[It.team] FW: Equitrac Follow-you issue Schneider - IMPORTNAT
Soenwono
soenwono at moderndatasolusi.com
Mon May 27 04:21:39 UTC 2024
Hi Pak Erik,
HIGH IMPORTANT!
Ada keluhan Equitrac dari customer Schneider. Email terlampir di bawah. Tolong dibantu Analisa dan contact team Equitrac untuk perbaikannya. Jika perlu, set online meeting lagi seperti biasa dengan team schneider
“Mohon bantuan nya untuk pengecekan, pagi ini saya dapat info Follow-You print untuk unit2 di bawah ini hilang kembali. Saya cek server dan services running normal tidak ada kendala.
Mengingat issue ini berulang dan sangat mengganggu”
Unit yang dimaksud:
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
Jl. Sultan Hasanuddin Dalam No.72, RT.2/RW.1, Melawai, Kec. Kby. Baru, Daerah Khusus Ibukota Jakarta 12160
From: Indra Febyanto <Indra.Febyanto at se.com>
Sent: 27 May 2024 9:59
To: Robertto Eko PRANATA <robertto.pranata at se.com>; Soenwono <soenwono at moderndatasolusi.com>; erik at moderndatasolusi. com <erik at moderndatasolusi.com>; arif.fristiyanto at std.co.id; ronald at moderndatasolusi.com
Cc: Achmad Nurfaizi <achmad.nurfaizi at non.se.com>; Muhammad LAYANTAKA <Muhammad.Layantaka at se.com>; Riki KUSNAEDI <Riki.Kusnaedi at se.com>; Febi GUNAWAN <Febi.Gunawan at se.com>; Wini SUSIYANI <Wini.Susiyani at se.com>; idris at moderndatasolusi.com; anna.juliant at moderndatasolusi.com; 'HELPDESK' <helpdesk at moderndatasolusi.com>; imam.azhar at moderndatasolusi.com
Subject: RE: Follow-you issue SEC
Importance: High
Halo all,
Update untuk case ini, per jam 10am ada 4 laporan unit yg issue.
Terima kasih,
Indra Febyanto
Onsite Support
Schneider Digital
Schneider Electric
D +62 21 80608325
E <mailto:indra.febyanto at se.com> indra.febyanto at se.com
Customer Care 1500055
Customer Support <https://www.se.com/ww/en/work/support/country-selector/contact-us.jsp> Contact Us
East Jakarta Industrial Park (EJIP)
Plot 4B No. 1-2, Lemah Abang
Bekasi, West Java - 17550
Indonesia
<https://www.se.com/ww/en/about-us/cybersecurity-data-protection/>
<https://go.onelink.me/1354832567/bc43450e>
<https://go.onelink.me/1354832567/bc43450e> Download mySchneider app
24/7 support. Mobile catalog. Access to expert help.
*Please consider the environment before printing this e-mail
<https://www.facebook.com/SchneiderElectric> <https://www.linkedin.com/company/schneider-electric> <http://blog.schneider-electric.com/> <https://www.twitter.com/SchneiderElec> <https://www.youtube.com/schneidercorporate> <https://plus.google.com/+schneiderelectric> <https://instagram.com/schneiderelectric>
General
From: Indra Febyanto
Sent: Monday, May 27, 2024 9:16 AM
To: Robertto Eko PRANATA <robertto.pranata at se.com <mailto:robertto.pranata at se.com> >; Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; erik at moderndatasolusi. com <erik at moderndatasolusi.com <mailto:erik at moderndatasolusi.com> >; arif.fristiyanto at std.co.id <mailto:arif.fristiyanto at std.co.id> ; ronald at moderndatasolusi.com <mailto:ronald at moderndatasolusi.com>
Cc: Achmad Nurfaizi <achmad.nurfaizi at non.se.com <mailto:achmad.nurfaizi at non.se.com> >; Muhammad LAYANTAKA <Muhammad.Layantaka at se.com <mailto:Muhammad.Layantaka at se.com> >; Riki KUSNAEDI <Riki.Kusnaedi at se.com <mailto:Riki.Kusnaedi at se.com> >; Febi GUNAWAN <Febi.Gunawan at se.com <mailto:Febi.Gunawan at se.com> >; Wini SUSIYANI <Wini.Susiyani at se.com <mailto:Wini.Susiyani at se.com> >; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; anna.juliant at moderndatasolusi.com <mailto:anna.juliant at moderndatasolusi.com> ; 'HELPDESK' <helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> >; imam.azhar at moderndatasolusi.com <mailto:imam.azhar at moderndatasolusi.com>
Subject: RE: Follow-you issue SEC
Importance: High
Halo Pak Soen, Pak Erik,
Mohon bantuan nya untuk pengecekan, pagi ini saya dapat info Follow-You di unit area Adaptation hilang kembali. Saya cek server dan services running normal tidak ada kendala.
Mengingat issue ini berulang dan sangat mengganggu, mohon dibantu untuk solving issue nya. Terima kasih sebelumnya.
Unit printer Adaptation:
Terima kasih,
Indra Febyanto
Onsite Support
Schneider Digital
Schneider Electric
D +62 21 80608325
E <mailto:indra.febyanto at se.com> indra.febyanto at se.com
Customer Care 1500055
Customer Support <https://www.se.com/ww/en/work/support/country-selector/contact-us.jsp> Contact Us
East Jakarta Industrial Park (EJIP)
Plot 4B No. 1-2, Lemah Abang
Bekasi, West Java - 17550
Indonesia
<https://www.se.com/ww/en/about-us/cybersecurity-data-protection/>
<https://go.onelink.me/1354832567/bc43450e>
<https://go.onelink.me/1354832567/bc43450e> Download mySchneider app
24/7 support. Mobile catalog. Access to expert help.
*Please consider the environment before printing this e-mail
<https://www.facebook.com/SchneiderElectric> <https://www.linkedin.com/company/schneider-electric> <http://blog.schneider-electric.com/> <https://www.twitter.com/SchneiderElec> <https://www.youtube.com/schneidercorporate> <https://plus.google.com/+schneiderelectric> <https://instagram.com/schneiderelectric>
From: Indra Febyanto
Sent: Monday, April 15, 2024 10:31 AM
To: Robertto Eko PRANATA <robertto.pranata at se.com <mailto:robertto.pranata at se.com> >; Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; erik at moderndatasolusi. com <erik at moderndatasolusi.com <mailto:erik at moderndatasolusi.com> >; arif.fristiyanto at std.co.id <mailto:arif.fristiyanto at std.co.id> ; ronald at moderndatasolusi.com <mailto:ronald at moderndatasolusi.com>
Cc: Achmad Nurfaizi <achmad.nurfaizi at non.se.com <mailto:achmad.nurfaizi at non.se.com> >; Muhammad LAYANTAKA <Muhammad.Layantaka at se.com <mailto:Muhammad.Layantaka at se.com> >; Riki KUSNAEDI <Riki.Kusnaedi at se.com <mailto:Riki.Kusnaedi at se.com> >; Febi GUNAWAN <Febi.Gunawan at se.com <mailto:Febi.Gunawan at se.com> >; Wini SUSIYANI <Wini.Susiyani at se.com <mailto:Wini.Susiyani at se.com> >; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; anna.juliant at moderndatasolusi.com <mailto:anna.juliant at moderndatasolusi.com> ; 'HELPDESK' <helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> >; imam.azhar at moderndatasolusi.com <mailto:imam.azhar at moderndatasolusi.com>
Subject: RE: Follow-you issue SEC
Importance: High
Hi Pak <mailto:erik at moderndatasolusi.com> @erik, Pak <mailto:arif.fristiyanto at std.co.id> @arif.fristiyanto,
Sebelumnya mohon maaf lahir dan batin ya 🙏
Izin update untuk case ini, pagi ini app follow-you di semua printer hilang kembali. Kembali muncul di masing2 unit/solved setelah saya restart server DRE nya.
Mohon dengan sangat bantuan untuk cek lebih lanjut karena akan mengganggu operasi di SEC. terima kasih sebelumnya.
Terima kasih,
Indra Febyanto
Onsite Support
Schneider Digital
Schneider Electric
D +62 21 80608325
E <mailto:indra.febyanto at se.com> indra.febyanto at se.com
Customer Care 1500055
Customer Support <https://www.se.com/ww/en/work/support/country-selector/contact-us.jsp> Contact Us
East Jakarta Industrial Park (EJIP)
Plot 4B No. 1-2, Lemah Abang
Bekasi, West Java - 17550
Indonesia
<https://www.se.com/ww/en/about-us/cybersecurity-data-protection/>
<https://go.onelink.me/1354832567/bc43450e>
<https://go.onelink.me/1354832567/bc43450e> Download mySchneider app
24/7 support. Mobile catalog. Access to expert help.
*Please consider the environment before printing this e-mail
<https://www.facebook.com/SchneiderElectric> <https://www.linkedin.com/company/schneider-electric> <http://blog.schneider-electric.com/> <https://www.twitter.com/SchneiderElec> <https://www.youtube.com/schneidercorporate> <https://plus.google.com/+schneiderelectric> <https://instagram.com/schneiderelectric>
From: Indra Febyanto
Sent: Wednesday, April 3, 2024 2:45 PM
To: Robertto Eko PRANATA <robertto.pranata at se.com <mailto:robertto.pranata at se.com> >; Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; erik at moderndatasolusi. com <erik at moderndatasolusi.com <mailto:erik at moderndatasolusi.com> >; arif.fristiyanto at std.co.id <mailto:arif.fristiyanto at std.co.id> ; ronald at moderndatasolusi.com <mailto:ronald at moderndatasolusi.com>
Cc: Achmad Nurfaizi <achmad.nurfaizi at non.se.com <mailto:achmad.nurfaizi at non.se.com> >; Muhammad LAYANTAKA <Muhammad.Layantaka at se.com <mailto:Muhammad.Layantaka at se.com> >; Riki KUSNAEDI <Riki.Kusnaedi at se.com <mailto:Riki.Kusnaedi at se.com> >; Febi GUNAWAN <Febi.Gunawan at se.com <mailto:Febi.Gunawan at se.com> >; Wini SUSIYANI <Wini.Susiyani at se.com <mailto:Wini.Susiyani at se.com> >; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; anna.juliant at moderndatasolusi.com <mailto:anna.juliant at moderndatasolusi.com> ; 'HELPDESK' <helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> >; imam.azhar at moderndatasolusi.com <mailto:imam.azhar at moderndatasolusi.com>
Subject: RE: Follow-you issue SEC
Importance: High
Halo Pak Soen, team MDS, Pak <mailto:arif.fristiyanto at std.co.id> @arif.fristiyanto and all,
Terima kasih banyak untuk bantuan nya, unit sudah bisa jalan/digunakan users kembali. Izin tetap monitoring case ini ya Bapak2, once nanti issue nya amit2 kembali kita tinggal melanjutkan pengecekan nya.
Indikasi problem yg terjadi karena issue certificate di DRE Cikarang.
Terima kasih,
Indra Febyanto
Onsite Support
Schneider Digital
Schneider Electric
D +62 21 80608325
E <mailto:indra.febyanto at se.com> indra.febyanto at se.com
Customer Care 1500055
Customer Support <https://www.se.com/ww/en/work/support/country-selector/contact-us.jsp> Contact Us
East Jakarta Industrial Park (EJIP)
Plot 4B No. 1-2, Lemah Abang
Bekasi, West Java - 17550
Indonesia
<https://www.se.com/ww/en/about-us/cybersecurity-data-protection/>
<https://go.onelink.me/1354832567/bc43450e>
<https://go.onelink.me/1354832567/bc43450e> Download mySchneider app
24/7 support. Mobile catalog. Access to expert help.
*Please consider the environment before printing this e-mail
<https://www.facebook.com/SchneiderElectric> <https://www.linkedin.com/company/schneider-electric> <http://blog.schneider-electric.com/> <https://www.twitter.com/SchneiderElec> <https://www.youtube.com/schneidercorporate> <https://plus.google.com/+schneiderelectric> <https://instagram.com/schneiderelectric>
From: Robertto Eko PRANATA <robertto.pranata at se.com <mailto:robertto.pranata at se.com> >
Sent: Tuesday, April 2, 2024 2:20 PM
To: Indra Febyanto <Indra.Febyanto at se.com <mailto:Indra.Febyanto at se.com> >; Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; 'HELPDESK' <helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> >; imam.azhar at moderndatasolusi.com <mailto:imam.azhar at moderndatasolusi.com> ; anna.juliant at moderndatasolusi.com <mailto:anna.juliant at moderndatasolusi.com>
Cc: Achmad Nurfaizi <achmad.nurfaizi at non.se.com <mailto:achmad.nurfaizi at non.se.com> >; Muhammad LAYANTAKA <Muhammad.Layantaka at se.com <mailto:Muhammad.Layantaka at se.com> >; Riki KUSNAEDI <Riki.Kusnaedi at se.com <mailto:Riki.Kusnaedi at se.com> >; Febi GUNAWAN <Febi.Gunawan at se.com <mailto:Febi.Gunawan at se.com> >; Wini SUSIYANI <Wini.Susiyani at se.com <mailto:Wini.Susiyani at se.com> >; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; erik at moderndatasolusi. com <erik at moderndatasolusi.com <mailto:erik at moderndatasolusi.com> >
Subject: RE: Follow-you issue SEC
Importance: High
Dear Pak <mailto:soenwono at moderndatasolusi.com> @Soenwono
Mohon bantuannya estimasi kapan bisa solved?
What is the rootcause?
As it distracts our operation
Thank you.
Best Regards,
Robertto Eko Pranata
Country IT Manager
Digital Innovation & Technology
Schneider Digital
Schneider Electric
M +62 8118716153
E robertto.pranata at se.com <mailto:robertto.pranata at se.com>
Schneider Indonesia
CIBIS NINE Building, 16th Floor,
Jl TB Simatupang No.2
South Jakarta, 12560 Indonesia
<https://www.youtube.com/watch?v=JWJ2acIeUZM&list=PLa7UGrWOTyjlR6VnoB28diuebKs6DNNl9&index=6>
<https://www.schneider-electric.com/en/work/support/myschneider-app/>
<https://www.schneider-electric.com/en/work/support/myschneider-app/> Download mySchneider app
24/7 support. Mobile catalog. Access to expert help.
*Please consider the environment before printing this e-mail
General
From: Indra Febyanto <Indra.Febyanto at se.com <mailto:Indra.Febyanto at se.com> >
Sent: Tuesday, April 2, 2024 12:37 PM
To: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; 'HELPDESK' <helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> >; imam.azhar at moderndatasolusi.com <mailto:imam.azhar at moderndatasolusi.com> ; anna.juliant at moderndatasolusi.com <mailto:anna.juliant at moderndatasolusi.com>
Cc: Achmad Nurfaizi <achmad.nurfaizi at non.se.com <mailto:achmad.nurfaizi at non.se.com> >; Muhammad LAYANTAKA <Muhammad.Layantaka at se.com <mailto:Muhammad.Layantaka at se.com> >; Riki KUSNAEDI <Riki.Kusnaedi at se.com <mailto:Riki.Kusnaedi at se.com> >; Robertto Eko PRANATA <robertto.pranata at se.com <mailto:robertto.pranata at se.com> >; Febi GUNAWAN <Febi.Gunawan at se.com <mailto:Febi.Gunawan at se.com> >; Wini SUSIYANI <Wini.Susiyani at se.com <mailto:Wini.Susiyani at se.com> >; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; erik at moderndatasolusi. com <erik at moderndatasolusi.com <mailto:erik at moderndatasolusi.com> >
Subject: RE: Follow-you issue SEC
Halo Pak Soen,
Mohon bantuan secepat nya ya pak. Issue nya sudah dari pagi kemarin, users sudah pada teriak.
Model
Serial Number
Location
MP C4504ex
C738M830240
SEC-Adaptation Line
MP C3004ex
C718R420008
SEC-Delivery & FQC
MPC 4504exSP
C738M830228
SEC-Abacus
MPC 3004 exSP
C718R420200
SEC-Project & Tendering
MPC 3004
G696MA50122
SEC-Maintenance
Terima kasih,
Indra Febyanto
Onsite Support
Schneider Digital
Schneider Electric
D +62 21 80608325
E <mailto:indra.febyanto at se.com> indra.febyanto at se.com
Customer Care 1500055
Customer Support <https://www.se.com/ww/en/work/support/country-selector/contact-us.jsp> Contact Us
East Jakarta Industrial Park (EJIP)
Plot 4B No. 1-2, Lemah Abang
Bekasi, West Java - 17550
Indonesia
<https://www.se.com/ww/en/about-us/cybersecurity-data-protection/>
<https://go.onelink.me/1354832567/bc43450e>
<https://go.onelink.me/1354832567/bc43450e> Download mySchneider app
24/7 support. Mobile catalog. Access to expert help.
*Please consider the environment before printing this e-mail
<https://www.facebook.com/SchneiderElectric> <https://www.linkedin.com/company/schneider-electric> <http://blog.schneider-electric.com/> <https://www.twitter.com/SchneiderElec> <https://www.youtube.com/schneidercorporate> <https://plus.google.com/+schneiderelectric> <https://instagram.com/schneiderelectric>
General
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: Tuesday, April 2, 2024 12:19 PM
To: Indra Febyanto <Indra.Febyanto at se.com <mailto:Indra.Febyanto at se.com> >; 'HELPDESK' <helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> >; imam.azhar at moderndatasolusi.com <mailto:imam.azhar at moderndatasolusi.com> ; anna.juliant at moderndatasolusi.com <mailto:anna.juliant at moderndatasolusi.com>
Cc: Achmad Nurfaizi <achmad.nurfaizi at non.se.com <mailto:achmad.nurfaizi at non.se.com> >; Muhammad LAYANTAKA <Muhammad.Layantaka at se.com <mailto:Muhammad.Layantaka at se.com> >; Riki KUSNAEDI <Riki.Kusnaedi at se.com <mailto:Riki.Kusnaedi at se.com> >; Robertto Eko PRANATA <robertto.pranata at se.com <mailto:robertto.pranata at se.com> >; Febi GUNAWAN <Febi.Gunawan at se.com <mailto:Febi.Gunawan at se.com> >; Wini SUSIYANI <Wini.Susiyani at se.com <mailto:Wini.Susiyani at se.com> >; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; erik at moderndatasolusi. com <erik at moderndatasolusi.com <mailto:erik at moderndatasolusi.com> >
Subject: RE: Follow-you issue SEC
[External email: Use caution with links and attachments]
_____
Hi Pak Indra,
Team kami sedang menghubungi team Equitrac untuk issue di bawah ini. Pararel bisa tolong di-info SN mana saja yang tidak bisa digunakan beserta fotonya pak untuk kami laporkan ke team Equitrac.
Terima kasih.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Indra Febyanto <Indra.Febyanto at se.com <mailto:Indra.Febyanto at se.com> >
Sent: 02 April 2024 10:29
To: HELPDESK <helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> >; soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> ; imam.azhar at moderndatasolusi.com <mailto:imam.azhar at moderndatasolusi.com> ; anna.juliant at moderndatasolusi.com <mailto:anna.juliant at moderndatasolusi.com>
Cc: Achmad Nurfaizi <achmad.nurfaizi at non.se.com <mailto:achmad.nurfaizi at non.se.com> >; Muhammad LAYANTAKA <Muhammad.Layantaka at se.com <mailto:Muhammad.Layantaka at se.com> >; Riki KUSNAEDI <Riki.Kusnaedi at se.com <mailto:Riki.Kusnaedi at se.com> >; Robertto Eko PRANATA <robertto.pranata at se.com <mailto:robertto.pranata at se.com> >; Febi GUNAWAN <Febi.Gunawan at se.com <mailto:Febi.Gunawan at se.com> >; Wini SUSIYANI <Wini.Susiyani at se.com <mailto:Wini.Susiyani at se.com> >; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com>
Subject: RE: Follow-you issue SEC
Importance: High
Halo all,
Update, pagi ini ada laporan tambahan 1-unit printer yg hilang equitrac nya. Total saat ini ada 5-unit printer yg tidak bisa digunakan.
Dari sore kemarin sudah dibantu Pak Imam dan Pak Arif tetapi masih belum solved issue nya juga.
Mohon dengan sangat bantuan nya untuk case ini. Sudah banyak complain perihal issue ini dari users.
Terima kasih,
Indra Febyanto
Onsite Support
Schneider Digital
Schneider Electric
D +62 21 80608325
E <mailto:indra.febyanto at se.com> indra.febyanto at se.com
Customer Care 1500055
Customer Support <https://www.se.com/ww/en/work/support/country-selector/contact-us.jsp> Contact Us
East Jakarta Industrial Park (EJIP)
Plot 4B No. 1-2, Lemah Abang
Bekasi, West Java - 17550
Indonesia
<https://www.se.com/ww/en/about-us/cybersecurity-data-protection/>
<https://go.onelink.me/1354832567/bc43450e>
<https://go.onelink.me/1354832567/bc43450e> Download mySchneider app
24/7 support. Mobile catalog. Access to expert help.
*Please consider the environment before printing this e-mail
<https://www.facebook.com/SchneiderElectric> <https://www.linkedin.com/company/schneider-electric> <http://blog.schneider-electric.com/> <https://www.twitter.com/SchneiderElec> <https://www.youtube.com/schneidercorporate> <https://plus.google.com/+schneiderelectric> <https://instagram.com/schneiderelectric>
General
From: Indra Febyanto
Sent: Monday, April 1, 2024 2:39 PM
To: HELPDESK <helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> >; soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com>
Cc: Achmad Nurfaizi <achmad.nurfaizi at non.se.com <mailto:achmad.nurfaizi at non.se.com> >; Muhammad LAYANTAKA <Muhammad.Layantaka at se.com <mailto:Muhammad.Layantaka at se.com> >; Riki KUSNAEDI <Riki.Kusnaedi at se.com <mailto:Riki.Kusnaedi at se.com> >; Robertto Eko PRANATA <robertto.pranata at se.com <mailto:robertto.pranata at se.com> >; Febi GUNAWAN <Febi.Gunawan at se.com <mailto:Febi.Gunawan at se.com> >
Subject: Follow-you issue SEC
Importance: High
Dear team Helpdesk, Pak Soen,
Melanjut diskusi kita di group chat WA, mohon dengan sangat bantuan nya untuk solved segera issue yg ada saat ini di Schneider Cikarang.
Sampai sore ini ada 4 unit printer yg aplikasi Follow-you nya offline/hilang dari printer nya dan tidak bisa digunakan sama sekali oleh users.
Terima kasih,
Indra Febyanto
Onsite Support
Schneider Digital
Schneider Electric
D +62 21 80608325
E <mailto:indra.febyanto at se.com> indra.febyanto at se.com
Customer Care 1500055
Customer Support <https://www.se.com/ww/en/work/support/country-selector/contact-us.jsp> Contact Us
East Jakarta Industrial Park (EJIP)
Plot 4B No. 1-2, Lemah Abang
Bekasi, West Java - 17550
Indonesia
<https://www.se.com/ww/en/about-us/cybersecurity-data-protection/>
<https://go.onelink.me/1354832567/bc43450e>
<https://go.onelink.me/1354832567/bc43450e> Download mySchneider app
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