[It.team] INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.
Patricia Foong
Patricia.Foong at ricoh.com.my
Fri Feb 16 02:04:00 UTC 2024
Thank you so much Janathan and I have also contacted @soenwono<mailto:soenwono at moderndatasolusi.com> to check his email, shared with the FE.
This email may reach you outside of your office hours due to the time difference between our countries. Therefore, respond during your regular working hours. Instant reply is not expected.
[cid:image006.png at 01DA60BF.749DCE50]
Advance Leave Notice: 20th Feb (1st half)
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image007.jpg at 01DA60BF.749DCE50]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es>
Sent: Friday, February 16, 2024 10:01 AM
To: Erik Reinaldo <Erik at moderndatasolusi.com>; soenwono <soenwono at moderndatasolusi.com>
Cc: Patricia Foong <Patricia.Foong at ricoh.com.my>; Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com>; idris at moderndatasolusi.com; Reece Middleton <Reece.Middleton at ricoh-europe.com>; Justina Sim <Justina.Sim at ricoh.com.my>; Henry Sutanto <henry.sutanto at moderndatasolusi.com>; it.team at moderndatasolusi.com; 'Gilang' <gilang at moderndatasolusi.com>; helpdesk at moderndatasolusi.com; #RES-Barcelona-Haleon <Haleon.support at ricoh.es>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es>
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.
Internal
Hi,
Credentials shared with @soenwono<mailto:soenwono at moderndatasolusi.com>
Regards,
Jonathan Alarcon.
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
[cid:image008.png at 01DA60BF.749DCE50]<http://www.ricoh.es/>
[cid:image009.png at 01DA60BF.749DCE50] <http://www.facebook.com/ricohspain> [cid:image010.png at 01DA60BF.749DCE50] <http://www.twitter.com/ricohspain> [cid:image011.png at 01DA60BF.749DCE50] <http://www.youtube.com/ricohspain> [cid:image012.png at 01DA60BF.749DCE50] <http://www.linkedin.com/company/ricoh-espana-slu>
From: erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com> <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>
Sent: viernes, 16 de febrero de 2024 2:51
To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Gilang' <gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>>; helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>
Subject: Re: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi GSSC Team,
Please send the administrator ussrname & password to
imam.azhar at moderndatasolusi.com<mailto:imam.azhar at moderndatasolusi.com>
it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>
erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>
soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>
Thank You
Best Regards
Erik Reinaldo
On 2024-02-16 07:36, #RES-Barcelona-Haleon wrote:
Internal
Hi Patricia,
For security purposes and standard procedure it will be better for all
of us to get the email by the engineer assigned to this task and
asking us for the admi credentials on the printer. Please let know
this to the FE assigned so we can move forward.
Regards,
Jonathan Alarcon.
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
[1<http://www.ricoh.es/>]
[2<http://www.facebook.com/ricohspain>] [3<http://www.twitter.com/ricohspain>] [4<http://www.youtube.com/ricohspain>] [5<http://www.linkedin.com/company/ricoh-espana-slu>]
From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: viernes, 16 de febrero de 2024 1:29
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Irena Kniazielska
<Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>;
#RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Justina Sim
<Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; Henry Sutanto
<henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Erik Reinaldo
<Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Gilang'
<gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>>; helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at
PUL FW: RITM50343698 : New printer or tech refresh.
This message was sent from an external source. Please be careful
opening attachments/links or replying to sources you don’t know.
Dear @'#RES-Barcelona-Haleon', good day.
I was told by my POC that he has yet to receive device login ID and
password from you.
Can you kindly send it separately to @Soenwono so that he could share
with his engineer onsite to do the needful.
Do let us know if there is any information required before SLNX can be
pushed.
FYI, erasing of memory on the 3 units loaners been completed and now 1
device has completed the configuration and working on the remaining 2
units now.
Dear @Soenwono, good day.
Please share the following information as well :
Loaner unit Model :
Serial Number :
Current unit Hostname/Model/Serial to replace with this loaner unit :
Thanks.
_ _
_This email may reach you outside of your office hours due to the time
difference between our countries. Therefore, respond during your
regular working hours. Instant reply is not expected._
_ _
__
Advance Leave Notice: 20th Feb (1st half)
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/> [6<http://www.ricoh.com.my/>]
[7<https://www.ricoh.com.my/>]
_This message together with any attachments is confidential and
intended solely for the person or entity to whom it is addressed. It
contains information that is confidential and that may be legally
privileged. If you are not the intended recipient (or if you have
received this message in error), please notify the sender immediately
by replying to this message and delete this e-mail (and any other
record of it) from your system. Please do not copy or use it for any
purpose. Recipient is advised to check this email and any attachments
for the presence of trojans or viruses. The company accepts no
liability for any damage caused by any virus transmitted by this
email._
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Thursday, February 15, 2024 11:56 PM
To: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>;
idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; '#RES-Barcelona-Haleon'
<Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Patricia Foong
<Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Justina Sim <Justina.Sim at ricoh.com.my<mailto:Justina.Sim at ricoh.com.my>>;
Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Erik Reinaldo
<Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Gilang'
<gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>>; helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at
PUL FW: RITM50343698 : New printer or tech refresh.
Hi Irena,
Yes they are configuring the device but not complete yet. it is in
“erase memory” step. And it takes 4 hours to complete. After
complete tomorrow at 06.00 local time they will come back and continue
the rest of the setting.
Also kindly advise the username & password please
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/> [8<http://www.moderndatasolusi.com/>]
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama
- Jakarta Selatan 12240 [9<https://goo.gl/maps/ta17fqnTWbL2>]
From: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>
Sent: 15 February 2024 22:14
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>;
idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; #RES-Barcelona-Haleon
<Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Patricia Foong
Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Justina Sim
<Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>;
erik at moderndatasolusi<mailto:erik at moderndatasolusi>. com <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>;
it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Gilang' <gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>>;
helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at
PUL FW: RITM50343698 : New printer or tech refresh.
Internal
Hi Sun Sun,
Just to clarify, so they have been configured already and now is
just to push SLNX?
Please confirm
Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:irena.kniazielska at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/> [10<http://www.ricoh-europe.com/>]
Annual leave planned:
[10<http://www.ricoh-europe.com/>]
[11<http://www.facebook.com/ricoheurope>] [12<http://www.twitter.com/ricoheurope>] [13<http://www.youtube.com/ricoheurope>]
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Thursday, February 15, 2024 4:08 PM
To: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>;
idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; #RES-Barcelona-Haleon
<Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Patricia Foong
Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Justina Sim
<Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>;
erik at moderndatasolusi<mailto:erik at moderndatasolusi>. com <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>;
it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Gilang' <gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>>;
helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at
PUL FW: RITM50343698 : New printer or tech refresh.
This message was sent from an external source. Please be careful
opening attachments/links or replying to sources you don’t know.
Hi Irena & GSSC team,
Update from my engineer team is they have install 3 loaner units
following instruction inside the buildbook. Now it is in erase memory
step and will takes around 4 hours to complete. My team has left
haleon site and will continue tomorrow morning 6 am local time.
Please have your GSSC team to stand by tomorrow.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/> [8<http://www.moderndatasolusi.com/>]
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama
- Jakarta Selatan 12240 [9<https://goo.gl/maps/ta17fqnTWbL2>]
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: 15 February 2024 17:22
To: 'Irena Kniazielska' <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>;
'idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>;
'#RES-Barcelona-Haleon' <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: 'Reece Middleton' <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Patricia
Foong Swee See' <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; 'Justina Sim'
<Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; 'henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>'
<henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; erik at moderndatasolusi<mailto:erik at moderndatasolusi>. com
(erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>) <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>;
'it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>;
'Gilang' <gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>>;
'helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at
PUL FW: RITM50343698 : New printer or tech refresh.
Hi Irena & GSSC team,
Noted. sorry for this delay. I already checked and confirm the
engineer will visit HALEON Pulogadung today. they will arrive around 6
pm Jakarta time.
Because its already late and time is very short, my team will maximize
to install 1 unit and continue the rest tomorrow.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/> [8<http://www.moderndatasolusi.com/>]
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama
- Jakarta Selatan 12240 [9<https://goo.gl/maps/ta17fqnTWbL2>]
From: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>
Sent: 13 February 2024 21:06
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>;
'idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>;
#RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Patricia Foong
Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Justina Sim
<Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at
PUL FW: RITM50343698 : New printer or tech refresh.
Internal
Hi @#RES-Barcelona-Haleon,
Please see below. Installation of 3 loaner devices is planned on
Thursday, 15/02/2024 in Indonesia. Unfortunately, I don’t know the
time that this will happen.
Below are SN:
- G586PB00952
- G588P500970
- G587P400661
They will replace : PULMFP004: IP 10.237.196.212, PULMFP005: IP
10.237.196.213 & PULMFP007: IP 10.237.196.214.
@soenwono, please ensure the technician follows the attached Build
Book and once device is configured contact GSSC on
haleon.support at ricoh.es<mailto:haleon.support at ricoh.es> to push slnx. Please note the technician
cannot leave the site until confirmed all is working well.
Haleon labels were already sent previously by Patricia. Please ensure
they are attached to devices.
Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:irena.kniazielska at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/> [10<http://www.ricoh-europe.com/>]
Annual leave planned:
[10<http://www.ricoh-europe.com/>]
[11<http://www.facebook.com/ricoheurope>] [12<http://www.twitter.com/ricoheurope>] [13<http://www.youtube.com/ricoheurope>]
From: Irena Kniazielska
Sent: Tuesday, February 13, 2024 11:28 AM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>;
henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>; 'idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>'
<idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; 'Ivan Budiman'
<ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>>; rgs.support at ricoh.com.my<mailto:rgs.support at ricoh.com.my>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Patricia Foong
<Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>;
#RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at
PUL FW: RITM50343698 : New printer or tech refresh.
HI @soenwono@'idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>',
Just have been informed the installation is planned for Thursday.
As you know this is manufacturing site, they need these printers to be
fully operational as soon as possible.
Can you please advise if you can send field technician today?
Thank you
Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:irena.kniazielska at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/> [10<http://www.ricoh-europe.com/>]
Annual leave planned: 29th Jan- 2nd Feb 2024, 9th Feb
[10<http://www.ricoh-europe.com/>]
[11<http://www.facebook.com/ricoheurope>] [12<http://www.twitter.com/ricoheurope>] [13<http://www.youtube.com/ricoheurope>]
From: Irena Kniazielska
Sent: Tuesday, February 13, 2024 11:03 AM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>;
henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>; 'idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>'
<idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; 'Ivan Budiman'
<ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Patricia Foong
<Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>;
#RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Subject: FW: INC50758801: Production and WH Ricoh Printers Problem at
PUL FW: RITM50343698 : New printer or tech refresh.
Importance: High
HI @soenwono,
Can you please advise when the installation of the loaner devices will
take place?
The customer has informed they have been delivered and left.
Please provide response asap as I need to provide requested
information to central customer.
Thank you.
Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:irena.kniazielska at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/> [10<http://www.ricoh-europe.com/>]
Annual leave planned: 29th Jan- 2nd Feb 2024, 9th Feb
[10<http://www.ricoh-europe.com/>]
[11<http://www.facebook.com/ricoheurope>] [12<http://www.twitter.com/ricoheurope>] [13<http://www.youtube.com/ricoheurope>]
From: Kalpana Lambert - EW <kalpana.x.lambert at haleon.com<mailto:kalpana.x.lambert at haleon.com>>
Sent: Tuesday, February 13, 2024 10:55 AM
To: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>
Subject: FW: INC50758801: Production and WH Ricoh Printers Problem at
PUL FW: RITM50343698 : New printer or tech refresh.
Internal
This message was sent from an external source. Please be careful
opening attachments/links or replying to sources you don’t know.
fyi
From: Hari Prabowo <hari.x.prabowo at haleon.com<mailto:hari.x.prabowo at haleon.com>>
Sent: Tuesday, February 13, 2024 5:57 AM
To: reece.middleton <reece.middleton at ricoh-europe.com<mailto:reece.middleton at ricoh-europe.com>>;
#RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; 'Patricia Foong'
<Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Kalpana Lambert - EW
<kalpana.x.lambert at haleon.com<mailto:kalpana.x.lambert at haleon.com>>
Cc: Rozaini Zainul Rashid <rozaini.x.zainulrashid at haleon.com<mailto:rozaini.x.zainulrashid at haleon.com>>;
Arunkumar Vijayakumar - EW <arunkumar.x.vijayakumar at haleon.com<mailto:arunkumar.x.vijayakumar at haleon.com>>;
Phanish M <phanish.x.m at haleon.com<mailto:phanish.x.m at haleon.com>>; Banu Windarto - EW
<banu.x.windarto at haleon.com<mailto:banu.x.windarto at haleon.com>>; Endri Cahyanti
<endri.x.cahyanti at haleon.com<mailto:endri.x.cahyanti at haleon.com>>; Ahmad Hilmi <ahmad.f.hilmi at haleon.com<mailto:ahmad.f.hilmi at haleon.com>>;
Mita Tampubolon <mita.o.tampubolon at haleon.com<mailto:mita.o.tampubolon at haleon.com>>; Robitah Abdelhamed
<robitah.a.abdelhamed at haleon.com<mailto:robitah.a.abdelhamed at haleon.com>>; Novi Ernawati
<novi.x.ernawati at haleon.com<mailto:novi.x.ernawati at haleon.com>>; Yudi Afrianto
<yudi.x.afrianto at haleon.com<mailto:yudi.x.afrianto at haleon.com>>; Heather Petersen
<Heather.Petersen at ricoh-europe.com<mailto:Heather.Petersen at ricoh-europe.com>>
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at
PUL FW: RITM50343698 : New printer or tech refresh.
Thanks Pak Yudi!
Hello @reece.middleton and @'Patricia Foong', as updated below
INC50758801 | Incident | ServiceNow (service-now.com) [14<https://haleon.service-now.com/now/nav/ui/classic/params/target/incident.do%3Fsys_id%3Ddaea71501b8846940066ddb2b24bcb33%26sysparm_record_list%3DnumberSTARTSWITHINC50758801%255esys_class_nameNOT%2BINsn_ot_incident%255eORDERBYDESCsys_created_on%26sysparm_record_row%3D1%26sysparm_record_rows%3D1%26sysparm_record_target%3Dincident%26sysparm_view%3DDefault%26sysparm_view_forced%3Dtrue>]
The Printer have been replaced just now, please setting the printer to
Haleon domain ASAP
below New Ricoh S/N :
- G586PB00952
- G588P500970
- G587P400661
Dear @Kalpana Lambert - EW, fyr
Regards, HARI.
Ricoh Europe Holdings PLC is a company registered in England, under
company number 06273215, with a registered office at 20 Triton Street,
London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is
operated by: (i) Ricoh Europe PLC, a company registered in England
under company number 00720944, with a registered office at 20 Triton
Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered
in England under company number 01271033, with a registered office at
Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh
Capital Limited, a company registered in England under company number
03001351, with a registered office at 20 Triton Street, London, NW1
3BF Please consider the environment before printing this e-mail
Este correo electrónico es confidencial. Si usted lo ha recibido por
error sea consciente de ello. Por favor notifíquenoslo por correo
electrónico y elimine el mensaje de su sistema. Por favor no lo copie
o distribuya a terceras personas, pues dañaría la confidencialidad
del mismo. Las comunicaciones por Internet no son seguras, por ello
RICOH España S.L.U. no acepta la responsabilidad de los contenidos de
este mensaje. Gracias por su ayuda.
This email is confidential. If you have received it in error, you are
on notice of this status. Please notify us immediately by email and
then delete this message from your system. Please do not copy it for
any purpose or disclose its contents to any other person: to do so
could be a breach of confidence. Internet communications are not
secure and therefore RICOH España S.L.U. does not accept
responsibility for the contents of this message. Thank you for your
assistance.
Links:
------
[1] http://www.ricoh.es/
[2] http://www.facebook.com/ricohspain
[3] http://www.twitter.com/ricohspain
[4] http://www.youtube.com/ricohspain
[5] http://www.linkedin.com/company/ricoh-espana-slu
[6] http://www.ricoh.com.my/
[7] https://www.ricoh.com.my/
[8] http://www.moderndatasolusi.com/
[9] https://goo.gl/maps/ta17fqnTWbL2
[10] http://www.ricoh-europe.com/
[11] http://www.facebook.com/ricoheurope
[12] http://www.twitter.com/ricoheurope
[13] http://www.youtube.com/ricoheurope
[14] https://haleon.service-now.com/now/nav/ui/classic/params/target/incident.do%3Fsys_id%3Ddaea71501b8846940066ddb2b24bcb33%26sysparm_record_list%3DnumberSTARTSWITHINC50758801%255esys_class_nameNOT%2BINsn_ot_incident%255eORDERBYDESCsys_created_on%26sysparm_record_row%3D1%26sysparm_record_rows%3D1%26sysparm_record_target%3Dincident%26sysparm_view%3DDefault%26sysparm_view_forced%3Dtrue
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