[It.team] [EXT] Re: CHEMOURS | RE: Scan-To-Email on Ricoh device outside of Corporate Network
erik at moderndatasolusi.com
erik at moderndatasolusi.com
Tue Jun 20 09:59:01 UTC 2023
Dear Pak Idris & Pak Soen
Tekait Problem Scan to Email Chemours hari ini sudah Done,
Hasil Analisa masalah, ada 3 Opsi yang sudah kita sounding ke Local Chemours :
1. Menggunnakan SMTP Provider (CBN) : Kendalanya email bisa terkirim ke gmail/yahoo tetapi tidak bisa
Masuk ke email internal Chemours (bisa diatasi jika server mail Chemours membuka akses)
2. Menggunakan SMTP server mail Chemours : Kendalanya harus setting password setiap bulan
3. Menggunakan SMTP Gmail kita : Kendalanya nama pengirim adalah email gmail kita (smtp.ricoh1 at gmail.com <mailto:smtp.ricoh1 at gmail.com> )
Dalam Hal ini, Local Chemours sudah acc menggunakan Opsi nomer 3
Terima Kasih <mailto:irwinsyah90 at gmail.com> @irwinsyah90 at gmail.com atas supportnya,
Sekian informasinya Pak,
Terima kasih
-----Original Message-----
From: idris at moderndatasolusi.com <idris at moderndatasolusi.com>
Sent: 01 June 2023 11:42
To: Ted Tan <Ted.Tan at ricoh.com.my>; Erik <erik at moderndatasolusi.com>; supriatna at moderndatasolusi.com
Cc: soenwono <soenwono at moderndatasolusi.com>; Passion Smith <passion.smith at ricoh-usa.com>; helpdesk at moderndatasolusi.com; 'Yan Budiman' <yan at moderndatasolusi.com>
Subject: Re: [EXT] Re: CHEMOURS | RE: Scan-To-Email on Ricoh device outside of Corporate Network
Dear pak Erik,
the issue regarding scan to email for Chemours already done?
Thanks
Idris
On 2023-05-31 08:02, Ted Tan wrote:
> Hi Idris
>
> This is for Chemours, the scan to email doesn’t work.
>
> I have not heard back from Soenwono and the service team after several
> follow up emails sent. Could you please look into this urgently and
> get back?
>
> Ted Tan
>
> Regional Service Delivery Manager
>
> Ricoh Global Services Greater Asia Pacific Business Operation Division
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2,
>
> Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor Darul Ehsan
>
> Cell : (019) 2739422
>
> <mailto:ted.tan at ricoh.com.my> ted.tan at ricoh.com.my
>
> From: Ted Tan
> Sent: Monday, May 29, 2023 8:35 AM
> To: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
> Cc: Passion Smith < <mailto:Passion.Smith at ricoh-usa.com> Passion.Smith at ricoh-usa.com>;
> <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; 'Yan Budiman'
> < <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com>; <mailto:supriatna at moderndatasolusi.com> supriatna at moderndatasolusi.com
> Subject: RE: [EXT] Re: CHEMOURS | RE: Scan-To-Email on Ricoh device
> outside of Corporate Network
>
> Hi Soenwono
>
> Could you please provide an update on priority? We requested an onsite
> visit since the 17th May.
>
> Ted Tan
>
> Regional Service Delivery Manager
>
> Ricoh Global Services Greater Asia Pacific Business Operation Division
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2,
>
> Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor Darul Ehsan
>
> Cell : (019) 2739422
>
> <mailto:ted.tan at ricoh.com.my> ted.tan at ricoh.com.my
>
> From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
> Sent: Thursday, May 25, 2023 8:47 PM
> To: Ted Tan < <mailto:Ted.Tan at ricoh.com.my> Ted.Tan at ricoh.com.my>
> Cc: Passion Smith < <mailto:passion.smith at ricoh-usa.com> passion.smith at ricoh-usa.com>;
> <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; 'Yan Budiman'
> < <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com>; <mailto:supriatna at moderndatasolusi.com> supriatna at moderndatasolusi.com
> Subject: RE: [EXT] Re: CHEMOURS | RE: Scan-To-Email on Ricoh device
> outside of Corporate Network
>
> Hi Helpdesk, Can you please share the updates of specific email server
> and IP settings and configure it to the printer Thank you Regards,
> Soenwono Suprapto | GMA & Direct Dept Head T: +62 21-27937489F: +62
> 21-27937486M: +62-87771697791www. moderndatasolusi. com
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Hi Helpdesk,
>
> Can you please share the updates of specific email server and IP
> settings and configure it to the printer
>
> Thank you
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> <http://www.moderndatasolusi.com> www.moderndatasolusi.com [1]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama
> - Jakarta Selatan 12240 [2]
>
> From: Ted Tan < <mailto:Ted.Tan at ricoh.com.my> Ted.Tan at ricoh.com.my>
> Sent: 25 May 2023 15:40
> To: soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
> Cc: Passion Smith < <mailto:passion.smith at ricoh-usa.com> passion.smith at ricoh-usa.com>;
> <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; 'Yan Budiman'
> < <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com>; <mailto:supriatna at moderndatasolusi.com> supriatna at moderndatasolusi.com
> Subject: RE: [EXT] Re: CHEMOURS | RE: Scan-To-Email on Ricoh device
> outside of Corporate Network
>
> Hi Soenwono
>
> Can you pls share the site visit report?
>
> Ted Tan
>
> Regional Service Delivery Manager
>
> Ricoh Global Services Greater Asia Pacific Business Operation Division
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2,
>
> Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor Darul Ehsan
>
> Cell : (019) 2739422
>
> <mailto:ted.tan at ricoh.com.my> ted.tan at ricoh.com.my
>
> From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
> Sent: Wednesday, May 17, 2023 11:00 AM
> To: Ted Tan < <mailto:Ted.Tan at ricoh.com.my> Ted.Tan at ricoh.com.my>
> Cc: Passion Smith < <mailto:passion.smith at ricoh-usa.com> passion.smith at ricoh-usa.com>;
> <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; 'Yan Budiman'
> < <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com>; <mailto:supriatna at moderndatasolusi.com> supriatna at moderndatasolusi.com
> Subject: RE: [EXT] Re: CHEMOURS | RE: Scan-To-Email on Ricoh device
> outside of Corporate Network
>
> Hi Ted, Sorry I overlooked your email. we will schedule the engineer
> to visit the site ya. Only check the specific email server & IP
> settings or do you need my engineer to do other things? Hi Helpdesk,
> Please urgently dispatch a field engineer
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Hi Ted,
>
> Sorry I overlooked your email. we will schedule the engineer to visit
> the site ya.
>
> Only check the specific email server & IP settings or do you need my
> engineer to do other things?
>
> Hi Helpdesk,
>
> Please urgently dispatch a field engineer to work with Chemours Local
> IT to check the specific email server and IP settings and configure it
> to the printer. Please share the status report after the site visit.
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> <http://www.moderndatasolusi.com> www.moderndatasolusi.com [1]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama
> - Jakarta Selatan 12240 [2]
>
> From: Ted Tan < <mailto:Ted.Tan at ricoh.com.my> Ted.Tan at ricoh.com.my>
> Sent: 17 May 2023 7:45
> To: Lu Wang < <mailto:Lu.Wang1 at cn.ricoh.com> Lu.Wang1 at cn.ricoh.com>; soenwono
> < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
> Cc: Passion Smith < <mailto:passion.smith at ricoh-usa.com> passion.smith at ricoh-usa.com>
> Subject: RE: [EXT] Re: CHEMOURS | RE: Scan-To-Email on Ricoh device
> outside of Corporate Network
>
> Hi Luna, Soenwono,
>
> This is for Chemours SMTP setup required for Indonesia and China.
>
> RUS Application Specialist provided the link below and recommended to
> send a qualified field engineer that has the knowledge to configure
> MFP/Printer to the O365 email account.
>
> How to set up a multifunction device or application to send email
> using Microsoft 365 or Office 365 [3]
>
> Device or Application setting
>
> Value
>
> Server/smart host
>
> smtp.office365.com
>
> Port
>
> Port 587 (recommended) or port 25
>
> TLS/StartTLS
>
> Enabled
>
> Username/email address and password
>
> Enter the sign-in credentials of the hosted mailbox being used
>
> @soenwono, please share with me the status of the site visit? Email
> sent dated 1st March 23.
>
> @Lu Wang, Referring to the email sent, the below is the SMTP settings.
> Could you please reach out to Milo Zhang (China) to get the device’s
> Serial Number and schedule for engineer visit?
>
> Ted Tan
>
> Regional Service Delivery Manager
>
> Ricoh Global Services Greater Asia Pacific Business Operation Division
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2,
>
> Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor Darul Ehsan
>
> Cell : (019) 2739422
>
> <mailto:ted.tan at ricoh.com.my> ted.tan at ricoh.com.my
>
> From: Ted Tan < <mailto:Ted.Tan at ricoh.com.my> Ted.Tan at ricoh.com.my>
> Sent: Tuesday, May 16, 2023 7:37 AM
> To: Tso, Jerry < <mailto:Jerry.Tso at chemours.com> Jerry.Tso at chemours.com>; Monika Rzemek
> < <mailto:Monika.Rzemek at ricoh-europe.com> Monika.Rzemek at ricoh-europe.com>; George Prolic
> < <mailto:george.prolic at ricoh-usa.com> george.prolic at ricoh-usa.com>; DL-RUS-RAC - SED Application Admins
> < <mailto:SEDAppAdmins at ricoh-usa.com> SEDAppAdmins at ricoh-usa.com>
> Cc: Lin, Jase < <mailto:Jase.Lin at chemours.com> Jase.Lin at chemours.com>; Kang, Daewi
> < <mailto:Dave.Kang at chemours.com> Dave.Kang at chemours.com>; Xia, Randy < <mailto:Randy.Xia at chemours.com> Randy.Xia at chemours.com>; Wong,
> Jane < <mailto:Jane.Wong at chemours.com> Jane.Wong at chemours.com>; WILSON, KEITH A
> < <mailto:keith.a.wilson at chemours.com> keith.a.wilson at chemours.com>; Voogd, John W
> < <mailto:John-Willem.Voogd at chemours.com> John-Willem.Voogd at chemours.com>; Passion Smith
> < <mailto:passion.smith at ricoh-usa.com> passion.smith at ricoh-usa.com>
> Subject: Re: [EXT] Re: CHEMOURS | RE: Scan-To-Email on Ricoh device
> outside of Corporate Network
>
> Hi Jerry,
>
> Thank you for the feedback. For technical questions, I am adding
> @DL-RUS-RAC - SED Application Admins team to provide further guidance.
>
>
> Ted Tan
>
> Regional Service Delivery Manager
>
> Ricoh Global Services Greater Asia Pacific Business Operation Division
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2,
>
> Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor Darul Ehsan
>
> Cell : (019) 2739422
>
> <mailto:ted.tan at ricoh.com.my> ted.tan at ricoh.com.my
>
> -------------------------
>
> From: Tso, Jerry < <mailto:Jerry.Tso at chemours.com> Jerry.Tso at chemours.com>
> Sent: Monday, May 15, 2023 7:17:30 PM
> To: Ted Tan < <mailto:Ted.Tan at ricoh.com.my> Ted.Tan at ricoh.com.my>; Monika Rzemek
> < <mailto:Monika.Rzemek at ricoh-europe.com> Monika.Rzemek at ricoh-europe.com>; George Prolic
> < <mailto:george.prolic at ricoh-usa.com> george.prolic at ricoh-usa.com>
> Cc: Lin, Jase < <mailto:Jase.Lin at chemours.com> Jase.Lin at chemours.com>; Kang, Daewi
> < <mailto:Dave.Kang at chemours.com> Dave.Kang at chemours.com>; Xia, Randy < <mailto:Randy.Xia at chemours.com> Randy.Xia at chemours.com>; Wong,
> Jane < <mailto:Jane.Wong at chemours.com> Jane.Wong at chemours.com>; WILSON, KEITH A
> < <mailto:keith.a.wilson at chemours.com> keith.a.wilson at chemours.com>; Voogd, John W
> < <mailto:John-Willem.Voogd at chemours.com> John-Willem.Voogd at chemours.com>
> Subject: RE: [EXT] Re: CHEMOURS | RE: Scan-To-Email on Ricoh device
> outside of Corporate Network
>
> Hi Ted, Thank you for the feedback. I tested with smtp. office365. com
> and a Chemours Microsoft account without success. For security
> reasons, the Chemours security team decided not to disable
> authentication for specific accounts, but to try
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Hi Ted,
>
> Thank you for the feedback.
>
> I tested with smtp.office365.com and a Chemours Microsoft account
> without success.
>
> For security reasons, the Chemours security team decided not to
> disable authentication for specific accounts, but to try to add
> application registration in Azure.
>
> I wonder if you can give guidelines or suggestions on how to set up
> Azure app registration for Ricoh devices?
>
> <https://learn.microsoft.com/en-us/azure/active-directory/develop/quick> https://learn.microsoft.com/en-us/azure/active-directory/develop/quick
> start-register-app
>
>
> Quickstart: Register and expose a web API - Microsoft Entra |
> Microsoft Learn [4]
>
> Jerry
>
> From: Ted Tan < <mailto:Ted.Tan at ricoh.com.my> Ted.Tan at ricoh.com.my>
> Sent: Thursday, April 20, 2023 7:47 AM
> To: Zhang, Milo < <mailto:Milo.Zhang at chemours.com> Milo.Zhang at chemours.com>
> Cc: Monika Rzemek < <mailto:Monika.Rzemek at ricoh-europe.com> Monika.Rzemek at ricoh-europe.com>; Welch, Paula A
> < <mailto:paula.a.welch at chemours.com> paula.a.welch at chemours.com>; George Prolic
> < <mailto:george.prolic at ricoh-usa.com> george.prolic at ricoh-usa.com>; Lin, Jase < <mailto:Jase.Lin at chemours.com> Jase.Lin at chemours.com>
> Subject: Re: [EXT] Re: CHEMOURS | RE: Scan-To-Email on Ricoh device
> outside of Corporate Network
>
> External email. Confirm links and attachments before opening.
>
> Hi Milo,
>
> On Ricoh side, there is no network blockage, and the settings are
> straightforward. We don't have any documentation or knowledge to how
> Chemours SMTP server was setup and network configurations. Suggest to
> log a case to the product owner, Microsoft to work with your local IT.
>
>
> We used smtp.office365.com [5] as SMTP server suggested by Microsoft
> (refer to below). It did not work either in ID or CN.
>
> How to set up a multifunction device or application to send email
> using Microsoft 365 or Office 365 [3]
>
> [3]
>
> Device or Application setting [3]
>
> Value [3]
>
> Server/smart host [3]
>
> smtp.office365.com [3]
>
> Port [3]
>
> Port 587 (recommended) or port 25 [3]
>
> TLS/StartTLS [3]
>
> Enabled [3]
>
> Username/email address and password [3]
>
> Enter the sign-in credentials of the hosted mailbox being used [3]
>
> [3]
>
> Thank you for your understanding. [3]
>
> [3]
>
> Ted Tan [3]
>
> Regional Service Delivery Manager [3]
>
> Ricoh Global Services Greater Asia Pacific Business Operation Division
>
> [3]
>
> RICOH (Malaysia) Sdn Bhd (10078-W) [3]
>
> UG-D6, Level Upper Ground, [3]
>
> Utropolis Suites 2, [3]
>
> Jalan Kontraktor U1/14, [3]
>
> 40150 Shah Alam, Selangor Darul Ehsan [3]
>
> Cell : (019) 2739422 [3]
>
> <mailto:ted.tan at ricoh.com.my> ted.tan at ricoh.com.my [3]
>
> [3]
>
> -------------------------
>
> From: Zhang, Milo < <mailto:Milo.Zhang at chemours.com> Milo.Zhang at chemours.com>
> Sent: Wednesday, April 19, 2023 1:52:17 PM
> To: Ted Tan < <mailto:Ted.Tan at ricoh.com.my> Ted.Tan at ricoh.com.my>
> Cc: Monika Rzemek < <mailto:Monika.Rzemek at ricoh-europe.com> Monika.Rzemek at ricoh-europe.com>; Welch, Paula A
> < <mailto:paula.a.welch at chemours.com> paula.a.welch at chemours.com>; George Prolic
> < <mailto:george.prolic at ricoh-usa.com> george.prolic at ricoh-usa.com>; Lin, Jase < <mailto:Jase.Lin at chemours.com> Jase.Lin at chemours.com>
> Subject: RE: [EXT] Re: CHEMOURS | RE: Scan-To-Email on Ricoh device
> outside of Corporate Network
>
> [3]
>
> Hello Ted, Is there any update from your team for a solution? Best
> Regards, Milo From: Zhang, Milo Sent: Thursday, April 13, 2023 1: 59
> PM To: Ted Tan <Ted. Tan@ ricoh. com. my> Cc: Monika Rzemek <Monika.
> Rzemek@ ricoh-europe. com>; Welch, [3]
>
> ZjQcmQRYFpfptBannerStart [3]
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments. [3]
>
> [3]
>
> [3]
>
> ZjQcmQRYFpfptBannerEnd [3]
>
> Hello Ted, [3]
>
> [3]
>
> Is there any update from your team for a solution? [3]
>
> [3]
>
> Best Regards, [3]
>
> Milo [3]
>
> [3]
>
> From: Zhang, Milo
> Sent: Thursday, April 13, 2023 1:59 PM
> To: Ted Tan < <mailto:Ted.Tan at ricoh.com.my> Ted.Tan at ricoh.com.my>
> Cc: Monika Rzemek < <mailto:Monika.Rzemek at ricoh-europe.com> Monika.Rzemek at ricoh-europe.com>; Welch, Paula A
> < <mailto:paula.a.welch at chemours.com> paula.a.welch at chemours.com>; George Prolic
> < <mailto:george.prolic at ricoh-usa.com> george.prolic at ricoh-usa.com>; Lin, Jase < <mailto:Jase.Lin at chemours.com> Jase.Lin at chemours.com>
> Subject: RE: [EXT] Re: CHEMOURS | RE: Scan-To-Email on Ricoh device
> outside of Corporate Network
>
> [3]
>
> Hi Ted, [3]
>
> [3]
>
> Thanks for your message. [3]
>
> [3]
>
> Yes, this request is from ID and now we will have same use case in
> China. [3]
>
> [3]
>
> We used smtp.office365.com as SMTP server suggested by Microsoft
> (refer to below). It did not work either in ID or CN. [3]
>
> [3]
>
> How to set up a multifunction device or application to send email
> using Microsoft 365 or Office 365 [3]
>
> [3]
>
> Device or Application setting [3]
>
> Value [3]
>
> Server/smart host [3]
>
> smtp.office365.com [3]
>
> Port [3]
>
> Port 587 (recommended) or port 25 [3]
>
> TLS/StartTLS [3]
>
> Enabled [3]
>
> Username/email address and password [3]
>
> Enter the sign-in credentials of the hosted mailbox being used [3]
>
> [3]
>
> We could see below error message, btw, we could use our service
> account to sign in <https://myapps.microsoft.com> https://myapps.microsoft.com successfully. [3]
>
> [3]
>
> #[dcs_nas(97)]23/04/10 22:50:46 SMTPC: failed to connect smtp server.
> ERR:
> #[dcs_nas(97)]23/04/10 22:50:46 SMTPC: SSL Negotiation failed. ERR:
>
> [3]
>
> In our Brussels office, we should have at most only one printer I
> think, and the device is connected to a non-corporate network. [3]
>
> [3]
>
> Best Regards, [3]
>
> Milo [3]
>
> [3]
>
> From: Ted Tan < <mailto:Ted.Tan at ricoh.com.my> Ted.Tan at ricoh.com.my>
> Sent: Wednesday, April 12, 2023 8:59 PM
> To: Monika Rzemek < <mailto:Monika.Rzemek at ricoh-europe.com> Monika.Rzemek at ricoh-europe.com>; Welch, Paula A
> < <mailto:paula.a.welch at chemours.com> paula.a.welch at chemours.com>; George Prolic
> < <mailto:george.prolic at ricoh-usa.com> george.prolic at ricoh-usa.com>; Zhang, Milo < <mailto:Milo.Zhang at chemours.com> Milo.Zhang at chemours.com>;
> Lin, Jase < <mailto:Jase.Lin at chemours.com> Jase.Lin at chemours.com>
> Subject: [EXT] Re: CHEMOURS | RE: Scan-To-Email on Ricoh device
> outside of Corporate Network
>
> [3]
>
> External email. Confirm links and attachments before opening. [3]
>
> [3]
>
> Hi Milo, [3]
>
> [3]
>
> The standard SMTP server is smtprelay.p3chem.net which tested working
> fine in Chemours corporate network, it follows the approved build book
> and went thru pilot testing before rollout to production. [3]
>
> For scan to email outside of corporate network, there maybe local SMTP
> server with specific settings which maybe not work in some cases. [3]
>
> [3]
>
> Are you referring to Indonesia? In early March, I have requested PT
> Modern to dispatch field engineer to work your local IT to configure
> the specific SMTP settings,does it work? Throughout the email, you
> mentioned a service account is created for SMTP authentication, does
> the local IT checked the SMTP server supports the authentication
> method? Is there any firewall blocking the SMTP server to communicate
> to the printer? Otherwise, can you pls tell us what is the error
> message and provide the screenshot here? [3]
>
> [3]
>
> You also mentioned the SMTP settings works with one of the printer in
> Belgium, do you know which printer is that so we can take a look the
> SMTP settings on that printer? [3]
>
> [3]
>
> Hope to hear back from you soon. [3]
>
> [3]
>
> Thank you. [3]
>
> [3]
>
> Ted Tan [3]
>
> Regional Service Delivery Manager [3]
>
> Ricoh Global Services Greater Asia Pacific Business Operation Division
>
> [3]
>
> RICOH (Malaysia) Sdn Bhd (10078-W) [3]
>
> UG-D6, Level Upper Ground, [3]
>
> Utropolis Suites 2, [3]
>
> Jalan Kontraktor U1/14, [3]
>
> 40150 Shah Alam, Selangor Darul Ehsan [3]
>
> Cell : (019) 2739422 [3]
>
> <mailto:ted.tan at ricoh.com.my> ted.tan at ricoh.com.my [3]
>
> [3]
>
> [3]
>
> -------------------------
>
> From: Monika Rzemek < <mailto:Monika.Rzemek at ricoh-europe.com> Monika.Rzemek at ricoh-europe.com>
> Sent: Wednesday, 12 April 2023, 20:10
> To: Welch, Paula A < <mailto:paula.a.welch at chemours.com> paula.a.welch at chemours.com>; Ted Tan
> < <mailto:Ted.Tan at ricoh.com.my> Ted.Tan at ricoh.com.my>; George Prolic < <mailto:george.prolic at ricoh-usa.com> george.prolic at ricoh-usa.com>
> Subject: CHEMOURS | RE: Scan-To-Email on Ricoh device outside of
> Corporate Network
>
> [3]
>
> Internal Hi Paula, If they question scan to mail settings in Asia
> Pacific region, they have to reach out to Ted Tan and/or George
> Prolic. @Ted Tan @George Prolic could you please assist here, if
> possible? Heard that we had enabled the scan-to-email [3]
>
> ZjQcmQRYFpfptBannerStart [3]
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments. [3]
>
> [3]
>
> [3]
>
> ZjQcmQRYFpfptBannerEnd [3]
>
> Internal [3]
>
> [3]
>
> Hi Paula, [3]
>
> [3]
>
> If they question scan to mail settings in Asia Pacific region, they
> have to reach out to Ted Tan and/or George Prolic. [3]
>
> [3]
>
> @Ted Tan @George Prolic could you please assist here, if possible? [3]
>
>
> [3]
>
> Heard that we had enabled the scan-to-email on a Ricoh device
> connected in a business service center in Belgium, could you share
> more details on that? [3]
>
> [3]
>
> We have similar use cases in AP for some offices where we do not have
> corporate network, we requested a service account but still had issue
> to get it work. [3]
>
> [3]
>
> [3]
>
> Kind regards, [3]
>
> [3]
>
> Monika Rzemek [3]
>
> Regional Service Delivery Manager [3]
>
> Ricoh Global Services Europe [3]
>
> [3]
>
> Ricoh Business Services Polska Sp. z o.o. Olivia Business Centre Al.
> Grunwaldzka 472C 80-309 Gdansk
>
> Poland [3]
>
> Telephone number: +48 587 338 238 [3]
>
> <mailto:monika.rzemek at ricoh-europe.com> monika.rzemek at ricoh-europe.com
> <http://www.ricoh-europe.com> www.ricoh-europe.com
>
> [3]
>
> [3]
>
> [3]
>
> _ [3]_
>
> _RICOH Business Services Polska Sp. z o.o. with its registered seat at
> Al. Grunwaldzka 472, 80-309 Gdańsk, entered into the register of
> entrepreneurs by the District Court Gdańsk-Północ in Gdańsk, VII
> Business Division of the National Court Register under the KRS number:
> 0000786406, NIP 584-278-50-62, REGON: 383735584 with share capital in
> the amount of 10,000.00 PLN. This message and any attachments may
> contain confidential information for the use of the designated
> recipients named above. If you are not the intended recipient, you are
> hereby notified that you have received this communication in error and
> that any review, disclosure, dissemination, distribution or copying of
> it or its contents is strictly prohibited. If you have received this
> communication in error, please notify the sender by return e-mail and
> delete and/or destroy all copies of this communication and any
> attachments. [3]_
>
> [3]
>
> [3]
>
> From: Welch, Paula A < <mailto:paula.a.welch at chemours.com> paula.a.welch at chemours.com>
> Sent: Wednesday, April 12, 2023 1:55 PM
> To: Monika Rzemek < <mailto:Monika.Rzemek at ricoh-europe.com> Monika.Rzemek at ricoh-europe.com>
> Subject: FW: Scan-To-Email on Ricoh device outside of Corporate
> Network
>
> [3]
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don’t know. [3]
>
>
> Hi Monika, [3]
>
> Is this something you could answer for me? Question
> below from Milo in Belgium. [3]
>
> [3]
>
> Thank you! [3]
>
> Paula [3]
>
> [3]
>
> [3]
>
> From: Zhang, Milo < <mailto:Milo.Zhang at chemours.com> Milo.Zhang at chemours.com>
> Sent: Wednesday, April 12, 2023 3:49 AM
> To: Welch, Paula A < <mailto:paula.a.welch at chemours.com> paula.a.welch at chemours.com>
> Subject: Scan-To-Email on Ricoh device outside of Corporate Network
>
> [3]
>
> Hi Paula, [3]
>
> [3]
>
> Heard that we had enabled the scan-to-email on a Ricoh device
> connected in a business service center in Belgium, could you share
> more details on that? [3]
>
> [3]
>
> We have similar use cases in AP for some offices where we do not have
> corporate network, we requested a service account but still had issue
> to get it work. [3]
>
> [3]
>
> Thanks for your advice. [3]
>
> [3]
>
> Best Regards, [3]
>
> Milo [3]
>
> [3]
>
> <="" style=""> [3]
>
> This communication is for use by the intended recipient and contains
> information that may be privileged, confidential or copyrighted under
> applicable law. If you are not the intended recipient, you are hereby
> formally notified that any use, copying or distribution of this
> e-mail, in whole or in part, is strictly prohibited. Please notify the
> sender by return e-mail and delete this e-mail from your system.
> Unless explicitly and conspicuously designated as "E-Contract
> Intended”, this e-mail does not constitute a contract offer, a
> contract amendment, or an acceptance of a contract offer. This e-mail
> does not constitute a consent to the use of sender's contact
> information for direct marketing purposes or for transfers of data to
> third parties. [3]
>
> [3]
>
> <https://www.chemours.com/en/email-disclaimer> https://www.chemours.com/en/email-disclaimer [3]
>
> [3]
>
> Ricoh Europe Holdings PLC is a company registered in England, under
> company number 06273215, with a registered office at 20 Triton Street,
> London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is
> operated by: (i) Ricoh Europe PLC, a company registered in England
> under company number 00720944, with a registered office at 20 Triton
> Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered
> in England under company number 01271033, with a registered office at
> Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh
> Capital Limited, a company registered in England under company number
> 03001351, with a registered office at 20 Triton Street, London, NW1
> 3BF Please consider the environment before printing this e-mail [3]
>
> This communication is for use by the intended recipient and contains
> information that may be privileged, confidential or copyrighted under
> applicable law. If you are not the intended recipient, you are hereby
> formally notified that any use, copying or distribution of this
> e-mail, in whole or in part, is strictly prohibited. Please notify the
> sender by return e-mail and delete this e-mail from your system.
> Unless explicitly and conspicuously designated as "E-Contract
> Intended”, this e-mail does not constitute a contract offer, a
> contract amendment, or an acceptance of a contract offer. This e-mail
> does not constitute a consent to the use of sender's contact
> information for direct marketing purposes or for transfers of data to
> third parties. [3]
>
> [3]
>
> <https://www.chemours.com/en/email-disclaimer> https://www.chemours.com/en/email-disclaimer [3]
>
> [3]
>
> This communication is for use by the intended recipient and contains
> information that may be privileged, confidential or copyrighted under
> applicable law. If you are not the intended recipient, you are hereby
> formally notified that any use, copying or distribution of this
> e-mail, in whole or in part, is strictly prohibited. Please notify the
> sender by return e-mail and delete this e-mail from your system.
> Unless explicitly and conspicuously designated as "E-Contract
> Intended”, this e-mail does not constitute a contract offer, a
> contract amendment, or an acceptance of a contract offer. This e-mail
> does not constitute a consent to the use of sender's contact
> information for direct marketing purposes or for transfers of data to
> third parties. [3]
>
> <https://www.chemours.com/en/email-disclaimer> https://www.chemours.com/en/email-disclaimer [3]
>
> Links:
> ------
> [1] <http://www.moderndatasolusi.com/> http://www.moderndatasolusi.com/
> [2] <https://goo.gl/maps/ta17fqnTWbL2> https://goo.gl/maps/ta17fqnTWbL2
> [3]
> <https://learn.microsoft.com/en-us/exchange/mail-flow-best-practices/ho> https://learn.microsoft.com/en-us/exchange/mail-flow-best-practices/ho
> w-to-set-up-a-multifunction-device-or-application-to-send-email-using-
> microsoft-365-or-office-365#option-3-configure-a-connector-to-send-mai
> l-using-microsoft-365-or-office-365-smtp-relay
> [4]
> <https://learn.microsoft.com/en-us/azure/active-directory/develop/quick> https://learn.microsoft.com/en-us/azure/active-directory/develop/quick
> start-configure-app-expose-web-apis
> [5] <http://smtp.office365.com/> http://smtp.office365.com/
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