[It.team] HALEON firmware install on site technician needed as standby

[Gilang Permana]

Hi Michael,

Good afternoon, nice to meet you

Our technicians have updated the firmware and updated java on all these 
machines (the results of the work are attached)
Please check and inform again if there is anything that needs to be 
done. Thank you



Regards

Gilang


On 2024-07-18 09:26, henry.sutanto at moderndatasolusi.com wrote:
> Hi Michael,
> 
> Good Morning,
> 
> Noted and thank you, we will order a technician to visit Haleon on the
> agreed date, July 26, 2024.
> 
> Thank you and Regards,
> 
> Henry Sutanto
> 
> On 18-07-2024 01:21, Michael Floeter wrote:
> 
>> Internal
>> 
>> Hi Soenwono, Henry.
>> 
>> I am writing to you as the global project manager from Ricoh Europe
>> who is working on the Firmware and then SLNX upgrade for Haleon.
>> 
>> We need to upgrade the Firmware on older devices before we can carry
>> out the SLNX upgrade.
>> 
>> In most cases we will do this remotely , but in some cases, this
>> does not always work fully and can cause an issue which then
>> requires a technician to visit the site to resolve.
>> 
>> I would therefore like to ask you to have a technician on standby on
>> the 26th of July at 9 am at the Haleon  site in order to send
>> him/her on site to resolve any issue and carry out the Firmware
>> upgrade manually please.
>> 
>> If the remote Firmware upgrade fails, you will be updated on the
>> result of the upgrade overnight so that the technician is informed
>> that morning.
>> 
>> There is 3 devices that requires this action: (the first 2 of them
>> also need JAVA updated)
>> 
>> Serial Number
>> 
>> Region
>> 
>> Country
>> 
>> Site
>> 
>> Site Code
>> 
>> Device Display Name
>> 
>> Device Host Name
>> 
>> Device IP Address
>> 
>> Model SLNX
>> 
>> Family Type
>> 
>> SLNX Status
>> 
>> SLNX Compatible
>> 
>> SLNX Upgrade Scope
>> 
>> Firmware Update Required
>> 
>> Java Update Required
>> 
>> G586PB00952
>> 
>> APAC
>> 
>> Indonesia
>> 
>> Pulogadung
>> 
>> PUL
>> 
>> PULMFP006-H
>> 
>> PULMFP006
>> 
>> 10.237.196.214
>> 
>> MP 305+
>> 
>> Family 16
>> 
>> SLNX
>> 
>> Yes
>> 
>> Yes
>> 
>> Yes
>> 
>> Yes
>> 
>> G587P400661
>> 
>> APAC
>> 
>> Indonesia
>> 
>> Pulogadung
>> 
>> PUL
>> 
>> PULMFP007-H
>> 
>> PULMFP007
>> 
>> 10.237.196.215
>> 
>> MP 305+
>> 
>> Family 16
>> 
>> SLNX
>> 
>> Yes
>> 
>> Yes
>> 
>> Yes
>> 
>> Yes
>> 
>> C398PC00837
>> 
>> APAC
>> 
>> Indonesia
>> 
>> Pulogadung
>> 
>> PUL
>> 
>> PULMFP008
>> 
>> PULMFP008
>> 
>> 199.28.98.63
>> 
>> MP 2555
>> 
>> Family 4
>> 
>> SLNX
>> 
>> Yes
>> 
>> Yes
>> 
>> Yes
>> 
>> No
>> 
>> Please confirm the standby is scheduled if required.
>> 
>> The sooner the better would be so much appreciated.
>> 
>> Thanks and kind regards,
>> 
>> Michael Floeter
>> Global Project Manager
>> 
>> Advance Leave Notice:   15th to 19th July Training course
>> 
>> 1st to 9th August Annual leave
>> 
>> 26th August Public Holiday
>> 
>> 27th August to 13th September
>> Annual leave
>> 
>> 25th & 26th December Public
>> Holiday
>> 
>> Ricoh Europe PLC
>> 20 Triton Street,
>> London, NW1 3BF
>> UK
>> Tel:      +44(0)20 7465 1139
>> Mobile: +44 (0)7825898128
>> michael.floeter at ricoh-gs.com
>> www.ricoh-europe.com
>> 
>> [1]
> 
> 
> Links:
> ------
> [1] http://www.ricoh-europe.com
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