<html><head><meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /></head><body style='font-size: 10pt; font-family: Verdana,Geneva,sans-serif'>
<p>Hi Team EMEA,</p>
<p>Good Morning,</p>
<p>Due to this serial number ( 9193R320043 ) has not in MDS MIF (machine in filed), we request to cancel this ticket and thank you.</p>
<p><br /></p>
<p>Pak Soenwono,</p>
<p>Any sugestion for this serial number, please advise.</p>
<p><br /></p>
<p>Regards,</p>
<p>Henry Sutanto</p>
<div id="signature"></div>
<p><br /></p>
<p id="reply-intro">On 13-05-2024 13:05, #RPO-EMEA-RSD-incident-management wrote:</p>
<blockquote type="cite" style="padding: 0 0.4em; border-left: #1010ff 2px solid; margin: 0">
<div id="replybody1">
<style type="text/css">@font-face
        { font-family: "Cambria Math"; }
@font-face
        { font-family: Calibri; }

#replybody1 p.v1MsoNormal, #replybody1 li.v1MsoNormal, #replybody1 div.v1MsoNormal
        { margin: 0cm; font-size: 11.0pt; font-family: "Calibri",sans-serif; mso-ligatures: standardcontextual; mso-fareast-language: EN-US; }
#replybody1 span.v1EmailStyle17
        { mso-style-type: personal-compose; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 .v1MsoChpDefault
        { mso-style-type: export-only; font-family: "Calibri",sans-serif; mso-fareast-language: EN-US; }
@page WordSection1
        { size: 612.0pt 792.0pt; margin: 72.0pt 72.0pt 72.0pt 72.0pt; }
#replybody1 div.v1WordSection1
        { }</style>
<div lang="EN-ZA" style="word-wrap: break-word;">
<div class="v1WordSection1">
<p class="v1MsoNormal">Dear team</p>
<p class="v1MsoNormal"> </p>
<p class="v1MsoNormal"> </p>
<p class="v1MsoNormal">Kindly advice when FE will be onsite please:</p>
<p class="v1MsoNormal"> </p>
<table class="v1MsoNormalTable" style="width: 401.0pt; margin-left: -.15pt; border-collapse: collapse;" border="0" width="535" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 13.5pt;">
<td style="width: 83.0pt; border: solid windowtext 1.0pt; padding: 0cm 5.4pt 0cm 5.4pt; height: 13.5pt;" valign="top" width="111">
<p class="v1MsoNormal"><span style="font-size: 10.0pt; color: black; mso-ligatures: none; mso-fareast-language: EN-ZA;">INC00002366081</span></p>
</td>
<td style="width: 73.85pt; border: solid windowtext 1.0pt; border-left: none; padding: 0cm 5.4pt 0cm 5.4pt; height: 13.5pt;" valign="top" width="98">
<p class="v1MsoNormal"><span style="font-size: 10.0pt; color: black; mso-ligatures: none; mso-fareast-language: EN-ZA;">Indonesia</span></p>
</td>
<td style="width: 95.0pt; border: solid windowtext 1.0pt; border-left: none; padding: 0cm 5.4pt 0cm 5.4pt; height: 13.5pt;" valign="top" width="127">
<p class="v1MsoNormal" style="text-align: right;" align="right"><span style="font-size: 10.0pt; color: black; mso-ligatures: none; mso-fareast-language: EN-ZA;">13-05-2024 03:39:05</span></p>
</td>
<td style="width: 67.0pt; border: solid windowtext 1.0pt; border-left: none; padding: 0cm 5.4pt 0cm 5.4pt; height: 13.5pt;" valign="top" width="89">
<p class="v1MsoNormal"><span style="font-size: 10.0pt; color: black; mso-ligatures: none; mso-fareast-language: EN-ZA;">9193R320043</span></p>
</td>
<td style="width: 82.15pt; border: solid windowtext 1.0pt; border-left: none; padding: 0cm 5.4pt 0cm 5.4pt; height: 13.5pt;" valign="top" width="110">
<p class="v1MsoNormal"><span style="font-size: 10.0pt; color: black; mso-ligatures: none; mso-fareast-language: EN-ZA;">PAPER JAM: athmfp102</span></p>
</td>
</tr>
</tbody>
</table>
<p class="v1MsoNormal"> </p>
<p class="v1MsoNormal"> </p>
<p class="v1MsoNormal">Thank you</p>
<p class="v1MsoNormal"> </p>
<p class="v1MsoNormal"><span style="mso-ligatures: none; mso-fareast-language: EN-ZA;"> </span></p>
<p class="v1MsoNormal"><span style="mso-ligatures: none; mso-fareast-language: EN-ZA;"> </span></p>
<p class="v1MsoNormal"><span style="mso-ligatures: none; mso-fareast-language: EN-ZA;"> </span></p>
<p class="v1MsoNormal"><span style="mso-ligatures: none; mso-fareast-language: EN-ZA;"> </span></p>
<p class="v1MsoNormal"><span style="color: black; mso-fareast-language: EN-ZA;">Best regards.</span></p>
<p class="v1MsoNormal"><span style="color: black; mso-fareast-language: EN-ZA;"> </span></p>
<p class="v1MsoNormal"><span style="color: black; mso-fareast-language: EN-ZA;"> </span></p>
<p class="v1MsoNormal"><span style="color: black; mso-fareast-language: EN-ZA;">Heather Petersen<br /></span><span style="color: black; mso-fareast-language: EN-ZA;">Regional Service Desk Incident Manager</span><span style="mso-fareast-language: EN-ZA;"></span></p>
<p class="v1MsoNormal"><span style="color: black; mso-fareast-language: EN-ZA;">Annuity and Service</span></p>
<p class="v1MsoNormal"><u><span style="color: blue; mso-ligatures: none; mso-fareast-language: EN-ZA;"><a href="mailto:Heather.petersen@ricoh-europe.com" rel="noreferrer"><span style="color: blue;">Heather.petersen@ricoh-europe.com</span></a></span></u><span style="mso-ligatures: none; mso-fareast-language: EN-ZA;"></span></p>
<p class="v1MsoNormal" style="margin-bottom: 12.0pt;"><span style="mso-fareast-language: EN-ZA;"><img id="v1Picture_x0020_7" style="width: 5.3437in; height: 1.3229in;" src="cid:1716178661664acee53730a997827171@moderndatasolusi.com" width="513" height="127" border="0" /></span><u><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: blue; mso-fareast-language: EN-GB;"><br /><br /></span></u><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-fareast-language: EN-GB;"></span></p>
<p class="v1MsoNormal"><span style="mso-fareast-language: EN-ZA;"> </span></p>
<p class="v1MsoNormal"><span style="mso-fareast-language: EN-ZA;"> </span></p>
<p class="v1MsoNormal"> </p>
</div>
Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 900 Pavilion Drive, Northampton Business Park, Northampton, England, NN4 7RG; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail</div>
</div>
</blockquote>
</body></html>