[It.team] [EXT] Re: CHEMOURS | RE: Scan-To-Email on Ricoh device outside of Corporate Network
idris at moderndatasolusi.com
idris at moderndatasolusi.com
Tue Jun 20 10:14:30 UTC 2023
Dear pak Erik, dan tim.
Thanks untuk supportnya. Good.
salam,
Idris
On 2023-06-20 16:59, erik at moderndatasolusi.com wrote:
> Dear Pak Idris & Pak Soen
>
> Tekait Problem Scan to Email Chemours hari ini sudah Done,
>
> Hasil Analisa masalah, ada 3 Opsi yang sudah kita sounding ke Local
> Chemours :
>
> 1. Menggunnakan SMTP Provider (CBN) : Kendalanya email bisa terkirim
> ke gmail/yahoo tetapi tidak bisa
>
> Masuk ke email internal Chemours (bisa diatasi jika server mail
> Chemours membuka akses)
>
> 2. Menggunakan SMTP server mail Chemours : Kendalanya harus setting
> password setiap bulan
>
> 3. Menggunakan SMTP Gmail kita : Kendalanya nama pengirim adalah email
> gmail kita (smtp.ricoh1 at gmail.com)
>
> Dalam Hal ini, Local Chemours sudah acc menggunakan Opsi nomer 3
>
> Terima Kasih @irwinsyah90 at gmail.com atas supportnya,
>
> Sekian informasinya Pak,
>
> Terima kasih
>
> -----Original Message-----
> From: idris at moderndatasolusi.com <idris at moderndatasolusi.com>
> Sent: 01 June 2023 11:42
> To: Ted Tan <Ted.Tan at ricoh.com.my>; Erik <erik at moderndatasolusi.com>;
> supriatna at moderndatasolusi.com
> Cc: soenwono <soenwono at moderndatasolusi.com>; Passion Smith
> <passion.smith at ricoh-usa.com>; helpdesk at moderndatasolusi.com; 'Yan
> Budiman' <yan at moderndatasolusi.com>
> Subject: Re: [EXT] Re: CHEMOURS | RE: Scan-To-Email on Ricoh device
> outside of Corporate Network
>
> Dear pak Erik,
>
> the issue regarding scan to email for Chemours already done?
>
> Thanks
>
> Idris
>
> On 2023-05-31 08:02, Ted Tan wrote:
>
>> Hi Idris
>
>>
>
>> This is for Chemours, the scan to email doesn’t work.
>
>>
>
>> I have not heard back from Soenwono and the service team after
> several
>
>> follow up emails sent. Could you please look into this urgently and
>
>> get back?
>
>>
>
>> Ted Tan
>
>>
>
>> Regional Service Delivery Manager
>
>>
>
>> Ricoh Global Services Greater Asia Pacific Business Operation
> Division
>
>>
>
>> RICOH (Malaysia) Sdn Bhd (10078-W)
>
>>
>
>> UG-D6, Level Upper Ground,
>
>>
>
>> Utropolis Suites 2,
>
>>
>
>> Jalan Kontraktor U1/14,
>
>>
>
>> 40150 Shah Alam, Selangor Darul Ehsan
>
>>
>
>> Cell : (019) 2739422
>
>>
>
>> ted.tan at ricoh.com.my
>
>>
>
>> From: Ted Tan
>
>> Sent: Monday, May 29, 2023 8:35 AM
>
>> To: Soenwono <soenwono at moderndatasolusi.com>
>
>> Cc: Passion Smith <Passion.Smith at ricoh-usa.com>;
>
>> helpdesk at moderndatasolusi.com; 'Yan Budiman'
>
>> <yan at moderndatasolusi.com>; supriatna at moderndatasolusi.com
>
>> Subject: RE: [EXT] Re: CHEMOURS | RE: Scan-To-Email on Ricoh device
>
>> outside of Corporate Network
>
>>
>
>> Hi Soenwono
>
>>
>
>> Could you please provide an update on priority? We requested an
> onsite
>
>> visit since the 17th May.
>
>>
>
>> Ted Tan
>
>>
>
>> Regional Service Delivery Manager
>
>>
>
>> Ricoh Global Services Greater Asia Pacific Business Operation
> Division
>
>>
>
>> RICOH (Malaysia) Sdn Bhd (10078-W)
>
>>
>
>> UG-D6, Level Upper Ground,
>
>>
>
>> Utropolis Suites 2,
>
>>
>
>> Jalan Kontraktor U1/14,
>
>>
>
>> 40150 Shah Alam, Selangor Darul Ehsan
>
>>
>
>> Cell : (019) 2739422
>
>>
>
>> ted.tan at ricoh.com.my
>
>>
>
>> From: Soenwono <soenwono at moderndatasolusi.com>
>
>> Sent: Thursday, May 25, 2023 8:47 PM
>
>> To: Ted Tan <Ted.Tan at ricoh.com.my>
>
>> Cc: Passion Smith <passion.smith at ricoh-usa.com>;
>
>> helpdesk at moderndatasolusi.com; 'Yan Budiman'
>
>> <yan at moderndatasolusi.com>; supriatna at moderndatasolusi.com
>
>> Subject: RE: [EXT] Re: CHEMOURS | RE: Scan-To-Email on Ricoh device
>
>> outside of Corporate Network
>
>>
>
>> Hi Helpdesk, Can you please share the updates of specific email
> server
>
>> and IP settings and configure it to the printer Thank you Regards,
>
>> Soenwono Suprapto | GMA & Direct Dept Head T: +62 21-27937489F: +62
>
>> 21-27937486M: +62-87771697791www. moderndatasolusi. com
>
>>
>
>> ZjQcmQRYFpfptBannerStart
>
>>
>
>> CAUTION: This Email is from an EXTERNAL source. Ensure you trust
> this
>
>> sender before clicking on any links or attachments.
>
>>
>
>> ZjQcmQRYFpfptBannerEnd
>
>>
>
>> Hi Helpdesk,
>
>>
>
>> Can you please share the updates of specific email server and IP
>
>> settings and configure it to the printer
>
>>
>
>> Thank you
>
>>
>
>> Regards,
>
>>
>
>> Soenwono Suprapto | GMA & Direct Dept Head
>
>>
>
>> T: +62 21-27937489
>
>>
>
>> F: +62 21-27937486
>
>>
>
>> M: +62-87771697791
>
>>
>
>> www.moderndatasolusi.com [1] [1]
>
>>
>
>> PT MODERN DATA SOLUSI
>
>>
>
>> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran
> Lama
>
>> - Jakarta Selatan 12240 [2]
>
>>
>
>> From: Ted Tan <Ted.Tan at ricoh.com.my>
>
>> Sent: 25 May 2023 15:40
>
>> To: soenwono <soenwono at moderndatasolusi.com>
>
>> Cc: Passion Smith <passion.smith at ricoh-usa.com>;
>
>> helpdesk at moderndatasolusi.com; 'Yan Budiman'
>
>> <yan at moderndatasolusi.com>; supriatna at moderndatasolusi.com
>
>> Subject: RE: [EXT] Re: CHEMOURS | RE: Scan-To-Email on Ricoh device
>
>> outside of Corporate Network
>
>>
>
>> Hi Soenwono
>
>>
>
>> Can you pls share the site visit report?
>
>>
>
>> Ted Tan
>
>>
>
>> Regional Service Delivery Manager
>
>>
>
>> Ricoh Global Services Greater Asia Pacific Business Operation
> Division
>
>>
>
>> RICOH (Malaysia) Sdn Bhd (10078-W)
>
>>
>
>> UG-D6, Level Upper Ground,
>
>>
>
>> Utropolis Suites 2,
>
>>
>
>> Jalan Kontraktor U1/14,
>
>>
>
>> 40150 Shah Alam, Selangor Darul Ehsan
>
>>
>
>> Cell : (019) 2739422
>
>>
>
>> ted.tan at ricoh.com.my
>
>>
>
>> From: Soenwono <soenwono at moderndatasolusi.com>
>
>> Sent: Wednesday, May 17, 2023 11:00 AM
>
>> To: Ted Tan <Ted.Tan at ricoh.com.my>
>
>> Cc: Passion Smith <passion.smith at ricoh-usa.com>;
>
>> helpdesk at moderndatasolusi.com; 'Yan Budiman'
>
>> <yan at moderndatasolusi.com>; supriatna at moderndatasolusi.com
>
>> Subject: RE: [EXT] Re: CHEMOURS | RE: Scan-To-Email on Ricoh device
>
>> outside of Corporate Network
>
>>
>
>> Hi Ted, Sorry I overlooked your email. we will schedule the engineer
>
>
>> to visit the site ya. Only check the specific email server & IP
>
>> settings or do you need my engineer to do other things? Hi Helpdesk,
>
>
>> Please urgently dispatch a field engineer
>
>>
>
>> ZjQcmQRYFpfptBannerStart
>
>>
>
>> CAUTION: This Email is from an EXTERNAL source. Ensure you trust
> this
>
>> sender before clicking on any links or attachments.
>
>>
>
>> ZjQcmQRYFpfptBannerEnd
>
>>
>
>> Hi Ted,
>
>>
>
>> Sorry I overlooked your email. we will schedule the engineer to
> visit
>
>> the site ya.
>
>>
>
>> Only check the specific email server & IP settings or do you need my
>
>
>> engineer to do other things?
>
>>
>
>> Hi Helpdesk,
>
>>
>
>> Please urgently dispatch a field engineer to work with Chemours
> Local
>
>> IT to check the specific email server and IP settings and configure
> it
>
>> to the printer. Please share the status report after the site visit.
>
>>
>
>> Thank you.
>
>>
>
>> Regards,
>
>>
>
>> Soenwono Suprapto | GMA & Direct Dept Head
>
>>
>
>> T: +62 21-27937489
>
>>
>
>> F: +62 21-27937486
>
>>
>
>> M: +62-87771697791
>
>>
>
>> www.moderndatasolusi.com [1] [1]
>
>>
>
>> PT MODERN DATA SOLUSI
>
>>
>
>> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran
> Lama
>
>> - Jakarta Selatan 12240 [2]
>
>>
>
>> From: Ted Tan <Ted.Tan at ricoh.com.my>
>
>> Sent: 17 May 2023 7:45
>
>> To: Lu Wang <Lu.Wang1 at cn.ricoh.com>; soenwono
>
>> <soenwono at moderndatasolusi.com>
>
>> Cc: Passion Smith <passion.smith at ricoh-usa.com>
>
>> Subject: RE: [EXT] Re: CHEMOURS | RE: Scan-To-Email on Ricoh device
>
>> outside of Corporate Network
>
>>
>
>> Hi Luna, Soenwono,
>
>>
>
>> This is for Chemours SMTP setup required for Indonesia and China.
>
>>
>
>> RUS Application Specialist provided the link below and recommended
> to
>
>> send a qualified field engineer that has the knowledge to configure
>
>> MFP/Printer to the O365 email account.
>
>>
>
>> How to set up a multifunction device or application to send email
>
>> using Microsoft 365 or Office 365 [3]
>
>>
>
>> Device or Application setting
>
>>
>
>> Value
>
>>
>
>> Server/smart host
>
>>
>
>> smtp.office365.com
>
>>
>
>> Port
>
>>
>
>> Port 587 (recommended) or port 25
>
>>
>
>> TLS/StartTLS
>
>>
>
>> Enabled
>
>>
>
>> Username/email address and password
>
>>
>
>> Enter the sign-in credentials of the hosted mailbox being used
>
>>
>
>> @soenwono, please share with me the status of the site visit? Email
>
>> sent dated 1st March 23.
>
>>
>
>> @Lu Wang, Referring to the email sent, the below is the SMTP
> settings.
>
>> Could you please reach out to Milo Zhang (China) to get the
> device’s
>
>> Serial Number and schedule for engineer visit?
>
>>
>
>> Ted Tan
>
>>
>
>> Regional Service Delivery Manager
>
>>
>
>> Ricoh Global Services Greater Asia Pacific Business Operation
> Division
>
>>
>
>> RICOH (Malaysia) Sdn Bhd (10078-W)
>
>>
>
>> UG-D6, Level Upper Ground,
>
>>
>
>> Utropolis Suites 2,
>
>>
>
>> Jalan Kontraktor U1/14,
>
>>
>
>> 40150 Shah Alam, Selangor Darul Ehsan
>
>>
>
>> Cell : (019) 2739422
>
>>
>
>> ted.tan at ricoh.com.my
>
>>
>
>> From: Ted Tan <Ted.Tan at ricoh.com.my>
>
>> Sent: Tuesday, May 16, 2023 7:37 AM
>
>> To: Tso, Jerry <Jerry.Tso at chemours.com>; Monika Rzemek
>
>> <Monika.Rzemek at ricoh-europe.com>; George Prolic
>
>> <george.prolic at ricoh-usa.com>; DL-RUS-RAC - SED Application Admins
>
>> <SEDAppAdmins at ricoh-usa.com>
>
>> Cc: Lin, Jase <Jase.Lin at chemours.com>; Kang, Daewi
>
>> <Dave.Kang at chemours.com>; Xia, Randy <Randy.Xia at chemours.com>; Wong,
>
>
>> Jane <Jane.Wong at chemours.com>; WILSON, KEITH A
>
>> <keith.a.wilson at chemours.com>; Voogd, John W
>
>> <John-Willem.Voogd at chemours.com>; Passion Smith
>
>> <passion.smith at ricoh-usa.com>
>
>> Subject: Re: [EXT] Re: CHEMOURS | RE: Scan-To-Email on Ricoh device
>
>> outside of Corporate Network
>
>>
>
>> Hi Jerry,
>
>>
>
>> Thank you for the feedback. For technical questions, I am adding
>
>> @DL-RUS-RAC - SED Application Admins team to provide further
> guidance.
>
>>
>
>>
>
>> Ted Tan
>
>>
>
>> Regional Service Delivery Manager
>
>>
>
>> Ricoh Global Services Greater Asia Pacific Business Operation
> Division
>
>>
>
>> RICOH (Malaysia) Sdn Bhd (10078-W)
>
>>
>
>> UG-D6, Level Upper Ground,
>
>>
>
>> Utropolis Suites 2,
>
>>
>
>> Jalan Kontraktor U1/14,
>
>>
>
>> 40150 Shah Alam, Selangor Darul Ehsan
>
>>
>
>> Cell : (019) 2739422
>
>>
>
>> ted.tan at ricoh.com.my
>
>>
>
>> -------------------------
>
>>
>
>> From: Tso, Jerry <Jerry.Tso at chemours.com>
>
>> Sent: Monday, May 15, 2023 7:17:30 PM
>
>> To: Ted Tan <Ted.Tan at ricoh.com.my>; Monika Rzemek
>
>> <Monika.Rzemek at ricoh-europe.com>; George Prolic
>
>> <george.prolic at ricoh-usa.com>
>
>> Cc: Lin, Jase <Jase.Lin at chemours.com>; Kang, Daewi
>
>> <Dave.Kang at chemours.com>; Xia, Randy <Randy.Xia at chemours.com>; Wong,
>
>
>> Jane <Jane.Wong at chemours.com>; WILSON, KEITH A
>
>> <keith.a.wilson at chemours.com>; Voogd, John W
>
>> <John-Willem.Voogd at chemours.com>
>
>> Subject: RE: [EXT] Re: CHEMOURS | RE: Scan-To-Email on Ricoh device
>
>> outside of Corporate Network
>
>>
>
>> Hi Ted, Thank you for the feedback. I tested with
> smtp. office365. com
>
>> and a Chemours Microsoft account without success. For security
>
>> reasons, the Chemours security team decided not to disable
>
>> authentication for specific accounts, but to try
>
>>
>
>> ZjQcmQRYFpfptBannerStart
>
>>
>
>> CAUTION: This Email is from an EXTERNAL source. Ensure you trust
> this
>
>> sender before clicking on any links or attachments.
>
>>
>
>> ZjQcmQRYFpfptBannerEnd
>
>>
>
>> Hi Ted,
>
>>
>
>> Thank you for the feedback.
>
>>
>
>> I tested with smtp.office365.com and a Chemours Microsoft account
>
>> without success.
>
>>
>
>> For security reasons, the Chemours security team decided not to
>
>> disable authentication for specific accounts, but to try to add
>
>> application registration in Azure.
>
>>
>
>> I wonder if you can give guidelines or suggestions on how to set up
>
>> Azure app registration for Ricoh devices?
>
>>
>
>>
> https://learn.microsoft.com/en-us/azure/active-directory/develop/quick
> [2]
>
>> start-register-app
>
>>
>
>>
>
>> Quickstart: Register and expose a web API - Microsoft Entra |
>
>> Microsoft Learn [4]
>
>>
>
>> Jerry
>
>>
>
>> From: Ted Tan <Ted.Tan at ricoh.com.my>
>
>> Sent: Thursday, April 20, 2023 7:47 AM
>
>> To: Zhang, Milo <Milo.Zhang at chemours.com>
>
>> Cc: Monika Rzemek <Monika.Rzemek at ricoh-europe.com>; Welch, Paula A
>
>> <paula.a.welch at chemours.com>; George Prolic
>
>> <george.prolic at ricoh-usa.com>; Lin, Jase <Jase.Lin at chemours.com>
>
>> Subject: Re: [EXT] Re: CHEMOURS | RE: Scan-To-Email on Ricoh device
>
>> outside of Corporate Network
>
>>
>
>> External email. Confirm links and attachments before opening.
>
>>
>
>> Hi Milo,
>
>>
>
>> On Ricoh side, there is no network blockage, and the settings are
>
>> straightforward. We don't have any documentation or knowledge to how
>
>
>> Chemours SMTP server was setup and network configurations. Suggest
> to
>
>> log a case to the product owner, Microsoft to work with your local
> IT.
>
>>
>
>>
>
>> We used smtp.office365.com [5] as SMTP server suggested by Microsoft
>
>
>> (refer to below). It did not work either in ID or CN.
>
>>
>
>> How to set up a multifunction device or application to send email
>
>> using Microsoft 365 or Office 365 [3]
>
>>
>
>> [3]
>
>>
>
>> Device or Application setting [3]
>
>>
>
>> Value [3]
>
>>
>
>> Server/smart host [3]
>
>>
>
>> smtp.office365.com [3]
>
>>
>
>> Port [3]
>
>>
>
>> Port 587 (recommended) or port 25 [3]
>
>>
>
>> TLS/StartTLS [3]
>
>>
>
>> Enabled [3]
>
>>
>
>> Username/email address and password [3]
>
>>
>
>> Enter the sign-in credentials of the hosted mailbox being used [3]
>
>>
>
>> [3]
>
>>
>
>> Thank you for your understanding. [3]
>
>>
>
>> [3]
>
>>
>
>> Ted Tan [3]
>
>>
>
>> Regional Service Delivery Manager [3]
>
>>
>
>> Ricoh Global Services Greater Asia Pacific Business Operation
> Division
>
>>
>
>> [3]
>
>>
>
>> RICOH (Malaysia) Sdn Bhd (10078-W) [3]
>
>>
>
>> UG-D6, Level Upper Ground, [3]
>
>>
>
>> Utropolis Suites 2, [3]
>
>>
>
>> Jalan Kontraktor U1/14, [3]
>
>>
>
>> 40150 Shah Alam, Selangor Darul Ehsan [3]
>
>>
>
>> Cell : (019) 2739422 [3]
>
>>
>
>> ted.tan at ricoh.com.my [3]
>
>>
>
>> [3]
>
>>
>
>> -------------------------
>
>>
>
>> From: Zhang, Milo <Milo.Zhang at chemours.com>
>
>> Sent: Wednesday, April 19, 2023 1:52:17 PM
>
>> To: Ted Tan <Ted.Tan at ricoh.com.my>
>
>> Cc: Monika Rzemek <Monika.Rzemek at ricoh-europe.com>; Welch, Paula A
>
>> <paula.a.welch at chemours.com>; George Prolic
>
>> <george.prolic at ricoh-usa.com>; Lin, Jase <Jase.Lin at chemours.com>
>
>> Subject: RE: [EXT] Re: CHEMOURS | RE: Scan-To-Email on Ricoh device
>
>> outside of Corporate Network
>
>>
>
>> [3]
>
>>
>
>> Hello Ted, Is there any update from your team for a solution? Best
>
>> Regards, Milo From: Zhang, Milo Sent: Thursday, April 13, 2023
> 1: 59
>
>> PM To: Ted Tan <Ted. Tan@ ricoh. com. my> Cc: Monika Rzemek
> <Monika.
>
>> Rzemek@ ricoh-europe. com>; Welch, [3]
>
>>
>
>> ZjQcmQRYFpfptBannerStart [3]
>
>>
>
>> CAUTION: This Email is from an EXTERNAL source. Ensure you trust
> this
>
>> sender before clicking on any links or attachments. [3]
>
>>
>
>> [3]
>
>>
>
>> [3]
>
>>
>
>> ZjQcmQRYFpfptBannerEnd [3]
>
>>
>
>> Hello Ted, [3]
>
>>
>
>> [3]
>
>>
>
>> Is there any update from your team for a solution? [3]
>
>>
>
>> [3]
>
>>
>
>> Best Regards, [3]
>
>>
>
>> Milo [3]
>
>>
>
>> [3]
>
>>
>
>> From: Zhang, Milo
>
>> Sent: Thursday, April 13, 2023 1:59 PM
>
>> To: Ted Tan <Ted.Tan at ricoh.com.my>
>
>> Cc: Monika Rzemek <Monika.Rzemek at ricoh-europe.com>; Welch, Paula A
>
>> <paula.a.welch at chemours.com>; George Prolic
>
>> <george.prolic at ricoh-usa.com>; Lin, Jase <Jase.Lin at chemours.com>
>
>> Subject: RE: [EXT] Re: CHEMOURS | RE: Scan-To-Email on Ricoh device
>
>> outside of Corporate Network
>
>>
>
>> [3]
>
>>
>
>> Hi Ted, [3]
>
>>
>
>> [3]
>
>>
>
>> Thanks for your message. [3]
>
>>
>
>> [3]
>
>>
>
>> Yes, this request is from ID and now we will have same use case in
>
>> China. [3]
>
>>
>
>> [3]
>
>>
>
>> We used smtp.office365.com as SMTP server suggested by Microsoft
>
>> (refer to below). It did not work either in ID or CN. [3]
>
>>
>
>> [3]
>
>>
>
>> How to set up a multifunction device or application to send email
>
>> using Microsoft 365 or Office 365 [3]
>
>>
>
>> [3]
>
>>
>
>> Device or Application setting [3]
>
>>
>
>> Value [3]
>
>>
>
>> Server/smart host [3]
>
>>
>
>> smtp.office365.com [3]
>
>>
>
>> Port [3]
>
>>
>
>> Port 587 (recommended) or port 25 [3]
>
>>
>
>> TLS/StartTLS [3]
>
>>
>
>> Enabled [3]
>
>>
>
>> Username/email address and password [3]
>
>>
>
>> Enter the sign-in credentials of the hosted mailbox being used [3]
>
>>
>
>> [3]
>
>>
>
>> We could see below error message, btw, we could use our service
>
>> account to sign in https://myapps.microsoft.com [3] successfully.
> [3]
>
>>
>
>> [3]
>
>>
>
>> #[dcs_nas(97)]23/04/10 22:50:46 SMTPC: failed to connect smtp
> server.
>
>> ERR:
>
>> #[dcs_nas(97)]23/04/10 22:50:46 SMTPC: SSL Negotiation failed. ERR:
>
>>
>
>> [3]
>
>>
>
>> In our Brussels office, we should have at most only one printer I
>
>> think, and the device is connected to a non-corporate network. [3]
>
>>
>
>> [3]
>
>>
>
>> Best Regards, [3]
>
>>
>
>> Milo [3]
>
>>
>
>> [3]
>
>>
>
>> From: Ted Tan <Ted.Tan at ricoh.com.my>
>
>> Sent: Wednesday, April 12, 2023 8:59 PM
>
>> To: Monika Rzemek <Monika.Rzemek at ricoh-europe.com>; Welch, Paula A
>
>> <paula.a.welch at chemours.com>; George Prolic
>
>> <george.prolic at ricoh-usa.com>; Zhang, Milo
> <Milo.Zhang at chemours.com>;
>
>> Lin, Jase <Jase.Lin at chemours.com>
>
>> Subject: [EXT] Re: CHEMOURS | RE: Scan-To-Email on Ricoh device
>
>> outside of Corporate Network
>
>>
>
>> [3]
>
>>
>
>> External email. Confirm links and attachments before opening. [3]
>
>>
>
>> [3]
>
>>
>
>> Hi Milo, [3]
>
>>
>
>> [3]
>
>>
>
>> The standard SMTP server is smtprelay.p3chem.net which tested
> working
>
>> fine in Chemours corporate network, it follows the approved build
> book
>
>> and went thru pilot testing before rollout to production. [3]
>
>>
>
>> For scan to email outside of corporate network, there maybe local
> SMTP
>
>> server with specific settings which maybe not work in some cases.
> [3]
>
>>
>
>> [3]
>
>>
>
>> Are you referring to Indonesia? In early March, I have requested PT
>
>
>> Modern to dispatch field engineer to work your local IT to configure
>
>
>> the specific SMTP settings,does it work? Throughout the email, you
>
>> mentioned a service account is created for SMTP authentication, does
>
>
>> the local IT checked the SMTP server supports the authentication
>
>> method? Is there any firewall blocking the SMTP server to
> communicate
>
>> to the printer? Otherwise, can you pls tell us what is the error
>
>> message and provide the screenshot here? [3]
>
>>
>
>> [3]
>
>>
>
>> You also mentioned the SMTP settings works with one of the printer
> in
>
>> Belgium, do you know which printer is that so we can take a look the
>
>
>> SMTP settings on that printer? [3]
>
>>
>
>> [3]
>
>>
>
>> Hope to hear back from you soon. [3]
>
>>
>
>> [3]
>
>>
>
>> Thank you. [3]
>
>>
>
>> [3]
>
>>
>
>> Ted Tan [3]
>
>>
>
>> Regional Service Delivery Manager [3]
>
>>
>
>> Ricoh Global Services Greater Asia Pacific Business Operation
> Division
>
>>
>
>> [3]
>
>>
>
>> RICOH (Malaysia) Sdn Bhd (10078-W) [3]
>
>>
>
>> UG-D6, Level Upper Ground, [3]
>
>>
>
>> Utropolis Suites 2, [3]
>
>>
>
>> Jalan Kontraktor U1/14, [3]
>
>>
>
>> 40150 Shah Alam, Selangor Darul Ehsan [3]
>
>>
>
>> Cell : (019) 2739422 [3]
>
>>
>
>> ted.tan at ricoh.com.my [3]
>
>>
>
>> [3]
>
>>
>
>> [3]
>
>>
>
>> -------------------------
>
>>
>
>> From: Monika Rzemek <Monika.Rzemek at ricoh-europe.com>
>
>> Sent: Wednesday, 12 April 2023, 20:10
>
>> To: Welch, Paula A <paula.a.welch at chemours.com>; Ted Tan
>
>> <Ted.Tan at ricoh.com.my>; George Prolic <george.prolic at ricoh-usa.com>
>
>> Subject: CHEMOURS | RE: Scan-To-Email on Ricoh device outside of
>
>> Corporate Network
>
>>
>
>> [3]
>
>>
>
>> Internal Hi Paula, If they question scan to mail settings in Asia
>
>> Pacific region, they have to reach out to Ted Tan and/or George
>
>> Prolic. @Ted Tan @George Prolic could you please assist here, if
>
>> possible? Heard that we had enabled the scan-to-email [3]
>
>>
>
>> ZjQcmQRYFpfptBannerStart [3]
>
>>
>
>> CAUTION: This Email is from an EXTERNAL source. Ensure you trust
> this
>
>> sender before clicking on any links or attachments. [3]
>
>>
>
>> [3]
>
>>
>
>> [3]
>
>>
>
>> ZjQcmQRYFpfptBannerEnd [3]
>
>>
>
>> Internal [3]
>
>>
>
>> [3]
>
>>
>
>> Hi Paula, [3]
>
>>
>
>> [3]
>
>>
>
>> If they question scan to mail settings in Asia Pacific region, they
>
>> have to reach out to Ted Tan and/or George Prolic. [3]
>
>>
>
>> [3]
>
>>
>
>> @Ted Tan @George Prolic could you please assist here, if possible?
> [3]
>
>>
>
>>
>
>> [3]
>
>>
>
>> Heard that we had enabled the scan-to-email on a Ricoh device
>
>> connected in a business service center in Belgium, could you share
>
>> more details on that? [3]
>
>>
>
>> [3]
>
>>
>
>> We have similar use cases in AP for some offices where we do not
> have
>
>> corporate network, we requested a service account but still had
> issue
>
>> to get it work. [3]
>
>>
>
>> [3]
>
>>
>
>> [3]
>
>>
>
>> Kind regards, [3]
>
>>
>
>> [3]
>
>>
>
>> Monika Rzemek [3]
>
>>
>
>> Regional Service Delivery Manager [3]
>
>>
>
>> Ricoh Global Services Europe [3]
>
>>
>
>> [3]
>
>>
>
>> Ricoh Business Services Polska Sp. z o.o. Olivia Business
> Centre Al.
>
>> Grunwaldzka 472C 80-309 Gdansk
>
>>
>
>> Poland [3]
>
>>
>
>> Telephone number: +48 587 338 238 [3]
>
>>
>
>> monika.rzemek at ricoh-europe.com
>
>> www.ricoh-europe.com [4]
>
>>
>
>> [3]
>
>>
>
>> [3]
>
>>
>
>> [3]
>
>>
>
>> _ [3]_
>
>>
>
>> _RICOH Business Services Polska Sp. z o.o. with its registered seat
> at
>
>> Al. Grunwaldzka 472, 80-309 Gdańsk, entered into the register of
>
>> entrepreneurs by the District Court Gdańsk-Północ in Gdańsk, VII
>
>
>> Business Division of the National Court Register under the KRS
> number:
>
>> 0000786406, NIP 584-278-50-62, REGON: 383735584 with share capital
> in
>
>> the amount of 10,000.00 PLN. This message and any attachments may
>
>> contain confidential information for the use of the designated
>
>> recipients named above. If you are not the intended recipient, you
> are
>
>> hereby notified that you have received this communication in error
> and
>
>> that any review, disclosure, dissemination, distribution or copying
> of
>
>> it or its contents is strictly prohibited. If you have received this
>
>
>> communication in error, please notify the sender by return e-mail
> and
>
>> delete and/or destroy all copies of this communication and any
>
>> attachments. [3]_
>
>>
>
>> [3]
>
>>
>
>> [3]
>
>>
>
>> From: Welch, Paula A <paula.a.welch at chemours.com>
>
>> Sent: Wednesday, April 12, 2023 1:55 PM
>
>> To: Monika Rzemek <Monika.Rzemek at ricoh-europe.com>
>
>> Subject: FW: Scan-To-Email on Ricoh device outside of Corporate
>
>> Network
>
>>
>
>> [3]
>
>>
>
>> This message was sent from an external source. Please be careful
>
>> opening attachments/links or replying to sources you don’t know.
> [3]
>
>>
>
>>
>
>> Hi Monika, [3]
>
>>
>
>> Is this something you could answer for me? Question
>
>> below from Milo in Belgium. [3]
>
>>
>
>> [3]
>
>>
>
>> Thank you! [3]
>
>>
>
>> Paula [3]
>
>>
>
>> [3]
>
>>
>
>> [3]
>
>>
>
>> From: Zhang, Milo <Milo.Zhang at chemours.com>
>
>> Sent: Wednesday, April 12, 2023 3:49 AM
>
>> To: Welch, Paula A <paula.a.welch at chemours.com>
>
>> Subject: Scan-To-Email on Ricoh device outside of Corporate Network
>
>>
>
>> [3]
>
>>
>
>> Hi Paula, [3]
>
>>
>
>> [3]
>
>>
>
>> Heard that we had enabled the scan-to-email on a Ricoh device
>
>> connected in a business service center in Belgium, could you share
>
>> more details on that? [3]
>
>>
>
>> [3]
>
>>
>
>> We have similar use cases in AP for some offices where we do not
> have
>
>> corporate network, we requested a service account but still had
> issue
>
>> to get it work. [3]
>
>>
>
>> [3]
>
>>
>
>> Thanks for your advice. [3]
>
>>
>
>> [3]
>
>>
>
>> Best Regards, [3]
>
>>
>
>> Milo [3]
>
>>
>
>> [3]
>
>>
>
>> <="" style=""> [3]
>
>>
>
>> This communication is for use by the intended recipient and contains
>
>
>> information that may be privileged, confidential or copyrighted
> under
>
>> applicable law. If you are not the intended recipient, you are
> hereby
>
>> formally notified that any use, copying or distribution of this
>
>> e-mail, in whole or in part, is strictly prohibited. Please notify
> the
>
>> sender by return e-mail and delete this e-mail from your system.
>
>> Unless explicitly and conspicuously designated as "E-Contract
>
>> Intended”, this e-mail does not constitute a contract offer, a
>
>> contract amendment, or an acceptance of a contract offer. This
> e-mail
>
>> does not constitute a consent to the use of sender's contact
>
>> information for direct marketing purposes or for transfers of data
> to
>
>> third parties. [3]
>
>>
>
>> [3]
>
>>
>
>> https://www.chemours.com/en/email-disclaimer [5] [3]
>
>>
>
>> [3]
>
>>
>
>> Ricoh Europe Holdings PLC is a company registered in England, under
>
>> company number 06273215, with a registered office at 20 Triton
> Street,
>
>> London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is
>
>> operated by: (i) Ricoh Europe PLC, a company registered in England
>
>> under company number 00720944, with a registered office at 20 Triton
>
>
>> Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered
>
>
>> in England under company number 01271033, with a registered office
> at
>
>> Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii)
> Ricoh
>
>> Capital Limited, a company registered in England under company
> number
>
>> 03001351, with a registered office at 20 Triton Street, London, NW1
>
>> 3BF Please consider the environment before printing this e-mail [3]
>
>>
>
>> This communication is for use by the intended recipient and contains
>
>
>> information that may be privileged, confidential or copyrighted
> under
>
>> applicable law. If you are not the intended recipient, you are
> hereby
>
>> formally notified that any use, copying or distribution of this
>
>> e-mail, in whole or in part, is strictly prohibited. Please notify
> the
>
>> sender by return e-mail and delete this e-mail from your system.
>
>> Unless explicitly and conspicuously designated as "E-Contract
>
>> Intended”, this e-mail does not constitute a contract offer, a
>
>> contract amendment, or an acceptance of a contract offer. This
> e-mail
>
>> does not constitute a consent to the use of sender's contact
>
>> information for direct marketing purposes or for transfers of data
> to
>
>> third parties. [3]
>
>>
>
>> [3]
>
>>
>
>> https://www.chemours.com/en/email-disclaimer [5] [3]
>
>>
>
>> [3]
>
>>
>
>> This communication is for use by the intended recipient and contains
>
>
>> information that may be privileged, confidential or copyrighted
> under
>
>> applicable law. If you are not the intended recipient, you are
> hereby
>
>> formally notified that any use, copying or distribution of this
>
>> e-mail, in whole or in part, is strictly prohibited. Please notify
> the
>
>> sender by return e-mail and delete this e-mail from your system.
>
>> Unless explicitly and conspicuously designated as "E-Contract
>
>> Intended”, this e-mail does not constitute a contract offer, a
>
>> contract amendment, or an acceptance of a contract offer. This
> e-mail
>
>> does not constitute a consent to the use of sender's contact
>
>> information for direct marketing purposes or for transfers of data
> to
>
>> third parties. [3]
>
>>
>
>> https://www.chemours.com/en/email-disclaimer [5] [3]
>
>>
>
>> Links:
>
>> ------
>
>> [1] http://www.moderndatasolusi.com/ [6]
>
>> [2] https://goo.gl/maps/ta17fqnTWbL2 [7]
>
>> [3]
>
>>
> https://learn.microsoft.com/en-us/exchange/mail-flow-best-practices/ho
> [8]
>
>>
> w-to-set-up-a-multifunction-device-or-application-to-send-email-using-
>
>>
> microsoft-365-or-office-365#option-3-configure-a-connector-to-send-mai
>
>> l-using-microsoft-365-or-office-365-smtp-relay
>
>> [4]
>
>>
> https://learn.microsoft.com/en-us/azure/active-directory/develop/quick
> [2]
>
>> start-configure-app-expose-web-apis
>
>> [5] http://smtp.office365.com/ [9]
>
> Links:
> ------
> [1] http://www.moderndatasolusi.com
> [2]
> https://learn.microsoft.com/en-us/azure/active-directory/develop/quick
> [3] https://myapps.microsoft.com
> [4] http://www.ricoh-europe.com
> [5] https://www.chemours.com/en/email-disclaimer
> [6] http://www.moderndatasolusi.com/
> [7] https://goo.gl/maps/ta17fqnTWbL2
> [8]
> https://learn.microsoft.com/en-us/exchange/mail-flow-best-practices/ho
> [9] http://smtp.office365.com/
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