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</o:shapelayout></xml><![endif]--></head><body lang=EN-ID link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><b><u><span lang=EN-US style='mso-fareast-language:EN-US'>Hi Pak Erik,<o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='color:red;mso-fareast-language:EN-US'>HIGH IMPORTANT!<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:red;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'>Ada keluhan Equitrac dari customer Schneider. Email terlampir di bawah. Tolong dibantu Analisa dan contact team Equitrac untuk perbaikannya. Jika perlu, set online meeting lagi seperti biasa dengan team schneider<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><i><u><span lang=EN-US style='background:yellow;mso-highlight:yellow;mso-fareast-language:EN-US'>“Mohon bantuan nya untuk pengecekan, pagi ini saya dapat info Follow-You print untuk unit2 di bawah ini hilang kembali. Saya cek server dan services running normal tidak ada kendala.<o:p></o:p></span></u></i></p><p class=MsoNormal><i><u><span lang=EN-US style='background:yellow;mso-highlight:yellow;mso-fareast-language:EN-US'>Mengingat issue ini berulang dan sangat mengganggu”</span></u></i><i><u><span lang=EN-US style='mso-fareast-language:EN-US'><o:p></o:p></span></u></i></p><p class=MsoNormal><i><u><span lang=EN-US style='mso-fareast-language:EN-US'><o:p><span style='text-decoration:none'> </span></o:p></span></u></i></p><p class=MsoNormal><span lang=EN-US style='mso-ligatures:none;mso-fareast-language:EN-US'><img width=529 height=299 style='width:5.5104in;height:3.1145in' id="_x0000_i1096" src="cid:image019.png@01DAB028.0AFEC4A0"></span><i><u><span lang=EN-US style='mso-fareast-language:EN-US'><o:p></o:p></span></u></i></p><p class=MsoNormal><i><u><span lang=EN-US style='mso-fareast-language:EN-US'><o:p><span style='text-decoration:none'> </span></o:p></span></u></i></p><p class=MsoNormal><i><u><span lang=EN-US style='mso-fareast-language:EN-US'>Unit yang dimaksud: <o:p></o:p></span></u></i></p><p class=MsoNormal><span lang=IN style='mso-ligatures:none'><img width=535 height=101 style='width:5.5729in;height:1.052in' id="_x0000_i1095" src="cid:image016.png@01DAB01C.6B64EC40"></span><span lang=EN-US style='mso-fareast-language:EN-US'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'>Thank you<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>Regards,</span><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-ligatures:none'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>T: +62 21-27937489<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>F: +62 21-27937486<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>M: +62-87771697791<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'><a href="http://www.moderndatasolusi.com/"><span style='color:blue'>www.moderndatasolusi.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>PT MODERN DATA SOLUSI <o:p></o:p></span></u></b></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:white;background:#1F1F1F'>Jl. Sultan Hasanuddin Dalam No.72, RT.2/RW.1, Melawai, Kec. Kby. Baru, Daerah Khusus Ibukota Jakarta 12160</span><span style='font-size:10.5pt;font-family:"Arial",sans-serif;background:#1F1F1F'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='mso-ligatures:none'><img border=0 width=195 height=84 style='width:2.0312in;height:.875in' id="_x0000_i1094" src="cid:image014.png@01DAB01C.5DA6DB40"></span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='mso-ligatures:none'>From:</span></b><span lang=EN-US style='mso-ligatures:none'> Indra Febyanto <Indra.Febyanto@se.com> <br><b>Sent:</b> 27 May 2024 9:59<br><b>To:</b> Robertto Eko PRANATA <robertto.pranata@se.com>; Soenwono <soenwono@moderndatasolusi.com>; erik@moderndatasolusi. com <erik@moderndatasolusi.com>; arif.fristiyanto@std.co.id; ronald@moderndatasolusi.com<br><b>Cc:</b> Achmad Nurfaizi <achmad.nurfaizi@non.se.com>; Muhammad LAYANTAKA <Muhammad.Layantaka@se.com>; Riki KUSNAEDI <Riki.Kusnaedi@se.com>; Febi GUNAWAN <Febi.Gunawan@se.com>; Wini SUSIYANI <Wini.Susiyani@se.com>; idris@moderndatasolusi.com; anna.juliant@moderndatasolusi.com; 'HELPDESK' <helpdesk@moderndatasolusi.com>; imam.azhar@moderndatasolusi.com<br><b>Subject:</b> RE: Follow-you issue SEC<br><b>Importance:</b> High<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'>Halo all,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'>Update untuk case ini, per jam 10am ada 4 laporan unit yg issue.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=IN style='mso-ligatures:none'><img border=0 width=535 height=101 style='width:5.5729in;height:1.052in' id="Picture_x0020_68" src="cid:image016.png@01DAB01C.6B64EC40"></span><span lang=EN-US style='mso-fareast-language:EN-US'><o:p></o:p></span></p><p class=MsoNormal><span lang=IN style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='mso-ligatures:none'>Terima kasih,<o:p></o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=700 style='width:525.0pt;border-collapse:collapse'><tr><td width=260 valign=bottom style='width:195.0pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal style='margin-top:7.5pt'><span style='font-family:"Helvetica",sans-serif;color:#3DCD58;mso-ligatures:none'>Indra Febyanto</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>Onsite Support</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>Schneider Digital</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>Schneider Electric</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td><td width=260 valign=bottom style='width:195.0pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal style='margin-top:7.5pt'><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#3DCD58;mso-ligatures:none'>D </span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>+62 21 80608325</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#3DCD58;mso-ligatures:none'>E </span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'><a href="mailto:indra.febyanto@se.com"><span style='color:#626469'>indra.febyanto@se.com</span></a></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#3DCD58;mso-ligatures:none'>Customer Care </span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>1500055</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#3DCD58;mso-ligatures:none'>Customer Support </span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#626469;mso-ligatures:none'><a href="https://www.se.com/ww/en/work/support/country-selector/contact-us.jsp" target="_blank"><span style='color:#626469'>Contact Us</span></a></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td><td width=180 valign=bottom style='width:135.0pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal align=right style='margin-top:7.5pt;text-align:right'><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>East Jakarta Industrial Park (EJIP)<br>Plot 4B No. 1-2, Lemah Abang<br>Bekasi, West Java - 17550<br>Indonesia</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td></tr></table><p 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style='border-collapse:collapse'><tr><td width=30 style='width:22.5pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><a href="https://go.onelink.me/1354832567/bc43450e" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_60" src="cid:image004.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td><td style='padding:0cm 0cm 0cm 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr><td style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><a href="https://go.onelink.me/1354832567/bc43450e" target="_blank"><span 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Mobile catalog. Access to expert help.</span><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td></tr></table></td></tr><tr style='height:3.75pt'><td colspan=2 style='padding:0cm 0cm 0cm 0cm;height:3.75pt'></td></tr></table><p class=MsoNormal><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#626469;mso-ligatures:none'>*Please consider the environment before printing this e-mail<o:p></o:p></span></p></td><td width="50%" valign=top style='width:50.0%;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal align=right style='text-align:right'><a href="https://www.facebook.com/SchneiderElectric" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_61" src="cid:image005.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://www.linkedin.com/company/schneider-electric" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_62" src="cid:image006.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="http://blog.schneider-electric.com/" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_63" src="cid:image007.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://www.twitter.com/SchneiderElec" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_64" src="cid:image008.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://www.youtube.com/schneidercorporate" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_65" src="cid:image009.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://plus.google.com/+schneiderelectric" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_66" src="cid:image010.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://instagram.com/schneiderelectric" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_67" src="cid:image011.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> <o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span lang=IN style='mso-ligatures:none'><o:p> </o:p></span></p></div><p class=MsoNormal><span lang=IN style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=IN style='mso-ligatures:none'><o:p> </o:p></span></p><p align=center style='margin:5.0pt;text-align:center'><span lang=IN style='font-size:6.0pt;color:#626469'>General<o:p></o:p></span></p><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='mso-ligatures:none'>From:</span></b><span lang=EN-US style='mso-ligatures:none'> Indra Febyanto <br><b>Sent:</b> Monday, May 27, 2024 9:16 AM<br><b>To:</b> Robertto Eko PRANATA <<a href="mailto:robertto.pranata@se.com">robertto.pranata@se.com</a>>; Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; erik@moderndatasolusi. com <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>>; <a href="mailto:arif.fristiyanto@std.co.id">arif.fristiyanto@std.co.id</a>; <a href="mailto:ronald@moderndatasolusi.com">ronald@moderndatasolusi.com</a><br><b>Cc:</b> Achmad Nurfaizi <<a href="mailto:achmad.nurfaizi@non.se.com">achmad.nurfaizi@non.se.com</a>>; Muhammad LAYANTAKA <<a href="mailto:Muhammad.Layantaka@se.com">Muhammad.Layantaka@se.com</a>>; Riki KUSNAEDI <<a href="mailto:Riki.Kusnaedi@se.com">Riki.Kusnaedi@se.com</a>>; Febi GUNAWAN <<a href="mailto:Febi.Gunawan@se.com">Febi.Gunawan@se.com</a>>; Wini SUSIYANI <<a href="mailto:Wini.Susiyani@se.com">Wini.Susiyani@se.com</a>>; <a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>; <a href="mailto:anna.juliant@moderndatasolusi.com">anna.juliant@moderndatasolusi.com</a>; 'HELPDESK' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; <a href="mailto:imam.azhar@moderndatasolusi.com">imam.azhar@moderndatasolusi.com</a><br><b>Subject:</b> RE: Follow-you issue SEC<br><b>Importance:</b> High<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=IN><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'>Halo Pak Soen, Pak Erik,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'>Mohon bantuan nya untuk pengecekan, pagi ini saya dapat info Follow-You di unit area Adaptation hilang kembali. Saya cek server dan services running normal tidak ada kendala.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'>Mengingat issue ini berulang dan sangat mengganggu, mohon dibantu untuk solving issue nya. Terima kasih sebelumnya.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'>Unit printer Adaptation:<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-ligatures:none;mso-fareast-language:EN-US'><img border=0 width=999 height=565 style='width:10.4062in;height:5.8854in' id="Picture_x0020_58" src="cid:image021.png@01DAB028.0AFEC4A0"></span><span lang=EN-US style='mso-fareast-language:EN-US'><o:p></o:p></span></p><p class=MsoNormal><span lang=IN style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='mso-ligatures:none'>Terima kasih,<o:p></o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=700 style='width:525.0pt;border-collapse:collapse'><tr><td width=260 valign=bottom style='width:195.0pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal style='margin-top:7.5pt'><span style='font-family:"Helvetica",sans-serif;color:#3DCD58;mso-ligatures:none'>Indra Febyanto</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>Onsite Support</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>Schneider Digital</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>Schneider Electric</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td><td width=260 valign=bottom style='width:195.0pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal style='margin-top:7.5pt'><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#3DCD58;mso-ligatures:none'>D </span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>+62 21 80608325</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#3DCD58;mso-ligatures:none'>E </span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'><a href="mailto:indra.febyanto@se.com"><span style='color:#626469'>indra.febyanto@se.com</span></a></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#3DCD58;mso-ligatures:none'>Customer Care </span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>1500055</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#3DCD58;mso-ligatures:none'>Customer Support </span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#626469;mso-ligatures:none'><a href="https://www.se.com/ww/en/work/support/country-selector/contact-us.jsp" target="_blank"><span style='color:#626469'>Contact Us</span></a></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td><td width=180 valign=bottom style='width:135.0pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal align=right style='margin-top:7.5pt;text-align:right'><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>East Jakarta Industrial Park (EJIP)<br>Plot 4B No. 1-2, Lemah Abang<br>Bekasi, West Java - 17550<br>Indonesia</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span lang=EN-US style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333;display:none;mso-ligatures:none'><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=700 style='width:525.0pt;border-collapse:collapse'><tr><td colspan=2 style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal style='margin-top:3.75pt'><a href="https://www.se.com/ww/en/about-us/cybersecurity-data-protection/" target="_blank"><span style='font-family:"Arial",sans-serif;color:blue;mso-ligatures:none;text-decoration:none'><img border=0 width=726 height=105 style='width:7.5625in;height:1.0937in' id="Picture_x0020_2" src="cid:image022.png@01DAB028.0AFEC4A0"></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td></tr><tr><td width="50%" valign=top style='width:50.0%;padding:0cm 0cm 0cm 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr><td width=30 style='width:22.5pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><a href="https://go.onelink.me/1354832567/bc43450e" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_50" src="cid:image004.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td><td style='padding:0cm 0cm 0cm 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr><td style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><a href="https://go.onelink.me/1354832567/bc43450e" target="_blank"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#3DCD58'>Download mySchneider app</span></a><o:p></o:p></span></p></td></tr><tr><td style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#626469;mso-ligatures:none'>24/7 support. Mobile catalog. Access to expert help.</span><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td></tr></table></td></tr><tr style='height:3.75pt'><td colspan=2 style='padding:0cm 0cm 0cm 0cm;height:3.75pt'></td></tr></table><p class=MsoNormal><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#626469;mso-ligatures:none'>*Please consider the environment before printing this e-mail<o:p></o:p></span></p></td><td width="50%" valign=top style='width:50.0%;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal align=right style='text-align:right'><a href="https://www.facebook.com/SchneiderElectric" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_51" src="cid:image005.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://www.linkedin.com/company/schneider-electric" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_52" src="cid:image006.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="http://blog.schneider-electric.com/" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_53" src="cid:image007.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://www.twitter.com/SchneiderElec" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_54" src="cid:image008.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://www.youtube.com/schneidercorporate" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_55" src="cid:image009.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://plus.google.com/+schneiderelectric" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_56" src="cid:image010.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://instagram.com/schneiderelectric" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_57" src="cid:image011.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> <o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span lang=IN style='mso-ligatures:none'><o:p> </o:p></span></p></div><p class=MsoNormal><span lang=IN style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='mso-ligatures:none'>From:</span></b><span lang=EN-US style='mso-ligatures:none'> Indra Febyanto <br><b>Sent:</b> Monday, April 15, 2024 10:31 AM<br><b>To:</b> Robertto Eko PRANATA <<a href="mailto:robertto.pranata@se.com">robertto.pranata@se.com</a>>; Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; erik@moderndatasolusi. com <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>>; <a href="mailto:arif.fristiyanto@std.co.id">arif.fristiyanto@std.co.id</a>; <a href="mailto:ronald@moderndatasolusi.com">ronald@moderndatasolusi.com</a><br><b>Cc:</b> Achmad Nurfaizi <<a href="mailto:achmad.nurfaizi@non.se.com">achmad.nurfaizi@non.se.com</a>>; Muhammad LAYANTAKA <<a href="mailto:Muhammad.Layantaka@se.com">Muhammad.Layantaka@se.com</a>>; Riki KUSNAEDI <<a href="mailto:Riki.Kusnaedi@se.com">Riki.Kusnaedi@se.com</a>>; Febi GUNAWAN <<a href="mailto:Febi.Gunawan@se.com">Febi.Gunawan@se.com</a>>; Wini SUSIYANI <<a href="mailto:Wini.Susiyani@se.com">Wini.Susiyani@se.com</a>>; <a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>; <a href="mailto:anna.juliant@moderndatasolusi.com">anna.juliant@moderndatasolusi.com</a>; 'HELPDESK' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; <a href="mailto:imam.azhar@moderndatasolusi.com">imam.azhar@moderndatasolusi.com</a><br><b>Subject:</b> RE: Follow-you issue SEC<br><b>Importance:</b> High<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=IN><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'>Hi Pak <a id=OWAAM6FAF4B205E104CFC8DB49023D6E1010B href="mailto:erik@moderndatasolusi.com"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@erik</span></a>, Pak <a id=OWAAMB652AE02A8544535876CC01E8996C64B href="mailto:arif.fristiyanto@std.co.id"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@arif.fristiyanto</span></a>,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'>Sebelumnya mohon maaf lahir dan batin ya </span><span lang=EN-US style='font-family:"Segoe UI Emoji",sans-serif;mso-fareast-language:EN-US'>🙏</span><span lang=EN-US style='font-family:"Segoe UI Emoji",sans-serif;mso-fareast-language:EN-US'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Segoe UI Emoji",sans-serif;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Segoe UI Emoji",sans-serif;mso-fareast-language:EN-US'>Izin update untuk case ini, pagi ini app follow-you di semua printer hilang kembali. Kembali muncul di masing2 unit/solved setelah saya restart server DRE nya.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Segoe UI Emoji",sans-serif;mso-fareast-language:EN-US'>Mohon dengan sangat bantuan untuk cek lebih lanjut karena akan mengganggu operasi di SEC. terima kasih sebelumnya.<o:p></o:p></span></p><p class=MsoNormal><span lang=IN style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='mso-ligatures:none'>Terima kasih,<o:p></o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=700 style='width:525.0pt;border-collapse:collapse'><tr><td width=260 valign=bottom style='width:195.0pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal style='margin-top:7.5pt'><span style='font-family:"Helvetica",sans-serif;color:#3DCD58;mso-ligatures:none'>Indra Febyanto</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>Onsite Support</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>Schneider Digital</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>Schneider Electric</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td><td width=260 valign=bottom style='width:195.0pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal style='margin-top:7.5pt'><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#3DCD58;mso-ligatures:none'>D </span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>+62 21 80608325</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#3DCD58;mso-ligatures:none'>E </span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'><a href="mailto:indra.febyanto@se.com"><span style='color:#626469'>indra.febyanto@se.com</span></a></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#3DCD58;mso-ligatures:none'>Customer Care </span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>1500055</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#3DCD58;mso-ligatures:none'>Customer Support </span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#626469;mso-ligatures:none'><a href="https://www.se.com/ww/en/work/support/country-selector/contact-us.jsp" target="_blank"><span style='color:#626469'>Contact Us</span></a></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td><td width=180 valign=bottom style='width:135.0pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal align=right style='margin-top:7.5pt;text-align:right'><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>East Jakarta Industrial Park (EJIP)<br>Plot 4B No. 1-2, Lemah Abang<br>Bekasi, West Java - 17550<br>Indonesia</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span lang=EN-US style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333;display:none;mso-ligatures:none'><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=700 style='width:525.0pt;border-collapse:collapse'><tr><td colspan=2 style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal style='margin-top:3.75pt'><a href="https://www.se.com/ww/en/about-us/cybersecurity-data-protection/" target="_blank"><span style='font-family:"Arial",sans-serif;color:blue;mso-ligatures:none;text-decoration:none'><img border=0 width=726 height=105 style='width:7.5625in;height:1.0937in' id="_x0000_i1073" src="cid:image022.png@01DAB028.0AFEC4A0"></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td></tr><tr><td width="50%" valign=top style='width:50.0%;padding:0cm 0cm 0cm 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr><td width=30 style='width:22.5pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><a href="https://go.onelink.me/1354832567/bc43450e" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_41" src="cid:image004.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td><td style='padding:0cm 0cm 0cm 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr><td style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><a href="https://go.onelink.me/1354832567/bc43450e" target="_blank"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#3DCD58'>Download mySchneider app</span></a><o:p></o:p></span></p></td></tr><tr><td style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#626469;mso-ligatures:none'>24/7 support. Mobile catalog. Access to expert help.</span><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td></tr></table></td></tr><tr style='height:3.75pt'><td colspan=2 style='padding:0cm 0cm 0cm 0cm;height:3.75pt'></td></tr></table><p class=MsoNormal><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#626469;mso-ligatures:none'>*Please consider the environment before printing this e-mail<o:p></o:p></span></p></td><td width="50%" valign=top style='width:50.0%;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal align=right style='text-align:right'><a href="https://www.facebook.com/SchneiderElectric" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_42" src="cid:image005.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://www.linkedin.com/company/schneider-electric" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_43" src="cid:image006.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="http://blog.schneider-electric.com/" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_44" src="cid:image007.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://www.twitter.com/SchneiderElec" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_45" src="cid:image008.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://www.youtube.com/schneidercorporate" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_46" src="cid:image009.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://plus.google.com/+schneiderelectric" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_47" src="cid:image010.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://instagram.com/schneiderelectric" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_48" src="cid:image011.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> <o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span lang=IN style='mso-ligatures:none'><o:p> </o:p></span></p></div><p class=MsoNormal><span lang=IN style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='mso-ligatures:none'>From:</span></b><span lang=EN-US style='mso-ligatures:none'> Indra Febyanto <br><b>Sent:</b> Wednesday, April 3, 2024 2:45 PM<br><b>To:</b> Robertto Eko PRANATA <<a href="mailto:robertto.pranata@se.com">robertto.pranata@se.com</a>>; Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; erik@moderndatasolusi. com <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>>; <a href="mailto:arif.fristiyanto@std.co.id">arif.fristiyanto@std.co.id</a>; <a href="mailto:ronald@moderndatasolusi.com">ronald@moderndatasolusi.com</a><br><b>Cc:</b> Achmad Nurfaizi <<a href="mailto:achmad.nurfaizi@non.se.com">achmad.nurfaizi@non.se.com</a>>; Muhammad LAYANTAKA <<a href="mailto:Muhammad.Layantaka@se.com">Muhammad.Layantaka@se.com</a>>; Riki KUSNAEDI <<a href="mailto:Riki.Kusnaedi@se.com">Riki.Kusnaedi@se.com</a>>; Febi GUNAWAN <<a href="mailto:Febi.Gunawan@se.com">Febi.Gunawan@se.com</a>>; Wini SUSIYANI <<a href="mailto:Wini.Susiyani@se.com">Wini.Susiyani@se.com</a>>; <a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>; <a href="mailto:anna.juliant@moderndatasolusi.com">anna.juliant@moderndatasolusi.com</a>; 'HELPDESK' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; <a href="mailto:imam.azhar@moderndatasolusi.com">imam.azhar@moderndatasolusi.com</a><br><b>Subject:</b> RE: Follow-you issue SEC<br><b>Importance:</b> High<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=IN><o:p> </o:p></span></p><p class=MsoNormal><span lang=IN style='mso-fareast-language:EN-US'>Halo Pak Soen, team MDS, Pak </span><span lang=EN-US style='mso-fareast-language:EN-US'><a id=OWAAM5E4F236DC4734EC08D3148C26E16393D href="mailto:arif.fristiyanto@std.co.id"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@arif.fristiyanto</span></a></span><span lang=IN style='mso-fareast-language:EN-US'> and all,<o:p></o:p></span></p><p class=MsoNormal><span lang=IN style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=IN style='mso-fareast-language:EN-US'>Terima kasih</span><span lang=EN-US style='mso-fareast-language:EN-US'> banyak </span><span lang=IN style='mso-fareast-language:EN-US'>untuk bantuan nya, unit sudah bisa jalan/digunakan users kembali. Izin tetap monitoring case ini ya Bapak2, once nanti issue nya amit2 kembali kita tinggal melanjutkan pengecekan nya.<o:p></o:p></span></p><p class=MsoNormal><span lang=IN style='mso-fareast-language:EN-US'>Indikasi problem yg terjadi karena issue certificate di DRE Cikarang.<o:p></o:p></span></p><p class=MsoNormal><span lang=IN style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='mso-ligatures:none'>Terima kasih,<o:p></o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=700 style='width:525.0pt;border-collapse:collapse'><tr><td width=260 valign=bottom style='width:195.0pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal style='margin-top:7.5pt'><span style='font-family:"Helvetica",sans-serif;color:#3DCD58;mso-ligatures:none'>Indra Febyanto</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>Onsite Support</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>Schneider Digital</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>Schneider Electric</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td><td width=260 valign=bottom style='width:195.0pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal style='margin-top:7.5pt'><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#3DCD58;mso-ligatures:none'>D </span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>+62 21 80608325</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#3DCD58;mso-ligatures:none'>E </span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'><a href="mailto:indra.febyanto@se.com"><span style='color:#626469'>indra.febyanto@se.com</span></a></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#3DCD58;mso-ligatures:none'>Customer Care </span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>1500055</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#3DCD58;mso-ligatures:none'>Customer Support </span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#626469;mso-ligatures:none'><a href="https://www.se.com/ww/en/work/support/country-selector/contact-us.jsp" target="_blank"><span style='color:#626469'>Contact Us</span></a></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td><td width=180 valign=bottom style='width:135.0pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal align=right style='margin-top:7.5pt;text-align:right'><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>East Jakarta Industrial Park (EJIP)<br>Plot 4B No. 1-2, Lemah Abang<br>Bekasi, West Java - 17550<br>Indonesia</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span lang=EN-US style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333;display:none;mso-ligatures:none'><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=700 style='width:525.0pt;border-collapse:collapse'><tr><td colspan=2 style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal style='margin-top:3.75pt'><a href="https://www.se.com/ww/en/about-us/cybersecurity-data-protection/" target="_blank"><span style='font-family:"Arial",sans-serif;color:blue;mso-ligatures:none;text-decoration:none'><img border=0 width=726 height=105 style='width:7.5625in;height:1.0937in' id="Picture_x0020_20" src="cid:image022.png@01DAB028.0AFEC4A0"></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td></tr><tr><td width="50%" valign=top style='width:50.0%;padding:0cm 0cm 0cm 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr><td width=30 style='width:22.5pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><a href="https://go.onelink.me/1354832567/bc43450e" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_32" src="cid:image004.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td><td style='padding:0cm 0cm 0cm 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr><td style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><a href="https://go.onelink.me/1354832567/bc43450e" target="_blank"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#3DCD58'>Download mySchneider app</span></a><o:p></o:p></span></p></td></tr><tr><td style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#626469;mso-ligatures:none'>24/7 support. Mobile catalog. Access to expert help.</span><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td></tr></table></td></tr><tr style='height:3.75pt'><td colspan=2 style='padding:0cm 0cm 0cm 0cm;height:3.75pt'></td></tr></table><p class=MsoNormal><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#626469;mso-ligatures:none'>*Please consider the environment before printing this e-mail<o:p></o:p></span></p></td><td width="50%" valign=top style='width:50.0%;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal align=right style='text-align:right'><a href="https://www.facebook.com/SchneiderElectric" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_33" src="cid:image005.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://www.linkedin.com/company/schneider-electric" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_34" src="cid:image006.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="http://blog.schneider-electric.com/" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_35" src="cid:image007.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://www.twitter.com/SchneiderElec" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="_x0000_i1059" src="cid:image008.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://www.youtube.com/schneidercorporate" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_36" src="cid:image009.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://plus.google.com/+schneiderelectric" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_38" src="cid:image010.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://instagram.com/schneiderelectric" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_39" src="cid:image011.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> <o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span lang=IN style='mso-ligatures:none'><o:p> </o:p></span></p></div><p class=MsoNormal><span lang=IN style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='mso-ligatures:none'>From:</span></b><span lang=EN-US style='mso-ligatures:none'> Robertto Eko PRANATA <<a href="mailto:robertto.pranata@se.com">robertto.pranata@se.com</a>> <br><b>Sent:</b> Tuesday, April 2, 2024 2:20 PM<br><b>To:</b> Indra Febyanto <<a href="mailto:Indra.Febyanto@se.com">Indra.Febyanto@se.com</a>>; Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; 'HELPDESK' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; <a href="mailto:imam.azhar@moderndatasolusi.com">imam.azhar@moderndatasolusi.com</a>; <a href="mailto:anna.juliant@moderndatasolusi.com">anna.juliant@moderndatasolusi.com</a><br><b>Cc:</b> Achmad Nurfaizi <<a href="mailto:achmad.nurfaizi@non.se.com">achmad.nurfaizi@non.se.com</a>>; Muhammad LAYANTAKA <<a href="mailto:Muhammad.Layantaka@se.com">Muhammad.Layantaka@se.com</a>>; Riki KUSNAEDI <<a href="mailto:Riki.Kusnaedi@se.com">Riki.Kusnaedi@se.com</a>>; Febi GUNAWAN <<a href="mailto:Febi.Gunawan@se.com">Febi.Gunawan@se.com</a>>; Wini SUSIYANI <<a href="mailto:Wini.Susiyani@se.com">Wini.Susiyani@se.com</a>>; <a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>; erik@moderndatasolusi. com <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>><br><b>Subject:</b> RE: Follow-you issue SEC<br><b>Importance:</b> High<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=IN><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Dear Pak <a id=OWAAM2C0CA20C18E944EA8558B4DF3D329012 href="mailto:soenwono@moderndatasolusi.com"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Soenwono</span></a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Mohon bantuannya estimasi kapan bisa solved? <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>What is the rootcause?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>As it distracts our operation<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><table class=MsoNormalTable border=0 cellspacing=3 cellpadding=0 width=700 style='width:525.0pt'><tr><td colspan=3 style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal style='margin-top:7.5pt'><span style='font-size:10.0pt'>Thank you.</span><span style='font-size:10.0pt;mso-ligatures:none'><o:p></o:p></span></p><p class=MsoNormal style='margin-top:7.5pt'><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:7.5pt'><span style='font-size:10.0pt'>Best Regards,<o:p></o:p></span></p><p class=MsoNormal style='margin-top:7.5pt'><b><u><span style='color:#3DCD58'>Robertto Eko</span></u><span style='color:#3DCD58'> Pranata<o:p></o:p></span></b></p></td></tr><tr><td width=260 valign=top style='width:195.0pt;padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span style='font-size:9.0pt;color:#626469'>Country IT Manager</span><span style='font-size:9.0pt'><br><span style='color:#42494C'>Digital Innovation & Technology</span><span style='color:#626469'><o:p></o:p></span></span></p><p class=MsoNormal><span style='font-size:9.0pt;color:#626469'>Schneider Digital<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;color:#626469'>Schneider Electric<o:p></o:p></span></p></td><td width=260 valign=top style='width:195.0pt;padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span style='font-size:9.0pt;color:#3DCD58'>M </span><span style='font-size:9.0pt;color:#626469'>+62 8118716153</span><span style='font-size:9.0pt'><br><span style='color:#3DCD58'>E </span><a href="mailto:robertto.pranata@se.com">robertto.pranata@se.com</a><span style='color:#3DCD58'> </span><o:p></o:p></span></p></td><td width=180 valign=top style='width:135.0pt;padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;color:#626469'>Schneider Indonesia<o:p></o:p></span></p><p class=MsoNormal align=right style='text-align:right'><span style='font-size:9.0pt;color:#595959'>CIBIS NINE Building, 16<sup>th</sup> Floor, <br>Jl TB Simatupang No.2<br>South Jakarta, 12560 Indonesia</span><o:p></o:p></p></td></tr></table><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial",sans-serif;display:none'><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellspacing=3 cellpadding=0 width=700 style='width:525.0pt'><tr><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><a href="https://www.youtube.com/watch?v=JWJ2acIeUZM&list=PLa7UGrWOTyjlR6VnoB28diuebKs6DNNl9&index=6" target="_blank"><span style='font-size:9.0pt;color:blue;mso-ligatures:none;text-decoration:none'><img border=0 width=700 height=80 style='width:7.2916in;height:.8333in' id="Picture_x0020_29" src="cid:image013.jpg@01DAB01C.5DA6DB40"></span></a><span style='font-size:9.0pt'><o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span lang=EN-US style='font-family:"Arial",sans-serif'><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellspacing=3 cellpadding=0 width=700 style='width:525.0pt'><tr><td width="50%" valign=top style='width:50.0%;padding:.75pt .75pt .75pt .75pt'><table class=MsoNormalTable border=0 cellspacing=3 cellpadding=0><tr><td width=30 style='width:22.5pt;padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><a href="https://www.schneider-electric.com/en/work/support/myschneider-app/" target="_blank"><span style='color:blue;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_30" src="cid:image004.png@01DAB01C.5DA6DB40" alt=Blog></span></a><o:p></o:p></p></td><td style='padding:.75pt .75pt .75pt .75pt'><table class=MsoNormalTable border=0 cellspacing=3 cellpadding=0><tr><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><a href="https://www.schneider-electric.com/en/work/support/myschneider-app/" target="_blank"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#3DCD58'>Download mySchneider app</span></a><o:p></o:p></p></td></tr><tr><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#626469'>24/7 support. Mobile catalog. Access to expert help.</span><o:p></o:p></p></td></tr></table></td></tr><tr style='height:2.5pt'><td colspan=2 style='padding:.75pt .75pt .75pt .75pt;height:2.5pt'></td></tr></table><p class=MsoNormal><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#626469'>*Please consider the environment before printing this e-mail<o:p></o:p></span></p></td><td width="50%" valign=top style='width:50.0%;padding:.75pt .75pt .75pt .75pt'></td></tr></table><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='mso-ligatures:none'><o:p> </o:p></span></p><p align=center style='margin:5.0pt;text-align:center'><span lang=EN-US style='font-size:6.0pt;color:#626469'>General<o:p></o:p></span></p><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='mso-ligatures:none'>From:</span></b><span lang=EN-US style='mso-ligatures:none'> Indra Febyanto <<a href="mailto:Indra.Febyanto@se.com">Indra.Febyanto@se.com</a>> <br><b>Sent:</b> Tuesday, April 2, 2024 12:37 PM<br><b>To:</b> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; 'HELPDESK' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; <a href="mailto:imam.azhar@moderndatasolusi.com">imam.azhar@moderndatasolusi.com</a>; <a href="mailto:anna.juliant@moderndatasolusi.com">anna.juliant@moderndatasolusi.com</a><br><b>Cc:</b> Achmad Nurfaizi <<a href="mailto:achmad.nurfaizi@non.se.com">achmad.nurfaizi@non.se.com</a>>; Muhammad LAYANTAKA <<a href="mailto:Muhammad.Layantaka@se.com">Muhammad.Layantaka@se.com</a>>; Riki KUSNAEDI <<a href="mailto:Riki.Kusnaedi@se.com">Riki.Kusnaedi@se.com</a>>; Robertto Eko PRANATA <<a href="mailto:robertto.pranata@se.com">robertto.pranata@se.com</a>>; Febi GUNAWAN <<a href="mailto:Febi.Gunawan@se.com">Febi.Gunawan@se.com</a>>; Wini SUSIYANI <<a href="mailto:Wini.Susiyani@se.com">Wini.Susiyani@se.com</a>>; <a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>; erik@moderndatasolusi. com <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>><br><b>Subject:</b> RE: Follow-you issue SEC<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Halo Pak Soen,<o:p></o:p></span></p><p class=MsoNormal><span lang=IN><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Mohon bantuan secepat nya ya pak. Issue nya sudah dari pagi kemarin, users sudah pada teriak.<o:p></o:p></span></p><p class=MsoNormal><span lang=IN style='font-size:10.0pt;font-family:"Times New Roman",serif;mso-ligatures:none'><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=458 style='width:343.3pt;border-collapse:collapse'><tr style='height:15.0pt'><td width=151 nowrap valign=top style='width:113.0pt;border:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal>Model<o:p></o:p></p></td><td width=104 nowrap valign=top style='width:78.3pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal>Serial Number<o:p></o:p></p></td><td width=203 nowrap valign=top style='width:152.0pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal>Location<o:p></o:p></p></td></tr><tr style='height:15.0pt'><td width=151 nowrap valign=top style='width:113.0pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal>MP C4504ex<o:p></o:p></p></td><td width=104 nowrap valign=top style='width:78.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal>C738M830240<o:p></o:p></p></td><td width=203 nowrap valign=top style='width:152.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal>SEC-Adaptation Line<o:p></o:p></p></td></tr><tr style='height:15.0pt'><td width=151 nowrap valign=top style='width:113.0pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal>MP C3004ex<o:p></o:p></p></td><td width=104 nowrap valign=top style='width:78.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal>C718R420008<o:p></o:p></p></td><td width=203 nowrap valign=top style='width:152.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal>SEC-Delivery & FQC<o:p></o:p></p></td></tr><tr style='height:15.0pt'><td width=151 nowrap valign=top style='width:113.0pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal>MPC 4504exSP<o:p></o:p></p></td><td width=104 nowrap valign=top style='width:78.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal>C738M830228<o:p></o:p></p></td><td width=203 nowrap valign=top style='width:152.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal>SEC-Abacus<o:p></o:p></p></td></tr><tr style='height:15.0pt'><td width=151 nowrap valign=top style='width:113.0pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal>MPC 3004 exSP<o:p></o:p></p></td><td width=104 nowrap valign=top style='width:78.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal>C718R420200<o:p></o:p></p></td><td width=203 nowrap valign=top style='width:152.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal>SEC-Project & Tendering<o:p></o:p></p></td></tr><tr style='height:15.0pt'><td width=151 nowrap valign=top style='width:113.0pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal>MPC 3004<o:p></o:p></p></td><td width=104 nowrap valign=top style='width:78.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal>G696MA50122<o:p></o:p></p></td><td width=203 nowrap valign=top style='width:152.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal>SEC-Maintenance<o:p></o:p></p></td></tr></table><p class=MsoNormal><span lang=IN><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='mso-ligatures:none'>Terima kasih,<o:p></o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=700 style='width:525.0pt;border-collapse:collapse'><tr><td width=260 valign=bottom style='width:195.0pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal style='margin-top:7.5pt'><span style='font-family:"Helvetica",sans-serif;color:#3DCD58;mso-ligatures:none'>Indra Febyanto</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>Onsite Support</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>Schneider Digital</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>Schneider Electric</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td><td width=260 valign=bottom style='width:195.0pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal style='margin-top:7.5pt'><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#3DCD58;mso-ligatures:none'>D </span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>+62 21 80608325</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#3DCD58;mso-ligatures:none'>E </span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'><a href="mailto:indra.febyanto@se.com"><span style='color:#626469'>indra.febyanto@se.com</span></a></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#3DCD58;mso-ligatures:none'>Customer Care </span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>1500055</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#3DCD58;mso-ligatures:none'>Customer Support </span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#626469;mso-ligatures:none'><a href="https://www.se.com/ww/en/work/support/country-selector/contact-us.jsp" target="_blank"><span style='color:#626469'>Contact Us</span></a></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td><td width=180 valign=bottom style='width:135.0pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal align=right style='margin-top:7.5pt;text-align:right'><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>East Jakarta Industrial Park (EJIP)<br>Plot 4B No. 1-2, Lemah Abang<br>Bekasi, West Java - 17550<br>Indonesia</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span lang=EN-US style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333;display:none;mso-ligatures:none'><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=700 style='width:525.0pt;border-collapse:collapse'><tr><td colspan=2 style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal style='margin-top:3.75pt'><a href="https://www.se.com/ww/en/about-us/cybersecurity-data-protection/" target="_blank"><span style='font-family:"Arial",sans-serif;color:blue;mso-ligatures:none;text-decoration:none'><img border=0 width=726 height=105 style='width:7.5625in;height:1.0937in' id="Picture_x0020_31" src="cid:image023.png@01DAB028.0AFEC4A0"></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td></tr><tr><td width="50%" valign=top style='width:50.0%;padding:0cm 0cm 0cm 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr><td width=30 style='width:22.5pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><a href="https://go.onelink.me/1354832567/bc43450e" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_21" src="cid:image004.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td><td style='padding:0cm 0cm 0cm 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr><td style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><a href="https://go.onelink.me/1354832567/bc43450e" target="_blank"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#3DCD58'>Download mySchneider app</span></a><o:p></o:p></span></p></td></tr><tr><td style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#626469;mso-ligatures:none'>24/7 support. Mobile catalog. Access to expert help.</span><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td></tr></table></td></tr><tr style='height:3.75pt'><td colspan=2 style='padding:0cm 0cm 0cm 0cm;height:3.75pt'></td></tr></table><p class=MsoNormal><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#626469;mso-ligatures:none'>*Please consider the environment before printing this e-mail<o:p></o:p></span></p></td><td width="50%" valign=top style='width:50.0%;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal align=right style='text-align:right'><a href="https://www.facebook.com/SchneiderElectric" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_22" src="cid:image005.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://www.linkedin.com/company/schneider-electric" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_23" src="cid:image006.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="http://blog.schneider-electric.com/" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_24" src="cid:image007.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://www.twitter.com/SchneiderElec" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_25" src="cid:image008.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://www.youtube.com/schneidercorporate" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_37" src="cid:image009.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://plus.google.com/+schneiderelectric" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_27" src="cid:image010.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://instagram.com/schneiderelectric" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_28" src="cid:image011.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> <o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span lang=IN style='mso-ligatures:none'><o:p> </o:p></span></p></div><p class=MsoNormal><span lang=IN><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=IN style='mso-ligatures:none'><o:p> </o:p></span></p><p align=center style='margin:5.0pt;text-align:center'><span lang=IN style='font-size:6.0pt;color:#626469'>General<o:p></o:p></span></p><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='mso-ligatures:none'>From:</span></b><span lang=EN-US style='mso-ligatures:none'> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>> <br><b>Sent:</b> Tuesday, April 2, 2024 12:19 PM<br><b>To:</b> Indra Febyanto <<a href="mailto:Indra.Febyanto@se.com">Indra.Febyanto@se.com</a>>; 'HELPDESK' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; <a href="mailto:imam.azhar@moderndatasolusi.com">imam.azhar@moderndatasolusi.com</a>; <a href="mailto:anna.juliant@moderndatasolusi.com">anna.juliant@moderndatasolusi.com</a><br><b>Cc:</b> Achmad Nurfaizi <<a href="mailto:achmad.nurfaizi@non.se.com">achmad.nurfaizi@non.se.com</a>>; Muhammad LAYANTAKA <<a href="mailto:Muhammad.Layantaka@se.com">Muhammad.Layantaka@se.com</a>>; Riki KUSNAEDI <<a href="mailto:Riki.Kusnaedi@se.com">Riki.Kusnaedi@se.com</a>>; Robertto Eko PRANATA <<a href="mailto:robertto.pranata@se.com">robertto.pranata@se.com</a>>; Febi GUNAWAN <<a href="mailto:Febi.Gunawan@se.com">Febi.Gunawan@se.com</a>>; Wini SUSIYANI <<a href="mailto:Wini.Susiyani@se.com">Wini.Susiyani@se.com</a>>; <a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>; erik@moderndatasolusi. com <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>><br><b>Subject:</b> RE: Follow-you issue SEC<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=IN><o:p> </o:p></span></p><p><span style='color:red'>[External email: Use caution with links and attachments]</span><o:p></o:p></p><div class=MsoNormal align=center style='text-align:center'><span style='mso-ligatures:none'><hr size=1 width="100%" align=center></span></div><p> <o:p></o:p></p><div><p class=MsoNormal><b><u><span lang=EN-US>Hi Pak Indra,<o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Team kami sedang menghubungi team Equitrac untuk issue di bawah ini. Pararel bisa tolong di-info SN mana saja yang tidak bisa digunakan beserta fotonya pak untuk kami laporkan ke team Equitrac.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Terima kasih.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-ligatures:none'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-ligatures:none'>Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-ligatures:none'>T: +62 21-27937489<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-ligatures:none'>F: +62 21-27937486<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-ligatures:none'>M: +62-87771697791<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-ligatures:none'><a href="http://www.moderndatasolusi.com/"><span style='color:blue'>www.moderndatasolusi.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-ligatures:none'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-ligatures:none'>PT MODERN DATA SOLUSI <o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='mso-ligatures:none'><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none'>JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white;mso-ligatures:none'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='mso-ligatures:none'><img border=0 width=195 height=84 style='width:2.0312in;height:.875in' id="Picture_x0020_19" src="cid:image014.png@01DAB01C.5DA6DB40"></span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white;mso-ligatures:none'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='mso-ligatures:none'>From:</span></b><span lang=EN-US style='mso-ligatures:none'> Indra Febyanto <<a href="mailto:Indra.Febyanto@se.com">Indra.Febyanto@se.com</a>> <br><b>Sent:</b> 02 April 2024 10:29<br><b>To:</b> HELPDESK <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; <a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>; <a href="mailto:imam.azhar@moderndatasolusi.com">imam.azhar@moderndatasolusi.com</a>; <a href="mailto:anna.juliant@moderndatasolusi.com">anna.juliant@moderndatasolusi.com</a><br><b>Cc:</b> Achmad Nurfaizi <<a href="mailto:achmad.nurfaizi@non.se.com">achmad.nurfaizi@non.se.com</a>>; Muhammad LAYANTAKA <<a href="mailto:Muhammad.Layantaka@se.com">Muhammad.Layantaka@se.com</a>>; Riki KUSNAEDI <<a href="mailto:Riki.Kusnaedi@se.com">Riki.Kusnaedi@se.com</a>>; Robertto Eko PRANATA <<a href="mailto:robertto.pranata@se.com">robertto.pranata@se.com</a>>; Febi GUNAWAN <<a href="mailto:Febi.Gunawan@se.com">Febi.Gunawan@se.com</a>>; Wini SUSIYANI <<a href="mailto:Wini.Susiyani@se.com">Wini.Susiyani@se.com</a>>; <a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a><br><b>Subject:</b> RE: Follow-you issue SEC<br><b>Importance:</b> High<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US>Halo all,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Update, pagi ini ada laporan tambahan 1-unit printer yg hilang equitrac nya. Total saat ini ada 5-unit printer yg tidak bisa digunakan.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Dari sore kemarin sudah dibantu Pak Imam dan Pak Arif tetapi masih belum solved issue nya juga.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Mohon dengan sangat bantuan nya untuk case ini. Sudah banyak complain perihal issue ini dari users.<o:p></o:p></span></p><p class=MsoNormal><span lang=IN><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='mso-ligatures:none'>Terima kasih,<o:p></o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=700 style='width:525.0pt;border-collapse:collapse'><tr><td width=260 valign=bottom style='width:195.0pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal style='margin-top:7.5pt'><span style='font-family:"Helvetica",sans-serif;color:#3DCD58;mso-ligatures:none'>Indra Febyanto</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>Onsite Support</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>Schneider Digital</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>Schneider Electric</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td><td width=260 valign=bottom style='width:195.0pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal style='margin-top:7.5pt'><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#3DCD58;mso-ligatures:none'>D </span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>+62 21 80608325</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#3DCD58;mso-ligatures:none'>E </span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'><a href="mailto:indra.febyanto@se.com"><span style='color:#626469'>indra.febyanto@se.com</span></a></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#3DCD58;mso-ligatures:none'>Customer Care </span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>1500055</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#3DCD58;mso-ligatures:none'>Customer Support </span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#626469;mso-ligatures:none'><a href="https://www.se.com/ww/en/work/support/country-selector/contact-us.jsp" target="_blank"><span style='color:#626469'>Contact Us</span></a></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td><td width=180 valign=bottom style='width:135.0pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal align=right style='margin-top:7.5pt;text-align:right'><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>East Jakarta Industrial Park (EJIP)<br>Plot 4B No. 1-2, Lemah Abang<br>Bekasi, West Java - 17550<br>Indonesia</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span lang=EN-US style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333;display:none;mso-ligatures:none'><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=700 style='width:525.0pt;border-collapse:collapse'><tr><td colspan=2 style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal style='margin-top:3.75pt'><a href="https://www.se.com/ww/en/about-us/cybersecurity-data-protection/" target="_blank"><span style='font-family:"Arial",sans-serif;color:blue;mso-ligatures:none;text-decoration:none'><img border=0 width=726 height=105 style='width:7.5625in;height:1.0937in' id="Picture_x0020_10" src="cid:image015.png@01DAB01C.5DA6DB40"></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td></tr><tr><td width="50%" valign=top style='width:50.0%;padding:0cm 0cm 0cm 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr><td width=30 style='width:22.5pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><a href="https://go.onelink.me/1354832567/bc43450e" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_11" src="cid:image004.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td><td style='padding:0cm 0cm 0cm 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr><td style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><a href="https://go.onelink.me/1354832567/bc43450e" target="_blank"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#3DCD58'>Download mySchneider app</span></a><o:p></o:p></span></p></td></tr><tr><td style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#626469;mso-ligatures:none'>24/7 support. Mobile catalog. Access to expert help.</span><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td></tr></table></td></tr><tr style='height:3.75pt'><td colspan=2 style='padding:0cm 0cm 0cm 0cm;height:3.75pt'></td></tr></table><p class=MsoNormal><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#626469;mso-ligatures:none'>*Please consider the environment before printing this e-mail<o:p></o:p></span></p></td><td width="50%" valign=top style='width:50.0%;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal align=right style='text-align:right'><a href="https://www.facebook.com/SchneiderElectric" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_12" src="cid:image005.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span 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</span><a href="https://www.twitter.com/SchneiderElec" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_15" src="cid:image008.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://www.youtube.com/schneidercorporate" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_16" src="cid:image009.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://plus.google.com/+schneiderelectric" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_17" src="cid:image010.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://instagram.com/schneiderelectric" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_18" src="cid:image011.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> <o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span lang=IN style='mso-ligatures:none'><o:p> </o:p></span></p></div><p class=MsoNormal><span lang=IN><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=IN style='mso-ligatures:none'><o:p> </o:p></span></p><p align=center style='margin:5.0pt;text-align:center'><span lang=IN style='font-size:6.0pt;color:#626469'>General<o:p></o:p></span></p><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='mso-ligatures:none'>From:</span></b><span lang=EN-US style='mso-ligatures:none'> Indra Febyanto <br><b>Sent:</b> Monday, April 1, 2024 2:39 PM<br><b>To:</b> HELPDESK <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; <a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a><br><b>Cc:</b> Achmad Nurfaizi <<a href="mailto:achmad.nurfaizi@non.se.com">achmad.nurfaizi@non.se.com</a>>; Muhammad LAYANTAKA <<a href="mailto:Muhammad.Layantaka@se.com">Muhammad.Layantaka@se.com</a>>; Riki KUSNAEDI <<a href="mailto:Riki.Kusnaedi@se.com">Riki.Kusnaedi@se.com</a>>; Robertto Eko PRANATA <<a href="mailto:robertto.pranata@se.com">robertto.pranata@se.com</a>>; Febi GUNAWAN <<a href="mailto:Febi.Gunawan@se.com">Febi.Gunawan@se.com</a>><br><b>Subject:</b> Follow-you issue SEC<br><b>Importance:</b> High<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=IN><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Dear team Helpdesk, Pak Soen,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Melanjut diskusi kita di group chat WA, mohon dengan sangat bantuan nya untuk solved segera issue yg ada saat ini di Schneider Cikarang.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Sampai sore ini ada 4 unit printer yg aplikasi Follow-you nya offline/hilang dari printer nya dan tidak bisa digunakan sama sekali oleh users.<o:p></o:p></span></p><p class=MsoNormal><span lang=IN><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-ligatures:none'>Terima kasih,<o:p></o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=700 style='width:525.0pt;border-collapse:collapse'><tr><td width=260 valign=bottom style='width:195.0pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal style='margin-top:7.5pt'><span style='font-family:"Helvetica",sans-serif;color:#3DCD58;mso-ligatures:none'>Indra Febyanto</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>Onsite Support</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>Schneider Digital</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>Schneider Electric</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td><td width=260 valign=bottom style='width:195.0pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal style='margin-top:7.5pt'><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#3DCD58;mso-ligatures:none'>D </span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>+62 21 80608325</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#3DCD58;mso-ligatures:none'>E </span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'><a href="mailto:indra.febyanto@se.com"><span style='color:#626469'>indra.febyanto@se.com</span></a></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#3DCD58;mso-ligatures:none'>Customer Care </span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>1500055</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><br></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#3DCD58;mso-ligatures:none'>Customer Support </span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#626469;mso-ligatures:none'><a href="https://www.se.com/ww/en/work/support/country-selector/contact-us.jsp" target="_blank"><span style='color:#626469'>Contact Us</span></a></span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td><td width=180 valign=bottom style='width:135.0pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal align=right style='margin-top:7.5pt;text-align:right'><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'>East Jakarta Industrial Park (EJIP)<br>Plot 4B No. 1-2, Lemah Abang<br>Bekasi, West Java - 17550<br>Indonesia</span><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span lang=EN-US style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333;display:none;mso-ligatures:none'><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=700 style='width:525.0pt;border-collapse:collapse'><tr><td colspan=2 style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal style='margin-top:3.75pt'><a 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Access to expert help.</span><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-ligatures:none'><o:p></o:p></span></p></td></tr></table></td></tr><tr style='height:3.75pt'><td colspan=2 style='padding:0cm 0cm 0cm 0cm;height:3.75pt'></td></tr></table><p class=MsoNormal><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#626469;mso-ligatures:none'>*Please consider the environment before printing this e-mail<o:p></o:p></span></p></td><td width="50%" valign=top style='width:50.0%;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal align=right style='text-align:right'><a href="https://www.facebook.com/SchneiderElectric" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_3" src="cid:image005.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://www.linkedin.com/company/schneider-electric" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_4" src="cid:image006.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="http://blog.schneider-electric.com/" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_5" src="cid:image007.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://www.twitter.com/SchneiderElec" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_6" src="cid:image008.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://www.youtube.com/schneidercorporate" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_7" src="cid:image009.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://plus.google.com/+schneiderelectric" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_8" src="cid:image010.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> </span><a href="https://instagram.com/schneiderelectric" target="_blank"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#337AB7;mso-ligatures:none;text-decoration:none'><img border=0 width=25 height=25 style='width:.2604in;height:.2604in' id="Picture_x0020_9" src="cid:image011.png@01DAB01C.5DA6DB40" alt=Blog></span></a><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#626469;mso-ligatures:none'> <o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span lang=IN style='mso-ligatures:none'><o:p> </o:p></span></p><p class=MsoNormal><span lang=IN><o:p> </o:p></span></p></div></div></body></html>