[It.team] GSK Indonesia INC00002198007

Fri Apr 28 06:38:03 UTC 2023

Hi Pat, 

Our technician already visited this site (GSK Jakarta) on 26th April. And the unit is online and running well. Users can print from from SLNX as normal 

Ticket is closed. 

Thank you. 

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240

From: Patricia Foong <Patricia.Foong at ricoh.com.my> 
Sent: 26 April 2023 14:10
To: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com>; helpdesk at moderndatasolusi.com; Henry Sutanto <henry.sutanto at moderndatasolusi.com>; ",it.team at moderndatasolusi.com"@mx0b-00324b01.pphosted.com; it.team at moderndatasolusi.com; harmunanto.sigit_moderndatasolusi.com <harmunanto.sigit at moderndatasolusi.com>; idris at moderndatasolusi.com; soenwono <soenwono at moderndatasolusi.com>
Subject: RE: GSK Indonesia INC00002198007

Dear  <mailto:EMEA-RSD-incident-management at ricoh-europe.com> @EMEA-RSD-incident-management, 

Please be informed that it is a bank holiday in Indonesia and will only resume tomorrow (27th).

Dear PTM team,

Kindly advise when can an engineer/technician to be dispatched on site to fix this incident ticket by return email.

Thank you.

Advance Leave Notice:  Nil 

Public Holiday: Nil

Thank you.

Patricia Foong 
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 410 4493

 <mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my

RICOH (Malaysia) Sdn Bhd  (10078-W) 

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontraktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.

Service Hotline: 1300 88 8228

Website:  <http://www.ricoh.com.my/> www.ricoh.com.my

 <https://www.ricoh.com.my/> 

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> > 
Sent: Wednesday, April 26, 2023 2:49 PM
To: helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >;  <mailto:%22,it.team at moderndatasolusi.com%22 at mx0b-00324b01.pphosted.com> ",it.team at moderndatasolusi.com"@mx0b-00324b01.pphosted.com; it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> ; harmunanto.sigit_moderndatasolusi.com <harmunanto.sigit at moderndatasolusi.com <mailto:harmunanto.sigit at moderndatasolusi.com> >; Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Subject: GSK Indonesia INC00002198007

Good morning team Kindly advice when engineer will be onsite to attend to this iNC please: INC00002198007 Indonesia 25-04-2023 09: 29: 07 E164M150177 Printer jkamfp002 unable to connect INC2739320 Thank you Best regards. Heather Petersen Regional 

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Good morning team

Kindly advice when engineer will be onsite to attend to this iNC please:

INC00002198007

Indonesia

25-04-2023 09:29:07

E164M150177

Printer jkamfp002 unable to connect 

INC2739320

Thank you

Best regards.

Heather Petersen
Regional Service Desk Incident Manager

Annuity and Service

 <mailto:Heather.petersen at ricoh-europe.com> Heather.petersen at ricoh-europe.com

Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail 

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