[It.team] BNYM Indonesia SLA INC00002283110

Soenwono soenwono at moderndatasolusi.com
Wed Oct 25 08:32:41 UTC 2023 

Hi Kavitta,

 

Yes the issue has been resolved

 

Thank you

 

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

 

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240



 

From: Kavitta A/P Thambidora <Kavitta at ricoh.com.my> 
Sent: Monday, October 23, 2023 3:45 PM
To: soenwono <soenwono at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com>; 'Barnaby, Tristram' <Tristram.Barnaby at bnymellon.com>; Glenda Du Plessis <Glenda.DuPlessis at ricoh-europe.com>; Ryan Krajewski <Ryan.Krajewski at ricoh.co.uk>; Jayna Patel <Jayna.Patel at ricoh-gs.com>; Patricia Foong <Patricia.Foong at ricoh.com.my>; helpdesk at moderndatasolusi.com; Henry Sutanto <henry.sutanto at moderndatasolusi.com>; it.team at moderndatasolusi.com; gilang at moderndatasolusi.com; 'EPG - Ricoh Onsite Support' <RicohAdmin at bnymellon.com>
Cc: 'react.ricoh.co.uk' <react at ricoh.co.uk>
Subject: RE: [It.team] BNYM Indonesia SLA INC00002283110

 

Hi All,

 

Kindly advise whether the issue had been resolved?

 

Thank you,

 

Kavitta

Regional Service Manager, Asia Pacific

Ricoh Global Services Greater Asia Pacific

Business Operation Division

 

RICOH (Malaysia) Sdn Bhd   (10078-W)
UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontracktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.

 

Bank Holiday:   13th Nov 2023 (Deepavali)

 

Advance Leave Notice: 14th Nov 2023 to 20th Nov 2023

 

Cell : (6012) 6914117

Email :  <mailto:kavitta at ricoh.com.my> kavitta at ricoh.com.my

 

Service Hotline: 1300 88 8228

Website:  <http://www.ricoh.com.my/> www.ricoh.com.my

 

 <https://www.ricoh.com.my/> 

 

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

 

 

 

From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> > 
Sent: Monday, October 16, 2023 12:34 PM
To: Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'Barnaby, Tristram' <Tristram.Barnaby at bnymellon.com <mailto:Tristram.Barnaby at bnymellon.com> >; Glenda Du Plessis <Glenda.DuPlessis at ricoh-europe.com <mailto:Glenda.DuPlessis at ricoh-europe.com> >; Ryan Krajewski <Ryan.Krajewski at ricoh.co.uk <mailto:Ryan.Krajewski at ricoh.co.uk> >; Jayna Patel <Jayna.Patel at ricoh-gs.com <mailto:Jayna.Patel at ricoh-gs.com> >; Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> ; Kavitta A/P Thambidora <Kavitta at ricoh.com.my <mailto:Kavitta at ricoh.com.my> >; gilang at moderndatasolusi.com <mailto:gilang at moderndatasolusi.com> ; 'EPG - Ricoh Onsite Support' <RicohAdmin at bnymellon.com <mailto:RicohAdmin at bnymellon.com> >
Cc: 'react.ricoh.co.uk' <react at ricoh.co.uk <mailto:react at ricoh.co.uk> >
Subject: RE: [It.team] BNYM Indonesia SLA INC00002283110

 

Hi RICOH team,

 

My team has done the configuration. Please try to push the EQ solution ya. 

 

Thank you.

 

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

 

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240



 

From: erik at moderndatasolusi.com <mailto:erik at moderndatasolusi.com>  <erik at moderndatasolusi.com <mailto:erik at moderndatasolusi.com> > 
Sent: 16 October 2023 11:22
To: 'Barnaby, Tristram' <Tristram.Barnaby at bnymellon.com <mailto:Tristram.Barnaby at bnymellon.com> >; 'Glenda Du Plessis' <Glenda.DuPlessis at ricoh-europe.com <mailto:Glenda.DuPlessis at ricoh-europe.com> >; 'Ryan Krajewski' <Ryan.Krajewski at ricoh.co.uk <mailto:Ryan.Krajewski at ricoh.co.uk> >; 'Jayna Patel' <Jayna.Patel at ricoh-gs.com <mailto:Jayna.Patel at ricoh-gs.com> >; 'soenwono' <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; 'Patricia Foong Swee See' <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> ; 'Kavitta A/P Thambidora' <Kavitta at ricoh.com.my <mailto:Kavitta at ricoh.com.my> >; gilang at moderndatasolusi.com <mailto:gilang at moderndatasolusi.com> ; 'EPG - Ricoh Onsite Support' <RicohAdmin at bnymellon.com <mailto:RicohAdmin at bnymellon.com> >
Cc: 'react.ricoh.co.uk' <react at ricoh.co.uk <mailto:react at ricoh.co.uk> >
Subject: RE: [It.team] BNYM Indonesia SLA INC00002283110

 

Dear Sun2,

 

For BNY Mellon, Me and Technical Team (Sapar) have arrived at the location and

done several double checks from IP to other settings :

1.	Tipe of machine : MP C3004
2.	IP : Static : 10.244.135.75
3.	Subnet : 255.255.255.192
4.	Gateway : 10.244.135.67

 

For PCC4, the previous installation was unsuccessful due to missing Java, now Java is active



 

and the card reader has been reinstalled into the machine also

 



 

Please coordinate the reinstallation

 

Thank You

 



 

From: It.team <it.team-bounces at moderndatasolusi.com <mailto:it.team-bounces at moderndatasolusi.com> > On Behalf Of Barnaby, Tristram
Sent: 13 October 2023 17:13
To: Glenda Du Plessis <Glenda.DuPlessis at ricoh-europe.com <mailto:Glenda.DuPlessis at ricoh-europe.com> >; Ryan Krajewski <Ryan.Krajewski at ricoh.co.uk <mailto:Ryan.Krajewski at ricoh.co.uk> >; Jayna Patel <Jayna.Patel at ricoh-gs.com <mailto:Jayna.Patel at ricoh-gs.com> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> ; Kavitta A/P Thambidora <Kavitta at ricoh.com.my <mailto:Kavitta at ricoh.com.my> >; gilang at moderndatasolusi.com <mailto:gilang at moderndatasolusi.com> ; EPG - Ricoh Onsite Support <RicohAdmin at bnymellon.com <mailto:RicohAdmin at bnymellon.com> >
Cc: react.ricoh.co.uk <react at ricoh.co.uk <mailto:react at ricoh.co.uk> >
Subject: Re: [It.team] BNYM Indonesia SLA INC00002283110

 

Hi Glenda,

 

This is waiting on the local engineer to install a JAVA card as this is missing and stop us from installing the software – We have asked for the engineer to return with the card and advice once on site so we can work with them.

 

Kind Regards

 

Tristram Barnaby

Managed Output Services

BNY Mellon · Workplace Technology Support 

Cisco Jabba: 020 7163 7667 | 

For Support Please Contact:

Team Email:   <mailto:Ricohadmin at bnymellon.com> Ricohadmin at bnymellon.com

EMEA: +44 207163 4357

 

From: Glenda Du Plessis <Glenda.DuPlessis at ricoh-europe.com <mailto:Glenda.DuPlessis at ricoh-europe.com> > 
Sent: 13 October 2023 10:53
To: Ryan Krajewski <Ryan.Krajewski at ricoh.co.uk <mailto:Ryan.Krajewski at ricoh.co.uk> >; Jayna Patel <Jayna.Patel at ricoh-gs.com <mailto:Jayna.Patel at ricoh-gs.com> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> ; Kavitta A/P Thambidora <Kavitta at ricoh.com.my <mailto:Kavitta at ricoh.com.my> >; gilang at moderndatasolusi.com <mailto:gilang at moderndatasolusi.com> ; EPG - Ricoh Onsite Support <RicohAdmin at bnymellon.com <mailto:RicohAdmin at bnymellon.com> >
Cc: react.ricoh.co.uk <react at ricoh.co.uk <mailto:react at ricoh.co.uk> >
Subject: RE: BNYM Indonesia SLA INC00002283110

 

Thank you Ryan. I have now changed the subcategory and assignment group. @ RicohAdmin@ bnymellon. com could you kindly assist with the below request from the customer. This is required to continue the PCC4 software installation to this device 

 

Thank you Ryan. I have now changed the subcategory and assignment group.

@ RicohAdmin at bnymellon.com <mailto:RicohAdmin at bnymellon.com>  could you kindly assist with the below request from the customer.

 

This is required to continue the PCC4 software installation to this device

 

Thank you 

Glenda 

 

From: Ryan Krajewski <Ryan.Krajewski at ricoh.co.uk <mailto:Ryan.Krajewski at ricoh.co.uk> > 
Sent: Friday, 13 October 2023 11:38
To: Glenda Du Plessis <Glenda.DuPlessis at ricoh-europe.com <mailto:Glenda.DuPlessis at ricoh-europe.com> >; Jayna Patel <Jayna.Patel at ricoh-gs.com <mailto:Jayna.Patel at ricoh-gs.com> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> ; Kavitta A/P Thambidora <Kavitta at ricoh.com.my <mailto:Kavitta at ricoh.com.my> >; gilang at moderndatasolusi.com <mailto:gilang at moderndatasolusi.com> ; EPG - Ricoh Onsite Support <RicohAdmin at bnymellon.com <mailto:RicohAdmin at bnymellon.com> >
Cc: #RUK-React/REMEA <react at ricoh.co.uk <mailto:react at ricoh.co.uk> >
Subject: RE: BNYM Indonesia SLA INC00002283110

 

Hi Glenda,

 

This ticket has now been re-opened!

 

Kind regards,

 

Ryan Krajewski

Senior Service Desk Analyst

 

Ricoh UK Ltd

900 Pavilion Drive,

Northampton Business Park,

Northampton NN4 7RG

UK

 

VoIP Ext: 

Ryan.Krajewski at ricoh.co.uk <mailto:Ryan.Krajewski at ricoh.co.uk> 

 <https://urldefense.com/v3/__http:/www.ricoh.co.uk/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_K2f1xuO4$> www.ricoh.co.uk

 



 

 

 

From: Glenda Du Plessis <Glenda.DuPlessis at ricoh-europe.com <mailto:Glenda.DuPlessis at ricoh-europe.com> > 
Sent: 13 October 2023 09:40
To: Jayna Patel <Jayna.Patel at ricoh-gs.com <mailto:Jayna.Patel at ricoh-gs.com> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> ; Kavitta A/P Thambidora <Kavitta at ricoh.com.my <mailto:Kavitta at ricoh.com.my> >; gilang at moderndatasolusi.com <mailto:gilang at moderndatasolusi.com> ; EPG - Ricoh Onsite Support <RicohAdmin at bnymellon.com <mailto:RicohAdmin at bnymellon.com> >; Ryan Krajewski <Ryan.Krajewski at ricoh.co.uk <mailto:Ryan.Krajewski at ricoh.co.uk> >
Subject: RE: BNYM Indonesia SLA INC00002283110

 

Hi Jayna

 

Noted with thanks.

 <mailto:Ryan.Krajewski at ricoh.co.uk> @Ryan Krajewski is it possible if you could re-open the incident please?

 

Thanks

Glenda 

 

From: Jayna Patel <Jayna.Patel at ricoh-gs.com <mailto:Jayna.Patel at ricoh-gs.com> > 
Sent: Friday, 13 October 2023 09:37
To: #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> ; Kavitta A/P Thambidora <Kavitta at ricoh.com.my <mailto:Kavitta at ricoh.com.my> >; gilang at moderndatasolusi.com <mailto:gilang at moderndatasolusi.com> ; EPG - Ricoh Onsite Support <RicohAdmin at bnymellon.com <mailto:RicohAdmin at bnymellon.com> >; Glenda Du Plessis <Glenda.DuPlessis at ricoh-europe.com <mailto:Glenda.DuPlessis at ricoh-europe.com> >
Subject: RE: BNYM Indonesia SLA INC00002283110

 

Hi All

 

Looping in Ricoh Admin, see below

 

 <mailto:Glenda.DuPlessis at ricoh-europe.com> @Glenda Du Plessis, would we ask the customer to raise another ticket if it is a SW issue now and not HW. Surely not?

That doesn’t seem right or the best way for us to manage an incident end to end

 

Kind regards

 

Jayna Patel


Global Service Manager

Service and Annuity
Professional Services

Ricoh Europe PLC
20 Triton Street, 
London, NW1 3BF, 

United Kingdom

Mobile: + 44 (0) 7717 571714

 <mailto:jayna.patel at ricoh-gs.com> jayna.patel at ricoh-gs.com 
 <https://urldefense.com/v3/__http:/www.ricoh-europe.com/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_KE_q4Y-0$> www.ricoh-europe.com

 <https://urldefense.com/v3/__http:/www.ricoh.co.uk/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_K2f1xuO4$> 

        

 

Please note my working pattern is Monday – Wednesday, Thursday afternoon and Friday mornings

 

 

From: #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> > 
Sent: 12 October 2023 12:00
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> ; Kavitta A/P Thambidora <Kavitta at ricoh.com.my <mailto:Kavitta at ricoh.com.my> >; gilang at moderndatasolusi.com <mailto:gilang at moderndatasolusi.com> 
Cc: Jayna Patel <Jayna.Patel at ricoh-gs.com <mailto:Jayna.Patel at ricoh-gs.com> >
Subject: RE: BNYM Indonesia SLA INC00002283110

 

 

Good day Soenwono

 

Thank you kindly for the update on the engineer’s visit.

Could the customer raise a new incident for the SW to be installed our onsite support team will handle the incident. I will Resolve the HW incident with the notes provided.

 

Thank you again

Glenda 

 

 

From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> > 
Sent: Thursday, 12 October 2023 12:44
To: #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> ; Kavitta A/P Thambidora <Kavitta at ricoh.com.my <mailto:Kavitta at ricoh.com.my> >; gilang at moderndatasolusi.com <mailto:gilang at moderndatasolusi.com> 
Cc: Jayna Patel <Jayna.Patel at ricoh-gs.com <mailto:Jayna.Patel at ricoh-gs.com> >
Subject: RE: BNYM Indonesia SLA INC00002283110

 

This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.

Hi Glenda,

 

Technician has changed the spare part and fix the hardware issue. printer is up and running. 

now customer wants the software to be installed. can you advise what should we do?  

 

Thank you. 

 

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <https://urldefense.com/v3/__http:/www.moderndatasolusi.com/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_KHMRj4QI$> www.moderndatasolusi.com

 

PT MODERN DATA SOLUSI 

 <https://urldefense.com/v3/__https:/goo.gl/maps/ta17fqnTWbL2__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_K-tiel8k$> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240



 

From: #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> > 
Sent: 12 October 2023 13:59
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; 'helpdesk at moderndatasolusi.com' <helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> ; Kavitta A/P Thambidora <Kavitta at ricoh.com.my <mailto:Kavitta at ricoh.com.my> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; info at moderndatasolusi.com <mailto:info at moderndatasolusi.com> 
Cc: Jayna Patel <Jayna.Patel at ricoh-gs.com <mailto:Jayna.Patel at ricoh-gs.com> >
Subject: RE: BNYM Indonesia SLA INC00002283110

 

Good morning everyone

 

We are still awaiting on a update from the team on ETA when the engineer will attend. Could you please advise urgently the status of this incident.

 

 

Thank you 

Glenda 

 

From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> > 
Sent: Wednesday, 11 October 2023 11:58
To: Jayna Patel <Jayna.Patel at ricoh-gs.com <mailto:Jayna.Patel at ricoh-gs.com> >; #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >; 'helpdesk at moderndatasolusi.com' <helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> ; Kavitta A/P Thambidora <Kavitta at ricoh.com.my <mailto:Kavitta at ricoh.com.my> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Subject: RE: BNYM Indonesia SLA INC00002283110

 

This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.

Dear Jayna,

 

Thanks for reaching out and I am adding  <mailto:soenwono at moderndatasolusi.com> @soenwono, our POC for this account for support.

 

Dear Sun Sun and Henry,

 

Please advise the status of this incident ticket that was logged in on 10th Oct and has it been attended, resolved?

 

This ticket is about breach SLA…

 

Thanks.

 

Advance Leave Notice:  Nil

Public Holiday:  Nil 

 

 

 

Thank you.

Patricia Foong 
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 410 4493

 <mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my

RICOH (Malaysia) Sdn Bhd  (10078-W) 

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontraktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.

 

Service Hotline: 1300 88 8228

Website:  <https://urldefense.com/v3/__http:/www.ricoh.com.my/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_KMkE46BI$> www.ricoh.com.my

 

 <https://urldefense.com/v3/__https:/www.ricoh.com.my/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_Kx8bK4M8$> 

 

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

 

From: Jayna Patel <Jayna.Patel at ricoh-gs.com <mailto:Jayna.Patel at ricoh-gs.com> > 
Sent: Wednesday, October 11, 2023 5:42 PM
To: #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >; 'helpdesk at moderndatasolusi.com' <helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> ; Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; Kavitta A/P Thambidora <Kavitta at ricoh.com.my <mailto:Kavitta at ricoh.com.my> >
Subject: RE: BNYM Indonesia SLA INC00002283110

 

Hi Ladies

Any help you can provide would be appreciated

We have an open incident in Indonesia for a while, soon to breach SLA

 

Kind regards

 

Jayna Patel


Global Service Manager

Service and Annuity
Professional Services

Ricoh Europe PLC
20 Triton Street, 
London, NW1 3BF, 

United Kingdom

Mobile: + 44 (0) 7717 571714

 <mailto:jayna.patel at ricoh-gs.com> jayna.patel at ricoh-gs.com 
 <https://urldefense.com/v3/__http:/www.ricoh-europe.com/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_KE_q4Y-0$> www.ricoh-europe.com

 <https://urldefense.com/v3/__http:/www.ricoh.co.uk/__;!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_K2f1xuO4$> 

        

 

Please note my working pattern is Monday – Wednesday, Thursday afternoon and Friday mornings

 

 

From: #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> > 
Sent: 11 October 2023 10:35
To: 'helpdesk at moderndatasolusi.com' <helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> >; henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> ; it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> 
Cc: Jayna Patel <Jayna.Patel at ricoh-gs.com <mailto:Jayna.Patel at ricoh-gs.com> >
Subject: RE: BNYM Indonesia SLA INC00002283110

 

Dear team

 

Please could you provide us with a update on the incident. Kindly note we are to provide feedback to the customer and update ServiceNow. Your urgent response will be appreciated to avoid any breaches.

 

 

Thank you 

Glenda 

 

From: #RPO-EMEA-RSD-incident-management 
Sent: Tuesday, 10 October 2023 16:53
To: helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> 
Subject: BNYM Indonesia SLA INC00002283110

 

Good day team

 

Kindly note of the incident assigned to your group. Please could you provide status update in order for us to update ServiceNow and in return the customer.

Details below:

 

Bank of New York Mellon

Jl. Jend. Sudirman Kav. 52-53

Jakarta

12190

Indonesia

S/N-G696M850389

 

Carlolina Susanto (Oline)
Office Manager
BNY Mellon
Jakarta Representative Office
One Pacific Place, 11th Fl. Suite 73
Jl. Jend. Sudirman Kav. 52-53
Jakarta 12190, Indonesia
T. +62 21 2783 0626 l D. +62 21 2783 0623
F. +65 6490 4570
 <mailto:carlolina.susanto at bnymellon.com%3cmailto:carlolina.susanto at bnymellon.com> carlolina.susanto at bnymellon.com<mailto:carlolina.susanto at bnymellon.com> l  <https://urldefense.com/v3/__http:/www.bnymellon.com*3chttp:/www.bnymellon.com/__;JQ!!OiWDNh-9Pw!-ueV4cW-JoMLm2oVeLKw5fmF96fUcgTWTPP-fA-P-wEf5YjTJDXWEmcLxDNAJljtBGvuzLvIZqPBIVfvWyuA5WvZyL_KJcXoKv0$> www.bnymellon.com<http://www.bnymellon.com/>

 

 

Kind regards

Glenda Du Plessis

RSD Incident Manager

Regional Service Desk

Annuity and Services 

Glenda.DuPlessis at ricoh-europe.com <mailto:Glenda.DuPlessis at ricoh-europe.com> 

EMEA-RSD-Incident-management at ricoh-europe.com <mailto:EMEA-RSD-Incident-management at ricoh-europe.com> 

 

 



 

 

 

Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail 

  _____  

Notice: The information contained in this e-mail, and any attachment, is confidential and is intended solely for the use of the intended recipient. Access, copying, or re-use of the e-mail or any attachment, or any information contained therein, by any other person is not authorized. If you are not the intended recipient, please return the e-mail to the sender and delete it from your computer. Emails may be interfered with and may contain viruses or other defects. We provide no warranties in relation to these matters. For information on how to help protect yourself from fraud, including cyberfraud and other fraudulent activity, please visit our Information Security and Protection Page. <https://www.bnymellon.com/us/en/disclaimers/information-security-and-protection.html>  Please refer to https://disclaimer.bnymellon.com/eu.htm for certain disclosures relating to European legal entities. Please note that we may use tracking pixels to monitor your interaction with reports and data delivered via this email. To learn how BNY Mellon uses personal information, please read our Data Privacy Notice <https://www.bnymellon.com/us/en/data-privacy.html> . 

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