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<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif">Thank you so much Janathan and I have also contacted
<a id="OWAAME9CCCBB9A6AA49488E6C700ECF6FE869" href="mailto:soenwono@moderndatasolusi.com">
<span style="font-family:"Aptos",sans-serif;text-decoration:none">@soenwono</span></a> to check his email, shared with the FE.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span style="font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p> </o:p></span></i></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:JA">This email may reach you outside of
your office hours due to the time difference between our countries. Therefore, respond during your regular working hours. Instant reply is not expected.<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p> </o:p></span></i></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Aptos",sans-serif"><img border="0" width="599" height="150" style="width:6.2395in;height:1.5625in" id="Picture_x0020_6" src="cid:image006.png@01DA60BF.749DCE50"></span><b><i><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Advance Leave Notice:
</span></b><b><span style="font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"> 20<sup>th</sup> Feb (1<sup>st</sup> half)
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Public Holiday: </span></b><b><span style="font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">
Nil</span></b><b><span style="font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Thank you.</span></b><b><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Patricia Foong
</span></b><span style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><span style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Mobile Phone : +6016 410 4493<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt;text-autospace:none"><u><span style="font-family:"Arial",sans-serif;color:#0070C0;mso-ligatures:standardcontextual"><a href="mailto:patricia.foong@ricoh.com.my"><span style="color:#0070C0">patricia.foong@ricoh.com.my</span></a></span></u><b><span style="color:#2F5496;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">UG-D6, Level Upper Ground,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="DE" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">40150 Shah Alam, Selangor,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Malaysia.<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Service Hotline: 1300 88 8228<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Website:</span><span style="font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual">
</span><span style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><a href="http://www.ricoh.com.my/">www.ricoh.com.my</a><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><u><span style="font-family:"Arial",sans-serif;color:blue;mso-ligatures:standardcontextual"><o:p><span style="text-decoration:none"> </span></o:p></span></u></p>
<p class="MsoNormal" style="line-height:105%"><a href="https://www.ricoh.com.my/"><span style="font-family:"Aptos",sans-serif;color:black;text-decoration:none"><img border="0" width="600" height="184" style="width:6.25in;height:1.9166in" id="_x0000_i1030" src="cid:image007.jpg@01DA60BF.749DCE50"></span></a><span style="color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-family:"Aptos",sans-serif;color:black;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:9.0pt;font-family:"Aptos",sans-serif;color:#3F621F;mso-ligatures:standardcontextual">This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed.
It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail
(and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any
virus transmitted by this email.<o:p></o:p></span></i></p>
</div>
<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> #RES-Barcelona-Haleon <Haleon.support@ricoh.es>
<br>
<b>Sent:</b> Friday, February 16, 2024 10:01 AM<br>
<b>To:</b> Erik Reinaldo <Erik@moderndatasolusi.com>; soenwono <soenwono@moderndatasolusi.com><br>
<b>Cc:</b> Patricia Foong <Patricia.Foong@ricoh.com.my>; Irena Kniazielska <Irena.Kniazielska@ricoh-europe.com>; idris@moderndatasolusi.com; Reece Middleton <Reece.Middleton@ricoh-europe.com>; Justina Sim <Justina.Sim@ricoh.com.my>; Henry Sutanto <henry.sutanto@moderndatasolusi.com>;
it.team@moderndatasolusi.com; 'Gilang' <gilang@moderndatasolusi.com>; helpdesk@moderndatasolusi.com; #RES-Barcelona-Haleon <Haleon.support@ricoh.es>; #RES-Barcelona-Haleon <Haleon.support@ricoh.es><br>
<b>Subject:</b> RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p align="center" style="margin:5.0pt;text-align:center"><span lang="ES" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Internal<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="ES" style="font-size:12.0pt;font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="ES">Hi, <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="ES"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="ES">Credentials shared with <a id="OWAAMF502AAA9B31444648A86B2F7F4A323A9" href="mailto:soenwono@moderndatasolusi.com">
<span style="font-family:"Calibri",sans-serif;text-decoration:none">@soenwono</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="ES"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="ES">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="ES"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="ES"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Jonathan Alarcon.<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><br>
</span><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif">Technical Support Specialist L2<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif">Global Solution Support Centre<span style="color:black"><br>
<b><br>
Ricoh Spain S.L.U.</b><br>
</span><u><span style="color:blue"><br>
</span></u></span><a href="http://www.ricoh.es/"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;text-decoration:none"><img border="0" width="88" height="31" style="width:.9166in;height:.3229in" id="Picture_x0020_1" src="cid:image008.png@01DA60BF.749DCE50"></span></a><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><br>
</span><u><span lang="EN-GB" style="color:blue"><br>
</span></u><span lang="ES"><a href="http://www.facebook.com/ricohspain"><span lang="EN-GB" style="text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_2" src="cid:image009.png@01DA60BF.749DCE50"></span><span lang="EN-GB"> </span></a></span><span lang="EN-GB" style="color:black"> </span><span lang="ES"><a href="http://www.twitter.com/ricohspain"><span lang="EN-GB" style="color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_3" src="cid:image010.png@01DA60BF.749DCE50"></span><span lang="EN-GB" style="color:black"> </span></a></span><span lang="EN-GB" style="color:black"> </span><span lang="ES"><a href="http://www.youtube.com/ricohspain"><span lang="EN-GB" style="color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_4" src="cid:image011.png@01DA60BF.749DCE50"></span><span lang="EN-GB" style="color:black"> </span></a></span><span lang="EN-GB" style="color:black"> </span><span lang="ES"><a href="http://www.linkedin.com/company/ricoh-espana-slu"><span lang="EN-GB" style="color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_8" src="cid:image012.png@01DA60BF.749DCE50"></span><span lang="EN-GB" style="color:black"> </span></a></span><span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> <a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a> <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>>
<br>
<b>Sent:</b> viernes, 16 de febrero de 2024 2:51<br>
<b>To:</b> #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><br>
<b>Cc:</b> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>;
<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Justina Sim <<a href="mailto:Justina.sim@ricoh.com.my">Justina.sim@ricoh.com.my</a>>;
Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; 'Gilang' <<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a><br>
<b>Subject:</b> Re: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><span lang="ES"><o:p> </o:p></span></p>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="ES" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="ES" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
<div>
<div>
<p class="MsoNormal"><span lang="ES" style="font-size:10.0pt;font-family:"Courier New"">Hi GSSC Team, <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="ES" style="font-size:10.0pt;font-family:"Courier New""><br>
Please send the administrator ussrname & password to<br>
<a href="mailto:imam.azhar@moderndatasolusi.com">imam.azhar@moderndatasolusi.com</a><br>
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a><br>
<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a><br>
<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="ES" style="font-size:10.0pt;font-family:"Courier New""> <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="ES" style="font-size:10.0pt;font-family:"Courier New"">Thank You<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="ES" style="font-size:10.0pt;font-family:"Courier New""> <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="ES" style="font-size:10.0pt;font-family:"Courier New"">Best Regards<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="ES" style="font-size:10.0pt;font-family:"Courier New""> <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="ES" style="font-size:10.0pt;font-family:"Courier New"">Erik Reinaldo<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="ES" style="font-size:10.0pt;font-family:"Courier New""> <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="ES" style="font-size:10.0pt;font-family:"Courier New"">On 2024-02-16 07:36, #RES-Barcelona-Haleon wrote:
<o:p></o:p></span></p>
<blockquote style="border:none;border-left:solid #1010FF 1.5pt;padding:0in 0in 0in 5.0pt;margin-left:0in;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
<p class="MsoNormal"><span lang="ES" style="font-size:10.0pt;font-family:"Courier New"">Internal<br>
<br>
Hi Patricia, <br>
<br>
For security purposes and standard procedure it will be better for all<br>
of us to get the email by the engineer assigned to this task and<br>
asking us for the admi credentials on the printer. Please let know<br>
this to the FE assigned so we can move forward. <br>
<br>
Regards, <br>
<br>
Jonathan Alarcon. <br>
<br>
Technical Support Specialist L2 <br>
<br>
Global Solution Support Centre<br>
<br>
Ricoh Spain S.L.U.<br>
<br>
[<a href="http://www.ricoh.es/" target="_blank">1</a>]<br>
<br>
[<a href="http://www.facebook.com/ricohspain" target="_blank">2</a>] [<a href="http://www.twitter.com/ricohspain" target="_blank">3</a>] [<a href="http://www.youtube.com/ricohspain" target="_blank">4</a>] [<a href="http://www.linkedin.com/company/ricoh-espana-slu" target="_blank">5</a>]
<br>
<br>
From: Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>
<br>
Sent: viernes, 16 de febrero de 2024 1:29<br>
To: soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Irena Kniazielska<br>
<<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>;
<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>;<br>
#RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><br>
Cc: Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Justina Sim<br>
<<a href="mailto:Justina.sim@ricoh.com.my">Justina.sim@ricoh.com.my</a>>; Henry Sutanto<br>
<<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; Erik Reinaldo<br>
<<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; <a href="mailto:it.team@moderndatasolusi.com">
it.team@moderndatasolusi.com</a>; 'Gilang'<br>
<<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>>; <a href="mailto:helpdesk@moderndatasolusi.com">
helpdesk@moderndatasolusi.com</a><br>
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at<br>
PUL FW: RITM50343698 : New printer or tech refresh. <br>
<br>
This message was sent from an external source. Please be careful<br>
opening attachments/links or replying to sources you don’t know. <br>
<br>
Dear @'#RES-Barcelona-Haleon', good day. <br>
<br>
I was told by my POC that he has yet to receive device login ID and<br>
password from you. <br>
<br>
Can you kindly send it separately to @Soenwono so that he could share<br>
with his engineer onsite to do the needful. <br>
<br>
Do let us know if there is any information required before SLNX can be<br>
pushed. <br>
<br>
FYI, erasing of memory on the 3 units loaners been completed and now 1<br>
device has completed the configuration and working on the remaining 2<br>
units now. <br>
<br>
Dear @Soenwono, good day. <br>
<br>
Please share the following information as well : <br>
<br>
Loaner unit Model : <br>
<br>
Serial Number : <br>
<br>
Current unit Hostname/Model/Serial to replace with this loaner unit : <br>
<br>
Thanks. <br>
<br>
_ _ <br>
<br>
_This email may reach you outside of your office hours due to the time<br>
difference between our countries. Therefore, respond during your<br>
regular working hours. Instant reply is not expected._ <br>
<br>
_ _ <br>
<br>
__ <br>
<br>
Advance Leave Notice: 20th Feb (1st half) <br>
<br>
<br>
Public Holiday: Nil <br>
<br>
Thank you. <br>
<br>
Patricia Foong <br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division <br>
<br>
Mobile Phone : +6016 410 4493 <br>
<br>
<a href="mailto:patricia.foong@ricoh.com.my">patricia.foong@ricoh.com.my</a> <br>
<br>
RICOH (Malaysia) Sdn Bhd (10078-W) <br>
<br>
UG-D6, Level Upper Ground, <br>
<br>
Utropolis Suites 2, Jalan Kontraktor U1/14, <br>
<br>
40150 Shah Alam, Selangor, <br>
<br>
Malaysia. <br>
<br>
Service Hotline: 1300 88 8228 <br>
<br>
Website: <a href="http://www.ricoh.com.my/" target="_blank">www.ricoh.com.my</a> [<a href="http://www.ricoh.com.my/" target="_blank">6</a>]
<br>
<br>
[<a href="https://www.ricoh.com.my/" target="_blank">7</a>] <br>
<br>
_This message together with any attachments is confidential and<br>
intended solely for the person or entity to whom it is addressed. It<br>
contains information that is confidential and that may be legally<br>
privileged. If you are not the intended recipient (or if you have<br>
received this message in error), please notify the sender immediately<br>
by replying to this message and delete this e-mail (and any other<br>
record of it) from your system. Please do not copy or use it for any<br>
purpose. Recipient is advised to check this email and any attachments<br>
for the presence of trojans or viruses. The company accepts no<br>
liability for any damage caused by any virus transmitted by this<br>
email._ <br>
<br>
From: Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>
<br>
Sent: Thursday, February 15, 2024 11:56 PM<br>
To: Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>;<br>
<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>; '#RES-Barcelona-Haleon'<br>
<<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><br>
Cc: Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Patricia Foong<br>
<<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Justina Sim <<a href="mailto:Justina.Sim@ricoh.com.my">Justina.Sim@ricoh.com.my</a>>;<br>
Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; Erik Reinaldo<br>
<<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; <a href="mailto:it.team@moderndatasolusi.com">
it.team@moderndatasolusi.com</a>; 'Gilang'<br>
<<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>>; <a href="mailto:helpdesk@moderndatasolusi.com">
helpdesk@moderndatasolusi.com</a><br>
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at<br>
PUL FW: RITM50343698 : New printer or tech refresh. <br>
<br>
Hi Irena, <br>
<br>
Yes they are configuring the device but not complete yet. it is in<br>
“erase memory” step. And it takes 4 hours to complete. After<br>
complete tomorrow at 06.00 local time they will come back and continue<br>
the rest of the setting. <br>
<br>
Also kindly advise the username & password please <br>
<br>
Thank you <br>
<br>
Regards, <br>
<br>
Soenwono Suprapto | GMA & Direct Dept Head <br>
<br>
T: +62 21-27937489 <br>
<br>
F: +62 21-27937486 <br>
<br>
M: +62-87771697791 <br>
<br>
<a href="http://www.moderndatasolusi.com/" target="_blank">www.moderndatasolusi.com</a> [<a href="http://www.moderndatasolusi.com/" target="_blank">8</a>]
<br>
<br>
PT MODERN DATA SOLUSI <br>
<br>
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama<br>
- Jakarta Selatan 12240 [<a href="https://goo.gl/maps/ta17fqnTWbL2" target="_blank">9</a>]
<br>
<br>
From: Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>
<br>
Sent: 15 February 2024 22:14<br>
To: soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>;<br>
<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>; #RES-Barcelona-Haleon<br>
<<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><br>
Cc: Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Patricia Foong<br>
Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Justina Sim<br>
<<a href="mailto:Justina.sim@ricoh.com.my">Justina.sim@ricoh.com.my</a>>; <a href="mailto:henry.sutanto@moderndatasolusi.com">
henry.sutanto@moderndatasolusi.com</a>;<br>
<a href="mailto:erik@moderndatasolusi">erik@moderndatasolusi</a>. com <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>>;<br>
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; 'Gilang' <<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>>;<br>
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a><br>
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at<br>
PUL FW: RITM50343698 : New printer or tech refresh. <br>
<br>
Internal <br>
<br>
Hi Sun Sun, <br>
<br>
Just to clarify, so they have been configured already and now is<br>
just to push SLNX? <br>
<br>
Please confirm <br>
<br>
Kind regards, <br>
<br>
Irena Kniazielska<br>
Global Accounts Coordinator<br>
Ricoh Business Services Polska Sp. z o.o.</span><span lang="ES" style="font-size:10.0pt;font-family:"Cambria Math",serif"></span><span lang="ES" style="font-size:10.0pt;font-family:"Courier New""><br>
Olivia Business Centre</span><span lang="ES" style="font-size:10.0pt;font-family:"Cambria Math",serif"></span><span lang="ES" style="font-size:10.0pt;font-family:"Courier New""><br>
Al. Grunwaldzka 472C</span><span lang="ES" style="font-size:10.0pt;font-family:"Cambria Math",serif"></span><span lang="ES" style="font-size:10.0pt;font-family:"Courier New""><br>
80-309</span><span lang="ES" style="font-size:10.0pt;font-family:"Cambria Math",serif"></span><span lang="ES" style="font-size:10.0pt;font-family:"Courier New""> Gdansk<br>
Poland</span><span lang="ES" style="font-size:10.0pt;font-family:"Cambria Math",serif"></span><span lang="ES" style="font-size:10.0pt;font-family:"Courier New""><br>
<a href="mailto:irena.kniazielska@ricoh-europe.com">irena.kniazielska@ricoh-europe.com<span style="font-family:"Cambria Math",serif"></span></a><br>
<a href="http://www.ricoh-europe.com/" target="_blank">www.ricoh-europe.com</a> [<a href="http://www.ricoh-europe.com/" target="_blank">10</a>]</span><span lang="ES" style="font-size:10.0pt;font-family:"Cambria Math",serif"></span><span lang="ES" style="font-size:10.0pt;font-family:"Courier New"">
<br>
<br>
Annual leave planned: <br>
<br>
[<a href="http://www.ricoh-europe.com/" target="_blank">10</a>] <br>
<br>
[<a href="http://www.facebook.com/ricoheurope" target="_blank">11</a>] [<a href="http://www.twitter.com/ricoheurope" target="_blank">12</a>] [<a href="http://www.youtube.com/ricoheurope" target="_blank">13</a>] <br>
<br>
From: Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>
<br>
Sent: Thursday, February 15, 2024 4:08 PM<br>
To: Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>;<br>
<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>; #RES-Barcelona-Haleon<br>
<<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><br>
Cc: Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Patricia Foong<br>
Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Justina Sim<br>
<<a href="mailto:Justina.sim@ricoh.com.my">Justina.sim@ricoh.com.my</a>>; <a href="mailto:henry.sutanto@moderndatasolusi.com">
henry.sutanto@moderndatasolusi.com</a>;<br>
<a href="mailto:erik@moderndatasolusi">erik@moderndatasolusi</a>. com <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>>;<br>
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; 'Gilang' <<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>>;<br>
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a><br>
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at<br>
PUL FW: RITM50343698 : New printer or tech refresh. <br>
<br>
This message was sent from an external source. Please be careful<br>
opening attachments/links or replying to sources you don’t know. <br>
<br>
Hi Irena & GSSC team, <br>
<br>
Update from my engineer team is they have install 3 loaner units<br>
following instruction inside the buildbook. Now it is in erase memory<br>
step and will takes around 4 hours to complete. My team has left<br>
haleon site and will continue tomorrow morning 6 am local time. <br>
<br>
Please have your GSSC team to stand by tomorrow. <br>
<br>
Thank you. <br>
<br>
Regards, <br>
<br>
Soenwono Suprapto | GMA & Direct Dept Head <br>
<br>
T: +62 21-27937489 <br>
<br>
F: +62 21-27937486 <br>
<br>
M: +62-87771697791 <br>
<br>
<a href="http://www.moderndatasolusi.com/" target="_blank">www.moderndatasolusi.com</a> [<a href="http://www.moderndatasolusi.com/" target="_blank">8</a>]
<br>
<br>
PT MODERN DATA SOLUSI <br>
<br>
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama<br>
- Jakarta Selatan 12240 [<a href="https://goo.gl/maps/ta17fqnTWbL2" target="_blank">9</a>]
<br>
<br>
From: Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>
<br>
Sent: 15 February 2024 17:22<br>
To: 'Irena Kniazielska' <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>;<br>
'<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>' <<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>>;<br>
'#RES-Barcelona-Haleon' <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><br>
Cc: 'Reece Middleton' <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; 'Patricia<br>
Foong Swee See' <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; 'Justina Sim'<br>
<<a href="mailto:Justina.sim@ricoh.com.my">Justina.sim@ricoh.com.my</a>>; '<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>'<br>
<<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:erik@moderndatasolusi">erik@moderndatasolusi</a>. com<br>
(<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>) <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>>;<br>
'<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>' <<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>>;<br>
'Gilang' <<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>>;<br>
'<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>><br>
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at<br>
PUL FW: RITM50343698 : New printer or tech refresh. <br>
<br>
Hi Irena & GSSC team, <br>
<br>
Noted. sorry for this delay. I already checked and confirm the<br>
engineer will visit HALEON Pulogadung today. they will arrive around 6<br>
pm Jakarta time. <br>
<br>
Because its already late and time is very short, my team will maximize<br>
to install 1 unit and continue the rest tomorrow. <br>
<br>
Thank you. <br>
<br>
Regards, <br>
<br>
Soenwono Suprapto | GMA & Direct Dept Head <br>
<br>
T: +62 21-27937489 <br>
<br>
F: +62 21-27937486 <br>
<br>
M: +62-87771697791 <br>
<br>
<a href="http://www.moderndatasolusi.com/" target="_blank">www.moderndatasolusi.com</a> [<a href="http://www.moderndatasolusi.com/" target="_blank">8</a>]
<br>
<br>
PT MODERN DATA SOLUSI <br>
<br>
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama<br>
- Jakarta Selatan 12240 [<a href="https://goo.gl/maps/ta17fqnTWbL2" target="_blank">9</a>]
<br>
<br>
From: Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>
<br>
Sent: 13 February 2024 21:06<br>
To: soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>;<br>
'<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>' <<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>>;<br>
#RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><br>
Cc: Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Patricia Foong<br>
Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Justina Sim<br>
<<a href="mailto:Justina.sim@ricoh.com.my">Justina.sim@ricoh.com.my</a>>; <a href="mailto:henry.sutanto@moderndatasolusi.com">
henry.sutanto@moderndatasolusi.com</a><br>
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at<br>
PUL FW: RITM50343698 : New printer or tech refresh. <br>
<br>
Internal <br>
<br>
Hi @#RES-Barcelona-Haleon, <br>
<br>
Please see below. Installation of 3 loaner devices is planned on<br>
Thursday, 15/02/2024 in Indonesia. Unfortunately, I don’t know the<br>
time that this will happen. <br>
<br>
Below are SN: <br>
<br>
- G586PB00952<br>
- G588P500970<br>
- G587P400661 <br>
<br>
They will replace : PULMFP004: IP 10.237.196.212, PULMFP005: IP<br>
10.237.196.213 & PULMFP007: IP 10.237.196.214. <br>
<br>
@soenwono, please ensure the technician follows the attached Build<br>
Book and once device is configured contact GSSC on<br>
<a href="mailto:haleon.support@ricoh.es">haleon.support@ricoh.es</a> to push slnx. Please note the technician<br>
cannot leave the site until confirmed all is working well. <br>
<br>
Haleon labels were already sent previously by Patricia. Please ensure<br>
they are attached to devices. <br>
<br>
Kind regards, <br>
<br>
Irena Kniazielska<br>
Global Accounts Coordinator<br>
Ricoh Business Services Polska Sp. z o.o.</span><span lang="ES" style="font-size:10.0pt;font-family:"Cambria Math",serif"></span><span lang="ES" style="font-size:10.0pt;font-family:"Courier New""><br>
Olivia Business Centre</span><span lang="ES" style="font-size:10.0pt;font-family:"Cambria Math",serif"></span><span lang="ES" style="font-size:10.0pt;font-family:"Courier New""><br>
Al. Grunwaldzka 472C</span><span lang="ES" style="font-size:10.0pt;font-family:"Cambria Math",serif"></span><span lang="ES" style="font-size:10.0pt;font-family:"Courier New""><br>
80-309</span><span lang="ES" style="font-size:10.0pt;font-family:"Cambria Math",serif"></span><span lang="ES" style="font-size:10.0pt;font-family:"Courier New""> Gdansk<br>
Poland</span><span lang="ES" style="font-size:10.0pt;font-family:"Cambria Math",serif"></span><span lang="ES" style="font-size:10.0pt;font-family:"Courier New""><br>
<a href="mailto:irena.kniazielska@ricoh-europe.com">irena.kniazielska@ricoh-europe.com<span style="font-family:"Cambria Math",serif"></span></a><br>
<a href="http://www.ricoh-europe.com/" target="_blank">www.ricoh-europe.com</a> [<a href="http://www.ricoh-europe.com/" target="_blank">10</a>]</span><span lang="ES" style="font-size:10.0pt;font-family:"Cambria Math",serif"></span><span lang="ES" style="font-size:10.0pt;font-family:"Courier New"">
<br>
<br>
Annual leave planned: <br>
<br>
[<a href="http://www.ricoh-europe.com/" target="_blank">10</a>] <br>
<br>
[<a href="http://www.facebook.com/ricoheurope" target="_blank">11</a>] [<a href="http://www.twitter.com/ricoheurope" target="_blank">12</a>] [<a href="http://www.youtube.com/ricoheurope" target="_blank">13</a>] <br>
<br>
From: Irena Kniazielska <br>
Sent: Tuesday, February 13, 2024 11:28 AM<br>
To: soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>;<br>
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>; '<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>'<br>
<<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>>; 'Ivan Budiman'<br>
<<a href="mailto:ivan.budiman@moderndatasolusi.com">ivan.budiman@moderndatasolusi.com</a>>;
<a href="mailto:rgs.support@ricoh.com.my">rgs.support@ricoh.com.my</a><br>
Cc: Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Patricia Foong<br>
<<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Justina Sim <<a href="mailto:Justina.sim@ricoh.com.my">Justina.sim@ricoh.com.my</a>>;<br>
#RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><br>
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at<br>
PUL FW: RITM50343698 : New printer or tech refresh. <br>
<br>
HI @soenwono@'<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>',
<br>
<br>
Just have been informed the installation is planned for Thursday. <br>
<br>
As you know this is manufacturing site, they need these printers to be<br>
fully operational as soon as possible. <br>
<br>
Can you please advise if you can send field technician today? <br>
<br>
Thank you<br>
<br>
Kind regards, <br>
<br>
Irena Kniazielska<br>
Global Accounts Coordinator<br>
Ricoh Business Services Polska Sp. z o.o.</span><span lang="ES" style="font-size:10.0pt;font-family:"Cambria Math",serif"></span><span lang="ES" style="font-size:10.0pt;font-family:"Courier New""><br>
Olivia Business Centre</span><span lang="ES" style="font-size:10.0pt;font-family:"Cambria Math",serif"></span><span lang="ES" style="font-size:10.0pt;font-family:"Courier New""><br>
Al. Grunwaldzka 472C</span><span lang="ES" style="font-size:10.0pt;font-family:"Cambria Math",serif"></span><span lang="ES" style="font-size:10.0pt;font-family:"Courier New""><br>
80-309</span><span lang="ES" style="font-size:10.0pt;font-family:"Cambria Math",serif"></span><span lang="ES" style="font-size:10.0pt;font-family:"Courier New""> Gdansk<br>
Poland</span><span lang="ES" style="font-size:10.0pt;font-family:"Cambria Math",serif"></span><span lang="ES" style="font-size:10.0pt;font-family:"Courier New""><br>
<a href="mailto:irena.kniazielska@ricoh-europe.com">irena.kniazielska@ricoh-europe.com<span style="font-family:"Cambria Math",serif"></span></a><br>
<a href="http://www.ricoh-europe.com/" target="_blank">www.ricoh-europe.com</a> [<a href="http://www.ricoh-europe.com/" target="_blank">10</a>]</span><span lang="ES" style="font-size:10.0pt;font-family:"Cambria Math",serif"></span><span lang="ES" style="font-size:10.0pt;font-family:"Courier New"">
<br>
<br>
Annual leave planned: 29th Jan- 2nd Feb 2024, 9th Feb <br>
<br>
[<a href="http://www.ricoh-europe.com/" target="_blank">10</a>] <br>
<br>
[<a href="http://www.facebook.com/ricoheurope" target="_blank">11</a>] [<a href="http://www.twitter.com/ricoheurope" target="_blank">12</a>] [<a href="http://www.youtube.com/ricoheurope" target="_blank">13</a>] <br>
<br>
From: Irena Kniazielska <br>
Sent: Tuesday, February 13, 2024 11:03 AM<br>
To: soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>;<br>
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>; '<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>'<br>
<<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>>; 'Ivan Budiman'<br>
<<a href="mailto:ivan.budiman@moderndatasolusi.com">ivan.budiman@moderndatasolusi.com</a>><br>
Cc: Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Patricia Foong<br>
<<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Justina Sim <<a href="mailto:Justina.sim@ricoh.com.my">Justina.sim@ricoh.com.my</a>>;<br>
#RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><br>
Subject: FW: INC50758801: Production and WH Ricoh Printers Problem at<br>
PUL FW: RITM50343698 : New printer or tech refresh.<br>
Importance: High <br>
<br>
HI @soenwono, <br>
<br>
Can you please advise when the installation of the loaner devices will<br>
take place? <br>
<br>
The customer has informed they have been delivered and left. <br>
<br>
Please provide response asap as I need to provide requested<br>
information to central customer. <br>
<br>
Thank you. <br>
<br>
Kind regards, <br>
<br>
Irena Kniazielska<br>
Global Accounts Coordinator<br>
Ricoh Business Services Polska Sp. z o.o.</span><span lang="ES" style="font-size:10.0pt;font-family:"Cambria Math",serif"></span><span lang="ES" style="font-size:10.0pt;font-family:"Courier New""><br>
Olivia Business Centre</span><span lang="ES" style="font-size:10.0pt;font-family:"Cambria Math",serif"></span><span lang="ES" style="font-size:10.0pt;font-family:"Courier New""><br>
Al. Grunwaldzka 472C</span><span lang="ES" style="font-size:10.0pt;font-family:"Cambria Math",serif"></span><span lang="ES" style="font-size:10.0pt;font-family:"Courier New""><br>
80-309</span><span lang="ES" style="font-size:10.0pt;font-family:"Cambria Math",serif"></span><span lang="ES" style="font-size:10.0pt;font-family:"Courier New""> Gdansk<br>
Poland</span><span lang="ES" style="font-size:10.0pt;font-family:"Cambria Math",serif"></span><span lang="ES" style="font-size:10.0pt;font-family:"Courier New""><br>
<a href="mailto:irena.kniazielska@ricoh-europe.com">irena.kniazielska@ricoh-europe.com<span style="font-family:"Cambria Math",serif"></span></a><br>
<a href="http://www.ricoh-europe.com/" target="_blank">www.ricoh-europe.com</a> [<a href="http://www.ricoh-europe.com/" target="_blank">10</a>]</span><span lang="ES" style="font-size:10.0pt;font-family:"Cambria Math",serif"></span><span lang="ES" style="font-size:10.0pt;font-family:"Courier New"">
<br>
<br>
Annual leave planned: 29th Jan- 2nd Feb 2024, 9th Feb <br>
<br>
[<a href="http://www.ricoh-europe.com/" target="_blank">10</a>] <br>
<br>
[<a href="http://www.facebook.com/ricoheurope" target="_blank">11</a>] [<a href="http://www.twitter.com/ricoheurope" target="_blank">12</a>] [<a href="http://www.youtube.com/ricoheurope" target="_blank">13</a>] <br>
<br>
From: Kalpana Lambert - EW <<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>>
<br>
Sent: Tuesday, February 13, 2024 10:55 AM<br>
To: Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>><br>
Subject: FW: INC50758801: Production and WH Ricoh Printers Problem at<br>
PUL FW: RITM50343698 : New printer or tech refresh. <br>
<br>
Internal <br>
<br>
This message was sent from an external source. Please be careful<br>
opening attachments/links or replying to sources you don’t know. <br>
<br>
fyi <br>
<br>
From: Hari Prabowo <<a href="mailto:hari.x.prabowo@haleon.com">hari.x.prabowo@haleon.com</a>>
<br>
Sent: Tuesday, February 13, 2024 5:57 AM<br>
To: reece.middleton <<a href="mailto:reece.middleton@ricoh-europe.com">reece.middleton@ricoh-europe.com</a>>;<br>
#RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; 'Patricia Foong'<br>
<<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Kalpana Lambert - EW<br>
<<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>><br>
Cc: Rozaini Zainul Rashid <<a href="mailto:rozaini.x.zainulrashid@haleon.com">rozaini.x.zainulrashid@haleon.com</a>>;<br>
Arunkumar Vijayakumar - EW <<a href="mailto:arunkumar.x.vijayakumar@haleon.com">arunkumar.x.vijayakumar@haleon.com</a>>;<br>
Phanish M <<a href="mailto:phanish.x.m@haleon.com">phanish.x.m@haleon.com</a>>; Banu Windarto - EW<br>
<<a href="mailto:banu.x.windarto@haleon.com">banu.x.windarto@haleon.com</a>>; Endri Cahyanti<br>
<<a href="mailto:endri.x.cahyanti@haleon.com">endri.x.cahyanti@haleon.com</a>>; Ahmad Hilmi <<a href="mailto:ahmad.f.hilmi@haleon.com">ahmad.f.hilmi@haleon.com</a>>;<br>
Mita Tampubolon <<a href="mailto:mita.o.tampubolon@haleon.com">mita.o.tampubolon@haleon.com</a>>; Robitah Abdelhamed<br>
<<a href="mailto:robitah.a.abdelhamed@haleon.com">robitah.a.abdelhamed@haleon.com</a>>; Novi Ernawati<br>
<<a href="mailto:novi.x.ernawati@haleon.com">novi.x.ernawati@haleon.com</a>>; Yudi Afrianto<br>
<<a href="mailto:yudi.x.afrianto@haleon.com">yudi.x.afrianto@haleon.com</a>>; Heather Petersen<br>
<<a href="mailto:Heather.Petersen@ricoh-europe.com">Heather.Petersen@ricoh-europe.com</a>><br>
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at<br>
PUL FW: RITM50343698 : New printer or tech refresh. <br>
<br>
Thanks Pak Yudi! <br>
<br>
Hello @reece.middleton and @'Patricia Foong', as updated below <br>
<br>
INC50758801 | Incident | ServiceNow (service-now.com) [<a href="https://haleon.service-now.com/now/nav/ui/classic/params/target/incident.do%3Fsys_id%3Ddaea71501b8846940066ddb2b24bcb33%26sysparm_record_list%3DnumberSTARTSWITHINC50758801%255esys_class_nameNOT%2BINsn_ot_incident%255eORDERBYDESCsys_created_on%26sysparm_record_row%3D1%26sysparm_record_rows%3D1%26sysparm_record_target%3Dincident%26sysparm_view%3DDefault%26sysparm_view_forced%3Dtrue" target="_blank">14</a>]
<br>
<br>
The Printer have been replaced just now, please setting the printer to<br>
Haleon domain ASAP<br>
below New Ricoh S/N :<br>
<br>
- G586PB00952<br>
- G588P500970<br>
- G587P400661 <br>
<br>
Dear @Kalpana Lambert - EW, fyr <br>
<br>
Regards, HARI. <br>
<br>
Ricoh Europe Holdings PLC is a company registered in England, under<br>
company number 06273215, with a registered office at 20 Triton Street,<br>
London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is<br>
operated by: (i) Ricoh Europe PLC, a company registered in England<br>
under company number 00720944, with a registered office at 20 Triton<br>
Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered<br>
in England under company number 01271033, with a registered office at<br>
Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh<br>
Capital Limited, a company registered in England under company number<br>
03001351, with a registered office at 20 Triton Street, London, NW1<br>
3BF Please consider the environment before printing this e-mail <br>
<br>
Este correo electrónico es confidencial. Si usted lo ha recibido por<br>
error sea consciente de ello. Por favor notifíquenoslo por correo<br>
electrónico y elimine el mensaje de su sistema. Por favor no lo copie<br>
o distribuya a terceras personas, pues dañaría la confidencialidad<br>
del mismo. Las comunicaciones por Internet no son seguras, por ello<br>
RICOH España S.L.U. no acepta la responsabilidad de los contenidos de<br>
este mensaje. Gracias por su ayuda.<br>
<br>
This email is confidential. If you have received it in error, you are<br>
on notice of this status. Please notify us immediately by email and<br>
then delete this message from your system. Please do not copy it for<br>
any purpose or disclose its contents to any other person: to do so<br>
could be a breach of confidence. Internet communications are not<br>
secure and therefore RICOH España S.L.U. does not accept<br>
responsibility for the contents of this message. Thank you for your<br>
assistance. <br>
<br>
Links:<br>
------<br>
[1] <a href="http://www.ricoh.es/" target="_blank">http://www.ricoh.es/</a><br>
[2] <a href="http://www.facebook.com/ricohspain" target="_blank">http://www.facebook.com/ricohspain</a><br>
[3] <a href="http://www.twitter.com/ricohspain" target="_blank">http://www.twitter.com/ricohspain</a><br>
[4] <a href="http://www.youtube.com/ricohspain" target="_blank">http://www.youtube.com/ricohspain</a><br>
[5] <a href="http://www.linkedin.com/company/ricoh-espana-slu" target="_blank">http://www.linkedin.com/company/ricoh-espana-slu</a><br>
[6] <a href="http://www.ricoh.com.my/" target="_blank">http://www.ricoh.com.my/</a><br>
[7] <a href="https://www.ricoh.com.my/" target="_blank">https://www.ricoh.com.my/</a><br>
[8] <a href="http://www.moderndatasolusi.com/" target="_blank">http://www.moderndatasolusi.com/</a><br>
[9] <a href="https://goo.gl/maps/ta17fqnTWbL2" target="_blank">https://goo.gl/maps/ta17fqnTWbL2</a><br>
[10] <a href="http://www.ricoh-europe.com/" target="_blank">http://www.ricoh-europe.com/</a><br>
[11] <a href="http://www.facebook.com/ricoheurope" target="_blank">http://www.facebook.com/ricoheurope</a><br>
[12] <a href="http://www.twitter.com/ricoheurope" target="_blank">http://www.twitter.com/ricoheurope</a><br>
[13] <a href="http://www.youtube.com/ricoheurope" target="_blank">http://www.youtube.com/ricoheurope</a><br>
[14] <a href="https://haleon.service-now.com/now/nav/ui/classic/params/target/incident.do%3Fsys_id%3Ddaea71501b8846940066ddb2b24bcb33%26sysparm_record_list%3DnumberSTARTSWITHINC50758801%255esys_class_nameNOT%2BINsn_ot_incident%255eORDERBYDESCsys_created_on%26sysparm_record_row%3D1%26sysparm_record_rows%3D1%26sysparm_record_target%3Dincident%26sysparm_view%3DDefault%26sysparm_view_forced%3Dtrue" target="_blank">
https://haleon.service-now.com/now/nav/ui/classic/params/target/incident.do%3Fsys_id%3Ddaea71501b8846940066ddb2b24bcb33%26sysparm_record_list%3DnumberSTARTSWITHINC50758801%255esys_class_nameNOT%2BINsn_ot_incident%255eORDERBYDESCsys_created_on%26sysparm_record_row%3D1%26sysparm_record_rows%3D1%26sysparm_record_target%3Dincident%26sysparm_view%3DDefault%26sysparm_view_forced%3Dtrue</a><o:p></o:p></span></p>
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