[It.team] ***SPAM*** HALEON firmware install on site technician needed
Michael Floeter
Michael.Floeter at ricoh-gs.com
Thu Jul 25 15:51:34 UTC 2024
Internal
Hi Henry.
Please see below outcome of the remote Firmware upgrade at Suzhou manufacturing CSB.
Two devices failed, can you please attend the location tomorrow morning and manually update the firmware latest version and Java latest version as well.
[Ricoh pull printing post firmware upgrade status][cid:image007.png at 01DADEB2.E6CD4C50]
Printer Name
Status
Site follow up action required
PULMFP006
Fail
System error , FE will attend site to recover devices
PULMFP007
Fail
System error , FE will attend site to recover devices
PULMFP008
Pass
Thanks and kind regards,
Michael Floeter
Global Project Manager
Advance Leave Notice: 1st to 9th August Annual leave
26th August Public Holiday
27th August to 13th September Annual leave
25th & 26th December Public Holiday
Ricoh Europe PLC
20 Triton Street,
London, NW1 3BF
UK
Tel: +44(0)20 7465 1139
Mobile: +44 (0)7825898128
michael.floeter at ricoh-gs.com<mailto:michael.floeter at ricoh-gs.com>
www.ricoh-europe.com
<http://www.ricoh-europe.com/>
[cid:image001.gif at 01DADEB2.80F73300]<http://www.ricoh-europe.com/>
[cid:image002.jpg at 01DADEB2.80F73300]<http://www.facebook.com/ricoheurope> [cid:image003.jpg at 01DADEB2.80F73300] <http://www.twitter.com/ricoheurope> [cid:image004.jpg at 01DADEB2.80F73300] <http://www.youtube.com/ricoheurope>
From: henry.sutanto at moderndatasolusi.com <henry.sutanto at moderndatasolusi.com>
Sent: Thursday, July 18, 2024 3:26 AM
To: Michael Floeter <Michael.Floeter at ricoh-gs.com>
Cc: soenwono <soenwono at moderndatasolusi.com>; Nigel Forster <Nigel.Forster at ricoh.co.uk>; Simon Wilson <Simon.Wilson at ricoh-europe.com>; Ryan Johnson <Ryan.Johnson at ricoh-europe.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com>; James Keane <James.Keane at ricoh-europe.com>; Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com>; Ivan Budiman <ivan.budiman at moderndatasolusi.com>; erik at moderndatasolusi. com <erik at moderndatasolusi.com>; Gilang <gilang at moderndatasolusi.com>; 'it.team at moderndatasolusi.com' <it.team at moderndatasolusi.com>
Subject: Re: ***SPAM*** HALEON firmware install on site technician needed as standby
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Hi Michael,
Good Morning,
Noted and thank you, we will order a technician to visit Haleon on the agreed date, July 26, 2024.
Thank you and Regards,
Henry Sutanto
On 18-07-2024 01:21, Michael Floeter wrote:
Internal
Hi Soenwono, Henry.
I am writing to you as the global project manager from Ricoh Europe who is working on the Firmware and then SLNX upgrade for Haleon.
We need to upgrade the Firmware on older devices before we can carry out the SLNX upgrade.
In most cases we will do this remotely , but in some cases, this does not always work fully and can cause an issue which then requires a technician to visit the site to resolve.
I would therefore like to ask you to have a technician on standby on the 26th of July at 9 am at the Haleon site in order to send him/her on site to resolve any issue and carry out the Firmware upgrade manually please.
If the remote Firmware upgrade fails, you will be updated on the result of the upgrade overnight so that the technician is informed that morning.
There is 3 devices that requires this action: (the first 2 of them also need JAVA updated)
Serial Number
Region
Country
Site
Site Code
Device Display Name
Device Host Name
Device IP Address
Model SLNX
Family Type
SLNX Status
SLNX Compatible
SLNX Upgrade Scope
Firmware Update Required
Java Update Required
G586PB00952
APAC
Indonesia
Pulogadung
PUL
PULMFP006-H
PULMFP006
10.237.196.214
MP 305+
Family 16
SLNX
Yes
Yes
Yes
Yes
G587P400661
APAC
Indonesia
Pulogadung
PUL
PULMFP007-H
PULMFP007
10.237.196.215
MP 305+
Family 16
SLNX
Yes
Yes
Yes
Yes
C398PC00837
APAC
Indonesia
Pulogadung
PUL
PULMFP008
PULMFP008
199.28.98.63
MP 2555
Family 4
SLNX
Yes
Yes
Yes
No
Please confirm the standby is scheduled if required.
The sooner the better would be so much appreciated.
Thanks and kind regards,
Michael Floeter
Global Project Manager
Advance Leave Notice: 15th to 19th July Training course
1st to 9th August Annual leave
26th August Public Holiday
27th August to 13th September Annual leave
25th & 26th December Public Holiday
Ricoh Europe PLC
20 Triton Street,
London, NW1 3BF
UK
Tel: +44(0)20 7465 1139
Mobile: +44 (0)7825898128
michael.floeter at ricoh-gs.com<mailto:michael.floeter at ricoh-gs.com>
www.ricoh-europe.com
<http://www.ricoh-europe.com/>
[cid:image001.gif at 01DADEB2.80F73300]<http://www.ricoh-europe.com/>
[cid:image002.jpg at 01DADEB2.80F73300] [cid:image003.jpg at 01DADEB2.80F73300] [cid:image004.jpg at 01DADEB2.80F73300]
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