[It.team] BNYM Indonesia SLA INC00002283110

[Jayna Patel]

Hi Ladies
Any help you can provide would be appreciated
We have an open incident in Indonesia for a while, soon to breach SLA

Kind regards

Jayna Patel

Global Service Manager
Service and Annuity
Professional Services

Ricoh Europe PLC
20 Triton Street,
London, NW1 3BF,
United Kingdom
Mobile: + 44 (0) 7717 571714
jayna.patel at ricoh-gs.com<mailto:jayna.patel at ricoh-gs.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
[cid:image002.jpg at 01D9FC2F.A0418050]<http://www.ricoh.co.uk/>
[cid:image003.jpg at 01D9FC2F.A0418050] <../../../Local/Temp/notes238032/www.facebook.com/ricoheurope>  [cid:image004.jpg at 01D9FC2F.A0418050]  <../../../Local/Temp/notes238032/www.twitter.com/ricoheurope>   [cid:image005.jpg at 01D9FC2F.A0418050]  <../../../Local/Temp/notes238032/www.youtube.com/ricoheurope>

Please note my working pattern is Monday - Wednesday, Thursday afternoon and Friday mornings


From: #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com>
Sent: 11 October 2023 10:35
To: 'helpdesk at moderndatasolusi.com' <helpdesk at moderndatasolusi.com>; henry.sutanto at moderndatasolusi.com; it.team at moderndatasolusi.com
Cc: Jayna Patel <Jayna.Patel at ricoh-gs.com>
Subject: RE: BNYM Indonesia SLA INC00002283110

Dear team

Please could you provide us with a update on the incident. Kindly note we are to provide feedback to the customer and update ServiceNow. Your urgent response will be appreciated to avoid any breaches.


Thank you
Glenda

From: #RPO-EMEA-RSD-incident-management
Sent: Tuesday, 10 October 2023 16:53
To: helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>
Subject: BNYM Indonesia SLA INC00002283110

Good day team

Kindly note of the incident assigned to your group. Please could you provide status update in order for us to update ServiceNow and in return the customer.
Details below:

Bank of New York Mellon
Jl. Jend. Sudirman Kav. 52-53
Jakarta
12190
Indonesia
S/N-G696M850389

Carlolina Susanto (Oline)
Office Manager
BNY Mellon
Jakarta Representative Office
One Pacific Place, 11th Fl. Suite 73
Jl. Jend. Sudirman Kav. 52-53
Jakarta 12190, Indonesia
T. +62 21 2783 0626 l D. +62 21 2783 0623
F. +65 6490 4570
carlolina.susanto at bnymellon.com<mailto:carlolina.susanto at bnymellon.com<mailto:carlolina.susanto at bnymellon.com%3cmailto:carlolina.susanto at bnymellon.com>> l www.bnymellon.com<http://www.bnymellon.com/<http://www.bnymellon.com%3chttp:/www.bnymellon.com/>>


Kind regards
Glenda Du Plessis
RSD Incident Manager
Regional Service Desk
Annuity and Services
Glenda.DuPlessis at ricoh-europe.com<mailto:Glenda.DuPlessis at ricoh-europe.com>
EMEA-RSD-Incident-management at ricoh-europe.com<mailto:EMEA-RSD-Incident-management at ricoh-europe.com>


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