[It.team] Card reader configuration in Infineon

Thu Apr 13 05:14:34 UTC 2023

Hi Justina,

We had 2 card reader problem (Inepro) at Infineon Batam,

The problem is the card reader cannot change mode to Program mode so we cant
inject configuration dan firmware update 

And the all LED Lamp always blinking. We already tried to many way like use
newest usb updating tools, etc and at the end

We conclude there is problem with the Card Reader hardware

Can You give us direction, What Should we do?

There is different if normal card reader and the error reader

Normal Reader

Error Reader

Here is the SN of reader

Appreciate if you can help us to check and advise the solution please. or
maybe can get someone in Global team to this email.. 

Thank You 

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29,
Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240

From: Justina Sim <Justina.Sim at ricoh.com.my> 
Sent: 20 March 2023 11:23
To: soenwono <soenwono at moderndatasolusi.com>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com>; 'it.team'
<it.team at moderndatasolusi.com>; yan at moderndatasolusi.com; Henry Sutanto
<henry.sutanto at moderndatasolusi.com>
Subject: RE: Card reader configuration in Infineon

Good day Sun Sun

Can you kindly let me know information does PTM engineer require so that I
can direct it to the proper channel.

I have also attached the Card Reader Config file incase you do not have it.

Thank you.

Kind Regards

Justina Sim 
Global Account Coordinator

Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 640 4757

Justina.Sim at ricoh.com.my <mailto:Justina.Sim at ricoh.com.my> 
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From: Soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> > 
Sent: Monday, March 20, 2023 12:11 PM
To: Justina Sim <Justina.Sim at ricoh.com.my <mailto:Justina.Sim at ricoh.com.my>
>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com
<mailto:Erik at moderndatasolusi.com> >; 'it.team'
<it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >;
yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; Henry Sutanto
<henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> >
Subject: Card reader configuration in Infineon

Hi Justina, As per our discussion in WA, need your help to connect us to
GSSC team regarding card reader installation at Infineon Batam. My engineer
already follow the configuration in the buildbook (as attached) but they
need more information 

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Hi Justina,

As per our discussion in WA, need your help to connect us to GSSC team
regarding card reader installation at Infineon Batam. 

My engineer already follow the configuration in the buildbook (as attached)
but they need more information on the:

1. inepro usb reader tool 4.27.0.300

2. firmware usb_multiso_41.0.1120

3. infeneon_10_stellen_v4.readconfig

Thank you.

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29,
Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240

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