[It.team] RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!
erik at moderndatasolusi.com
erik at moderndatasolusi.com
Sat Apr 15 10:06:59 UTC 2023
Dear Bro Sun2,
Silahkan dipercantik dengan Bahasa inggis, smoga Bahasa gw ga bikin roaming
Update mengenai Haleon
Problem :
Printer pulmfp008 (MP 2555)
dengan IP Global (10.237.196.216) connection Error
Keterangan :
1. Pulmfp002 : Printer RICOH lain dekat printer bermasalah
Menggunakan IP Local (199.28.98.32)
2. DS : Menggunakan IP Local (199.28.98.54)
Rangkuman Pengerjaan di Haleon
1. Mesin Ricoh pulmfp008 menggunakan Statik IP Global
(10.237.196.216) RTO untuk ping dari luar ataupun dari dalam
a. kita coba ping IP (10.237.196.216) ini melalui Pulmfp002 hasilnya RTO
b. kita coba ping dari Pulmfp008 ke DS hasilnya RTO / Failed
2. Mesin Ricoh pulmfp008 menggunakan DHCP IP Local (199.28.98.63)
a. kita coba ping IP (199.28.98.63) ini melalui Pulmfp002 hasilnya Reply
b. kita coba ping dari Pulmfp008 ke DS hasilnya Reply / Success
3. Mesin Ricoh pulmfp008 menggunakan DHCP IP Statik (199.28.98.63)
a. kita coba ping IP (199.28.98.63) ini melalui Pulmfp002 hasilnya Reply
b. kita coba ping dari Pulmfp008 ke DS hasilnya Reply / Success
Analisa :
Printer tidak bisa diakses karena koneksi printer bermasalah (bukan karena kerusakan hardware)
Printer pulmfp008 bisa terkoneksi jika menggunakan IP Local
dan menjadi Error jika menggunakan IP Global
Solusinya :
1. Menggunakan IP Local untuk mesin pulmfp008 (199.28.98.63)
2. menggunakan IP Global memungkinkan dengan analisa problem disebabkan karena kemungkinan pada router sudah didaftarkan pulmfp008 | IP 10.237.196.216 yang dimana mengunci mac address printer, hal ini menjadi bermasalah karena kita mengganti printer dengan backup unit yang di mana mac addressnya berbeda dengan yang sudah didaftarkan, solusinya adalah melakukan release settingan pada router global, mendaftarkan kembali dengan mac address printer backup kita (biasanya dibutuhkan restart router) – Pembuktiannya dibawah (padahal pada posisi ini printer belum dicolokin kabel lan)
Sekian informasinya
Untuk saat ini bisa diinfokan ke Global bahwa kita setting IPnya menggunakan IP Local 199.28.98.63
Seharusnya sudah bisa di remote
Terima kasih,
Note : Terima Kasih @imam.azhar atas supportnya hari ini
From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es>
Sent: 05 April 2023 20:52
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com>; 'Yan Budiman' <yan at moderndatasolusi.com>; imam.azhar at moderndatasolusi.com; #haleon-imacd <haleon-imacd at ricoh-europe.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es>; Henry Sutanto <henry.sutanto at moderndatasolusi.com>; soenwono <soenwono at moderndatasolusi.com>
Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!
Internal
Hi Patricia,
Is a official RITM when a field tech install move or do action on printers need to communicate it with us anyway, write us the mail and wait for answer is the standard action.
Without VM going to be minimal support but if they solve the Network issue the check on our side will be minimal.
In case of more trouble with the printer the escalation point for Hardware is not us.
Requirement is like always Build Book, device ready and available and accessible, Ricoh rules followed, network with correct settings(this is client side).
If one of requirement is missing we can’t fix it remotely or be aware of why is not working.
Best Regards,
Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
<http://www.ricoh.es/>
<http://www.facebook.com/ricohspain> <http://www.twitter.com/ricohspain> <http://www.youtube.com/ricohspain> <http://www.linkedin.com/company/ricoh-espana-slu>
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: miércoles, 5 de abril de 2023 15:10
To: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Julien Franco Alain Perego <Julien.Perego at ricoh.es <mailto:Julien.Perego at ricoh.es> >
Cc: Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; imam.azhar at moderndatasolusi.com <mailto:imam.azhar at moderndatasolusi.com>
Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!
Internal
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Again, thanks Julien😊
In order to make things more effective, may I request GSSC to standby this date and time as mentioned below and let PTM carry out the necessary action as suggested by GSSC?
Should there is any support needed or error, PTM can go back to GSSC without delay rather going back to the site again.
Will that feasible please and sorry to ask for extensive support as bottom is to assist the partner and conclude if it is network issue so that we could move forward.
Dear PTM team,
Kindly ENSURE that you carry out the testing as suggesting by GSSC and be thorough, otherwise we are not able to do any help remotely.
Thanks.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
Sent: Wednesday, April 5, 2023 8:53 PM
To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Julien Franco Alain Perego <Julien.Perego at ricoh.es <mailto:Julien.Perego at ricoh.es> >
Cc: Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; imam.azhar at moderndatasolusi.com <mailto:imam.azhar at moderndatasolusi.com>
Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!
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Internal
Thank you so much <mailto:Julien.Perego at ricoh.es> @Julien Franco Alain Perego for the advise/info.
Hi <mailto:soenwono at moderndatasolusi.com> @Soenwono,
Please see GSSC response below.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska <mailto:Name.surname at ricoh-europe.com> @ricoh-europe.com
<http://www.ricoh-europe.com/> www.ricoh-europe.com
Annual leave planned:
<http://www.ricoh-europe.com/>
<http://www.facebook.com/ricoheurope> <http://www.twitter.com/ricoheurope> <http://www.youtube.com/ricoheurope>
From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >
Sent: Wednesday, April 5, 2023 2:45 PM
To: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: 'Erik Reinaldo' <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; imam.azhar at moderndatasolusi.com <mailto:imam.azhar at moderndatasolusi.com> ; Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >
Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!
Internal
Hi,
We don’t have Access to our VM on Haleon.
The SN C398PC00837 with IP 10.237.196.216 is not reachable by the SLNX servers.
Basics stuff and basic checks need to be done as always.
Check if the device is connected to the network if the IP is configured well.
Try to do a Ping from the device to the server or gateway and see if answer or not.
The local DS is with IP 199.28.98.54 if can help.
Off course if the device is not able to communicate well on network or is a Network issue or Hardware issue on Network card. I suppose the Field tech are able to test it with a cross cable and confirm it.
Best Regards,
Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
<http://www.ricoh.es/>
<http://www.facebook.com/ricohspain> <http://www.twitter.com/ricohspain> <http://www.youtube.com/ricohspain> <http://www.linkedin.com/company/ricoh-espana-slu>
From: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
Sent: miércoles, 5 de abril de 2023 13:03
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: 'Erik Reinaldo' <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; imam.azhar at moderndatasolusi.com <mailto:imam.azhar at moderndatasolusi.com> ; Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!
Internal
Hi <mailto:Haleon.support at ricoh.es> @#RES-Barcelona-Haleon,
We need your help – if you can - with this request,. The task is <https://haleon.service-now.com/sc_task.do?sys_id=630142bf1b152dd0351f2028bd4bcb94&sysparm_record_target=sc_task&sysparm_record_row=1&sysparm_record_rows=2&sysparm_record_list=request_item%3Dbfb97a011b992d5097082028bd4bcbb3%5EORDERBYDESCnumber> SCTASK0577115 .
The technician will attend again the site PUL, in Indonesia on Monday 10th April (10am -4pm local time) to again try configuring the device. They need your support when on site.
Serial number: C398PC00837.
They informed the device has been set up according to Haleon Build Book. They confirmed they see the streamline unit (the customer as well) when log in. They are confused as why this is not visible by Global team and don’t know what else needs to be done?
Also their assumption is there might be a problem with the port/ network. They have asked local customer to verify. The local customer has not yet provided the information to them.
Below is screenshot provided by partner:
Would you be so kind and advise and confirm they can reach you on Monday 10th April (10am-4pm local time) when the tech will be on site?
Thank you in advance.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska <mailto:Name.surname at ricoh-europe.com> @ricoh-europe.com
<http://www.ricoh-europe.com/> www.ricoh-europe.com
Annual leave planned:
<http://www.ricoh-europe.com/>
<http://www.facebook.com/ricoheurope> <http://www.twitter.com/ricoheurope> <http://www.youtube.com/ricoheurope>
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: Monday, April 3, 2023 10:57 AM
To: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: 'Erik Reinaldo' <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; imam.azhar at moderndatasolusi.com <mailto:imam.azhar at moderndatasolusi.com>
Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!
Importance: High
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Hi All,
Please find the clearer picture at the attachment file. we also confused why you cannot reach the unit as we already tried & followed all the instruction as per guidance & buildbook .
Can we set up a call when my IT / engineer team is on Haleon site or maybe can you guide us step by step on what should we do.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
Sent: 31 March 2023 21:22
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; imam.azhar at moderndatasolusi.com <mailto:imam.azhar at moderndatasolusi.com>
Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!
In-Confidence
Hi All,
<mailto:soenwono at moderndatasolusi.com> @soenwonoPlease provide us with an update by Monday 10:30 CET if this network issue on customer site, having no local IT support or the issue is we don’t know how to set it up.
Thank you in advance.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska <mailto:Name.surname at ricoh-europe.com> @ricoh-europe.com
<http://www.ricoh-europe.com/> www.ricoh-europe.com
Annual leave planned:
<http://www.ricoh-europe.com/>
<http://www.facebook.com/ricoheurope> <http://www.twitter.com/ricoheurope> <http://www.youtube.com/ricoheurope>
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: Friday, March 31, 2023 9:59 AM
To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; imam.azhar at moderndatasolusi.com <mailto:imam.azhar at moderndatasolusi.com> ; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!
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Dear Sun Sun and Henry,
Can you please do as what GSSC advise if you are still at site.
Please take a clearer photo so that we could zoom in to check the necessary.
DO not leave the site under GSSC has done the necessaries.
Again, are you working with the local IT on the network verifications or your IT team?
Kindly advise…
Advance Leave Notice: 27th and 28th Mar
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >
Sent: Friday, March 31, 2023 3:27 PM
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; imam.azhar at moderndatasolusi.com <mailto:imam.azhar at moderndatasolusi.com> ; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!
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In-Confidence
Hi,
Not seems the device is reachable for check.
The photo sent have a very poor quality not possible to see the parameters and we don’t have clue of correct way for do it on the device.
Please be sure the device is reachable and online for make a try to add it on at remote and see if the change is effective or not.
Best Regards,
Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
<http://www.ricoh.es/>
<http://www.facebook.com/ricohspain> <http://www.twitter.com/ricohspain> <http://www.youtube.com/ricohspain> <http://www.linkedin.com/company/ricoh-espana-slu>
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: viernes, 31 de marzo de 2023 9:14
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: 'Erik Reinaldo' <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; imam.azhar at moderndatasolusi.com <mailto:imam.azhar at moderndatasolusi.com>
Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!
Importance: High
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Hi All,
This morning our IT team has set the HTTPS on the RICOH unit. picture below.
While my IT team still in Haleon site, can you check if all is working well now please.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: 30 March 2023 23:35
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; '#haleon-imacd' <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >
Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!
Dear Sun Sun,
Thank you for your reply and getting your IT head involvement should happen much earlier and not only now.
We look forward to your update tomorrow.
Advance Leave Notice: 27th and 28th Mar
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: Friday, March 31, 2023 12:30 AM
To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; '#haleon-imacd' <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >
Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!
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Hi All,
Sorry for my late responds.
First, I have discussed with my IT head and will assign his IT team to visit Haleon tomorrow on Friday, 31st March to try and check the HTTPS on the RICOH unit. hopefully it can solve the issue that Central team is facing.
Also other information that I heard is there is some network issue in Haleon and I’ve tried to contact the Local PIC – Pak Fatah but there is no responds. Let us check & get more detail when my IT team visit Haleon tomorrow.
Second, I will ask my marketing team to check to RICOH on below IBS license using EMEA EDP code. I will come back to you if there is any questions.
EMEA EDP Code
RAC EDP Code
APAC EDP Code
Japan EDP Code
China EDP Code
Korea EDP Code
Description
Indonesia
TBC (EDP code must be compatibe with the device selected)
VM Card
TBC
Memory Unit
TBC
926601
TBC
TBC
TBC
TBC
TBC
IBS Web Based Licence
TBC
IBS Minimum Configuration
TBC
981427
TBC
TBC
TBC
TBC
TBC
IBS Support 1Y
TBC
981428
TBC
TBC
TBC
TBC
TBC
IBS Support 2Y
TBC
981429
TBC
TBC
TBC
TBC
TBC
IBS Support 3Y
TBC
981430
TBC
TBC
TBC
TBC
TBC
IBS Support 4Y
TBC
981431
TBC
TBC
TBC
TBC
TBC
IBS Support 5Y
TBC
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: 29 March 2023 16:13
To: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >
Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!
Dear Sun Sun, good day.
Do you have any questions to procure the IBS license and the maintenance for the loaner unit?
Can we move this fast please?
Advance Leave Notice: 27th and 28th Mar
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
Sent: Wednesday, March 29, 2023 4:50 PM
To: Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >
Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!
Importance: High
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Hi <mailto:henry.sutanto at moderndatasolusi.com> @'Henry Sutanto'
We still have not received confirmation if the device configuration of @remote is on HTTPS?
Have you also confirmed with local IT if there’s network issue at the site?
This request has been raised a month ago and we still don’t have a clear response from you as to why this device is not working.
Please note that the customer is not able to use the device is affecting their daily business. Please treat this as a priority.
Could you please provide an update on this request today please, latest tomorrow, 30 March 2023.
Hi <mailto:soenwono at moderndatasolusi.com> @Soenwono,
Could you please order IBS for the loaner device, as per Sara email below, and the maintenance license as soon as possible.
Could you please provide a quote for the IBS and maintenance license, and I will then forward to customer to raise the PO.
Thank you in advance.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska <mailto:Name.surname at ricoh-europe.com> @ricoh-europe.com
<http://www.ricoh-europe.com/> www.ricoh-europe.com
Annual leave planned:
<http://www.ricoh-europe.com/>
<http://www.facebook.com/ricoheurope> <http://www.twitter.com/ricoheurope> <http://www.youtube.com/ricoheurope>
From: Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >
Sent: Monday, March 27, 2023 4:41 PM
To: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com>
Cc: 'Erik Reinaldo' <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; Tim Brooks <Tim.Brooks at ricoh-europe.com <mailto:Tim.Brooks at ricoh-europe.com> >; Jenny Carlin <Jenny.Carlin at ricoh-gs.com <mailto:Jenny.Carlin at ricoh-gs.com> >
Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!
Importance: High
Hi All
As you may understand, we cannot ask our customer to purchase an IBS licence today and another one in 6 months to go with the permanent units
I have engaged with some SW SMEs and I have been informed that we can move the licence from one device to another if we include the maintenance licence as well.
As an exception, I then ask you to proceed as it follows:
* <mailto:soenwono at moderndatasolusi.com> @Soenwono please ensure that we order the IBS licence together with the maintenance one for the loan device
* <mailto:Haleon.support at ricoh.es> @#RES-Barcelona-Haleon I will send separately an email with the manuals showing you how to move the licences between units. Once the new devices are delivered, we can perform the transfer.
If you have got any concerns please share them now.
* <mailto:Patricia.Foong at ricoh.com.my> @Patricia Foong Swee See and <mailto:haleon-imacd at ricoh-europe.com> @#haleon-imacd please support our local partner to proceed ASAP
Tomorrow I will inform the central customer
Kind Regards
Sara Bulgarelli
Global Service Manager
Annuity & Service
Ricoh Europe PLC
20 Triton Street,
London, NW1 3BF
UK
Tel: +44 (0) 203 033 3503
Mob: +39 3477899970
VoIP Ext: 1003503
<mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com
www.ricoh-europe.com <http://www.ricoh-europe.com/>
<http://www.ricoh-europe.com/>
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: 15 March 2023 12:40
To: Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; Karl Blower <Karl.Blower at ricoh-gs.com <mailto:Karl.Blower at ricoh-gs.com> >
Cc: 'Erik Reinaldo' <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; Tim Brooks <Tim.Brooks at ricoh-europe.com <mailto:Tim.Brooks at ricoh-europe.com> >
Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Sara,
To clarify:
* The MP 301 broke down around Early 2020. And we replaced it with a backup unit MP 3353. (at that time was still under GSK entity)
* The MP 301 is at our warehouse now with the condition still broke down as it is and we are planning to return back to Haleon
* The problem of MP 301 was a paper jam error due to duplex unit broken and also some parts in exit unit is broken so we decide it to replace it with MP 3353 with IBS license. So customer use this unit MP 3353 from early 2020 – early 2023. And now this unit MP 3353 also broke down. So we replace it again with MP 2555
local Haleon informed me that they are requesting 3 new unit IMC 6000 via servicenow portal.
Now can we focus on what we need to do with MP 2555 + IBS license?
I already discussed with local Haleon and they said they are okay if they need to buy IBS license for MP 2555 while waiting the new units to be installed. the availability of new unit will be around 6 months after we get a PO / signed work order.
Hopefully my explanation is clear.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >
Sent: 15 March 2023 2:28
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; Karl Blower <Karl.Blower at ricoh-gs.com <mailto:Karl.Blower at ricoh-gs.com> >
Cc: Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; Tim Brooks <Tim.Brooks at ricoh-europe.com <mailto:Tim.Brooks at ricoh-europe.com> >
Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!
Hi Pat and all
To be honest, the below is getting a bit confusing and it is not clear how and when the device actually broke down. Furthermore if the issue is related to a broken part, caused by a possible customer damage, this should have been handled differently from the beginning.
Now, if the device can be repaired and it can be returned to local customer in good working conditions, then a new IBS will not be needed as the loan unit is to be in place temporarily. Please confirm IF and WHEN the MP301 can be returned.
If the device is not repairable, we will need to ask customer to raise an IMACD accordingly
Thank you
Kind Regards
Sara Bulgarelli
Global Service Manager
Annuity & Service
Ricoh Europe PLC
20 Triton Street,
London, NW1 3BF
UK
Tel: +44 (0) 203 033 3503
Mob: +39 3477899970
VoIP Ext: 1003503
<mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com
www.ricoh-europe.com <http://www.ricoh-europe.com/>
<http://www.ricoh-europe.com/>
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: 14 March 2023 14:00
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; Karl Blower <Karl.Blower at ricoh-gs.com <mailto:Karl.Blower at ricoh-gs.com> >
Cc: Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >
Subject: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!
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Dear Sun Sun, good day.
Thank you for your reply and I appreciate for furnishing the information across.
Based on your reply, this does not justify for the customer to get a new device but to try to replace the required spare parts.
Unless you declare the device is totally DEAD or the model is EOL where spare parts is not available.
You also mentioned that the device (MP 301) was down since 2020 and why PTM keeping for 2 years+? It does not make sense at all where you are not repairing it.
Have any communication been informed to the local customer that it is not repairable so that a new requisition can be raised while a loaner is in place?
Dear Sara, good day.
Can you please provide advise how should be go about it? Device is less than 7 years and loaner in place now but without IBS as it is non transferrable whereby it has to be purchased.
Alternatively, convince the customer to raise an IMAC-D to get a new device since it has been over utilized.
Looking forward to hearing from you.
Cheers.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: Tuesday, March 14, 2023 6:11 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; '#haleon-imacd' <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; Karl Blower <Karl.Blower at ricoh-gs.com <mailto:Karl.Blower at ricoh-gs.com> >
Cc: Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >
Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!
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Hi Pat,
Here is some information that you ask for:
* The MP 301 broke down around Early 2020. And we replaced it with a backup unit MP 3353. (this time is still under GSK).
* The problem of MP 301 was a paper jam error due to duplex unit broken and also some part in exit unit is broken so we decide it to replace it with MP 3353.
* The MP 301 is at our warehouse now and we are planning to return back to Haleon within this week
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: 14 March 2023 13:26
To: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; Karl Blower <Karl.Blower at ricoh-gs.com <mailto:Karl.Blower at ricoh-gs.com> >
Cc: Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >
Subject: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!
Dear Sun Sun and Pak Henry, good day
Thank you for today’s call and below is what been discussed in RED and do provide your further update :
MP 301 (spoilt unit)
1. Where is the device of MP 301 now? Has it been returned to GSK or CH/Haleon? Or the device is with PTM? Since it is purchase by GSK, it is OWNED by GSK and why PTM kept it?
PTM : Device owned and purchased by GSK was back in 2018 and was migrated to Haleon last year Q4 if not mistaken. It is owned by Haleon now technically.
The spoilt unit is in PTM warehouse and they are co-ordinating to return to Haleon by this week, to be reconfirmed.
When was the device broke done and which part was broken or faulty? Pak Hendry/Sun Sun to advise today, before 5pm Malaysia time.
In Pulogadung, currently we have GSK and Haleon where there were only GSK in the early days.
2) When was it happened? Before or after the migration?
PTM : Before the migration to Haleon.
3. What is the actual root caused that the device is faulty or non repairable?
Pak Hendry/Sun Sun to advise today, before 5pm Malaysia time.
4. Who broke the cover ? GSK or CH/Haleon or PTM?
PTM : Not caused by PTM but the customer, due to over utilization on the device
5. There is no physical move from GSK to CH/Haleon for MP 301, am I correct?
PTM : Yes, no physical move involved as the unit still located in the same location and only migration to Haleon entity
6. Confirm if a technician can be on site to configure the loaner as per build book tomorrow, 14th Mar ? If not when as customer is getting upset on this ticket is not able to fulfill and closed out
PTM advise that a technician will be sent to site tomorrow 15th (Wed) and ETA 10am Jakarta time.
Dear Sara/Karl, good day.
According to local customer, they are keen to purchase the IBS locally and in order for PTM to prepare to quote, they wish to find out what is the pricing to GSK.
As you can see in the pricing file, Indonesia is “TBC”.
And are you able to advise what are the edp codes will be involved for purchase of IBS please.
Dear Irena, good day.
Is there any questions from your side please.
Looking forward to your kind reply.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Monday, March 13, 2023 9:09 PM
To: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; Karl Blower <Karl.Blower at ricoh-gs.com <mailto:Karl.Blower at ricoh-gs.com> >
Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!
URGENT!
Dear Sun Sun, good day.
We need more clarity on this topic, otherwise we are going no where and not able to resolve this ticket.
1. Where is the device of MP 301 now? Has it been returned to GSK or CH/Haleon? Or the device is with PTM? Since it is purchase by GSK, it is OWNED by GSK and why PTM kept it?
2. Is the device not repairable?
3. Who broke the cover ? GSK or CH/Haleon or PTM?
4. What is the actual root caused that the device is faulty or non repairable?
5. When was it happened? Before or after the migration?
6. There is no physical move from GSK to CH/Haleon for MP 301, am I correct?
7. Confirm if a technician can be on site to configure the loaner as per build book tomorrow, 14th Mar ? If not when as customer is getting upset on this ticket is not able to fulfill and closed out
I need your reply by tomorrow (Wed), before end of business please!
Dear Pak Henry, good day.
I wish to reiterate that what is needed/confirmation from PTM :
a. Confirm if a technician can be on site to configure the loaner as per build book tomorrow, 14th Mar ? If not when as customer is getting upset on this ticket is not able to fulfill and closed out
b. Shall the technician is stuck when configuring the device as per build book (follow every SINGLE step), please send an email to #RES-Barcelona-Haleon Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> generic mailbox
c. Check on customer network as well
d. Once configuration completed, send an email to inform #RES-Barcelona-Haleon Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> , DO NOT LEAVE the site
e. Wait at site for GSSC to perform SLNX solution push and upon completion, you will be informed GSSC and only leave the site
Is that clear and precise? Do let me know if you have any questions.
And I am also sending an invite for a short call tomorrow to discuss on this top as central customer is not happy with the slow moving of this ticket and Ricoh is under great pressure now..
Please take note Haleon is a high demand GMA customer and we need to manage their expectations.
Kindly accept the invite, thank you.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Monday, March 13, 2023 7:05 PM
To: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >
Subject: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia
Dear Irena/Haleon GSSC team, good day.
Can you please advise how do the partner communicate with GSSC team when they are re-visiting the site to check on the device why it is still offline or set up as per build book?
I would assume using the #RES-Barcelona-Haleon Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> generic mailbox to communicate at any time?
Dear Pak Henry/Sun Sun,
Please advise when will you schedule a date and time for the re-visit so that GSSC can standby.
Thanks.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
Sent: Monday, March 13, 2023 3:58 PM
To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Cc: Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia
In-Confidence Dear @Soenwono, Hope you are well. Could you please advise what’s happening as according to GSSC the Build Book has not been followed? Please let us know if there is any help needed? Please ensure the technician does not leave
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In-Confidence
Dear <mailto:soenwono at moderndatasolusi.com> @Soenwono,
Hope you are well.
Could you please advise what’s happening as according to GSSC the Build Book has not been followed? Please let us know if there is any help needed?
Please ensure the technician does not leave the site until confirmed with GSSC that everything is working.
Thank you.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska <mailto:Name.surname at ricoh-europe.com> @ricoh-europe.com
<http://www.ricoh-europe.com/> www.ricoh-europe.com
Annual leave planned:
<http://www.ricoh-europe.com/>
<http://www.facebook.com/ricoheurope> <http://www.twitter.com/ricoheurope> <http://www.youtube.com/ricoheurope>
From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >
Sent: Monday, March 13, 2023 7:06 AM
To: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Cc: 'Erik Reinaldo' <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia
In-Confidence
Hi Soenwono,
Device continue to result offline, we advise to follow the build book and contact us when on site for verify if the device is visible before leave the site.
Can be also a Network issue but need to be review on the site and fixed with Local IT / Network of the client if is the case.
Also seems evident the build book don’t have been followed completely but you write to us the field tech have been sent out for check the parameters. Please be sure 100% the Field Engineer understand the build book and the action have to made.
Best Regards,
Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
<http://www.ricoh.es/>
<http://www.facebook.com/ricohspain> <http://www.twitter.com/ricohspain> <http://www.youtube.com/ricohspain> <http://www.linkedin.com/company/ricoh-espana-slu>
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: domingo, 12 de marzo de 2023 13:49
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: 'Erik Reinaldo' <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Nigel,
Last Thursday our engineer has visited Haleon in Pulogadung again to make sure all the setting were already accordance with the buildbook. (configuration page is attached)
Please advise.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: 09 March 2023 9:54
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; '#haleon-imacd' <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia
Thanks Sun Sun and we would expect you to furnish an update by EOD.
We want to ensure that Ricoh and PTM has done the needed and not blame for not following up.
Looking forward to hearing from you.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: Wednesday, March 8, 2023 3:00 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; '#haleon-imacd' <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia
Hi Pat. Tomorrow I’ll have onsite meeting with the customer. I’ll discuss with them and update you all ya. Thank you. Regards, Soenwono Suprapto | GMA & Direct Dept Head T: +62 21-27937489F: +62 21-27937486M: +62-87771697791www. moderndatasolusi. com
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Hi Pat.
Tomorrow I’ll have onsite meeting with the customer. I’ll discuss with them and update you all ya.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: 01 March 2023 16:43
To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia
Thanks Nigel for your update.
Dear Pak Henry, good day.
Kindly confirm when can you dispatch an engineer to site to program the Gateway address please?
Dear Sun Sun, good day.
Please advise the customer to request for new device if the old one is not able to fix or is has reached its lifespan.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >
Sent: Wednesday, March 1, 2023 3:58 PM
To: Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >
Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia
Hi , The new IP address is still not reachable , from the scanned Configuration pages sent it shows that the Gateway address has not been programmed into the device so it will never appear online outside of the local network . The technician
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Hi ,
The new IP address is still not reachable , from the scanned Configuration pages sent it shows that the Gateway address has not been programmed into the device so it will never appear online outside of the local network . The technician will need to program the Gateway address before this will work .
Kind Regards
Nigel Forster
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
-----Original Message-----
From: henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Sent: 01 March 2023 04:31
To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >
Cc: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; erik at moderndatasolusi. com <erik at moderndatasolusi.com <mailto:erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
Subject: Re: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Team,
Please see on the attachment, the files for IP address inside the new
device MP2555SP.
Best Regards,
Henry
On 28-02-2023 15:23, #RES-Barcelona-Haleon wrote:
> Internal
>
> Hi soenwono,
>
> IBS need a new license for the new device.
>
> The Device is not seems online.
>
> We advise to provide also the IP the device have.
>
> Should be 10.237.196.216 but if is changed we not going to be able to
> see the device.
>
> Best Regards,
>
> Julien Franco Alain, Perego
> Technical Support Specialist L2
>
> Global Solution Support Centre
>
> Ricoh Spain S.L.U.
>
> [1]
>
> [2] [3] [4] [5]
>
> From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
> Sent: martes, 28 de febrero de 2023 8:52
> To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >;
> #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; #haleon-imacd
> <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; 'Henry Sutanto'
> <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
> Cc: erik at moderndatasolusi. com <erik at moderndatasolusi.com <mailto:erik at moderndatasolusi.com> >; 'Yan
> Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >
> Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh
> Printer - Indonesia
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don’t know.
>
> Hi All,
>
> To avoid miss information. let us gather all the information & have
> discussion in this email ya.
>
> * The cost that you asked, is it an installation cost that we charge
> to GSK to install the MP 2555 for replacing the previous model MP
> 3353?
> * In the separate email, Julien asked to make the unit online. (email
> is attached). any update for that?
> * For the IBS system, who need to procure the license, is it from us
> / from local Haleon?
>
> Additional information from Patricia question below:
>
> (1)How long will the loaner be placed there?
>
> Soen: not sure, maybe this will be a permanent replacement but it
> depend on the IBS system.
>
> (2)Can you check with the your POC in GSK if they will get a new
> device? If yes, get them to go thru ServiceNOW to raise a ticket
>
> Soen: No update on new devices from them. I will check and confirm
>
> Thank you
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.moderndatasolusi.com%2F <http://www.moderndatasolusi.com/> &data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947231592%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=enrrbBJ3lnL7Hv5fm%2Bfmez3r0GyY7UHoeeEdbgbZys4%3D&reserved=0 [6]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama
> - Jakarta Selatan 12240 [7]
>
> From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
> Sent: 28 February 2023 14:41
> To: 'Patricia Foong' <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >;
> '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; '#haleon-imacd'
> <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; 'Henry Sutanto'
> <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
> Cc: erik at moderndatasolusi. com (erik at moderndatasolusi.com <mailto:erik at moderndatasolusi.com> )
> <erik at moderndatasolusi.com <mailto:erik at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >
> Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh
> Printer - Indonesia
>
> Hi All,
>
> To avoid miss information. let us gather all the information in this
> email ya.
>
> * The cost that you asked, is it an installation cost that we charge
> to GSK to install the MP 2555 for replacing the previous model MP
> 3353?
> * In the separate email, Julien asked to make the unit online. (email
> is attached). any update for that?
> * For the IBS system, who need to procure the license, is it from us
> / from local Haleon?
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.moderndatasolusi.com%2F <http://www.moderndatasolusi.com/> &data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947231592%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=enrrbBJ3lnL7Hv5fm%2Bfmez3r0GyY7UHoeeEdbgbZys4%3D&reserved=0 [6]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama
> - Jakarta Selatan 12240 [7]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
> Sent: 27 February 2023 22:15
> To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; #haleon-imacd
> <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; soenwono
> <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
> Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh
> Printer - Indonesia
>
> Thank you Andrei😉
>
> Dear Sun Sun,
>
> Please informed your local contact that they need to procedure IBS
> license.
>
> Kindly do the needful so that we could have this IMAC-D close out
> soonest to avoid breach in agreed global SLA.
>
> Any questions, please come back to us quickly and we will try our best
> to support you.
>
> Cheers.
>
> Advance Leave Notice: Nil
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my <mailto:patricia.foong at ricoh.com.my>
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F <http://www.ricoh.com.my/> &data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947231592%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2FDCHDJk1N5xqR57N3RN66ihRlpcNLYWxGBNfE7db6j8%3D&reserved=0 [8]
>
> [9]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >
> Sent: Monday, February 27, 2023 11:02 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #haleon-imacd
> <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; soenwono
> <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
> Cc: #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >
> Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh
> Printer - Indonesia
>
> Hi Patricia, Yes that is correct. Kind regards, Andrei Ardelean Global
> Solution Support Centre Technical Support Specialist L2 Ricoh España
> S. L. U. España - Spain Haleon. support@ ricoh. es
> www. ricoh. es From: Patricia Foong
> <Patricia. Foong@ ricoh. com. my>
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Hi Patricia,
>
> Yes that is correct.
>
> Kind regards,
>
> Andrei Ardelean
> Global Solution Support Centre
>
> Technical Support Specialist L2
>
> Ricoh España S.L.U.
> España - Spain
> Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es>
> https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.es%2F <http://www.ricoh.es/> &data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947231592%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=GV3uYdgz%2BrNZ1sl44WkTg8RR5at4gEDk%2B8H%2F%2Bdhdc%2Fk%3D&reserved=0 [10]
>
> [10]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
> Sent: 27 February 2023 14:12
> To: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; soenwono
> <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; #RES-Barcelona-Haleon
> <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >
> Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh
> Printer - Indonesia
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don’t know.
>
> Thanks Irena, got it!
>
> Dear Sun Sun/Henry, good day.
>
> Please confirm if there is a charge to have it set up as per previous
> device.
>
> IBS license needs to be procure as it is non transferrable from 1
> device to another.
>
> Dear @#RES-Barcelona-Haleon,
>
> Am I correct on the above statement on IBS please?
>
> Advance Leave Notice: Nil
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my <mailto:patricia.foong at ricoh.com.my>
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F <http://www.ricoh.com.my/> &data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947231592%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2FDCHDJk1N5xqR57N3RN66ihRlpcNLYWxGBNfE7db6j8%3D&reserved=0 [8]
>
> [9]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
> Sent: Monday, February 27, 2023 9:01 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
> Cc: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
> Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh
> Printer - Indonesia
>
> Internal Hi Patricia, Yes, I need confirmation, as I need to know how
> process . Thank you Kind regards, Irena Kniazielska Global Account
> Administrator Ricoh Business Services Polska Sp. z o. o.
> Olivia Business Centre Al. Grunwaldzka 472C
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Internal
>
> Hi Patricia,
>
> Yes, I need confirmation, as I need to know how process .
>
> Thank you
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com <mailto:irena.kniazielska at ricoh-europe.com>
> https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh-europe.com%2F <http://www.ricoh-europe.com/> &data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947231592%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=RGMPg0F0phiTvD1pPizXfWZc5433SZQaMjKnCVvCzZI%3D&reserved=0 [11]
>
> Annual leave planned:
>
> [11]
>
> [12] [13] [14]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
> Sent: Monday, February 27, 2023 1:58 PM
> To: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
> Cc: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; #RES-Barcelona-Haleon
> <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; Stuart Burton
> <Stuart.Burton at ricoh-europe.com <mailto:Stuart.Burton at ricoh-europe.com> >
> Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh
> Printer - Indonesia
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don’t know.
>
> Got it and you are asking if there is a charge to have it set up on
> the loaner, is that correct?
>
> Advance Leave Notice: Nil
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my <mailto:patricia.foong at ricoh.com.my>
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F <http://www.ricoh.com.my/> &data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947231592%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2FDCHDJk1N5xqR57N3RN66ihRlpcNLYWxGBNfE7db6j8%3D&reserved=0 [8]
>
> [9]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
> Sent: Monday, February 27, 2023 8:52 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
> Cc: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; #RES-Barcelona-Haleon
> <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; Stuart Burton
> <Stuart.Burton at ricoh-europe.com <mailto:Stuart.Burton at ricoh-europe.com> >
> Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh
> Printer - Indonesia
>
> Internal Hi Patricia, Yes. Customer wants to add the same
> functionality as in the previous device. Kind regards, Irena
> Kniazielska Global Account Administrator Ricoh Business Services
> Polska Sp. z o. o. Olivia Business Centre Al. Grunwaldzka
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Internal
>
> Hi Patricia,
>
> Yes. Customer wants to add the same functionality as in the previous
> device.
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com <mailto:irena.kniazielska at ricoh-europe.com>
> https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh-europe.com%2F <http://www.ricoh-europe.com/> &data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947231592%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=RGMPg0F0phiTvD1pPizXfWZc5433SZQaMjKnCVvCzZI%3D&reserved=0 [11]
>
> Annual leave planned:
>
> [15]
>
> [16] [17] [18]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
> Sent: Monday, February 27, 2023 1:48 PM
> To: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
> Cc: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; #RES-Barcelona-Haleon
> <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; Stuart Burton
> <Stuart.Burton at ricoh-europe.com <mailto:Stuart.Burton at ricoh-europe.com> >
> Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh
> Printer - Indonesia
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don’t know.
>
> Dear Irena,
>
> Sorry as I am getting confuse and does it related to the attached
> email please?
>
> Advance Leave Notice: Nil
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my <mailto:patricia.foong at ricoh.com.my>
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F <http://www.ricoh.com.my/> &data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=sPHPjX1tmhSrz7qdiE%2FXTfig4dffq84ZvCIKQLG45Bg%3D&reserved=0 [19]
>
> [20]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
> Sent: Monday, February 27, 2023 7:14 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
> Cc: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; #RES-Barcelona-Haleon
> <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; Stuart Burton
> <Stuart.Burton at ricoh-europe.com <mailto:Stuart.Burton at ricoh-europe.com> >
> Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh
> Printer - Indonesia
>
> Internal Hi Patricia, As the in the request, the customer want to have
> set up the PULMF008-Ricoh MP 2555 with the same functionality as the
> previous device. Thank you Kind regards, Irena Kniazielska Global
> Account Administrator Ricoh Business
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Internal
>
> Hi Patricia,
>
> As the in the request, the customer want to have set up the
> PULMF008-Ricoh MP 2555 with the same functionality as the previous
> device.
>
> Thank you
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com <mailto:irena.kniazielska at ricoh-europe.com>
> https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh-europe.com%2F <http://www.ricoh-europe.com/> &data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=l%2FeZFEWNzz%2FEzVMlftm7DQYCZvl4BaNATEfzsA0rqfc%3D&reserved=0 [15]
>
> Annual leave planned:
>
> [15]
>
> [16] [17] [18]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
> Sent: Monday, February 27, 2023 10:40 AM
> To: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
> Cc: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; #RES-Barcelona-Haleon
> <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; Stuart Burton
> <Stuart.Burton at ricoh-europe.com>
> Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh
> Printer - Indonesia
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don’t know.
>
> Dear Irena, good day.
>
> Please let me know if I understand correctly that Haleon wish to add
> SLNX, card reader and bracket on this existing no SLNX device?
>
> Advance Leave Notice: Nil
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my <mailto:patricia.foong at ricoh.com.my>
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F <http://www.ricoh.com.my/> &data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=sPHPjX1tmhSrz7qdiE%2FXTfig4dffq84ZvCIKQLG45Bg%3D&reserved=0 [19]
>
> [20]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
> Sent: Monday, February 27, 2023 4:02 PM
> To: Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
> Cc: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; #RES-Barcelona-Haleon
> <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; Patricia Foong
> <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; Stuart Burton
> <Stuart.Burton at ricoh-europe.com <mailto:Stuart.Burton at ricoh-europe.com> >
> Subject: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh
> Printer - Indonesia
>
> Internal Hi Henry, Hope you are well. I’m GAC assigned to GSK-CH,
> Haleon. Please see below Haleon request to add functionality to Ricoh
> Printer. Could you please advice if there will be a cost? Thank you.
> Kind regards, Irena Kniazielska Global
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Internal
>
> Hi Henry,
>
> Hope you are well.
>
> I’m GAC assigned to GSK-CH, Haleon.
>
> Please see below Haleon request to add functionality to Ricoh Printer.
>
>
> Could you please advice if there will be a cost?
>
> Thank you.
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com <mailto:irena.kniazielska at ricoh-europe.com>
> https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh-europe.com%2F <http://www.ricoh-europe.com/> &data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=l%2FeZFEWNzz%2FEzVMlftm7DQYCZvl4BaNATEfzsA0rqfc%3D&reserved=0 [15]
>
> Annual leave planned:
>
> [15]
>
> [16] [17] [18]
>
> Ricoh Europe Holdings PLC is a company registered in England, under
> company number 06273215, with a registered office at 20 Triton Street,
> London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is
> operated by: (i) Ricoh Europe PLC, a company registered in England
> under company number 00720944, with a registered office at 20 Triton
> Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered
> in England under company number 01271033, with a registered office at
> Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh
> Capital Limited, a company registered in England under company number
> 03001351, with a registered office at 20 Triton Street, London, NW1
> 3BF Please consider the environment before printing this e-mail
>
> Links:
> ------
> [1]
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> https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Fricoheurope <http://www.twitter.com/ricoheurope> &data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=4TNUtqmsAUAeR3HiOpUOSwVzZwJS9aQuVLQK1TODzhs%3D&reserved=0
> [18]
> https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.youtube.com%2Fricoheurope <http://www.youtube.com/ricoheurope> &data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=mKWXnwiYCAmNe7XmHwnFfM%2FL9yIQMPWRaRJ9xZ%2FmuXI%3D&reserved=0
> [19]
> https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F <http://www.ricoh.com.my/> &data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=sPHPjX1tmhSrz7qdiE%2FXTfig4dffq84ZvCIKQLG45Bg%3D&reserved=0
> [20]
> https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ricoh.com.my%2F <https://www.ricoh.com.my/> &data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=fZ5HyCj5u9etz%2BDftj3n1bF%2F8aYAS0n1Fl4HKy7BvTA%3D&reserved=0
Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail
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