[It.team] RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
#RES-Barcelona-Haleon
Haleon.support at ricoh.es
Fri Aug 2 08:15:49 UTC 2024
Internal
Hi Irena,
On our side we not have mail asking for proceed with the 3 devices scheduled today.
We wait for have the confirmation FE have done his part for proceed with ours.
Best Regards,
Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
[cid:image001.png at 01DAE4C4.EF2E8FE0]<http://www.ricoh.es/>
[cid:image002.png at 01DAE4C4.EF2E8FE0] <http://www.facebook.com/ricohspain> [cid:image003.png at 01DAE4C4.EF2E8FE0] <http://www.twitter.com/ricohspain> [cid:image004.png at 01DAE4C4.EF2E8FE0] <http://www.youtube.com/ricohspain> [cid:image005.png at 01DAE4C4.EF2E8FE0] <http://www.linkedin.com/company/ricoh-espana-slu>
From: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com>
Sent: viernes, 2 de agosto de 2024 10:12
To: erik <erik at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es>; deasy at moderndatasolusi.com; Justina Sim <Justina.sim at ricoh.com.my>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com>; ivan.budiman at moderndatasolusi.com; 'kalam' <kalam at moderndatasolusi.com>; gilang at moderndatasolusi.com; 'ronald' <ronald at moderndatasolusi.com>; 'it team' <it.team at moderndatasolusi.com>; imam.azhar at moderndatasolusi.com; Reece Middleton <Reece.Middleton at ricoh-europe.com>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Hello @erik<mailto:erik at moderndatasolusi.com> @deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com> @Justina Sim<mailto:Justina.sim at ricoh.com.my>
Could you please provide an update re the installation?
Is the PULMFP004 reconfigured?
The customer is getting worried as this already late…Can you please advise?
Thank you
Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image001.png at 01DAE4C4.EF2E8FE0]<http://www.ricoh-europe.com/>
[cid:image002.png at 01DAE4C4.EF2E8FE0]<http://www.facebook.com/ricoheurope> [cid:image003.png at 01DAE4C4.EF2E8FE0] <http://www.twitter.com/ricoheurope> [cid:image004.png at 01DAE4C4.EF2E8FE0] <http://www.youtube.com/ricoheurope>
From: erik <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>
Sent: Friday, August 2, 2024 7:50 AM
To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>; Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; imam.azhar at moderndatasolusi.com<mailto:imam.azhar at moderndatasolusi.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
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Hi Julien,
Thank You for information
Sent from my Galaxy
-------- Original message --------
From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Date: 8/2/24 12:40 (GMT+07:00)
To: deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>, erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>
Cc: "'fitri at moderndatasolusi. com'" <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>, ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>, #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>, 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>, gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>, Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>, 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>, Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>, 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>, imam.azhar at moderndatasolusi.com<mailto:imam.azhar at moderndatasolusi.com>, Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Hi,
Installation of SLNX done
The device PULMFP007 is ready for UAT.
Be aware the device PULMFP004 seems you works on it have same not by buildbook setup of the PULMFP007, we advise to do it fully by buildbook before contact us.
Best Regards,
Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
[cid:image001.png at 01DAE4C4.EF2E8FE0]<http://www.ricoh.es/>
[cid:image002.png at 01DAE4C4.EF2E8FE0] <http://www.facebook.com/ricohspain> [cid:image003.png at 01DAE4C4.EF2E8FE0] <http://www.twitter.com/ricohspain> [cid:image004.png at 01DAE4C4.EF2E8FE0] <http://www.youtube.com/ricohspain> [cid:image005.png at 01DAE4C4.EF2E8FE0] <http://www.linkedin.com/company/ricoh-espana-slu>
From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Sent: viernes, 2 de agosto de 2024 7:09
To: deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>; erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>; Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; imam.azhar at moderndatasolusi.com<mailto:imam.azhar at moderndatasolusi.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Hi,
PULMFP007 seems now more by buildbook.
Going to proceed with the SLNX push. (going to inform when process end with the result)
The user and password for what device ? you have already configured the device with it correctly for what I can see, you should have it already.
Best Regards,
Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
[cid:image001.png at 01DAE4C4.EF2E8FE0]<http://www.ricoh.es/>
[cid:image002.png at 01DAE4C4.EF2E8FE0] <http://www.facebook.com/ricohspain> [cid:image003.png at 01DAE4C4.EF2E8FE0] <http://www.twitter.com/ricohspain> [cid:image004.png at 01DAE4C4.EF2E8FE0] <http://www.youtube.com/ricohspain> [cid:image005.png at 01DAE4C4.EF2E8FE0] <http://www.linkedin.com/company/ricoh-espana-slu>
From: deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com> <deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>>
Sent: viernes, 2 de agosto de 2024 6:58
To: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>; 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; imam.azhar at moderndatasolusi.com<mailto:imam.azhar at moderndatasolusi.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
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Hi Irena,
The IT team will check it again
Can you please provide the machine username and password as well?
Regards,
[cid:image006.png at 01DAE4C4.EF2E8FE0]
From: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>
Sent: 01 August 2024 17:52
To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>; erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>; 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; imam.azhar at moderndatasolusi.com<mailto:imam.azhar at moderndatasolusi.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Thank you, Julien.
Hello @deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>, as per GSSC the device 007 is still not correctly configured.
As per below:
* the hostname is not set up correctly – it should be PULFMP007 and not Ricoh IM C300 (see attached)
* device location is missing (this is very important to know where the device is placed, which room/floor)
* comment: add fax at the end of the comment if fax is fitted.
[cid:image007.png at 01DAE4C4.EF2E8FE0]
Please also recheck the card reader configuration like explained [cid:image008.png at 01DAE4C4.EF2E8FE0]
Please ensure tomorrow morning, the technician correct the above and check if everything has been set by Build Book (except Java) and then send GSSC email to push the slnx.
Could you please include the technician in the email, if possible, as it will be easier to communicate.
Thank you.
Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image001.png at 01DAE4C4.EF2E8FE0]<http://www.ricoh-europe.com/>
[cid:image002.png at 01DAE4C4.EF2E8FE0]<http://www.facebook.com/ricoheurope> [cid:image003.png at 01DAE4C4.EF2E8FE0] <http://www.twitter.com/ricoheurope> [cid:image004.png at 01DAE4C4.EF2E8FE0] <http://www.youtube.com/ricoheurope>
From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Sent: Thursday, August 1, 2024 12:35 PM
To: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>; erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>; 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; imam.azhar at moderndatasolusi.com<mailto:imam.azhar at moderndatasolusi.com>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Hi,
Evidently someone not read the buildbook correctly or think to bypass some part without issue or not able to read it well no clue.
Like we have already tell without the device 100% by buildbook we can’t proceed.
I advise also to recheck the card reader configuration like explained on if they are not sure 100% is done [cid:image008.png at 01DAE4C4.EF2E8FE0]
For help them to understand what they have missed, or … what we found have been missed for now.
[cid:image007.png at 01DAE4C4.EF2E8FE0]
Best Regards,
Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
[cid:image001.png at 01DAE4C4.EF2E8FE0]<http://www.ricoh.es/>
[cid:image002.png at 01DAE4C4.EF2E8FE0] <http://www.facebook.com/ricohspain> [cid:image003.png at 01DAE4C4.EF2E8FE0] <http://www.twitter.com/ricohspain> [cid:image004.png at 01DAE4C4.EF2E8FE0] <http://www.youtube.com/ricohspain> [cid:image005.png at 01DAE4C4.EF2E8FE0] <http://www.linkedin.com/company/ricoh-espana-slu>
From: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>
Sent: jueves, 1 de agosto de 2024 12:31
To: deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>; erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>; 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; imam.azhar at moderndatasolusi.com<mailto:imam.azhar at moderndatasolusi.com>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Hello Deasy,
Thank you for the below.
Please also provide installation plan per customer request, as mentioned in the email.
Thank you
@#RES-Barcelona-Haleon<mailto:Haleon.support at ricoh.es>, please see response. Could you please confirm all is good from your end for 007?
Also the rest of the installation will be completed tomorrow.
Thank you
Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image001.png at 01DAE4C4.EF2E8FE0]<http://www.ricoh-europe.com/>
[cid:image002.png at 01DAE4C4.EF2E8FE0]<http://www.facebook.com/ricoheurope> [cid:image003.png at 01DAE4C4.EF2E8FE0] <http://www.twitter.com/ricoheurope> [cid:image004.png at 01DAE4C4.EF2E8FE0] <http://www.youtube.com/ricoheurope>
From: deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com> <deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>>
Sent: Thursday, August 1, 2024 12:25 PM
To: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>; 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; imam.azhar at moderndatasolusi.com<mailto:imam.azhar at moderndatasolusi.com>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
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Hi Irena,
This is confirmation from IT team
“Yes, after our team check it again,
The only difference is that there is no Java on the current machine”
And tomorrow morning we will continue the installation, because the Haleon office will be closed.
Regards,
[cid:image006.png at 01DAE4C4.EF2E8FE0]
From: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>
Sent: 01 August 2024 17:01
To: deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>; erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>; 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Hello Deasy,
Just checked with GSSC and according to them the device is not by Build Book. Can you please see below. Please confirm this has been corrected?
[cid:image009.png at 01DAE4C4.EF2E8FE0]
Looking forward to hearing from you.
Thank you
Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image001.png at 01DAE4C4.EF2E8FE0]<http://www.ricoh-europe.com/>
[cid:image002.png at 01DAE4C4.EF2E8FE0]<http://www.facebook.com/ricoheurope> [cid:image003.png at 01DAE4C4.EF2E8FE0] <http://www.twitter.com/ricoheurope> [cid:image004.png at 01DAE4C4.EF2E8FE0] <http://www.youtube.com/ricoheurope>
From: deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com> <deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>>
Sent: Thursday, August 1, 2024 11:53 AM
To: erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>; 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
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Hi Irena,
Also Fyi, 1 device pulmfp007 is ready
Regards,
[cid:image006.png at 01DAE4C4.EF2E8FE0]
From: deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com> <deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>>
Sent: 01 August 2024 16:50
To: 'erik at moderndatasolusi.com' <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>; '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; 'Irena Kniazielska' <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; 'ivan.budiman at moderndatasolusi.com' <ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; 'gilang at moderndatasolusi.com' <gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>>; 'Justina Sim' <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>; 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Hi Team,
Our IT will check this again
Regards,
[cid:image006.png at 01DAE4C4.EF2E8FE0]
From: erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com> <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>
Sent: 01 August 2024 15:54
To: '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; 'Irena Kniazielska' <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>
Cc: deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>; 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; 'Justina Sim' <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>; 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Dear Imam,
Please check for the detail and make sure everything is correct 100%
and inform us by email
Thank You
[cid:image010.jpg at 01DAE4C4.EF2E8FE0]
From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Sent: 01 August 2024 14:31
To: erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>; Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>
Cc: deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>; 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Hi,
Device not by buildbook, have been ignored this 3 part for sure
[cid:image011.png at 01DAE4C4.EF2E8FE0]
Be sure 100% also the card reader have been configured with correct specification as by buildbook.
If other step have been missing we are not able to see on this step.
Remember the buildbook is not the one have to verify if is followed.
@Irena Kniazielska<mailto:Irena.Kniazielska at ricoh-europe.com> for java on buildbook should be removed for sure for group 6 like they explain.
Best Regards,
Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
[cid:image001.png at 01DAE4C4.EF2E8FE0]<http://www.ricoh.es/>
[cid:image002.png at 01DAE4C4.EF2E8FE0] <http://www.facebook.com/ricohspain> [cid:image003.png at 01DAE4C4.EF2E8FE0] <http://www.twitter.com/ricohspain> [cid:image004.png at 01DAE4C4.EF2E8FE0] <http://www.youtube.com/ricohspain> [cid:image005.png at 01DAE4C4.EF2E8FE0] <http://www.linkedin.com/company/ricoh-espana-slu>
From: erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com> <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>
Sent: jueves, 1 de agosto de 2024 9:22
To: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>; 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Dear All,
Good afternoon, I would like to inform that the MFD have been delivered today.
The IT team and technicians have completed the basic setup and installation at Haleon Pulo Gadung.
They have also informed us that pulmfp007 is now ready to be injected the Streamline.
However, I would also like to update you on a few things: the current IMC300 machine no longer has Java installed, which differs from the build book that requires Java checks.
[cid:image012.png at 01DAE4C4.EF2E8FE0]
[cid:image013.png at 01DAE4C4.EF2E8FE0]
Thank You
[cid:image014.jpg at 01DAE4C4.EF2E8FE0]
From: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>
Sent: 31 July 2024 16:53
To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>; fitri at moderndatasolusi. com <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>
Subject: FW: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Thank you Deasy.
HI @#RES-Barcelona-Haleon<mailto:Haleon.support at ricoh.es>,
The installation is planned now on Friday, 2/8/2024, around 12.00 pm Indonesia time.
Please see attached the SLNX license keys for these 4 devices.
Print server: pulspwn00003
Print Queue Name: \\pulspwn00003.ad.corpnet4.net\PUL-Print
Subnet: 255.255.255.0
Gateway: 10. 237. 196.254
PULMFP004 10.237.196.212 SN 3924P250290
PULMFP005 10.237.196.213 SN 3924P250299
PULMFP006 10.237.196.214 SN 3924P250313
PULMFP007 10.237.196.215 SN 3924P250314
Task: SCTASK0797977<https://haleon.service-now.com/sc_task.do?sys_id=d23218af1b814210e75d7116464bcbd3&sysparm_record_target=sc_task&sysparm_record_row=1&sysparm_record_rows=3&sysparm_record_list=request_item%3Ddaea41501b88429400f90f2bdc4bcbbc%5EORDERBYDESCnumber>.
Thank you.
Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image001.png at 01DAE4C4.EF2E8FE0]<http://www.ricoh-europe.com/>
[cid:image002.png at 01DAE4C4.EF2E8FE0]<http://www.facebook.com/ricoheurope> [cid:image003.png at 01DAE4C4.EF2E8FE0] <http://www.twitter.com/ricoheurope> [cid:image004.png at 01DAE4C4.EF2E8FE0] <http://www.youtube.com/ricoheurope>
From: deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com> <deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>>
Sent: Wednesday, July 31, 2024 10:54 AM
To: Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>
Cc: 'ivan.budiman' <ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
You don't often get email from deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>. Learn why this is important<https://aka.ms/LearnAboutSenderIdentification>
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Good day Justina,
Today we discuss again with Haleon, there are several changes, here are the Final updates :
1. The Staging process has been completed at the MDS warehouse today
2. We advised to arrange delivery this afternoon, but they asked to process delivery tomorrow morning (Thursday , 1 August )
3. Pic Haleon request for installation start on Friday Morning (2 August), and it will be finish around 12.00 Pm ( Indonesia Time)
Please find my answer below :
1. The SLNX license keys for these 4 devices : It will be processed by Ms. Fitri.
* @fitri at moderndatasolusi. com<mailto:fitri at moderndatasolusi.com>, may we know when we can expect to have the license keys please?
Please find The SLNX license in the attachment
1. 4 devices (IMC300F) + card readers delivery date to Customer site : only confirmed for the device, but the card reader not yet arrived at warehouse ( ETA Friday, 2 August)
* Assuming it arrives at PTM warehouse on 2nd August, may we know when can the card reader be delivered to site and configured accordingly please?
Our team already push Fedex courier to deliver ASAP to our office, if it arrives tomorrow, our IT team will directly send to Haleon, latest on Friday (2 August )
1. The time for SLNX push by GSSC after FE configuration : The configuration will be processed by Ricoh Global right ? ( correct if I’m wrong)
* Yes, GSSC installs the SLNX solution remotely, however, they can only do so after all configuration is done by FE as per build book. We would like to know when we can target for the installation by GSSC.
This can be processed on Friday Afternoon after the installation process is complete (Finish arround 12.00 pm Indonesia time)
1. Date of disposal for the 1 device : I need to check this first
* Will wait for your update.
Confirmed by Haleon Pic, they will notify us once the 4 device installation is complete
Regards,
[cid:image006.png at 01DAE4C4.EF2E8FE0]
From: Justina Sim <Justina.Sim at ricoh.com.my<mailto:Justina.Sim at ricoh.com.my>>
Sent: 31 July 2024 9:07
To: deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>; Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; fitri at moderndatasolusi. com <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>
Cc: ivan.budiman <ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>>; kalam <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Good day Deasy
Thank you for the update. Please see below my reply. =D
1. The SLNX license keys for these 4 devices : It will be processed by Ms. Fitri.
* @fitri at moderndatasolusi. com<mailto:fitri at moderndatasolusi.com>, may we know when we can expect to have the license keys please?
1. 4 devices (IMC300F) + card readers delivery date to Customer site : only confirmed for the device, but the card reader not yet arrived at warehouse ( ETA Friday, 2 August)
* Assuming it arrives at PTM warehouse on 2nd August, may we know when can the card reader be delivered to site and configured accordingly please?
1. The time for SLNX push by GSSC after FE configuration : The configuration will be processed by Ricoh Global right ? ( correct if I’m wrong)
* Yes, GSSC installs the SLNX solution remotely, however, they can only do so after all configuration is done by FE as per build book. We would like to know when we can target for the installation by GSSC.
1. Date of disposal for the 1 device : I need to check this first
* Will wait for your update.
Thank you.
Kind Regards
Justina Sim
Senior Global Account Coordinator – Team Lead
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 640 4757
Justina.Sim at ricoh.com.my<mailto:Justina.Sim at ricoh.com.my>
Advance Public Holiday Notice:
Advance Leave Notice:
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image015.png at 01DAE4C4.EF2E8FE0]
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From: deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com> <deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>>
Sent: Wednesday, July 31, 2024 9:58 AM
To: Justina Sim <Justina.Sim at ricoh.com.my<mailto:Justina.Sim at ricoh.com.my>>; Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; fitri at moderndatasolusi. com <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>
Cc: ivan.budiman <ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>>; kalam <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; <a href="mailto:gilang at moderndataso
...
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This email is confidential. If you have received it in error, you are on notice of this status. Please notify us immediately by email and then delete this message from your system. Please do not copy it for any purpose or disclose its contents to any other person: to do so could be a breach of confidence. Internet communications are not secure and therefore RICOH España S.L.U. does not accept responsibility for the contents of this message. Thank you for your assistance.
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