[It.team] Shell Card Readers - Retro fitting and cable swapping of Card Reader - APAC

Tue Oct 31 04:13:26 UTC 2023

Hi Steven,

Apologies for my late responds. Solution & card reader is not yet connected
to the unit     

Please advise.

Thank you

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29,
Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240

From: Steven Ooi <Steven.Ooi at ricoh.com.my> 
Sent: Wednesday, October 4, 2023 2:23 PM
To: Riaz Beg <Riaz.Beg at ricoh-gs.com>; soenwono
<soenwono at moderndatasolusi.com>; Dongsun Lee <Dongsun.Lee at kr.ricoh.com>;
Genesis Garma <Genesis.Garma at ricoh.com.ph>; Ally Chen
<ally.chen at ricoh.com.tw>; Ray Leung <Ray.SC.Leung at ricoh.com.hk>
Cc: #RNL-RAM Shell <ram.shell at ricoh.nl>; Shirleen Yeong
<shirleenyeong at servtouch.com>; Amolrada Srivorrapattararkul
<Amolrada.Sri at ricoh.co.th>; maithithanhtam
<maithithanhtam at sieuthanhricoh.vn>
Subject: RE: Shell Card Readers - Retro fitting and cable swapping of Card
Reader - APAC
Importance: High

Dear All,

So far, I think we only gotten the confirmation from Singapore, Thailand and
Vietnam.

 <mailto:soenwono at moderndatasolusi.com> @soenwono
<mailto:Dongsun.Lee at kr.ricoh.com> @Dongsun Lee
<mailto:Genesis.Garma at ricoh.com.ph> @Genesis Garma
<mailto:ally.chen at ricoh.com.tw> @Ally Chen
<mailto:Ray.SC.Leung at ricoh.com.hk> @Ray Leung please can you confirm the
card reader installed was connected to front SOP panel regardless IMC or non
IMC models, please?

Appreciate your update latest by this Friday so that we can close this
action accordingly.

Thank You

Best Regards,

Steven Ooi

Regional Project Manager

Ricoh Global Services Greater Asia Pacific

Business Operation Division

 <mailto:Steven.Ooi at ricoh.com.my> Steven.Ooi at ricoh.com.my

**I am sending this message at a time that suits me. I do not expect you to
read, reply, or take action on this outside of your regular working hours.**

Training : -

Vacation : 30 Oct  - 08 Nov 

Public Holiday : 28 Sep

From: Riaz Beg <Riaz.Beg at ricoh-gs.com <mailto:Riaz.Beg at ricoh-gs.com> > 
Sent: Wednesday, August 16, 2023 4:43 PM
To: soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> >; Dongsun Lee
<Dongsun.Lee at kr.ricoh.com <mailto:Dongsun.Lee at kr.ricoh.com> >; Genesis Garma
<Genesis.Garma at ricoh.com.ph <mailto:Genesis.Garma at ricoh.com.ph> >; Shirleen
Yeong <shirleenyeong at servtouch.com <mailto:shirleenyeong at servtouch.com> >;
Ally Chen <ally.chen at ricoh.com.tw <mailto:ally.chen at ricoh.com.tw> >;
maithithanhtam <maithithanhtam at sieuthanhricoh.vn
<mailto:maithithanhtam at sieuthanhricoh.vn> >; Amolrada Srivorrapattararkul
<Amolrada.Sri at ricoh.co.th <mailto:Amolrada.Sri at ricoh.co.th> >
Cc: #RNL-RAM Shell <ram.shell at ricoh.nl <mailto:ram.shell at ricoh.nl> >; Toby
Ablett <Toby.Ablett at ricoh-gs.com <mailto:Toby.Ablett at ricoh-gs.com> >; Ozan
Huto <Ozan.Huto at ricoh-gs.com <mailto:Ozan.Huto at ricoh-gs.com> >; Steven Ooi
<Steven.Ooi at ricoh.com.my <mailto:Steven.Ooi at ricoh.com.my> >
Subject: Shell Card Readers - Retro fitting and cable swapping of Card
Reader - APAC

Internal

Hi Team,

I would firstly like to thank you for all your efforts in helping with the
installation of the card readers across the APAC region.

As an overview the LRS Solution is currently being tested in pilot locations
across Shell.

Whilst testing was being carried out there was a problem with getting some
of the devices to respond to the solution. 

This only seems to be related to the older MPC devices and is to do with the
connection on the device.

In the old build book and for our solution to work the card readers would
work when connected to the rear of the device, but for the LRS solution it
does not work.

So the actions we potentially need to take are as follows.

*	Check current devices on site if the connection for the card reader
for MPC models is at the rear of the device or the front SOP panel?
*	Any devices which are not connected to the front SOP panel will need
to reconnected from the back of the device to the front.
*	There was a micro usb cable which connects to the front panel, if
this is no longer available a new cable can be purchased and charged to
Shell.
*	As this is a request to revisit and reconnect it is also a
chargeable activity to Shell local.
*	Provide list of devices inc serial numbers of which devices have now
been converted to SOP panel.

NOTE: Only the card reader cable switch is required here and no actual
configuration of the device. If you do encounter any issues once the cable
is swapped then you can reach out to the RAM team to help with the remote
configuration.

I have attached a file with the device numbers I have for you locations and
also the new and updated build book for the tech/engineer to follow when
refitting the cable for the card reader.

It would be great if we can get the activities completed before the end of
the month as Shell are starting to look at a global roll out of the solution
from September and would be great if we can make sure our sites are ready
for the change.

If you have any further questions please do reach out to me and I will
provide support where I can.

Many thanks

Riaz Beg
Project Manager
Ricoh Global Services

Ricoh Europe PLC
20 Triton Street, 
London, NW1 3BF 
UK 
Tel:      +44 2030333773
Mobile: +44 7557082106
 <mailto:riaz.beg at ricoh.co.uk> riaz.beg at ricoh-gs.com
 <http://www.ricoh.co.uk/> www.ricoh.co.uk

 <http://www.ricoh.co.uk/> 

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