[It.team] CH Indonesia Open INC's

[henry.sutanto at moderndatasolusi.com]

Dear Patricia,

Good Morning,

I will update according case as below :

1. INC00002237353

     PTM : in internal report, engineer has visit to site on July 12, 
2023, he found part need to change and admin waiting to process for part 
replacement

2. INC00002239913

     PTM : on July 18, 2023, the engineer has visit and he do servicing 
in the fusing unit, now devices has running again.

3. INC00002239952

     PTM : on July 18 2023, the engineer has visit and he found the part 
PCU need to change and admin to process for part replacement.

Thank you and Regards,

Henry

On 19-07-2023 23:22, Patricia Foong wrote:

> Dear Heather, good day.
> 
> Sorry for the late reply as I was OOO, is a public holiday here.
> 
> Dear Pak Henry and Sun Sun, good day.
> 
> It seems that no one is taking accountability to advise when the 
> engineer can be on site to attend to these ticket? Or has it been 
> attended and resolved please?
> 
> INC00002237353
> 
> Indonesia
> 
> when engineer will be onsite
> 
> 12-07-2023 09:14:05
> 
> E164M150179
> 
> Pat : Pending PTM advise on the site visit date
> 
> INC00002239913
> 
> Indonesia
> 
> when engineer will be onsite
> 
> 17-07-2023 08:45:05
> 
> W903PA00738
> 
> Pat : Pending PTM advise on the site visit date
> 
> INC00002239952
> 
> Indonesia
> 
> when engineer will be onsite
> 
> 17-07-2023 09:07:09
> 
> W903PA00741
> 
> Pat : Pending PTM advise on the site visit date
> 
> Please provide an update before noon today (Thursday) without fail as 
> we need to provide visibility to customer via ServiceNOW, thank you.
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday:  Nil
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [3]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>
> Sent: Wednesday, July 19, 2023 1:12 PM
> To: soenwono <soenwono at moderndatasolusi.com>; Patricia Foong 
> <Patricia.Foong at ricoh.com.my>; #haleon-imacd 
> <haleon-imacd at ricoh-europe.com>; Henry Sutanto 
> <henry.sutanto at moderndatasolusi.com>; 'helpdesk at moderndatasolusi.com' 
> <helpdesk at moderndatasolusi.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; 'it.team' <it.team at moderndatasolusi.com>; 
> 'Mds Bobby' <supriatna at moderndatasolusi.com>
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>; 'Yan Budiman' 
> <yan at moderndatasolusi.com>
> Subject: RE: CH Indonesia Open INC's
> 
> Dear all Kindly provide updated from PTM Best regards. ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
> 
> ZjQcmQRYFpfptBannerStart
> 
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
> sender before clicking on any links or attachments.
> 
> ZjQcmQRYFpfptBannerEnd
> 
> Dear all
> 
> Kindly provide updated from PTM
> 
> Best regards.
> 
> Heather Petersen
> Regional Service Desk Incident Manager
> 
> Annuity and Service
> 
> Heather.petersen at ricoh-europe.com
> 
> From: EMEA-RSD-incident-management
> Sent: Tuesday, 18 July 2023 11:24
> To: Soenwono <soenwono at moderndatasolusi.com>; Patricia Foong Swee See 
> <Patricia.Foong at ricoh.com.my>; #haleon-imacd 
> <haleon-imacd at ricoh-europe.com>; 'Henry Sutanto' 
> <henry.sutanto at moderndatasolusi.com>; helpdesk at moderndatasolusi.com; 
> erik at moderndatasolusi. com <erik at moderndatasolusi.com>; 'it.team' 
> <it.team at moderndatasolusi.com>; 'Mds Bobby' 
> <supriatna at moderndatasolusi.com>
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>; 'Yan Budiman' 
> <yan at moderndatasolusi.com>
> Subject: RE: CH Indonesia Open INC's
> 
> Noted with thanks
> 
> Best regards.
> 
> Heather Petersen
> Regional Service Desk Incident Manager
> 
> Annuity and Service
> 
> Heather.petersen at ricoh-europe.com
> 
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Tuesday, 18 July 2023 10:55
> To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; 
> EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>; #haleon-imacd 
> <haleon-imacd at ricoh-europe.com>; 'Henry Sutanto' 
> <henry.sutanto at moderndatasolusi.com>; helpdesk at moderndatasolusi.com; 
> erik at moderndatasolusi. com <erik at moderndatasolusi.com>; 'it.team' 
> <it.team at moderndatasolusi.com>; 'Mds Bobby' 
> <supriatna at moderndatasolusi.com>
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>; 'Yan Budiman' 
> <yan at moderndatasolusi.com>
> Subject: RE: CH Indonesia Open INC's
> 
> This message was sent from an external source. Please be careful 
> opening attachments/links or replying to sources you don't know.
> 
> Hi Pat & Heather,
> 
> Please remove Jordy from any upcoming email ya.
> 
> Thank you for sharing the recap for easy follow up and monitoring. My 
> service team will give an update on the yellow highlighted one
> 
> Hi Pak Henry,
> 
> As  discussed, Please update the open incident ticket in the yellow 
> highlighted ones and advise when the engineer visit the customer.
> 
> INC00002221472
> 
> Indonesia
> 
> Do we have a loaner installed ?_14.7. Partner has offed a loaner but 
> pending for customer's acceptance if they want it.
> 
> 09-06-2023 08:48:05
> 
> W533M450100
> 
> Pat : I have not received any update from the global/central team on 
> the acceptance of loaner from Haleon.
> 
> INC00002237353
> 
> Indonesia
> 
> when engineer will be onsite
> 
> 12-07-2023 09:14:05
> 
> E164M150179
> 
> Pat : Pending PTM advise on the site visit date
> 
> INC00002239788
> 
> Indonesia
> 
> when engineer will be onsite_ to install IBS
> 
> 17-07-2023 07:15:05
> 
> C398PC00837
> 
> Pat : Pending Haleon to grant access to GSSC before IBS can be 
> installed on the device
> 
> INC00002239913
> 
> Indonesia
> 
> when engineer will be onsite
> 
> 17-07-2023 08:45:05
> 
> W903PA00738
> 
> Pat : Pending PTM advise on the site visit date
> 
> INC00002239952
> 
> Indonesia
> 
> when engineer will be onsite
> 
> 17-07-2023 09:07:09
> 
> W903PA00741
> 
> Pat : Pending PTM advise on the site visit date
> 
> Thank you.
> 
> Regards,
> 
> Soenwono Suprapto | GMA & Direct Dept Head
> 
> T: +62 21-27937489
> 
> F: +62 21-27937486
> 
> M: +62-87771697791
> 
> www.moderndatasolusi.com [2]
> 
> PT MODERN DATA SOLUSI
> 
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - 
> Jakarta Selatan 12240 [4]
> 
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 18 July 2023 14:54
> To: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>; #haleon-imacd 
> <haleon-imacd at ricoh-europe.com>; Henry Sutanto 
> <henry.sutanto at moderndatasolusi.com>; 'jordy' 
> <jordy at moderndatasolusi.com>; helpdesk at moderndatasolusi.com; soenwono 
> <soenwono at moderndatasolusi.com>
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>
> Subject: RE: CH Indonesia Open INC's
> 
> Dear Heather,
> 
> You are back!😊Please see my report in GREEN :
> 
> INC00002221472
> 
> Indonesia
> 
> Do we have a loaner installed ?_14.7. Partner has offed a loaner but 
> pending for customer's acceptance if they want it.
> 
> 09-06-2023 08:48:05
> 
> W533M450100
> 
> Pat : I have not received any update from the global/central team on 
> the acceptance of loaner from Haleon.
> 
> INC00002237353
> 
> Indonesia
> 
> when engineer will be onsite
> 
> 12-07-2023 09:14:05
> 
> E164M150179
> 
> Pat : Pending PTM advise on the site visit date
> 
> INC00002239788
> 
> Indonesia
> 
> when engineer will be onsite_ to install IBS
> 
> 17-07-2023 07:15:05
> 
> C398PC00837
> 
> Pat : Pending Haleon to grant access to GSSC before IBS can be 
> installed on the device
> 
> INC00002239913
> 
> Indonesia
> 
> when engineer will be onsite
> 
> 17-07-2023 08:45:05
> 
> W903PA00738
> 
> Pat : Pending PTM advise on the site visit date
> 
> INC00002239952
> 
> Indonesia
> 
> when engineer will be onsite
> 
> 17-07-2023 09:07:09
> 
> W903PA00741
> 
> Pat : Pending PTM advise on the site visit date
> 
> Dear Henry and Sun Sun,
> 
> Please ensure that an engineer is dispatched to site for those serial 
> number highlighted in YELLOW and advise the status by return email + 
> update SGD portal.
> 
> Thank you.
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday:  Nil
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [3]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>
> Sent: Tuesday, July 18, 2023 3:28 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; #haleon-imacd 
> <haleon-imacd at ricoh-europe.com>; Henry Sutanto 
> <henry.sutanto at moderndatasolusi.com>; 'jordy' 
> <jordy at moderndatasolusi.com>; helpdesk at moderndatasolusi.com
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>
> Subject: RE: CH Indonesia Open INC's
> Importance: High
> 
> Hi Team Kindly provide an update on below INC's please: INC00002221472 
> Indonesia Do we have a loaner installed ?_14. 7. Partner has offed a 
> loaner but pending for customer's acceptance if they want it. ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
> 
> ZjQcmQRYFpfptBannerStart
> 
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
> sender before clicking on any links or attachments.
> 
> ZjQcmQRYFpfptBannerEnd
> 
> Hi Team
> 
> Kindly provide an update on below INC's please:
> 
> INC00002221472
> 
> Indonesia
> 
> Do we have a loaner installed ?_14.7. Partner has offed a loaner but 
> pending for customer's acceptance if they want it.
> 
> 09-06-2023 08:48:05
> 
> W533M450100
> 
> INC00002237353
> 
> Indonesia
> 
> when engineer will be onsite
> 
> 12-07-2023 09:14:05
> 
> E164M150179
> 
> INC00002239788
> 
> Indonesia
> 
> when engineer will be onsite_ to install IBS
> 
> 17-07-2023 07:15:05
> 
> C398PC00837
> 
> INC00002239913
> 
> Indonesia
> 
> when engineer will be onsite
> 
> 17-07-2023 08:45:05
> 
> W903PA00738
> 
> INC00002239952
> 
> Indonesia
> 
> when engineer will be onsite
> 
> 17-07-2023 09:07:09
> 
> W903PA00741
> 
> Thank you
> 
> Best regards.
> 
> Heather Petersen
> Regional Service Desk Incident Manager
> 
> Annuity and Service
> 
> Heather.petersen at ricoh-europe.com
> 
> From: EMEA-RSD-incident-management
> Sent: Friday, 14 July 2023 10:07
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; #haleon-imacd 
> <haleon-imacd at ricoh-europe.com>
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>
> Subject: RE: CH Indonesia Open INC's
> 
> Hi Patricia,
> 
> Is there any update available on the loan device?
> 
> Many Thanks
> 
> Ashlea Rutter
> 
> Regional Service Desk Incident Manager Team Lead
> 
> 07827801431
> 
> ADVANCED NOTICE OF UNAVAILABILITY
> 
> Annual leave:
> 
> Ricoh Europe PLC
> 900 Pavilion Drive,
> Northampton Business Park,
> Northampton
> NN4 7YL
> UK
> 
> Tel: 07557255649
> Ashlea.Rutter at ricoh-europe.com
> 
> [5]
> 
> [6]  [7]  [8]  [9]
> 
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 06 July 2023 15:50
> To: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>; #haleon-imacd 
> <haleon-imacd at ricoh-europe.com>
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>
> Subject: RE: CH Indonesia Open INC's
> 
> This message was sent from an external source. Please be careful 
> opening attachments/links or replying to sources you don't know.
> 
> Happy Holiday Heather😉
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday:  Nil
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [3]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>
> Sent: Thursday, July 6, 2023 10:33 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; #haleon-imacd 
> <haleon-imacd at ricoh-europe.com>
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>
> Subject: RE: CH Indonesia Open INC's
> 
> Much appreciated I will be away on leave from tomorrow to 17th July. 
> Kindly keep all updated on the progress. Much appreciated . Best 
> regards. Heather Petersen Regional Service Desk Incident Manager ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍
> 
> ZjQcmQRYFpfptBannerStart
> 
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
> sender before clicking on any links or attachments.
> 
> ZjQcmQRYFpfptBannerEnd
> 
> Much appreciated
> 
> I will be away on leave from tomorrow to 17th July.
> 
> Kindly keep all updated on the progress.
> 
> Much appreciated .
> 
> Best regards.
> 
> Heather Petersen
> Regional Service Desk Incident Manager
> 
> Annuity and Service
> 
> Heather.petersen at ricoh-europe.com
> 
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: Thursday, 06 July 2023 16:00
> To: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>; #haleon-imacd 
> <haleon-imacd at ricoh-europe.com>
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>
> Subject: RE: CH Indonesia Open INC's
> 
> This message was sent from an external source. Please be careful 
> opening attachments/links or replying to sources you don't know.
> 
> Dear Heather, good day.
> 
> Please find the below update :
> 
> Our partner can provide a temporary loaner unit with the similar 
> specification to replace this broken unit MP 5002-W533M450100/ 
> PULMFP002 since problem cannot be resolved as interim. But the thing is 
> that PULMFP002 is connected to IBS system where IBS license needs to 
> procure in order to have barcode printing as per the broken unit 
> functionality.
> 
> Global has seek our partner to procure the license before we could 
> place the loaner unit into full function.
> 
> Hope that helps.
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday:  Nil
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [3]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>
> Sent: Thursday, July 6, 2023 4:17 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; #haleon-imacd 
> <haleon-imacd at ricoh-europe.com>
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>
> Subject: RE: CH Indonesia Open INC's
> 
> Hi Team Do we have any update on a loan device ? Best regards. Heather 
> Petersen Regional Service Desk Incident Manager Annuity and Service 
> Heather. petersen@ ricoh-europe. com ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
> 
> ZjQcmQRYFpfptBannerStart
> 
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
> sender before clicking on any links or attachments.
> 
> ZjQcmQRYFpfptBannerEnd
> 
> Hi Team
> 
> Do we have any update on a loan device ?
> 
> Best regards.
> 
> Heather Petersen
> Regional Service Desk Incident Manager
> 
> Annuity and Service
> 
> Heather.petersen at ricoh-europe.com
> 
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: Wednesday, 05 July 2023 12:16
> To: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>; #haleon-imacd 
> <haleon-imacd at ricoh-europe.com>
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>
> Subject: RE: CH Indonesia Open INC's
> 
> This message was sent from an external source. Please be careful 
> opening attachments/links or replying to sources you don't know.
> 
> Dear Heather, good day.
> 
> Sorry if you have not gotten an update from us.
> 
> Problem still not unable to resolve and we are checking with the 
> partner if they have loaner to offer while waiting for the new device 
> that they have ordered to arrive.
> 
> We hope to obtain an update on the loaner availability by 
> tomorrow-Thursday.
> 
> Will keep you updated once we heard back from them.
> 
> Thank you.
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday:  Nil
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [3]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>
> Sent: Wednesday, July 5, 2023 2:00 PM
> To: #haleon-imacd <haleon-imacd at ricoh-europe.com>
> Cc: Patricia Foong <Patricia.Foong at ricoh.com.my>; Reece Middleton 
> <Reece.Middleton at ricoh-europe.com>
> Subject: RE: CH Indonesia Open INC's
> Importance: High
> 
> Hi Team I need an update on only this INC please: INC00002221472 
> Indonesia 09-06-2023 08: 48: 05 W533M450100 Cannot scan from the top 
> feeder PT MDS ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
> 
> ZjQcmQRYFpfptBannerStart
> 
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
> sender before clicking on any links or attachments.
> 
> ZjQcmQRYFpfptBannerEnd
> 
> Hi Team
> 
> I need an update on only this INC please:
> 
> INC00002221472
> 
> Indonesia
> 
> 09-06-2023 08:48:05
> 
> W533M450100
> 
> Cannot scan from the top feeder
> 
> PT MDS
> 
> Thank you
> 
> Best regards.
> 
> Heather Petersen
> Regional Service Desk Incident Manager
> 
> Annuity and Service
> 
> Heather.petersen at ricoh-europe.com
> 
> From: #haleon-imacd <haleon-imacd at ricoh-europe.com>
> Sent: Thursday, 29 June 2023 11:06
> To: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Reece 
> Middleton <Reece.Middleton at ricoh-europe.com>
> Subject: RE: CH Indonesia Open INC's
> 
> Hello Heather,
> 
> Please see the responses in light blue from PTM.
> 
> "I want to update according 2 devices in Haleon Pulogadung :
> 
> 1. à Pulmfp001/ MP C3503SP (E164M150179)
> 
> a. White gradation and still folds result in the middle of paper
> 
> RGS : Do you have stock for duplex unit ? When can it be replaced?
> 
> PTM: on checking the duplex part at our warehouse & waiting the 
> approval to release this part.
> 
> PTM : on the June 28, 2003, engineer has solve the problem for paper 
> curling after replace the PTR unit, case closed.
> 
> 2. à Pulmfp002/ MP 5002 (W533M450100)
> 
> a. Printing result no minor gradation anymore, status ok for printing 
> manufacturing instruction
> 
> PTM : has solve for gradation printing. b. Still cannot use for auto 
> feeder for scanning/copying.
> 
> PTM : According the document feeder last update still cannot use and 
> this feeder has replaced once time and togather do the           update 
> firmware, but the feeder cannot use.....we propose to re-replace the 
> document feeder and prepare for this.
> 
> RGS : Please advise when can you send the document feeder and to have 
> it replaced? Any stock on hand? PTM: on checking the document feeder at 
> our warehouse & waiting the approval to release this part.
> 
> 26/Jun : Please advise has the ARDF tested and ready to be delivered? 
> Or has it delivered and fixing it now?
> 
> PTM : on the June 28, 2023, we try to re-change with other ARDF but the 
> problem still occure, so our engineer has inform to user Pak Ahmad 
> Hilmi ( Fatah ), so for scaning stik using palten glass.
> 
> This is situation with MP5002 now."
> 
> Thank you.
> 
> Kind regards,
> 
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.​
> Olivia Business Centre​
> Al. Grunwaldzka 472C​
> 80-309​ Gdansk
> Poland​
> irena.kniazielska at ricoh-europe.com​
> www.ricoh-europe.com [10]​
> 
> Annual leave planned:
> 
> [10]
> 
> [11]   [12]   [13]
> 
> From: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>
> Sent: Thursday, June 29, 2023 10:08 AM
> To: #haleon-imacd <haleon-imacd at ricoh-europe.com>; Patricia Foong Swee 
> See <Patricia.Foong at ricoh.com.my>; Reece Middleton 
> <Reece.Middleton at ricoh-europe.com>
> Subject: RE: CH Indonesia Open INC's
> 
> Hi TEAM
> 
> Any update on the replacement if it was completed?
> 
> Best regards.
> 
> Heather Petersen
> Regional Service Desk Incident Manager
> 
> Annuity and Service
> 
> Heather.petersen at ricoh-europe.com
> 
> From: #haleon-imacd <haleon-imacd at ricoh-europe.com>
> Sent: Wednesday, 28 June 2023 09:53
> To: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>; Patricia Foong Swee 
> See <Patricia.Foong at ricoh.com.my>; Reece Middleton 
> <Reece.Middleton at ricoh-europe.com>
> Subject: RE: CH Indonesia Open INC's
> 
> Hi Heather,
> 
> Please see the latest update below from PTM.  Patricia has asked them 
> further questions regarding the below and asked for an update by EOD 
> today.
> 
> "Good Evening,
> 
> Apologize for delay reply, need take time for doing preparation ARDF.
> 
> All items for do servicing MPC3503 and MP5002 has ready, and now our
> 
> engineer waiting for confirmation with internal Haleon Pulogadung.
> 
> Hope we can do replacement for tonight or tomorrow.
> 
> Thank you and Regards,
> 
> Henry"
> 
> Please be aware Thursday and Friday is public holiday in Indonesia.
> 
> Kind regards,
> 
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.​
> Olivia Business Centre​
> Al. Grunwaldzka 472C​
> 80-309​ Gdansk
> Poland​
> irena.kniazielska at ricoh-europe.com​
> www.ricoh-europe.com [10]​
> 
> Annual leave planned:
> 
> [10]
> 
> [11]   [12]   [13]
> 
> From: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>
> Sent: Wednesday, June 28, 2023 9:37 AM
> To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; 
> #haleon-imacd <haleon-imacd at ricoh-europe.com>; Reece Middleton 
> <Reece.Middleton at ricoh-europe.com>
> Subject: RE: CH Indonesia Open INC's
> Importance: High
> 
> Hi All
> 
> Any luck in obtaining feedback ?
> 
> INC00002221472
> 
> Indonesia
> 
> 09-06-2023 08:48:05
> 
> W533M450100
> 
> Cannot scan from the top feeder
> 
> When will engineer be onsite ?
> 
> INC00002230029
> 
> Indonesia
> 
> 27-06-2023 08:34:04
> 
> E164M150179
> 
> Issue with  printing result
> 
> PT MDS
> 
> Thank you
> 
> Best regards.
> 
> Heather Petersen
> Regional Service Desk Incident Manager
> 
> Annuity and Service
> 
> Heather.petersen at ricoh-europe.com
> 
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: Monday, 26 June 2023 09:59
> To: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>; #haleon-imacd 
> <haleon-imacd at ricoh-europe.com>; Reece Middleton 
> <Reece.Middleton at ricoh-europe.com>
> Subject: RE: CH Indonesia INC00002221472
> 
> This message was sent from an external source. Please be careful 
> opening attachments/links or replying to sources you don't know.
> 
> Dear Heather,
> 
> Sorry to inform that I am have not received anything good..still tring 
> to get hold of the service guy..
> 
> Will update once I heard back and kindly bear with me.
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday:  29th June
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [3]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>
> Sent: Monday, June 26, 2023 3:06 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; #haleon-imacd 
> <haleon-imacd at ricoh-europe.com>; Reece Middleton 
> <Reece.Middleton at ricoh-europe.com>
> Subject: RE: CH Indonesia INC00002221472
> 
> Good morning all What is the progress on this INC , has the ARDF been 
> tested ? Thank you Best regards. Heather Petersen Regional Service Desk 
> Incident Manager Annuity and Service 
> Heather. petersen@ ricoh-europe. com From: Patricia Foong 
> <Patricia. Foong@ ricoh. com. my>
> 
> ZjQcmQRYFpfptBannerStart
> 
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
> sender before clicking on any links or attachments.
> 
> ZjQcmQRYFpfptBannerEnd
> 
> Good morning all
> 
> What is the progress on this INC , has the ARDF been tested ?
> 
> Thank you
> 
> Best regards.
> 
> Heather Petersen
> Regional Service Desk Incident Manager
> 
> Annuity and Service
> 
> Heather.petersen at ricoh-europe.com
> 
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: Friday, 23 June 2023 08:29
> To: #haleon-imacd <haleon-imacd at ricoh-europe.com>; 
> EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>; Reece Middleton 
> <Reece.Middleton at ricoh-europe.com>
> Subject: RE: CH Indonesia INC00002221472
> 
> This message was sent from an external source. Please be careful 
> opening attachments/links or replying to sources you don't know.
> 
> Thanks Irena for sharing the update with Heather.
> 
> Dear all,
> 
> I have tried to contact the service guy in PTM but he is not responding 
> of ARDF been tested ok to deliver to the site...no luck.
> 
> Will continue to follow up and revert once I heard back.
> 
> Thank you.
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday:  29th June
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [3]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: #haleon-imacd <haleon-imacd at ricoh-europe.com>
> Sent: Friday, June 23, 2023 1:54 PM
> To: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>; Patricia Foong 
> <Patricia.Foong at ricoh.com.my>; Reece Middleton 
> <Reece.Middleton at ricoh-europe.com>
> Subject: RE: CH Indonesia INC00002221472
> 
> Hello Heather, This is the latest update from PTM re Pulmfp002/ MP 5002 
> (W533M450100). Please see below. Page 2 à Pulmfp002/ MP 5002 
> (W533M450100) a. Printing result no minor gradation anymore, status ok 
> for printing manufacturing instruction
> 
> ZjQcmQRYFpfptBannerStart
> 
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
> sender before clicking on any links or attachments.
> 
> ZjQcmQRYFpfptBannerEnd
> 
> Hello Heather,
> 
> This is the latest update from PTM re Pulmfp002/ MP 5002 (W533M450100). 
> Please see below.
> 
> Page 2 à Pulmfp002/ MP 5002 (W533M450100)
> 
> a. Printing result no minor gradation anymore, status ok for printing
> 
> manufacturing instruction
> 
> PTM : has solve for gradation printing.
> 
> b. Still cannot use for auto feeder for scanning/copying.
> 
> PTM : According the document feeder last update still cannot use and
> 
> this feeder has replaced once time and togather do the
> 
> update firmware, but the feeder cannot use.....we propose to
> 
> re-replace the document feeder and prepare for this.
> 
> RGS : Please advise when can you send the document feeder and to have 
> it replaced? Any stock on hand?
> 
> PTM: on checking the document feeder at our warehouse & waiting the 
> approval to release this part.
> 
> RGS : On the 19th Jun, PTM has diagnosed the root caused and knowing 
> which spare parts is required and why till today still not able to 
> check on the stock availability?
> 
> How many days that you need to check it out?
> 
> 22/Jun : PTM advised that ARDF needs to be tested in the warehouse 
> before it can be delivered. RGS requested to speed up the testing 
> process and deliverytomorrow tother with other spart parts to fix the 
> entire 2 devices.
> 
> Thank you.
> 
> Kind regards,
> 
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.​
> Olivia Business Centre​
> Al. Grunwaldzka 472C​
> 80-309​ Gdansk
> Poland​
> irena.kniazielska at ricoh-europe.com​
> www.ricoh-europe.com [10]​
> 
> Annual leave planned:
> 
> [10]
> 
> [11]   [12]   [13]
> 
> From: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>
> Sent: Friday, June 23, 2023 6:18 AM
> To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Reece 
> Middleton <Reece.Middleton at ricoh-europe.com>; #haleon-imacd 
> <haleon-imacd at ricoh-europe.com>
> Subject: RE: CH Indonesia INC00002221472
> 
> Hi Patricia
> 
> Hope you well.
> 
> We have a meeting with the client at 10H00 CAT - Can you kindly advice 
> if any feedback was received from the relevant teams please.
> 
> Thank you
> 
> Best regards.
> 
> Heather Petersen
> Regional Service Desk Incident Manager
> 
> Annuity and Service
> 
> Heather.petersen at ricoh-europe.com
> 
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: Wednesday, 21 June 2023 09:46
> To: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>; Reece Middleton 
> <Reece.Middleton at ricoh-europe.com>; #haleon-imacd 
> <haleon-imacd at ricoh-europe.com>
> Subject: RE: CH Indonesia INC00002221472
> 
> This message was sent from an external source. Please be careful 
> opening attachments/links or replying to sources you don't know.
> 
> Dear Heather, good day.
> 
> I just spoken to my POC a few minutes ago, demanding for an update as 
> the service guy is on leave.
> 
> Am expecting his reply within an hour time and will revert when I heard 
> back.
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday:  29th June
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [3]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>
> Sent: Wednesday, June 21, 2023 3:39 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; Reece Middleton 
> <Reece.Middleton at ricoh-europe.com>
> Subject: RE: CH Indonesia INC00002221472
> 
> Hi Patricia Are we making any headway on this INC "Feeder still not 
> functional , propose to re-replace the document feeder and prepare for 
> this. " Thank you Best regards. Heather Petersen Regional Service Desk 
> Incident Manager Annuity and Service
> 
> ZjQcmQRYFpfptBannerStart
> 
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
> sender before clicking on any links or attachments.
> 
> ZjQcmQRYFpfptBannerEnd
> 
> Hi Patricia
> 
> Are we making any headway on this INC
> 
> "Feeder still not functional , propose to re-replace the document 
> feeder and prepare for this."
> 
> Thank you
> 
> Best regards.
> 
> Heather Petersen
> Regional Service Desk Incident Manager
> 
> Annuity and Service
> 
> Heather.petersen at ricoh-europe.com
> 
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: Tuesday, 20 June 2023 10:38
> To: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>; Reece Middleton 
> <Reece.Middleton at ricoh-europe.com>
> Subject: RE: CH Indonesia INC00002221472
> 
> This message was sent from an external source. Please be careful 
> opening attachments/links or replying to sources you don't know.
> 
> Dear Heather,
> 
> I am waiting for the same information from the partner..they are really 
> slow in respond..
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday:  29th June
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [3]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>
> Sent: Tuesday, June 20, 2023 1:36 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; Reece Middleton 
> <Reece.Middleton at ricoh-europe.com>
> Subject: RE: CH Indonesia INC00002221472
> 
> Hi Patricia Thank you for the update. If the team can update us if the 
> part (Doc feeder) has been ordered and what the expected time of 
> delivery will be please. Thank you Best regards. Heather Petersen 
> Regional Service Desk Incident Manager
> 
> ZjQcmQRYFpfptBannerStart
> 
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
> sender before clicking on any links or attachments.
> 
> ZjQcmQRYFpfptBannerEnd
> 
> Hi Patricia
> 
> Thank you for the update.
> 
> If the team can update us if the part (Doc feeder) has been ordered and 
> what the expected time of delivery will be please.
> 
> Thank you
> 
> Best regards.
> 
> Heather Petersen
> Regional Service Desk Incident Manager
> 
> Annuity and Service
> 
> Heather.petersen at ricoh-europe.com
> 
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: Tuesday, 20 June 2023 06:21
> To: Reece Middleton <Reece.Middleton at ricoh-europe.com>; 
> EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>
> Subject: RE: CH Indonesia INC00002221472
> 
> This message was sent from an external source. Please be careful 
> opening attachments/links or replying to sources you don't know.
> 
> Dear All, good day.
> 
> Please find the below reply from PTM yesterday in YELLOW and it has NOT 
> resolved :
> 
> a. Printing result no minor gradation anymore, status ok for printing
> 
> manufacturing instruction
> 
> PTM : has solve for gradation printing.
> 
> b. Still cannot use for auto feeder for scanning/copying.
> 
> PTM : According the document feeder last update still cannot use and
> 
> this feeder has replaced once time and togather do the
> 
> update firmware, but the feeder cannot use.....we propose to
> 
> re-replace the document feeder and prepare for this.
> 
> This is what I have for now and will continue to fight for an update 
> for today and will share if I heard back from the partner.
> 
> Thanks.
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday:  29th June
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [3]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: Reece Middleton <Reece.Middleton at ricoh-europe.com>
> Sent: Monday, June 19, 2023 8:34 PM
> To: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>; Patricia Foong 
> <Patricia.Foong at ricoh.com.my>
> Subject: RE: CH Indonesia INC00002221472
> 
> Hi @Patricia Foong Swee See can you please advise on the below? Did the 
> engineer fix the scanner on the device? Many thanks Reece Middleton 
> Global Service Manager Service and Annuity Professional Services Ricoh 
> Europe PLC 900 Pavilion Drive
> 
> ZjQcmQRYFpfptBannerStart
> 
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
> sender before clicking on any links or attachments.
> 
> ZjQcmQRYFpfptBannerEnd
> 
> Hi @Patricia Foong Swee See can you please advise on the below? Did the 
> engineer fix the scanner on the device?
> 
> Many thanks
> 
> Reece Middleton
> Global Service Manager
> 
> Service and Annuity
> Professional Services
> 
> Ricoh Europe PLC
> 
> 900 Pavilion Drive
> Northampton, NN4 7YL
> 
> United Kingdom
> 
> Mobile: 07566205637
> 
> Reece.Middleton at Ricoh-Europe.com
> 
> www.ricoh-europe.com [10]
> 
> [5]
> 
> From: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>
> Sent: 19 June 2023 12:32
> To: Reece Middleton <Reece.Middleton at ricoh-europe.com>
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>
> Subject: RE: CH Indonesia INC00002221472
> 
> Hi Reece
> 
> The one in question is W533M450100 - no feedback on this one.
> 
> Cannot scan from the top feeder
> 
> Best regards.
> 
> Heather Petersen
> Regional Service Desk Incident Manager
> 
> Annuity and Service
> 
> Heather.petersen at ricoh-europe.com
> 
> From: Reece Middleton <Reece.Middleton at ricoh-europe.com>
> Sent: Monday, 19 June 2023 10:57
> To: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>
> Subject: RE: CH Indonesia INC00002221472
> 
> Hi Heather,
> 
> Please see the below from the site- is this enough to close in SNOW or 
> do you need further detail?
> 
> * PULMFP002, INC50507677 Smudges fix à batch record with Bar Code 
> printouts clean now (acceptable by Quality)
> * PULMFP008_LOAN, INC50512802 [14] Toner filled, printer can print 
> other document.
> 
> Many thanks
> 
> Reece Middleton
> Global Service Manager
> 
> Service and Annuity
> Professional Services
> 
> Ricoh Europe PLC
> 
> 900 Pavilion Drive
> Northampton, NN4 7YL
> 
> United Kingdom
> 
> Mobile: 07566205637
> 
> Reece.Middleton at Ricoh-Europe.com
> 
> www.ricoh-europe.com [10]
> 
> [5]
> 
> From: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>
> Sent: 19 June 2023 09:44
> To: Reece Middleton <Reece.Middleton at ricoh-europe.com>
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>
> Subject: RE: CH Indonesia INC00002221472
> 
> Hi Reece
> 
> Thank you - what is the resolution comment from Tech - need to updated 
> SNOW what was done to fix error.
> 
> Best regards.
> 
> Heather Petersen
> Regional Service Desk Incident Manager
> 
> Annuity and Service
> 
> Heather.petersen at ricoh-europe.com
> 
> From: Reece Middleton <Reece.Middleton at ricoh-europe.com>
> Sent: Monday, 19 June 2023 09:56
> To: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>
> Subject: RE: CH Indonesia INC00002221472
> 
> Hi Heather,
> 
> Engineer has been on site Thursday and Friday last week, issues have 
> now been fixed- confirmed by site.
> 
> Many thanks
> 
> Reece Middleton
> Global Service Manager
> 
> Service and Annuity
> Professional Services
> 
> Ricoh Europe PLC
> 
> 900 Pavilion Drive
> Northampton, NN4 7YL
> 
> United Kingdom
> 
> Mobile: 07566205637
> 
> Reece.Middleton at Ricoh-Europe.com
> 
> www.ricoh-europe.com [10]
> 
> [5]
> 
> From: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>
> Sent: 19 June 2023 07:41
> To: Reece Middleton <Reece.Middleton at ricoh-europe.com>
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>
> Subject: RE: CH Indonesia INC00002221472
> 
> Hi Reece
> 
> Do we have an update form the tech as yet.
> 
> Thank you
> 
> Best regards.
> 
> Heather Petersen
> Regional Service Desk Incident Manager
> 
> Annuity and Service
> 
> Heather.petersen at ricoh-europe.com
> 
> From: Reece Middleton <Reece.Middleton at ricoh-europe.com>
> Sent: Thursday, 15 June 2023 13:25
> To: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>
> Subject: RE: CH Indonesia INC00002221472
> 
> Hi Heather,
> 
> Please direct any customer queries around Indonesia to me- if you are 
> asked in MS Teams, please tell them that I am managing this and have 
> asked you to tell them to message me directly.
> 
> We are having major issues with the vendor in Indonesia and its not 
> fair for you to take any heat for this.
> 
> Please let me know if there are any problems in the meantime.
> 
> Many thanks
> 
> Reece Middleton
> Global Service Manager
> 
> Service and Annuity
> Professional Services
> 
> Ricoh Europe PLC
> 
> 900 Pavilion Drive
> Northampton, NN4 7YL
> 
> United Kingdom
> 
> Mobile: 07566205637
> 
> Reece.Middleton at Ricoh-Europe.com
> 
> www.ricoh-europe.com [10]
> 
> [5]
> 
> From: EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>
> Sent: 15 June 2023 08:54
> To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Reece 
> Middleton <Reece.Middleton at ricoh-europe.com>
> Subject: RE: CH Indonesia INC00002221472
> 
> Hi Reece
> 
> Kal has raised a concern regarding this INC - I have send numerous 
> emails to the respective assignment groups - we still don't have an ETA
> 
> Best regards.
> 
> Heather Petersen
> Regional Service Desk Incident Manager
> 
> Annuity and Service
> 
> Heather.petersen at ricoh-europe.com
> 
> From: EMEA-RSD-incident-management
> Sent: Thursday, 15 June 2023 09:51
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Subject: RE: CH Indonesia INC00002221472
> 
> Hi Patricia
> 
> I just received this from the client - I have no idea what to tell them
> 
> Best regards.
> 
> Heather Petersen
> Regional Service Desk Incident Manager
> 
> Annuity and Service
> 
> Heather.petersen at ricoh-europe.com
> 
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: Thursday, 15 June 2023 03:19
> To: idris at moderndatasolusi.com
> Cc: Henry Sutanto <henry.sutanto at moderndatasolusi.com>; soenwono 
> <soenwono at moderndatasolusi.com>; EMEA-RSD-incident-management 
> <EMEA-RSD-incident-management at ricoh-europe.com>; 
> helpdesk at moderndatasolusi.com; yan at moderndatasolusi.com; Ely Rosa 
> <ely.rosa at moderndatasolusi.com>; Reece Middleton 
> <Reece.Middleton at ricoh-europe.com>; #haleon-imacd 
> <haleon-imacd at ricoh-europe.com>
> Subject: RE: CH Indonesia INC00002221472
> 
> This message was sent from an external source. Please be careful 
> opening attachments/links or replying to sources you don't know.
> 
> Thank you Pak Idris for your support in this incident ticket.
> 
> I wonder why PTM service is not checking their email (I would assume 
> they are not) as we do not receive any respond if this incident been 
> attended..
> 
> We need to send chaser in order to obtain an update which I do not 
> think that is the right and practical way.
> 
> When Sun Sun is OOO, no one is taking accounting and responsibilities 
> to update the situation and we are in the dark!
> 
> Kindly look into your responsiveness and be more attentive especially 
> when come to incident tickets where printer is not working well and 
> impacted customer's operation.
> 
> May I expect an update from PTM today, before noon if tickets been 
> resolved and update in SGD portal.
> 
> Thank you for all your attention and support.
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday:  29th June
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [3]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: idris at moderndatasolusi.com <idris at moderndatasolusi.com>
> Sent: Thursday, June 15, 2023 4:04 AM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Cc: Henry Sutanto <henry.sutanto at moderndatasolusi.com>; soenwono 
> <soenwono at moderndatasolusi.com>; 'EMEA-RSD-incident-management' 
> <EMEA-RSD-incident-management at ricoh-europe.com>; 
> helpdesk at moderndatasolusi.com; yan at moderndatasolusi.com; Ely Rosa 
> <ely.rosa at moderndatasolusi.com>
> Subject: Re: CH Indonesia INC00002221472
> 
> Dear pak HJ. Please update this. . Thanks Idris On 2023-06-14 10: 42, 
> Patricia Foong wrote: > Thank you Pak Henry and all I need to know is 
> WHEN are you sending the > technician to site to fix the problem. > > 
> Today? > > Kindly
> 
> ZjQcmQRYFpfptBannerStart
> 
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
> sender before clicking on any links or attachments.
> 
> ZjQcmQRYFpfptBannerEnd
> 
> Dear pak HJ.
> 
> Please update this..
> 
> Thanks
> 
> Idris
> 
> On 2023-06-14 10:42, Patricia Foong wrote:
> 
>> Thank you Pak Henry and all I need to know is WHEN are you sending the
> 
>> technician to site to fix the problem.
> 
>> 
> 
>> Today?
> 
>> 
> 
>> Kindly confirm and advise the outcome once visit is done.
> 
>> 
> 
>> Thank you.
> 
>> 
> 
>> Advance Leave Notice:  Nil
> 
>> 
> 
>> Public Holiday:  29th June
> 
>> 
> 
>> Thank you.
> 
>> 
> 
>> Patricia Foong
> 
>> Senior Global Account Coordinator
> 
>> Ricoh Global Services Greater Asia Pacific
> 
>> Business Operation Division
> 
>> 
> 
>> Mobile Phone : +6016 410 4493
> 
>> 
> 
>> patricia.foong at ricoh.com.my
> 
>> 
> 
>> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
>> 
> 
>> UG-D6, Level Upper Ground,
> 
>> 
> 
>> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
>> 
> 
>> 40150 Shah Alam, Selangor,
> 
>> 
> 
>> Malaysia.
> 
>> 
> 
>> Service Hotline: 1300 88 8228
> 
>> 
> 
>> Website: www.ricoh.com.my [1] [3]
> 
>> 
> 
>> [4]
> 
>> 
> 
>> _This message together with any attachments is confidential and
> 
>> intended solely for the person or entity to whom it is addressed. It
> 
>> contains information that is confidential and that may be legally
> 
>> privileged. If you are not the intended recipient (or if you have
> 
>> received this message in error), please notify the sender immediately
> 
>> by replying to this message and delete this e-mail (and any other
> 
>> record of it) from your system. Please do not copy or use it for any
> 
>> purpose. Recipient is advised to check this email and any attachments
> 
>> for the presence of trojans or viruses. The company accepts no
> 
>> liability for any damage caused by any virus transmitted by this
> 
>> email._
> 
>> 
> 
>> From: henry.sutanto at moderndatasolusi.com
> 
>> <henry.sutanto at moderndatasolusi.com>
> 
>> Sent: Tuesday, June 13, 2023 7:17 PM
> 
>> To: soenwono <soenwono at moderndatasolusi.com>
> 
>> Cc: Patricia Foong <Patricia.Foong at ricoh.com.my>;
> 
>> 'EMEA-RSD-incident-management'
> 
>> <EMEA-RSD-incident-management at ricoh-europe.com>;
> 
>> helpdesk at moderndatasolusi.com; idris at moderndatasolusi.com;
> 
>> yan at moderndatasolusi.com
> 
>> Subject: Re: CH Indonesia INC00002221472
> 
>> 
> 
>> Pak Soenwono, Noted, tomorrow will send the engineer to check all
> 
>> think. Regards, Henry On 13-06-2023 16: 09, Soenwono wrote: > Hi
> 
>> Helpdesk & Pak Henry, > > Please follow up & assign engineer to fix
> 
>> this problem from Haleon
> 
>> 
> 
>> ZjQcmQRYFpfptBannerStart
> 
>> 
> 
>> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> 
>> sender before clicking on any links or attachments.
> 
>> 
> 
>> ZjQcmQRYFpfptBannerEnd
> 
>> 
> 
>> Pak Soenwono,
> 
>> 
> 
>> Noted, tomorrow will send the engineer to check all think.
> 
>> 
> 
>> Regards,
> 
>> 
> 
>> Henry
> 
>> 
> 
>> On 13-06-2023 16:09, Soenwono wrote:
> 
>> 
> 
>>> Hi Helpdesk & Pak Henry,
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Please follow up & assign engineer to fix this problem from Haleon
> 
>> 
> 
>>> Pulogadung
> 
>> 
> 
>>> 
> 
>> 
> 
>>> INC00002221472
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Indonesia
> 
>> 
> 
>>> 
> 
>> 
> 
>>> 09-06-2023 08:48:05
> 
>> 
> 
>>> 
> 
>> 
> 
>>> W533M450100
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Cannot scan from the top feeder / quality of prints as well (Smudges
> 
>> 
> 
>>> on printing result_
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Thank you
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Regards,
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Soenwono Suprapto | GMA & Direct Dept Head
> 
>> 
> 
>>> 
> 
>> 
> 
>>> T: +62 21-27937489
> 
>> 
> 
>>> 
> 
>> 
> 
>>> F: +62 21-27937486
> 
>> 
> 
>>> 
> 
>> 
> 
>>> M: +62-87771697791
> 
>> 
> 
>>> 
> 
>> 
> 
>>> www.moderndatasolusi.com [2] [1] [1]
> 
>> 
> 
>>> 
> 
>> 
> 
>>> PT MODERN DATA SOLUSI
> 
>> 
> 
>>> 
> 
>> 
> 
>>> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran
> 
>> Lama
> 
>> 
> 
>>> - Jakarta Selatan 12240 [2]
> 
>> 
> 
>>> 
> 
>> 
> 
>>> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> 
>> 
> 
>>> Sent: 12 June 2023 13:21
> 
>> 
> 
>>> To: EMEA-RSD-incident-management
> 
>> 
> 
>>> <EMEA-RSD-incident-management at ricoh-europe.com>; Henry Sutanto
> 
>> 
> 
>>> <henry.sutanto at moderndatasolusi.com>; 'jordy'
> 
>> 
> 
>>> <jordy at moderndatasolusi.com>; soenwono
> 
>> <soenwono at moderndatasolusi.com>
> 
>> 
> 
>>> Cc: idris at moderndatasolusi.com; yan at moderndatasolusi.com
> 
>> 
> 
>>> Subject: RE: CH Indonesia INC00002221472
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Dear Pak Henry and Sun Sun, good day.
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Please advise when can an engineer/technician can be dispatched to
> 
>> 
> 
>>> resolve this incident ticket by return email.
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Do update in SDG portal when ticket been resolved.
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Thank you.
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Advance Leave Notice:  Nil
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Public Holiday:  29th June
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Thank you.
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Patricia Foong
> 
>> 
> 
>>> Senior Global Account Coordinator
> 
>> 
> 
>>> Ricoh Global Services Greater Asia Pacific
> 
>> 
> 
>>> Business Operation Division
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Mobile Phone : +6016 410 4493
> 
>> 
> 
>>> 
> 
>> 
> 
>>> patricia.foong at ricoh.com.my
> 
>> 
> 
>>> 
> 
>> 
> 
>>> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
>> 
> 
>>> 
> 
>> 
> 
>>> UG-D6, Level Upper Ground,
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
>> 
> 
>>> 
> 
>> 
> 
>>> 40150 Shah Alam, Selangor,
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Malaysia.
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Service Hotline: 1300 88 8228
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Website: www.ricoh.com.my [1] [2] [3]
> 
>> 
> 
>>> 
> 
>> 
> 
>>> [4]
> 
>> 
> 
>>> 
> 
>> 
> 
>>> _This message together with any attachments is confidential and
> 
>> 
> 
>>> intended solely for the person or entity to whom it is addressed. It
> 
>> 
> 
>>> contains information that is confidential and that may be legally
> 
>> 
> 
>>> privileged. If you are not the intended recipient (or if you have
> 
>> 
> 
>>> received this message in error), please notify the sender
> 
>> immediately
> 
>> 
> 
>>> by replying to this message and delete this e-mail (and any other
> 
>> 
> 
>>> record of it) from your system. Please do not copy or use it for any
> 
>> 
> 
>>> purpose. Recipient is advised to check this email and any
> 
>> attachments
> 
>> 
> 
>>> for the presence of trojans or viruses. The company accepts no
> 
>> 
> 
>>> liability for any damage caused by any virus transmitted by this
> 
>> 
> 
>>> email._
> 
>> 
> 
>>> 
> 
>> 
> 
>>> From: EMEA-RSD-incident-management
> 
>> 
> 
>>> <EMEA-RSD-incident-management at ricoh-europe.com>
> 
>> 
> 
>>> Sent: Monday, June 12, 2023 2:11 PM
> 
>> 
> 
>>> To: Henry Sutanto <henry.sutanto at moderndatasolusi.com>; 'jordy'
> 
>> 
> 
>>> <jordy at moderndatasolusi.com>; soenwono
> 
>> 
> 
>>> <soenwono at moderndatasolusi.com>; Patricia Foong
> 
>> 
> 
>>> <Patricia.Foong at ricoh.com.my>
> 
>> 
> 
>>> Subject: CH Indonesia INC00002221472
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Dear team Kindly advice below when engineer will be onsite please .
> 
>> 2
> 
>> 
> 
>>> Faults reported : Cannot scan from the top feeder / quality of
> 
>> prints
> 
>> 
> 
>>> as well (Smudges on printing result_ INC00002221472 Indonesia
> 
>> 
> 
>>> 09-06-2023 08: 48: 05 W533M450100 Thank
> 
>> 
> 
>>> 
> 
>> 
> 
>>> ZjQcmQRYFpfptBannerStart
> 
>> 
> 
>>> 
> 
>> 
> 
>>> CAUTION: This Email is from an EXTERNAL source. Ensure you trust
> 
>> this
> 
>> 
> 
>>> sender before clicking on any links or attachments.
> 
>> 
> 
>>> 
> 
>> 
> 
>>> ZjQcmQRYFpfptBannerEnd
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Dear team
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Kindly advice below when engineer will be onsite please .
> 
>> 
> 
>>> 
> 
>> 
> 
>>> 2 Faults reported : Cannot scan from the top feeder / quality of
> 
>> 
> 
>>> prints as well (Smudges on printing result_
> 
>> 
> 
>>> 
> 
>> 
> 
>>> INC00002221472
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Indonesia
> 
>> 
> 
>>> 
> 
>> 
> 
>>> 09-06-2023 08:48:05
> 
>> 
> 
>>> 
> 
>> 
> 
>>> W533M450100
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Thank you
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Best regards.
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Heather Petersen
> 
>> 
> 
>>> Regional Service Desk Incident Manager
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Annuity and Service
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Heather.petersen at ricoh-europe.com
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Ricoh Europe Holdings PLC is a company registered in England, under
> 
>> 
> 
>>> company number 06273215, with a registered office at 20 Triton
> 
>> Street,
> 
>> 
> 
>>> London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is
> 
>> 
> 
>>> operated by: (i) Ricoh Europe PLC, a company registered in England
> 
>> 
> 
>>> under company number 00720944, with a registered office at 20 Triton
> 
>> 
> 
>>> Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered
> 
>> 
> 
>>> in England under company number 01271033, with a registered office
> 
>> at
> 
>> 
> 
>>> Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii)
> 
>> Ricoh
> 
>> 
> 
>>> Capital Limited, a company registered in England under company
> 
>> number
> 
>> 
> 
>>> 03001351, with a registered office at 20 Triton Street, London, NW1
> 
>> 
> 
>>> 3BF Please consider the environment before printing this e-mail
> 
>> 
> 
>>> 
> 
>> 
> 
>>> Links:
> 
>> 
> 
>>> ------
> 
>> 
> 
>>> [1] http://www.moderndatasolusi.com/
> 
>> 
> 
>>> [2] https://goo.gl/maps/ta17fqnTWbL2
> 
>> 
> 
>>> [3] http://www.ricoh.com.my/
> 
>> 
> 
>>> [4] https://www.ricoh.com.my/
> 
>> 
> 
>> 
> 
>> Links:
> 
>> ------
> 
>> [1] http://www.moderndatasolusi.com [2]
> 
>> [2] http://www.ricoh.com.my [1]
> 
>> [3] http://www.ricoh.com.my/
> 
>> [4] https://www.ricoh.com.my/
> 
> Ricoh Europe Holdings PLC is a company registered in England, under 
> company number 06273215, with a registered office at 20 Triton Street, 
> London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is 
> operated by: (i) Ricoh Europe PLC, a company registered in England 
> under company number 00720944, with a registered office at 20 Triton 
> Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in 
> England under company number 01271033, with a registered office at 
> Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh 
> Capital Limited, a company registered in England under company number 
> 03001351, with a registered office at 20 Triton Street, London, NW1 3BF 
> Please consider the environment before printing this e-mail


Links:
------
[1] http://www.ricoh.com.my/
[2] http://www.moderndatasolusi.com/
[3] https://www.ricoh.com.my/
[4] https://goo.gl/maps/ta17fqnTWbL2
[5] http://www.ricoh.co.uk/
[6] http://www.linkedin.com/company/ricoh-uk/%3femail-sig
[7] https://twitter.com/RicohUK/?email-sig
[8] http://www.youtube.com/user/ricohukie/%3femail-sig
[9] http://transform.ricoh.co.uk/?email-sig
[10] http://www.ricoh-europe.com/
[11] http://www.facebook.com/ricoheurope
[12] http://www.twitter.com/ricoheurope
[13] http://www.youtube.com/ricoheurope
[14] 
https://urldefense.com/v3/__https:/haleon.service-now.com/nav_to.do?uri=*2Fincident.do*3Fsys_id*3D7b724a2f1bdf21500066ddb2b24bcbfd*26sysparm_record_list*3Dassignment_group.nameSTARTSWITHricoh*5Elocation*3Dde4c7ef5db1414906233d25cd39619a5*5EORDERBYDESCsys_created_on*26sysparm_record_row*3D1*26sysparm_record_rows*3D17*26sysparm_record_target*3Dincident*26sysparm_view*3DDefault*26sysparm_view_forced*3Dtrue__;JSUlJSUlJSUlJSUlJSUlJSUl!!GvzVCYuJGt9n3SM!-hbHlyqF29VOH5m5HKgLNcs33r7qvmyxtMj2hhNfjGSSk76K_WePUse7ZkoJcn0wKL80ATLk018Goo9zfRyWodczo3Cfb9w$
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