[It.team] FW: Action Required: Secure Print Software Update for Ricoh printers

Fri Jul 28 12:31:52 UTC 2023

Hi Helpdesk,

Tolong assign teknisi ke Amazon hari Senin untuk setting / relocating card
reader. Panduan dan instruksi terlampir

Thank you. 

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29,
Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240

From: Andriano, Rudi <andriaru at amazon.id> 
Sent: 28 July 2023 11:38
To: Woods, John [C] <johwo at amazon.com>
Cc: soenwono <soenwono at moderndatasolusi.com>
Subject: RE: Action Required: Secure Print Software Update for Ricoh
printers

Hi John, 

Is this activity has been completed? Because we have problem with the
printer badge, if the activity completed without ticket or notification
please do rollback.

On Jul 26, 2023 02:48, "Woods, John [C]" <johwo at amazon.com
<mailto:johwo at amazon.com> > wrote:

Hello Soenwono.

Can you reply to Rudi with the name of the Service Tech that we will be
sending on Thursday morning?

Thank you.

John

John Woods |Global Service Delivery Manager | Ricoh USA @ Amazon

johwo at amazon.com <mailto:johwo at amazon.com>  |  john.woods at ricoh-usa.com
<mailto:john.woods at ricoh-usa.com>  | M: 206-743-7989

From: Andriano, Rudi <andriaru at amazon.id <mailto:andriaru at amazon.id> > 
Sent: Monday, July 24, 2023 8:41 PM
To: Woods, John [C] <johwo at amazon.com <mailto:johwo at amazon.com> >
Cc: soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> >; Cravens, William [C]
<cravewil at amazon.com <mailto:cravewil at amazon.com> >; Castillo (EE), Sergio
<sercasts at amazon.com <mailto:sercasts at amazon.com> >; Grenier, Nicholas [C]
<ngrenier at amazon.com <mailto:ngrenier at amazon.com> >; Powell, Patience [C]
<patienp at amazon.com <mailto:patienp at amazon.com> >; Johnson, Dave [C]
<jhdave at amazon.com <mailto:jhdave at amazon.com> >; cis-print-team
<cis-print-team at amazon.com <mailto:cis-print-team at amazon.com> >
Subject: Re: Action Required: Secure Print Software Update for Ricoh
printers

Hi John,

Thank You for your information, may I have the name of Service Technician?
I need to register them to enter AMZ Building. 

Best Regards,
Rudi Andriano 

From: "Woods, John [C]" <johwo at amazon.com <mailto:johwo at amazon.com> >
Date: Monday, 24 July 2023 23.58
To: "Andriano, Rudi" <andriaru at amazon.id <mailto:andriaru at amazon.id> >
Cc: soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> >, "<'William Cravens'>", "Cravens,
William [C]" <cravewil at amazon.com <mailto:cravewil at amazon.com> >, "<'Rose
Stark'>", "<'Eric Darnell'>", "Castillo (EE), Sergio" <sercasts at amazon.com
<mailto:sercasts at amazon.com> >, "<'Chris Read'>", "Woods, John [C]"
<johwo at amazon.com <mailto:johwo at amazon.com> >, "<'Nicholas Grenier'>",
"Grenier, Nicholas [C]" <ngrenier at amazon.com <mailto:ngrenier at amazon.com> >,
"<'Patience Powell'>", "Powell, Patience [C]" <patienp at amazon.com
<mailto:patienp at amazon.com> >, "Johnson, Dave [C]" <jhdave at amazon.com
<mailto:jhdave at amazon.com> >, cis-print-team <cis-print-team at amazon.com
<mailto:cis-print-team at amazon.com> >
Subject: Action Required: Secure Print Software Update for Ricoh printers

Hello Rudi.

I hope this message finds you well and in good spirit.

Ricoh has been asked to update the printers at CGK13 to Secure Print. We
will update the printers to Secure Print on Thursday July 27 at 9:00 AM
local time. 

While we are able to perform 99% of the update remotely we do need to send a
Ricoh Service Technician to change the port the badge reader is connected
and your assistance with testing once the devices are updated. We have
scheduled the Service Technician for the same time - Thursday July 27 at
9:00 AM 

To make users aware of this update please place a copy of  the attached sign
on each printer the evening before to notify users. Downtime should be
minimal. Additional information on Secure Print can be found on
it.amazon.com/simpleprint  

Please let our team know if you have any questions or concerns. We are
looking forward to upgrading your devices!

Best regards,

John

John Woods |Global Service Delivery Manager | Ricoh USA @ Amazon

johwo at amazon.com <mailto:johwo at amazon.com>  |  john.woods at ricoh-usa.com
<mailto:john.woods at ricoh-usa.com>  | M: 206-743-7989

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