[It.team] SERVICE IMPROVEMENT PLAN / ACTION PLAN FOR GMA

[Soenwono]

Hi All,

 

Ada catatan tambahan untuk ACTION Plan Evonik & Infineon. Terlampir. 

Tolong di  baca dan di pelajari. Jika diperlukan kita bisa set meeting untuk
diskusi terkait action plan kita.  

 

Thank you

 

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

 

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29,
Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240



 

From: Soenwono <soenwono at moderndatasolusi.com> 
Sent: 21 June 2023 16:19
To: 'Admin Sales' <Admin.sales at moderndatasolusi.com>; 'Helpdesk MDS'
<helpdesk at moderndatasolusi.com>
Cc: 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com>; 'it.team'
<it.team at moderndatasolusi.com>; 'idris at moderndatasolusi.com'
<idris at moderndatasolusi.com>; 'Yan Budiman' <yan at moderndatasolusi.com>
Subject: SERVICE IMPROVEMENT PLAN / ACTION PLAN FOR GMA

 

Hi ALL,

VERY IMPORTANT!.

For your information GMA services is being reviewed by Customer. and saya
menerima COMPLAINTS atas pelayanan MDS yang menurun dan buruk terhadap
customer GMA especially in Infineon & Evonik recently yang dapat berdampak
buruk terhadap kontrak mereka dengan kita. 

 

Oleh karena itu saya dan team operation dan setelah diskusi dengan team
supporting sudah merumuskan beberapa Service improvement plan yang WAJIB
kita jalankan untuk semua customer GMA pada umum nya dan dalam hal ini
khususnya Infineon & Evonik. Please refer the attachment file

 

Mohon bantuan & Kerjasama nya dari teman2 sekalian.. 

 

Thank you. 

 

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

 

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29,
Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240



 

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