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<p>Dear Pak Erik,</p>
<p>Terlampir pemberitahuan dari Ricoh, terima kasih.</p>
<p>Regards,</p>
<p>HJ</p>
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<p>-------- Original Message --------</p>
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<th align="right" valign="baseline" nowrap="nowrap">Subject:</th>
<td>Basic Authentication Phase-Out in Microsoft Exchange Online SMTP Authentication</td>
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<th align="right" valign="baseline" nowrap="nowrap">Date:</th>
<td>2025-06-19 11:20</td>
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<th align="right" valign="baseline" nowrap="nowrap">From:</th>
<td>Puvanthiran A/L Mohan <Puvanthiran@rbsap.ricoh.com></td>
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<th align="right" valign="baseline" nowrap="nowrap">To:</th>
<td>patrick <patrick@eosasc.com.tw>, Giji George <giji_george@brusin.com>, tsg <tsg@phildup.com>, Lingaraju S - Corporate - Client Services <lingaraju.s@wepsol.com>, Jeyaram S <jeyaram.s@accelits.com>, Atul Rana <atul.rana@minosha.in>, "sismanto@galva.co.id" <sismanto@galva.co.id>, Angga Aditya <angga.aditya@ricoh.perdanagroup.id>, "service@arotech-int.com" <service@arotech-int.com>, Henry Sutanto <henry.sutanto@moderndatasolusi.com>, Teddy Tjong <teddy@setiawansedjati.com>, siawpeng <siawpeng@crescendo.mn>, "Sunhong TOEM (Service)" <sunhong.toem@goodhill.com.kh>, NANDA HEWAVITHANAGE <hewa@gestetnersl.com>, Rajesh Shrestha <rajesh@shrestha.com.np>, afzal.hossain <afzal.hossain@spslbd.com></td>
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<th align="right" valign="baseline" nowrap="nowrap">Cc:</th>
<td>bpmbpm <bpmbpm@eosasc.com.tw>, "hsupriantono@galva.co.id" <hsupriantono@galva.co.id>, abu.sayem <abu.sayem@spslbd.com>, Cindy Chang <Cindy_Chang@rapp.ricoh.com>, Kiyoka Shinzaki <kiyoka.shinzaki@jp.ricoh.com>, Lipp Tan <Lipp_Tan@rapp.ricoh.com>, Vanessa Ang <Vanessa_Ang@rapp.ricoh.com>, Cynthia Ho <Cynthia_Ho@rapp.ricoh.com>, Tan Wee Boon <Tan.Wee.Boon@rbsap.ricoh.com></td>
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<div class="v1elementToProof" style="text-align: left; text-indent: 0px; white-space: pre-wrap; margin: 0px; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; color: #000000;">Dear Partners,</div>
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<div class="v1elementToProof" style="text-align: left; text-indent: 0px; margin: 0px; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; color: #000000;">As you have been aware that Microsoft has announced that basic authentication for sending email using the SMTP protocol in Microsoft Exchange Online will be discontinued after <strong>September 2025</strong>.</div>
<div class="v1elementToProof" style="text-align: left; text-indent: 0px; margin: 0px; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; color: #000000;"> </div>
<div class="v1elementToProof" style="text-align: left; text-indent: 0px; white-space: pre-wrap; margin: 0px; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; color: #000000;">Therefore, functions sending e-mails from machine, such as Scan-To-Email, will be unavailable after September 2025. Following this change, <strong>OAuth 2.0 authentication</strong> will be required to send emails using SMTP authentication through Exchange Online.</div>
<div class="v1elementToProof" style="text-align: left; text-indent: 0px; margin: 0px; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; color: #000000;"><strong> </strong></div>
<div class="v1elementToProof" style="text-align: left; text-indent: 0px; margin: 0px; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; color: #000000;"><strong>1. Affected Functions </strong></div>
<div class="v1elementToProof" style="text-align: left; text-indent: 0px; margin: 0px 0px 0.75rem; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; color: #000000;">Once basic authentication is phased out, the following features will be impacted, resulting in errors when attempting to send emails:</div>
<div class="v1elementToProof" style="text-align: left; text-indent: 0px; margin: 0px; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; color: #000000;"><strong>Scan Function (Send to Email)</strong></div>
<div class="v1elementToProof" style="text-align: left; text-indent: 0px; margin: 0px; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; color: #000000;"><strong>Internet Fax (Send)</strong></div>
<div class="v1elementToProof" style="text-align: left; text-indent: 0px; margin: 0px; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; color: #000000;"><strong>Fax-to-Email Forwarding</strong></div>
<div class="v1elementToProof" style="text-align: left; text-indent: 0px; margin: 0px; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; color: #000000;"><strong>On-demand Email Notification</strong></div>
<div class="v1elementToProof" style="text-align: left; text-indent: 0px; margin: 0px; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; color: #000000;">(Function to check device status via email)</div>
<div class="v1elementToProof" style="text-align: left; text-indent: 0px; margin: 0px; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; color: #000000;"><strong>Auto Email Notification</strong></div>
<div class="v1elementToProof" style="text-align: left; text-indent: 0px; margin: 0px; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; color: #000000;">(Function to send error reports to the administrator's email)</div>
<div class="v1elementToProof" style="text-align: left; text-indent: 0px; margin: 0px; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; color: #000000;"><strong>Sending error notifications when using Mail to Print</strong></div>
<div class="v1elementToProof" style="text-align: left; text-indent: 0px; margin: 0px; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; color: #000000;"><strong> </strong></div>
<div class="v1elementToProof" style="text-align: left; text-indent: 0px; margin: 0px; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; color: #000000;">To address this change, firmware updates supporting OAuth 2.0 authentication will be released starting July 2025. The release schedules will vary by product model and for further on the updates please refer the below link from our Ricoh's official announcement. In addition, the below link can be shared to your customers as well.</div>
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<div class="v1elementToProof" style="text-align: left; text-indent: 0px; margin: 0px; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; color: #0066cc;"><u><a id="v1OWA667ca70b-1def-0f64-6161-d1b3e3410706" class="v1OWAAutoLink" style="margin: 0px;" href="https://www.ricoh-ap.com/news/2025/05/20/ricohs-response-to-basic-authentication-phase-out-in-microsoft-exchange-online-smtp-authentication" target="_blank" rel="noopener noreferrer">https://www.ricoh-ap.com/news/2025/05/20/ricohs-response-to-basic-authentication-phase-out-in-microsoft-exchange-online-smtp-authentication</a></u></div>
<div class="v1elementToProof" style="text-align: left; text-indent: 0px; margin: 0px; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; color: #0066cc;"><u> </u></div>
<div class="v1elementToProof" style="text-align: left; text-indent: 0px; white-space: pre-wrap; margin: 0px; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; color: #000000;">After applying the firmware updates that support OAuth 2.0 authentication, the settings must be changed and for detailed information, please refer to the attached "<strong>OAuth2.0_How to Change Settings After Firmware Update_2025-04-30.docx</strong>" file.</div>
<div class="v1elementToProof" style="text-align: left; text-indent: 0px; margin: 0px; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; color: #000000;"> </div>
<div class="v1elementToProof" style="text-align: left; text-indent: 0px; margin: 0px; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; color: #000000;">We hope all partners can plan and provide the support to your customers accordingly. Kindly let us know if any additional briefing is needed, we will be happy to arrange a session to provide further details or clarifications. Kindly let us know your feedback by next Wednesday (25 June 2025). Thank you.</div>
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<a id="v1OWA708bb5d0-a8d6-fe3a-2969-d8b920abd0bd_STYLE_SELECTOR" class="v1OWAAutoLink" style="padding: 0px 1px; border-radius: 2px; user-select: all;" href="https://forms.office.com/Pages/ResponsePage.aspx?id=Ggfq0ftekkGvVNjkYJVr0-4L1BM4PxVOs4AGpcUWrvJUMUdBQUhXRlRNQUhKUU9IMVhKVDlWQUJFRS4u&loop=1" target="_blank" rel="noopener noreferrer">Poll: Briefing needed for the OAuth 2.0 support for MS Exchange online?</a>
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<span class="v1entityDelimiterAfter">\u200b</span></div>
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<div class="v1elementToProof" style="text-align: left; text-indent: 0px; white-space: pre-wrap; margin: 0px; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; color: #000000;"><strong>Remarks</strong>:</div>
<div class="v1elementToProof" style="text-align: left; text-indent: 0px; margin: 0px; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; color: #000000;"> </div>
<div class="v1elementToProof" style="text-align: left; text-indent: 0px; white-space: pre-wrap; margin: 0px; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; color: #000000;">OAuth2.0 authentication is required when using SMTP servers as "smtp.office365.com" provided by Microsoft. If an SMTP server is set up in the company and the communication between the device and the SMTP server is done with "no SMTP authentication", the communication will not be affected by the discontinuation of Basic Authentication of Microsoft Exchange Online.</div>
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<p class="v1elementToProof" style="margin: 0in 0in 12pt; font-family: Calibri, sans-serif; font-size: 11pt;"><span style="font-size: 12pt; color: #5f5f5f;">Best Regards,</span></p>
<p class="v1elementToProof" style="margin: 12pt 0in 0in; font-family: Calibri, sans-serif; font-size: 11pt;"><span style="font-size: 12pt; color: #5f5f5f;"><strong>Puvanthiran A/L Mohan</strong></span></p>
<p class="v1elementToProof" style="margin: 0in; font-family: Calibri, sans-serif; font-size: 11pt;"><span style="font-size: 12pt; color: #5f5f5f;">Regional Technical Support Executive</span></p>
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<p class="v1elementToProof" style="margin: 0in; font-family: Calibri, sans-serif; font-size: 11pt;"><span style="font-size: 12pt; color: #5f5f5f;"><strong>Regional Customer Care Center (RA-CCC)</strong></span></p>
<p class="v1elementToProof" style="margin: 0in; font-family: Calibri, sans-serif; font-size: 11pt;"><span style="font-size: 12pt; color: #5f5f5f;">Lot UG-D6, Utropolis Marketplace, Jalan Kontraktor U1/14,</span></p>
<p class="v1elementToProof" style="margin: 0in; font-family: Calibri, sans-serif; font-size: 11pt;"><span style="font-size: 12pt; color: #5f5f5f;">40150 Shah Alam, Selangor Darul Ehsan</span></p>
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<p class="v1elementToProof" style="line-height: 105%; margin: 0in; font-family: Calibri, sans-serif; font-size: 11pt;"><span style="color: black;"><a id="v1OWAfb58ace6-7111-9140-08a9-5bfcd036aad9" class="v1OWAAutoLink" style="color: black; margin-top: 0px; margin-bottom: 0px;" href="https://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer"><img style="width: 6.25in; height: 1.916in; margin-top: 0px; margin-bottom: 0px;" src="cid:17503158276853b333a303b466869992@moderndatasolusi.com" width="600" height="183" /></a></span></p>
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<p class="v1elementToProof" style="margin: 0in; font-family: Calibri, sans-serif; font-size: 11pt;"><span style="font-size: 9pt; color: #3f621f;"><em>This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.</em></span></p>
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