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<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Patricia ,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"> All 3 devices have failed install due to Java platform is suspended , please have this enabled then we will try to install again
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:ES">Kind Regards<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:ES"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:ES"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:ES">Nigel Forster</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:ES"><br>
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:ES">Technical Support Specialist L2<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:ES">Global Solution Support Centre<span style="color:black"><br>
<b><br>
Ricoh Spain S.L.U.</b><br>
</span><u><span style="color:blue"><br>
</span></u></span><a href="http://www.ricoh.es/"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue;mso-fareast-language:ES;text-decoration:none"><img border="0" width="88" height="31" style="width:.9166in;height:.325in" id="Picture_x0020_30" src="cid:image001.png@01DA60AB.AD888390"></span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:ES"><br>
</span><u><span style="color:blue;mso-fareast-language:ES"><br>
</span></u><span lang="ES" style="mso-fareast-language:ES"><a href="http://www.facebook.com/ricohspain"><span lang="EN-GB" style="color:blue;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_31" src="cid:image002.png@01DA60AB.AD888390"></span><span lang="EN-GB" style="color:blue"> </span></a></span><span style="color:black;mso-fareast-language:ES"> </span><span lang="ES" style="mso-fareast-language:ES"><a href="http://www.twitter.com/ricohspain"><span lang="EN-GB" style="color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_32" src="cid:image003.png@01DA60AB.AD888390"></span><span lang="EN-GB" style="color:black"> </span></a></span><span style="color:black;mso-fareast-language:ES"> </span><span lang="ES" style="mso-fareast-language:ES"><a href="http://www.youtube.com/ricohspain"><span lang="EN-GB" style="color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_33" src="cid:image004.png@01DA60AB.AD888390"></span><span lang="EN-GB" style="color:black"> </span></a></span><span style="color:black;mso-fareast-language:ES"> </span><span lang="ES" style="mso-fareast-language:ES"><a href="http://www.linkedin.com/company/ricoh-espana-slu"><span lang="EN-GB" style="color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_34" src="cid:image005.png@01DA60AB.AD888390"></span><span lang="EN-GB" style="color:black"> </span></a></span><span style="mso-fareast-language:ES"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Patricia Foong <Patricia.Foong@ricoh.com.my>
<br>
<b>Sent:</b> Friday, February 16, 2024 7:07 AM<br>
<b>To:</b> #RES-Barcelona-Haleon <Haleon.support@ricoh.es>; soenwono <soenwono@moderndatasolusi.com>; Irena Kniazielska <Irena.Kniazielska@ricoh-europe.com>; idris@moderndatasolusi.com; #RPO-haleon-imacd <haleon-imacd@ricoh-europe.com><br>
<b>Cc:</b> Reece Middleton <Reece.Middleton@ricoh-europe.com>; Justina Sim <Justina.sim@ricoh.com.my>; Henry Sutanto <henry.sutanto@moderndatasolusi.com>; Erik Reinaldo <Erik@moderndatasolusi.com>; it.team@moderndatasolusi.com; 'Gilang' <gilang@moderndatasolusi.com>;
helpdesk@moderndatasolusi.com<br>
<b>Subject:</b> RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div style="mso-element:para-border-div;border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt;background:#FFCACA">
<p style="background:#FFCACA;border:none;padding:0cm"><span lang="EN-US" style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-US"><o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Aptos",sans-serif">Dear Nigel,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Aptos",sans-serif">Here is the last unit device details :<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><u><span lang="EN-US" style="font-family:"Aptos",sans-serif">Host Name</span></u><span lang="EN-US" style="font-family:"Aptos",sans-serif">
<u>Existing Model</u> <u>Serial Number</u> <u>Loaner Model
</u> <u>Serial Number<o:p></o:p></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Aptos",sans-serif">PULMPF007 MP 301 W903PA00742 MP 305 G587P400661
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Aptos",sans-serif">Thanks!<o:p></o:p></span></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p> </o:p></span></i></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:JA">This email may reach you
outside of your office hours due to the time difference between our countries. Therefore, respond during your regular working hours. Instant reply is not expected.<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p> </o:p></span></i></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-family:"Aptos",sans-serif"><img border="0" width="599" height="150" style="width:6.2416in;height:1.5666in" id="Picture_x0020_28" src="cid:image006.png@01DA60AB.AD888390"></span><b><i><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Advance Leave Notice:
</span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"> 20<sup>th</sup> Feb (1<sup>st</sup> half)
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Public Holiday: </span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">
Nil</span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Thank you.</span></b><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Patricia Foong
</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Mobile Phone : +6016 410 4493<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt;text-autospace:none"><u><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#0070C0;mso-ligatures:standardcontextual"><a href="mailto:patricia.foong@ricoh.com.my"><span style="color:#0070C0">patricia.foong@ricoh.com.my</span></a></span></u><b><span lang="EN-US" style="color:#2F5496;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">UG-D6, Level Upper Ground,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="DE" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">40150 Shah Alam, Selangor,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Malaysia.<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Service Hotline: 1300 88 8228<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Website:</span><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><a href="http://www.ricoh.com.my/"><span style="color:blue">www.ricoh.com.my</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><u><span lang="EN-US" style="font-family:"Arial",sans-serif;color:blue;mso-ligatures:standardcontextual"><o:p><span style="text-decoration:none"> </span></o:p></span></u></p>
<p class="MsoNormal" style="line-height:105%"><a href="https://www.ricoh.com.my/"><span lang="EN-US" style="font-family:"Aptos",sans-serif;color:black;text-decoration:none"><img border="0" width="600" height="184" style="width:6.25in;height:1.9166in" id="_x0000_i1052" src="cid:image007.jpg@01DA60AB.AD888390"></span></a><span lang="EN-US" style="color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Aptos",sans-serif;color:black;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span lang="EN-US" style="font-size:9.0pt;font-family:"Aptos",sans-serif;color:#3F621F;mso-ligatures:standardcontextual">This message together with any attachments is confidential and intended solely for the person or entity to whom
it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete
this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused
by any virus transmitted by this email.<o:p></o:p></span></i></p>
</div>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>
<br>
<b>Sent:</b> Friday, February 16, 2024 2:56 PM<br>
<b>To:</b> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>;
<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>; #RPO-haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>><br>
<b>Cc:</b> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Justina Sim <<a href="mailto:Justina.Sim@ricoh.com.my">Justina.Sim@ricoh.com.my</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
#RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; 'Gilang' <<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><br>
<b>Subject:</b> RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal">Hi Patricia ,<o:p></o:p></p>
<p class="MsoNormal"> Checking them now <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:ES">Kind Regards<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:ES"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:ES"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:ES">Nigel Forster</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:ES"><br>
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:ES">Technical Support Specialist L2<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:ES">Global Solution Support Centre<span style="color:black"><br>
<b><br>
Ricoh Spain S.L.U.</b><br>
</span><u><span style="color:blue"><br>
</span></u></span><a href="http://www.ricoh.es/"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue;mso-fareast-language:ES;text-decoration:none"><img border="0" width="88" height="31" style="width:.9166in;height:.325in" id="Picture_x0020_23" src="cid:image001.png@01DA60AB.AD888390"></span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:ES"><br>
</span><u><span style="color:blue;mso-fareast-language:ES"><br>
</span></u><span lang="ES" style="mso-fareast-language:ES"><a href="http://www.facebook.com/ricohspain"><span lang="EN-GB" style="color:blue;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_24" src="cid:image002.png@01DA60AB.AD888390"></span><span lang="EN-GB" style="color:blue"> </span></a></span><span style="color:black;mso-fareast-language:ES"> </span><span lang="ES" style="mso-fareast-language:ES"><a href="http://www.twitter.com/ricohspain"><span lang="EN-GB" style="color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_25" src="cid:image003.png@01DA60AB.AD888390"></span><span lang="EN-GB" style="color:black"> </span></a></span><span style="color:black;mso-fareast-language:ES"> </span><span lang="ES" style="mso-fareast-language:ES"><a href="http://www.youtube.com/ricohspain"><span lang="EN-GB" style="color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_26" src="cid:image004.png@01DA60AB.AD888390"></span><span lang="EN-GB" style="color:black"> </span></a></span><span style="color:black;mso-fareast-language:ES"> </span><span lang="ES" style="mso-fareast-language:ES"><a href="http://www.linkedin.com/company/ricoh-espana-slu"><span lang="EN-GB" style="color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_27" src="cid:image005.png@01DA60AB.AD888390"></span><span lang="EN-GB" style="color:black"> </span></a></span><span style="mso-fareast-language:ES"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>
<br>
<b>Sent:</b> Friday, February 16, 2024 6:54 AM<br>
<b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>;
<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>; #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; #RPO-haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>><br>
<b>Cc:</b> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Justina Sim <<a href="mailto:Justina.sim@ricoh.com.my">Justina.sim@ricoh.com.my</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; 'Gilang' <<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a><br>
<b>Subject:</b> RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-US" style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Aptos",sans-serif">Dear GSSC team, good day.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Aptos",sans-serif">Please be informed our partner has completed the configuration of the 3 units of loaner and can you try to push SLNX now for the 2 units first and the remaining one will share later.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Aptos",sans-serif">Below is the device details and do let us know if there is additional information needed :
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><u><span lang="EN-US" style="font-family:"Aptos",sans-serif">Host Name</span></u><span lang="EN-US" style="font-family:"Aptos",sans-serif">
<u>Existing Model</u> <u>Serial Number</u> <u>Loaner Model
</u> <u>Serial Number<o:p></o:p></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Aptos",sans-serif">PULMFP005 MP 301 W903PA00738 MP 305 G588P500970<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Aptos",sans-serif">PULMFP006 MP 301 W903PA00741 MP 305 G586PB00952<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Aptos",sans-serif">PULMPF007 TBA
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Aptos",sans-serif">Do revert if there is any issue, thanks.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p> </o:p></span></i></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:JA">This email may reach you
outside of your office hours due to the time difference between our countries. Therefore, respond during your regular working hours. Instant reply is not expected.<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p> </o:p></span></i></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-family:"Aptos",sans-serif"><img border="0" width="599" height="150" style="width:6.2416in;height:1.5666in" id="_x0000_i1046" src="cid:image006.png@01DA60AB.AD888390"></span><b><i><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Advance Leave Notice:
</span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"> 20<sup>th</sup> Feb (1<sup>st</sup> half)
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Public Holiday: </span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">
Nil</span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Thank you.</span></b><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Patricia Foong
</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Mobile Phone : +6016 410 4493<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt;text-autospace:none"><u><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#0070C0;mso-ligatures:standardcontextual"><a href="mailto:patricia.foong@ricoh.com.my"><span style="color:#0070C0">patricia.foong@ricoh.com.my</span></a></span></u><b><span lang="EN-US" style="color:#2F5496;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">UG-D6, Level Upper Ground,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="DE" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">40150 Shah Alam, Selangor,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Malaysia.<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Service Hotline: 1300 88 8228<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Website:</span><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><a href="http://www.ricoh.com.my/"><span style="color:blue">www.ricoh.com.my</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><u><span lang="EN-US" style="font-family:"Arial",sans-serif;color:blue;mso-ligatures:standardcontextual"><o:p><span style="text-decoration:none"> </span></o:p></span></u></p>
<p class="MsoNormal" style="line-height:105%"><a href="https://www.ricoh.com.my/"><span lang="EN-US" style="font-family:"Aptos",sans-serif;color:black;text-decoration:none"><img border="0" width="600" height="184" style="width:6.25in;height:1.9166in" id="_x0000_i1045" src="cid:image007.jpg@01DA60AB.AD888390"></span></a><span lang="EN-US" style="color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="font-family:"Aptos",sans-serif;color:black;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span lang="EN-US" style="font-size:9.0pt;font-family:"Aptos",sans-serif;color:#3F621F;mso-ligatures:standardcontextual">This message together with any attachments is confidential and intended solely for the person or entity to whom
it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete
this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused
by any virus transmitted by this email.<o:p></o:p></span></i></p>
</div>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>
<br>
<b>Sent:</b> Thursday, February 15, 2024 11:56 PM<br>
<b>To:</b> Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>;
<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>; '#RES-Barcelona-Haleon' <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><br>
<b>Cc:</b> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Justina Sim <<a href="mailto:Justina.Sim@ricoh.com.my">Justina.Sim@ricoh.com.my</a>>;
Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; 'Gilang' <<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a><br>
<b>Subject:</b> RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span lang="EN-US">Hi Irena,<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Yes they are configuring the device but not complete yet. it is in “erase memory” step. And it takes 4 hours to complete. After complete tomorrow at 06.00 local time they will come back and continue the rest of the setting.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><img border="0" width="622" height="161" style="width:6.4833in;height:1.675in" id="Picture_x0020_21" src="cid:image008.jpg@01DA60AB.AD888390"></span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Also kindly advise the username & password please<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thank you <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">T: +62 21-27937489<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">F: +62 21-27937486<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">M: +62-87771697791<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><a href="http://www.moderndatasolusi.com/"><span style="color:blue">www.moderndatasolusi.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">PT MODERN DATA SOLUSI
<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US"><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none">JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran
Lama - Jakarta Selatan 12240</span></a></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><img border="0" width="195" height="84" style="width:2.0333in;height:.875in" id="Picture_x0020_19" src="cid:image009.png@01DA60AB.AD888390"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>
<br>
<b>Sent:</b> 15 February 2024 22:14<br>
<b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>;
<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>; #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><br>
<b>Cc:</b> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Justina Sim <<a href="mailto:Justina.sim@ricoh.com.my">Justina.sim@ricoh.com.my</a>>;
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>; erik@moderndatasolusi. com <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; 'Gilang' <<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a><br>
<b>Subject:</b> RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
<p align="center" style="margin:5.0pt;text-align:center"><span lang="EN-US" style="color:black">Internal<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US">Hi Sun Sun, <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Just to clarify, so they have been configured already and now is just to push SLNX?
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Please confirm<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline">
<span lang="EN-US" style="mso-ligatures:standardcontextual;mso-fareast-language:PL">Kind regards,</span><span lang="EN-US" style="mso-fareast-language:PL"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline">
<b><span style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual">Irena Kniazielska</span></b><span style="font-family:"Arial",sans-serif;mso-ligatures:standardcontextual"><br>
<span style="color:black">Global Accounts Coordinator</span><br>
<b><span style="color:black">Ricoh Business Services Polska Sp. z o.o.</span></b><br>
<span style="color:black">Olivia Business Centre</span><br>
<span style="color:black">Al. Grunwaldzka 472C</span><br>
<span style="color:black">80-309</span> Gdansk<br>
<span style="color:black">Poland</span><u><span style="color:blue"><br>
</span><span style="color:#4472C4">irena.kniazielska</span></u></span><span lang="PL" style="font-family:"Arial",sans-serif;color:#4472C4;mso-ligatures:standardcontextual"><a href="mailto:Name.surname@ricoh-europe.com" target="_blank"><span lang="EN-GB" style="color:#4472C4">@ricoh-europe.com</span></a></span><span style="font-family:"Arial",sans-serif;color:#4472C4;mso-ligatures:standardcontextual"><br>
<u><a href="http://www.ricoh-europe.com/"><span style="color:#4472C4">www.ricoh-europe.com</span></a></u></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><b><span style="font-family:"Book Antiqua",serif;color:#C00000;mso-ligatures:standardcontextual">Annual leave planned:</span></b><span style="font-family:"Book Antiqua",serif;color:#C00000;mso-ligatures:standardcontextual">
</span><b><span lang="EN-US" style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#00B050;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.5pt;font-family:"Century",serif;color:red;mso-ligatures:standardcontextual;mso-fareast-language:PL"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><a href="http://www.ricoh-europe.com/"><span style="font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="88" height="31" style="width:.9166in;height:.325in" id="Picture_x0020_15" src="cid:image001.png@01DA60AB.AD888390"></span></a><b><span style="font-family:"Arial",sans-serif;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="http://www.facebook.com/ricoheurope"><span style="font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_16" src="cid:image002.png@01DA60AB.AD888390"></span></a><span style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> <a href="http://www.twitter.com/ricoheurope"><span style="color:black;mso-ligatures:none;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_17" src="cid:image003.png@01DA60AB.AD888390"></span><span style="color:black"> </span></a> <a href="http://www.youtube.com/ricoheurope"><span style="color:black;mso-ligatures:none;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_18" src="cid:image004.png@01DA60AB.AD888390"></span><span style="color:black"> </span></a> </span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>
<br>
<b>Sent:</b> Thursday, February 15, 2024 4:08 PM<br>
<b>To:</b> Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>;
<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>; #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><br>
<b>Cc:</b> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Justina Sim <<a href="mailto:Justina.sim@ricoh.com.my">Justina.sim@ricoh.com.my</a>>;
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>; erik@moderndatasolusi. com <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; 'Gilang' <<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a><br>
<b>Subject:</b> RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-ID" style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-ID"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><u><span lang="EN-US">Hi Irena & GSSC team,<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Update from my engineer team is they have install 3 loaner units following instruction inside the buildbook. Now it is in erase memory step and will takes around 4 hours to complete. My team has left haleon site and will
</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">c</span><span lang="EN-US">ontinue tomorrow morning 6 am lo</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">c</span><span lang="EN-US">al time.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Please have your GSSC team to stand by tomorrow.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thank you. <b><u><o:p></o:p></u></b></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">T: +62 21-27937489<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">F: +62 21-27937486<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">M: +62-87771697791<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><a href="http://www.moderndatasolusi.com/"><span style="color:blue">www.moderndatasolusi.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">PT MODERN DATA SOLUSI
<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US"><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none">JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran
Lama - Jakarta Selatan 12240</span></a></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><img border="0" width="195" height="84" style="width:2.0333in;height:.875in" id="Picture_x0020_14" src="cid:image009.png@01DA60AB.AD888390"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>
<br>
<b>Sent:</b> 15 February 2024 17:22<br>
<b>To:</b> 'Irena Kniazielska' <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>; 'idris@moderndatasolusi.com' <<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>>; '#RES-Barcelona-Haleon' <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><br>
<b>Cc:</b> 'Reece Middleton' <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; 'Patricia Foong Swee See' <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; 'Justina Sim' <<a href="mailto:Justina.sim@ricoh.com.my">Justina.sim@ricoh.com.my</a>>;
'henry.sutanto@moderndatasolusi.com' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; erik@moderndatasolusi. com (<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>) <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>>;
'it.team@moderndatasolusi.com' <<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>>; 'Gilang' <<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>>; 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>><br>
<b>Subject:</b> RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span lang="EN-US">Hi Irena & GSSC team,<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Noted. sorry for this delay. I already checked and confirm the engineer will visit HALEON Pulogadung today. they will arrive around 6 pm Jakarta time.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Because its already late and time is very short, my team will maximize to install 1 unit and continue the rest tomorrow.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thank you.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">T: +62 21-27937489<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">F: +62 21-27937486<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">M: +62-87771697791<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><a href="http://www.moderndatasolusi.com/"><span style="color:blue">www.moderndatasolusi.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">PT MODERN DATA SOLUSI
<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US"><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none">JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran
Lama - Jakarta Selatan 12240</span></a></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><img border="0" width="195" height="84" style="width:2.0333in;height:.875in" id="Picture_x0020_13" src="cid:image009.png@01DA60AB.AD888390"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>>
<br>
<b>Sent:</b> 13 February 2024 21:06<br>
<b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; 'idris@moderndatasolusi.com' <<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>>; #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><br>
<b>Cc:</b> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Justina Sim <<a href="mailto:Justina.sim@ricoh.com.my">Justina.sim@ricoh.com.my</a>>;
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a><br>
<b>Subject:</b> RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
<p align="center" style="margin:5.0pt;text-align:center"><span lang="EN-US" style="color:black">Internal<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM80EE1EE4564041F7972FD25F1B05A008" href="mailto:Haleon.support@ricoh.es">
<span style="font-family:"Calibri",sans-serif;text-decoration:none">@#RES-Barcelona-Haleon</span></a>,
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Please see below. Installation of 3 loaner devices is planned on Thursday, 15/02/2024 in Indonesia. Unfortunately, I don’t know the time that this will happen.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Below are SN:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ID" style="font-size:9.0pt;font-family:"Lato",sans-serif;color:#151920;background:white">- G586PB00952</span><span lang="EN-ID" style="font-size:9.0pt;font-family:"Lato",sans-serif;color:#151920"><br>
<span style="background:white">- G588P500970</span><br>
<span style="background:white">- G587P400661<o:p></o:p></span></span></p>
<p class="MsoNormal"><span lang="EN-ID" style="font-size:9.0pt;font-family:"Lato",sans-serif;color:#151920;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">They will replace : PULMFP004: IP 10.237.196.212, PULMFP005: IP 10.237.196.213 & PULMFP007: IP 10.237.196.214.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><a id="OWAAMFDE05BF811AD4CA3B62B808BB5445FE7" href="mailto:soenwono@moderndatasolusi.com"><span style="font-family:"Calibri",sans-serif;text-decoration:none">@soenwono</span></a>, please ensure the technician follows
the attached Build Book and once device is configured contact GSSC on <a href="mailto:haleon.support@ricoh.es">
haleon.support@ricoh.es</a> to push slnx. Please note the technician cannot leave the site until confirmed all is working well.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Haleon labels were already sent previously by Patricia. Please ensure they are attached to devices.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline">
<span lang="EN-US" style="mso-ligatures:standardcontextual;mso-fareast-language:PL">Kind regards,</span><span lang="EN-US" style="mso-fareast-language:PL"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline">
<b><span style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual">Irena Kniazielska</span></b><span style="font-family:"Arial",sans-serif;mso-ligatures:standardcontextual"><br>
<span style="color:black">Global Accounts Coordinator</span><br>
<b><span style="color:black">Ricoh Business Services Polska Sp. z o.o.</span></b><br>
<span style="color:black">Olivia Business Centre</span><br>
<span style="color:black">Al. Grunwaldzka 472C</span><br>
<span style="color:black">80-309</span> Gdansk<br>
<span style="color:black">Poland</span><u><span style="color:blue"><br>
</span><span style="color:#4472C4">irena.kniazielska</span></u></span><span lang="EN-US"><a href="mailto:Name.surname@ricoh-europe.com" target="_blank"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:#4472C4;mso-ligatures:standardcontextual">@ricoh-europe.com</span></a></span><span style="font-family:"Arial",sans-serif;color:#4472C4;mso-ligatures:standardcontextual"><br>
</span><span lang="EN-US"><a href="http://www.ricoh-europe.com/"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:#4472C4;mso-ligatures:standardcontextual">www.ricoh-europe.com</span></a></span><span style="font-family:"Arial",sans-serif;color:#4472C4;mso-ligatures:standardcontextual"></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><b><span style="font-family:"Book Antiqua",serif;color:#C00000;mso-ligatures:standardcontextual">Annual leave planned:</span></b><span style="font-family:"Book Antiqua",serif;color:#C00000;mso-ligatures:standardcontextual">
</span><b><span lang="EN-US" style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#00B050;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.5pt;font-family:"Century",serif;color:red;mso-ligatures:standardcontextual;mso-fareast-language:PL"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><a href="http://www.ricoh-europe.com/"><span style="font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="88" height="31" style="width:.9166in;height:.325in" id="Picture_x0020_1" src="cid:image001.png@01DA60AB.AD888390"></span></a><b><span style="font-family:"Arial",sans-serif;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="http://www.facebook.com/ricoheurope"><span style="font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_4" src="cid:image002.png@01DA60AB.AD888390"></span></a><span style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span lang="EN-US"><a href="http://www.twitter.com/ricoheurope"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_3" src="cid:image003.png@01DA60AB.AD888390"></span><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span></a></span><span style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span lang="EN-US"><a href="http://www.youtube.com/ricoheurope"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_12" src="cid:image004.png@01DA60AB.AD888390"></span><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span></a></span><span style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Irena Kniazielska
<br>
<b>Sent:</b> Tuesday, February 13, 2024 11:28 AM<br>
<b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>;
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>; 'idris@moderndatasolusi.com' <<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>>; 'Ivan Budiman' <<a href="mailto:ivan.budiman@moderndatasolusi.com">ivan.budiman@moderndatasolusi.com</a>>;
<a href="mailto:rgs.support@ricoh.com.my">rgs.support@ricoh.com.my</a><br>
<b>Cc:</b> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Justina Sim <<a href="mailto:Justina.sim@ricoh.com.my">Justina.sim@ricoh.com.my</a>>;
#RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><br>
<b>Subject:</b> RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">HI <a id="OWAAM7C4C2A579DBF4563AE1FB7B9C7481FD1" href="mailto:soenwono@moderndatasolusi.com">
<span style="font-family:"Calibri",sans-serif;text-decoration:none">@soenwono</span></a><a id="OWAAM6B465E7CFED74B78B2EB806329A19961" href="mailto:idris@moderndatasolusi.com"><span style="font-family:"Calibri",sans-serif;text-decoration:none">@'idris@moderndatasolusi.com'</span></a>,
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Just have been informed the installation is planned for Thursday.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">As you know this is manufacturing site, they need these printers to be fully operational as soon as possible.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Can you please advise if you can send field technician today?
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thank you<o:p></o:p></span></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline">
<span lang="EN-US" style="mso-ligatures:standardcontextual;mso-fareast-language:PL">Kind regards,</span><span lang="EN-US" style="mso-fareast-language:PL"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline">
<b><span style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual">Irena Kniazielska</span></b><span style="font-family:"Arial",sans-serif;mso-ligatures:standardcontextual"><br>
<span style="color:black">Global Accounts Coordinator</span><br>
<b><span style="color:black">Ricoh Business Services Polska Sp. z o.o.</span></b><br>
<span style="color:black">Olivia Business Centre</span><br>
<span style="color:black">Al. Grunwaldzka 472C</span><br>
<span style="color:black">80-309</span> Gdansk<br>
<span style="color:black">Poland</span><u><span style="color:blue"><br>
</span><span style="color:#4472C4">irena.kniazielska</span></u></span><span lang="EN-US"><a href="mailto:Name.surname@ricoh-europe.com" target="_blank"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:#4472C4;mso-ligatures:standardcontextual">@ricoh-europe.com</span></a></span><span style="font-family:"Arial",sans-serif;color:#4472C4;mso-ligatures:standardcontextual"><br>
</span><span lang="EN-US"><a href="http://www.ricoh-europe.com/"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:#4472C4;mso-ligatures:standardcontextual">www.ricoh-europe.com</span></a></span><span style="font-family:"Arial",sans-serif;color:#4472C4;mso-ligatures:standardcontextual"></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><b><span style="font-family:"Book Antiqua",serif;color:#C00000;mso-ligatures:standardcontextual">Annual leave planned:</span></b><span style="font-family:"Book Antiqua",serif;color:#C00000;mso-ligatures:standardcontextual">
29<sup>th</sup> Jan- 2<sup>nd</sup> Feb 2024, 9<sup>th</sup> Feb</span><b><span lang="EN-US" style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#00B050;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.5pt;font-family:"Century",serif;color:red;mso-ligatures:standardcontextual;mso-fareast-language:PL"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><a href="http://www.ricoh-europe.com/"><span style="font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="88" height="31" style="width:.9166in;height:.325in" id="Picture_x0020_5" src="cid:image001.png@01DA60AB.AD888390"></span></a><b><span style="font-family:"Arial",sans-serif;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="http://www.facebook.com/ricoheurope"><span style="font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_6" src="cid:image002.png@01DA60AB.AD888390"></span></a><span style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span lang="EN-US"><a href="http://www.twitter.com/ricoheurope"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_7" src="cid:image003.png@01DA60AB.AD888390"></span><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span></a></span><span style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span lang="EN-US"><a href="http://www.youtube.com/ricoheurope"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_8" src="cid:image004.png@01DA60AB.AD888390"></span><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span></a></span><span style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Irena Kniazielska
<br>
<b>Sent:</b> Tuesday, February 13, 2024 11:03 AM<br>
<b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>;
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>; 'idris@moderndatasolusi.com' <<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>>; 'Ivan Budiman' <<a href="mailto:ivan.budiman@moderndatasolusi.com">ivan.budiman@moderndatasolusi.com</a>><br>
<b>Cc:</b> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Justina Sim <<a href="mailto:Justina.sim@ricoh.com.my">Justina.sim@ricoh.com.my</a>>;
#RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><br>
<b>Subject:</b> FW: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.<br>
<b>Importance:</b> High<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">HI <a id="OWAAM710D75B8176B4569B03595ECE6D7A6A9" href="mailto:soenwono@moderndatasolusi.com">
<span style="font-family:"Calibri",sans-serif;text-decoration:none">@soenwono</span></a>,
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Can you please advise when the installation of the loaner devices will take place?
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">The customer has informed they have been delivered and left.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Please provide response asap as I need to provide requested information to central customer.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thank you. <o:p></o:p></span></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline">
<span lang="EN-US" style="mso-ligatures:standardcontextual;mso-fareast-language:PL">Kind regards,</span><span lang="EN-US" style="mso-fareast-language:PL"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline">
<b><span style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual">Irena Kniazielska</span></b><span style="font-family:"Arial",sans-serif;mso-ligatures:standardcontextual"><br>
<span style="color:black">Global Accounts Coordinator</span><br>
<b><span style="color:black">Ricoh Business Services Polska Sp. z o.o.</span></b><br>
<span style="color:black">Olivia Business Centre</span><br>
<span style="color:black">Al. Grunwaldzka 472C</span><br>
<span style="color:black">80-309</span> Gdansk<br>
<span style="color:black">Poland</span><u><span style="color:blue"><br>
</span><span style="color:#4472C4">irena.kniazielska</span></u></span><span lang="EN-US"><a href="mailto:Name.surname@ricoh-europe.com" target="_blank"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:#4472C4;mso-ligatures:standardcontextual">@ricoh-europe.com</span></a></span><span style="font-family:"Arial",sans-serif;color:#4472C4;mso-ligatures:standardcontextual"><br>
</span><span lang="EN-US"><a href="http://www.ricoh-europe.com/"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:#4472C4;mso-ligatures:standardcontextual">www.ricoh-europe.com</span></a></span><span style="font-family:"Arial",sans-serif;color:#4472C4;mso-ligatures:standardcontextual"></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><b><span style="font-family:"Book Antiqua",serif;color:#C00000;mso-ligatures:standardcontextual">Annual leave planned:</span></b><span style="font-family:"Book Antiqua",serif;color:#C00000;mso-ligatures:standardcontextual">
29<sup>th</sup> Jan- 2<sup>nd</sup> Feb 2024, 9<sup>th</sup> Feb</span><b><span lang="EN-US" style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#00B050;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.5pt;font-family:"Century",serif;color:red;mso-ligatures:standardcontextual;mso-fareast-language:PL"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><a href="http://www.ricoh-europe.com/"><span style="font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="88" height="31" style="width:.9166in;height:.325in" id="Picture_x0020_9" src="cid:image001.png@01DA60AB.AD888390"></span></a><b><span style="font-family:"Arial",sans-serif;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="http://www.facebook.com/ricoheurope"><span style="font-family:"Arial",sans-serif;color:blue;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_2" src="cid:image002.png@01DA60AB.AD888390"></span></a><span style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span lang="EN-US"><a href="http://www.twitter.com/ricoheurope"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_10" src="cid:image003.png@01DA60AB.AD888390"></span><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span></a></span><span style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span lang="EN-US"><a href="http://www.youtube.com/ricoheurope"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_11" src="cid:image004.png@01DA60AB.AD888390"></span><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span></a></span><span style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Kalpana Lambert - EW <<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>>
<br>
<b>Sent:</b> Tuesday, February 13, 2024 10:55 AM<br>
<b>To:</b> Irena Kniazielska <<a href="mailto:Irena.Kniazielska@ricoh-europe.com">Irena.Kniazielska@ricoh-europe.com</a>><br>
<b>Subject:</b> FW: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p align="center" style="margin:5.0pt;text-align:center"><span style="color:black">Internal<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span style="font-size:10.0pt;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif">fyi<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Hari Prabowo <<a href="mailto:hari.x.prabowo@haleon.com">hari.x.prabowo@haleon.com</a>>
<br>
<b>Sent:</b> Tuesday, February 13, 2024 5:57 AM<br>
<b>To:</b> reece.middleton <<a href="mailto:reece.middleton@ricoh-europe.com">reece.middleton@ricoh-europe.com</a>>; #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; 'Patricia Foong' <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;
Kalpana Lambert - EW <<a href="mailto:kalpana.x.lambert@haleon.com">kalpana.x.lambert@haleon.com</a>><br>
<b>Cc:</b> Rozaini Zainul Rashid <<a href="mailto:rozaini.x.zainulrashid@haleon.com">rozaini.x.zainulrashid@haleon.com</a>>; Arunkumar Vijayakumar - EW <<a href="mailto:arunkumar.x.vijayakumar@haleon.com">arunkumar.x.vijayakumar@haleon.com</a>>; Phanish M <<a href="mailto:phanish.x.m@haleon.com">phanish.x.m@haleon.com</a>>;
Banu Windarto - EW <<a href="mailto:banu.x.windarto@haleon.com">banu.x.windarto@haleon.com</a>>; Endri Cahyanti <<a href="mailto:endri.x.cahyanti@haleon.com">endri.x.cahyanti@haleon.com</a>>; Ahmad Hilmi <<a href="mailto:ahmad.f.hilmi@haleon.com">ahmad.f.hilmi@haleon.com</a>>;
Mita Tampubolon <<a href="mailto:mita.o.tampubolon@haleon.com">mita.o.tampubolon@haleon.com</a>>; Robitah Abdelhamed <<a href="mailto:robitah.a.abdelhamed@haleon.com">robitah.a.abdelhamed@haleon.com</a>>; Novi Ernawati <<a href="mailto:novi.x.ernawati@haleon.com">novi.x.ernawati@haleon.com</a>>;
Yudi Afrianto <<a href="mailto:yudi.x.afrianto@haleon.com">yudi.x.afrianto@haleon.com</a>>; Heather Petersen <<a href="mailto:Heather.Petersen@ricoh-europe.com">Heather.Petersen@ricoh-europe.com</a>><br>
<b>Subject:</b> RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-ID">Thanks Pak Yudi!<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ID">Hello </span><span lang="EN-US"><a id="OWAAME4748657624248ADABCF5E5421C8B4B7" href="mailto:reece.middleton@ricoh-europe.com"><span lang="EN-ID" style="font-family:"Calibri",sans-serif;text-decoration:none">@reece.middleton</span></a></span><span lang="EN-ID">
and </span><span lang="EN-US"><a id="OWAAM086CB9A4A9D14DA1983B0113886AE6C6" href="mailto:Patricia.Foong@ricoh.com.my"><span lang="EN-ID" style="font-family:"Calibri",sans-serif;text-decoration:none">@'Patricia Foong'</span></a></span><span lang="EN-ID">, as
updated below<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><a href="https://haleon.service-now.com/now/nav/ui/classic/params/target/incident.do%3Fsys_id%3Ddaea71501b8846940066ddb2b24bcb33%26sysparm_record_list%3DnumberSTARTSWITHINC50758801%255esys_class_nameNOT%2BINsn_ot_incident%255eORDERBYDESCsys_created_on%26sysparm_record_row%3D1%26sysparm_record_rows%3D1%26sysparm_record_target%3Dincident%26sysparm_view%3DDefault%26sysparm_view_forced%3Dtrue"><span lang="EN-ID">INC50758801
| Incident | ServiceNow (service-now.com)</span></a></span><span lang="EN-ID"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ID"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ID" style="font-size:9.0pt;font-family:"Lato",sans-serif;color:#151920;background:white">The Printer have been replaced just now, please setting the printer to Haleon domain ASAP</span><span lang="EN-ID" style="font-size:9.0pt;font-family:"Lato",sans-serif;color:#151920"><br>
<span style="background:white">below New Ricoh S/N :</span><br>
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<span style="background:white">- G586PB00952</span><br>
<span style="background:white">- G588P500970</span><br>
<span style="background:white">- G587P400661<o:p></o:p></span></span></p>
<p class="MsoNormal"><span lang="EN-ID" style="font-size:9.0pt;font-family:"Lato",sans-serif;color:#151920;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ID" style="font-size:9.0pt;font-family:"Lato",sans-serif;color:#151920;background:white">Dear
</span><span lang="EN-US"><a id="OWAAM0DBC5E46539943C7A2576275ECF2569F" href="mailto:kalpana.x.lambert@haleon.com"><span lang="EN-ID" style="font-size:9.0pt;font-family:"Lato",sans-serif;text-decoration:none">@Kalpana Lambert - EW</span></a></span><span lang="EN-ID" style="font-size:9.0pt;font-family:"Lato",sans-serif;color:#151920;background:white">,
fyr<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ID" style="font-size:9.0pt;font-family:"Lato",sans-serif;color:#151920;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ID" style="font-size:9.0pt;font-family:"Lato",sans-serif;color:#151920;background:white">Regards, HARI.</span><span lang="EN-ID"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US">Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by:
(i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office
at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing
this e-mail <o:p></o:p></span></p>
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