<html><head></head><body><p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Dear Ricoh Resolver Team, </span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Herewith you are informed that Incident record INC00002366081 has breached its agreed resolution time. Incident will reach its deadline at 14-05-2024 07:50:43 BST.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Please take action imminently to resolve the incident to avoid any further disruption to the customer. Failure of SLA could result in a penalty!</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">This incident has breached SLA, please provide the breached reason along with any corrective action where applicable to <a href="mailto:EMEA-RSD-INCIDENT-MANAGEMENT@Ricoh-europe.com">EMEA-RSD-INCIDENT-MANAGEMENT@Ricoh-europe.com</a>.</span></p>
<p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Incident Number:</strong> INC00002366081 </span><br><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Internal Ref:</strong> </span><br><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Serial Number:</strong> 9193R320043 </span><br><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Location:</strong> Pondok Indah Office Tower, GSK</span><br><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Country:</strong> Indonesia</span> <br><br><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Short description:</strong></span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">PAPER JAM: athmfp102</span></p>
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<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Kind Regards </span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Regional Service Desk</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">This is an automatically generated message - Please do not reply directly to this email.</span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Please respond to <a tabindex="-1" title="mailto:emea-rsd-incident-management@ricoh-europe.com" href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" target="_blank" rel="noopener noreferrer" aria-label="Link EMEA-RSD-incident-">EMEA-RSD-incident-</a><a tabindex="-1" title="mailto:emea-rsd-incident-management@ricoh-europe.com" href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" target="_blank" rel="noopener noreferrer" aria-label="Link management@ricoh-europe.com">management@ricoh-europe.com</a> </span></p><div> </div><div style="display:inline">Ref:MSG68019443_KIJ49Q4pJEPirPXClb5</div></body></html>