[It.team] Infineon Batam - IFX Incidents rejected by Ricoh system via SDG

[Soenwono]

Hi Willam Wong,

I checked with my service team and we don't receive any incident ticket from
SDG Portal.

>From our side, We are also not sure why.

 

Hi Mabel,

>From what we know is this SDG setting comes from Global and we are only
users. Can you check and advise please.

 

Thank you. 

 

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

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From: William.Wong at infineon.com <William.Wong at infineon.com> 
Sent: Tuesday, July 25, 2023 3:54 PM
To: Mabel_Seow at rapp.ricoh.com; soenwono at moderndatasolusi.com
Cc: yofane at infineon.com; Ramesh.Singh at infineon.com;
ChiapNgee.Khoo at infineon.com; Michael.Fritz at infineon.com
Subject: Infineon Batam - IFX Incidents rejected by Ricoh system via SDG

 

Hi Mabel, Pak Soen,

 

We just found out that our Infineon incident ticket sent to Ricoh System via
the SDG (service desk gateway) on issues pertaining to Ricoh MFP was being
rejected by the Ricoh System.

I am not sure why it is so as we already confirmed that it was working
previously in our previous meetings. The only thing I can think of is that
the current fleet expires on Sept-2023 while the Work Order could have
expired earlier. The SDG dates set for Batam may be following the Work
Order.

 

Can you please check on this matter on your side and rectify it?

It is important that we get this fixed as we rely on this to inform Ricoh of
issues from IFX.

 

This is the error we got from the Ricoh system:

Ricoh API - HTTP Code: 201 Created status: error status_message:
error_message: Error: u_cmdb_ci E154M250196 is unknown in ricoheurope.;
Target record not found

 

>From the Ricoh system - It seems the error is that the serial number is
unknown. But we have the physical MFP in Batam.

 

Thanks.

 

William Wong

 

Infineon Technologies Asia Pacific Pte. Ltd.

Senior Manager Workplace Services

IFAP IT OS WP OA PA 

Office: +65 6876 3790

Mobile: +65 9753 9063

Fax: +65 6876 3734

 <mailto:William.Wong at infineon.com> William.Wong at infineon.com

 

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Singapore 349282

Singapore

 

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