[It.team] GSK Indonesia INC00002262665

Fri Sep 1 02:17:47 UTC 2023

Thank you and ensure SGD portal is updated.

Cheers.

Advance Leave Notice:  28th Jul (2nd half) And 28th Aug
Public Holiday:  Nil

Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image001.jpg at 01D9DCBD.8C6E5170]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: helpdesk at moderndatasolusi.com <helpdesk at moderndatasolusi.com>
Sent: Friday, September 1, 2023 9:39 AM
To: Patricia Foong <Patricia.Foong at ricoh.com.my>
Cc: #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com>; it.team at moderndatasolusi.com; Ely Rosa <ely.rosa at moderndatasolusi.com>
Subject: Re: GSK Indonesia INC00002262665

Dear Team,

Our team made a visit on 08/31/2023 and the machine is back to normal.

---
Atas Perhatian dan kerjasamanya kami ucapkan terima kasih,

Salam,
L Tiwi
Helpdesk
08111559141 (WA)
PT Modern Data Solusi
Jl. Sultan Hasanuddin No. 72

On 2023-08-31 21:11, Patricia Foong wrote:

Dear PTM team, good day.

Kindly advise has this incident ticket closed and updated in SGD portal please?

Thank you.

Advance Leave Notice:  28th Jul (2nd half) And 28th Aug

Public Holiday:  Nil

Thank you.

Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 410 4493

patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>

RICOH (Malaysia) Sdn Bhd  (10078-W)

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontraktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.

Service Hotline: 1300 88 8228

Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[X]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com<mailto:EMEA-RSD-incident-management at ricoh-europe.com>>
Sent: Thursday, August 31, 2023 3:56 PM
To: helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>
Cc: Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Subject: RE: GSK Indonesia INC00002262665

Noted with thanks

Best regards.

Heather Petersen
Regional Service Desk Incident Manager

Annuity and Service

Heather.petersen at ricoh-europe.com<mailto:Heather.petersen at ricoh-europe.com>

[X]

From: helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com> <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>
Sent: Thursday, 31 August 2023 09:27
To: #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com<mailto:EMEA-RSD-incident-management at ricoh-europe.com>>
Cc: henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Subject: Re: GSK Indonesia INC00002262665

This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.

Dear Team,

We will schedule a visit today.

---

Atas Perhatian dan kerjasamanya kami ucapkan terima kasih,

Salam,
L Tiwi
Helpdesk
08111559141 (WA)
PT Modern Data Solusi
Jl. Sultan Hasanuddin No. 72

On 2023-08-31 14:19, #RPO-EMEA-RSD-incident-management wrote:

Dear team

Kindly advice when engineer will be onsite to assist with below INC:

INC00002262665

Indonesia

31-08-2023 06:35:04

E164M150177

JKAMFP002 - LOW TONER, WASTE TONER NEARLY FULL

Thank you

Best regards.

Heather Petersen
Regional Service Desk Incident Manager

Annuity and Service

Heather.petersen at ricoh-europe.com<mailto:Heather.petersen at ricoh-europe.com>

[X]

Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail
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