[It.team] INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.

Thu Feb 15 10:21:47 UTC 2024

Hi Irena & GSSC team,

Noted. sorry for this delay. I already checked and confirm the engineer will visit HALEON Pulogadung today. they will arrive around 6 pm Jakarta time. 

Because its already late and time is very short, my team will maximize to install 1 unit and continue the rest tomorrow. 

Thank you.

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240

From: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com> 
Sent: 13 February 2024 21:06
To: soenwono <soenwono at moderndatasolusi.com>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Justina Sim <Justina.sim at ricoh.com.my>; henry.sutanto at moderndatasolusi.com
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.

Internal

Hi  <mailto:Haleon.support at ricoh.es> @#RES-Barcelona-Haleon, 

Please see below. Installation of 3 loaner devices is planned on Thursday, 15/02/2024 in Indonesia. Unfortunately, I don’t know the time that this will happen.

Below are SN:

- G586PB00952
- G588P500970
- G587P400661

They will replace : PULMFP004: IP 10.237.196.212, PULMFP005: IP 10.237.196.213 & PULMFP007: IP 10.237.196.214. 

 <mailto:soenwono at moderndatasolusi.com> @soenwono, please ensure the technician follows the attached Build Book and once device is configured contact GSSC on haleon.support at ricoh.es <mailto:haleon.support at ricoh.es>  to push slnx. Please note the technician cannot leave the site until confirmed all is working well. 

Haleon labels were already sent previously by Patricia. Please ensure they are attached to devices. 

Kind regards,

Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska <mailto:Name.surname at ricoh-europe.com> @ricoh-europe.com
 <http://www.ricoh-europe.com/> www.ricoh-europe.com

Annual leave planned: 

 <http://www.ricoh-europe.com/> 

 <http://www.facebook.com/ricoheurope>   <http://www.twitter.com/ricoheurope>    <http://www.youtube.com/ricoheurope>   

From: Irena Kniazielska 
Sent: Tuesday, February 13, 2024 11:28 AM
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> ; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> >; 'Ivan Budiman' <ivan.budiman at moderndatasolusi.com <mailto:ivan.budiman at moderndatasolusi.com> >; rgs.support at ricoh.com.my <mailto:rgs.support at ricoh.com.my> 
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >; Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; Justina Sim <Justina.sim at ricoh.com.my <mailto:Justina.sim at ricoh.com.my> >; #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.

HI  <mailto:soenwono at moderndatasolusi.com> @soenwono <mailto:idris at moderndatasolusi.com> @'idris at moderndatasolusi.com', 

Just have been informed the installation is planned for Thursday. 

As you know this is manufacturing site, they need these printers to be fully operational as soon as possible. 

Can you please advise if you can send field technician today? 

Thank you

Kind regards,

Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska <mailto:Name.surname at ricoh-europe.com> @ricoh-europe.com
 <http://www.ricoh-europe.com/> www.ricoh-europe.com

Annual leave planned: 29th Jan- 2nd Feb 2024, 9th Feb

 <http://www.ricoh-europe.com/> 

 <http://www.facebook.com/ricoheurope>   <http://www.twitter.com/ricoheurope>    <http://www.youtube.com/ricoheurope>   

From: Irena Kniazielska 
Sent: Tuesday, February 13, 2024 11:03 AM
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> ; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> >; 'Ivan Budiman' <ivan.budiman at moderndatasolusi.com <mailto:ivan.budiman at moderndatasolusi.com> >
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >; Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; Justina Sim <Justina.sim at ricoh.com.my <mailto:Justina.sim at ricoh.com.my> >; #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >
Subject: FW: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.
Importance: High

HI  <mailto:soenwono at moderndatasolusi.com> @soenwono, 

Can you please advise when the installation of the loaner devices will take place? 

The customer has informed they have been delivered and left.

Please provide response asap as I need to provide requested information to central customer. 

Thank you. 

Kind regards,

Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska <mailto:Name.surname at ricoh-europe.com> @ricoh-europe.com
 <http://www.ricoh-europe.com/> www.ricoh-europe.com

Annual leave planned: 29th Jan- 2nd Feb 2024, 9th Feb

 <http://www.ricoh-europe.com/> 

 <http://www.facebook.com/ricoheurope>   <http://www.twitter.com/ricoheurope>    <http://www.youtube.com/ricoheurope>   

From: Kalpana Lambert - EW <kalpana.x.lambert at haleon.com <mailto:kalpana.x.lambert at haleon.com> > 
Sent: Tuesday, February 13, 2024 10:55 AM
To: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com <mailto:Irena.Kniazielska at ricoh-europe.com> >
Subject: FW: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.

Internal

This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.

fyi

From: Hari Prabowo <hari.x.prabowo at haleon.com <mailto:hari.x.prabowo at haleon.com> > 
Sent: Tuesday, February 13, 2024 5:57 AM
To: reece.middleton <reece.middleton at ricoh-europe.com <mailto:reece.middleton at ricoh-europe.com> >; #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; 'Patricia Foong' <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; Kalpana Lambert - EW <kalpana.x.lambert at haleon.com <mailto:kalpana.x.lambert at haleon.com> >
Cc: Rozaini Zainul Rashid <rozaini.x.zainulrashid at haleon.com <mailto:rozaini.x.zainulrashid at haleon.com> >; Arunkumar Vijayakumar - EW <arunkumar.x.vijayakumar at haleon.com <mailto:arunkumar.x.vijayakumar at haleon.com> >; Phanish M <phanish.x.m at haleon.com <mailto:phanish.x.m at haleon.com> >; Banu Windarto - EW <banu.x.windarto at haleon.com <mailto:banu.x.windarto at haleon.com> >; Endri Cahyanti <endri.x.cahyanti at haleon.com <mailto:endri.x.cahyanti at haleon.com> >; Ahmad Hilmi <ahmad.f.hilmi at haleon.com <mailto:ahmad.f.hilmi at haleon.com> >; Mita Tampubolon <mita.o.tampubolon at haleon.com <mailto:mita.o.tampubolon at haleon.com> >; Robitah Abdelhamed <robitah.a.abdelhamed at haleon.com <mailto:robitah.a.abdelhamed at haleon.com> >; Novi Ernawati <novi.x.ernawati at haleon.com <mailto:novi.x.ernawati at haleon.com> >; Yudi Afrianto <yudi.x.afrianto at haleon.com <mailto:yudi.x.afrianto at haleon.com> >; Heather Petersen <Heather.Petersen at ricoh-europe.com <mailto:Heather.Petersen at ricoh-europe.com> >
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.

Thanks Pak Yudi!

Hello  <mailto:reece.middleton at ricoh-europe.com> @reece.middleton and  <mailto:Patricia.Foong at ricoh.com.my> @'Patricia Foong', as updated below

 <https://haleon.service-now.com/now/nav/ui/classic/params/target/incident.do%3Fsys_id%3Ddaea71501b8846940066ddb2b24bcb33%26sysparm_record_list%3DnumberSTARTSWITHINC50758801%255esys_class_nameNOT%2BINsn_ot_incident%255eORDERBYDESCsys_created_on%26sysparm_record_row%3D1%26sysparm_record_rows%3D1%26sysparm_record_target%3Dincident%26sysparm_view%3DDefault%26sysparm_view_forced%3Dtrue> INC50758801 | Incident | ServiceNow (service-now.com)

The Printer have been replaced just now, please setting the printer to Haleon domain ASAP
below New Ricoh S/N :

- G586PB00952
- G588P500970
- G587P400661

Dear  <mailto:kalpana.x.lambert at haleon.com> @Kalpana Lambert - EW, fyr

Regards, HARI.

Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail 

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