 1:40 PM<br>
<b>To:</b> Reece Middleton <</span><a href="mailto:Reece.Middleton@ricoh-europe.com"><span lang="EN-US">Reece.Middleton@ricoh-europe.com</span></a><span lang="EN-US">><br>
<b>Cc:</b> Hari Prabowo <</span><a href="mailto:hari.x.prabowo@haleon.com"><span lang="EN-US">hari.x.prabowo@haleon.com</span></a><span lang="EN-US">>; Endri Cahyanti <</span><a href="mailto:endri.x.cahyanti@haleon.com"><span lang="EN-US">endri.x.cahyanti@haleon.com</span></a><span lang="EN-US">>;
Phanish M <</span><a href="mailto:phanish.x.m@haleon.com"><span lang="EN-US">phanish.x.m@haleon.com</span></a><span lang="EN-US">>; John Milton <</span><a href="mailto:john.r.milton@haleon.com"><span lang="EN-US">john.r.milton@haleon.com</span></a><span lang="EN-US">>;
Parvez Ahmed <</span><a href="mailto:parvez.x.ahmed@haleon.com"><span lang="EN-US">parvez.x.ahmed@haleon.com</span></a><span lang="EN-US">><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<p align="center" style="margin:5.0pt;text-align:center"><span style="color:black">Internal</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<div>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p class="xmsonormal"><span style="font-family:"Aptos",sans-serif">Hi Reece,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Aptos",sans-serif">Is there an update on this?</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Aptos",sans-serif">Kind regards,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Aptos",sans-serif">Kal</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Aptos",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="xmsonormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Reece Middleton <</span><a href="mailto:Reece.Middleton@ricoh-europe.com"><span lang="EN-US">Reece.Middleton@ricoh-europe.com</span></a><span lang="EN-US">>
<br>
<b>Sent:</b> Monday, January 29, 2024 9:51 AM<br>
<b>To:</b> Kalpana Lambert - EW <</span><a href="mailto:kalpana.x.lambert@haleon.com"><span lang="EN-US">kalpana.x.lambert@haleon.com</span></a><span lang="EN-US">><br>
<b>Cc:</b> Hari Prabowo <</span><a href="mailto:hari.x.prabowo@haleon.com"><span lang="EN-US">hari.x.prabowo@haleon.com</span></a><span lang="EN-US">>; Endri Cahyanti <</span><a href="mailto:endri.x.cahyanti@haleon.com"><span lang="EN-US">endri.x.cahyanti@haleon.com</span></a><span lang="EN-US">>;
Phanish M <</span><a href="mailto:phanish.x.m@haleon.com"><span lang="EN-US">phanish.x.m@haleon.com</span></a><span lang="EN-US">>; John Milton <</span><a href="mailto:john.r.milton@haleon.com"><span lang="EN-US">john.r.milton@haleon.com</span></a><span lang="EN-US">>;
Parvez Ahmed <</span><a href="mailto:parvez.x.ahmed@haleon.com"><span lang="EN-US">parvez.x.ahmed@haleon.com</span></a><span lang="EN-US">><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<div>
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:#D0D8DC;border:none;border-top:solid #90A4AE 3.0pt">
<tbody>
<tr>
<td valign="top" style="border:none;padding:0cm 7.5pt 3.75pt 4.5pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left">
<tbody>
<tr>
<td style="padding:3.0pt 6.0pt 3.0pt 6.0pt">
<p><b><span style="font-size:10.5pt;font-family:"Times New Roman",serif">This Message Is From an External Sender
</span></b><o:p></o:p></p>
</td>
</tr>
<tr>
<td style="padding:3.0pt 6.0pt 3.0pt 6.0pt">
<p><span style="font-size:9.0pt;font-family:"Times New Roman",serif">This message came from outside your organization.
</span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif">
<hr size="1" width="100%" align="center">
</span></div>
</div>
<p align="center" style="margin:5.0pt;text-align:center"><span style="color:black">Internal</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
<div>
<p class="xmsonormal">Hi Kal, <span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal">I will take this up with the local team now and advise.<span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal">Many thanks<span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><b>Reece<span style="color:black"> Middleton</span></b><span style="color:black"><br>
Global Service Manager</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><span style="color:black">Service and Annuity<br>
Professional Services</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><span style="color:black"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><b>Ricoh Europe PLC</b>
<span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><span style="color:black">900 Pavilion Drive
<br>
Northampton, NN4 7YL</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><span style="color:black">United Kingdom</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><span lang="IT" style="color:black">Mobile:
</span><span lang="IT" style="color:#242424;background:white">07566205637</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><a href="mailto:Reece.Middleton@Ricoh-Europe.com"><span lang="IT">Reece.Middleton@Ricoh-Europe.com</span></a><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><a href="http://www.ricoh-europe.com/"><span style="color:blue">www.ricoh-europe.com</span></a><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="margin-left:.75pt;text-autospace:none"><a href="http://www.ricoh.co.uk/"><span style="color:blue;text-decoration:none"><img border="0" width="70" height="25" style="width:.7291in;height:.2638in" id="x_Picture_x0020_5" src="cid:image010.jpg@01DA601F.6A267990"></span></a><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><a href="../../../Local/Temp/notes238032/www.facebook.com/ricoheurope"><span style="color:blue;text-decoration:none"><img border="0" width="19" height="19" style="width:.2013in;height:.2013in" id="x_Picture_x0020_18" src="cid:image011.jpg@01DA601F.6A267990"></span><span style="color:blue"> </span></a><span style="color:black"> </span><a href="../../../Local/Temp/notes238032/www.twitter.com/ricoheurope"><span style="color:black;text-decoration:none"><img border="0" width="19" height="19" style="width:.2013in;height:.2013in" id="x_Picture_x0020_19" src="cid:image012.jpg@01DA601F.6A267990"></span><span style="color:black">
</span></a><span style="color:black"> </span><a href="../../../Local/Temp/notes238032/www.youtube.com/ricoheurope"><span style="color:black;text-decoration:none"><img border="0" width="19" height="19" style="width:.2013in;height:.2013in" id="x_Picture_x0020_20" src="cid:image013.jpg@01DA601F.6A267990"></span><span style="color:black">
</span></a><span style="color:black"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="xmsonormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Kalpana Lambert - EW <</span><a href="mailto:kalpana.x.lambert@haleon.com"><span lang="EN-US">kalpana.x.lambert@haleon.com</span></a><span lang="EN-US">>
<br>
<b>Sent:</b> Monday, January 29, 2024 9:49 AM<br>
<b>To:</b> Reece Middleton <</span><a href="mailto:Reece.Middleton@ricoh-europe.com"><span lang="EN-US">Reece.Middleton@ricoh-europe.com</span></a><span lang="EN-US">><br>
<b>Cc:</b> Hari Prabowo <</span><a href="mailto:hari.x.prabowo@haleon.com"><span lang="EN-US">hari.x.prabowo@haleon.com</span></a><span lang="EN-US">>; Endri Cahyanti <</span><a href="mailto:endri.x.cahyanti@haleon.com"><span lang="EN-US">endri.x.cahyanti@haleon.com</span></a><span lang="EN-US">>;
Phanish M <</span><a href="mailto:phanish.x.m@haleon.com"><span lang="EN-US">phanish.x.m@haleon.com</span></a><span lang="EN-US">>; John Milton <</span><a href="mailto:john.r.milton@haleon.com"><span lang="EN-US">john.r.milton@haleon.com</span></a><span lang="EN-US">>;
Parvez Ahmed <</span><a href="mailto:parvez.x.ahmed@haleon.com"><span lang="EN-US">parvez.x.ahmed@haleon.com</span></a><span lang="EN-US">><br>
<b>Subject:</b> RE: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
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<p style="background:#FFCACA"><span style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="xmsonormal"><span style="font-family:"Aptos",sans-serif">Hi Reece,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Aptos",sans-serif">Please can you provide an update here? Why is this site unable to get parts for printers that should still be supported? They have raised a request to tech refresh these devices, which are only
6 years old.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Aptos",sans-serif"><img border="0" width="398" height="261" style="width:4.1458in;height:2.7152in" id="x_Picture_x0020_1" src="cid:image014.png@01DA601F.6A267990" alt="image"></span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Aptos",sans-serif">Kind regards,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Aptos",sans-serif">Kal</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Aptos",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="xmsonormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Endri Cahyanti <</span><a href="mailto:endri.x.cahyanti@haleon.com"><span lang="EN-US">endri.x.cahyanti@haleon.com</span></a><span lang="EN-US">>
<br>
<b>Sent:</b> Friday, January 26, 2024 6:45 AM<br>
<b>To:</b> Kalpana Lambert - EW <</span><a href="mailto:kalpana.x.lambert@haleon.com"><span lang="EN-US">kalpana.x.lambert@haleon.com</span></a><span lang="EN-US">><br>
<b>Cc:</b> Hari Prabowo <</span><a href="mailto:hari.x.prabowo@haleon.com"><span lang="EN-US">hari.x.prabowo@haleon.com</span></a><span lang="EN-US">><br>
<b>Subject:</b> RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
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<p class="xmsonormal"> <span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID">Dear Kalpana,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID">This is to inform you that we already submitted request for 4 printers refresh under RITM50343698.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID">We request to purchase 4 new printers rather than leasing as your advice as leasing will be more expensive.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID">Those 4 current printers condition are truly produce very bad printing result therefore could you please kindly support us to speed up the administration process (Work Order) to Global Ricoh so we can execute PO asap.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID">Got also information from local Ricoh Technician that all printers need new spare part replacement but unfortunately all spare part for those type already discontinued.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID">We will raise service now ticket for either service the printer which impossible to be done or provide us the temporary printer until new printer ready.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID">Thank you in advance for your kind support.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID">Kind regards,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID">Endri</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-ID"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="xmsonormal"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif">Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of
Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company
number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF
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<p><strong><span style="font-family:"Calibri",sans-serif;color:black">The Haleon group monitors email communications sent to and from the Haleon group in order to protect Haleon, our employees, customers, suppliers and business partners, from cyber threats
and loss of Haleon group information. Haleon group monitoring is conducted with appropriate confidentiality controls and in accordance with local laws and after appropriate consultation. This e-mail was sent by Haleon UK Trading Limited (registered in England
and Wales No. 09237643), part of the Haleon group of companies. The registered address is Building 5, First Floor, The Heights, Weybridge, Surrey KT13 0NY, United Kingdom.
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<p><strong><span style="font-family:"Calibri",sans-serif;color:black">The Haleon group monitors email communications sent to and from the Haleon group in order to protect Haleon, our employees, customers, suppliers and business partners, from cyber threats
and loss of Haleon group information. Haleon group monitoring is conducted with appropriate confidentiality controls and in accordance with local laws and after appropriate consultation. This e-mail was sent by Haleon UK Trading Limited (registered in England
and Wales No. 09237643), part of the Haleon group of companies. The registered address is Building 5, First Floor, The Heights, Weybridge, Surrey KT13 0NY, United Kingdom.
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<p><span style="color: #000000;"><strong>The Haleon group monitors email communications sent to and from the Haleon group in order to protect Haleon, our employees, customers, suppliers and business partners, from cyber threats and loss of Haleon group information.
Haleon group monitoring is conducted with appropriate confidentiality controls and in accordance with local laws and after appropriate consultation. This e-mail was sent by Haleon UK Trading Limited (registered in England and Wales No. 09237643), part of the
Haleon group of companies. The registered address is Building 5, First Floor, The Heights, Weybridge, Surrey KT13 0NY, United Kingdom.
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