[It.team] BNYM Indonesia SLA INC00002283110

[#RPO-EMEA-RSD-incident-management]

Dear team

Please could you provide us with a update on the incident. Kindly note we are to provide feedback to the customer and update ServiceNow. Your urgent response will be appreciated to avoid any breaches.


Thank you
Glenda

From: #RPO-EMEA-RSD-incident-management
Sent: Tuesday, 10 October 2023 16:53
To: helpdesk at moderndatasolusi.com
Subject: BNYM Indonesia SLA INC00002283110

Good day team

Kindly note of the incident assigned to your group. Please could you provide status update in order for us to update ServiceNow and in return the customer.
Details below:

Bank of New York Mellon
Jl. Jend. Sudirman Kav. 52-53
Jakarta
12190
Indonesia
S/N-G696M850389

Carlolina Susanto (Oline)
Office Manager
BNY Mellon
Jakarta Representative Office
One Pacific Place, 11th Fl. Suite 73
Jl. Jend. Sudirman Kav. 52-53
Jakarta 12190, Indonesia
T. +62 21 2783 0626 l D. +62 21 2783 0623
F. +65 6490 4570
carlolina.susanto at bnymellon.com<mailto:carlolina.susanto at bnymellon.com<mailto:carlolina.susanto at bnymellon.com%3cmailto:carlolina.susanto at bnymellon.com>> l www.bnymellon.com<http://www.bnymellon.com/<http://www.bnymellon.com%3chttp:/www.bnymellon.com/>>


Kind regards
Glenda Du Plessis
RSD Incident Manager
Regional Service Desk
Annuity and Services
Glenda.DuPlessis at ricoh-europe.com<mailto:Glenda.DuPlessis at ricoh-europe.com>
EMEA-RSD-Incident-management at ricoh-europe.com<mailto:EMEA-RSD-Incident-management at ricoh-europe.com>


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Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail
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