[It.team] Need Urgent Support - Ricoh toner empty stock has created critical issue to our operation (Haleon - Pulogadung site)
Soenwono
soenwono at moderndatasolusi.com
Tue May 2 08:06:10 UTC 2023
Hi All,
Noted, I will remind my team and feedback you
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong <Patricia.Foong at ricoh.com.my>
Sent: 02 May 2023 13:28
To: #haleon-imacd <haleon-imacd at ricoh-europe.com>; soenwono <soenwono at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com>
Cc: idris at moderndatasolusi.com; yan at moderndatasolusi.com; Tim Brooks <Tim.Brooks at ricoh-europe.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com>; Heather Petersen <Heather.Petersen at ricoh-europe.com>; EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com>
Subject: RE: Need Urgent Support - Ricoh toner empty stock has created critical issue to our operation (Haleon - Pulogadung site)
Dear Irena, good day.
As I understand from our partner that checking suppose to be carried out today.
I will have a call with Sun Sun in an hour time to follow up all the outstanding issues for Haleon and GSK.
Will give you an update after the call and hopefully we have something positive.
Dear PTM team, good day.
I would expect no further delay on this request -> check on @remote connectivity and ensuring buildbook is followed.
Thanks.
Advance Leave Notice: Nil
Public Holiday: 4th May
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #haleon-imacd <haleon-imacd at ricoh-europe.com>
Sent: Tuesday, May 2, 2023 2:16 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my>; soenwono <soenwono at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com>
Cc: idris at moderndatasolusi.com; yan at moderndatasolusi.com; Tim Brooks <Tim.Brooks at ricoh-europe.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com>; Heather Petersen <Heather.Petersen at ricoh-europe.com>; EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com>
Subject: RE: Need Urgent Support - Ricoh toner empty stock has created critical issue to our operation (Haleon - Pulogadung site)
Internal Hello Sun Sun, Hope you are well. Could you please provide an update to the below? Have the related devices been checked and connected to @toner alert and communicating well? Thank you. Kind regards, Irena Kniazielska Global Account
ZjQcmQRYFpfptBannerStart
CAUTION: This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.
ZjQcmQRYFpfptBannerEnd
Internal
Hello Sun Sun,
Hope you are well.
Could you please provide an update to the below?
Have the related devices been checked and connected to @toner alert and communicating well?
Thank you.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska <mailto:Name.surname at ricoh-europe.com> @ricoh-europe.com
<http://www.ricoh-europe.com/> www.ricoh-europe.com
Annual leave planned:
<http://www.ricoh-europe.com/>
<http://www.facebook.com/ricoheurope> <http://www.twitter.com/ricoheurope> <http://www.youtube.com/ricoheurope>
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: Friday, April 28, 2023 3:13 PM
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; Tim Brooks <Tim.Brooks at ricoh-europe.com <mailto:Tim.Brooks at ricoh-europe.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >; Heather Petersen <Heather.Petersen at ricoh-europe.com <mailto:Heather.Petersen at ricoh-europe.com> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
Subject: RE: Need Urgent Support - Ricoh toner empty stock has created critical issue to our operation (Haleon - Pulogadung site)
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Thank you very much Sun Sun and no further delay please.
Have a restful weekend.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: Friday, April 28, 2023 3:24 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; Tim Brooks <Tim.Brooks at ricoh-europe.com <mailto:Tim.Brooks at ricoh-europe.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >; Heather Petersen <Heather.Petersen at ricoh-europe.com <mailto:Heather.Petersen at ricoh-europe.com> >; '#haleon-imacd' <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; 'EMEA-RSD-incident-management' <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
Subject: RE: Need Urgent Support - Ricoh toner empty stock has created critical issue to our operation (Haleon - Pulogadung site)
Hi Patricia, Sorry last time my team has not checked the toner alert. They will come back and check it on Tuesday 2nd May ya Thank you Regards, Soenwono Suprapto | GMA & Direct Dept HeadT: +62 21-27937489F: +62 21-27937486M: +62-87771697791www. moderndatasolusi. com
ZjQcmQRYFpfptBannerStart
CAUTION: This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.
ZjQcmQRYFpfptBannerEnd
Hi Patricia,
Sorry last time my team has not checked the toner alert. They will come back and check it on Tuesday 2nd May ya
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: 17 April 2023 16:55
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; Tim Brooks <Tim.Brooks at ricoh-europe.com <mailto:Tim.Brooks at ricoh-europe.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >; Heather Petersen <Heather.Petersen at ricoh-europe.com <mailto:Heather.Petersen at ricoh-europe.com> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
Subject: RE: Need Urgent Support - Ricoh toner empty stock has created critical issue to our operation (Haleon - Pulogadung site)
Dear Sun Sun/Henry, good day.
Please provide an update has the related devices been checked and connected to @toner alert and communicating well last Friday ?
This is URGENT as we need to close out the ticket in ServiceNOW and revert to the central customer.
Do take note Haleon is very demanding and they expect a prompt respond..
Looking forward to your reply by tomorrow – 18th Apr before noon please.
Thanks in advance.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Friday, April 14, 2023 11:18 AM
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; Tim Brooks <Tim.Brooks at ricoh-europe.com <mailto:Tim.Brooks at ricoh-europe.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >; Heather Petersen <Heather.Petersen at ricoh-europe.com <mailto:Heather.Petersen at ricoh-europe.com> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
Subject: Need Urgent Support - Ricoh toner empty stock has created critical issue to our operation (Haleon - Pulogadung site)
Dear Sun Sun, good day.
As per your confirmation, toner will be delivered and received today by the customer.
An engineer will be dispatched to site today to resolve the toner alert connectivity and ensure it is communicating.
A copy of the buildbook has been shared by Irena with you earlier.
Kindly provide an update of the outcome after the visit and we could cross check with GSSC that all are good.
Thanks for all your support.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Wednesday, April 12, 2023 6:15 PM
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com>
Subject: RE: Need Urgent Support - Ricoh toner empty stock has created critical issue to our operation (Haleon - Pulogadung site)
To add that is coming from GSSC team :
There is obviously an issue on site as all of the devices will not perform a test call for @remote which means it is not communicating with the centre server . A hardware technician needs to check the @remote settings on the devices and try to get them communicating again
Do let me know if you understand what needs to be done.
Thanks
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Wednesday, April 12, 2023 6:06 PM
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com>
Subject: FW: Need Urgent Support - Ricoh toner empty stock has created critical issue to our operation (Haleon - Pulogadung site)
Importance: High
URGENT!
Dear Sun Sun/Henry,
Please treat this URGENT as toner being depleted totally for some devices and the customer is not able to print!
1) Kindly send out the toner IMMEDIATELY for these devices below and ADVISE/CONFIRM by return email WHEN can it be sent.
2) Send an engineer to site and work with the local IT to check on the network in order to get the communication working again for auto toner alert.
Please confirm WHEN can an engineer can be dispatch to site.
I would expect a reply from you before noon tomorrow (13th Apr) as we need to inform the central customer as this is an ESCALATION.
No
Area
Printer
IP Adress
Type
Serial Number
Position
Entity
Type Toner
Request Order Date
Limit Stock
Stock
Qty Order
1
P.GADUNG
PULFMP006
10.237.196.214
SP 301
W903PA00741
Production IPC
SPI
MP301S
17-Mar-2023
2
0
2
2
P.GADUNG
PULFMP005
10.237.196.213
SP 301
W903PA00738
Production Supervisor
SPI
MP301S
17-Mar-2023
2
0
2
3
P.GADUNG
PULFMP004
10.237.196.212
SP 301
W903P600545
Warehouse Raw Material
SPI
MP301S
17-Mar-2023
2
0
2
4
P.GADUNG
PULFMP003
10.237.196.211
SP 301
W903P600544
Warehouse Finished Goods
SPI
MP301S
17-Mar-2023
2
0
2
5
P.GADUNG
PULFMP007
10.237.196.215
SP 301
W903PA00742
Wellness Production
SPI
MP301S
17-Mar-2023
2
0
2
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com <mailto:Irena.Kniazielska at ricoh-europe.com> >
Sent: 12 April 2023 10:14
To: Heather Petersen <Heather.Petersen at ricoh-europe.com <mailto:Heather.Petersen at ricoh-europe.com> >; EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
Cc: Tim Brooks <Tim.Brooks at ricoh-europe.com <mailto:Tim.Brooks at ricoh-europe.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >
Subject: RE: Need Urgent Support - Ricoh toner empty stock has created critical issue to our operation (Haleon - Pulogadung site)
Internal
Hi ,
Please see below. Would you be able to help?
Thank you in advance
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska <mailto:Name.surname at ricoh-europe.com> @ricoh-europe.com
<http://www.ricoh-europe.com/> www.ricoh-europe.com
Annual leave planned:
<http://www.ricoh-europe.com/>
<http://www.facebook.com/ricoheurope> <http://www.twitter.com/ricoheurope> <http://www.youtube.com/ricoheurope>
From: Kalpana Lambert - CW <kalpana.x.lambert at haleon.com <mailto:kalpana.x.lambert at haleon.com> >
Sent: Wednesday, April 12, 2023 9:21 AM
To: Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >
Cc: Jas Gill - CW <jas.x.gill at haleon.com <mailto:jas.x.gill at haleon.com> >; Hari Prabowo <hari.x.prabowo at haleon.com <mailto:hari.x.prabowo at haleon.com> >; Tim Brooks <Tim.Brooks at ricoh-europe.com <mailto:Tim.Brooks at ricoh-europe.com> >; admintoner03 at moderndatasolusi.com <mailto:admintoner03 at moderndatasolusi.com> ; Endri Cahyanti <endri.x.cahyanti at haleon.com <mailto:endri.x.cahyanti at haleon.com> >; Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com <mailto:Irena.Kniazielska at ricoh-europe.com> >; soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> ; Jarjis Ali <jarjis.a.ali at haleon.com <mailto:jarjis.a.ali at haleon.com> >
Subject: RE: Need Urgent Support - Ricoh toner empty stock has created critical issue to our operation (Haleon - Pulogadung site)
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Sara,
Please can provide toners for this site ASAP.
Kind regards,
Kal
From: Endri Cahyanti <endri.x.cahyanti at haleon.com <mailto:endri.x.cahyanti at haleon.com> >
Sent: 12 April 2023 07:35
To: admintoner03 at moderndatasolusi.com <mailto:admintoner03 at moderndatasolusi.com>
Cc: Jas Gill - CW <jas.x.gill at haleon.com <mailto:jas.x.gill at haleon.com> >; Hari Prabowo <hari.x.prabowo at haleon.com <mailto:hari.x.prabowo at haleon.com> >; Kalpana Lambert - CW <kalpana.x.lambert at haleon.com <mailto:kalpana.x.lambert at haleon.com> >; Tim Brooks <Tim.Brooks at ricoh-europe.com <mailto:Tim.Brooks at ricoh-europe.com> >; Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com <mailto:Irena.Kniazielska at ricoh-europe.com> >; soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com>
Subject: Need Urgent Support - Ricoh toner empty stock has created critical issue to our operation (Haleon - Pulogadung site)
Importance: High
Dear Ricoh toner team,
We really need urgent support regarding toner request.
Attached is our email request for toner sent to Local Ricoh team by 17th Mar 2023 but up to now there are no toner sent to us (almost a month).
We have tried to call the toner PIC and also chat on our local WA group but no respond from the team up to now.
Below is our current toner stock. The red status printer point 3-4 now cannot be operated due to has no toner received.
We really need your high attention and support on this request as it is impact to our daily operation.
No
Area
Printer
IP Adress
Type
Serial Number
Position
Entity
Type Toner
Request Order Date
Limit Stock
Stock
Qty Order
1
P.GADUNG
PULFMP006
10.237.196.214
SP 301
W903PA00741
Production IPC
SPI
MP301S
17-Mar-2023
2
0
2
2
P.GADUNG
PULFMP005
10.237.196.213
SP 301
W903PA00738
Production Supervisor
SPI
MP301S
17-Mar-2023
2
0
2
3
P.GADUNG
PULFMP004
10.237.196.212
SP 301
W903P600545
Warehouse Raw Material
SPI
MP301S
17-Mar-2023
2
0
2
4
P.GADUNG
PULFMP003
10.237.196.211
SP 301
W903P600544
Warehouse Finished Goods
SPI
MP301S
17-Mar-2023
2
0
2
5
P.GADUNG
PULFMP007
10.237.196.215
SP 301
W903PA00742
Wellness Production
SPI
MP301S
17-Mar-2023
2
0
2
Dear Kalpana,
Could you please kindly support us to solve this situation to Ricoh urgently?
We need the right PIC for toner request who can support us so we will have no the same issue in future.
Thank you and kind regards,
Endri
From: Kalpana Lambert - CW <kalpana.x.lambert at haleon.com <mailto:kalpana.x.lambert at haleon.com> >
Sent: Thursday, April 6, 2023 4:47 PM
To: Endri Cahyanti <endri.x.cahyanti at haleon.com <mailto:endri.x.cahyanti at haleon.com> >; Global Print Services Tech Refresh <Global-Print-Services-Tech-Refresh at haleon.com <mailto:Global-Print-Services-Tech-Refresh at haleon.com> >
Cc: Jas Gill - CW <jas.x.gill at haleon.com <mailto:jas.x.gill at haleon.com> >
Subject: RE: Action! Feedback requested - Ricoh print services
Hi Endri,
Thanks for your responses – Are you are getting toners automatically, are they arriving within the time specified above? Or do you have to manually order toners?
Kind regards,
Kal
From: Endri Cahyanti <endri.x.cahyanti at haleon.com <mailto:endri.x.cahyanti at haleon.com> >
Sent: 06 April 2023 09:56
To: Global Print Services Tech Refresh <Global-Print-Services-Tech-Refresh at haleon.com <mailto:Global-Print-Services-Tech-Refresh at haleon.com> >
Cc: Kalpana Lambert - CW <kalpana.x.lambert at haleon.com <mailto:kalpana.x.lambert at haleon.com> >; Jas Gill - CW <jas.x.gill at haleon.com <mailto:jas.x.gill at haleon.com> >
Subject: RE: Action! Feedback requested - Ricoh print services
From: Global Print Services Tech Refresh <Global-Print-Services-Tech-Refresh at haleon.com <mailto:Global-Print-Services-Tech-Refresh at haleon.com> >
Sent: Wednesday, April 5, 2023 10:12 PM
Cc: Kalpana Lambert - CW <kalpana.x.lambert at haleon.com <mailto:kalpana.x.lambert at haleon.com> >; Jas Gill - CW <jas.x.gill at haleon.com <mailto:jas.x.gill at haleon.com> >
Subject: Action! Feedback requested - Ricoh print services
Action! Provide feedback about Ricoh services
Your site has been identified as a key site, and as such it is important that you are receiving a high-quality service from Ricoh to support your business needs.
Please can you answer the questions in the table below to help us understand if there are any gaps in the service provided by Ricoh:
(If you are responsible for multiple sites, complete one for each site)
Site Name
Pulogadung
Toner replenishment
Ricoh should be automatically sending you toners. They have a system that can view the levels of toners that you have and when it reaches a certain point (10% for a commercial site and 20% for a manufacturing site) an alert will be automatically generated, and you should be sent toners.
Are you receiving toners automatically?
No
Timing of replacement toner delivery
Toners should be sent to you within 2 working days for any request placed or alerts received before 3pm local time or if after this time, within 3 working days.
If you are getting toners automatically, are they arriving within the time specified above?
N/A
If you are placing a request for toners how long do they take to arrive typically?
Around 2 weeks
Disposal
Any old toners should be collected by your local Ricoh representative from an agreed central collection point.
Are Ricoh disposing of your old toners?
Yes
Have you agreed a central collection point with your local Ricoh representative
Yes, we have agreed a central collection point
Break-Fix/ Printer maintenance
Ricoh should be conducting maintenance work on any printer that has not been visited by an engineer because of a ticket raised. The work should be done twice a year. They should have a monitoring tool to notify them of the target printers.
Are you receiving this service?
Yes for some :
How often are you receiving this service?
For 2 printers 4 times per year
No for others
How many printers do you think have been maintained since July 2022?
2 printers have this service
1 loan printer broken so no have this service
5 printers have no receiving this
Thanks in advance for taking the time to compete the table above, your answers will help us to improve the services that you receive from Ricoh.
Kind regards,
Global Print Service
The Haleon group monitors email communications sent to and from the Haleon group in order to protect Haleon, our employees, customers, suppliers and business partners, from cyber threats and loss of Haleon group information. Haleon group monitoring is conducted with appropriate confidentiality controls and in accordance with local laws and after appropriate consultation. This e-mail was sent by Haleon UK Trading Limited (registered in England and Wales No. 09237643), part of the Haleon group of companies. The registered address is Building 5, First Floor, The Heights, Weybridge, Surrey KT13 0NY, United Kingdom.
Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20230502/598e3ea0/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 9173 bytes
Desc: not available
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20230502/598e3ea0/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.jpg
Type: image/jpeg
Size: 27583 bytes
Desc: not available
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20230502/598e3ea0/attachment.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.png
Type: image/png
Size: 2926 bytes
Desc: not available
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20230502/598e3ea0/attachment-0001.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image004.png
Type: image/png
Size: 1331 bytes
Desc: not available
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20230502/598e3ea0/attachment-0002.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image005.png
Type: image/png
Size: 1309 bytes
Desc: not available
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20230502/598e3ea0/attachment-0003.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image006.png
Type: image/png
Size: 1508 bytes
Desc: not available
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20230502/598e3ea0/attachment-0004.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image007.jpg
Type: image/jpeg
Size: 4819 bytes
Desc: not available
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20230502/598e3ea0/attachment-0001.jpg>
More information about the It.team
mailing list