[It.team] FW: Cikarang Printer Details (INTERNAL)

Thu Oct 5 01:59:57 UTC 2023

Dear Pak Soen,

Noted pak, dijadwalkan hari ini

---
Atas Perhatian dan kerjasamanya kami ucapkan terima kasih,

Salam,
L Tiwi
Helpdesk
08111559141 (WA)
PT Modern Data Solusi
Jl. Sultan Hasanuddin No. 72

On 2023-10-04 18:10, Soenwono wrote:

> Helpdesk,
> 
> Global menemui kendala saat mencoba installasi SLNX di mesin IMC 4500 
> di EVONIK Indonesia Cikaang.
> 
> Tolong besok jadwalkan teknisi ke EVONIK Indonesia untuk cek settingan 
> sesuai builbook terlampir.
> 
> Thank you
> 
> Regards,
> 
> Soenwono Suprapto | GMA & Direct Dept Head
> 
> T: +62 21-27937489
> 
> F: +62 21-27937486
> 
> M: +62-87771697791
> 
> www.moderndatasolusi.com [1]
> 
> PT MODERN DATA SOLUSI
> 
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - 
> Jakarta Selatan 12240 [2]
> 
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Wednesday, October 4, 2023 6:09 PM
> To: 'Justina Sim' <Justina.Sim at ricoh.com.my>
> Cc: 'helpdesk at moderndatasolusi.com' <helpdesk at moderndatasolusi.com>; 
> 'gilang at moderndatasolusi.com' <gilang at moderndatasolusi.com>; 
> erik at moderndatasolusi. com (erik at moderndatasolusi.com) 
> <erik at moderndatasolusi.com>; 'Henry Sutanto' 
> <henry.sutanto at moderndatasolusi.com>
> Subject: RE: Cikarang Printer Details (INTERNAL)
> 
> Hi Justina,
> 
> My team not sure about WIM certificate. We never done that before. can 
> you give us guidance to do this / Can you get the IT central team in 
> this  email?
> 
> Tomorrow I will ask my engineer to visit Evonik Indonesia to check the 
> setting as per buildbook first. (is the attached correct buildbook to 
> follow?)
> 
> Thank you.
> 
> Regards,
> 
> Soenwono Suprapto | GMA & Direct Dept Head
> 
> T: +62 21-27937489
> 
> F: +62 21-27937486
> 
> M: +62-87771697791
> 
> www.moderndatasolusi.com [1]
> 
> PT MODERN DATA SOLUSI
> 
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - 
> Jakarta Selatan 12240 [2]
> 
> From: Justina Sim <Justina.Sim at ricoh.com.my>
> Sent: Wednesday, October 4, 2023 5:08 PM
> To: soenwono <soenwono at moderndatasolusi.com>
> Cc: Salim, Jimmy <jimmy.salim at evonik.com>; 'Nurhakim, Ridwan' 
> <ridwan.nurhakim at evonik.com>
> Subject: RE: Cikarang Printer Details
> 
> Good day Sun Sun
> 
> GSSC Team tried installing SLNX but failed to do so.
> 
> Please see here the update and what needs to be done.
> 
> We have encountered an issue regarding the unavailability of the WIM 
> for the machine, as indicated in the screenshot below. In addition, we 
> see that the hostname is not yet linked to the machine.
> 
> Would it be possible to arrange for an onsite engineer to replace the 
> WIM certificate?
> 
> Kindly let me know when can engineer do the needful.
> 
> Thank you.
> 
> Kind Regards
> 
> Justina Sim
> Global Account Coordinator
> 
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 640 4757
> 
> Justina.Sim at ricoh.com.my
> www.ricoh-ap.com [3]
> 
> Advance Public Holiday Notice: 28th Sep, 13th Nov, 11th & 25th Dec
> 
> Advance Leave Notice:
> 
> RICOH (Malaysia) Sdn Bhd   (10078-W)
> UG-D6, Level Upper Ground,
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 40150 Shah Alam, Selangor
> 
> Website: www.ricoh.com.my [4]
> 
> [5]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> _ _
> 
> ----------------------------------------------------------------------------------------------------------------------------------------
> 
> From: Salim, Jimmy <jimmy.salim at evonik.com>
> Sent: Wednesday, September 27, 2023 1:58 PM
> To: Justina Sim <Justina.Sim at ricoh.com.my>
> Subject: RE: Cikarang Printer Details
> 
> Hi Justina,
> 
> I have added this before you informed us on the missing software 
> license quotation, which is a few weeks ago.
> 
> This should not be an issue.
> 
> Best regards,
> 
> Jimmy Salim
> Workplace Operation - Advanced Services | IT
> Phone: +65 6809 6552 | Mobile: +65 8112 1242 | Email: 
> jimmy.salim at evonik.com
> 
> Evonik (SEA) Pte. Ltd.
> 3 International Business Park #07-18 | Nordic European Centre | 
> Singapore 609927
> 
> www.evonik.com.sg [6]
> 
> LinkedIn [7] | Twitter [8] | Instagram [9] | Facebook [10]
> 
> Supervisory Board: Bernd Tönjes, Chairman
> 
> Executive Board: Christian Kullmann, Chairman | Dr. Harald Schwager, 
> Deputy Chairman | Thomas Wessel | Ute Wolf
> 
> Registered Office: Essen | Register Court: Essen | Local Court | 
> Commercial Registry B 19474
> 
> From: Justina Sim <Justina.Sim at ricoh.com.my>
> Sent: Wednesday, September 27, 2023 1:57 PM
> To: Salim, Jimmy <jimmy.salim at evonik.com>
> Subject: RE: Cikarang Printer Details
> 
> [  TRUSTED SENDER  ]
> 
> Good day Jimmy
> 
> Thankyou for providing the information.
> 
> May I know when will the hostname and IP address be available for GSSC 
> to connect to device?
> 
> I was informed that it takes a while for DHCP record to fully updated 
> across Evonik's network; it takes approx. 4 hours or so.
> 
> Thank you.
> 
> Kind Regards
> 
> Justina Sim
> Global Account Coordinator
> 
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 640 4757
> 
> Justina.Sim at ricoh.com.my
> www.ricoh-ap.com [3]
> 
> Advance Public Holiday Notice: 28th Sep, 13th Nov, 11th & 25th Dec
> 
> Advance Leave Notice:
> 
> RICOH (Malaysia) Sdn Bhd   (10078-W)
> UG-D6, Level Upper Ground,
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 40150 Shah Alam, Selangor
> 
> Website: www.ricoh.com.my [4]
> 
> [5]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> _ _
> 
> ----------------------------------------------------------------------------------------------------------------------------------------
> 
> From: Salim, Jimmy <jimmy.salim at evonik.com>
> Sent: Wednesday, September 27, 2023 1:11 PM
> To: Justina Sim <Justina.Sim at ricoh.com.my>
> Subject: Cikarang Printer Details
> 
> Hi Justina,
> 
> As requested, below is the printer details:
> 
> Printer Model: IM C4500
> S/N: 3120MB20375
> Evonik Host Name: PR0300062
> IP Address: 10.208.128.178
> 
> Please do let me know if you need more information.
> 
> Thank you.
> 
> Best regards,
> 
> Jimmy Salim
> Workplace Operation - Advanced Services | IT
> Phone: +65 6809 6552 | Mobile: +65 8112 1242 | Email: 
> jimmy.salim at evonik.com
> 
> Evonik (SEA) Pte. Ltd.
> 3 International Business Park #07-18 | Nordic European Centre | 
> Singapore 609927
> 
> www.evonik.com.sg [6]
> 
> LinkedIn [7] | Twitter [8] | Instagram [9] | Facebook [10]
> 
> Supervisory Board: Bernd Tönjes, Chairman
> 
> Executive Board: Christian Kullmann, Chairman | Dr. Harald Schwager, 
> Deputy Chairman | Thomas Wessel | Ute Wolf
> 
> Registered Office: Essen | Register Court: Essen | Local Court | 
> Commercial Registry B 19474

Links:
------
[1] http://www.moderndatasolusi.com/
[2] https://goo.gl/maps/ta17fqnTWbL2
[3] http://www.ricoh-ap.com/
[4] http://www.ricoh.com.my/
[5] https://www.ricoh.com.my/
[6] http://www.evonik.com.sg/
[7] https://www.linkedin.com/company/evonik/
[8] https://twitter.com/evonik
[9] https://www.instagram.com/evonikofficial/
[10] https://www.facebook.com/Evonik/
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20231005/93f979b9/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.png
Type: image/png
Size: 9173 bytes
Desc: not available
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20231005/93f979b9/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.jpg
Type: image/jpeg
Size: 63469 bytes
Desc: not available
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20231005/93f979b9/attachment.jpg>