[It.team] Pulogadung PH (PUL2) : Pull printer software post upgrade status

Soenwono soenwono at moderndatasolusi.com
Fri Aug 18 07:51:17 UTC 2023


Hi Pat,

 

My service team already removed the system home button. Picture below.
Anything else before my service team leave the site? Please advise

 



 

Thank you

 

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

 

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29,
Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240



 

From: Soenwono <soenwono at moderndatasolusi.com> 
Sent: 16 August 2023 12:44
To: 'Patricia Foong' <Patricia.Foong at ricoh.com.my>; 'Henry Sutanto'
<henry.sutanto at moderndatasolusi.com>; 'idris at moderndatasolusi.com'
<idris at moderndatasolusi.com>
Cc: 'Erik Reinaldo' <Erik at moderndatasolusi.com>; 'it.team'
<it.team at moderndatasolusi.com>
Subject: RE: Pulogadung PH (PUL2) : Pull printer software post upgrade
status

 

Oh Yes its 18th Aug. 

 

Thank you

 

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

 

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29,
Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240



 

From: Patricia Foong <Patricia.Foong at ricoh.com.my
<mailto:Patricia.Foong at ricoh.com.my> > 
Sent: Wednesday, August 16, 2023 12:19 PM
To: soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> >; Henry Sutanto
<henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> >; idris at moderndatasolusi.com
<mailto:idris at moderndatasolusi.com> 
Cc: Erik Reinaldo <Erik at moderndatasolusi.com
<mailto:Erik at moderndatasolusi.com> >; 'it.team'
<it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >
Subject: RE: Pulogadung PH (PUL2) : Pull printer software post upgrade
status

 

Thanks Sun Sun and I believe you are referring to 18th Aug and not 19th Aug
as is a Saturday. 

 

Kindly update once it is done and revert if there is any issue.

 

Cheers.

 

 

Advance Leave Notice:  28th Jul (2nd half) And 28th Aug

Public Holiday:  Nil 

 

 

 

Thank you.

Patricia Foong 
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 410 4493

 <mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my

RICOH (Malaysia) Sdn Bhd  (10078-W) 

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontraktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.

 

Service Hotline: 1300 88 8228

Website:  <http://www.ricoh.com.my/> www.ricoh.com.my

 

 <https://www.ricoh.com.my/> 

 

This message together with any attachments is confidential and intended
solely for the person or entity to whom it is addressed. It contains
information that is confidential and that may be legally privileged. If you
are not the intended recipient (or if you have received this message in
error), please notify the sender immediately by replying to this message and
delete this e-mail (and any other record of it) from your system. Please do
not copy or use it for any purpose. Recipient is advised to check this email
and any attachments for the presence of trojans or viruses. The company
accepts no liability for any damage caused by any virus transmitted by this
email.

 

From: Soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> > 
Sent: Wednesday, August 16, 2023 12:54 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my
<mailto:Patricia.Foong at ricoh.com.my> >; Henry Sutanto
<henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> >; idris at moderndatasolusi.com
<mailto:idris at moderndatasolusi.com> 
Cc: Erik Reinaldo <Erik at moderndatasolusi.com
<mailto:Erik at moderndatasolusi.com> >; 'it.team'
<it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >
Subject: RE: Pulogadung PH (PUL2) : Pull printer software post upgrade
status

 

Hi Patricia,

 

Noted, my service team will visit GSK on this Friday 19 Aug to remove the
system home button ya

 

Thank you. 

 

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

 

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29,
Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240



 

From: Patricia Foong <Patricia.Foong at ricoh.com.my
<mailto:Patricia.Foong at ricoh.com.my> > 
Sent: Tuesday, August 15, 2023 7:48 PM
To: soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> >; Henry Sutanto
<henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> >; idris at moderndatasolusi.com
<mailto:idris at moderndatasolusi.com> 
Cc: yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> 
Subject: RE: Pulogadung PH (PUL2) : Pull printer software post upgrade
status

 

Dear Sun Sun,

 

According to our GSSC team, you have done it early Aug but somehow it pop
out again.

 

Kindly revisit the site and do the needful.

 

We would expect this to do done soonest as it has been pending for sometime.

 

Thank you for your kind attention and support.

 

 

 

Advance Leave Notice:  28th Jul (2nd half) And 28th Aug

Public Holiday:  Nil 

 

 

 

Thank you.

Patricia Foong 
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 410 4493

 <mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my

RICOH (Malaysia) Sdn Bhd  (10078-W) 

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontraktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.

 

Service Hotline: 1300 88 8228

Website:  <http://www.ricoh.com.my/> www.ricoh.com.my

 

 <https://www.ricoh.com.my/> 

 

This message together with any attachments is confidential and intended
solely for the person or entity to whom it is addressed. It contains
information that is confidential and that may be legally privileged. If you
are not the intended recipient (or if you have received this message in
error), please notify the sender immediately by replying to this message and
delete this e-mail (and any other record of it) from your system. Please do
not copy or use it for any purpose. Recipient is advised to check this email
and any attachments for the presence of trojans or viruses. The company
accepts no liability for any damage caused by any virus transmitted by this
email.

 

From: Soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> > 
Sent: Tuesday, August 15, 2023 7:01 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my
<mailto:Patricia.Foong at ricoh.com.my> >; Henry Sutanto
<henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> >; idris at moderndatasolusi.com
<mailto:idris at moderndatasolusi.com> 
Cc: yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> 
Subject: RE: Pulogadung PH (PUL2) : Pull printer software post upgrade
status

 

Hi Pat,

 

I  can confirm the system home has been removed. Update provided on 4 August
(email is attached)

 

Thank you 

 

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

 

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29,
Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240



 

From: Patricia Foong <Patricia.Foong at ricoh.com.my
<mailto:Patricia.Foong at ricoh.com.my> > 
Sent: 15 August 2023 17:31
To: Henry Sutanto <henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> >; soenwono
<soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >;
idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> 
Cc: yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> 
Subject: RE: Pulogadung PH (PUL2) : Pull printer software post upgrade
status

 

4th Reminder..

 

 

Advance Leave Notice:  28th Jul (2nd half) And 28th Aug

Public Holiday:  Nil 

 

 

 

Thank you.

Patricia Foong 
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 410 4493

 <mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my

RICOH (Malaysia) Sdn Bhd  (10078-W) 

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontraktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.

 

Service Hotline: 1300 88 8228

Website:  <http://www.ricoh.com.my/> www.ricoh.com.my

 

 <https://www.ricoh.com.my/> 

 

This message together with any attachments is confidential and intended
solely for the person or entity to whom it is addressed. It contains
information that is confidential and that may be legally privileged. If you
are not the intended recipient (or if you have received this message in
error), please notify the sender immediately by replying to this message and
delete this e-mail (and any other record of it) from your system. Please do
not copy or use it for any purpose. Recipient is advised to check this email
and any attachments for the presence of trojans or viruses. The company
accepts no liability for any damage caused by any virus transmitted by this
email.

 

From: Patricia Foong 
Sent: Monday, August 14, 2023 4:54 PM
To: 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> >; 'soenwono'
<soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >;
'idris at moderndatasolusi.com' <idris at moderndatasolusi.com
<mailto:idris at moderndatasolusi.com> >
Cc: 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com
<mailto:yan at moderndatasolusi.com> >
Subject: RE: Pulogadung PH (PUL2) : Pull printer software post upgrade
status

 

3rd Follow Up

 

Dear Sun Sun/Henry/Idris, good day.

 

This is the 3rd reminder on this topic and yet, there is no confirmation
that this request been completed.

 

May you please provide an update immediately when can this be done?

 

Thanks.

Advance Leave Notice:  28th Jul (2nd half) And 28th Aug

Public Holiday:  Nil 

 

 

 

Thank you.

Patricia Foong 
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 410 4493

 <mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my

RICOH (Malaysia) Sdn Bhd  (10078-W) 

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontraktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.

 

Service Hotline: 1300 88 8228

Website:  <http://www.ricoh.com.my/> www.ricoh.com.my

 

 <https://www.ricoh.com.my/> 

 

This message together with any attachments is confidential and intended
solely for the person or entity to whom it is addressed. It contains
information that is confidential and that may be legally privileged. If you
are not the intended recipient (or if you have received this message in
error), please notify the sender immediately by replying to this message and
delete this e-mail (and any other record of it) from your system. Please do
not copy or use it for any purpose. Recipient is advised to check this email
and any attachments for the presence of trojans or viruses. The company
accepts no liability for any damage caused by any virus transmitted by this
email.

 

From: Patricia Foong 
Sent: Friday, August 11, 2023 1:50 AM
To: Henry Sutanto <henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> >; soenwono
<soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Cc: yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ;
idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> 
Subject: RE: Pulogadung PH (PUL2) : Pull printer software post upgrade
status

 

Dear Pak Idris, good day.

 

I have not heard back from your team on when can PTM dispatch a technician
to perform this request and this is the 2nd follow up.

 

Kindly take note that this is a migration of SLNX project that there is a
timeline to meet and do support us.

 

Thanks in advance.

 

 

 

Advance Leave Notice:  28th Jul (2nd half) And 28th Aug

Public Holiday:  Nil 

 

 

 

Thank you.

Patricia Foong 
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 410 4493

 <mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my

RICOH (Malaysia) Sdn Bhd  (10078-W) 

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontraktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.

 

Service Hotline: 1300 88 8228

Website:  <http://www.ricoh.com.my/> www.ricoh.com.my

 

 <https://www.ricoh.com.my/> 

 

This message together with any attachments is confidential and intended
solely for the person or entity to whom it is addressed. It contains
information that is confidential and that may be legally privileged. If you
are not the intended recipient (or if you have received this message in
error), please notify the sender immediately by replying to this message and
delete this e-mail (and any other record of it) from your system. Please do
not copy or use it for any purpose. Recipient is advised to check this email
and any attachments for the presence of trojans or viruses. The company
accepts no liability for any damage caused by any virus transmitted by this
email.

 

From: Patricia Foong 
Sent: Wednesday, August 9, 2023 10:19 PM
To: Henry Sutanto <henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> >; soenwono
<soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Cc: yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ;
idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> 
Subject: RE: Pulogadung PH (PUL2) : Pull printer software post upgrade
status

 

Dear both,

 

Please advise when will your schedule a visit to have this done, thank you.

 

Advance Leave Notice:  28th Jul (2nd half) And 28th Aug

Public Holiday:  Nil 

 

 

 

Thank you.

Patricia Foong 
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 410 4493

 <mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my

RICOH (Malaysia) Sdn Bhd  (10078-W) 

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontraktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.

 

Service Hotline: 1300 88 8228

Website:  <http://www.ricoh.com.my/> www.ricoh.com.my

 

 <https://www.ricoh.com.my/> 

 

This message together with any attachments is confidential and intended
solely for the person or entity to whom it is addressed. It contains
information that is confidential and that may be legally privileged. If you
are not the intended recipient (or if you have received this message in
error), please notify the sender immediately by replying to this message and
delete this e-mail (and any other record of it) from your system. Please do
not copy or use it for any purpose. Recipient is advised to check this email
and any attachments for the presence of trojans or viruses. The company
accepts no liability for any damage caused by any virus transmitted by this
email.

 

From: Patricia Foong 
Sent: Tuesday, August 8, 2023 11:54 PM
To: Henry Sutanto <henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> >; soenwono
<soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Cc: yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> 
Subject: FW: Pulogadung PH (PUL2) : Pull printer software post upgrade
status

 

Dear Henry/Sun Sun, good day.

 

Please could you arrange for a Tech to attend this site and hide the System
home button after the sites SLNX migration.

 

Kindly confirm when can this be done and advise once this request has been
completed by return email, thank you.

 

 


Country

Site

Site code

Name

Model SLNX

Serial Number

Current IP Address db


Indonesia

Pulogadung Pharma

PUL2

PULMFP010

IM C300

3922PA51278

10.237.191.51

 

The system home button is the one that appears on the left top side of the
screen when you usually see the name of the person who is logged in. Instead
of appearing the name of the logged in person appears the message that says
“system home”.

 

 



 

 

Advance Leave Notice:  28th Jul (2nd half) And 28th Aug

Public Holiday:  Nil 

 

 

 

Thank you.

Patricia Foong 
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 410 4493

 <mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my

RICOH (Malaysia) Sdn Bhd  (10078-W) 

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontraktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.

 

Service Hotline: 1300 88 8228

Website:  <http://www.ricoh.com.my/> www.ricoh.com.my

 

 <https://www.ricoh.com.my/> 

 

This message together with any attachments is confidential and intended
solely for the person or entity to whom it is addressed. It contains
information that is confidential and that may be legally privileged. If you
are not the intended recipient (or if you have received this message in
error), please notify the sender immediately by replying to this message and
delete this e-mail (and any other record of it) from your system. Please do
not copy or use it for any purpose. Recipient is advised to check this email
and any attachments for the presence of trojans or viruses. The company
accepts no liability for any damage caused by any virus transmitted by this
email.

 

From: Richard Powell <Richard.Powell at ricoh-europe.com
<mailto:Richard.Powell at ricoh-europe.com> > 
Sent: Tuesday, August 8, 2023 10:35 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my
<mailto:Patricia.Foong at ricoh.com.my> >
Cc: Marta Zawierucha <Marta.Zawierucha at ricoh-europe.com
<mailto:Marta.Zawierucha at ricoh-europe.com> >; Piotr Dobrzeniecki
<Piotr.Dobrzeniecki at ricoh-europe.com
<mailto:Piotr.Dobrzeniecki at ricoh-europe.com> >
Subject: RE: Pulogadung PH (PUL2) : Pull printer software post upgrade
status

 

‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 

ZjQcmQRYFpfptBannerStart



	


CAUTION: This Email is from an EXTERNAL source. Ensure you trust this sender
before clicking on any links or attachments.

ZjQcmQRYFpfptBannerEnd

Internal

 

Hi Patricia,

 

Please could you arrange for a Tech to attend this site and hide the System
home button after the sites SNLX migration.

 


Country

Site

Site code

Name

Model SLNX

Serial Number

Current IP Address db


Indonesia

Pulogadung Pharma

PUL2

PULMFP010

IM C300

3922PA51278

10.237.191.51

 

Kind regards

 

Richard

 

From: #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es
<mailto:GSSC.GSK.Support at ricoh.es> > 
Sent: 08 August 2023 15:10
To: Richard Powell <Richard.Powell at ricoh-europe.com
<mailto:Richard.Powell at ricoh-europe.com> >
Cc: #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es
<mailto:GSSC.GSK.Support at ricoh.es> >
Subject: FW: Pulogadung PH (PUL2) : Pull printer software post upgrade
status

 

Internal

 

Hi,

Pulmfp010 to have system home need to be removed.

 

(they have done it last week on 3.1 but seems after install pop up again)

 

Best Regards,

 

Julien Franco Alain, Perego
Technical Support Specialist L2

Global Solution Support Centre

Ricoh Spain S.L.U.

 <http://www.ricoh.es/> 

 <http://www.facebook.com/ricohspain>    <http://www.twitter.com/ricohspain>
<http://www.youtube.com/ricohspain>
<http://www.linkedin.com/company/ricoh-espana-slu>  

 

From: #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es
<mailto:GSSC.GSK.Support at ricoh.es> > 
Sent: martes, 8 de agosto de 2023 16:08
To: Nandimas Alkaditiya <nandimas.x.alkaditiya at gsk.com
<mailto:nandimas.x.alkaditiya at gsk.com> >; Bhupendra Singh
<bhupendra.8.singh at gsk.com <mailto:bhupendra.8.singh at gsk.com> >; Shirley Soh
<Shirley.Soh at gsk.com <mailto:Shirley.Soh at gsk.com> >; Hemant Kumar
<hemant.3.kumar at gsk.com <mailto:hemant.3.kumar at gsk.com> >
Cc: Bastien Carayon <Bastien.Carayon at ricoh-europe.com
<mailto:Bastien.Carayon at ricoh-europe.com> >; Przemyslaw Giera
<przemyslaw.x.giera at gsk.com <mailto:przemyslaw.x.giera at gsk.com> >; Marcin
Spiliszewski <marcin.a.spiliszewski at gsk.com
<mailto:marcin.a.spiliszewski at gsk.com> >; #RES-BARCELONA-GSK
<GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >; WW
Global-Print-Projects <WW.Global-Print-Projects at gsk.com
<mailto:WW.Global-Print-Projects at gsk.com> >; GSK Executive Support
<GSK_Executive_Support at gsk.com <mailto:GSK_Executive_Support at gsk.com> >;
Richard Powell <Richard.Powell at ricoh-europe.com
<mailto:Richard.Powell at ricoh-europe.com> >; HCL_GSK_Print
<HCL_GSK_Print at gsk.com <mailto:HCL_GSK_Print at gsk.com> >; Mac Engineering
<MacEngineering at gsk.com <mailto:MacEngineering at gsk.com> >
Subject: Pulogadung PH (PUL2) : Pull printer software post upgrade status

 

Internal

 

  _____  

 

	
GSK Tech

 



 


 


Pull printer software post upgrade status: Pulogadung PH


The pull printer software on your site has been upgraded to the new cloud
version. The results are shown in the List of printers table below.

 

You must now complete the following steps:

 



 

How to complete these steps

*	Step 1: Reboot the printer where there is a ‘Y’ marked in column 4,
in the List of printers table below.

 

*	Steps 2/3/4: 

–       Look at every printer screen to see if the following image is being
displayed.

 



 

–      If so, remove the ‘Do not turn off this printer’ sign and record the
results in column 5 below. Once completed return the results by replying to
this email.

–      If not, mark ‘N’ against that printer in column 5.

 

*	Step 5: Complete user acceptance testing using
<https://myconnect.gsk.com/:w:/r/sites/modern-GPS/Global%20Print%20Service%2
0communications%20library/Pull%20printer%20software%20upgrade%20User%20Accep
tance%20Tests.docx?d=wd94416e133ca454296b352485d69f724&csf=1&web=1&e=dRrUZx>
Pull printer software upgrade User Acceptance Tests  for each printer. It
will take a maximum of 30 minutes per printer to complete the full set of
tests. If you cannot test all printers, we recommend that you test printers
that are heavily used.

 

 

List of printers


1.  Printer name

2.  Printer model

3.  Status (Success/ Fail)

4.  Reboot required?

5.  Is the new screen visible? (UAT)


PULMFP009

Aficio MP 301

Success

No

	

PULMFP010

IM C300

Success

No

	

 

 

 

 

Read the
<https://myconnect.gsk.com/:x:/r/sites/modern-GPS/Global%20Print%20Service%2
0communications%20library/Pull%20print%20software%20upgrade%20schedule%20and
%20status%20.xlsx?d=w7d30fa91747b4a7d8ddbff8fd0890a31&csf=1&web=1&e=MwECYK>
Pull printer software upgrade schedule and status for the latest information
about your site’s upgrade.




Where do I find more information?

 
<https://myconnect.gsk.com/:p:/r/sites/modern-GPS/Global%20Print%20Service%2
0communications%20library/Pull%20printer%20software%20migration%20User%20Acc
eptance%20tester%20information%20.pptx?d=wdbec00f84d034a2fb49c7caa7690064e&c
sf=1&web=1&e=8e5IBx> Pull printer software upgrade User Acceptance tester
information

 
<https://myconnect.gsk.com/:w:/r/sites/modern-GPS/Global%20Print%20Service%2
0communications%20library/Ricoh%20printer%20software%20migration%20FAQs.docx
?d=wb7855d49f4c54ad9803a6e84b63587b4&csf=1&web=1&e=8OAcg1> Ricoh Pull
Printer software upgrade FAQs

 




 

Feedback

We're interested in what you have to say about this communication. For
feedback, questions or comments please email
<mailto:ww.global-print-projects at gsk.com?subject=%3cSite%3e:%20Ricoh%20pull%
20printer%20software%20upgrade> Global Print Services team. Please add your
site name to the Subject of the email.

 

GSK monitors email communications sent to and from GSK in order to protect
GSK, our employees, customers, suppliers and business partners, from cyber
threats and loss of GSK Information. GSK monitoring is conducted with
appropriate confidentiality controls and in accordance with local laws and
after appropriate consultation.

Ricoh Europe Holdings PLC is a company registered in England, under company
number 06273215, with a registered office at 20 Triton Street, London, NW1
3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh
Europe PLC, a company registered in England under company number 00720944,
with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK
Limited, a company registered in England under company number 01271033, with
a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4
7YL; and (iii) Ricoh Capital Limited, a company registered in England under
company number 03001351, with a registered office at 20 Triton Street,
London, NW1 3BF Please consider the environment before printing this e-mail 

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