[It.team] Shell Indonesia INC00002274058

Wed Sep 27 09:44:24 UTC 2023

Hi Li Peng,

I am sorry I lost RAM contact, Do you have RAM contact? can you share it to
me please

Thank you.

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29,
Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240

From: Chan Li Peng <Chan.Li.Peng at ricoh.com.my> 
Sent: Wednesday, September 27, 2023 3:13 PM
To: soenwono <soenwono at moderndatasolusi.com>;
'#RPO-EMEA-RSD-incident-management'
<EMEA-RSD-incident-management at ricoh-europe.com>;
helpdesk at moderndatasolusi.com; Henry Sutanto
<henry.sutanto at moderndatasolusi.com>; gilang at moderndatasolusi.com;
it.team at moderndatasolusi.com; Erik Reinaldo <Erik at moderndatasolusi.com>
Subject: Re: Shell Indonesia INC00002274058

Hi Pak Soenwono,

Please reach out to RAM Team as per norm for this.

Best Regards,

Chan Li Peng

Regional Service Manager, Greater Asia Pacific 

Ricoh Global Services Greater Asia Pacific

RICOH Digital Services BU

RICOH (Malaysia) Sdn Bhd (10078-W)

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontracktor U1/14,

40150 Shah Alam, Selangor,

Malaysia. 

Cell : (6012) 3833071

Email : chan.li.peng at ricoh.com.my <mailto:chan.li.peng at ricoh.com.my> 

  _____  

From: Soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> >
Sent: Wednesday, September 27, 2023 3:48:27 PM
To: '#RPO-EMEA-RSD-incident-management'
<EMEA-RSD-incident-management at ricoh-europe.com
<mailto:EMEA-RSD-incident-management at ricoh-europe.com> >;
helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com>
<helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> >;
Henry Sutanto <henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> >; Chan Li Peng
<Chan.Li.Peng at ricoh.com.my <mailto:Chan.Li.Peng at ricoh.com.my> >;
gilang at moderndatasolusi.com <mailto:gilang at moderndatasolusi.com>
<gilang at moderndatasolusi.com <mailto:gilang at moderndatasolusi.com> >;
it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com>
<it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; Erik
Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >
Subject: RE: Shell Indonesia INC00002274058 

Hi Heather,

Updates from engineer is they need username & password to (login admin) to
setting the paper size in the unit. can you share the username & passw
please

Thank you. 

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29,
Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240

From: #RPO-EMEA-RSD-incident-management
<EMEA-RSD-incident-management at ricoh-europe.com
<mailto:EMEA-RSD-incident-management at ricoh-europe.com> > 
Sent: Wednesday, September 27, 2023 1:39 PM
To: soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> >; 'helpdesk at moderndatasolusi.com'
<helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> >;
'henry.sutanto at moderndatasolusi.com' <henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> >; 'Chan.Li.Peng at ricoh.com.my'
<Chan.Li.Peng at ricoh.com.my <mailto:Chan.Li.Peng at ricoh.com.my> >
Subject: RE: Shell Indonesia INC00002274058
Importance: High

Hi Team

Kindly advice when engineer will be onsite to attend to this INC please.

INC00002274058

INC10406527

21-09-2023 05:01:46

C718R420301

MPS RICOH Hardware - Paper getting jam in Ricoh printer at s

Thank you

Best regards.

Heather Petersen
Regional Service Desk Incident Manager

Annuity and Service

 <mailto:Heather.petersen at ricoh-europe.com>
Heather.petersen at ricoh-europe.com

From: #RPO-EMEA-RSD-incident-management 
Sent: Monday, 25 September 2023 10:01
To: Soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> >; helpdesk at moderndatasolusi.com
<mailto:helpdesk at moderndatasolusi.com> ; henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> ; Chan.Li.Peng at ricoh.com.my
<mailto:Chan.Li.Peng at ricoh.com.my> 
Subject: RE: Shell Indonesia INC00002274058

Hi Soenwono

I have chased OpCo for status update and awaiting response.

Thank you 

Glenda 

From: Soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> > 
Sent: Sunday, 24 September 2023 17:55
To: #RPO-EMEA-RSD-incident-management
<EMEA-RSD-incident-management at ricoh-europe.com
<mailto:EMEA-RSD-incident-management at ricoh-europe.com> >;
helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ;
henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> ; Chan.Li.Peng at ricoh.com.my
<mailto:Chan.Li.Peng at ricoh.com.my> 
Subject: RE: Shell Indonesia INC00002274058

This message was sent from an external source. Please be careful opening
attachments/links or replying to sources you don't know.

Hi Helpdesk / Pak Henry,

Can you help to give the update please

Thank you.

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29,
Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240

From: #RPO-EMEA-RSD-incident-management
<EMEA-RSD-incident-management at ricoh-europe.com
<mailto:EMEA-RSD-incident-management at ricoh-europe.com> > 
Sent: 22 September 2023 14:21
To: 'helpdesk at moderndatasolusi.com' <helpdesk at moderndatasolusi.com
<mailto:helpdesk at moderndatasolusi.com> >;
'henry.sutanto at moderndatasolusi.com' <henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> >; soenwono
<soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >;
'Chan.Li.Peng at ricoh.com.my' <Chan.Li.Peng at ricoh.com.my
<mailto:Chan.Li.Peng at ricoh.com.my> >
Subject: RE: Shell Indonesia INC00002274058
Importance: High

Dear team

Can you kindly provide an update on ETA 

Thank you

Best regards.

Heather Petersen
Regional Service Desk Incident Manager

Annuity and Service

 <mailto:Heather.petersen at ricoh-europe.com>
Heather.petersen at ricoh-europe.com

From: #RPO-EMEA-RSD-incident-management 
Sent: Thursday, 21 September 2023 08:58
To: helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ;
henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> ; soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> ; Chan.Li.Peng at ricoh.com.my
<mailto:Chan.Li.Peng at ricoh.com.my> 
Subject: Shell Indonesia INC00002274058

Dear team

Kindly advice when engineer will be onsite to attend to below INC please:

INC00002274058

INC10406527

Indonesia

21-09-2023 05:01:46

C718R420301

MPS RICOH Hardware - Paper getting jam in Ricoh printer at shell Talavera
(26 floor)

Thank you

Best regards.

Heather Petersen
Regional Service Desk Incident Manager

Annuity and Service

 <mailto:Heather.petersen at ricoh-europe.com>
Heather.petersen at ricoh-europe.com

Ricoh Europe Holdings PLC is a company registered in England, under company
number 06273215, with a registered office at 20 Triton Street, London, NW1
3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh
Europe PLC, a company registered in England under company number 00720944,
with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK
Limited, a company registered in England under company number 01271033, with
a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4
7YL; and (iii) Ricoh Capital Limited, a company registered in England under
company number 03001351, with a registered office at 20 Triton Street,
London, NW1 3BF Please consider the environment before printing this e-mail 

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