[It.team] FW: Infineon - CR error. Spare toner request. Loaner request
Soenwono
soenwono at moderndatasolusi.com
Tue May 23 10:37:07 UTC 2023
FYI – CARD READER INFINEON CONFIGURATION
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com <http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Nur Shafina Binti Shaffiai <Nur.Shafina at ricoh.com.my>
Sent: 23 May 2023 17:17
To: soenwono <soenwono at moderndatasolusi.com>; Mabel Seow <Mabel_Seow at rapp.ricoh.com>
Cc: idris at moderndatasolusi.com; yan at moderndatasolusi.com
Subject: Re: Infineon - CR error. Spare toner request. Loaner request
Hello Sun Sun,
Ricoh Europe team has responded, and they suggested PTM to reconfigure the unit with the latest INEPRO tool.
Kindly download from this link https://we.tl/t-BdbgYua0qH for the latest configuration file and please expedite the arrangement for reconfiguration process.
We highly appreciate your fast action to get it resolved as the machine is already in productive use.
Keep us posted with the outcome from the reconfiguration.
Warm regards,
Nur Shafina Binti Shaffiai (Fina)
Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Cell: +6019 453 7293
Email: nur.shafina at ricoh.com.my <mailto:nur.shafina at ricoh.com.my>
Advance Leave Notice: 19th May OOO (Team Building)
Public Holiday:
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2,
Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor Darul Ehsan
_____
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: Monday, May 22, 2023 4:26 PM
To: Nur Shafina Binti Shaffiai <Nur.Shafina at ricoh.com.my <mailto:Nur.Shafina at ricoh.com.my> >; Mabel Seow <Mabel_Seow at rapp.ricoh.com <mailto:Mabel_Seow at rapp.ricoh.com> >
Cc: idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> <idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >
Subject: RE: Infineon - CR error. Spare toner request. Loaner request
Hi Fina, Please find the signed WO as per request. Thank you. Regards, Soenwono Suprapto | GMA & Direct Dept Head T: +62 21-27937489 F: +62 21-27937486 M: +62-87771697791 www. moderndatasolusi. com PT MODERN DATA SOLUSI JL. Sultan Iskandar
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Hi Fina,
Please find the signed WO as per request.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com <http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Nur Shafina Binti Shaffiai <Nur.Shafina at ricoh.com.my <mailto:Nur.Shafina at ricoh.com.my> >
Sent: 22 May 2023 9:11
To: Mabel Seow <Mabel_Seow at rapp.ricoh.com <mailto:Mabel_Seow at rapp.ricoh.com> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Cc: idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >
Subject: Re: Infineon - CR error. Spare toner request. Loaner request
Hi Sun Sun,
May I request the Work Order for these 4 devices please?
Can you please come back to me today (22nd), before the end of business?
Thank you.
Warm regards,
Nur Shafina Binti Shaffiai (Fina)
Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Cell: +6019 453 7293
Email: nur.shafina at ricoh.com.my <mailto:nur.shafina at ricoh.com.my>
Advance Leave Notice: 19th May OOO (Team Building)
Public Holiday:
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2,
Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor Darul Ehsan
_____
From: Mabel Seow <Mabel_Seow at rapp.ricoh.com <mailto:Mabel_Seow at rapp.ricoh.com> >
Sent: Monday, May 22, 2023 9:29 AM
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Nur Shafina Binti Shaffiai <Nur.Shafina at ricoh.com.my <mailto:Nur.Shafina at ricoh.com.my> >
Cc: idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> <idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >
Subject: RE: Infineon - CR error. Spare toner request. Loaner request
Hello Sun Sun,
Thank you and PTM mgnt for agreeing to the back up unit and also spare toners. May I know how many set of toner will you provide? And when will that be? IFX will be happy to see such improvement.
Hope to hear from you soon.
Thank you.
Advance Biz Travel Notice: 19 May
Advance Leave Notice: NIL
Public Holiday: 2 Jun (Vesak Day)
Kind regards
Mabel Seow
Head of Service Management, Asia Pacific
Ricoh Global Services Greater Asia Pacific
RICOH Digital Services BU
RICOH ASIA PACIFIC PTE LTD
20W Pasir Panjang Road,
#04-28 Maplestree Business City,
Singapore 117439
Phone: (65) 6308 9160
mabel_seow at rapp.ricoh.com <mailto:mabel_seow at rapp.ricoh.com>
www.ricoh-ap.com <http://www.ricoh-ap.com >
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
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From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: Friday, May 19, 2023 12:38 PM
To: Nur Shafina Binti Shaffiai <Nur.Shafina at ricoh.com.my <mailto:Nur.Shafina at ricoh.com.my> >; Mabel Seow <Mabel_Seow at rapp.ricoh.com <mailto:Mabel_Seow at rapp.ricoh.com> >
Cc: idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >
Subject: RE: Infineon - CR error. Spare toner request. Loaner request
Hi Mabel, Here is the update for 2 replacement card readers that we received: The PID on the box & on the card reader is different The notification light is blinking Also having a same errors as the previous card readers I already reported
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Hi Mabel,
Here is the update for 2 replacement card readers that we received:
The PID on the box & on the card reader is different
The notification light is blinking
Also having a same errors as the previous card readers
I already reported this to Carol and RAPO for their advise and support in the separate email (cc Mabel)
For the spare toner & back up unit, I’ve discussed with management and if this is a request from Infineon and to show our improvement as part of our commitment to IFX then we will fulfill it and we hope our relationship with IFX can be continue..
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com <http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Nur Shafina Binti Shaffiai <Nur.Shafina at ricoh.com.my <mailto:Nur.Shafina at ricoh.com.my> >
Sent: 18 May 2023 13:28
To: Mabel Seow <Mabel_Seow at rapp.ricoh.com <mailto:Mabel_Seow at rapp.ricoh.com> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Cc: idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com>
Subject: Re: Infineon - CR error. Spare toner request. Loaner request
Hi Mabel,
Noted on the instruction & please be informed that today is a Bank Holiday in Indonesia.
Kindly expect delay.
Thank you.
Warm regards,
Nur Shafina Binti Shaffiai (Fina)
Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Cell: +6019 453 7293
Email: nur.shafina at ricoh.com.my <mailto:nur.shafina at ricoh.com.my>
Advance Leave Notice: 9th May
Public Holiday: 1st & 4th
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2,
Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor Darul Ehsan
_____
From: Mabel Seow <Mabel_Seow at rapp.ricoh.com <mailto:Mabel_Seow at rapp.ricoh.com> >
Sent: Wednesday, May 17, 2023 4:46 PM
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Nur Shafina Binti Shaffiai <Nur.Shafina at ricoh.com.my <mailto:Nur.Shafina at ricoh.com.my> >
Cc: idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> <idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >
Subject: Infineon - CR error. Spare toner request. Loaner request
Hello Sun Sun,
We spoke. IFX AP spoke to me yesterday with regards to their concerns about Batam operation.
Card reader
Can you please send pictures of the error on the card reader and its replacement. Also copy paste the image of what you had send via WA to me as well. On what PTM suspect is the cause.
<mailto:Nur.Shafina at ricoh.com.my> @Nur Shafina Binti Shaffiai, once PTM does that, can you please check with Ricoh Europe/Germany, using the details, what is the cause and how to resolve this. PTM had checked that settings are done correctly.
Spare toners
Their pain point is toner delivery is slow or delayed. Which causes them down time. They have requested for spare toners. At least 2 sets of CMYK onsite. It will relief them whilst the spare are replaced, they will not suffer down time.
Loaner
Due to age of their device, could PTM spare a loaner device on site that could be used when one of their device breakdown? This item not so urgent. But will be nice to have. The toners and Card Reader more urgent.
Kindly get back to me soon, if possible by tomorrow.
Thank you.
Advance Biz Travel Notice: 19 May
Advance Leave Notice: NIL
Public Holiday: 2 Jun (Vesak Day)
Kind regards
Mabel Seow
Head of Service Management, Asia Pacific
Ricoh Global Services Greater Asia Pacific
RICOH Digital Services BU
RICOH ASIA PACIFIC PTE LTD
20W Pasir Panjang Road,
#04-28 Maplestree Business City,
Singapore 117439
Phone: (65) 6308 9160
mabel_seow at rapp.ricoh.com <mailto:mabel_seow at rapp.ricoh.com>
www.ricoh-ap.com <http://www.ricoh-ap.com >
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
<file:///C:/Users/Mabel_Seow/AppData/Roaming/Microsoft/Signatures/Head%20(Mabel_Seow@rapp.ricoh.com)_files/image003.jpg>
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